IT Manager Resume Sample
Malachi Schaden
3166 Estel Springs,
Phoenix,
AZ
+1 (555) 323 2203
Work Experience
IT Manager
07/2016
-
PRESENT
Boston, MA
- Foster a cohesive team environment within own team and across TS as a whole
- Responsible for continuous improvement of proactive Capacity Management processes for the various hardware and middleware platform domains
- Provides proactive actionable recommendations via Application Health reporting to avoid capacity-related issues
- Accountability for capacity analysis, modeling, and right-sizing of shared infrastructure and application environments
- Accountability for capacity reservation and assignment process with proactive approach to placement/management
- Provides infrastructure capacity analysis for application performance testing
- Provides consulting and resolution services for capacity-related incidents/service requests
- Accountable to maintain regular Health Check capacity communication with other ITS teams
- Demonstrated self-starter with ability to identify methods to improve cost effectiveness and availability of the Bank’s platform services
Site IT Manager
12/2012
-
02/2016
New York, NY
- Understanding of Storage Networking concepts: SCSI, iSCSI, Fibre Channel, CIFS, NFS
- Exposure with recent working knowledge of virtualized server hosting environments (e.g. Power, ESX, Cloud)
- Working experience with hardware and software storage products and solutions, including Hitachi, Cisco, Brocade, EMC, NetApp and IBM
- Knowledge of Middleware (e.g. Websphere, Tomcat, IIS, etc…) and Database (SQL, Oracle, DB2, etc..) an asset
- Responsible for project delivery for the set of application in their scope, commissioning projects to be executed by Tech PMs
- Establish day to day management direction and define priorities and strategies consistent with the business goals and aligned to overall direction from Technology Leadership team for own area
- Measure and monitor progress at clearly defined points in the process for all ongoing projects within the portfolio to ensure projects are delivered on time, within budget, and that projects meet or exceed expectations
- Comply with well-defined enterprise technology delivery practices and standards and project management disciplines - including creation of project documentation of system requirements, estimates of scope and cost
Digital IT Manager
01/2009
-
10/2012
Phoenix, AZ
- Ensure operational, reputational, and intellectual risks are understood, and provide advice towards minimizing risk and escalate where appropriate
- Maintain high level of customer service and ensure commitments are met; recommend appropriate actions to enhance service levels, through effective service level management practices/ agreements
- Ensure a full understanding of business requirements and apply knowledge to escalate/prioritize delivery of new and existing projects
- Experience with leading a support team
- Coach team members and also be hands on when required
- Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy. Develops and applies deep customer knowledge and intimacy to develop and deliver products, services, and interactions that provide value beyond expectations. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience
- Responsible for the long-term technical strategies/roadmap and day-to-day operations for middleware services such as: File Transfer & Encryption, System Messaging, Enterprise Reporting, Enterprise Monitoring, Citrix and Software Distribution (SCCM)
- Manages and guides staff on reported incidents and implements solutions for overall reduction in reported incidents
- Partners with the business user(s) to review and evaluate all requests for services, assisting the user in identifying and defining business information needs
Education
University of Kansas - Edwards Campus
2004 - 2008
Bachelor's Degree in Computer Science
Professional Skills
- Possess strong communication skills & excellent writing skills
- Good people management & inter-personal skills, excellent analytical, and communication skills – both verbal and written
- Strong functional, organization and communication skills, with a proven ability to effectively meet deadlines and milestones
- Negotiating skills – negotiation skills are also required to ensure SLA’s that meet customer and Experian needs
- Strong interpersonal skills; communicates effectively (oral & written) with all levels of client, peer and IT management
- Strong interpersonal skills and proven ability to motivate and persuade others to effect change
- Previous supervisory experience – strong management, interpersonal and communication skills
How to write IT Manager Resume
IT Manager role is responsible for technical, interpersonal, business, leadership, analytical, organizational, presentation, english, communications, development.
