Registration Representative Resume Sample
Vidal Aufderhar
2280 Fahey Haven,
Boston,
MA
+1 (555) 594 4985
Work Experience
Registration Representative
08/2015
-
PRESENT
New York, NY
- Skills & Abilities: Typing or keyboard proficiency of 35 WPM, PC experience & competency, ability to use various office machines effectively, excellent communication skills (written and verbal)
- Performs financial and cashier functions by collecting fees, co-pays, deductibles, payments, etc., accurately balancing cash drawer and completing necessary reports and logs on a daily basis
- Performs financial and cashier functions by collecting fees, co-pays, deductibles, payments, etc.; balances cash drawer, completes necessary reports and logs on a daily basis
- Print and distribute schedules, ensure that information is accurate prior to distribution, and monitor block bookings and open bookings for utilization and notify manager of conflicts, unusual requests and underutilization issues
- Be responsible for order entry on patient tracking and hospital information systems, initiate requests for prescriptions for medical procedures, document request and receipt of forms as appropriate, and assist in retrieval of patient’s records and/or films
- Register patients following department policy/procedure, with emphasis on accuracy of demographic/financial information, validate existing data related to prior registrations, and updating the patient account in the HIS system
- Ensure patient signatures are obtained on Conditions of Service, Advance Directive, Medicare Screening Form, and other documents as necessary
- Retrieves and documents patient messages accurately in the patient’s EMR and forwards information to the appropriate practitioner, nursing staff and/or manager in a timely manner
Registration Representative Ed-pa
05/2008
-
05/2015
Los Angeles, CA
- Experience with hospital or physician registration systems highly desired along with a demonstrated knowledge of patient registration work flows
- Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures
- Greets all patients coming into the hospital in a courteous and knowledgeable manner
- Demonstrates, through behavior, Florida Hospital’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
- Accountable for maintaining a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and Patient Access departments, aiding in meeting 100% discharge interviewing goal set by department. Ensures all financial assessments, eligibility, and benefit memos are clear, updated and thorough to support post care financial needs
- Greets all customers (patients, guests, families, staff, physicians, vendors, etc) in a helpful and courteous manner while extending exemplary customer service. Anticipates and responds to inquiries and needs in an assertive, yet courteous manner
- Meets or exceeds upfront collection goals to protect the financial standing of Florida Hospital, proactively seeking assistance to improve collections. Reviews all collection reports timely, as assigned by leadership
- Performs eligibility and benefits verification, re-verification, and insurance authorization applicable to patient’s visit. Uses utmost caution that authorizations and pre-certifications are correct and as accurate as possible to avoid rejections and/or denials. Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools made available
- Assists in maintaining area-specific productivity standards by working task lists and adjusting patient schedules for consolidation and appropriate patient load for clinicians, according to guidelines established by Sports Medicine and Rehabilitation Leadership
Registration Representative Hours
10/2002
-
12/2007
Chicago, IL
- Screens and continually assists all incoming telephone calls and visitors to ensure routing to appropriate personnel within department and hospital in an accurate and timely fashion while extending exemplary customer service
- Complies with FH Compliance Plan, rules and regulations of all local, state, and federal agencies, and with the standards of all accrediting bodies and payers as evident through documentation reviews, tracers and rounding results. Adheres to HIPAA regulations by verifying pertinent information to determine caller or visitor authorization level before releasing account information
- Identifies, enters and/or updates demographic information in patient accounts at the invoice level
- Identifies and updates patient’s insurance information and assigns, in priority order, the appropriate Financial Status Classification (FSC) in patient accounts at the invoice level
- Identifies and reports to appropriate parties all malfunctions, errors in existing information, duplicate demographic records, and need for information to be added related to the system
- Researches missing zip codes
- Communicates with patients, parents, and insurance companies as needed
Education
Indiana Wesleyan University - Kokomo Campus
1997 - 2002
Bachelor's Degree in Computer
Professional Skills
- Customer service skills experience
- Strong communication and customer service skills both verbal and written required; with a variety of internal and external customers
- Strong customer service skills both verbal and written; with a variety of internal and external customers
- English speaking, reading and writing skills
- Bilingual speaking, reading, and writing skills
- Prior experience in healthcare registration, scheduling or billing
- Previous registration experience, insurance verification experience, and/or scheduling
How to write Registration Representative Resume
Registration Representative role is responsible for scheduling, epic, computer, customer, basic, etiquette, reporting, credit, training, security.
