Delivery Supervisor Resume Sample
Susan Leuschke
1691 Roxane Oval,
Chicago,
IL
+1 (555) 505 8814
Work Experience
Delivery Supervisor
08/2016
-
PRESENT
Phoenix, AZ
- Oversee training and development of service delivery team
- Provide technical direction, develop and implement procedures and procure tools pertinent to the effective and efficient operation of the service delivery team
- Monitor programs and procedures to ensure on-time delivery, customer satisfaction and consistency – escalate concerns and customers satisfaction risks
- Monitor daily team performance to ensure quality results are being delivered - establish and manage key performance metrics / dashboards for the team
- Ensure shipping and receiving operations are secure and operating in an accurate, efficient and timely manner
- Assist team with overflow work related to customer implementation tasks and tasks as defined in the service delivery company product offering; including but not limited to: tape rotations, Ethernet and fiber installs / troubleshooting and testing, cage construction, and shipping and receiving
- Manage team performance and efficiency and make recommendations for process improvements resulting in increased quality of service and customer satisfaction
Application Delivery Supervisor
05/2010
-
07/2016
Boston, MA
- Ensure team knowledge of and compliance to OSHA / safety standards
- Control costs to ensure maximum profitability of service delivery product offering
- Ensure client communications / interactions are professional and shift turnover is clearly communicated
- Oversee supply management to ensure timely availability
- Maintain up to date service delivery procedural manual
- Participate in 24 X 7 X 365 rotation as needed
- Develop and document procedures and train other personnel
- Work under pressure and manage multiple concurrent priorities
- Demonstrated desire to provide the highest levels of customer service
Rn-assistant Care Delivery Supervisor
08/2003
-
03/2010
Houston, TX
- Coaches, mentors, trains, and evaluates members, including direct reports’ annual performance reviews to include consistent development and feedback
- Medium Work- Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects
- Prioritize work and keep detailed and accurate records
- Highly functional under pressure and able to problem solve or redirect according to ability level
- Excellent PC skills. Experience in Microsoft Office Suite required
- Experience in leadership of projects/people and influencing without authority
- Demonstrated record of strong relationship building
- Maintain a 24 x 7 service delivery team – ensure adequate staffing levels at all times
- Investigate customer concerns about service, timeliness or quality
Education
Rockhurst University
1997 - 2002
Bachelor's Degree in Business Administration
Professional Skills
- Strong ICT skills including experience of hand held technology
- Excellent project management, planning,organizational, written, and verbal skills
- Excellent interpersonal, customer service, analytical/problem solving, problem management, presentation, persuasion and communication skills
- Strong organizational and motivational skills, and attention to detail
- Strong organizational skills with the ability to coordinate many services and a wide range of global business and IT partners
- Strong computer skills and working knowledge of Microsoft Products : Excel, Word, Power Point, Outlook
- Supervisory experience or proven team leadership/coaching/mentoring
How to write Delivery Supervisor Resume
Delivery Supervisor role is responsible for organizational, training, microsoft, planning, mainframe, retail, integration, security, shipping, payroll.
