Home Delivery Resume Sample
Sylvan Kling
678 Leuschke Cliffs,
Dallas,
TX
+1 (555) 906 7611
Work Experience
Project Manager, Optum Rx Home Delivery
11/2016
-
PRESENT
Philadelphia, PA
- Ensure merchandise is secure in company vehicles’, ensuring adequate product protection is maintained at all times
- Provide effective customer care, whilst installing, collecting and servicing products in the customers’ home
- Assist in the collection and delivery of merchandise between stores and CSC’s as is requested
- Embracing, advocating, and modeling Sleep Number’s goals, mission, vision, and values
- Champion safety and model safe work habits by ensuring the adherence to safety procedures in the workplace and in customers’ homes
- Recruit and lead a team to perform Home Delivery Service as it pertains to Sears’ contractual SLA and KPI’s. Ensure training and standard of service are being executed and any failures are being addressed and corrected
- Lift and carry products into customers’ homes with no damages, and assemble as required
- Valid driver’s license (class 5 only is needed) ~ Graduated is NOT sufficient
Home Delivery & Assembly Technician
07/2013
-
05/2016
Phoenix, AZ
- Excellent customer service skills, including the ability to interact directly with customers in a professional and courteous manner
- Prioritize work on a daily basis
- Valid driver’s license (Class 3 or class 5, qualifying for class 3)
- Impact VOICE (coworker’s satisfaction survey) by supporting the development and coaching of department coworkers to ensure they meet the expectations of their key tasks
- Partner with our home delivery service provider to ensure the best possible experience for IKEA’s customers
- Manual Handling of Customer Products
- Timely and efficient completion of multi-drop deliveries and transportation
- Two person lifting of heavy items
- To undergo regular training and driving assessments
Home Delivery Assistant
08/2009
-
03/2013
Phoenix, AZ
- Current Driver’s Abstract (no more than 2 moving violations in the past 12 months)
- Career progression program
- Employee discounts & Personal "Paid" days off
- Continuous maintenance of the locations’ resource constraints and capacities
- Proven ability to troubleshoot strategically and think creatively
- Strong ability to grasp the task, understand constraints, and think creatively to resolve routing issues effectively
- Prior experience analyzing and interpreting data
Education
Lock Haven University - Clearfield Campus
2004 - 2009
Bachelor's Degree in Business Administration
Professional Skills
- Excellent communication and organizational skills and demonstrate the ability to meet deadlines
- Leverage strong communication skills to effectively collaborate with internal and external stakeholders
- Demonstrated strong analytical, interpersonal and presentation skills
- Excellent ability of oral, written and listening skills
- Good customer service skills - experience desirable
- 6 months prior experience with recommending products, services or solutions to clients in a retail or direct in-home environment
- Possess creative problem-solving skills and leverage innovative approaches to solve complex problems
How to write Home Delivery Resume
Home Delivery role is responsible for database, customer, training, retail, security, shipping, wireless, digital, modeling, insurance.
To write great resume for home delivery job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Home Delivery Resume
The section contact information is important in your home delivery resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Home Delivery Resume
The section work experience is an essential part of your home delivery resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous home delivery responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular home delivery position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Home Delivery resume experience can include:
- Driving experience an asset but not required
- Delivering goods with accurate check off
- Driving experience of 3.5 tonne vehicle
- Past experience with performance management, hiring, training, and coaching
- Exercise strong safety precautions while maneuvering in client’s homes and while handling all products and merchandise
- Previous experience with building and maintaining client relationships in a leadership capacity
Education on a Home Delivery Resume
Make sure to make education a priority on your home delivery resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your home delivery experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Home Delivery Resume
When listing skills on your home delivery resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical home delivery skills:
- Written and verbal skills resulting in effective communication with internal and external customers
- Good customer contact/interpersonal skills- ability to establish a professional rapport with the customer
- Communicates effectively with customers, co-workers and supervisors; including text, calls, emails, and other methods of electronic communication
- Valid Hazardous Goods License (where appropriate)
- Effectively plan the daily route,
- Computer skills are necessary to communicate by email, access and print subscriber lists and access subscriber information in our database
List of Typical Experience For a Home Delivery Resume
1
Experience For Home Delivery & Assembly Technician Resume