To write great resume for registration representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Registration Representative Resume
The section contact information is important in your registration representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Registration Representative Resume
The section work experience is an essential part of your registration representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous registration representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular registration representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Registration Representative resume experience can include:
- Collects & validates accurate & complete patient information, entering information into registration system, completing necessary forms
- Accepts responsibility for being pro-active in cost effective utilization of supplies and resources
- Provide excellent customer service using AIDET principles
- Delivers excellent customer service using AIDET principles
- Ensures that appropriate physician's order is obtained for all outpatient testing prior to registration
- Send effective messages to appropriate persons using a mell modulated voice, acceptable languare, and
Education on a Registration Representative Resume
Make sure to make education a priority on your registration representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your registration representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Registration Representative Resume
When listing skills on your registration representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical registration representative skills:
- Work requires a moderate to high level of finger dexterity and eye hand coordination to operate a computer keyboard at a moderate skill level
- Works effectively in a team-oriented environment to achieve organizational goals
- Demonstrates excellent attendance and actively participates in a variety of meetings and training sessions as required
- Communicates ideas effectively. Shares information and keeps others properly informed. Gives, and is open to useful feedback
- Utilizes computer systems, appropriate to position effectively
- Experience in hospital admissions, insurance, billing, scheduling or telephone customer service
List of Typical Experience For a Registration Representative Resume
1
Experience For Registration Representative Crop Protection Italy Resume
- Maintains scheduling and/or registration accuracy rate of 97% or above
- Facilitates and promotes the sharing of knowledge and content throughout departments
- Takes responsibility for ensuring that all work outcomes satisfy the UMass Memorial Health System True North
- Participates in cross training to optimize department resources
- Complies with department and company policies and procedures
- Enter Lab, Radiology and basic ancillary service appointments to schedules. Schedules patients for treatment and services for multiple providers at multiple campuses
- Coordinates the provision of multiple services to patients. Processes updates and corrections to patient insurance and demographic information, as well as obtains prior insurance referrals and authorizations. Collects patient liabilities prior to or on the date of service, as appropriate
- Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required
- Telephones and/or notifies patient of appointment times. Provides patient with standard information regarding their personal preparation for scheduled procedures and services
2
Experience For Registration Representative Ed-pa Resume
- Assesses patients’ financial needs and directs accordingly to financial counseling, and refers to appropriate person or area
- Mails patient information packets to patients
- Transcription of paper orders when applicable
- Maintains accurate and timely records, logs, charges, files and related information as required
- Collection of patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service
- Obtains patient and witness signatures for all paperwork, including but not limited to Consent to Treat, HIPAA, Privacy, Medicare Rights, Important Message for Medicare, Patient Rights, etc
- Reviews workqueues to ensure accurate and timely billing
- Monitors and maintains Patient Access and Revenue Cycle Work queues
- Adheres to change control processes
3
Experience For Registration Representative Northern Zone Resume
- Adheres to the HealthAlliance-Clinton Hospital Code of Conduct and Behavior Standards and dress code
- Complies with established environment of care/safety policies and procedures and all health and safety requirements
- Maintains and fosters an organized, clean and safe work environment
- Contributes to the development and application of process improvements
- Maintains a collaborative, team relationship with peers and colleagues in order to effectively contribute to the group’s achievement of goals and to help foster a positive work environment
- Attends staff meetings and in-service programs as required or directed. Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to e mails on a regular basis
4
Experience For Registration Representative Hours Resume
- Practices cost containment and fiscal responsibility through the efficient use of supplies, equipment, time, etc
