Patient Registration Representative Resume Sample
Vincent Hegmann
222 Sporer Meadows,
Houston,
TX
+1 (555) 122 8316
Work Experience
Lead Patient Registration Representative
03/2018
-
PRESENT
Phoenix, AZ
- Up-Front Collections Emergency Department Registration Outpatient Registration
- OP Surgery & Special Procedures Registration Express Check-In Desk Insurance Verification
- OP Surgery & Special Procedures Registration Express Check-In Desk Insurance Verificationneeded
- Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete
- Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and Observation Notice, and other requirements, as applicable and documenting completion within the hospital’s information system for regulatory compliance and audit purposes
- Ensures all required documents are scanned into the appropriate system(s)
- Identifies all appropriate printed material hand-outs for the patient and provides them to the patient/guarantor (Patient Rights and Responsibilities, HIPAA Privacy Act notification, Advance Directive, etc.)
- Follows “downtime” procedures by manually entering patient information; identifying patient’s MRN in the MPI database, assigning a financial number; and, accurately entering all information when the ADT system is live
Patient Registration Representative
07/2011
-
10/2017
Boston, MA
- Follows EMTALA-compliant registration steps for both Emergency Department and Labor and Delivery areas
- Assesses self-pay patients for presumptive eligibility and when appropriate, initiates the process
- In the Emergency Department follows protocol for special cases, including but not limited to 5150, Sexual Assault Response Team (SART), Domestic Violence patients, Child Protective Services, incarcerated patients, Worker Compensation patients, auto accidents, animal bite reporting, etc as required
- Monitors and addresses tasks associated with the Mede/Analytics PAI tool
- One (1) year experience, which includes experience making financial responsibility determinations or filing medical claims for reimbursement
- Applicable education and/or training can be used to balance a lack of experience
- Identifies all forms requiring patient / guarantor signature and obtains signatures
Patient Access Representative For ED Registration a
01/2005
-
06/2011
Boston, MA
- Ensures all required documents are scanned into the appropriate system (s)
- Identifies all appropriate printed material hand-outs for the patient and provides them to the patient / guarantor (Patient Rights and Responsibilities, HIPAA Privacy Act notification, Advance Directive, etc.)
- Follows EMTALA - compliant registration steps for both Emergency Department and Labor and Delivery areas
- Assesses self - pay patients for presumptive eligibility and when appropriate, initiates the process
- Monitors and addresses tasks associated with the Mede / Analytics PAI tool
- Maintains up - to - date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units
- Identifies all appropriate printed material hand - outs for the patient and provides them to the patient / guarantor (Patient Rights and Responsibilities, HIPAA Privacy Act notification, Advance Directive, etc.)
- Provides team members with tools and training needed to assist in meeting accuracy standard goals, minimize department registration errors, rejections, and avoidable denials. Trains and assists new hires in successfully meeting 90-day productivity standards
Education
Troy University - Colorado Springs/Ft. Carson
2001 - 2005
School's Degree in Healthcare
Professional Skills
- Excellent communication skills, and ability to interact well with the public and other hospital departments
- Prior experience in an office setting, customer service setting or phone support role
- Prior experience in an office setting, customer service setting, or phone support role
- Registration experience within a physician office and / or hospital, or some college experience
- Registration experience within a physician office and / or hospital or some college experience
- Previous experience updating patient accounts with registration, insurance, demographic, scheduling, and billing data
- Two years of professional experience in a medical setting with inpatient or outpatient admitting
How to write Patient Registration Representative Resume
Patient Registration Representative role is responsible for basic, mathematics, intermediate, advanced, computer, customer, government, financial, insurance, payment.
