Service Dispatcher Resume Sample
Jordon Von
623 Oberbrunner Radial,
Detroit,
MI
+1 (555) 672 2396
Work Experience
Field Service Administrator / Dispatcher
04/2016
-
PRESENT
San Francisco, CA
- Accurately type 40 + words a minute
- Good multitasking and prioritization skills
- The ability to follow written and verbal instructions
- A positive attitude and continuous improvement
- Function well within a team environment
- Keeping the Work Control Supervisor apprised of unique situations and problems encountered
- Harmoniously working with other WCFSI employees and customers
Service Dispatcher
02/2012
-
10/2015
New York, NY
- Coordinate all efforts in conjunction with Leads, Supervisor’s, Managers and Secretary
- Harmoniously working with other CFSI employees and customers
- Two to four years of related experience and/or training; or equivalent combination of education and experience with knowledge of automotive servicing or repair highly desired
- Schedule and coordinate all service calls as calls are received
- Maintain the dispatch spreadsheet / schedule
- Forecast workload for 2 – 3 days out
- Schedule corrective maintenance and annual preventive maintenance for Department of Defense sites. Update repair orders in CIMS database. Notify customers of visit dates, support needed, and any changes
- In concert with our Help Desk, determine which available technician has the required skills and certifications for the maintenance task, and adjust the technician schedules to optimize response times
Dispatcher Service Technicians
03/2007
-
01/2012
Philadelphia, PA
- Determine the most efficient travel methods and patterns for each technician to visit multiple sites; review schedules daily to reduce travel time and costs. Prepare travel orders for field technicians
- Performs other tasking as directed by the Maintenance Technician Lead Coordinator
- Answer incoming calls to assist internal and external customers via phone. Handle walk-in customers’ requests. Receive information, prioritize, log and route maintenance issues to the appropriate personnel, including but not limited to Facilities Shop Technicians, Housing and Dining, Athletics, specific building maintenance crews, CUPD, and Contractors
- The main purpose of this job is to respond to incoming phone calls from customers, both internal and external, and updating computer database information to facilitate the completion of site visits
- The essential job functions include dispatching Service Technicians to customer sites, updating computer database with accurate travel and billing information, ensuring all standard operating procedures are followed correctly, scheduling service visits with end users at their sites, and adhering to Johnson Control values: Integrity, Teamwork, Excellence, & Accountability
- Two (2) or more years’ experience as a dispatcher for an automotive dealership/service department
- Support a territory with 12-20 CSE’s
- Assigns and schedules service requests from clients or company personnel
Education
Indiana Wesleyan University - Kokomo Campus
2002 - 2007
School's Degree in Computer
Professional Skills
- · Excellent verbal communication skills including, but not limited to, the ability to greet
- Need strong communication skills and focus on customer service
- Excellent organizational, communication, customer service & people skills required
- Strong written, analytical, persuasive, and interpersonal skills
- Interview / Communication skills which effectively control persons in emergency situations
- Working knowledge of basic computer skills and functions
- Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
How to write Service Dispatcher Resume
Service Dispatcher role is responsible for computer, customer, basic, general, word, payroll, training, database, procurement, purchasing.
