Line Support Engineer Resume Sample
Talia Feeney
1750 Elton Cliffs,
Detroit,
MI
+1 (555) 272 4373
Work Experience
Line Support Engineer Asset Administrator
01/2017
-
PRESENT
Los Angeles, CA
- Incident management: working in a team environment resolving complex customer issues with all resolving agencies
- Problem management: Devise and implement plan of action to lab / recreate issues to identify area to fix and document plan and results
- Change management: Implement change requests under governance
- Act as tech lead for Projects e.g. Service launch, early life support, tools, process, documentation
- Coaching of 1st line team
- CSI: continuous review of process, systems and product support
- Knowledge management : Act as lead for creation and use of knowledge system
Line Support Engineer
04/2012
-
07/2016
Houston, TX
- Report writing: Write incident and problem reports
- Strong interpersonal skills, sound judgement, strong analytical skills, and excellent written and verbal communication skills
- Knowledge of all functions and related tasks in telephone service delivery
- Excellent customer care skills with the ability to identify a customer’s requirements and to recognise whether these can be met effectively from the resources, timescales skills and funds available
- Be available for Out of Hours and On-Call Rotas’ for major migrations and escalated issues
- Provide application administration support for Control-M’s production cluster, QA, Dev., and DR environments
- Try to resolve the case remotely, if can’t be resolved due to complexity, urgency, ability escalate to the higher team
- Keep good customer communication, help in professional manner to collect the needed information and proper escalation to higher team
Second Line Support Engineer
10/2007
-
11/2011
Philadelphia, PA
- Be able to resolve remote customer issues, configuration and basic problems
- Maintain the KPI which is part of the customer support targets
- Analyze connectivity problems, interpret testing results with different Telecom Companies and determine if the client’s equipment/circuits, vendor connection lines or Company routers are the cause and initiate measures for prompt rectification
- Supports team’s abilities and functions through positive customer relations
- Independently plan, organize and prioritize one’s own activities
- Wintel server administration experience
- Relevant experience VMware 3.X & 4.x Virtualization Technology
- Responsible for all day-to-day management of the VMs including: installation, upgrades, troubleshooting, patching, backup and recovery
Education
Huntington University
2002 - 2007
Engineer's Degree in Computer Science
Professional Skills
- Special Qualifications: Knowledge of one or more programming or scripting languages, such as C, C++, C#, .net, Java, Perl, etc., and one or more operating system, such as Windows, Linux/Unix, etc
- Excellent Technical skills, teamwork, oral and written communication skills
- Strong interpersonal and communication skills, communicating with diverse customers of varying levels of IT experience
- Strong troubleshooting and problem solving skills are required
- 2nd and 3rd line support experience with advanced Microsoft desktop and server skills including Windows 7/10 and Windows Server 2008 to 2016
- Strong organizational and problem solving skills in a production environment
- Demonstrated customer service skills working with internal and external users
How to write Line Support Engineer Resume
Line Support Engineer role is responsible for wireless, security, software, customer, german, english, finance, training, database, procurement.
To write great resume for line support engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Line Support Engineer Resume
The section contact information is important in your line support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Line Support Engineer Resume
The section work experience is an essential part of your line support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous line support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular line support engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Line Support Engineer resume experience can include:
- Excellent analysis, troubleshooting and problem-solving skills in the area of software and IT infrastructures
- English Language skills: min. B1 (verbal and writing)
- Good knowledge and experience in generating various asset related Reports
- Haven proven experience working within an IT ServiceDesk team (1st / 2nd line support) for a multi-site business with a large customer base
- Proven experience using Windows 10, Microsoft Office (Excel, Word and Outlook) 2007 or later versions
- Proven experience with troubleshooting principles
Education on a Line Support Engineer Resume
Make sure to make education a priority on your line support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your line support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Line Support Engineer Resume
When listing skills on your line support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical line support engineer skills:
- Good written and verbal communication skills in order to co-ordinate tasks with other teams and customer teams
- Good written and oral communication skills in English and Norwegian
- Excellent communication skills (verbal and written) for wide variety of audiences (e.g. non-technical, technical, commercial, laymen, etc.)