To write great resume for patient registration representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Patient Registration Representative Resume
The section contact information is important in your patient registration representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Patient Registration Representative Resume
The section work experience is an essential part of your patient registration representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous patient registration representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular patient registration representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Patient Registration Representative resume experience can include:
- Experience utilizing a computer and Microsoft Office including Word, Excel and Outlook to create, copy, edit, send, and save documents
- Previous experience working with Microsoft Office products (Word, Excel, Outlook)
- Previous experience in Meditech and Medent, answering phones, along with medical terminology
- Possess 1+ years’ experience healthcare patient registration, scheduling, pre-registration, insurance verification, demographic data entry
- Previous experience verifying patient insurance benefit coverage via phone and online insurance payer portals
- Maintains professionalism and ensures that customer service is the number one priority. Protects patient rights and confidentiality
Education on a Patient Registration Representative Resume
Make sure to make education a priority on your patient registration representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your patient registration representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Patient Registration Representative Resume
When listing skills on your patient registration representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical patient registration representative skills:
- Professional experience in a medical setting with inpatient or outpatient admitting
- Two years of professional experience in a medical setting with inpatient or outpatient admitting or a customer service call center
- Adjust rapidly to changing work flow, patient volume, and duty changing priorities and frequent interruptions
- Previous experience in Patient Registration, Financial Counseling, or Insurance
- Previous experience working with Microsoft Office products ( Word, Excel, Outlook )
- Previous experience working with Microsoft Office products (Microsoft Word, Microsoft Excel and Microsoft Outlook)
List of Typical Experience For a Patient Registration Representative Resume
1
Experience For Lead Patient Registration Representative Resume
- Strong telephone skills, knowledge of EMR- especially with Medent and or Meditech
- · Demonstrate teamwork, initiative and willingness to learn
- · Demonstrates customer service values
- Insurance knowledge especially for prior auth's and referral process
- Healthquest experience required
- PREVIOUS REGISTRATION EXPERIENCE REQUIRED
- Registration experience for primary care in a fast paced three provider office
- Cashiering/ money handling
2
Experience For Patient Registration Representative All Shifts Resume
- Actively participates in creating and implementing improvements to achieve patient satisfaction, efficiency outcomes, and to optimize revenue cycle
- Responsible for verifying patient insurance benefit coverage via phone and online insurance payer portals
- Performs all aspects of registration including: Performs new patient registration and/or updates current registration andinsurance information
- Utilize department procedures in identifying patients upon admission or registration
- Utilizes computer systems to enter, access or verify patient data in real-time ensuring accuracy and completeness of information
- Carefully reviews all information entered in ADT on pre - registered accounts
- Verifies all information with patient at time of registration; corrects any errors identified
- Experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor,and/or other renvue cycle related roles
3
Experience For Patient Access Representative For ED Registration a Resume
- Maintains up to date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units
- Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable
- Carefully reviews all information entered in ADT on pre-registered accounts
- In the Emergency Department follows protocol for special cases, including but not limited to 5150, Sexual Assault Response Team (SART), Domestic Violence patients, Child Protective Services, incarcerated patients, Worker Compensation patients, auto accidents, animal bite reporting, etc
- Meet CMS billing requirements for the completion of the MSP, issue of the Important Message from Medicare and the Observation Notice as well as other requirements if applicable and documenting completion within the hospital’s information system for regulatory compliance and audit purposes
4
Experience For Patient Access Representative ED Registration Resume
- Follows “downtime” procedures by manually entering patient information; identifying patient’s MRN in the MPI database, assigning a financial number; and accurately entering all information when the ADT system is live
- In the Emergency Department follows protocol for special cases, including but not limited to 5150, Sexual Assault Response Team (SART), Domestic Violence patients, Child Protective Services, incarcerated patients, Worker Compensation patients, auto accidents, animal bite reporting, etc. as required
