Dispatcher Resume Sample
Garrett Bashirian
65535 Amelie Hollow,
San Francisco,
CA
+1 (555) 438 2786
Work Experience
Dispatcher
12/2017
-
PRESENT
San Francisco, CA
- Utilizes excellent listening skills to hear and understand customer needs
- Verbally communicate resolution to problem
- Knowledge of typical customer inquiries and service calls
- Receipt of change fund at the start of each shift
- Assuring rental money received is properly secured in the safe at the end of each shift
- Preparing daily finance reports and bank deposit slips
- Clearing the cash register at the end of each shift
Dispatcher
05/2014
-
06/2017
Detroit, MI
- Coordinate all efforts in conjunction with Leads, Supervisor’s, Managers and Secretary
- Check all drivers’ logs and trip-tickets for accuracy; return to driver if missing data
- Tools and equipment within his or her possession
- Using PPE when required
- Working closely and harmoniously with fellow workers
- Adherence to all Safety rules and regulations
- Specialty/Department/Practice - Security
- Answer all incoming telephone service requests and log customer service calls with all pertinent information in system
Education
Kaplan University
2009 - 2014
School's Degree in Logistics
Professional Skills
- Team leadership skills including effective communication, interpersonal skills, and strong decision making skills
- Good organization and problem-solving skills; excellent basic math skills and computer (Excel, Outlook, Word) skills
- Strong organizational skills, ability to multitask and interpersonal skills
- Strong decision making skills to effectively manage resources to meet company and customer requirements
- Strong attention to details, accuracy and excellent organizational and problem solving skills
- Prioritiy emphasis and strong time management skills
- Strong administrative and organizational skills to handle a large volume of paper flow and determine appropriate priorities
How to write Dispatcher Resume
Dispatcher role is responsible for customer, computer, interpersonal, microsoft, basic, organizational, excel, communications, organization, telephone.
To write great resume for dispatcher job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Dispatcher Resume
The section contact information is important in your dispatcher resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Dispatcher Resume
The section work experience is an essential part of your dispatcher resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous dispatcher responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular dispatcher position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Dispatcher resume experience can include:
- Good communication skills, excellent time management and organizational skills
- Excellent prioritizing, organizational, planning & decision-making skills
- Well-honed organizational skills; ability to effectively manage multiple “moving pieces” and coordinate a clear plan to successfully carry out any job request
- Effective PC keyboarding skills and ability to utilize PC programs in a Windows-based environment. Proven familiarity with AVL technology
- Work effectively as a team member and communicate effectively across the organization
- Excellent time management, ability to multi-task, and good organizational skills
Education on a Dispatcher Resume
Make sure to make education a priority on your dispatcher resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your dispatcher experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Dispatcher Resume
When listing skills on your dispatcher resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical dispatcher skills:
- Good written and verbal communications skills. Demonstrated computer and technical aptitude. Extremely strong customer service skills
- Strong computer skills, ability to effectively understand and utilize software, including Microsoft Excel, to coordinate shipping schedules
- Strong communication skills and works effectively within a team environment
- Demonstrates excellent communication skills and excellent phone etiquette
- Solid multitasking skills and ability to prioritize calls according to urgency
- Demonstrated interpersonal skills to function as part of a team and the flexibility and good judgment to work independently
List of Typical Experience For a Dispatcher Resume
1
Experience For Dispatcher Resume
- Advanced communication skills and demonstrated customer relationship skills
- General electrical knowledge as well as dispatch experience & extremely strong customer service skills and high level of professionalism
- Fast paced environment - Requires great multi-tasking and prioritizing skills
- Excellent oral and written communications skills, including the ability to use proper telephone etiquette at all times
- Effective communication skills using telephone, radio, written and computer format
- Detail-oriented, well organized, possessing effective time management skills
2
Experience For Dispatcher Resume
- Excellent communication skills, handling customers, clients, and drivers
- Provide excellent and courteous customer service, demonstrate a caring and concerned attitude, and establish and maintain effective
- Good human relations skills and willing to work flexible hours
- Fast typing skills with experience in heavy data entry
- Excellent verbal and written communication skills are required to interact often with customers and technicians
3
Experience For Dispatcher Resume
- Identify, assess, prioritize and effectively dispatch emergency work in a timely and accurate manner
- Strong analytical abilities and interpersonal skills
- Good communication skills both orally and in writing with all levels of employees
- Excellent administrative and computer skills with proficiency in the use of the Microsoft Office suite of programs
- Excellent verbal, interpersonal skills
- Supervisory skills necessary for training, motivating and directing staff