To write great resume for service dispatcher job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Dispatcher Resume
The section contact information is important in your service dispatcher resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Dispatcher Resume
The section work experience is an essential part of your service dispatcher resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service dispatcher responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service dispatcher position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Dispatcher resume experience can include:
- Strong organizational and customer service skills, including a positive and professional phone demeanor
- Demonstrated skill in operating two-way radio equipment
- Computer skills required include computer-aided dispatch, paging & fax software, scanner, email, and proprietary main frame access
- Communicate effectively orally and in writing, and to respond to questions from vendors, customers, management, and others
- Problem solving skills to be able to troubleshoot electronic, electro-optical, electrical, & mechanical problems
- Manages resources efficiently and effectively for all scheduled service
Education on a Service Dispatcher Resume
Make sure to make education a priority on your service dispatcher resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service dispatcher experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Dispatcher Resume
When listing skills on your service dispatcher resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service dispatcher skills:
- Need good communication skills and focus on customer service
- Effectively operate various forms of alarm equipment (security and fire/life/safety)
- Possess a valid state driver’s license with a driving record in good standing
- Computer literacy including skill to operate word processing, spreadsheet, Internet, and service order applications
- Demonstrated experience interpreting and applying security policies and procedures
- Demonstrated experience in interpreting and applying security policies and procedures
List of Typical Experience For a Service Dispatcher Resume
1
Experience For Service Order Dispatcher Resume
- Demonstrates creative problem solving skills and identifies when to elevate issues
- Work closely with Field Service Management to align on staffing, forecasting, prioritization and common issues
- Career advancement developing our employees is a top priority at Eastern
- Provide accounting department with proper and correct billing information
- Manage ongoing interactions with Stratasys customers to ensure the building and maintenance of positive relationships
- Services incoming calls while ensuring call quality and proper telephone etiquette are consistently used
- Communicate with customers regarding disposition of service
2
Experience For Dispatcher Service Technicians Resume
- Communicate with vendors/suppliers regarding shipment
- Ensure a quick turn-around of cases going from phone support to field support
- Maintain a high competency level on all Stratasys products through regular training sessions
- Monitor spare part timing alignment and manage parts logistics for service visits
- Handle calls and case dispatch, supplying quick response to dispatched cases and communications
- Maintain a positive persona and professional communications etiquette at all times when interacting with external and internal customers
- Schedule maintenance in all facilities according to routine maintenance requirements and emergency maintenance requests
3
Experience For Service Scheduling Coordinator / Dispatcher Resume
- Control and organize KPI provision, staff vacation, absence and coordinate planning with Service Operations Director
- Process incoming calls from both Crown customers and Service Technicians
- Process parts and service billing
- Monitors service orders assigned to technicians
- Responsible for the life cycle of service orders (creates, edits, completes and invoice service orders)
- Continue to maintain Coggin’s value, quality, and integrity
4
Experience For Trane Service Dispatcher Resume
- The main purpose of this job is to respond to incoming phone calls from customers, both internal and external, and updating computer database information to facilitate the completion of site visits by Tyco Service Technicians; or arranging service visits at customer sites
- Correspond with other company branches and agents
- Seek the most profitable mode of shipment, yet meet customer's requirement
- Communicate directly with customer
- Maintain the service schedule
- Notify appropriate sales personnel of service order
- Schedule service, after all parts have been received
- Verify parts and charged purchases to respective service orders
- Review the technician’s daily time sheets and discuss the progress with the technician
5
Experience For Field Service Dispatcher Resume
- Bill service orders (back-up)
- Ability and willingness to learn and understand oral instructions as well as written material and directions
- Understand and follow job site procedures, i.e., equipment, paper work (engine s/n, engine m/n, equipment s/n, equipment m/n, job site safety, etc.)