- Completes the Registration and Pre-Registration process for patients
- Schedules appointments for services within residential and outpatient settings
- Understanding of government commercial/managed care payers' requirements regarding verification of eligibility, benefits, and potential patient liabilities; working knowledge of hospital scheduling systems, and admissions/registration processes
- Collection of thorough and accurate patient/insurance information with timely data entry into ADT system
- Proficient in the use of Microsoft Word and the Internet for on-line eligibility inquiry, and data entry
5
Experience For Registration Representative Ed-patient Access Resume
- Maintains effective interpersonal and communication skills, both verbal and written. Ability to understand and carry out instructions furnished in written, oral, or diagram form
- Broad knowledge of insurance requirements and regulations
- Experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles required
- College courses in Business Administration or Public Relations
- Enter in patient information accurately within the database
- Enter in doctor's orders (Any request in regards to a service for a member)
6
Experience For Patient Registration & Scheduling Representative Resume
- Responsible for the registration of patients, scheduling of patient appointments, verification of insurance, entering of demographic data, collection of copayments, etc
- Previous in person and/or phone patient customer service in a fast paced environment
- Assigns beds to patients under the direction of Patient Placement Coordinator and/or unit based competencies to ensure patient safety. In the absence of the Patient Placement Coordinator, collaborates with Manager, House Nursing with regards to admissions
- Participates in special projects or data collection as needed
- Updates bed board, if applicable, throughout the day with orders generated through eCare; confirmed discharges, pending discharges, physician service changes, etc
- Uses and updates the electronic bed board for viewing, updating, opening, closing available beds and assigning patients to beds, if applicable
- Performs bedside registration in accordance with business unit protocols.Validates and confirms eligibility of insurance using online tools and/or contract summary/registration manual. Utilizes insurance verification department as needed
- Discusses insurance eligibility issues and/or requirements to patient and/or family member to ensure appropriate coverage is available
- Responds to inquiries from patients, physicians, employees and other callers/customers regarding referrals, appointments and services within HFHS. Accesses electronic medical record as needed for resolution
7
Experience For Lead Registration Representative Patient Access Altamonte Springs Resume
- Collects and scans all patients’ data and documentation into the system
- Corrects Patient Class and/or Accommodation code, when appropriate, in an effort to ensure proper billing of services. Assists with bed placement or Event Management corrections as needed
- Assists department leads or supervisors with the training of new employees
- Communicates HFHS compliments/complaints to supervisor/manager for recognition and/or resolution
- Reads email periodically throughout the day and reviews other written sources to keep up to date on all communication/changes within the Patient Registration Services departments
8
Experience For Patient Access Representative for ED Registration Resume
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and Joint Commission or other accreditation standards
- · Be open to new learning experiences
- · Be flexible and committed to the team concept
- · Accepts and respects diversity without judgment
- Performs new patient registration and/or updates current registration and insurance information
- Verifies financial eligibility for Medicaid and obtains information regarding third party liability, managed care group and primary care physician through Medicaid Management Information System (MMIS) and POS device. Ensures that all prior authorizations are obtained during the scheduling process
- Determines client eligibility for financial assistance by reviewing applications and related documentation, interviewing patients, and applying standard eligibility criteria to determine eligibility for financial assistance and related benefits
9
Experience For Outpatient Department Patient Registration Representative Resume
- Assists eligible clients in obtaining assistance by helping clients complete applications for benefits such as bill reduction, MassHealth and disability benefits; performs arithmetic computations to determine eligibility for programs, and assist patients in obtaining required documentation
- Compiles statistics of outpatient activity including self-pay visits
- Educates patients on financial eligibility to ensure they are aware of their options and can make informed decisions
- Updates and edits patient files with new and/or additional information
- Explains forms to patients and obtains signatures from patients on consent for treatment and Notice of Privacy Practices
- Cross-trains and maintains competence with other departmental positions. Functions as back-up person in the absence of a team member