- General office skills to include copying, filing, faxing, etc
- Effectively coordinate communications between loading points and drivers, using radio, computer, and telephone
4
Experience For Dispatcher Resume
- Experience working in Field Operations a strong asset
- Perform effectively in a fast-paced operating environment; and
- Able to read, write and perform basic mathematical skills Working knowledge of computers; Microsoft Word and Excel software
- Possesses sound decision making skills based on ethical judgments in alignment with company policies and procedures
- Keyboard and typing skills. Computer operation/data entry
- Map reading ability, skills and sound knowledge of Muskegon County and Western Michigan
- Experience: Five or more years’ experience working with a maintenance or service management software
- Knowledge of the service area and map reading skills
5
Experience For Dispatcher Resume
- Able to multi-task and effectively handle crisis situations while under pressure
- Perform effectively as a self starter in an emergency response based environment
- Effectively perform the functions of a dispatcher in a utility environment
- Effectively manage customer appointments through proper monitoring and follow-up to ensure customer commitments are met
- Well-developed customer service and interpersonal skills
- Effectively present information in one-on-one situations or in small group situations
6
Experience For Dispatcher Resume
- Perform effectively as a self-starter in a high stress environment
- Exceptional communication skills with complete fluency in written and spoken English
- Multi-task and effectively manage time to meet required deadlines
- Interact effectively with other members of the Customer Service and Operations teams
- Build and nurture strong customer confidence in the department and establish good business working relationships with both internal and external customers
- Customer interaction skills to ensure a high level of customer satisfaction
- Basic data entry skills needed to use computer system to maintain logs and records of calls
- Intentional, active listener with exceptional communication skills
- Strong attention to detail skill
7
Experience For Dispatcher Resume
- Skills to use or ability to quickly learn programs and systems required for the job (Salesforce CRM, JJ Keller)
- Checking in freight and all received goods
- Maintaining good quality of work, efficiency, and accuracy
- Developing strong working relationship with drivers
- Prioritizing customer requirements
- Maintaining strong customer satisfaction
8
Experience For Dispatcher Resume
- Operates telephone/paging system receiving and transferring all incoming, internal and external phone calls and making pages
- Under general supervision, operates radio dispatching units for the purpose of directing various communications, routing trucks and rigs, and scheduling work
- Perform Yard consolidations including checking what is in the trailers
- Experience with building/planning routes in advance
- Solid working knowledge of procedures and guidelines to maintain compliance during emergency situations
- Experience in routing, balancing pick up, delivery, and long-haul assignments beneficial
- Experience supervising the selection, training, development and appraisal of personnel and work assignments
9
Experience For Dispatcher Resume
- Proven track record of managing and organizing multiple monthly schedules in a fast-paced productive work environment
- Proven commitment to providing outstanding customer service
- Maintain excellent knowledge of company and departmental policies, operating procedures, and medical protocols
- Demonstrate extensive knowledge of all Communication Center equipment including telephone, radios, computers, and the Hospital Status System
- Prioritize the movement of all patients, supplies, equipment and miscellaneous items within the hospital to ensure a 90% productivity rating at all times
- Operates telecommunications equipment such as radios, telephones, computer terminals, and video and audio recording devices
- Monitor and analyze service calls and dispatch technicians according to priority, location and account status
10
Experience For Dispatcher Resume
- Builds strong working relationships with internal and external customers. This includes the Customer, Carrier, Supply Chain and Shared Services
- Ensure proper completion and processing of load paperwork; ensure process is efficient, effective and meets customer requirements
- Drive and/or operate heaving machinery or equipment
- Experience as a dispatcher or working in a call center / helpdesk environment
- Assigns vehicles to drivers to provide transportation for approved government business while insuring the efficient and effective use of vehicles and drivers
- Previous data entry, dispatch, customer service, supervisory and/or operating experience desired but not required
- Maintain a good working relationship with warehouse and vendors staff
- Prioritize calls according to urgency and importance
- Customer Service: Maintain good customer relations by acting in a professional and courteous manner
List of Typical Skills For a Dispatcher Resume
1
Skills For Dispatcher Resume
- Excellent oral and written communication skills. Good phone etiquette
- Intermediate personal computer skills including mail, word processing, spreadsheets, graphics and strong working knowledge of MS Office
- Two years of prior experience driving heavy commercial trucks. Experience in a customer-facing position
- Promptly answers, evaluates and prioritizes incoming requests for service while communicating effectively with all customers
- Have good problem-solving skills along with commitment to safety habits
- Excellent communication skills with ability to adapt to changing situations, and listen to feedback
- Excellent Customer Service Skills with a heavy emphasize on resolving issues and diffusion of potential conflict
