Digital Consultant Resume Sample
Gerhard Boehm
39815 Viva Well,
Chicago,
IL
+1 (555) 426 3868
Work Experience
Senior Digital Consultant
05/2018
-
PRESENT
Los Angeles, CA
- Serve as part content editor and part content manager
- Manage and curate content across multiple platforms
- Lead and support digital projects including: web pages, landing pages, online forms, SEM/SEO, online/email campaigns, and social media initiatives
- Have an “I own it”about deliverables and projects from start to finish
- Manage multiple, concurrent ongoing client support issues
- Understanding enterprise software solutions or business application software with the ability to troubleshoot and configure that software
- Demonstrated analysis, troubleshooting and problem-solving skills
- Lead targeted efforts, requirements gathering sessions, and facilitate meetings
Digital Consultant
02/2015
-
04/2018
San Francisco, CA
- Intellectually curiosity with the ability to comfortably research and provide consultative guidance to all levels of the Ceridian organization
- Excel in all kind of qualitative User Research methods
- Min 5 years of experience on user-centered design (UCD) process
- Strong business acumen and technology understanding to collaborate with a dynamic cross-functional team
- Academic background in phycology is an advantage
- Good sense of humor, Entrepreneurial, influencer, passionate in UX
- Cantonese and Mandarin speaker with strong verbal and written communication skills in English
- Open to occasional travel
Digital Consultant With Experience
10/2012
-
12/2014
Philadelphia, PA
- Accountable for successful Project Implementations
- Simplify complex problems or projects into component parts, exploring and evaluating them systematically and identifying the best course of action to resolve
- Maintaining a complex structure of confidentiality to ensure any confidential project information, often market sensitive and potentially damaging, is not available at any time to anyone who is not approved to see it
- Defining and delivering clear, usable and accessible solutions where there are conflicting priorities or interests to ensure objectives are met
- Awareness of multi-touch attribution technique’s would be an advantage
- Be a SME and share knowledge on our internal systems, processes, and technologies
- Be a SME on front-end technologies by keeping up with best-practices. Educate the team based on this knowledge
- Provide post-launch verification of features and changes
Education
Oregon State University
2006 - 2011
Bachelor's Degree in Business Computer Science
Professional Skills
- Excellent attention to detail, communication skills and proven experience of dealing with stakeholders at all levels
- Excellent communication (verbal and written), strong interpersonal, negotiation and management skills, and strong business acumen
- Commercially focused, understanding of e-mail KPI success with experience of data and strong analytical skills
- Exceptional project management skills with experience leading and/or supporting projects involving multiple business units
- Strong organization skills, meticulously thorough and tenacious
- Strong analytical skills and ability to translate data into actionable plans and tactics
- Driven to excel with excellent written and oral communications skills
How to write Digital Consultant Resume
Digital Consultant role is responsible for analytical, analysis, retail, integration, security, architecture, reporting, design, research, digital.
To write great resume for digital consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Digital Consultant Resume
The section contact information is important in your digital consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Digital Consultant Resume
The section work experience is an essential part of your digital consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous digital consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular digital consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Digital Consultant resume experience can include:
- Extraordinary attention to detail, with proven experience executing complex projects and time-sensitive deliverables
- Consulting experience in a leading management consulting or IT firm
- Working on multiple activities at one time, and managing variable priorities and deadlines
- Building strong relationships across aligned stakeholders
- Experience of working with client stakeholders and delivering Opportunity assessments: understanding and documenting client and user needs
- Professional experience leading/supporting Sales, Service, and Marketing transformation for large organizations
Education on a Digital Consultant Resume
Make sure to make education a priority on your digital consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your digital consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Digital Consultant Resume
When listing skills on your digital consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical digital consultant skills:
- Possesses strong analytical and communication skills. Stakeholder interview and report writing skills are essential
- Proven experience of managing email platforms including Silverpop (IBM Marketing Cloud)
- Experience working independently, prioritizing multiple objectives in a rapidly changing environment
- Experience within the digital marketing industry with a strong understanding of social media and digital strategy
- Process improvement skills – introducing solutions in streamlining processes to increase efficiency and productivity
- Excellent experience in a customer retention role maximizing value from existing customers through data and loyalty initiatives
List of Typical Experience For a Digital Consultant Resume
1
Experience For Senior Digital Consultant Resume
- Experience with online testing platforms including Adobe Target and Optimizely
