Patient Registrar Resume Sample
Alec Mosciski
9339 Koepp Crossing,
Boston,
MA
+1 (555) 722 3583
Work Experience
Patient Registrar
03/2016
-
PRESENT
San Francisco, CA
- Months previous experience
- Previous work experience in a customer focused environment
- H.S. graduate or equivalent
- Demonstrates knowledge and use of PDCA methodology for quality improvement
- Maintains and protects patient rights under HIPAA Privacy standards
- Follows policies and procedures for the protection of the release of protected health information
- Demonstrates appropriate use of communication skills to meet customer requests for information
- Responsible for performing all functions of patient admissions including registration, tracking, pre-registration, insurance verification, proper use of Medifax for Medicare/Medicaid patients, and is familiar with and follows hospital policies and procedures established by the Admitting and Financial Departments
Temporary Patient Registrar
06/2013
-
02/2016
New York, NY
- Responsible for the proper use of computer system (scheduling exams, patient tracking, arriving, entering orders, canceling and rescheduling exams). Separates batched signed reports and sends to appropriate areas
- Demonstrates the ability to interpret the appropriate information needed to identify the requirements of the pediatric, adolescent, adult and geriatric patient. Takes requests for exams from physicians and/or their office staff by phone. Gives out verbal reports or fax reports as needed
- Follows safety policies and procedures applicable to the job, recognizes impending crisis situations and institutes measures (such as adjusting priorities) to prevent further complications and makes a report to their supervisor
- Maintains a cooperative and ethical relationship with patients, peers and physicians. Assists others as needed. Demonstrates enthusiasm in performing and accepting work assignments. Consistently works at establishing a good rapport and cooperative working relationship with all members of the Imaging Department
- Years - Social Services/Healthcare Industry
- Use Microsoft Office (Word/Excel/Outlook) desk top faxing, down loading/uploading files
- Active listening, speaking, organizational skills and self-motivation - Polished time management skills
Education
Herzing University - Atlanta
2008 - 2013
School's Degree in Healthcare
Professional Skills
- Work requires proficient keyboard skills with personal computing skills in a windows environment
- Strong oral, written, and interpersonal communication skills including patient/customer relations experience
- Demonstrates outstanding customer service skills; prefers at least one year customer service experience
- Strong administrative skills including ability to develop and improve office systems and procedures
- Demonstrates clear, courteous and pleasant communication skills with appropriate usage of grammar, pronunciation and tone
- Demonstrates organizational skills,
- Demonstrated intermediate-level computer skills in MS Outlook, Word, Power Point, and Excel
How to write Patient Registrar Resume
Patient Registrar role is responsible for customer, interpersonal, basic, organizational, software, etiquette, typing, telephone, microsoft, computer.
To write great resume for patient registrar job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Patient Registrar Resume
The section contact information is important in your patient registrar resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Patient Registrar Resume
The section work experience is an essential part of your patient registrar resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous patient registrar responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular patient registrar position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Patient Registrar resume experience can include:
- Demonstrates outstanding customer service skills; prefers at least one year customer service
- Consistently demonstrates the ability to prioritize and multitask as it relates to the member experience
- Utilizes scheduling system to effectively maintain clinic schedules
- Working experience with health insurance requirements and clinical coding
- Making reminder phone calls, 48 hrs prior
- Demonstrates critical thinking and problem solving during challenging patient interactions and situations
Education on a Patient Registrar Resume
Make sure to make education a priority on your patient registrar resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your patient registrar experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Patient Registrar Resume
When listing skills on your patient registrar resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical patient registrar skills:
- Excellent customer service skills, multi-task oriented, positive commpassionate, and patient focused
- Experience leading others (i.e., organizing volunteer efforts; lead or supervisory experience)
- Efficient typing skills of at least 35 wpm
- Prior experience in Patient Registration in a hospital setting or in a related healthcare field
- Customer service experience, with at least 1 year experience in billing, insurance, cash collection, or other related work
- Some clerical experience or experience in a healthcare setting
List of Typical Experience For a Patient Registrar Resume
1
Experience For HUC / Patient Registrar Resume
- Prior experience in a hospital or medical setting with admitting, registration, and scheduling of patients
- Strong Customer Service Required
- Hearing aid check in
- Schedules appointments for patients with specified clinican according to scheduling guidelines, patients' needs, and availability of clinician
- Prepare statistical reports and comply with all reporting requests and requirements
