Front Office Administrator Resume Sample
Marisol Hermann
4412 Ottis Club,
Houston,
TX
+1 (555) 708 2094
Work Experience
Front Office Administrator
12/2015
-
PRESENT
San Francisco, CA
- Answer phones and greeting clients in a warm and friendly manner
- Document, prioritize and refer customers to appropriate department
- Enter and maintain database for technicians
- Work closely with sales and service department
- Calendar management for meetings
- Ordering supplies and communicating with vendors
- Assisting with day to day operations
Front Office Administrator Admin Assistant
10/2009
-
07/2015
Houston, TX
- Previous professional office experience
- Provide excellent customer service, both in person and over the phone
- Knowledge of MS office Suite including: word processing, spreadsheet and presentation applications
- Answers incoming calls, transfers or delivers messages. 35%
- Answers questions about organization and provides callers with address, directions, and other information. 5%
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. 5%
- Orders food for various meetings and functions. 5%
- Prepare, print and distribute visitor agenda’s 5%
Education
Alliant International University - Sacramento Campus
2004 - 2008
School's Degree in Management
Professional Skills
- Incoming phone call management skills required
- Exceptional organizational skills and superb attention to detail
- Typing under 45 words per minute experience
- Proven knowledge of navigating basic office equipment and protocols
- Working experience as a Receptionist
- At least 2-3 years of reception and administrative support experience
- MS Outlook experience desired
How to write Front Office Administrator Resume
Front Office Administrator role is responsible for finance, training, database, procurement, printing, security, shipping, payroll, research, travel.
To write great resume for front office administrator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Front Office Administrator Resume
The section contact information is important in your front office administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Front Office Administrator Resume
The section work experience is an essential part of your front office administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous front office administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular front office administrator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Front Office Administrator resume experience can include:
- Good telephone etiquette and excellent customer service initiative
- At least 2 – 3 years’ experience in a similar position within a Hotel environment
- Knowledge of EMPOWER: Guest Experiences (GXP) advantageous
- Customer service or corporate support experience
- Administration experience would be useful
- Processing documents and assisting with invoicing
Education on a Front Office Administrator Resume
Make sure to make education a priority on your front office administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your front office administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Front Office Administrator Resume
When listing skills on your front office administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical front office administrator skills:
- Experience working with C-Suite A+
- Good understanding of current accounts
- Alpha 6,000 - 8,000 kph experience required
- Excellent command of both English and Korean– both verbal and written
- Relevant facility/fleet management experience
- Experience with Microsoft Office Suite (Excel and Word). SAP back-up responsibilities in the future
List of Typical Experience For a Front Office Administrator Resume
1
Experience For Front Office Administrator Admin Assistant Resume
- Answer incoming calls and enquiries, transfer calls to respective departments
- Welcome visitors by greeting them and direct them to the respective departments
- Monitors visitor access and oversees sign-in procedure. 5%
- Receives, sorts, and routes mail, and maintains and routes publications. 5%
- Compile the weekly reports and send to managers accordingly 5%
- Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary. 5%
- An appropriate recognised qualification would be advantageous
2
Experience For Front Office Administrator Receptionist Resume
- Knowledge of Fidelio Opera
- Welcome on-site visitors, determine nature of business, and announce visitors
- Monitor and manage office-wide supply levels, order supplies, and process invoices
- Plan and organize various company sponsored events
- Design, address, post, distribute or send notices, letters and invitations
- Order and maintain office supplies and equipment within the Dean’s Suite and central staff offices
- Work with members of management and customers in a professional manner
3
Experience For Front Office Administrator Resume
- Willingness to assist Office Manager, and owners as well as other staff when needed
- Learn quickly & take direction well
- Willingness to assist the Partners, Office Manager and additional staff when needed
- Answer phones and route calls
- Maintain schedule of conference rooms
- Maintain the appearance of the front office
4
Experience For Front Office Administrator Admin Assistant Resume
- Data entry into various databases
- Advanced knowledge of MS Word, Excel and Outlook
- Order and Manage the Office Stationery supplies
- Handle and co-ordinate with company travel partners for Hotel and flight bookings when required
- Co-ordinate with all the vendors and process their invoices after taking necessary approvals from respective departments and then forwarding it to the finance team
- Maintain all the vendors agreement copies
5
Experience For Front Office Administrator Receptionist Resume
- Maintain attendance register of all the employees
- Support to HR and Operations as and when required
- Possess an GCE O Level or NTC / ITE Office Certificate
- Daily liaison with hotel guest and clients
- Assist on the Front Desk as and when operationally required
6
Experience For Front Office Administrator Resume
- Represent the company in a professional manner. for phone communications and front office responsibilities with visitors
- Compile attendee lists
- Multitask
List of Typical Skills For a Front Office Administrator Resume
1