- Good knowledge of a variety of analytics and web tracking platforms including Omniture, Google Analytics, Google Tag Manager and Tealium
- Ensures effective pursuit and completion of profitable consulting engagements and assuring reference ability
- Extensive experience working across multiple regions, in particular EMEA and APAC
- Digital customer experience design
- Customer experience in telecom
- Experience in a similar role with similar responsibility, preferably in multi-disciplinary projects
2
Experience For CX Digital Consultant Resume
- Assists our clients in establishing and implementing a vision, roadmap and governance to address their business needs and support future growth
- Coordinate with other Arup disciplines (e.g. Urban Planning, Building Design) as part of multidisciplinary projects
- Co-ordinating multi-faceted activities and deadlines, anticipating challenges, difficulties and pressure points
- Advanced understanding of Accessibility practices
- Deliver consulting projects across the globe
- Engage at CxO level and provide guidance to consulting projects
- Identify add-on sales opportunities and perform up-selling
- Develop and manage the Ericsson consulting community in the domain area or focus
3
Experience For Digital Consultant With Experience Resume
- Assist with, operational readiness and customer supporttraining
- Work collaboratively as part of the Digital team,including in the development of products and support operations
- Define and document digital IoT related technology marketing requirements
- Assist delivery teams in the translation of marketing requirements into technical specs
- Accountable for ensuring the solutions delivered meet user expectations
- Define and document digital IoT related technology marketing and functional requirements
- Develop digital strategies (including the definition of business and technical requirements) in partnership with project stakeholders
4
Experience For Senior Digital Consultant Technology Services & Solutions Resume
- Understand and explain systems features and benefits in using an online HR/Payroll/Benefits System of Record as it relates to our business needs
- Advanced knowledge of responsive design/development techniques
- Advanced knowledge of HTML and CSS
- Analyze customer context and identify profitable business opportunities
- Articulate the end to end Ericsson story and value proposition to the customer
- Develop innovative consulting value propositions and offerings, manage global portfolio of offerings and develop supporting materials (PoVs, commercial presentations)
5
Experience For FS Midwest Banking Digital Consultant Resume
- Develop and manage global knowledge in the domain are of focus, create awareness on new value propositions and spread knowledge across Ericsson consulting community and sales force
- Drive global go-to-market of consulting value propositions including development of marketing campaigns and mobilization on sales force in coordination with regional teams
- Digital transformation strategy and planning
- Digital channels development, including app, website, social, etc
- Business modelling for digital (organization, processes)
- Digital IT strategy and architecture
- Working virtually with content marketers, core content and integrated campaign teams in Marcomms, to share best practice and ensure consistency across all digital media and distribution channels
- Significant experience in the digital sector across both media agency and client side roles in EMEA and APAC
- Experience developing strong working relationships with external partners and internal peers located across EMEA and APAC to get cooperation in a non-authority relationship
6
Experience For Omni-channel Global Digital Consultant Resume
- Excellent written and presentation skills including the ability to synthesize information into clear, concise messages both for detailed analytical reports and executive
- Familiar with development and optimization of customer data lead strategies and associated marketing technology
- Excellent understanding and experience with online marketing areas that includes CRM, ecommerce, testing (A/B and MVT), personalization (DMP), social media, SEO, automation technology, performance (PPC, Display, VOD and DSPs), Email marketing and mobile (in-app and push notifications)
- Hands on experience working with adtech platforms such as DoubleClick by Google
- Support the delivery of other technology consulting projects as needed
- Support documenting user stories with broad group ofcross-Digital, cross-functional, and cross-enterprise teams
- Support user acceptance testing of product capabilities
- Support operational business process for establishing SMSprogram
7
Experience For Financial Services Digital Consultant Resume
- Fluency in Mandarin is desirable
- Plan, organize, direct and control the work activities for the digital solutions ensuring that a quality, integrated software solution or service is delivered in a timely manner, at budget, and to our client’s satisfaction
- Advise clients on the transformational aspects of digital
- Partner with sales and pre-sales to generate demand
- Participate in bid, proposal and contract / commercial negotiations
- Develop thought leadership in the digital domain and create tailored market relevant digital offerings and propositions for clients
- Use insights to lead client discussions and help shape their digital agenda
- Document capabilities and user scenarios and journeys foronline and mobile
8
Experience For Cpo Digital Consultant Resume
- Assist with product engagement to gain successful productadoption
- Monitor customer feedback channels and reports and workwith analytics to produce monthly client reports
- Initiates digital projects and activities to identify linkages and synergies across business units, industries and/or Dealers
- Provide commercial support to digital technology NPI programs
