Patient Registration Resume Sample
Neil Aufderhar
6129 Johnson Rapid,
Houston,
TX
+1 (555) 498 6953
Work Experience
Assistant Director of Patient Registration
02/2017
-
PRESENT
Chicago, IL
- Demonstrates excellent customer service skills by providing a patient friendly and pleasant registration process to assure that patient and family needs are met in a timely manner
- Responsible for accurate registration of patient, communication of policies, financial responsibilities and Patient Rights and Responsibilities according to departmental operating procedures
- Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior
- Fosters interdisciplinary collaborative relationships within area of responsibility and the Ministry Organization/Region that promotes active participation
- Provides operational guidance and direction to assigned staff to ensure service integration, effective coordination of departmental work activities, and quality job performance
- Elicits feedback from interdisciplinary team, including the medical staff, and involves them in decision-making as appropriate; and
- Registration Outpatient Registration
- OP Surgery & Special Procedures
- Express Check-In Desk
Patient Registration
05/2013
-
10/2016
Chicago, IL
- Adapts to flexibility to scheduling decisions and changes to meet staffing needs
- Attends at least eight staff meetings and covers the department when scheduled
- Demonstrates basic operational skill for telephone, faxes, photocopies, printers, and information systems
- Demonstrates basic inventory knowledge to make sure department is adequately supplied
- Provides orientation and training to primary job functions to new peers and associates
- Provides any orientation and training feedback in a confidential manner
- Attends and self document participation in staff meetings
Patient Registration Assistant
09/2010
-
02/2013
Philadelphia, PA
- Up-Front Collections Emergency Department Registration Outpatient Registration
- OP Surgery & Special Procedures Registration Express Check-In Desk Insurance Verification
- Adheres to and demonstrates awareness of procedures
- Refers to policy manuals, operations, and reference material and assists peers in interpretation
- Maintains open attitude towards management for updating and corrections
- No unnecessary tardiness
- Consistently maintains a good attendance status
- Follows dress code policy and wears ID badge at all times when on duty
Education
Virginia International University
2004 - 2009
School's Degree in Business
Professional Skills
- Excellent customer service skills and computer skills required
- Experience and or knowledge of an office setting with strong skills in checking in/out patients
- Possesses strong customer service skills. Ability to listen effectively to maintain
- Experience in requesting and processing financial payments. Intermediate to advanced computer skills
- Excellent communication skills and customer service focus while dealing with patients and other customers
- Strong computer skills and working knowledge of Microsoft Office products
- Demonstrates appropriate knowledge and competence of designated skills identified for the position
How to write Patient Registration Resume
Patient Registration role is responsible for customer, basic, computer, advanced, registration, government, training, medical, healthcare, organization.
To write great resume for patient registration job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Patient Registration Resume
The section contact information is important in your patient registration resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Patient Registration Resume
The section work experience is an essential part of your patient registration resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous patient registration responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular patient registration position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Patient Registration resume experience can include:
- Demonstrates behavior that effectively promotes the Mercy Hospital's Mission and Values
- B. Work Experience: 5 years Beaumont Health Registration experience, or equal experience with another healthcare organization
- Excellent communication, computer, organization, and problem solving skills
- Acquires skills and knowledge regarding new policies and procedures within the designated time frames
- Uses problem solving skills to identify and correct problems before they escalate to larger issues
- Welcoming with patients, experienced in accepting and entering insurance/demographic information
Education on a Patient Registration Resume
Make sure to make education a priority on your patient registration resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your patient registration experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Patient Registration Resume
When listing skills on your patient registration resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical patient registration skills:
- Effective oral and written communication skills, supervisory techniques, human resource management /leadership skills
- Good listening skills, ability to connect quickly with customers
- Prior experience in registration, billing and/or financial counseling in health care setting
- Prior experience in an office setting, customer service setting or phone support role required
- Advanced computer literacy to include proficiency in the following skills
- Has critical thinking skills and takes the initiative to solve problems that arise without direct supervision
List of Typical Experience For a Patient Registration Resume
1
Experience For Patient Registration Rep Resume
- Previous registration experience with a collections focus and/or direct credit and collections experience
- When placing calls on hold, follow policy, returning to the caller at regular intervals, to ensure excellent communication
- Ne year of experience working in registration or billing is required to work PRN
- Experience displaying tact, discretion, and confidentiality
- Responsible for ensuring a positive patient experience throughout the financial clearance process
- Previous work experience in an ambulatory care surgical setting or acute care hospital
- Provides a standardized registration process that customers view as a positive experience
- Interview incoming patients prior to admissions to gather demographic, insurance, and emergency information
- Organizes, prioritizes, supervises work of department
2
Experience For Assistant Director of Patient Registration Resume
- Basic mathematical skill (addition, subtraction, multiplication, division, percentages) sufficient to calculate third party payer requirements
- Experience working in an acute care hospital
- Experience in business office management position in a Healthcare or related organization
- Experience with MS4, Cerner, EDM
