Transportation Dispatcher Resume Sample
Erling Rice
1309 Medhurst Road,
Phoenix,
AZ
+1 (555) 428 4881
Work Experience
Transportation Dispatcher
03/2018
-
PRESENT
Boston, MA
- Reports to Support Operations Manager, works closely with daily operations Manager On Duty
- Spends at least 50% of time planning a designated area
- Plan loads with Drivers/Trucks
- Resolve load targets and ensure on time delivery
- Work with other Terminal ECT members regarding any drivers special needs
- Fuel and route Drivers
- Promote safety of Drivers
- Know and support company policies
- Dispatches trucks and ensures on-time departure
Dispatcher Transportation Facility
05/2011
-
12/2017
Chicago, IL
- Ensures late truck report and extra Utilization report is prepared
- Collaborates with Customer Service for late truck notifications
- Prepares and maintains DVCR spreadsheet
- Modifies trips and enters paper logs into On Board Computer System
- Ensures available hours report is accurate for DOT compliance
- Reports violations of company policy to supervisor or lead
- Dispatching functions are completed in accordance with Company standards and procedures including quality standards and safety regulations
- Utilize network balance capacity tools to determine location of trucks and available customer loads; tailor planning to meet area needs. Understand daily capacity needs/opportunities and pro-actively communicate to appropriate leadership
Dispatcher for Patient Transportation
11/2005
-
11/2010
Houston, TX
- Coordinate fleet capacity needs with operations leadership and drivers; work closely with designated department personnel teams to manage and maintain customer trailer pools. Collaborate with other Planning Center teams to coordinate Network needs/opportunities and execute agreed upon strategic plans
- Communicate late pickups and/or deliveries, as well as any other load changes, to appropriate department personnel
- Answers and makes route and Driver related calls
- Listens and deals with Driver issues
- Monitors shuttle Drivers
- Assigns Drivers to routes and composes manifests
- Solves and arranges delivery issues
Education
Indiana Wesleyan University - Kokomo Campus
2001 - 2005
School's Degree in Computer
Professional Skills
- Possess excellent communication skills, customer service skills, as well as a motivated personality with a willingness to take initiative
- Excellent communication skills, both interpersonal and in writing
- Strong computer skills with knowledge of spreadsheet and word processing
- Excellent communication skills and ability to interact well with patients of all ages
- Prioritization skills and be multi-task oriented
- Prior experience working with a collective bargaining unit
- Computer skills in Microsoft Excel, Word, and Outlook
How to write Transportation Dispatcher Resume
Transportation Dispatcher role is responsible for basic, transportation, word, software, mainframe, training, database, printing, purchasing, shipping.
To write great resume for transportation dispatcher job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Transportation Dispatcher Resume
The section contact information is important in your transportation dispatcher resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Transportation Dispatcher Resume
The section work experience is an essential part of your transportation dispatcher resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous transportation dispatcher responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular transportation dispatcher position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Transportation Dispatcher resume experience can include:
- Possess good math skills and figure aptitude
- Understanding of Las Vegas geography as well as developed map reading skills
- File organization skills
- Work closely with other managers for efficient operation and communication with a goal of providing excellent customers service
- Related dispatching experience
- Experience using Stratum Transport software considered an asset
Education on a Transportation Dispatcher Resume
Make sure to make education a priority on your transportation dispatcher resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your transportation dispatcher experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Transportation Dispatcher Resume
When listing skills on your transportation dispatcher resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical transportation dispatcher skills:
- A post-secondary education and/or 3 to 5 years’ experience working in transportation, logistics, dispatch or related function
- Truck fleet dispatching experience
- Accomplish task in a controlled, effective manner while working under stress
- Experience in routing/logistics/transportation role
- Solid overall knowledge of Chelsea operation and United Airline's aircraft routing system
- Have a pleasant and accommodating voice over the phone and always demonstrate a positive attitude
List of Typical Experience For a Transportation Dispatcher Resume
1
Experience For Domestic Transportation Dispatcher Resume
- Previous experience with dispatch system
- Pay close attention to detail, safety, planning and organizing
- Organize a schedule and print sign off sheets for the following day
- Oversee allocation of transportation resources during operation
- Works with local Temporary Labor agencies to fill current opening or any request for additional labor requirements made by the customer
- Recommend measures to improve quality of service, increasing efficiency of department, staff and equipment performance