- Consult with internal process partners, customers, and dealers as a recognized expert in the digital technology space by leveraging product and technical experience
- Identifies where our clients can leverage new digital technologies and approaches for greatest strategic impact, helping set out a roadmap to achieve this and the business case to justify it
9
Experience For Digital Consultant Resume
- Bridges the gap between the business and technology, articulating the business value of technology as an enabler and showing how technology can open up new business capabilities
- Problem solving – in areas including people, process and technology
- A track record of delivering agile digital transformation consulting
- Leads digital consulting work-streams, either as standalone work or as key components of larger programmes
- Occasionally creating paper/digital wireframes and prototypes
- A passion and curiosity for new digital technologies including mobile, web, services and devices
10
Experience For Senior Digital Consultant Resume
- Knowledge of technical, data and integration architecture concepts
- Knowledge of and passion for technology trends e.g. mobility and innovative services
- Intellectual capacity to develop creative and innovative solutions
- Development of digital IoT related commercial & product
- Provide commercial and technical guidance to digital technology NPI programs
- Coordinate with the team’s IT architect and System analyst for the development of business and technical requirements, and the formulation of Digital/IT solutions in line with industry’s best practice of the use of emerging technologies (e.g. big data, cloud, IoT, etc) where applicable
- Contribute to Digital Team’s project management best practices, documentation templates and processes
List of Typical Skills For a Digital Consultant Resume
1
Skills For Senior Digital Consultant Resume
- Understanding of systems’ interfacing; Delimited, XML, API, and SQLwith strong MS Excel experience
- Professional experience in business process consulting in the Consumer Goods, Life Science, Retail or Automotive industry
- Previous experience of email marketing in a B2B or B2C environment with ability to map journeys and improve retention and consumer experience
- Interpersonal and team management skills
- Strong project management skill set is required
- Communicate complex ideas effectively – both verbally and in writing – in English and Dutch or French
- Experience as a B2B outside sales rep, proposing internet marketing solutions to help businesses reach more customers
2
Skills For CX Digital Consultant Resume
- Experience in digital (strategy) consulting, growth hacking, digital commerce, or digital analytics
- Develop global consulting assets by packaging project experience
- Continually seeking creative and effective ways to deliver online marketing initiatives
- Customer-first orientation and strong passion for delivering quality tools, information and content in service to customers
- Desire to work collaboratively and experience in leading a team to results
3
Skills For Digital Consultant With Experience Resume
- Knowledge and experience of Standard Life's market, branding, distribution channels and propositions
- Experience of working with creative teams or agencies
- Experience working with / on Smart Nation or regional equivalent project
- Experience working in East and South East Asia
- Experience of HTML and CSS coding
4
Skills For Senior Digital Consultant Technology Services & Solutions Resume
- Experience in change management – successfully delivering end to end solutions for customers
- Strong understanding of technology and usability best practice required to deliver digital-based projects
- Validated ability to transform customer requirements and expectations into consulting projects
- Experience interacting with business and technical teams
- Consult with internal process partners, customers, and dealers as a recognized expert in the digital technology space by leveraging in-depth product experience
- Experience in ICT/ Management Consulting
- Experience in developing business cases and models
- Work experience in a technology environment
5
Skills For FS Midwest Banking Digital Consultant Resume
- Work experience in a technology/IT strategy related role
- Solid understanding of technologies enabling digital interaction with customers
- Experience and ability to work in international and cross-cultural environments
- 3+years of experience in Content Management, Web Development or related field
- Demonstrable experience in digital consulting activities for a complex organisations and delivering large scale projects and programmes
- Work experience in a technology environment within Banking & Financial Services, either from the industry or consultancy
- Serve as online capabilities expert driving customer experience and processes improvements, and system enhancements
6
Skills For Omni-channel Global Digital Consultant Resume
- Experience in consulting/engagement lead assignments
- Deep industry experience in one or more of the following: Retail, Financial Services, Hospitality and Travel
- Coordinating, developing and executing online marketing activities that support the long-term business strategy
- Developing and implementing our SEO/PPC/Affiliates/display strategies as required, working with both internal stakeholders and agencies as appropriate
- Shaping and delivering consulting projects
- Maintaining an awareness of the latest online marketing techniques and trends
- Ensuring that Standard Life increases its online exposure, working with both internal stakeholders and agencies as appropriate
- Working on website enhancement projects by collaborating with our UK and proposition teams
7
Skills For Financial Services Digital Consultant Resume