- Excellent German Language skills, verbal and written
- Strong written, mathematical, oral, and interpersonal skills
- Experience in supporting simple to complex network environments and have good fundamental knowledge of Routing and Switching
List of Typical Experience For a Line Support Engineer Resume
1
Experience For First Line Support Engineer Resume
- Escalation handling skills
- A existing interest in IT and/or technology in general, and a keenness to learn new IT skills
- Advocate of Lean Management skills and internal business practices (FBS)
- Experience with common IT systems including SAP or similar
- Experience in providing technical support to end customers
- Experience in connecting remotely to customer’s site through a specific system
- Experience using image deployment tools (SCCM)
- Typically, 2+ yrs. experience in customer focused role - post-sales technical support
2
Experience For Second Line Support Engineer Resume
- Work closely with First Line to increase the knowledge and effectiveness of the team
- Extensive experience with Oracle / SQL Server databases
- Experience in a similar position or in a software development environment
- Experience with virtualization technology (VMWare Workstation, Hyper-V)
- Working knowledge of Installing, configuring and maintaining desktop, laptop and peripheral hardware
- Operating System image creation/installation/troubleshooting (using: MDT, SCCM and WDS)
3
Experience For Line Support Engineer With German Resume
- Evening shift and weekend working pattern
- Bring people together when the troubleshooting process calls for it
- Supporting the Local Area Network & Wide Area Network across the global network infrastructure
- Working to pre-defined SLA’s
- Creating customer database backups ahead of fixes or releases
- Undertaking scheduled upgrades and Server moves
- Managing SCCM infrastructure
- Understanding and knowledge of LAN environments
- Understanding of data centres
4
Experience For Genesys Second Line Support Engineer Resume
- Providing 2nd line support for a client laptop refresh project
- Providing 3rd line Infrastructure support for Capita OneDesk and associated services
- Supervising IT contractors when on site,
- Completing periodic audits (of security, or equipment or for regulatory purposes),
- Managing requests in the CRM system
- Providing desktop and server support
- Benchmarking and Connect with J&J and External Plants for best practices and improvement opportunities
- Providing first and second line technical support for Windows, Lotus Notes, Microsoft Office and in-house applications to all end-users
5
Experience For Product Line Support Engineer Resume
- Ensuring calls are logged, processed and resolved accurately, in line with our Service Level Agreements & procedures
- Perform hands-on fixes on applications, including installing and upgrading software, database exports, and configuring the systems and applications
- Customer satisfaction is of utmost important by owning and performing end state resolution and following the protocol of timely updates
- Responsible for evaluating and installing peripherals and software/applications
- Provide Electrical and Instrumentation support to manufacturing areas, including production performance optimization and cost improvement
- Devise User Friendly Data Capturing, Analysis and Fact-based decision making
- Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard testing methodologies
6
Experience For Line Support Engineer Asset Administrator Resume
- Linux (preferably Red Hat or Centos distributions), including web server applications such as Apache HTTPD, Tomcat, and bash shell scripting
- VMWare vSphere v6, including ESXi, vCenter and clustering technologies such as HA and DRS
- Support changes to the Store estate (opening, refit or closing)
- Participation in regular site visits (both Stores and Supply Chain) and scoping operations to maintain or enhance the existing IT provision
- Purchase of new software and hardware as required including placing orders with suppliers for site visits and repairs
7
Experience For Line Support Engineer With French Resume
- Knowledge and understanding of Windows desktop operating systems
- Working in IT related field
- Manages working relationships with internal and external users
- Manage, maintain and respond to requests from the corporate ticketing system
- Manages moves & changes for all local hardware including PCs, Macs, phones,
- Support building and setup of new PCs, laptops and mobile devices
8
Experience For Line Support Engineer With Turkish Resume