10
Experience For Emergency Department Patient Registration Representative Resume
- Schedules appointments for patients in 28 Ambulatory Care Center Clinics. Ensures appointments are scheduled in a timely manner and all appropriate policies and procedures are followed. Ensures special scheduling arrangements are followed for designated groups and that appropriate correspondence is sent out timely
- Schedules appointments either directly with the patient or via phone into a computerized scheduling system
- Informs appropriate staff members regarding Medical Record updates
- Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
- Organizes and schedules patient services and appointments for referrals or follow - ups ensuring proper information is forwarded to practitioners
- Utilizes computer systems to enter, access or verify patient data in real - time ensuring accuracy and completeness of information
List of Typical Skills For a Patient Registration Representative Resume
1
Skills For Lead Patient Registration Representative Resume
- Previous experience working with Microsoft Office products (Microsoft Word, Microsoft Excel, and Microsoft Outlook)
- Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly
- Computer savvy with experience navigating between multiple systems simultaneously
- Previous Patient Registration, financial counseling or insurance experience
- Experience with EMR- and electronic scheduling system
- Medical/ hospital registration experience
- Any registration experience within a physician office and/or hospital
2
Skills For Patient Registration Representative All Shifts Resume
- Registration experience within a Physician's Office and/or Hospital
- Registration experience within a physician office and/or hospital
- Any registration experience within a physician office and / or hospital
- Registration experience within a physician office and / or hospital
- 6+ months of Medical Insurance experience - Explanation of benefits, coverage, payments, etc
- 6+ months of Healthcare industry experience - Hospital, doctor's office, insurance providers, etc
- One year of related business office experience
- Experience in medical office
3
Skills For Patient Access Representative For ED Registration a Resume
- Obtain Insurance Card copies or validate insurance information via electronic medical record, transfer information, or insurance eligibility tool
- Scheduling of patients in the appointment electronic system, processing of medical records, processing of patients for both check in and check out
- Copying and or faxing documents to ancillary areas or physician offices
- Billing and Data Entry knowledge
- Interviewing patients or other responsible party for registration
- Obtaining appropriate patient identification
- Working knowledge of insurance policies and procedures and patients care settings
- Provides financial counseling for all new and returning self-pay outpatients utilizing the hospital sliding fee scale
- Perform registration and basic insurance verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing
4
Skills For Patient Access Representative ED Registration Resume
- Prepare documents for imaging/scanning into electronic patient record
- Conducts level-of-care movement, including discharge, registration, and pre-registration of existing patients
- Interpret physician orders for appropriate testing or admission criteria
- Assemble and disassemble patient charts or departmental documents according to department policy
- Assist with all possible account resolutions pertaining to patient balances
5
Skills For Registration Representative Ed-patient Access Resume
- Insurance verification, obtaining authorizations
- Emergency Department staff is required to have current CPR certification within 90 days of starting position
- Clerical, typing min: 40 wpm
- For select outpatient services, transcribes incoming orders when received from community physicians
- Knowledge with computers and other office and medical equipment
- H.S. Diploma, GED, or equivalent
6
Skills For Patient Registration & Scheduling Representative Resume
- Previous experience working with Microsoft Office products including Word (ability to create, edit, and save documents), Excel (ability to create, edit, and save documents), and Outlook (ability to send and receive emails and appointments)
- Previous experience working with Microsoft Office products including Word (create, edit, save), Excel (create, edit, sort, filter), and Outlook (send, receive, set appointments)
- Six (6) months Recent clerical experience in Patient Registration and/or a medical office setting, including knowledge of insurance and authorization requirements or an equivalent combination of education in an accredited medical office training program
- Demonstrated knowledge of insurance and authorization requirements
- Spell accurately and type 35 wpm
- Verify financial and payer source information
7
Skills For Lead Registration Representative Patient Access Altamonte Springs Resume
- Display tact, discretion, and confidentiality, provide a caring environment for patients and their families, adjust rapidly to changing work flow, patient volume, and duty changing priorities and frequent interruptions
- Spell accurately, type 35wpm, knowledge of insurance and authorization requirements