- Supporting development of digital IoT related commercial & product strategies including API’s, remote services, and other related technologies
- Writing user stories and acceptance criteria and managing scope & scope expectations
- Defining and testing hypotheses with MVPs
- Creating and managing product backlogs and the use of industry standard tools for this
- Influencing internal and external stakeholders
- Maintaining knowledge of digital tools and techniques
- Working on own initiative and as part of a team to get things done as appropriate
- Ensuring consistency throughout offline and online activities across several channels
8
Skills For Cpo Digital Consultant Resume
- Working closely with our social media team to ensure consistency across our online estate where applicable
- Working with internal Marcomms and PR to define the content strategy
- Working with the Analytics Manager to identify areas of improvement
- Ensuring that all regulatory, risk, brand and control requirements are met
- Creating user personas, user flow diagrams / processes
- Troubleshooting and solution of internal systems and business issues
- Working knowledge of digital processes and systems
- Working with cross-functional and cross geography teams
- Delivering discovery activities such as collecting and analysing client, user and market data
9
Skills For Digital Consultant Resume
- Cultivating follow-on opportunities and developing compelling business case / proposals to new business opportunities
- Participating in practice building activities (e.g. conference participation, thought leadership development, market offering development, etc)
- Coaching and mentoring junior consultants
- An understanding of the importance of using CRM, like salesforce.com, to track and manage a growing and qualified pipeline
- Consultancy type roles delivering consulting projects and supporting sales
- In depth knowledge of the telecom industry, including a deep understanding of digital topics impacting the industry
- Provide sales support, define consulting approaches and solutions according to customer needs and develop consulting proposals
10
Skills For Senior Digital Consultant Resume
- Recognize and monitor escalations, assist in researching or providing root cause analysis and adhering to Functional Area defined urgency
- Serve as thought leader in aligning digital marketing strategy with a client’s business goals and objectives
- We are seeking highly motivated individuals who meet the following criteria
- Exceptional understanding of content marketing principles, and how it can be used this to engage customers and drive sales
- Be comfortable bringing new ideas to the team that align with the Digital Roadmap, growth and vision
- Formulate solutions/alternatives for information based on business needs and processing problems across multiple systems and functional areas
- Fluent working proficiency in English and French or Dutch
List of Typical Responsibilities For a Digital Consultant Resume
1
Responsibilities For Senior Digital Consultant Resume
- Coordinate and assist as needed in Digital Team’s business development activities and production of associated marketing materials, presentations and documentation
- Experience working in Humana’s Digital Center of Excellence with at least 1+ years’ experience with agile and/or lean philosophy and methods
- Experience of working with or as part of a scrum team
- Support both the business and IT in understanding the customer experience, back-end technologies/capabilities and business operations
- Excellent track record of academic and managerial or professional achievement
- Experience with .Net back-end development practices, methodologies, and technologies
- Relevant experience in project delivery/management
2
Responsibilities For CX Digital Consultant Resume
- Support the development of new functional flows to improve the digital customer experience
- Leverage online tools to support segmented and customized online experiences
- Assist in the development of user experience goals, stories and requirements that can be used to create self-service support product specifications
- Highly oriented towards innovation and learning
- Support the Managing Consultant in the commercialisation of Data2Decisions’ multi-touch digital attribution product ‘Total Attribution’
- Lead and support the creation of intermediate and final deliverables, and as needed conduct presentations in front of and workshops with the client
- Proven ability to deliver on management strategy, digital strategy, and/or other consulting engagements involving extensive quantitative and qualitative analyses
- Develop and conduct quantitative and qualitative analyses, tied to very strong problem solving abilities, and to communicate results both orally and visually to internal and external stakeholders
- Familiarity with technology and how to connect technology to business problems
3
Responsibilities For Digital Consultant With Experience Resume
- Work independently and report out as needed
- Collaborate across various disciplines and report as needed
- Plan, organize, direct and control the work activities for the digital organisation ensuring that a quality, integrated software solution or service is delivered in a timely manner, at budget, and to our client’s satisfaction
- Responsible for troubleshooting, consulting and enhancing the end-user experience, by guiding clients through the applicable functionality, product release notes, enhancements and system fixes
- Engage cross-functional resources both internally and externally with Ceridian Functional Areas to solve problems or implement system and/or process changes
- Understand and help facilitate key annual business calendar projects and requirements with various internal resources
- Assist with internal end-user support and customer procedures, as they pertain to the usage of any technology, in use or considered, for our employee and contractor populations