- Pre-registers all BFC and PCC patients into the computer system, using the demographic and financial information supplied from patients
- Follows physician’s written instructions at discharge and ensures appropriate scheduling of appointments and ancillary tests
- Answers all incoming phone calls in a timely manner and directs to the appropriate team or individual
- Pre-registers and verifies insurance and demographic information with the patient according to established guidelines
2
Experience For Temporary Patient Registrar Resume
- Researches and facilitates patients' questions and concerns according to established guidelines and procedures
- Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines
- Medical office environment includes working in proximity to sick members with possible direct contact with potentially sick members
- Some occupational lifting, up to 30 lbs
- Maintains a cooperative working relationship with patients, medical staff, the general public, and inter/intra-departmental personnel
- Follows physician's written instructions at discharge and ensures appropriate scheduling of appointments and ancillary tests
- Assists with quality monitoring of activities within the department to meet quality goals
- Greets and assists arriving patients
- Processes all incoming calls and responds to departmental inquiries
3
Experience For Patient Registrar Resume
- Orders supplies, including assessment forms, clinic and office supplies
- Maintains clinic statistics and provides these monthly to the Postpartum Care Center Coordinator. Provides statistics to the accounting office
- For Breastfeeding Center
- Use RMCDS cancer registry software to update patient information and generate patient follow-up lists
- Maintain a current master index of all cancer/benign (CNS) patient records
- Ensure that new cases and updates are reported to the CDRI as a monthly download
- Provide information to the National Cancer Data Base (NCDB)
4
Experience For HUC / Patient Registrar Resume
- Know how to assemble and disseminate tumor registry data
- Abstract each patient's chart to record accurate data, diagnosis, procedures, operations, complications, and discharge status
- Abide by confidentiality requirements as they relate to the release of individual or aggregate patient information
- Maintain up-to-date knowledge of abstraction guidelines
- Participate in educational opportunities to enhance knowledge
- Assist with projects for accreditation and department needs
- Maintains an appointment book and schedules appointments for PCC and BFC
5
Experience For Temporary Patient Registrar Resume
- Interviews patients, relatives, or other responsible individuals to obtain biographical, demographic, and financial information for patients who did not pre-register for services
- Prepares all registration documentation for distribution to various hospital departments and the physicians and midwives
- Calls patients the day before appointments to remind them of their visit, the time of the appointment, and where to come
- Prepares and distributes charts
- Informs patients of insurance coverage and co-pays or self-pay policy and documents in patient account for front desk staff
- Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection. Ability to interact effectively, listen actively and develop positive working relationships with diverse customers and staff honoring diferent world views
- Problem Solving: Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgement to generate and evaluate alternatives, and to make recommendations
- Serves as internal and external program liaison for all PAP-related matters, primarily via phone, along with fax and e-mail communications
- Communicate with patients to obtain information required to process copay assistance application or renewal
6
Experience For Patient Registrar Resume
- Answers all phone calls that come into the Department. Gives general information, schedules appointments and directs calls as necessary
- Verifies insurance coverage for patients. Notifies patient if any issues arise
- Registers all patients - day before clinic/ Makes reminder calls to patients
- Assembles charts - day before clinic, which includes: H&P, Phych evaluations, OR reports ,test results and adds any necessary forms
- Day of clinic - greets patients, obtains consents, copies driver's license and insurance card(s), collects payments
- Assembles packets for physician services: face sheets, ID & insurance card, superbill
- Prepares cash/deposit packets: physician services, JFK-Registration and calls Security for pickup
- Registration and interview patient or representative to obtain information as appropriate for admission or as necessary for outpatient treatment. Check insurance eligibility through RevRunner Software
7
Experience For HUC / Patient Registrar Resume
- Explain hospital policies to patients or representative, obtain necessary signatures and route completed forms to appropriate department
- Receive, log and process payments/upfront collections
- Monitor all hospital safety systems and notify appropriate department, emergency contact, and outside emergency services as required
- Mail outpatient payment receipts/patient accounts
- Check for zero balances on accounts
- Comment insurance remits for patient accounts
- Comment UB/FP amounts for patient accounts
- Arrange for escort of patients to room and direct outpatients to areas as needed
8
Experience For Temporary Patient Registrar Resume
- Strives to maintain an error rate of less than 5%
- Serves as Ambassadors for Client by exhibiting respectful, professional, courteous and friendly behavior towards and around our patients and members and supporting the member/patient experience
- Greets and determines patient needs
- Requests identification to properly register patient for services
- Uses available resources to determine patient account status