To write great resume for delivery supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Delivery Supervisor Resume
The section contact information is important in your delivery supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Delivery Supervisor Resume
The section work experience is an essential part of your delivery supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous delivery supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular delivery supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Delivery Supervisor resume experience can include:
- Maintain constant focus on improving the Tesla Delivery Experience to maximise customer experience
- Experience: Two years supervisory experience
- Effectively manage the delivery operations team
- Liaise with other Supervisors / Managers to effectively resolve any cross managerial issues within the contract
- Prior experience as a Delivery Driver in a consumer product distribution environment, preferably in the beer business
- Account Management growth and development skills
Education on a Delivery Supervisor Resume
Make sure to make education a priority on your delivery supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your delivery supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Delivery Supervisor Resume
When listing skills on your delivery supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical delivery supervisor skills:
- Good problem solving, decision-making skills
- Valid driver's license and a Class A CDL along with an excellent driving history
- Leadership and interpersonal skills including teamwork, facilitation, conflict resolution, and negotiation
- Related experience and/or training; or equivalent combination of education and experience
- Completes tasks on time by utilizing time management skills
- Effectively communicate with customers and external vendors in a courteous and professional manner
List of Typical Experience For a Delivery Supervisor Resume
1
Experience For Service Delivery Supervisor Resume
- Logistics and customer service management experience
- Work a flexible schedule; including nights and weekends
- Maintain working knowledge of delivery operations procedures
- Coaches on working safely every day
- Oversee daily delivery operations including but not limited to customer satisfaction, yield, turn around time and revenue recognition
- Manage the delivery and merchandising of ALL presold orders to ensure that customer service and company standards are maintained at satisfactory levels
- Conduct training with store personnel on the delivery system, as needed
- Light housekeeping and snow removal
- Corrected vision and adequate hearing
2
Experience For Application Delivery Supervisor Resume
- Responsible for developing delivery policies and procedures
- Participates in the emergency preparedness committee to ensure continuity of care during emergencies
- Creates and implements training programs for all delivery personnel
- Ensures that the concerns of customers regarding delivery are resolved in a timely friendly manner
- Files/manages/Warehouses all pertinent delivery LTC records. (Packing slips, hard copy's etc.)
- Manages the delivery process for accepting payment from retail customers
3
Experience For Rn-assistant Care Delivery Supervisor Resume
- Moves materials or products to storage areas by directing workers
- Estimates worker hour requirements by studying delivery schedules
- Initiates or suggests plans to motivate drivers to achieve work goals by initiating positive associate relations activities
- Maintains time and delivery records by verifying timesheets and driver logs
- Ensures physical security of facility by following outlined procedures provided by V. P., Operations
4
Experience For Healthcare Delivery Supervisor Resume
- General Manager Administration including Workers Compensation, Incentive Programs, and Safety
- Undertake appraisals to capture the development needs of each individual, with a focus on succession planning
- Ensure all engineers are wearing official ENGIE uniform and are well presented on a daily basis
- Undertake training with engineers when instructed i.e. tool box talks, ENGIE updates etc
- Coach and counsel employees proactively or based on customer feedback; discipline individuals according to company policy
5
Experience For Application Delivery Supervisor Trading Resume
- Ensure all accidents and incidents are handled and reported according to company policy
- Responsible for maintaining DOT required records, reports, and control systems
- Resolve customer delivery issues by collaborating with Sales and Customer Service teams
- Actively lead or participate in monthly safety training/meetings
- Supervises the manufacturing activities and coordinates closely with railroad,
- Communicates with field service personnel and other milling/delivery supervisors
- Provides information daily to division Accounting Department
- Cheerful and enthusiastic attitude
- Serves as point of contact for customers and manages work assignments of the Service Delivery Technicians I and II
6
Experience For Feed Mill Delivery Supervisor Resume
- Updates participant records in the appropriate systems
- Commercial Drivers License (CDL) and clean MVR required
- Commercial Drivers License (Class B) and clean MVR required
- Internal - furniture operations & admin, furniture sales, furniture sales support, furniture designers, human resources, payroll
- External - third-party install groups, customer representatives, department of transportation representatives, and vendors