- Has the ability to develop and maintain respectful and trusting relationships
4
Responsibilities For Senior Digital Consultant Technology Services & Solutions Resume
- The ability to handle diverse working cultures, both between clients as internal delivery teams
- Sound working knowledge of bitmap and vector graphics editors such as Adobe Fireworks or Photoshop for rapid creation of mockups/prototypes
- Complete configuration changes and test to ensure the application changes work as designed to meet business needs
- Identifying and prioritizing client value creation opportunities based on research and analysis activities and an understanding of client’s vision, gaps and needs
- Has good Microsoft Office skills
- Work proficiency in the Dutch and English language
- Expertise in areas such as digital strategy, transformation, IT infrastructure & architecture, IoT, e-commerce, AI/machine learning, robotics, cloud, big data and analytics, cyber security
5
Responsibilities For FS Midwest Banking Digital Consultant Resume
- Expertise in domain areas of focus
- Consistent track record in consulting customer engagements related to assigned domain, in particular in projects combining business and technology to drive digital transformation
- Engage and influence C-levels
- Lead in the delivery and development of Data2Decisions’s Digital and Customer Analytics offering. Produce consumer-journey insights on how to improve marketing performance and consumer experiences with brands
- Work in a collaborative and client-facing environment
- Advanced degrees relevant to digital delivery
- Be open-minded, creative, and self-critical; be collaborative and communicative
- Broad knowledge of technological solutions
- Contribute to product development for existing digital products and assist in contributing to attainment of customer satisfaction goals through product enhancements and programs
6
Responsibilities For Omni-channel Global Digital Consultant Resume
- Support the IT development process and project lifecycle including developing test plans and participating in the testing and approval of new functionality implementations
- Assist in identifying business requirements and help codify into well-defined specifications, stories and supporting artifacts that articulate simple, elegant solutions to customer problems
- Develop an understanding of the customer and translate into digital customer experiences that meet their current needs and anticipate their expectations
- Collaborate with other product owners and key stakeholders to formulate, coordinate and deliver product roadmaps and strategic plans
- Translate business problems into project requirements and support the IT process from build to launch
- Work collaboratively with business and support partners to achieve cross-functional alignment
- Work experience or the equivalent preferably working within a customer service organization. Preference given to individuals that have experience working with digital space
- Soft Skills: personal leadership, team worker, independent and self-driven way of working, result oriented
7
Responsibilities For Financial Services Digital Consultant Resume
- Deep retail industry experience
- Experience in the application of IoT, telematics, API’s, or other related digital technologies
- Work experience
- Strong persuasive communication ability for both written and verbal in English / Thai (if based in Bangkok) / Bahasa Indonesia (if based in Jakarta)
- Years of experience (3+)
- Experience with application of digital, telematics, API's, or other related digital technologies
8
Responsibilities For Cpo Digital Consultant Resume
- Produce materials for clients and developers, including user flows, wireframes, mockups, live style guides, and assets
- Knowledge of role digital solutions play in bringing value to customers, dealers, and internal process partners
- Deep expertise in solutions (spanning operational, enterprise, and web/mobile/social platforms)
- Drive high level discussions on the role of digital within the total business ecosystem and help guide clients in defining the client’s digital vision
- Sound technical understanding of components required for mobile solutions on enterprise level
- Develop relationships at the executive level
- Understand and translate customer needs into business and technology solutions via the range of leading digital methodologies and/or TSYS solutions that drive business value
9
Responsibilities For Digital Consultant Resume
- Drive discussions and provide consultation around digital transformation, the customer digital journey, functional/application designs and ensure technology and business solutions represent business requirements / need
- Experience in the development and execution of commercial and technical strategies specific to API’s, remote services, and other related digital technologies
- Experience with the role API’s, remote services, and other digital solutions including play in bringing value to customers, dealers, and internal process partners
- Executes on an established digital process or function for an LOB
- Monitors system performance and escalates issues
- Focuses on continuous improvement of established process or system
- Provides support to a channel where there is limited online and offline channel interaction
- Owns content that is static and / or easy to maintain
- Generally works in established systems with limited new capability
10
Responsibilities For Senior Digital Consultant Resume
- Responsible for transactions focused on specific components of the value chain and/or user type
- Develop thought leadership
- Digital customer behavior
- A natural team player
- Persuasive power to communicate with a variety of stakeholders
- A motivated team player. Self-reliant and able to work with limited supervision or direction
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