- Selects or creates the appropriate account type at time of registration for the following: benefits, eligibility, patient liability, third party, coordination of benefits, venture programs, automobile insurance, workers compensation insurance, fee for service, or services for non-members
- Identifies, interprets, captures and/or collects patient''s financial liability at point of service
9
Experience For Patient Registrar Resume
- Provides documentation of transaction to the patient
- When appropriate, provides information and has expert knowledge of Client and its health plan portfolio, services and business cycle i.e. explain specific member benefits, identify clinic locations and services offered, and clarify Client processes
- Recognize and to follow appropriate procedures for medical and non-medical emergencies
- Meets and/or exceeds regional and departmental performance standards
- High traffic area with constant interruptions
- Restricted space, confined by computer and related equipment with limited movement
- Video monitored with panic button linked to security services
- Inputs accurate patient demographic and financial data into the computer terminal as observed and audited by supervisor
- Utilizes scheduling system to effectively maintain clinic schedules, and patient appointments offering any/all JH entities for scheduling patents in a timely manner
10
Experience For HUC / Patient Registrar Resume
- Previous assisting surgeons with scheduling, insurance verification, heavy phone experience
- Registration and patient check in process
- Reconciles schedules with orders and precertifications
- Responsible for the integrity of the registration database
- Works directly with customers in person, written or by telephone to assist them in understanding AMG WEST Clinic's financial policy as it applies to their account
- Learn new processes, procedures and software programs quickly, while demonstrating attention to detail and accuracy
- Proficiency with Microsoft Office and comfort with navigating multiple applications simultaneously
- Assists patients into the building via wheelchair as deemed appropriate
- Positive, open-minded, and focused on continuous improvement
List of Typical Skills For a Patient Registrar Resume
1
Skills For HUC / Patient Registrar Resume
- Prior customer service and data entry experience
- Experience in a Clerical and/or Administrative role within a Healthcare setting
- Related experience with registration, clerical, and/or administration responsibilities at a hospital or medical facility
- Work experience involving public contact, clerical, reception
- Experience in customer service or healthcare registration
- One (1) year or more experience in customer service or healthcare registration
- Previous registrar and third party payer experience
2
Skills For Temporary Patient Registrar Resume
- Five years of experience in administrative, customer/patient support, and provider/vendor relations
- Clerical experience
- Clinical registration and scheduling experience required
- 6 months previous work experience
- One year hospital and/or emergency department patient registration experience required
3
Skills For Patient Registrar Resume
- Ensuring all necessary information including insurance verification, copay assistance, and funding assistance is available to process orders
- Registering and Pre-Registering Patients
- Working with various systems, including
- Using tact & diplomacy,
- Willing to make point of service collections, focus on accuracy, insurance verification and selection knowledge
4
Skills For HUC / Patient Registrar Resume
- Working knowledge of capitation, Medicare, DSHS, and other third party reimbursement regulations
- Verifying Patients’ Identification, Demographic Information, and Insurance Information
- Obtaining Consent for Medical Treatment and other Compliance as necessary
- Scanning of patient documents (Insurance Cards, Photo I.D., Advance Directive Documents, Legal Documents, etc.)
- Proficiency in reading, writing, comprehending and speaking English as required for business necessity
- Admitting or billing
- Maintain patient database for follow-up, tracking and reporting which ensures continuity of treatment along when related to financial assistance need
- Maintains a cooperative working relationship with patients, medical staff, and the general public
5
Skills For Temporary Patient Registrar Resume
- Accountability for HIPAA privacy and security standards within the department or assigned nursing unit
- Familiarity with health insurance requirements and clinical coding
- Request patient financial liabilities (Co-pay outstanding balances in GE)
- Familiar with health insurance requirements and clinical coding
- Adheres to organizational patient safety standards relevant to the department or assigned nursing unit
- Distributes assessment forms, admitting forms, etc., to appropriate departments and physicians
- Clearly explains available copay assistance programs requirements to patients and physician''s office staff while assisting in financial assistance enrollment
6
Skills For Patient Registrar Resume
- Type 40+WPM required (alphanumeric and 10-key typing)
- Enter data into Epic
- Scans insurance and photos documents into Epic
- Pre- registration, registration and discharge pt's
- Schedules and pre regs follow up appts
- Cash collection - copays
- Handle insurance verifications and authorizations
- Work requires the ability to update demographic information and insurance verification in the ConnectCare
- Work requires ability to read, write, follow oral and written instructions, perform mathematical calculations, and
7
Skills For HUC / Patient Registrar Resume
- Work requires ability to read, write, follow oral and written instructions, perform mathematical calculations and
- Possess the ability to deal tactfully with patients and visitors.