- Secure loads effectively
- To represent DHL in a professional manner to customers and provide excellent customer service at all times
- Valid Driver's licence - no more than 6 points
- Current valid driver’s license and ability to provide proof of insurance that meets Apex/client’s requirements
- Assist in unloading and unboxing merchandise
- This is a temporary position, with the work period beginning April 2, 2017 and ending September 10, 2017
- This is a temporary position, with the work period beginning ending September 10, 2017
2
Experience For Project Manager, Optum Rx Home Delivery Resume
- To comply with working time legislation
- Responsible for all aspects involved with Client deliveries (driving a delivery truck, product set-ups and haul away)
- Accurately reports work completion or status of assignments that were unable to be completed, including reason, reschedule information and follow up required
- Knowledge in Smartphone technology and basic understanding of wireless networks
- Collaborate with Delivery Leader to drive RH’s Vision across all route initiatives and aspects of delighting our clients
- Read maps and control global positioning and navigation systems
3
Experience For Home Delivery Assistant Resume
- Possess deep connection to RH brand and continuous focus on developing customer loyalty
- Daytime, evening & weekend availability
- Two-person lifting of heavy items
- Direct responsibility for the general management (strategic and operational) and monitoring of the store’s After Sales and External Service functions
- To be able to follow standard operating procedures / process
- Assist Personal Shoppers with order selection in store as requested or required depending on business needs
- Knowledge of EU driving regulations
- To work in a safe manner
4
Experience For Home Delivery & Carts Team Leader Resume
- To comply with local legislation requirements and company policies and procedures
- Regular completion of vehicle checks
- To maintain regular contact with the transport team
- Determines best way to bring merchandise in, including deciding if any doors need to be detached in order to protect Clients home and purchased product(s). Remove and in-stall doors as necessary
- Moves products safely into the home and unboxes and sets up products. Ensures products are functioning properly
- Manages inventory and vehicle maintenance according to established vehicle standards and processes
- Provides training to new drivers
- Obtain any State/local licensing as required
- Completes all paperwork, and obtains Client signature for proof of delivery
5
Experience For Operations Leader, Home Delivery Logistics Resume
- Leads or assists on two person jobs as well as performs work alone
- Carry/lift/push/pull weight up to 75 lbs. alone or up to 150 as part of team, without the use of a harness/lift/dolly, with or without reasonable accommodation
- Carry/lift/push/pull weight up to 350 lbs. alone or up to 700 as part of team, with the use of a harness/lift/dolly, with or without reasonable accommodation
- Conducts service visits in customer's homes delivering, relocating, assembling and repairing products to specifications with an expectation to personify Sleep Number’s customer experience standards
- Completes a daily vehicle inspection report, in accordance with DOT standards
- Ensures that all daily schedules and work assignments are properly completed
- Ensures that all work is conducted in an efficient, quality and professional manner
- Ensures tools, boxes, products, and vehicles are placed in a safe place so as not to injure technicians or customers
6
Experience For Regional Home Delivery Manager Resume
- Embraces, advocates and models Sleep Number’s goals, mission, vision and values
- Possess the ability to follow safety procedures
- Be able to lift/push/pull weight up to 350lbs. alone or up to 700 lbs. as part of a team with the use of a harness/lift/dolly, with or without a reasonable accommodation
- Manage site and work performance though Key Performance Indicators, training and development, on-the-spot coaching, reporting and analysis, and counseling to employees
- Daily management of daily delivery operations to include reports management, delivery completion, driver performance, inbound trailer scheduling and unloading, and customer order delivery completion to the standards of RH's delivery operational playbook
- Responsible in maintaining a safe working environment for associates and delivery teams by continuously enforcing safe and smart work practices
7
Experience For Senior Home Delivery & Assembly Technician Resume
- Professional development and mentoring of team members to build internal bench of future leaders
- Manage by the guidelines of the delivery SOPs and conduct on-the-spot delivery audits on a weekly basis
- Identify Customer's Room of Choice
- Escalate any delivery concerns to Help Desk
- To record issue and return of sundry equipment
- To support crews in any matters that need escalated
8
Experience For Ops Manager Home Delivery & PM Hub Resume
- To capture data as required and pass on to the appropriate person
- Record any issues on the transport log
- Treat all clients’ homes with utmost care, regard and respect
- Partner with Leader to direct and oversee daily workflow and deliverables
- Coach, train, mentor and develop your team to perform at an optimal level
- Continuously seek to eradicate operational inefficiencies and performance gaps