- Generate and monitor customer KPI’s via weekly and monthly dashboard
- Trains driver associates to work safely and efficiently at all times and coaches when expectations are not met. Provides feedback to drivers on progress from observations, accuracy of deliveries scanning product, customer service and performance
- Communicates with Customer Service regarding delivery issues
- Assists with Safety Supervisor with accident and injury investigations as needed
7
Experience For Service Desk Delivery Supervisor Resume
- Obtain Class A Commercial Driver’s License (CDL) is required
- Support the Sales Operations Manager in headcount planning, recruitment and interviewing of candidates who possess the skills necessary to help achieve delivery goals
- Represent Tesla in a professional and responsibly manner when communicating with others both inside and outside the company
- Assist in the planning, implementation, and follow up of Delivery Centre operational tasks and projects
- Play a fundamental role in preparing the business for future growth and plans
- Monitor daily deliveries, create reporting metrics, and actively review information with the Sales Operations Manager
- Work with routing team and drivers to continually optimize the efficiencies of local routes
- Ensure proper handling of all invoices and money for assigned team
- Work collaboratively with other departments especially Service, Sales and Order Operations
8
Experience For Software Delivery Supervisor Resume
- Train and coach staff to consistently perform to company standards and achieve efficient and timely deliveries
- Sell our Service to Gain a Competitive Advantage
- Improve Cost and Productivity
- Ensure account level execution is met
- Resolve account level delivery issues
- Execute Respond and Recover
- Supervise a team of delivery drivers to ensure delivery procedures are executed to company standards
9
Experience For RN Care Delivery Supervisor Resume
- Respond to all customer related issues in a timely manner to ensure positive relationships with customers
- Ensure that all safety and compliance policies and procedures are followed
- Recruit, train, supervise and evaluate department staff
- Read, understand and analyze daily, weekly, and monthly operational reports; use these reports to evaluate department’s performance; compute figures to accurately plan/adjust headcount to meet department’s objectives
- Ensure compliance with all relevant safety and ethical standards/practices and industry standards/legislation is maintained
- Delivery of all key metrics in relation to the business plan and for the specific geographic region
10
Experience For Inland Delivery Supervisor for Polish Market Resume
- Manage all deliveries and inter-store transfers for the group of assigned stores. This includes receiving delivery and transfer requests; efficiently assigning and routing these requests; and ensuring that products are delivered to customers in a timely and professional manner
- Supervise a group of assigned drivers, ensuring that safety standards are maintained, speeding events and idling time are limited, and expenses are properly managed
- Order, retire, and transfer vehicles in a way that benefits the market and/or the overall stores business
- Ensure that all assigned vehicles are properly maintained, which includes routine maintenance and vehicle cleanliness
- Ensure all assigned vehicles and drivers meet Safety, Store Audit, and DOT requirements
- Management oversite of the delivery operations for Miller Drug; Long-term care, retail, central fill, and physician sales
- Ensures that the fleet is maintained, repaired, inspected, safe and up to date
- Ensure that delivery staff is compliant with Miller Drug's policies and procedures
- Ensures that the work environment is free from recognized hazards that create risk to employees, customers and visitors
List of Typical Skills For a Delivery Supervisor Resume
1
Skills For Service Delivery Supervisor Resume
- Prior experience as a Delivery Driver in a consumer product distribution environment
- Optimal Prior Experience
- To ensure effective management of the Company’s IT System, monitoring and keeping on top of workflow actions
- Experience of operating Repairs, Maintenance and Refurbishment contracts and relevant legislation and building
- Proven history of integrity and leading/developing teams
- Previous experience in managing 2 or more members of a localized team
2
Skills For Application Delivery Supervisor Resume
- To promote training and development of employees to maximise their effectiveness
- Experience with Test-Driven Development, Paired Programming, and Continuous Integration & Development
- Experience managing in a high growth, multi division, multi million dollar company
- BICSI Technician or similar cabling installation experience or related certifications
- Higher National Certificate in Building Studies or equivalent experience
- Maintain a valid driver license with acceptable driving record
3
Skills For Rn-assistant Care Delivery Supervisor Resume
- Experience of managing specialist sub-contract supply chains
- Excellent understanding and adherence to SHEQ practices
- Excellent standard of record keeping and administration
- Five (5) years’ experience in information technology delivery, with expert subject-matter knowledge on complex operating scenarios
- Take ownership for the swift and effective resolution of customer complaints - escalating issues to the Site Manager where appropriate
- Develop Delivery Customer Experience Specialists through coaching and performance management
4