- Assist Transportation Manager to develop Standard Operating Procedures (SOPs) for the department
2
Experience For Dispatcher Transportation Facility Resume
- Forward follow-up instructions and requirements as required to next shift of Dispatch in order to maintain smooth-running operation
- Adjust staffing levels to meet resort needs in conjunction with department supervisors and management
- Ensure department service standards are met at all times, notifying supervisors or managers immediately when foreseeable gaps exist, and recommend alternatives
- Aid in ensuring all incidents and injuries are reported up the chain of command immediately, with accurate information
- CDL driving in South Lake Tahoe (prefered)
- Handles and sorts paperwork
- Files and compiles data reports
3
Experience For Dispatcher for Patient Transportation Resume
- Handles Driver equipment issues
- Work flexible shifts and hours as necessary
- Establish delivery routes which are cost effective while still maintaining an acceptable level of customer quality and satisfaction. Keep current with transportation and delivery costs. Keep current with delivery time schedules and logistics
- Interact with customers and vendors in a friendly, timely and quality manner; ensure customers' and vendors' questions are answered accurately and in a timely manner
- Positive and professional phone demeanor and good customer service orientation
4
Experience For Transportation Operations Dispatcher rd Shift Am-am Resume
- Establish routing procedures and schedules which allow for the optimum use of personnel and equipment. Perform general computer operations daily
- Perform backhaul reports monthly
- Organize layover log and write in driver's name, route and equipment
- Make maps for drivers that are not familiar with the route assigned
- Be able to adapt quickly to change including learning new software, react to changes in equipment schedules on a moment's notice, and make effective decisions under stress
- Proficient in using PC and Windows software MS Word & Excel, type at least 20 wpm
- Independent self-starter who also works well without supervision
- Flexibility to work additional hours is required to cover vacation time of a team members
5
Experience For Transportation Dispatcher Resume
- Ensures all vehicles, drivers and processes meet both OSHA and DOT requirements
- Work in a team environment in high pressure situations
- Distribute of regular and special education routes (mid-days)
- Answer and route telephone and record messages in accordance with established office procedures
- Review and perform random checks of driver’s daily logbook as required by the Department of Transportation
- Monitor and update all Transport KPI’s
- Assist in any department policy updates and changes
- Provides supervision for drivers
- Be responsive to drivers and other terminal needs
6
Experience For Domestic Transportation Dispatcher Resume
- Perform some customer service responsibilities
- Assist with emergency situations (i.e. accidents) if the need arises
- Maintain vehicle inspection records
- Provide vacation relief for all Customer Service/Transportation positions within Chelsea
- Coordinates with fuel suppliers for new carrier setups
- Potential to make limited financial decisions for supplier changes
- Works independently to cover all daily transportation issues
- Monitors load plans and recommends charge-backs for unapproved carrier actions
- Prepare & direct drivers daily activities
7
Experience For Dispatcher Transportation Facility Resume
- Schedule delivery of product to job locations
- Take orders from internal and external customers and ship in a timely manner
- Check and review all orders assigned before they are shipped
- Report driver performance issues or concerns to appropriate management for resolution
- Provide necessary support to ensure warehouse and transportation schedules are attained
- Schedule daily workload and department personnel
8
Experience For Dispatcher for Patient Transportation Resume
- Knowledge of D.O.T. laws desired
- Coordinate Driver line –up / dispatch
- Coordinate with the shipping departments to ensure all loads are dispatched on time, with the correct equipment (trailers that are assigned for stores requirements not to large, lift gates were need or smaller trailer for the smaller stores)
- Checking in drivers when they return from their runs, complete all delivery receipts keying in their time in and out of stores, process their pay sheets, check in Hauls
- Coordinate and dispatch all city work
- Stores with delivery times, product change or loss, or miss delivered problems with drivers or damaged product
9
Experience For Transportation Operations Dispatcher rd Shift Am-am Resume
- Key in equipment delivery receipts
- File pay sheet and movement sheets
- Dispatch them to the Dairy to pick up milk/cross docks
- Dispatch them on city Backhauls
- Pickup or take tractors to maintenance shop for our shop
- Receive calls from residents and organize appointments
- Dispatch drivers for residents drop offs and pick ups
- Schedule reservations to keep appointments timely
10
Experience For Transportation Dispatcher Resume
- Manage and Direct Internal and Contracted truck drivers to foster teamwork and accountability
- Work with staff accountants and merchandisers to coordinate transportation logistics
- Work with other managers to develop company policies and procedures that help assure compliance with State and Federal transportation regulations
- Develop Procedures that assure the efficient daily flow of products from origination to destination
- Determine and direct the most efficient use of truck, tractor, trailer and route for the various products to be delivered