- Effectively present information in one-on-one and small group situations to other employees of the organization. Documents, reports and correspondence are in English
- Respond to and resolve questions, complaints and requests regarding customer accounts in a timely manner
- Coordinate equipment installation with the technical team and the new client
6
Experience For Hudson Chrysler Jeep Dodge Ram Service Dispatcher Resume
- Create technical work orders and dispatch technical calls in the team
- Update Chevron price book and ensure all customer price lists are up-to-date
- Manage and maintain scheduling for Field Service Representatives and Technical Support personnel across North America for installation, Preventive Maintenance (PM) and break/fix visits
- Provide accurate information through data entry into the Customer Relationship Management (CRM) database and Inventory Control database
- Monitor and manage all case resolution criteria, debriefed tasks and case closure within Service Level Agreements (SLA)
- Review for accuracy and process all Time & Materials (T&M) cases
7
Experience For Service Dispatcher / Coggin Ford Resume
- Follow up on all assigned calls on a daily basis
- Perform and coordinate special projects as necessary
- Comfortable with conflict resolution to deal with customers who are upset over a service issue
- Provide administrative and/or back-up assistance to supervisor as needed
- Schedule service repairs and dispatch field service technicians to customer locations for service based on location, skill level of the technicians, and facility response guidelines
- Schedule and dispatch planned maintenance to ensure timely completion
8
Experience For Flex Room Service Dispatcher Resume
- Receive service requests from customers and coworkers. Enter information into the computer. Assist with paperwork and prepare reports
- Perform wide variety of operational and administrative functions such as billings, service requests, service, memos, correspondence, logs, collections, etc
- · Process and verify technician timesheet as needed
- Distribute workload evenly among work teams
- Respond to emergency maintenance requests in a timely manner
- Treat new orders of T&M in ERP system in timely & prepare material purchase order and subcontractors in compliance with company rules
9
Experience For SCA Service Order Dispatcher Resume
- Provide every week updates on sales turnover projection and announce lack / surplus material is necessary
- Invoice customers immediately work has been completed and close intervention needs
- Collect information from technicians and subcontractors, information report to produce clear receipt and guarantee optimized inventory management
- Enter technician payroll hours
- Create daily work orders
- Ensure temporary Escort Required Badges (yellow badge) are accounted for upon the departure of the visitor
- Screen visitors for proper access to the command and control center,
- Ensure no unauthorized multi-media devices are taken into secure areas,
10
Experience For Field Service Administrator / Dispatcher Resume
- Receive and transfer phone calls,
- Record and transmit all messages to appropriate individuals,
- Accountability and control of all keys, PKI cards, radios, NVGs, and/or any additional OCC sensitive items,
- Competitive Pay -- We understand that a steady income is vital in today's economy
- Collects verbal and written information and summarize details of issue in electronic service request using Maximo. Discerns appropriate follow on actions using the CSOC Desktop Procedures and CSOC templates to ensure consistent format, priority, workflow, and resolution
List of Typical Skills For a Service Dispatcher Resume
1
Skills For Service Order Dispatcher Resume
- Good communication, organizational, math and computer skills
- Basic computers skills - they use a DOS system
- Computer skills in Microsoft Outlook, Excel, Word
- Superior computer, internet and email skills
- Working knowledge and experience on SalesForce CRM preferable
2
Skills For Dispatcher Service Technicians Resume
- Three (3) to five (5) years of customer service experience and/or working in a call center or inbound call handling environment
- Related experience or training
- One year of service dispatching experience
- Manage and accurately track resources and time, and adapt to changing work priorities
- Ensure both visitor and escort sign the DA Form 1999, Visitor Access Control Log, prior to issuing an Escort Required Badge (yellow badge)
3
Skills For Service Scheduling Coordinator / Dispatcher Resume
- Experience within the construction equipment industry
- Experience with dispatch for at least 2 years
- Proficient ability to operate various office equipment such as computer, calculator, copier, fax machine, 10-key, and telephone system
- One year of experience in general clerical work or multi-line telephone contact
- Three (3) years of customer service experience in a call center/dispatch environment
- Demonstrate mature judgment and perform assigned work tasks with minimal supervision
- Demonstrated ability to follow written and oral instructions
- · Two years experience required
- Experience with laser or optics highly desirable
4
Skills For Trane Service Dispatcher Resume
- Prioritize and route multiple telephone calls of various importance, often simultaneously
- Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times
- Experience in a customer or field service support role
- Prioritize calls based on the level of urgency, and determine best available technician to complete job
- Determine priority level of required/requested maintenance and schedule accordingly
- Read production schedules, inventory reports, and work orders to determine type and quantity of materials required, availability of stock, order priority
- Sitting, standing and/or walking (80-90%)
5
Skills For Field Service Dispatcher Resume
- Sitting, standing and/or walking
- Moving or lifting boxes up to 25 pounds
- Answering/making phone calls
- Willing and able to work day, swing and midnight shifts
- Willing and able to work mandatory overtime during critical incidents
- Monitoring computer systems
- Interfacing with others (90-100%)
- Talking on the phone (80-90%)
- Filing documents (50-60%)
6
Skills For Hudson Chrysler Jeep Dodge Ram Service Dispatcher Resume
- Interfacing with others
- Talking on the phone
- Working with the Service Coordinator, assign service orders to technicians based on the technician’s level of competency for specific task involved
- Keeping records of calls placed,
- Providing information to callers and visitors, and
- Need a basic understanding of parts and service, preferably in the manufacturing environment
- Support sales activities by collecting and forwarding relevant information
- Work well with people in understanding and resolving problems in high pressure situations
- Receive incoming service requests from banking customers
7
Skills For Service Dispatcher / Coggin Ford Resume
- Manage and assist in routing and scheduling of technicians within a specific territory
- Participate in a daily meeting with technicians to ensure they have received their schedule, and to address any scheduling questions or conflicts
- Liaise with accountant department in procedures invoicing and with service sales team for customers consignments, updating service information
- Comfortable in a manufacturing environment
- Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department
- Manage all assignments to Field Service Engineers for all complaints requiring Field Service for the US market and publish a master calendar in real time
- · Proficient in Microsoft Office programs including but not limited to, Word, Excel and
8
Skills For Flex Room Service Dispatcher Resume
- Two - five years working in an office environment
- Proactive and goal-oriented individual who enjoys working with people both in person and over the phone and always displays a positive attitude
- Any other qualifications contributing to the applicant’s ability to do the job
- Capable of multi-tasking assignments
- Play a critical role in leading delivery of the service needs of our customers within the
9
Skills For SCA Service Order Dispatcher Resume
- Perform the onsite installation, training, preventative maintenance, upgrade and repair of our complex laser and optical systems
- Advise management regarding customer satisfaction, product performance, and suggestions for product improvements
- · Proficient in Microsoft Office programs including but not limited to, Word, Excel and PowerPoint
- Works closely with the Branch Procurement Specialist(s) with resource and project planning
- Notify appropriate parts clerk of service order for ordering parts needed
10
Skills For Field Service Administrator / Dispatcher Resume
- Collect receipts from personnel for the purpose charging purchases to service orders
- Ensure the daily tracking of all equipment movement in ERP
- Assist during monthly equipment and product inventory
- In charge of coffee equipment, parts and office supply purchasing
- Assess and dispatch service calls for banking customers within assigned territory
- Provide support via incoming calls from technicians, customers, and internal contacts in a team environment
List of Typical Responsibilities For a Service Dispatcher Resume
1
Responsibilities For Service Order Dispatcher Resume
- Demonstrates effective analytical and oral communication skills to enable expeditious and accurate completion of assignments, proper handling of problem situations, self-directed follow up, and constructive interaction with internal and external customers
- Copes well with complexity in a very fast pace environment with time constraints requiring consistent professional demeanor, organization, and calm response under challenging conditions
- Assists customers and co-workers with a myriad of topics to include connectivity to Raytheon sites; equipment issue, maintenance and repair; ATLAS web portal access; account set up; VPN connectivity; SecurID troubleshooting, etc
- Identifies, organizes, plans, and prioritizes requirements of maintenance and repairs
- Maintains a working knowledge of the CSOC Desktop Procedures for expeditious referral in the capture and troubleshooting of caller issues
- Monitors and workflows SRs received in CSOC start center in Maximo screening these for consistency in format, content, and workflow
- Consistently monitors the wta_csoc_support@raytheon.com mailbox. Responds appropriately as directed in the CSOC Desktop Procedures
- Conducts weekly self reconciliation of follow on actions to monitor appropriate progress and/or issue resolution of open SRs
