Doorman Resume Sample
Mollie Wolf
2209 Greenholt Union,
San Francisco,
CA
+1 (555) 600 8946
Work Experience
Doorman
10/2015
-
PRESENT
Dallas, TX
- Ensure all guests are Welcomed to the Lapita Autograph in a courteous and professional manner
- To assist all arriving guests by car, taxi or limo by opening the car door and helping to unload their luggage
- Demonstrate Aggressive hospitality at all times
- Maintain clear roadway directly in front of the hotel by politely encouraging guests to park their cars after bags are loaded
- Never to leave entrance unattended by assuring coverage at all times
- Have knowledge of basic PMS skills eg. guest name and room number enquiry
- Know the arrival guest’s name and preferences picked up from Airport by hotel car
Seasonal Doorman / Parking Attendant
01/2013
-
06/2015
Boston, MA
- Maintain a straight and alert position in the hotel Entrance; do not form groups when not busy
- Keep front porch area and front doors and windows clean and tidy
- Ensure flags are clean at all times
- Be diplomatic and respect the privacy of our Guests
- Constant need (66% to 100% of time) to complete forms and other documents, read cautionary labels, and respond to written instructions from staff and homeowners
- Frequent need (33% to 66% of time) to see things clearly beyond arm's reach (observe problems throughout property) and at close distance (e.g. computer and access control monitors)
- Actively welcome and greet guests, open doors
- Act as the Ambassador of the hotel
- Be fully aware of what functions are going on in the hotel
Concierge / Doorman
12/2005
-
10/2012
Phoenix, AZ
- Assist guests with hailing taxis or arranging transportation services
- Ensure that there is always a member of the door team by the main entrance to open the door and assist guests
- Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
- Welcome guests and opens doors for arriving and departing guests. Assist with taxis and information when required. Ensure hotel main entrance in order
- Ensure a high quality of service is provided to all external and internal customers of your department
- Provides guests with prompt service, professional attention, personal recognition and In the Know Experience
- Ensure guests are greeted upon arrival and make time to interact effectively with guests
- Ensures that the driveway is free from traffic obstruction at all times
- Guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
Education
Westfield State University
2000 - 2005
Mba's Degree in Communication
Professional Skills
- Excellent communication skills and good command of English language (speaking, reading and writing)
- Experience using Opera PMS and basic skills in Microsoft Word/Excel are essential
- Excellent time management skills.
- Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required
- Demonstrable skills in hospitality and providing exceptional customer service
- Utilize outstanding interpersonal and communication skills
- Technical Skills: Provide legible communication and directions; compute basic arithmetic
How to write Doorman Resume
Doorman role is responsible for basic, opera, english, organization, interpersonal, events, insurance, security, training, retail.
To write great resume for doorman job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Doorman Resume
The section contact information is important in your doorman resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Doorman Resume
The section work experience is an essential part of your doorman resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous doorman responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular doorman position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Doorman resume experience can include:
- Maintain clear driveway directly in front of the hotel by politely encouraging guests to clear the traffic once they have been welcomed or gracious goodbye
- Understands the importance of their own role in creating the guest experience
- Ensure that all equipment within the department is properly maintained and in good working order at all times
- Excellent customer relations and problem solving
- Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, Priority Club Members, Ambassadors, groups and crew movements
- Provide general information to customers and guests in a good and helpful manner
Education on a Doorman Resume
Make sure to make education a priority on your doorman resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your doorman experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Doorman Resume
When listing skills on your doorman resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical doorman skills:
- Experience: Experience in the hospitality industry in a similar position
- Have knowledge of basic Opera PMS skills example. guest name and room number enquiry
- Looks for opportunities to develop own skills
- Establish, promote and maintain good public relation while meeting or exceeding guest expectations
- To maintain good working relationships with all colleagues
- If applicable – At least 1 year experience in a 5 star hotel property working as a Doorman, Bellmen or similar role
List of Typical Experience For a Doorman Resume
1
Experience For Attendant, Doorman / Parking Resume
- Anticipate guest's needs through observation and offer prompt, efficient service either personally or through effective communication with other associates
- The ability to lead by example, have a positive approach to the workplace, demonstrate initiative and possess advanced communication
- Provide all guests with a warm, friendly and professional welcome, greeting and farewell
- Ensure all guests are Welcomed to the JW Marriott Marquis Dubai as per Marriott International Brand standards verbiage
- Identify and confirm with the Guest total number of pieces unloaded from the car and issue luggage tag
2