- Set rates and market zones in communication with other managers that assist with transportation logistics
List of Typical Skills For a Transportation Dispatcher Resume
1
Skills For Domestic Transportation Dispatcher Resume
- Strong understanding of freight bills and hours of service
- Strong knowledge of the roadways throughout the immediate area
- Arranges for effective coverage of vehicles, Transportation Officers, or management in case of accidents or heavy traffic
- Inspects drivers' appearance and physical condition prior to dispatch
- Valid active state issued driver’s license
- A self-starter who can assess work volumes and ensure timely completion of these prioritized tasks
2
Skills For Dispatcher Transportation Facility Resume
- Complete consolidated manifests for trailer shipments
- Excellent hygiene is a necessity
- Transportation support (Dispatch) experience required
- Prioritize loads and customers to accommodate changes and problems as they arise
- Some truck driver interaction is the basis skill set
- Working knowledge of MS Office including Word & Excel
- Counseling of drivers and department meetings
- Updating vehicle schedule for insurance purposes
- Taking afterhours calls from drivers and customers
3
Skills For Dispatcher for Patient Transportation Resume
- Scheduling drivers in accordance with their contract, and the schedule dispatch times, to ensure all loads are dispatched within the stores delivery time
- Putting Load Packets together (invoices and mail)
- Printing loads off of the Mainframe system
- Endure intermittent climbing, bending, stooping, twisting, reaching, pushing and pulling
- Position requires sitting for prolonged periods of time, heavy phone use; standing, bending, kneeling and operating a keyboard
4
Skills For Transportation Operations Dispatcher rd Shift Am-am Resume
- Assist in developing, typing and maintaining routes on PC, communicating route changes to all appropriate parties
- Coordinates daily route planning, staffing & load balancing activities
- Ensure all company vehicles are in safe operating condition by scheduling regular maintenance and performing weekly checks
- Attention to detail while communicating aircraft changes and catering problems to Ramp lead/Control agent
- Work rotating shifts including weekends, holidays, and overtime
5
Skills For Transportation Dispatcher Resume
- Conducts daily yard management inventory to conform with establish operating procedures and reporting
- Continued Carrier sourcing and development following all company compliance
- Knowledge of Catering operation and United Airline's aircraft routing system
- Review the routing and scheduling plan for the shift to ensure all runs are covered
- Verify and log vehicle assignments daily to ensure proper billing. Generate reports to the Accounting department periodically or when requested
- Occasionally work evening hours and maybe weekends
- Develop and maintain co-operative working relationships with co-workers and customers
6
Skills For Domestic Transportation Dispatcher Resume
- Thorough understanding of Federal D.O.T. regulations and their application
- Communicates freight billing to Bob Evans Transportation’s office support team
- Coordinates solutions with drivers, shippers, and brokers when problems arise such as missing loads, missed pickups, missed deliveries, etc
- Heavy interaction with stores, vendors and warehouse/manufacturing sites
- Assist in monitoring department and individual employee performance
7
Skills For Dispatcher Transportation Facility Resume
- Maintain accurate records for all trucks and contractors including service agreements, maintenance and insurance documentation
- Maintains tracking of all vehicles
- Set up delivers for all miscellaneous loads that develop during the day
- Which consist of scheduling drivers at their allotted times in accordance to the contract
- Dispatch driver’s in a timely fashion to make sure the deliveries are on time including
- Track billing for shuttle service
- Responsible for scheduling
8
Skills For Dispatcher for Patient Transportation Resume
- Responsible for updating CAMS
- Notify customer stores or enter in SalesForce if there is a delay concerning on-time dock-outs or late deliveries
- Follow procedures for calling in drivers for uncovered loads
- Notify warehouse receiving when drivers arrive with back-hauls
- Perform double checks to ensure everything is correct
- Communicate and direct customer service on issues and information that need to be communicated to customers, such as freight delivery delays and billing issues
- Ensure that all customer needs and freight requirements are met through instructions and trip planning of the drivers
- Prepare daily & weekly working schedules for all drivers. Coordinate days off, request days off, sick days, call-offs, etc
- Maintain an accurate record of their assigned driving activities
9
Skills For Transportation Operations Dispatcher rd Shift Am-am Resume
- Monitor automated dispatching of trips and trip status to ensure on-time pickups
- Maintain strict confidentiality regarding guests and their activities
- Able to work in a
- Knowledge of FIDS screen, airline computer terminal, Inflight system, and dispatch radio
- Be on feet for the majority of the day
10
Skills For Transportation Dispatcher Resume
- Interpret and give both verbal and written instructions
- Works with the Bob Evans Sales Customer Service department planning ‘less than truckload’ (LTL) and ‘full truckload’ (FTL) shipments to BEF Foods and Bob Evans Transportation customers