- Perform additions & deletions of associates to IT systems and providing access and
- Conduct Basic Training in use of the Synergi Life products
- Administration of access control following company policy & procedures
- Support to New Stores Opening team to help manage installation for new store implementations
- Provide IT Training where necessary on software packages, remote access, network resources, & telephone/mobile usage
- Field incoming problems from end users to resolve application issues in accordance with end user contractual SLA’s
- Basic Training in use of the Synergi products
- High Availability of Backup retention including test and tune
- High Availability of the Windows based servers and workstations including VMWare Hosts
9
Experience For Line Support Engineer With Arabic Resume
- Product Performance/Quality – ensuring patches are tested and applied as required
- Provide prompt and accurate feedback to customers and follow up to ensure full functionality after troubleshooting
- Find root causes of the problems by analyzing the BWise Java source code
- Perform code-facing root cause analysis of customer incidents and document the solution
- Use trace files, stack traces, profiler logs, code analysis or whatever it takes to solve the puzzle of what is going on
10
Experience For Line Support Engineer Evening Shift Resume
- Timely labour hour input for billing and management
- Knowledge on Archiving solutions like Enterprise Vault
- Comprehensive hardware knowledge including mobile devices
- Meticulous and motivated, capable of working on their own on-site as required
- Study of technical troubleshooting techniques and newest technologies to remain current
- Passionate, dynamic, fast paced and dedicated to meeting complex commitments
- Provide prompt and accurate feedback to customers and ensure proper recording and closure of all issues
List of Typical Skills For a Line Support Engineer Resume
1
Skills For First Line Support Engineer Resume
- Great problem-solving and communication skills
- Excellent knowledge and experience of supporting Microsoft Office 2010/2013/2016
- Proven track record and experience of working in a high availability 24 7 environment
- Security and Wireless skills are an advantage to the role
- Ideally +2 years of experience in Telecommunications and Customer service and Technical Support experience
- Collaborative, flexible attitude with strong commitment to provide excellent customer service
- Prioritise incidents as per the ESO Incident Management Process Priority Matrix
2
Skills For Second Line Support Engineer Resume
- Application Management & Development Skills
- Good knowledge and experience of office applications
- Presentation & Interpersonal Skills
- Effectively communicate at all levels of Company and Customer hierarchies
- Working closely with the Infrastructure Team to resolve any high priority issues and ensuring that SLAs are met
- Cisco CCNP with experience of supporting, deploying and troubleshooting Cisco networking solutions
- Has experience and understanding of the following systems
3
Skills For Line Support Engineer With German Resume
- Experience with troubleshooting and debugging techniques
- Strong knowledge of Linux, Shell scripting, SQL, PL/SQL scripting for the analysis and resolution of customer issues
- 1st and 2nd Line support experience in a customer facing environment
- Experience in supporting desktop and telephony estates in multi-site environments
- Good knowledge of all Windows operating systems (Win7, Win10)
- Excellent knowledge of a wide range of networking hardware (e.g Cisco, HP, 3Com)
4
Skills For Genesys Second Line Support Engineer Resume
- Experience of working in the Financial Services Industry (desirable)
- Demonstrable experience of supporting industry standard database platforms within the IT industry i.e. Oracle, SQL Server, DB2
- Good understanding of the NICE goals and objectives
- Good understanding or NICE solutions
- Strong understanding of back-office work and customer focus
- Experience of network and software patching
- Flexible and able to adapt to changing priorities and coverage hours
5
Skills For Product Line Support Engineer Resume
- Demonstrate customer focus and an understanding of a customer’s needs
- Excellent technical background in a Microsoft Windows environment, utilising Terminal Services
- Experience supporting Linux servers an advantage. MSSQL Server an advantage
- Good electrical knowledge, especially on control, Drives, sensors, measuring instruments