- Provides patient care, based on physical, psychosocial, educational, safety and related criteria, specific to the age of the patient population served in the department or assigned nursing unit
- PC skills - demonstrates proficiency in PC applications as required Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
- Excellent communication and negotiation skills to interact with patients and guarantors to explain payment and billing policies and persuade patients to settle account balances
- Provide excellent customer service to all customers internally and externally while demonstrating ProMedica’s values of compassion, innovation, teamwork, and excellence
- Current or recent Admitting experience in Emergency Department
- 3pm – 11:30pm – HIGHEST NEEDS
- Compassion about working in healthcare and have excellent customer service. Working in the Emergency Department can be stressful and they are not just looking for a warm body but a right fit with their team
8
Skills For Temporary Patient Registrar Resume
- Collect and enter all necessary demographic, clinical, billing and insurance information
- Determine required payments, including co-pays and deductibles
- Knowledge of medical and insurance/reimbursement coding, terminology, and practices
- Interview people to obtain basic information (including via telephone). Ability to write correspondence
- Apply commons sense understanding to carry out instructions
- Deal with problems involving several abstract and concrete variables in standardized situations
- Work in office environment, including moderate noise levels. Ability to travel from site to site
- Computer Literate – Word and Excel proficient
- Obtain all necessary account information
9
Skills For Patient Registrar Resume
- Ensure charts are completed and accurate
- Verify all insurance and obtain pre-certification/authorization
- Calculate and collect patient liable amounts
- Ensure that all necessary signatures are obtained for treatments
- Greet patients and visitors
- College level course work particularly Medical Terminology or Medical Assistance. National certification of CHAA
- Work in a fast paced environment and handle multiple tasks. N/A
- Use calculator, telephone and office equipment
- Speak clearly via telephone. Ability to see at close range and to adjust focus
10
Skills For HUC / Patient Registrar Resume
- Customer orientation - establishes and maintains long-term customer relationships,
- High level of self-motivation and goal oriented with the ability to multitask
- College level course work particularly Medical Terminology or Medical Assistance
- National certification of CHAA
- Bilingual in Spanish/English is REQUIRED!
List of Typical Responsibilities For a Patient Registrar Resume
1
Responsibilities For HUC / Patient Registrar Resume
- Experience with medical insurance verification and pre certification
- Experience
- Appointment SchedulingCashiering Responsibilities
- Energetic, approachable individual with a desire to put patients first
- Obtains needed hospital admission consents and financial agreements; reviews and explains the elements in the consents to the patient(s) or their representatives
- Trains new employees in a supportive, organized manner
- Participates in staff meetings as appropriate to enhance knowledge of hospital programs, financial policies, and healthcare trends. Attends outside related workshops as approved by manager
- Assists patients as necessary to schedule follow-up visits with their physicians or midwives
- Current BLS for healthcare provider at date of hire
2
Responsibilities For Temporary Patient Registrar Resume
- Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection. Ability to interact effectively, listen actively and develop positive working relationships with diverse customers and staff honoring different world views
- CTR certification obtained within one year of eligible hours worked
- Knowledge of hematology/medical oncology
- Knowledge of chemotherapy agents for insurance authorization, ICD 10
- Some college course work complete
- Obtains patient charts from Medical Records as appropriate
3
Responsibilities For Patient Registrar Resume
- Proficient in M.S. Office (Word and Excel)
- Work independently and in a cross-functional team
- Registration Process /Check In Process
- MS Office (Word/Excel/Internet/Email)
- Completed college coursework
4
Responsibilities For HUC / Patient Registrar Resume
- For Postpartum Care Center
- Generates the appointment schedule for clinic visits and maintains the appointment book. Schedules patients within 2 to 4 days after birth
- Maintains schedule for staff work. Adds appointments as necessary to meet patient needs and provides Postpartum Care Center Coordinator with schedule
- Generates patient chart from Newborn and Postpartum Care Center Record and fills out patient information
- Places patients in exam rooms, takes maternal vital signs, including pulse, respiration, temperature, and blood pressure. Cleans exam rooms after patients leave
- 65 – Life Span (geriatric)
5
Responsibilities For Temporary Patient Registrar Resume
- 101700 - ADMITTINGPer Diem
- Work experience involving cash handling or cash balance or reconciliation to include one year of work experience using multiple business software applications simultaneously
- Escort patients as needed
- Follow and adhere dress code attendance policy''s provided by Hospital Human Resources
- Balances cash drawer
- 7:00 to 3:30
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