Experience For Seasonal Doorman / Parking Attendant Resume
- Report any accidents immediately to the immediate leaders
- Ensures that resident and guest concerns are resolved in a professional and timely manner. Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction
- Follows safety procedures and maintains a safe and working environment within the immediate working area
- Assists with training of valet service/ runner staff, as needed
- Provides back-up concierge services when requested
3
Experience For Doorman Supervisor Resume
- Accountability for own performance and work to the required standards
- Responds quickly to requests for help
- Provide courteous and professional services to both guests and customers of the Hotel
- Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
- Ensure guests are greeted appropriately upon arrival in a warm manner
- Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request
- Forward all guest complaints or problems to the manager on duty
- Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times
- Report any accident, maintenance issue, safety or security concern immediately Understands the building emergency procedures and their role in an emergency situation
4
Experience For Concierge / Doorman Resume
- Establish expert knowledge on community attractions and local amenities
- Provide recommendations to residents
- Maintain a consistent presence on the hotel driveway
- To be of service to guests and patrons in all areas especially transport, local attractions and general information
- Manage the efficient operation of the hotel driveway and the security and safety of guest vehicles
- Monitor and guide Service Express attendants to ensure the efficient completion of their tasks,
- 1) Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates
5
Experience For Retail Guest Services Doorman Resume
- 2) Align working practices and conduct with The St. Regis Kuala Lumpur’s Vision; consistently strive to meet and exceed the expectations of both internal and external guests
- 7) Have a good knowledge of all cars; old to new, sports to deluxe; i.e.: how to start, turn on lights, hand brakes, remove keys, lock, etc
- 4 Parking of guests and visitors vehicles in the designated hotel parking area
- 12) Ensure prompt delivery of messages, packages and mail, as well as clearing messages and mail twice daily
- Provides accurate and timely documentation of incidents reports, activity logs and status including claim checks, vehicle
- 3) Greet and welcome guests to the residences/hotel in a friendly, courteous manner. Assist guests to alight from vehicles
6
Experience For Doorman Resume
- 4) Ensure the driveway is clear of vehicles, and is kept clean and tidy. Unattended cars are not to be left in the driveway
- 5) Provide assistance with baggage until arrival of back-up
- 8) Provide information to guests and patrons and follow through any requested arrangements. Have a thorough knowledge of all hotel outlets and concessions, local facilities, transportation services, Hotel retail shops and hotel functions
- 9) Coordinate and be aware of general arrival and departure patterns for current day, in particular V.I.P and group movements
- 10) Knowledge of hotel facilities, services and local area and attractions
- 11) Thorough knowledge of residences/hotel emergency and security procedures
- Greet and open the doors (when applicable) for residents, tenants and guests
- Announce all visitors to the clients and tenants. Keep all visitors at the front desk until. permission is received from the unit resident/tenant. Exhibit a positive and professional attitude. Be kind and helpful to everyone
- Reports to work within the requested time, prior to the commencement of duty, well groomed and dressed to the uniform standard
7
Experience For Attendant, Doorman / Parking Resume
- Demonstrates pride in the workplace with a high level commitment
- Able to work in an environment that is not necessarily protected from weather and temperature changes with exposure to
- Opens the main door of the hotel and ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction
- Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage
- 3 Assure that every luggage is covered with a baggage claim tag
- 5 Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
- 6 Report any unusual occurrences or requests to the Concierge desk
- 7 Be aware of the hotel accident Prevention Policies
8
Experience For Seasonal Doorman / Parking Attendant Resume
- 8 Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area
- 9 Check Hotel situation, occupancy, functions, groups, VIPs
- 10 Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
- Treats all guests and colleagues in a polite and courteous manner at all times. Gives full cooperation to all guests, and assists in a prompt, caring and helpful manner
- Recognize the long-term guest by name and provide them a great arrival experience
- Previous Front Office operation experience as Door Man for 1 year
- Welcoming arriving guests and opening the doors for them
- Willing to work on shift basis, including weekends and public holidays
9
Experience For Doorman Supervisor Resume
- Booking of taxis and tours, as well as valet service
- Having detailed and up to date knowledge about the hotel services and functions at all times
- Handling of guest complaints
- Give guests a fond farewell and assisting with luggage for both arriving and leaving guests, including the storage of the luggage
- Assist with the loading and unloading of luggage from the car
- Welcome Guests on arrival and/by opening doors and assisting with their luggage
- Attends all training sessions as required
- Is fully aware of the national history of Dubai, places of interest, shopping areas, etc
10
Experience For Concierge / Doorman Resume
- Maintains professional confidentiality and never disclose any secrets pertaining to the Company