- Ensures expertise in assigned sections of the CSOC Desktop Procedures to ensure process changes received from the CSOC Supervisor are integrated throughout as they are received
2
Responsibilities For Dispatcher Service Technicians Resume
- Adapt to daily process changes through speedy comprehension, immediate implementation, and two-way communication in maintaining accuracy of procedure content
- Skilled to use advanced telephone features such as transfer and conference calling
- Adjust to ever-changing work environment and learn applications and hardware as needed
- Work well with others in a close inter-dependent CSOC call center environment
- Performs CSOC functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers
- Participate on special projects/teams as directed by CSOC Supervisor
3
Responsibilities For Service Scheduling Coordinator / Dispatcher Resume
- Observes, receives, obtains, and documents information from multiple sources, with focus on customer service
- Researches complaints and recommend resolutions
- Translates oral information from the client accurately into work order software
- Relays work orders, messages, and information to others by phone, 2-way radio, written form, e-mail, and in person
- Creates, coordinates and tracks service orders to ensure work is authorized and meets time requirements
- Audits, files, and maintains documents and records for accuracy and completeness
- Represents PRIDE to customers, public and other external sources
- Technical knowledge of the DOT/Federal Motor Carrier rules and regulations
4
Responsibilities For Trane Service Dispatcher Resume
- Extensive phone work, ability to wear a headset needed
- Work efficiently to meet tight deadlines
- Calculate figures, read/interpret business periodicals and field service work orders
- Flexible to work overtime/weekends as required
- Possess Top Secret Sensitive Compartmented Information (TS/SCI) level clearance
- Proficient in Word, Excel, Power Point
- Can multitask with a high sense of urgency
- Maintains focus on work in a shared office environment with frequent noise and visual distractions
- Balance multiple requests simultaneously
5
Responsibilities For Field Service Dispatcher Resume
- Multitask and work with little direction
- Professional appearance, pleasant voice and positive attitude
- Work well within a group
- Proficient in Microsoft Office Excel, Word and Outlook (proficiency test required upon interview)
- Able to follow written and oral instructions and organize paperwork
6
Responsibilities For Hudson Chrysler Jeep Dodge Ram Service Dispatcher Resume
- Follow organized, structured procedures to provide services to serve customer and identify best alternative solutions to problems
- Compile, code, categorize, calculate and verify information with attention to accuracy and detail
- Possess Top Secret Sensitive Compartmented Information (TS/SCI-FSP) level clearance
- Diagnose and trouble shoot customer issues through statistical analysis and evaluation of laser system reliability
- High-energy, results-oriented approach
- Report spare part requirements
- Serve as company liaison with customers on administrative and technical matters for assigned projects
7
Responsibilities For Service Dispatcher / Coggin Ford Resume
- Provide technical support via telephone/email and serve as a communication link with the internal factory staff
- · Excellent verbal communication skills including, but not limited to, the ability to greet and communicate with customers effectively both in person and via phone
- · Demonstrated ability to provide a high level of customer satisfaction
- Handle emergencies and to respond to stressful situations
- Work closely with a team as well as independently
8
Responsibilities For Flex Room Service Dispatcher Resume
- 0KAAC0_Global Auto & Infra Solutions
- Manage all project management assignments thru ERP notifications and keep a master calendar
- Anticipate and schedule accordingly any field service activities for both a Field Service Engineer territory as well as a local geography in order to minimize travel costs and labor overtime
- Process all product orders received in SAP for Billable Service activities
- Ensure data accuracy for linkages between Equipment Master (technical objects) and associated Service Contracts and Ship to partners in ERP application
- Update all Field Service Engineer calendar items on a weekly basis and publish any modifications to all stakeholders in real time
- Accuracy and attention to detail is critical
9
Responsibilities For SCA Service Order Dispatcher Resume
- Acquire and maintain a CAC Card
- Reliable and disciplined
- HS Diploma is mandatory
- Service Dispatchers are responsible for the timely dispatch of Customer initiated requests for service
- Post secondary studies
10
Responsibilities For Field Service Administrator / Dispatcher Resume
- Travel requirement: NA
- Track service orders
- Primary Job Function
- Pay rate: $16.00/hr
- The essential job functions include dispatching Service Technicians to customer sites, updating computer database with accurate travel and billing information, ensuring all standard operating procedures are followed correctly, scheduling service visits with end users at their sites, and adhering to Tyco values: Integrity, Teamwork, Excellence, & Accountability
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