Skills For Front Office Administrator Admin Assistant Resume
- Sorting and distribution of incoming and outgoing mails & documents
- Making coffee and opening key offices
- Maintaining pantry items inventory and placing orders after regular approvals
- Liaising on behalf of the company on all office and building management matters
- Responding to emails in a timely manner
- Greeting clients in a professional manner
- Opening the office daily by 7:45am
2
Skills For Front Office Administrator Receptionist Resume
- Making coffee and open key offices
- Conducting yourself in a professional/ courteous manner
- Keeping track of courier records(Inward and Outward)
- Preparing purchase order when required
- Filing of gifts/wreath arrangement
- Responsibilities include answering a busy phone system, transferring calls, and assisting callers
- Manage incoming/outgoing/franking of mails
- Liaise with external vendors e.g. servicing and vending machine, DHL courier, ordering of stationeries, ESD supplies, etc
3
Skills For Front Office Administrator Resume
- Support the Engineering department by updating the engineering database in the ERP system
- Expertise in negotiating contracts and managing budgets
- Receive, review, and distribute incoming mail according to specified procedures
- Be an asset to other administrative staff with support overflow work, including word processing, data entry and Internet research tasks
- Oversee a number of different office filing processes and offer general office filing support
4
Skills For Front Office Administrator Admin Assistant Resume
- Handle the front office - directing all visitors, including vendors, clients, candidates and customers appropriately
- Prepare onboarding matters for new hires and off-boarding for resignees
- General administration function including verification of invoices, eDirectory administration, preparing reports etc
- Prepare for planned visits by background screening visitors through MK Denial and creating agendas
- Schedule and coordinate arrangements for multiple conference rooms including logistics and catering
- Keep track and order shipping supplies
- Keep track of new hires, Building and access cards
- Be responsible for special administrative projects, including overflow work from department and executive assistants
5
Skills For Front Office Administrator Receptionist Resume
- Welcome and direct all visitors including vendors, clients, and customers
- Office environment working requirements
- General knowledge and understanding of Hysitron products
- Meet and direct all visitors including vendors, clients, and customers
- Willingness to provide incredible customer service to visitors and clients; making them feel “welcomed”
- Willingness to go “above and beyond” and taking the initiative to stay busy and assist the team
- Create a welcoming environment for visitors
- Screen Incoming calls and direct it to appropriate departments and take accurate and complete messages
6
Skills For Front Office Administrator Resume
- Coordinate and manage the day to day operations of the Office Assistants/Housekeeping staff/Facility maintenance/ Security
- Assist with the pre-arrival planning of Individual Guests
- Respond to heavy demand within all departments by assisting with their administrative needs
- Write and edit technical documents for engineering and laboratory departments
- Sound understanding of the Reservations and Front Office operations
- Process incoming mail/deliveries
- Basic knowledge of Marriott Billing
- Flexible working hours / shift work required over weekends and public holidays as per operational requirements
- Answer incoming telephone calls. Screen callers, determine purpose of calls, and forward calls to appropriate personnel or department
7
Skills For Front Office Administrator Admin Assistant Resume
- Act as a gate-keeper by screening solicitors, sales vendors, unwanted calls/visitors, etc
- Receive, sort, and route mail, faxes, and packages. Send outgoing mail and faxes
- Proficient in Microsoft Office suite; Excel, Word, Powerpoint, Outlook
- Well-founded grasp of switchboard phones from 1-10 lines
- General familiarity with Microsoft Excel
- Foundational knowledge in Microsoft Word
8
Skills For Front Office Administrator Receptionist Resume
- Able to lift 25 pounds with support
- Proficient in MS Office software (e.g. Excel, Word, PowerPoint)
- Greet visitors ( make sure they sign in)
- Answer the phone and direct callers
- Keep up with front desk emails
- Sort and distribute the mail ( Fed Ex, UPS, USPS)
- Prepare UPS labels and courier bags
9
Skills For Front Office Administrator Resume
- Be ready to assist with shipments ( Fed Ex, UPS, USPS)
- Fill out a detailed Daily Report
- Keep track of supplies
- Keep track of contractors while on site
- Secure completion of paperwork, sign-in, and security procedures
- Reallocate procurement card expenditures for the Office of the Dean, Associate Deans, and Director of Communications and Alumni Relations by using the University Expense System
- Run monthly financial detail reports for the Associate Deans and the Director of Communications & Alumni Relations, and develop a process to distribute the financial reports in an efficient manner
- Reserve appropriate meeting/event spaces via University Systems or directly with venue
10
Skills For Front Office Administrator Admin Assistant Resume
- Process and analyze Dean’s Office student scholarships, and reconcile scholarship accounts
- Serve as the front office administrator for activities associated with the Office of the Dean
- Support multiple Associate Deans and the Dean’s Administrative Staff
- Provide friendly and efficient office reception to guests, students, and other faculty and staff to ensure that all visitors feel welcome, have their needs met, and receive accurate information
- Maintain a high professional standard of decorum, dress, workspace, and communication within the Dean’s Office
- Provide efficient, reliable and accurate administrative support to multiple individuals
- Prepare and send correspondence letters and memos
- Make copies, file, send facsimiles and emails for members of the Dean’s Office staff
- Collate, receive and respond to requests for information via phone, mail and email
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