- Mostly outdoor duty and fit to work 3 shifts (morning, afternoon, night)
- Highly customer focused, Outgoing, friendly, warm personality
- Ready to work on 3 different shifts (morning, afternoon, night)
- Oversee delivery and safe keeping of luggage, keep and maintain the luggage room in order
- Maintain a clean, healthy, and safe working area
- Oversee delivery and safe keeping of luggage, keep the luggage room in order
- Recognise returning guests
List of Typical Skills For a Doorman Resume
1
Skills For Attendant, Doorman / Parking Resume
- Previous and/or customer service experience preferably in the hotel, leisure or retail sector
- Previous experience in similar position in Luxury Hotel
- Relevant experience in 5 stars hotel not less than 1 year
- A team player who possesses to work in a fast-paced environment, handle multiple priorities
- Previous experience as Doorperson or Concierge in busy hotels
- Previous experience in as Doorperson or Concierge in busy hotels
- Previous Front Office operation experience
2
Skills For Seasonal Doorman / Parking Attendant Resume
- One year customer service and/or administrative experience in a professional environment
- Similar experience, Traffic Management, Security personal, local knowledge
- Previous experience as a Doorman beneficial, but not required
- Demonstrate the ability to seek
- Ensure that an effective handover is made between duty shifts
3
Skills For Doorman Supervisor Resume
- Helping with receiving packages or guiding delivery services to the store
- Assisting customers with obtaining taxi, car service or other modes of transportation
- Securing doorways to ensure the safety of customers and employees while upholding Company policies and procedures
- Serving as an interface of the store and the general public
- Assisting customers as they enter and leave store location
- Direct and supervise Parking Attendant in transporting vehicles between hotel entrance and parking facility
- To open car doors for arriving and departing guests while greeting them warmly
- Poised polished professional, enjoy meeting and interacting with customers
- Assist guest with luggage, when arriving or departing from the hotel
4
Skills For Concierge / Doorman Resume
- Assist guest with loading/offloading form the vehicle
- Answer department telephone using correct greeting and telephone etiquette
- To assist with the loading and unloading of luggage to and from guest vehicles
- Maintains flow of Taxi’s at all times and not allowing any loitering of taxis at all times
- Assist guests and patrons by opening and closing car doors
- Assist with the loading and unloading of luggage, pacakges, bags and other items to and from guest vehicles as well as group arrival and departure process
5
Skills For Retail Guest Services Doorman Resume
- Open car doors for arriving and departing guests and escort them to the lobby
- Monitor guests entering and exiting the hotel at all times and to report any suspicious or inappropriate behavior
- Resolve and/or follow up on resident needs to include assisting residents with directions and securing transportation, etc
- Show courtesy and open main hotel doors for entering and exiting patrons
- Greet hotel guests according to the Marriott International Standards
- Treat guest’s cars with respect, and always be cautious while driving, if needed
- Respect the driving rules within the property at all times
- Current, clean driving license in the UK/EU
6
Skills For Doorman Resume
- Monitor and direct traffic activity of taxis, limousines, and hotel/restaurant guests' vehicles, ensuring a smooth and efficient flow
- Has a full UK Driving License
- Fills in all details pertaining to the information of the luggage tag, Guest name, Date, time, number of pieces and associate name
- Identifies opportunities to improve profitability of own area through cross selling
- Responsible for greeting guests at main entrance
- Responsible for the welcoming of guests, in a professional, friendly and genuine manner
- Work outdoors across all seasons (including inclement weather)
- Log, audit, and assist with delivering packages daily as needed
7
Skills For Attendant, Doorman / Parking Resume
- Greet all hotel guests on arrival with a sincere and welcoming demeanour
- Maintain the immaculate appearance and cleanliness of the driveway and surrounding areas
- Be pro-actively involved in the hotel's operation keeping up-to-date with any events within the hotel
- Be observant of working environment and report to hotel management any undesirable or suspicious activity
- A passion for customer service and knowledge of Melbourne CBD and surrounding areas
- Lift, push and pull at least 75 pounds
- High-energy and a can-do attitude positive attitude
- To load and unload luggage from vehicles
8
Skills For Seasonal Doorman / Parking Attendant Resume
- Open transport doors and greet guests
- Protect guests at either entrance from inclement weather
- Obtain taxis for guests or liaise with drivers
- Conduct customers to the Garage
- To ensure Security of guest luggage left in your care and to safely store it and give guest a receipt
- To read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety
- Complete brand required training on Marriott Development Center and to attend trainings and meeting as and when required
- Flexible to Work 12am – 8am
- Ideally with a relevant diploma or equivalent qualification in Hospitality or Tourism management
9
Skills For Doorman Supervisor Resume
- Assist our customers as the enter and exit our store with their packages
- Assist our customers with transportation, taxis etc
- Well versed in all in-store services and events
- Communicate 'guests' requests and concerns to the stores' executive
- Be knowledgeable of all traffic regulations and abide by them at all times
- Maintain an alert position in the Entrance; do not form groups when not busy
- Make sure to arrange traffic flow at the entrance of the hotel