- Strong organizational and analytical skills including intermediate knowledge of Microsoft Excel and Word
2
Skills For Dispatcher Resume
- Excellent verbal and basic writing skills
- Good customer service, verbal and written communication skills
- Excellent written and oral communication skills in English; bilingualism would be considered an asset
- Possess excellent interpersonal, and communication skills
- Strong customer service skills and the ability to satisfactorily resolve all issues
- Strong leadership skills to manage, communicate with and dispatch our team of drivers
- Active listener with excellent communication skills
- Strong phone and verbal and e-mail communication skills along with active listening
3
Skills For Dispatcher Resume
- Creative prioritization and problem solving skills
- Strong communication, oral and written presentation skills; ability to think strategically and critically
- Can work in a fast pace environment; ability to multi task, set priorities and manage time effectively
- Manage a fleet of trucks/ effectively schedule deliveries and communicate priorities
- Excellent computer skills required (Microsoft office, Microsoft Excel)
- Excellent math/verbal /written skills
- Excellent communications skills and an affinity for working with people
- Excellent customer service skills; ability to listen and assist people in emergency situations
- Proven ability to multi-task and effectively deal with a number of urgent situations simultaneously
4
Skills For Dispatcher Resume
- Multi-task, prioritize, and organize effectively with a keen sense to detail
- Excellent verbal and written communication skills and an affinity for working with people
- Strong communication and data entry skills
- Excellent communication skills/Detail oriented
- Communicating effectively with customers, carriers and team members
- Filing and record keeping skills
5
Skills For Dispatcher Resume
- Outstanding organizational skills and multitasking abilities
- Handle high phone call volumes, processing and troubleshooting issues and multi-tasking effectively
- Effectively utilize postal and shipping / receiving systems
- Dispatch work orders to the field techs according to priority, according to field tech skill level and within specified travel time allowances
- Skills to work independently as well as a team member and be adaptable to changing environment
- Sound working knowledge of applicable Federal Aviation Regulations, weather, and technical dispatch skills
6
Skills For Dispatcher Resume
- Effectively communicate with all CRC employee’s & contractors for all requests & barge scheduling
- Experience in dispatching and administrative experience
- Experience:Two to three years' experience in a similar dispatching position
- Team-building and management skills
- Proficient computer skills, including Excel
7
Skills For Dispatcher Resume
- Uses good judgment when prioritizing calls in the vendor software system
- Operates a computer terminal and demonstrates proficiency with Word Processing, email, and spread sheet software programs
- Prior experience with, or ability to learn job specific technology; including Oracle and Oracle Transportation Management (OTM)
- Proficient computer skills including use of MS Office applications and ability to learn new programs and equipment
- Communicate effectively with logistics customers when delays occur and jointly develops alternative plans
8
Skills For Dispatcher Resume
- Effectively communicate to CRC & contractor personnel any variances to scheduled marine operations
- Effectively work with other Dispatchers to provide shift relief for vacation, sickness, and other emergency coverage
- Demonstrated ability to operate computer, radio, telephone equipment and/or console monitors
- Communicate and interact effectively with multi-functional and diverse
- Advanced IT skills in Windows Operating System (essential)
9
Skills For Dispatcher Resume
- Demonstrated teamwork and proven track record of team engagement, working well with others
- One (1) year prior emergency dispatching experience
- Communicate effectively with plant personnel and trucking companies
- Effectively research and resolve invoice billing issues with customer and credit department
- One year experience production scheduling experience
- Demonstrated skill with interpersonal, written and verbal communications
- Multitask, with exceptional organizational skills
10
Skills For Dispatcher Resume
- Proven experience in work associated with the support of operational sections and systems
- Great communication skills with the ability to influence people at all levels
- Prior Transportation/Dispatch experience required
- Intermediate skills in Microsoft Office: Outlook, Word, Excel
- Experience: 6 months of relevant work experience
- Computer skills with ability to handle multiple programs and systems
- Proven experience as dispatcher or relevant position
List of Typical Responsibilities For a Dispatcher Resume
1
Responsibilities For Dispatcher Resume
- Answers incoming ACD lines helping the field personnel with the customers, resolving work-order issues, which includes; verifying services, order modifications not able to be made from the technician’s laptop
- Work in a fast-paced environment and collaborate effectively as a team member by effectively managing multiple tasks at any given time
- Very strong computer skills including but not limited to; IPad and IPhone experience required
- Demonstrated analytical, prioritization, and organization skills
- General electrical knowledge, dispatch experience, and extremely strong customer service skills required
- Strong customer service skills; proven ability to diffuse client frustrations
- Above average computer skills experience with Microsoft Office and ability to conduct effective internet research
- Interpersonal skills to interact effectively with various levels of faculty and staff
2
Responsibilities For Dispatcher Resume