- Patient Registration, insurance verification and/or reimbursement experience
- Provide excellent customer service to patient and staff members
- Strong knowledge of Microsoft Office and EMR programs
- Strong attention to detail and understands the importance of confidentiality with medical documents
3
Experience For Hcmd Patient Registration Rep Resume
- Partnering with the director to ensure the department meets the needs of HealthEast and its customers
- Greeting, registering patients, and scheduling patient appointments
- Exhibits a positive attitude, having a perceived pleasant and tactful style, providing assistance willingly to all guests, enhancing their visit
- Knowledge of workers compensation billing, charging and insurance verification
- Attends and self documents four annual continuing education programs
- Has working knowledge of the hospital fire, disaster, safety and infection control programs
- The incumbent pre-registers and registers patients presenting at the hospital for inpatient and outpatient services
- Provide a caring environment for patients and their families
- Responds to and resolves a variety of account, billing, and payment issues from patients and customers
4
Experience For Patient Registration Supervisor Resume
- Ensures accuracy using various systems and work queues
- Review and interpret new insurance and regulatory agency requirements, identify topics for and develop training sessions
- Keeps standard operating procedures manual current for the department
- Corrects Patient Class and/or Accommodation code, when appropriate, in an effort to ensure proper billing of services
- Performs all aspects of cash collections according to corporate policies and protocol
- Approves ordering of supplies
- Data Analysis and Reporting: Knowledge of analytical and/or statistical theory and applications
- Also requires basic knowledge of dental and coding terminology
5
Experience For Supervisor Patient Registration Resume
- Takes responsibility for patient visit including: necessary communication and hand-off
- Previous registration, admissions, and healthcare scheduling helpful
- Meets and greets every guest with an immediate smile, eye contact, proper body language, and appropriate greeting
- Wears ID badge at all times at eye level with name fully visible and communicates with guests at their level of understanding
- Answers phones with a pleasant voice in a timely manner and transfers calls according to department policy
- Shift: 2nd shift 3 pm to 11:30 pm/every other weekend & holiday after training
- Two years working in customer service is required
6
Experience For Manager, Patient Registration Resume
- Provides uninsured and self-pay patients information regarding HCH financial assistance
- Maintains current billing information and is knowledgeable in insurance plans. Keeps
- Communicates consistently with tact and sensitivity with all patients, visitors, coworkers, and other hospital personnel
- Explains hospital policies, patient financial responsibilities and patient's bill of rights
- Responsibilities are include registering patients for clinic appointments, scheduling walk-in appointments, obtaining insurance & employer information, completing work queue tasks, collecting co-pays
- Medical terminology - basic knowledge or course completion
- Collects accurate and complete demographic and financial data for the purpose of organizing, analyzing and translating this information into useful data that meets our customers’ needs as well as support organizational goals, meet regulatory and compliance requirements
- Responsibilitiesinclude registering patients for clinic appointments, scheduling walk-in appointments, obtaining insurance & employer information, completing work queue tasks, collecting co-pays
7
Experience For Overnight Supervisor, Patient Registration Resume
- Responsible for overseeing day-to-day operations. Monitoring, organization, and delegation of the team’s workload
- Responsible for quality assurance within area of responsibility. Conducts random sampling monthly of patient’s accounts to verify all policies and procedures are being consistently utilized and applied. Establishes benchmarks for staff performance and audits
- Be willing to accept supervision and work well with others in a fast paced environment
- Ensures compliance with Joint Commission and EMTALA regulations and other regulatory agencies
- Be in compliance with the drug and alcohol policy
- At least 6+ months recent clerical experience in Patient Registration and/or a medical office setting, including knowledge of insurance and authorization requirements or an equivalent combination of education in an accredited medical office training program
- Verify financial and payer source information
- Provides system level oversight for Optum360 client improvement programs and initiatives related to assigned Patient Access activities, working with the department’s Senior Directors and the Regional Patient Registration Directors, as warranted
- Maintains a working knowledge of applicable federal, state, and local laws and regulations, Optum360’s Compliance, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior
8
Experience For Supervisor, Patient Registration Resume
- Achieves customer service excellence by understanding and supporting the needs of all internal and external customers (patients, families, frontline staff, and physicians/LIP’s)
- Participates in improvement efforts and initiatives that support HealthEast’s strategic goals and visionWorks with clinics, hospitals, and other agencies to obtain patient records as needed for ongoing care within HealthEast facilities through the use of Care Everywhere and other sources
- Provides leadership, guidance and training to staff
- Assigns responsibilities and monitors daily workflow of the department and staff scheduling
- Maintains all required records for the department. Prepares special reports for PABS Admitting Manager
- Greets patients and visitors, responds to questions/concerns and directs them to appropriate location
- Provide system level oversight for Optum360 client improvement programs and initiatives related to assigned Patient Access activities, working with the department’s Senior Directors, Regional Patient Registration Directors, Corporate Directors and Managers, and Facility leadership, as warranted
9
Experience For Director, Patient Registration Resume
- Maintain a working knowledge of applicable federal, state, and local laws and regulations, Optum360’s Compliance, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior
- Ensure cost containment within Department as it relates to the Departments budget
- Monitors the quality, productivity and cash collections for staff. Makes recommendations to Admitting Manager for change and identifies and works toward solutions ensuring admitting standards and goals are met.