- Acts as a liaison with customers
- Strives to meet or exceed the expectations of patients, visitors and other staff members, in the spirit of quality & excellence
- Registration & Positive Patient Identifications
- Verifies & scans photo identification
- Scans all patient identity information (i.e. insurance card, consent form, co-pay receipt, FROI,etc
- Assembles and distributes patient charts to appropriate areas, as needed
- Reviews all past accounts for balances due and discusses payment options with patients
- Establishes payment arrangement, as needed
5
Experience For Registration Representative Rehab Clinic Altamonte Resume
- Discusses financial assistance options with patients
- Positively & professionally communicates with other hospital departments, to obtain, provide or revise patient information
- Presents and explains hospital pre-payment policies & procedures to customers in a factual & positive manner
- Keeps patient & families appraised and updated
- Provides information to Physician offices, as necessary
- Communicates with all staff members in an accurate and timely manner
- Understands Medicare, Medicaid and other third party information requirements and adheres to all regulations
6
Experience For Registration Representative Emergency Department Altamonte Springs Weekends Resume
- Provides accurate and complete documentation in accordance with standards, policies, procedures and guidelines
- Enters all free-form and standard notes to account in Healthquest
- Practices positive patient identification
- Initiates appropriate emergency procedures
- Provides for a safe environment for patients
- Appropriate use of the internet and intranet
7
Experience For Registration Representative PD Resume
- Assists in maintenance of departmental compliance with continuous regulatory readiness
- Adheres to the HealthAlliance Hospital Code of Conduct and Behavior Standards and dress code
- Ensures all registration forms are complete, signed, and scanned. Enters in notes in Epic as required
- Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer
- Maintains registration accuracy rate of 95% or better
8
Experience For Registration Representative Lake Nona Outpatient Rehab East Orlando Resume
- Monitors and manages work queues
- Be at work and on time. Adheres to MHS time and attendance policy
- Interviews, registers and pre-registers patients timely and accurately
- Maintains an appropriate level of expertise in Epic, OnBase, RTE and websites
- Ensures all registration forms are signed and collected and appropriate notes are entered
9
Experience For Registration Representative Emergency Department Resume
- Collects payments and posts patient financial responsibility
- Participates in and supports department specific performance improvement activities
- Maintains accuracy at an acceptable level
- Patient Financial Obligations
- Monitors /manages work queues
- Holiday and/or weekend shift work, as well as after-hours coverage as required
- Take directions and work independently
10
Experience For Pre Registration Representative Resume
- Multi-task in a busy clinic environment
- Previous insurance verification and/or authorization
- Separates, files and distribute records in a timely manner
- Makes necessary documentation in computer by the end of the shift
- All follow-up on all charts to be completed in a timely manner
- Enters Lab, Radiology and basic ancillary service appointments to schedules. Coordinates the provision of multiple services to patients. Processes updates and corrections to patient insurance and demographic information, as well as obtains prior insurance referrals and authorizations. Collects patient liabilities prior to or on the date of service, as appropriate
List of Typical Skills For a Registration Representative Resume
1
Skills For Registration Representative Crop Protection Italy Resume
- Medical Office/Admitting/Registration or equivalent healthcare experience
- Experience in hospital admitting, physician office, or equivalent healthcare
- Demonstrate intermediate computer knowledge and the ability to utilize software applications such as Microsoft
- Display excellent customer service at all times with both internal and external customers
- Demonstrate intermediate computer knowledge and the ability to utilize software application such as Microsoft
- Good knowledge in one Scandinavian language
2
Skills For Registration Representative Ed-pa Resume
- Demonstrate intermediate computer knowledge and the ability to utilize software application such as Microsoft Excel, Microsoft
- Related registration and customer service experience
- Six months clerical and customer service experience
- Demonstrates use of Lean Methodology and Quality Improvement in daily operations
- Ensures collection of patient deductibles, co-pays, co-insurance and deposits prior to scheduled service, secures payments
- Assists in orientation of new staff, and participates in student instruction and experiences when requested
- Prioritize and multitask workload
3
Skills For Registration Representative Northern Zone Resume
- Assists the clinical staff with answering incoming & placement of outgoing phone calls, utilizing scripted messages
- Listen in a participatory manner by looking directly at the person speaking, observing body language,