To write great resume for it manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For IT Manager Resume
The section contact information is important in your it manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your IT Manager Resume
The section work experience is an essential part of your it manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative IT Manager resume experience can include:
- Responsible for Critical Issue Management (7 by 24) for the following area of responsibilities: File Transfer & Encryption, System Messaging, Enterprise Reporting, Enterprise Monitoring, Citrix and Software Delivery
- Strong communicator with excellent oral, written skills and ability to communicate effectively with all levels of management
- Excellent collaboration skills and able to work effectively with disparate teams
- Excellent written and oral communication skills. Possess the ability to effectively communicate ideas and collaborate with business professionals
- Experience with leading and supervising a team in a work environment. Strong organizational skills
- Show good time and priority management skills to make the team operation running smoothly and efficiently
Education on an IT Manager Resume
Make sure to make education a priority on your it manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in IT Manager Resume
When listing skills on your it manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical it manager skills:
- Demonstrated leadership skills with a proven ability to make things happen through solid impact and influencing skills
- Excellent communications skills (written, verbal) with strong analytical and problem solving skills required
- Demonstrated experience assessing priorities, balancing workloads, and allocating staff resources effectively
- Strong leadership skills, including the ability to effectively delegate tasks
- Previous experience managing small teams with good prioritization, conflict resolution and motivational skills
- Blend of strong leadership skills and hands-on technical skills
List of Typical Experience For an IT Manager Resume
1
Experience For Site IT Manager Resume
- Strong communication; interpersonal skills, negotiation and influence skills
- Fluent local language skills and very good English skills
- Excellent people management skills with the ability to coach, mentor and develop skills in others
- Proven ability to build consensus and work effectively within a cross-departmental team 3-5 years' experience managing online site
- Effective planning and organizational skills demonstrated through previous work assignments
2
Experience For Junior IT Manager Resume
- Demonstrate SaaS environment experience and skills
- Demonstrated leadership, coaching and mentoring skills combined with flexibility working in an evolving and growing IT environment
- Effective decision making/problem solving skills, using sound logical judgment
- Strong analytical, problem solving, project managing and reporting skills
- Good communication skills in English, fluent in reading and writing in Chinese
- Strong aptitude for learning new technical skills and becoming proficient quickly
3
Experience For Digital IT Manager Resume
- Good hands on technical skills who enjoys delving into the technical underpinnings of the implementation and contributing on a technical level as required
- Experience communicating and coordinating effectively with a variety of agency stakeholders and partners
- Excellent analytical, problem solving skills and understanding of Process flows
- Experience in facilitating applications issues discussion and drive release priorities according to Program priorities
- Excellent interpersonal / communication skills, including comprehension, conflict resolution, teamwork and relationship building
4
Experience For Dhts IT Manager Resume
- Proven leadership development and team building skills
- Excellent listening and presentation skills required; ability to adapt communication to style of the audience
- Very Good knowledge of analytical and logical conceptual level programming skills
- Experience in effectively managing both customer and vendor relationship contracts
- Experience managing your own time effectively in addition to the time of others (e.g. coworkers, contractors, etc.)
- Have demonstrated customer service skills in a mature manner as well as dedication to providing superior service
5
Experience For Cluster IT Manager Resume
- Critical thinker with strong analytical, data management and problem solving skills
- Strong analytical, organizational, problem solving and time management skills
- Excellent communication, organizational, technical writing, and interpersonal skills
- Proven experience acting as the liaison between the customer and development team to identify and deliver the most effective technology solution
- Strong communication and interdependent partnering skills in global setting
6
Experience For Svcs IT Manager Resume
- Strong analytical, problem solving, and technical proficiency skills
- Strong IT (project) management skills and methods knowledge (e.g. Prince II)
- Min. 5 years of experience in IT or related field proven experience with commonly used concepts, practices, and procedures within IT field
- Strong written, verbal, and presentation skills with the ability to summarize and/or diagram technical complexities
- Excellent verbal and non-verbal communication skills to advise middle and senior management
- Excellent project management, leadership and presentation skills
7
Experience For Core IT Manager Resume
- Work closely and effectively with super-users and end-users. Excellent identification and problem solving aptitude
- Strong written, verbal, and presentation skills. Ability to summarize/diagram complexities
- Strong leadership characteristics and managerial skills that empower and develop others
- Considerable functional change management experience with advanced stakeholder and risk management skills
- Effective project management and team leadership skills
8
Experience For Country IT Manager Resume
- Managing people/local IT team, and together delivering IT services through effective communication and strong regional connectivity
- Working experience, or project implementation experience with SAP Retail modules
- Proven record of establishing technology strategy within a growing and rapidly evolving business including evidence of
- Demonstrated experience at implementing and managing data provisioning applications (i.e., ERDAS Apollo, ArcGIS Server, Data Doors, etc.)