- Optimizes shipment plans by taking into account appointment schedules, driver hours of service, freight mix, equipment constraints, etc
- Leverages multiple systems to input and interpret front haul and backhaul shipment attributes
- Negotiates freight rates and service requirements with brokers on virtually all appointments for pickup/delivery
List of Typical Responsibilities For a Transportation Dispatcher Resume
1
Responsibilities For Domestic Transportation Dispatcher Resume
- Conduct continuous analysis of transportation logistics to possible opportunities to improve efficiency and reduce costs
- Informs supervisor of any problems that occur with the vehicles or their passengers
- Maintains vehicle history reports for fleet
- Communicate and disseminate information regarding aircraft changes, swaps, ETA’s, maintenance, and other catering issues to internal operations departments (tower)
- Track activities of aircraft and share information to employee by radio communication
- Read and interpret paperwork and documents required to complete daily tasks
- Support the Lennox Distribution Team Leaders in resolving issues such as late arriving pickups, delays at the gate with loading, changes in carriers or equipment, late deliveries discrepancies in documentation and freight. Provides regular written and verbal reports to local Lennox branch management concerning customer specific issues
- Coordinates the transportation department operations by coordinating daily trips, assigning drivers for pickup, completing all relevant paperwork to ensure the smooth transition of vehicle pickup and delivery
- Assists with staffing which includes, training, health and safety, etc
2
Responsibilities For Dispatcher Transportation Facility Resume
- Handle multiple tasks in a fast-moving environment
- Provides front office assistance on auction days
- High proficiency in Microsoft Office environment (Word, Excel, Access, Outlook)
- Dispatch drivers for extra or missed pick-ups
- Reviews driver’s paperwork (VCR and log book) and files paperwork
3
Responsibilities For Dispatcher for Patient Transportation Resume
- Debrief drivers in accordance with written SOP's
- Ensures that routes are balanced and accepted in BSA on a daily basis
- Assists Trans Supervisor/Manager as needed/directed
- Download PDTs from previous night
- Check STARS Customer Site Status Report daily
4
Responsibilities For Transportation Operations Dispatcher rd Shift Am-am Resume
- PDT maintenance and repair Team Member Development
- Monitors Company policies and procedures, communicate to staff, as necessary
- Cover any uncovered runs
- Review Drivers paperwork and ensure that it is correct and complete
- Communicate any issues to the Transportation Management group
- Communicate payroll issues on drivers related to sick, vacation or other payroll issues
- Plan and direct highway and/or local drivers on daily freight pick-up and deliveries
5
Responsibilities For Transportation Dispatcher Resume
- Pre-plan driver’s trip itineraries and communicate those with all drivers
- Track equipment, freight and drivers through use of satellite and/or two way radio
- Collect, sort and distribute all driver trip envelopes
- Ensure that all driver trip envelops are complete and accurate
- Assign and schedule work to drivers to efficiently fulfill daily reservations/runs
6
Responsibilities For Domestic Transportation Dispatcher Resume
- Track and code the status of trips to ensure timely and accurate trip completion
- Assist drivers with directions, traffic conditions or any pertinent information
- Monitor reservations and relay information pleasantly to drivers and customers
- Monitor computer and track vehicles GPS maps
- Answer multiple phone lines, take and input reservations, dispatch drivers, track transports, maintain driver rotations, track airline flights, clear transports, and have effective radio communication
- Assist Transportation Manager to keep track maintenance issues & schedules for all company --owned/leased vehicles
- Investigate any accidents while on shift; take corrective or disciplinary action immediately if required. Assure driver is sent for regulatory tests required
7
Responsibilities For Dispatcher Transportation Facility Resume
- Communicate late loads, load problems, etc., to Stores, Wawa Direct, Help Desk, and/or all impacted departments
- Assign, verify, and log all driver breaks in accordance with CA State labor law and FMCSA requirements
- Answer dispatch phone for transportation department related questions and service inquiries
- Log vehicle mileage, fuel use, and passenger counts on a daily basis
- Help produce next day’s assignment sheet with supervisor team
- Thorough knowledge of State and Federal Laws and Regulations related to Transportation
8
Responsibilities For Dispatcher for Patient Transportation Resume
- Schedules the pickup and delivery appointments for BEF customer shipments
- Schedules the pickup and delivery of backhauls with brokers, shippers, and receivers
- Communicates pickup and delivery schedules with drivers
- Initiates the Over, Short, and Damaged (OS&D) claim process for delivery discrepancies
- Cross-train into other areas such as driver logs, trip reports, fuel tax reports, and state travel registrations
- Familiar with delivery routes and DOT rules and regulations
9
Responsibilities For Transportation Operations Dispatcher rd Shift Am-am Resume
- Knowledge of Microsoft Word; Microsoft Excel; Microsoft Internet Explorer; Transportation Management Software
- Previous related transportation dispatch position
- Light computer work
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