- Verify financial and payer source information, demonstrate effective oral and written communication skills, Display tact, discretion, and confidentiality, provide a caring environment for patients and their families, adjust rapidly to changing work flow, patient volume, and duty changing priorities and frequent interruption
- Scheduling of patients, answering phones for extremely busy medical office, processing patients at check in and check out, making and following up on referrals
- Available to work 20 hours a week within operating hours of the site
- Work mid-shift, 2 PM - 12 AM, M - THU
- Work nightshift, 8 PM - 6 AM, M - THU
- Previous experience working with Microsoft Office products including Word (create, edit, save), Excel (create, edit, save), and Outlook (send, receive, set appointments)
- Previous experience/knowledge with EMR- especially Medent and or Meditech
8
Skills For Patient Access Representative for ED Registration Resume
- Working in customer service in a healthcare setting, working with insurance, registration, coding medical records and/or related office experience, or working directly with a patient population regarding insurance and finances
- Able to perform basic mathematics for payment calculation. Intermediate to advanced computer skills
- Able to perform basic mathematics for payment calculation Intermediate to advanced computer skills
- Experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
- Customer service related experience analyzing and solving customer problems and concerns including professional customer service experience face to face or via phone
- Desirable characteristics include two years of experience in a medically related environment
9
Skills For Outpatient Department Patient Registration Representative Resume
- Two or more years of college is required or the equivalent in relevant work experience
- Typing (40 words per minute) or data entry (50-60 keystrokes per minute) required
- Past work experience of at least 1 year within a healthcare provider and/or payer environment performing patient access and/or customer services activities are required
- Excellent communication skills verbal & written, interpersonal skills are necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend and take action to satisfy the customer's needs
- Accuracy, attentiveness to detail and time management skill required
- Meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff
- Perform a variety of tasks in a fast-paced environment with frequent interruptions
- Identify and update patient demographic information on ADT system as defined by departmental policy and procedures
10
Skills For Emergency Department Patient Registration Representative Resume
- Coordinate patient admission needs and beds assignment to facilitate timely patient placement
- Identify non-participating Insurances or Out of Networks plans; takes necessary steps to inform patients and physicians regarding options, including but not limited to canceling appointment
- Provide courteous and accurate patient and hospital information with way finding instructions for patients, families, visitors, and ancillary areas
- Answer inbound calls, collect insurance information, formulate an estimate, and communicate anticipated balance with patients
- Maintain inventory control of forms and paper supplies needed in area
List of Typical Responsibilities For a Patient Registration Representative Resume
1
Responsibilities For Lead Patient Registration Representative Resume
- Utilize computer systems to enter, access or verify patient data in real-time ensuring accuracy and completeness of information
- Responds to patient and caregivers inquiries related to routine and sensitive topics always in a compassionate and respectful manner
- Communicate directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
- Respond to patient and caregivers inquiries related to routine and sensitive topics always in a compassionate and respectful manner
- Generate, review and analyze patient data reports and follow-up on issues and inconsistencies as necessary
- Respond to patient and caregiver inquiries related to routine and sensitive topics always in a compassionate and respectful manner
- Communicates directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
2
Responsibilities For Patient Registration Representative All Shifts Resume
- Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
- Previous experience working with Microsoft Office products including Word (create, edit, save), Excel (create, edit, save, filter), and Outlook (send, receive, set appointments)
- MEDITECH AND MEDENT HELPFUL
- Answers multiple phone lines, takes calls from patients, family members, clinicians, other HBFF staff and external customers. Triage phone calls in a timely and professional manner
- Updates patient demographic and health insurance information
3
Responsibilities For Patient Access Representative For ED Registration a Resume
- Secures and verifies insurance benefit and deductible details and eligibility
- Obtains initial pre-authorization or pre-certification from insurance when applicable
- Converts data from Customer Relationship Manager System to the EHR with a focus on accuracy and quality
- Maintains bed/chair control functions and assists clinical staff with the discharge function as requested
- · Be self-directed
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