- Demonstrated experience successfully implementing & supporting Audio Video conferencing platforms
- Proven experience in IT infrastructure strategy, roadmaps, planning, deployment and on-going support
9
Experience For New IT Manager Resume
- Expertise in prioritizing and managing technical projects (Agile/Scrum experience desired)
- Help define project teams by providing and recommending resources with adequate skillset
- Proven experience leading and managing technical teams as a manager or technical lead
- Experience, including experience managing an IT staff
- At least six years’ work experience in audit, consulting or risk management in the IT sphere, or relevant experience working for an IT department
- Experience managing/directing an IT operation/business unit or similar experience is required
- Demonstrated experience managing and delivering complex projects and programs is required
- Have first-rate negotiating skills
10
Experience For Market IT Manager Resume
- Relationship: Manages complex and challenging business and technology relationships effectively
- Communicate effectively with the employees, vendors and customers at varying levels
- Demonstrate good leadership by providing an objective, high energy, consistent work ethic
- Coordinates and prioritizes multiple TDCT TS Head Office project initiatives and directives with a proven talent for multitasking on a variety of projects
- Prior experience at TD Bank in Technology Solutions, managing project delivery for an application or service with upwards of 25 concurrent initiatives
- Prior experience leading software development teams
- Demonstrated experience leading applications/process improvement
- Proven departmental and project finance and budgeting experience
List of Typical Skills For an IT Manager Resume
1
Skills For Site IT Manager Resume
- Very good technical skills in the respective technology and good understanding of Application workflow to provide inputs for automation and value add
- Strong leadership skill by envisioning, direction setting and problem solving, innovation, communication and priorities setting
- Experience digesting options, providing direction for parallel diagnosis and to making decisions effectively
- Proven working experience as an IT Leader or relevant experience
- Utilize your strong communication skills to be a driving leader within the Asia IT Team
- Strong communication skills, and ability to coordinate team activity to achieve required service levels
- Strong time management skills as this role is responsible for 15-25 different projects at any time
- Experience in SAP related projects with strong experience in data migrations to SAP ECC and BW
2
Skills For Junior IT Manager Resume
- Excellent project management and coordination skills working with multiple stakeholders across several technology platforms and business areas
- Proven experience with engaging in, planning, managing and delivering Digital and e-commerce projects from inception to launch
- Effectively deal with challenging situations, setting up and managing expectations
- Practical experience prioritizing, tracking, and reporting multiple demands for self and team
- Proven ability to build capability for yourself & others through job experience, coaching/training, and knowledge sharing
- Prior experience managing vendors, ensuring optimal and timely services are being rendered and that deliverables are met
- Hands-on technical skills in end-user support, Windows Server administration, network engineering, mobile devices and security
- Demonstrate ability to manage conflict without overusing this skill
3
Skills For Digital IT Manager Resume
- Expert analysis and problem-solving skills
- Experienced in driving effective change management, application and systems support processes
- Develop critical & creative thinking skills with team members to solve difficult problems and ability to dive into the details as needed
- Work effectively with all levels of staff, clients and IT personnel
- English oral and written communication skills - Bilingualism is an asset
- Native-level Japanese and Business-level English skills
- Able to clearly and effectively respond to questions from leaders, employees, suppliers and customers
- Related experience with strong academic background
- Computer skills (Ms Office, desktop/laptops)
4
Skills For Dhts IT Manager Resume
- Fluent written and oral English Skills
- Effectively interact with various stakeholders, vendors &work on conflict resolution
- Hands on Experience & solid understanding of SAN technologies along with the ability to perform day-to-day Dell EqualLogic SAN tasks and troubleshooting
- Prior working experience in a multi-vendor, cross-functional, and agile environments
- Sound commercial decisions making skills with a understanding of IT contract subcontract relationships and management
5
Skills For Cluster IT Manager Resume
- Demonstrated leadership experience, ability to set direction and vision, build consensus around recommendations, work with a team to meet objectives
- Working with VLAN, VRF, HSRP, port security, traffic shaping, priority queuing and Class of Service