- Assists with training and evaluates the staff for additional training or education
- Conducts annual Performance reviews for designated personnel. In conjunction with the PBS Admitting Manager, conducts interviews for position vacancies
- Coordinates Department orientation and training program
- Rotates through the on-call schedule as required
10
Experience For Patient Registration Lead Resume
- Achieves customer service excellence by understanding and supporting the needs of all internal and external customers (patients, families, frontline staff, and physicians/LIP’s) Communicates in an effective manner, works with interpreters to communicate with non English speaking patients to achieve successful outcomes
- Responsible for answering phones, faxing, copying and printing documents
- Supervise various personnel actions including, but not limited to hiring, performance appraisals, promotions, transfer, and vacation schedules
- Develops and establishes policies and objectives consistent with those of the organization to ensure efficient operation of individual operating units
- Develops, implements and evaluates, on an ongoing basis, HealthEast process improvement activities
- Assists with the day to day management of timekeeping, payroll equipment and other operational expenses
- Organizes and schedules patient services and appointments for referrals or follow-ups ensuring proper information is forwarded to practitioners
- Utilizes computer systems to enter access or verify patient data in real-time ensuring accuracy and completeness of information
- Organize and schedule patient services and appointments for referrals or follow-ups ensuring proper information is forwarded to practitioners
List of Typical Skills For a Patient Registration Resume
1
Skills For Patient Registration Rep Resume
- Olid work experience in Customer Service or Healthcare field
- Accurate and consist data entry skills
- Effectively and consistently communicates office policies with patients
- Checking for “valid” physician order(s) and attaching them to the patient’s file/folder for medical records
- Experience with PC use and performing basic activities including word processing and database entry, creating spreadsheets and accessing the Internet
2
Skills For Assistant Director of Patient Registration Resume
- Experience in registering patients and scheduling appointments using EPIC modules, patient access, scheduling, patient accounts and/or customer service
- Acute Hospital Admitting / Financial Counseling Experience
- Experience analyzing a variety of data including credit history, income records, etc
- One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting
- ICD experience and / or understanding
- Supervisory or lead experience in a hospital setting
- Acute Hospital Admitting or related departmental supervisory experience
3
Skills For Hcmd Patient Registration Rep Resume
- Strong knowledge of compliance and all admitting functions
- Experience working with charity care programs or payment assistance programs
- Revenue Cycle management experience (preferably in Patient Registration)
- Operations Manager / Supervisory experience
- Two years supervisory experience in Business Office or Admitting
- Clerical/data entry experience
4
Skills For Patient Registration Supervisor Resume
- Fice experience
- Work under pressure and prioritize and organize
- Salary: The position rate starts at $14.38. Related or specific experience would be factored in for a higher rate
- In a hospital medical office or insurance experience
- A good working knowledge of medical terminology
- Answering of the PBX transferring calls to appropriate location as well as calling of codes within hospital in a professional manner
- Determining and accepting required payments, including co-pays and deductibles or refers them to the Benefits Advisor when appropriate
- Assembling patient records and obtaining copies of relevant documents including insurance cards, photo identity cards, etc
5
Skills For Supervisor Patient Registration Resume
- Working with physicians’ offices and departments of the hospital providing information when necessary, or forwarding relevant documents to them
- Scheduling: Knowledgeable in assigning appropriate amount of resources to meet business needs
- Training/Development: Ability to design, develop and/or deliver training programs
- Completing Medicare Secondary Payor Questionnaire as applicable and retaining in the appropriate system for reference
- Verifying all insurance information and obtaining pre-cert/authorization when required by insurance
- Performing medical necessity check, when appropriate (if not already done so in scheduling or pre-registration process)
6
Skills For Manager, Patient Registration Resume
- Using hospital computer system for making account notes for others to reference as appropriate
- Demonstrating knowledge of occurrence reporting system and utilizes process to report potential patient safety issues
- Meeting/exceeding performance expectations and completes work within the required timeframes
- Practicing and adhering to the “Code of Conduct” philosophy and “Mission and Value Statement” of the Hospital
- Understanding of what services can be provided at HCH
- Working knowledge of ICD10 and CPT medical terminology
7
Skills For Overnight Supervisor, Patient Registration Resume
- Typing 30 WPM \Computer competency
- Working knowledge of insurance policies and procedures and patient care settings