- Provide White Glove Home Delivery service to our clients
- Ability unify and lead vision for a team to accomplish a common goal
- Comfortable with and have ability to use and learn new technology
9
Experience For Home Delivery Driver Resume
- Travel between Store and External Warehouse is required
- Deliver new products and remove old products from customer homes
- Products to include: Refrigerators, Washers, Dryers, Stove Ranges and Microwaves
- Check for product connections in home, ensure functionality and instruct customers on use of products
- Determines best way to bring merchandise in, including deciding if any doors need to be detached in order to protect Client's home and purchased product(s). Remove and in-stall doors as necessary
- Reliable vehicle and proof of insurance. Mileage reimbursement is available if person vehicle is needed for work assignments
- To maintain regular contact with the Transport/Warehouse team as applicable
- Responsible for growing volumes in target ZIPS that are attractive to advertisers, developing new sales programs and increasing engagement of subscribers on multiple platforms
10
Experience For Home Delivery Site Manager Resume
- Effective communication of programs, results and accomplishments with the regional sales support staff, group publishers and hub sales teams
- TV sizes can range from 40” – 80”, which can be a max of about 130lbs (larger TV’s are 2 person assignments)
- Flexibility to work under own initiative
- Maintain legal tachographs
- Drivers digital tacho card
- Products to include: Refrigerators, Washers, Dryers, Stove Ranges, Over Range Microwaves, and Dishwashers
List of Typical Skills For a Home Delivery Resume
1
Skills For Home Delivery & Assembly Technician Resume
- Passionate about delivering great customer service and demonstrate it through your actions
- Install and demonstrate equipment in the customers’ premises, leaving the customer fully satisfied with the product
- Previous experience driving commercial vehicles
- Current valid drivers license and a clear driving record
- Good pay, great benefits and full training
- Presents the bed/system in a manner that validates the sale by the customer, establishing confidence in the product’s features and benefits
2
Skills For Project Manager, Optum Rx Home Delivery Resume
- Operates a company and/or leased vehicle, meeting safety and DOT standards
- Ensure an unmatched, world-class customer experience during each step of the home delivery and product-assembly process
- Possess a strong aptitude for leadership, coaching and mentorship
- Good knowledge of EU driving regulations, Consumer Law and Data Protection
- Valid C1E Driving Licence and ability to drive 7.5 tonne vehicle - Essential
- In home customer service experience (desirable)
- Install and demonstrate a product to a customer
- Operate company provided vehicle in accordance with company safety policies & procedures
3
Skills For Home Delivery Assistant Resume
- Experience of customer services
- Home multi drop experience
- I have the knowledge, confidence, and desire to make the customers collection and/or delivery of purchased goods easy
- 6 months of customer service or in home experience
- Strong mechanical and technical aptitude required
4
Skills For Home Delivery & Carts Team Leader Resume
- Valid driver’s license (class 3 is needed) ~ Graduated is NOT sufficient
- Valid driver’s license (class 3 only is needed) ~ Graduated is NOT sufficient
- Contribute to good health & safety and security in the workplace
- Valid class G license is required
- Experience of Customer Service
- Walking, sitting, standing and bending required
- Growing subscription revenue, achieving volume goals, increasing market penetration and managing expenses
5
Skills For Operations Leader, Home Delivery Logistics Resume
- Moving client products safely into their home, while unboxing, installing and checking functionality
- Assisting clients in completing all paperwork and obtaining appropriate documentation for proof of delivery
- Delivering customers’ online shopping orders to them on time and in perfect condition
- Keeping on smiling, even when traffic or the weather make your day difficult
- Taking pride in making customers’ lives easier
- Taking a calm approach and dealing with any issues customers might have with an order
- Delighting clients by ensuring a smooth end-to-end delivery process
6
Skills For Regional Home Delivery Manager Resume
- Determining the best way to bring merchandise into client’s homes
- Hauling away client’s previous technology products either alone or leading two person teams
- Providing training to newly on-boarded Geek Squad drivers
- Loading and unloading stock
- Ensuring that vehicles are kept in appropriate condition reporting any defects
- Collecting and returning unwanted stock
7
Skills For Senior Home Delivery & Assembly Technician Resume
- Working in a safe manner – in line with H&S policy and procedures
- Throwing newspapers from both sides of vehicle
- Sitting for long periods of time in vehicle or at desk
- Driving across a variety of routes
- Being a friendly face that customers are always happy to see
8
Skills For Ops Manager Home Delivery & PM Hub Resume
- Delivering a 1st class delivery service to customer
- Driving in a safe, courteous and legal manner
- Responding appropriately to customer enquiries
- Dealing appropriately with complaints
- Cleaning work area of all debris