Skills For Healthcare Delivery Supervisor Resume
- Hold the Delivery Customer Experience Specialists accountable to complete administrative tasks required during the delivery process
- Develops effective contingency plans to address risks
- Previously Call Centre/ Team Lead experience required
- Good knowledge in MS Word, Excel and Power Point
- Experience in Agile methodologies
- Demonstrate fluency in the local market’s DMV requirements and processes
5
Skills For Application Delivery Supervisor Trading Resume
- 3 – 5 years related experience typically required
- Experience in requirements analysis or detailed solution design capabilities
- Supervisory or leadership experience that included performance reviews and workload distribution
- Experience in logistics, in-home delivery services, and/or damages & repair, Required
- Furniture repair experience
- Ensures that deliveries are made in a safe, timely and cost effective manner
- Coordinates and triages cost effective delivery routes
6
Skills For Feed Mill Delivery Supervisor Resume
- Selects trips to download into warehouse picking and shipping systems by following daily delivery priorities
- Adjusts delivery routes by setting appropriate priorities to maximize efficiency and meet customer expectations
- Possess a proven track record of achievement in a Delivery Driver capacity
- Stooping, reaching, bending, walking, stretching
- Providing support, mentoring and continual guidance for the team, reporting back to the Site Manager where needed
- Developing and implementing business plans and goals
7
Skills For Service Desk Delivery Supervisor Resume
- Understanding of pharmacy processing system
- Managing cash room functions and cash accountability for full service vending
- Lifting and carrying of up to 45 pounds, up to several times per shift for a distance of up to 120 feet
- Opening and closing, unassisted, prescription vials and other bottles containers
- Working with and on the Service Team Leaders direction to ensure volume and quality of service activity is in line with strategic and operational targets
8
Skills For Software Delivery Supervisor Resume
- Climbing a stepladder or stool
- Manage all personnel issues including training, evaluating, disciplining and following up on driving team concerns
- Responsible for applying and maintaining all related company guidelines, enforcing policies, and resolving parking or equipment violations
- Checks protection of product by observing the loading of product cages to ensure conformance to loading patterns
- Maintains continuity among drivers by documenting and communicating actions, irregularities, and continuing needs
- Controls local product and material inventory by maintaining accurate receiving/shipping records
9
Skills For RN Care Delivery Supervisor Resume
- Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations
- Work a flexible schedule including early mornings, evenings and/ or weekendsMust be willing to get Class A, CDL certified
- Manage delivery pipelines, scheduling volumes and co-ordinate daily delivery operations using reports and software to support
- Oversee loading and dispatching of trucks
- SLA monitoring weekly and monthly, ensuring monthly customer KPI’s scoreboard in place
- Coaches drivers to use best practices, Smith System safe driving techniques and to adhere to SOP for delivery and driving compliance
- Able to adequately communicate verbally, in writing and via keyboarding with staff, prescribers and customers
- Assist in moving or re-setting store fixtures and equipment as required and/or system alarms, verbal commands
10
Skills For Inland Delivery Supervisor for Polish Market Resume
- Responsible for hiring and interviewing potential delivery drivers
- Completes operational requirements by scheduling and assigning drivers to predetermined routes
- Supports routing schedules by coordinating customer needs with Branch Sales Managers and Distribution Management
- Checks in Delivery Drivers as needed by following prescribed accounting procedures
- Adhere to agreed works planning and scheduling processes to achieve desired results
- Coordinates with Nutritional Services Department on feed manufacturing schedule and raw ingredient scheduling
- Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane
- 5 days per week routing schedule
- Leverages understanding of key business drivers to get results
List of Typical Responsibilities For a Delivery Supervisor Resume
1
Responsibilities For Service Delivery Supervisor Resume
- Help drive Tesla education through learning experiences on and after delivery day
- Oversee the training and development of Delivery Customer Experience Specialists to consistently perform to company standards
- Builds effective relationships with colleagues, clients, customers and business partners
- Plan, implement, and follow up on the learning gallery’s operational tasks, product updates, and marketing material management
- Control gallery expenses, including staff planning, allocation of labor supplies, and services
- Provides general leadership for the development and implementation of new systems, and enhancements of exiting systems including work on MADJV projects
2
Responsibilities For Application Delivery Supervisor Resume
- Focus on internal processes and maintain a team that is aligned to further optimizing the internal processes and removing waste where needed
- Prints and sorts invoices by utilizing route codes and delivery sequence
- Creates trip sheets by entering invoice number and customer number into mainframe
- Communicates driver, customer, and sales information by e-mailing reports