- Looking for people who are strong leaders, able to see projects to completion, communicative, and committed to improving the business
- Working knowledge or hands-on experience with Omni Channel and Flexible Fulfillment systems
- Experience implementing, operating and maintaining all aspects of mobile technology (video conferencing, teleconferencing, PDAs, etc)
- More than 10 years of IT experience(systems development/sustaining) and having more than 5 years of supervisory function preferably in Manufacturing companies
6
Skills For Svcs IT Manager Resume
- Strong in work planning, monitoring, estimation and tracking
- Strong understanding of IT infrastructure technologies, including Desktop, Server and Networking systems
- Proven track record in resource management, including mentoring, coaching and performance management
- Proficiency working with VLAN, VRF, HSRP, port security, traffic shaping, priority queuing and Class of Service
- Demonstrable experience of managing/motivating and developing staff
- Experience working supporting IC IT infrastructure and system architecture
7
Skills For Core IT Manager Resume
- Experience managing teams, direct reports, budgets and presenting to senior leaders within an organization
- Good understanding of networking concepts and infrastructure Services, such as DHCP, DNS, WINS, PKI, etc.)
- Strong understanding of basic technical architectures including LAN, WAN and VPN
- Experience of managing external service providers delivering projects and support
- Experience implementing processes for management of Privileged Access using CyberArk
- Experience in building and managing teams in a diverse and extended environment
- Strong appreciation of the processes and challenges facing the customer being partnered
- Experience with purchasing, inventory management, and accounting
- Experience and understanding of current digital marketing technology platforms is required
8
Skills For Country IT Manager Resume
- Experience working in a global environment and managing teams across multiple countries is required
- Strong background developing and supporting solutions in the mobility space (iOS, Andriod, HTML 5, Responsive Design, hybrid mobility) is required
- Experience publishing and deploying mobile applications for availability through Apple & Andriod services (App Store, Google+, etc…)
- Extensive experience working in a team-oriented, collaborative environment and able to adapt to an existing environment
- Experience developing and managing departmental overhead and equipment budgets
- Strong technical knowledge of network hardware and PC operating systems, including Windows, Unix and Linux
- Demonstrates knowledge of fundamental principles of functional and unit testing
9
Skills For New IT Manager Resume
- Demonstrates knowledge & proficiency using Source Control tools and processes
- Experience working with content management systems; DemandWare, Magento, SiteCore
- Experience managing integration of websites into SAP environment
- Experience supporting SAP and other business applications
- Experience reviewing statements of work and/or vendor proposals
- Possess a good understanding of technical capabilities
10
Skills For Market IT Manager Resume
- Experience working with standard and customized Oracle functionality
- Ensure team operates according to the globally defined ITIL Processes and within the quality standards established for the account
- Experience in dealing with telco circuits: internet, voice, MPLS
- Experience in managing a complete Service Desk
- Handle multiple assignments and conflicting priorities
List of Typical Responsibilities For an IT Manager Resume
1
Responsibilities For Site IT Manager Resume
- Excellent communication skills and has good interpersonal skills to be able to relate well with VIP users and other end users
- Excellent verbal and written communication skills with the ability to effectively communicate with a technical and non-technical audience
- Strong project management experience/skills required
- Supervisory experience, strong leadership skills, exceptional work ethic and drive for constant development of self and team
- Solid business experience and proven experience driving technology strategy for a line of business are required
2
Responsibilities For Junior IT Manager Resume
- Strong interpersonal skills with excellent German (native) and English written and verbal communication abilities
- Demonstrated ability to effectively manage multiple high priority objectives and tasks simultaneously
- Strong computer skills and experience and proficiency using MS Project, MS Visio, Oracle, Microsoft Office and Hyperion applications
- Proven experience as an IT manager, including experience providing end-user support
- Self-directed, with proven problem solving skills
- Fast learner, good collaboration skills
- Excellent managerial, organizational and written/verbal communication skills
3
Responsibilities For Digital IT Manager Resume
- Excellent IT and programming skills
- Excellent organisational, time and project management skills