- Comfortable with physical work including loading and unloading a van, and delivering orders to customers’ doors
- Ensures all standard operating procedures are adhered to; commits to training path to keep up with our ever evolving product line
- Installation ranges from basic audio/video connectivity to assisting other agents in fishing wires through walls for advanced home theater installations
- Frequent entering and exiting of a vehicle
9
Skills For Home Delivery Driver Resume
- Frequent lifting of newspaper bundles and carrier supplies weighing up to 50 pounds
- To ensure the safe loading/unloading of stock in line with Company guidelines
- Complies with all safety rules, regulations and training; maintains safe working conditions
- Properly load and secure items on delivery truck to prevent damage during shipping
- Held a UK or EU manual driving licence for at least 12 months
- Flexibility to work shifts including some early mornings, late nights and weekends
10
Skills For Home Delivery Site Manager Resume
- Competitive pay including a driver’s premium
- Colleague discount across Sainsbury’s, Sainsbury’s Bank, Argos & Habitat (after qualifying period)
- Access to ShareSave scheme (after qualifying period)
- Read maps/control global positioning systems and follow oral and written instructions
- Process knowledge of business processes such as profit and loss, profit margins, accounting, and other related principles
- To work using own initiative
List of Typical Responsibilities For a Home Delivery Resume
1
Responsibilities For Home Delivery & Assembly Technician Resume
- Fast paced, high volume retail environment
- Reports to: Home Delivery Manager
- Team: 24 – 30 coworkers
- Lift or maneuver 75 lb. with or without reasonable accommodation and team lift up to 150 lb
- Flexible hours to include weekends and shift work
- Lift or maneuver 75 pounds with or without reasonable accommodation and team lift up to 150 pounds
2
Responsibilities For Project Manager, Optum Rx Home Delivery Resume
- Have flexibility in work schedule
- Repeatedly carry and maneuver up to 75 lbs. alone without tools
- Repeatedly carry and maneuver up to 150 lbs. in a team lift without assistive tools
- Repeatedly carry and maneuver up to 350 lbs. alone with assistive tools
- Repeatedly carry and maneuver up to 700 lbs. in a team lift with assistive tools
- 5 tonne - desirable
3
Responsibilities For Home Delivery Assistant Resume
- Licence to drive 7.5 T licence essential
- Company Issued Smart Phone
- Interpret and follow mapped route for assigned deliveries
- Deliver guest orders to specified locations within established time frames
- Ensures guest delivery questions are accurately answered
- Comply with all Federal, State, and Company regulations and standards for product freshness, food safety, and sanitation
- Knowledge of the geographical area
- Read, understand and follow directions / instructions
- Count accurately and perform simple math calculations
4
Responsibilities For Home Delivery & Carts Team Leader Resume
- Complete any necessary return or exchange procedures to maintain correct stock levels and serve the customer in coordination with our service provider
- I ensure our store is a safe and secure environment at all times for visitors and co-workers
- I understand global solutions, tools and working methods and the IKEA Concept and ensure I use the appropriate manuals and other education tools to support me in maximising our customers’ shopping experience
- I have an overview of the store and customer relations action plans, and understand how our department action plan supports this
- I understand the impact of my actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of my customers
5
Responsibilities For Operations Leader, Home Delivery Logistics Resume
- Build relationships across the store and involve the right people to deliver continuous improvements that benefit our customers, colleagues and Morrisons
- Significant Employee Discounts
- Knowledge of geographical area
- Ensure timely and accurate handover or delivery of customer merchandise
- Maximise first time success
6
Responsibilities For Regional Home Delivery Manager Resume
- Ensure the safe delivery / collections of products
- To be familiar with the vehicle
- Provide support and feedback to colleagues and operations team
- Operational Documentation & EPOD input
- First Time Success, Damage and Attendance
- Maintain regular contact with Operations team
7
Responsibilities For Senior Home Delivery & Assembly Technician Resume
- Count and check all products, compare to EPOD / manifest and complete a visual check for damage
- Report any excesses, shortages or damage to supervisor in a timely manner
- Complete routine vehicle checks
- Transportation/Fleet Service Home Delivery Management, which includes employee relations,
- Aged at least 18 years or over
- Have the physical capability to lift and move totes containing customers’ groceries. This could potentially be up stairs or over long distance depending on the customer’s location
8
Responsibilities For Ops Manager Home Delivery & PM Hub Resume
- Vigilant and confident behind the wheel
- No more than six points on your licence
- Access to Employee Assistance Programme
- 24th September 2018
- 5 tonne licence
9
Responsibilities For Home Delivery Driver Resume
- 7th August 2018
- 16th July 2018
- 25th July 2018
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