- Searching systems and paperwork completely to ensure assignment of correct medical records number
- Notifying medical records for any duplicate medical record number
- Researching the patients visit history to ensure compliance with Medicare’s 72 hour rule
- Answering any questions and explains policies clearly
8
Skills For Supervisor, Patient Registration Resume
- Ensuring that all necessary signatures are obtained for treatment
- Administering consent form and obtains signature from patient/responsible party
- Producing paperwork on each patient for distribution to appropriate departments
- Supporting special projects and business analysis as requested
- Supervises personnel including recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution
9
Skills For Director, Patient Registration Resume
- Function independently, displaying personal integrity and always maintaining confidentiality
- Thorough understanding of insurance policies and procedures. Working knowledge of medical terminology
- Follows protocol for registering patients arriving to Labor and Delivery
- Follows protocol for registering patients arriving to Express Care
- Works assigned work queues according to department standard operating procedures, process and protocol
- Conducts ongoing training sessions for employees
- Create complex Word Processing Documents
10
Skills For Patient Registration Lead Resume
- Supervises the ordering of supplies and other materials in compliance with budgetary constraints
- Routinely documents the reason for the appt, referring MD and all necessary
- Maintains a working knowledge of applicable federal, state and local laws and regulations
- Knowledge of dental/medical billing software and Microsoft Office along with dental terminology
- Basic knowledge of dental/medical billing software and Microsoft Office
- Basic knowledge of dental/medical billing software and Microsoft Office along with dental terminology
List of Typical Responsibilities For a Patient Registration Resume
1
Responsibilities For Patient Registration Rep Resume
- Six months experience in a clerical setting required
- Experience in writing grammatically concise and correct correspondence and reports
- Oversees the daily operations of the department (includes hiring, training, productivity, quality, scheduling, staffing, etc.)
- Provides facility level oversight of the following areas
- Follows protocol for registering newborn patients within 30 minutes of delivery
- Ensures third party pre-certification, insurance verification and other billing requirements are met
- Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information
- In supervisor /leadership role in healthcare setting
- Participates in improvement efforts and initiatives that support HealthEast’s strategic goals and vision
2
Responsibilities For Assistant Director of Patient Registration Resume
- Spell accurately
- Display tact, discretion, and confidentiality
- Ensures patient safety and data integrity by using at least two identifiers when selecting from or adding patients to the registration system’s master patient index during the pre-registration or registration process to avoid registering the wrong patient
- Ensures the completion of paperwork, sign-in, and security procedures
- Explains hospital policies, prepares and distributes patient identification bands, and arranges for transportation to assigned hospital rooms
- Greets and welcomes patients, visitors and guests to the center
- Assists patients through the registration process
- Prepares patient charts and other communications
- Provides updates to patient families as needed
3
Responsibilities For Hcmd Patient Registration Rep Resume
- Maintains and evaluates their own job specific expertise, demonstrates the importance of continuing education to the performance of facility responsibilities and professional growth
- Maintains flexibility with scheduling and job assignments to cover patient needs
- Participates in committees, work groups and meetings as deemed necessary
- Successfully completes required competencies of the position
- Supervise and coordinate a variety of functions within Patient Access Services relating to hospital admissions and discharge including, but not limited to, patient registration, cop-pay / financial collection, financial counseling, insurance verification, bed control, pre-admission certification, and patient information services
- Coordinate the admitting process with medical, nursing and accounting staff to ensure appropriate placement of patients and compliance with third-party payers and other regulations; process patient transfers and discharges according to established guidelines
4
Responsibilities For Patient Registration Supervisor Resume
- Maintain liaison with insurance companies, health maintenance organizations, managed care contract companies and the third parties to obtain insurance verification data and pre-certification approval for admissions; maintain liaison with physicians, nurses and administrative staff to resolve problems and to address interdepartmental complaints
- Prepare and/or assist with special reports as requested by management
- Review work in process, completed applications and required documentation for compliance with department, hospital, regulatory agency and third party pay or policies
- Advise patients and family members how to access hospital and community services as needed
- Review and resolve patient complaints