- Analyzes routes and make recommendations to enhance efficiencies by monitoring customer and sales expectations
- Contributes to team effort by assisting in special projects as needed
3
Responsibilities For Rn-assistant Care Delivery Supervisor Resume
- Perform the roles and responsibilities of all customer-facing positions within the Delivery Hub/Center
- Able to work a flexible schedule including early mornings, evenings and/or weekends
- Class A, CDL certified, or willing to obtain your certification
- Maintain vehicle files including registration and service history
- Maintain a thorough knowledge of the Company’s routing system and analytics
- Familiarity with current materials, methods, tools and equipment (including technology) used in distribution operations
- Self-motivated and enjoys working independently
4
Responsibilities For Healthcare Delivery Supervisor Resume
- Legislation and building and construction projects
- Coordinate supplies needed for catering deliveries/personal shop
- Partners with key IT and business stakeholders in identifying risks and issues within a project
- Applies knowledge of process and solution management practices to understand project change requests, ensuring the proper process is followed
- Provide support and direction to team during cutover, go-live, and post go-iive support activities
- To monitor and track progress of jobs in jeopardy, overdue jobs, completions and closing down of orders
- To attend out of hours calls in the event of a major incident and attend evening meetings where required
5
Responsibilities For Application Delivery Supervisor Trading Resume
- Business Partnering and Relationship and Service Management
- Meets customer service needs by achieving our service level goals
- Leverages knowledge of market to maximize sales revenue and productivity while reducing costs
- Manage multiple sites within driving distance of each other on a same day travel basis
- Train other members of the team to bring them up to speed with technical details as quickly as possible
- Ensure that all accidents and incidents are reported by employees to management/HR within 24 hours
6
Responsibilities For Feed Mill Delivery Supervisor Resume
- Assists in the return of all workers with work related injuries and illness to gainful employment
- Fills in for delivery drivers as needed
- Embrace change with enthusiasm
- Attend all Store & Team Meetings
- Knowledge of PC and business related computer applications and software, specifically Microsoft Office
- Obtain Class A CDL
7
Responsibilities For Service Desk Delivery Supervisor Resume
- Manage a group of 15-20 delivery drivers (CDL certified)
- Work proactively with sales representatives and warehouse operations to understand the needs of the customers and sales force
- Maintain process improvement to further enhance productivity of deliveries
- Ensure compliance of Department of Transportation and PBC safety standards
- To either mobilise or provide absence cover in accordance with your Job role and position within the organisation
- Ensure the Site Manager is notified of any underperforming employees within the team so where applicable they can be coached/mentored/disciplined as required in order to achieve desired standards, appropriate time keeping
- Productivity and compliance with the Company’s values and employee handbook
- Escalate any issue of concern/potential concern to the Site Manager as required to ensure a pro-active approach is maintained and service delivery is not impacted
8
Responsibilities For Software Delivery Supervisor Resume
- Lead, motivate and direct your teams on all work streams to ensure high working standards
- To ensure daily that the contract is delivered to the specific contractual requirements
- Maintain high levels of Health and Safety on site at all times
- Ensure a high number of daily inspections are completed on Trade Operatives / nominated sub-contractors
- To liaise with other members of the team to implement the most efficient and profitable daily plan for operatives to deliver
- Take responsibility and liaise with management to resolve any disparity in KPI results (internal performance V’s external). Recommend necessary changes to improve performance based on analysis of weekly/daily Key Performance Indicator statistics
9
Responsibilities For RN Care Delivery Supervisor Resume
- Work with the wider team to aid future decision making and possible improvements to service levels
- Carry out frequent audits on materials used/booked out against work executed
- Carry out regular checks on plant in use on your contracts
- Ensure all vehicles are clean/tidy and correct stock levels are maintained
- Ensure all works/requested information i.e. photographs, follow-ons, material requirements allocated to engineers through the Company’s IT system are correctly carried out and reported back to the office
- Maintains benchmark criteria by gathering data as required
10
Responsibilities For Inland Delivery Supervisor for Polish Market Resume
- Designs work flow for daily delivery by using software applications
- Coordinate daily driver/route dispatch and supplier pickups
- Train drivers on the organizational, operational, safety and service policies and procedures
- Communicate defined productivity expectations to transportation staff; monitor and report on progress regularly; achieve results
- Maintain fleet and mobile management software
- Ensure all drivers are in possession of all required DOT/CMV certifications
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