- Good MS Office (Word/Excel/PP) and SAP skills and good knowledge of written and spoken English are necessary
- Computer Skills – Oracle or prior ERP experience and Micorsoft Office (Excel and Outlook)
- Negotiating, sales skills or customer service experience
- Strong computer keyboarding skills; the ability to type while speaking on the telephone
- Work under pressure and prioritize effectively while maintaining composure and responding in an appropriate manner
- Solid communication skills including both written and verbal
- Passion for delivering customer care Excellent verbal and written communication skills
- Strong problem solving skills with the ability to implement proactive solutions
3
Responsibilities For Dispatcher Resume
- Strong communication skills including written and verbal presentation negotiation and interpersonal. Fluent in English both written and verbal
- Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies
- Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls
- Good organizational, communication, problem solving, and people skills
- An innovative self-starter with problem solving skills, hands-on environment, ambition, and a strong work ethic
- Routes trucks using effective journey management skills. Ensures complete and accurate directions to job site to maximize efficiency and safety
- Effectively multi-task among competing priorities
- Receives requests for patient transportation services via telephone, radio dispatch and email; exhibits excellent telephone etiquette and listening skills
4
Responsibilities For Dispatcher Resume
- Use sound judgment and decision-making skills to evaluate situations, establish priorities, and obtain efficient, safe and quality resolutions
- Excellent knowledge of computer skills
- Demonstrated ability to communicate effectively required
- Strong communication skills (written and verbal) in English and French
- Proven customer service and resolution skills
- Clear and concise verbal and written communications skills with a strong attention to detail
- Strong verbal and written communication, interpersonal, and customer relations skills
5
Responsibilities For Dispatcher Resume
- Effective communication skills – oral, written and ability to make presentations
- Strong customer service, collaboration and organizational skills
- Strong Microsoft Office skills - Excel, Access, Word and PowerPoint
- Good analytical and organization skills required
- Professional, great communication skills, reliable and excellent attendance
- Strong English Communication skills, both verbal and written are required
6
Responsibilities For Dispatcher Resume
- Demonstrated ability to communicate and listen effectively with people of diverse opinions and backgrounds
- Good communication skills, ability to work well in a team, ability to deal with suppliers in a professional manner
- Self-motivated, team-player with good interpersonal skills; ability to maintain positive customer relations and act courteous/respectful of others
- Strong computer skills; ability to learn new programs and use company software systems
- Strong organizational, time management skills, and high attention to detail
- Excellent telephone and communication skills. Ability to handle high volume of telephone calls
- Effectively operate a multi-line phone system
7
Responsibilities For Dispatcher Resume
- Effectively prioritize and assign workload to transporters
- Maintain satisfactory customer relations and possess good math skills
- Forward thinker with the ability to quickly find solutions in a fast paced environment; excellent time management skills
- Good computer skills
- Data entry skills (6 months of experience or capability to learn quickly)
- Be well groomed, trustworthy and have excellent communication and organization skills
- Have demonstrated knowledge of the local geography of the area; two years EMS field experience or one year EMS communication experience
- Typing and computer skills are required
8
Responsibilities For Dispatcher Resume
- Flexibility, organization, multi-tasking, decision-making and problem solving skills
- Experience working closely with other team members while developing a strong professional working relationship with an integrated office team
- PC skills including PeopleNet, Excel, Word, and exposure to electronic logs and dispatching software
- Capable of learning Go Service Pro and other software as needed. Keyboarding skills above 40 WPM
- Prior dispatching experience and general trucking knowledge
- Interpersonal human relations, problem-solving and decision-making skills
- Proficient skills in operating a personal computer, including Microsoft Office applications
- Two years prior dispatching or Public Safety job related experience required
- Exceptional interpersonal and customer service skills including the ability to solve problems proactively, and exercise sound judgment
9
Responsibilities For Dispatcher Resume
- Communicates clearly and effectively both orally and in writing to all levels of people inside and outside the organization professionally
- Capable of interacting effectively and supportively with customers & towers
- Communicate effectively with diverse group including customers, managers, contractors and drivers
- Superior organizational and multitasking skills,
- Exceptional verbal/written communication and listening skills
10
Responsibilities For Dispatcher Resume
- One to two years experience that has included dispatching, customer relations, and construction/transportation; administrative or sales experience is required
- Basic knowledge in problem solving, analytical and organizational skills
- Work efficiently and effectively, both independently and as a team to ensure exceeding dispatch center''s standards
- Skills in the principles of supervision, training, and performance evaluation
- Skills in basic operations, services, and activities of a training program
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