- Maintain written procedures for staff and departmental functions
- Participate in daily in-patient admission workload as needed
5
Responsibilities For Supervisor Patient Registration Resume
- Monitor API/TEAM records for direct reports
- Participates in the development of operating goals and objectives for the unit; recommends, implements, and administers methods and procedures to enhance operations
- Communicates accurately, honestly, supportively and in a timely manner with department and interdepartmental team members. Demonstrates effective business writing and oral communication skills; handwriting is clear and legible
- Participates in operational aspects of the department, and maintains / participates in performance improvement (PI) activities within the department and house-wide
- Provide system level oversight for Optum360 client improvement programs and initiatives related to assigned Patient Access activities, working with the department’s Senior Directors, Regional Patient Registration Directors,
6
Responsibilities For Manager, Patient Registration Resume
- Checks eligibility, benefits, authorization requirements, PCP approval requirements, and billing requirements, as appropriate
- Corporate Directors and Managers, and Facility leadership, as warranted
- Computer knowledge, proficiency with software application
- 0 Yes 1 No
- Submits notices of admissions to payers, as needed
7
Responsibilities For Overnight Supervisor, Patient Registration Resume
- Collects co-payments, and other patient liabilities; and enters the financial and admissions data into the hospital information computer systems
- Ensures patient safety and the accurate identification of patients while receiving inpatient and outpatient services by following identification banding procedure
- Collects the necessary information from Medicare patients relating to the Medicare Secondary Payer (MSP) questionnaire and Advance Beneficiary Notice (ABN)
- We Trust and Assume Goodness in Intentions: Encourage openness and sharing; Seek first to understand, then to be understood; Ask others with different experiences for their point-of-view; Demonstrate genuine curiosity without judging; Be inclusive – reach
- Participates in the collection of RCI and other measures monitor and problem solve
- Develops schedule so department is adequately staffed to meet the needs of the customers
8
Responsibilities For Supervisor, Patient Registration Resume
- Functions as a competent resource for the department
- Approvals of time cards and PTO
- Monitors to ensure productivity and accuracy standards are met
- Performs new patient registration and/or updates current registration and insurance information. Performs bedside registration with business unit protocol
- Validates and confirms eligibility of insurance using online tools and/or contract summary/registration manual. Utilizes insurance verification department as needed
- Collects and scans all patients’ data and documentation into the system(s)
- Provide world class service excellence to patients
9
Responsibilities For Director, Patient Registration Resume
- Revises, develops and implements policies and procedures to maintain proper workflow within the registration departments
- Thinks critically about department operations and implements improvements
- Schedules and monitors time off to make sure work areas are covered and approves payroll
- Collaborates and communicates with other departments to ensure positive interdepartmental interactions
- Supervises and evaluates partners. Conducts employee review with presenting and discussing pertinent review findings and recommendations. When deficiencies are noted, monitors employee performance to assure that corrective action is taken
- Conducts audits of work performed by registration partners and provides education and training as needed
- Assist with the follow up on patient complaints related to Hospital Registration
- Evaluates seminars and registers staff as needed
10
Responsibilities For Patient Registration Lead Resume
- Verify the payer source of all inpatient and OBV patients
- Determine eligibility and benefits
- Achieves customer service excellence by understanding and supporting the needs of all internal and external customers (patients, families, frontline staff, and physicians/LIP’s). Communicates in an effective manner, works with interpreters to communicate with non English speaking patients to achieve successful outcomes
- Facilitates phone consults, coordinates the transfer of patients to other facilities and schedules follow up appointments. Communicates effectively with patient/family, the interdependent team and other disciplines regarding the care of the patient. Responsible for answering phone, copying, faxing, printing documents and computer work
- Works shifts as directed, demonstrating flexibility with vacation/holiday coverage and to support the operations of a 24/7 department. Provides registration support to all areas of the hospital per the needs of the patient and department. Rotating weekend call coverage required
- Overseeing daily operations of financially clearing patients prior to discharge, counseling patients about their financial liability, verifying payer sources, assessing and referring patients to alternative payment sources, including the Payment Assistance Program and government and non-government based payment assistance programs
- Support all registration areas as needed
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