- Have knowledge of all Bell stand SOP’s and LSOP’s
- Be familiar with different makes of car and their operation
10
Skills For Concierge / Doorman Resume
- Height not less than 185 cm and presentable appearance are required
- Hours of operation for each outlet
- Provide legible claim tickets to guests for their luggage
- Open hotel doors for guests/visitors
- Transport guest luggage from the hotel entrance area to the designated Bell area
- Provide guests with directions to Front Desk check-in area
List of Typical Responsibilities For a Doorman Resume
1
Responsibilities For Attendant, Doorman / Parking Resume
- Follow all safety policies, Conversant with emergency evacuation and fire procedures
- The ability to provide basic information about the neighborhood, store services and other guest inquiries
- Know and acknowledge residents by name
- Stand at entrance door and greet customers, residents, and guests
- Maintain a cordial and respectful relationship with the residents, visitors, contractors, vendors and fellow employees
2
Responsibilities For Seasonal Doorman / Parking Attendant Resume
- Anticipates guest’s needs wherever possible and react to these to enhance guest satisfaction
- Promotes a helpful and professional image to the internal and external customer
- Uses guest names whenever appropriate
- Has a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and function rooms. Is well informed about special functions and events held in the hotel on a daily basis
- Is aware of the hotel management, their office location, role and availability
3
Responsibilities For Doorman Supervisor Resume
- Complies with the hotel’s legal requirements for fire, bomb threats and Health & Safety and is fully aware of all emergency procedures
- Keeps your work areas clean and tidy at all times
- Ensures that the “Welcome Charter” and “Product Standards” are followed as trained
- Basic knowledge of hotel services and facilities
- Be informative on VIP in house & VIP arrivals of the day
4
Responsibilities For Concierge / Doorman Resume
- Basic knowledge of hotel, its services and facilities
- Multiple language ability, an advantage
- Team worker with a great attitude to work under pressure
- Stay current and up to date on all hotel services as well as VIP requirements and special events
- Stay current and up to date with all hotel services as well as daily special events
- Takes charge of the guest's vehicle on arrival
- Ensures the smooth transfer of guest's luggage on arrival and departure, from the hotel entrance to the room, with or without time in the storeroom
5
Responsibilities For Retail Guest Services Doorman Resume
- Handles ad hoc requests for taxis
- Drives guests as requested by Reception services
- Fluent in Maltese, English and preferably in other European languages
- Supports required changes
- Move cars when required
- Works closely with Concierge team and valet team to ensure traffic flow and reports any concerns to superiors
- Wear a complete uniform
- Properly groomed, on time and ready to work when scheduled
- Full driver's license
Related to Doorman Resume Samples
Banquet Houseman Resume Sample
Work Experience
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative
• Responsible - Ability to be held accountable or answerable for one’s conduct
• Set tables and chairs to meet function specifications
&n...
Professional Skills
• Similar work experience in a customer serv...
• Operates equipment such as vacuum
• Previous experience in food service, basic...
Houseman Resume Sample
Work Experience
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Consistently maintain a friendly positive attitude that ensures positive guest experience
• Report to work as scheduled, in proper uniform, and in accordance with co...
Professional Skills
• Technical Skills: Knowledge of proper clea...
• Good cleaning skills, attention to detail
• Exceptional communication skills and comma...
Patient Registration Representative Resume Sample
Work Experience
• Up-Front Collections Emergency Department Registration Outpatient Registration
• OP Surgery & Special Procedures Registration Express Check-In Desk Insurance Verification
• OP Surgery & Special Procedures Registration Express Check-In Desk Insurance Verificationneeded...
Professional Skills
• Excellent communication skills, and abilit...
• Prior experience in an office setting, cus...
• Prior experience in an office setting, cus...
Enterprise Data Office Resume Sample
Work Experience
• Experience in a large Data Warehouse environment
• Lead existing and emerging technology and development efforts, ensuring that technologies and processes are aligned with the goals of the BB&T business strategy
• Demonstrate comprehensive experience and skill in data war...
Professional Skills
• Build Strong Partnerships - Demonstrate in...
• Deliver Outcomes - Demonstrate a bias for ...
• Operate as a Team Player - Work together t...
Director, Office Resume Sample
Work Experience
• Develops and manage the overall facilities plan for the Company to ensure efficient and cost effective usage of office space and facilities to cope with the short term & long term business requirements and strategies
• Leads the Office Administration team to ensure renovation projects are well ...
Professional Skills
• Provides advice and direction to Treasury ...
• Provides full-spectrum CI expertise and le...
• Provides senior-level guidance and recomme...
Room Supervisor Resume Sample
Work Experience
• Understanding some banking. Being able to count money fast and stay in balance
• Manage and schedule daily floor operations
• Provide tool repair completion dates to internal customers
• Order all disposable tooling required in the daily operation of th...
Professional Skills
• Computer operations experience and demonst...
• Extensive plant level experience with sign...
• Demonstrated good internal customer servic...