- Provides for periodic rounding on patients & families, providing updates and initiating service recover on identified issues
- 2 Answer telphone withing foru (4) rings in a courteous manner identifying self and department
- Responsible for greeting customers and providing assistance with Registration and Bed Control
- Knowledge of physician office billing, charge entry, billing programs, procedures and terminology
- Count and balance cash drawer at beginning and end of shift, reporting discrepancies to management
4
Skills For Registration Representative Hours Resume
- Attends variety of meetings, conferences, seminars, and on-going training as required or directed
- Understands the relationship between diagnosis and procedure, using CPT and ICD-10 coding to ensure compliance with third party regulations
- Abides by all pertinent legislations regarding use / disclosure of medical and financial information, debt collection and credit reporting
- Utilizes appropriate problem solving techniques during interactions with all internal & external customers
- Available shifts include day, evening and night shifts
- We pay shift differentials for per-diem positions as well as positions that work on evening, night and weekend shifts
5
Skills For Registration Representative Rehab Clinic Altamonte Resume
- Positions are available at the following locations
- Maintain acceptable production and quality assurance standards according to department policy
- Use a computer and navigate computer programs, including the internet
- Stand for prolonged periods of time during work shift
- Knowledge of physician office/clinical care center routines and a basic understanding of the organization, procedures and terminology. (Required)
6
Skills For Registration Representative Emergency Department Altamonte Springs Weekends Resume
- Knowledge of physician office/clinical care center routines and a basic understanding of the
- Knowledge of physician office/clinical care center routines and a basic understanding of theorganization, procedures and terminology. (Required)
- Arranges a variety of associated tests, procedures, and/or ancillary services according to established guidelines and specific criteria
- Obtains and enters into the computer-based patient registration/scheduling system, demographic, insurance and other related patient information
- Promptly answers telephone, acknowledges, greets and assists any customer entering the facility
- Collects payments and facilitates resolution of billing questions
- Updates billing address, phone number for insurance carrier, as part of the registration process
7
Skills For Registration Representative PD Resume
- Responsible for ensuring that all medical necessity regulatory requirements are adhered to
- Completes assigned responsibilities according to policies, procedures, & organizational guidelines
- Verifies appropriate patient information utilizing appropriate software products, (i.e.) Address, Social Security Number, Insurance Information, etc
- Assumes responsibility to facilitate improvements in patients care, staff & physician relationships and the working climate
- Assumes responsibility for completing own education, attends in-services and departmental meetings
8
Skills For Registration Representative Lake Nona Outpatient Rehab East Orlando Resume
- Reviews work queues to ensure accurate and timely billing
- Adheres to department policy of using two patient identifiers
- Avoids HIPAA violations by choosing correct MRN and interviews, registers, and pre-registers patients timely and accurately in Epic
- Follow company policies, supports department performance improvement activities. (Staff meetings, Gallup, Education, and training activities)
- PBX: answers calls timely, professionally, and routes calls appropriately. Ability to understand and follow all emergency codes and alarm paging protocols
- Adheres to department policy of using two identifiers
- Avoid HIPAA violations by accurately entering information into the system
9
Skills For Registration Representative Emergency Department Resume
- Assure that accurate and complete demographic and medical information is entered into the computer
- Conducts patient/guarantor interviews, explains hospital policies, financial responsibilities, privacy practices and patient bill of rights
- Ensures that pre-certification and/or authorization are obtained, patient liabilities are collected, and appropriate bed assignments are made
- Knowledge of various insurance requirements and medical terminology
- Maintain a positive attitude in the workplace
10
Skills For Pre Registration Representative Resume
- General knowledge of insurance payers: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & Caloptima
- One 12 hour night shift per week
- Three 12 hour shifts per week
- Type proficiently on the computer
- Demonstrate intermediate computer knowledge and the ability to utilize software application such as Microsoft Excel, Microsoft Word, Internet Explorer and email software programs
- Related registration or customer service experience
- Responsible to:Patient Access Manager, Patient Financial Services Director
- Work in high volume, team-oriented environment
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