- Very strong teamwork, collaboration and communication skills
- Highly motivated, detail oriented, effective communicator, technology and managerial leadership skills
- Excellent verbal & written communication skills, be able to communicate on top management level
- Strong communication skills, including communication with employees, clients, senior management, and vendors
- Excellent presentation skills including the ability to translate highly technical information into business terminology
4
Responsibilities For Dhts IT Manager Resume
- Superior technical aptitude and strong analytical skills
- Strong leadership skills needed to build and motivate the new team
- Proven ability to effectively lead cross-functional projects from inception through to implementation
- Effectively manage (2) IT staff by prioritizing work, setting expectations and monitoring staff performance
- Strong teamwork, communication, influencing skills across all levels
- Demonstrated consensus building skills
- Strong negotiation skills to reach agreement on realistic requirements scope and schedule
5
Responsibilities For Cluster IT Manager Resume
- Excellent organizational and written skills and the ability to interact with co-workers
- Effective, respectful, professional communications, customer service and people skills
- Possesses excellent communication skills both verbal and written
- Excellent written, interpersonal and presentation skills. Ability to convey technology and business value propositions to mid-senior management
- Proven analytical, critical thinking, and problem solving skills
- Strong problem solving skills/ trouble-shooting
- Solid vendor management skills, including telco providers, systems integrators, and VARs
- Good management skills and knowledge of management principles
- Strong organizational, presentation and leadership skills
6
Responsibilities For Svcs IT Manager Resume
- Excellent communication skills, both in Bahasa and English
- Outstanding written, verbal one-on-one, verbal in group setting, and on-line communication skills
- Communicating effectively across a broad range of personnel and management levels
- Demonstrated experience leading and/or managing IT projects including departmental budget
- Relevant IT work experience required including experience working with remote team members and direct reports
- Experience managing a budget and strong vendor management ensuring Shazam continually receive the best service
- Advanced knowledge of TCP/IP protocol including advance troubleshooting skills to diagnose network hardware and software problems
- Strong experience in leading or managing web application development team and knowledge of technologies used for web development
7
Responsibilities For Core IT Manager Resume
- Strong experience with managing applications support and/or development
- Proven working experience as an IT manager in Telephony/Call center
- Proven experience developing IT policy and procedures
- Possess required technical skills and understanding of the IT environment
- Experience in a GMP manufacturing environment and experience in a biotech/pharma environment
- Experience of 3rd Party Contract and Vendor management including regular contract reviews and updates to drive cost effectiveness
- Experience in project management. Knowledge on data management, data architecture, basic programming and user experience for IT solutions
8
Responsibilities For Country IT Manager Resume
- Six or more years of experience in a related discipline including supervisory experience
- Microsoft SQL Service experience, with strong understanding of database structures, theories, principles & practices
- Efficiently and effectively managing Run the Bank initiatives and operational/support items for ECRR
- Experience in working with global teams at different time zones with good international cultural awareness
- Manage stakeholder expectations effectively
- Top-notch analytical, troubleshooting and problem-solving skills
9
Responsibilities For New IT Manager Resume
- Proven experience as an IT Manager in the Applications field
- Strong knowledge and experience (5 yr+) with distributed technologies (JAVA, UNIX, SQL, DB2, ORACLE, WINDOWS, SWIFT, MIS Office)
- Exhibited vendor management skills
- Over 10 years IT and management experiences, Experienced Team Leader
- Effectively organizes and maintains documentation to corporate standards. Keeps AAR abreast of changes in technology and implements new technology when needed
10
Responsibilities For Market IT Manager Resume
- Proven experience leading large scale projects
- Proven IT Support/helpdesk experience
- Work effectively within a globally dispersed team
- Effective communication and strong customer relationship management
- Prior application development management experience
- The development of staff in both soft and technical IT skills
- Work effectively in a fast pace environment, multi-task and work with minimal supervision
- Experience in application release management, release prioritization
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