- Demonstrable experience with ADDS, ADCS, DNS, DHCP and group policy
- Experience with laptops, desktops and other office equipment
- Experience in a 2nd Line Support role
6
Skills For Line Support Engineer Asset Administrator Resume
- In-depth, hands-on knowledge of and experience with enterprise and desktop applications
- Progressive experience in the desktop environment
- Hands-on experience with Windows/Linux/Android environments
- Experience of virtual server technologies – Microsoft Hyper-V or VMware
- Experience with SQL Server 2008/2012
- Strong technical knowledge of Technology and subject matter expert in two or more areas
- IT experience
- Experience in deskside support
- Knowledge of and experience in B2B service support operations
7
Skills For Line Support Engineer With French Resume
- B2B technology experience preferable
- Experience with German customers in offshore activities
- Good Knowledge of MS Access, Advanced Excel & Macros
- Excellent communication, writing, meeting facilitation
- Experience in HMI and SCADA system
- Escalating cases to higher tiers according to the defined protocols or by taking the required decision on situation basis
8
Skills For Line Support Engineer With Turkish Resume
- Monitoring various client’s LPARs using Monitoring tools such as Netcool
- Building and maintaining physical (HP and IBM) and virtual servers
- Reporting and escalating potential major incidents or threats
- Testing and implementing new changes to current IT procedures
- Supporting and training colleagues on new technologies and procedural changes
9
Skills For Line Support Engineer With Arabic Resume
- Working knowledge of administrating UNIX, Linux or Windows servers
- Understanding of ticketing tools
- Working in 9 hour shifts weekdays and on call on weekends answering customers’ calls
- Gathering information regarding the technical problem that accrued by in order to diagnose the problem in the system
- Understanding the root cause of the problem and trying to define a long term solution
10
Skills For Line Support Engineer Evening Shift Resume
- Understanding of Windows Server Operating System and the ability to perform domain related administrative tasks in DRA
- Securing corporate data while providing ease of use and performance for the end user
- Configuring & assisting in router & till installations
- Creating & updating IT procedures & documentation
- Resolving various IT incidents that are escalated from the first line support team
List of Typical Responsibilities For a Line Support Engineer Resume
1
Responsibilities For First Line Support Engineer Resume
- Experience of Windows server 2012/2016 including using PowerShell and basic scripting for active directory and file server management
- Verifying information according to companies’ data base, checking eligibility and level of support according to contract
- Connecting remotely to the customers system to try to resolve or diagnose the problem
- Working knowledge of software development principles would be advantageous
- Performing Scheduled Outages, IPL’s and Day light / Clock Changes
- Performs analysing, diagnosing, installation, and resolution of remote access technologies and associated problems
- Support of End User (as a 2nd and 3rd line support) desktops and laptops, running a Microsoft Windows Client OS on x86 or x64-architecture
2
Responsibilities For Second Line Support Engineer Resume
- Deliver all necessary updates to the Windows Operating System
- Project support e.g. for migrations, implementing new technologies like cloud services etc
- Drive Problem Solving, RCPS for Reliability, Safety and Quality on Shop Floor
- Impart training on Electrical basics to operators and technicians
- Configuration and support of mobile devices including IOS, Android & Windows
- Responsible for the analysis and implementation of desktop technology life cycle management processes including technology procurement, refresh and disposition
- Responsible for project analysis, coordination and planning for all technical components of desktop related projects
- Installation, configuration and support of Apple and Android devices – iMacs, MacBook’s, iPads (including Apple Configurator)
3
Responsibilities For Line Support Engineer With German Resume
- Working within a service desk or Incident management environment
- Use network monitoring tools to evaluate incidents and problems
- Offer alternative solutions where appropriate with the objective of retaining customer business
- Adaptable to emerging technology
- Business systems: Remedy, SQL reporting, Business objects,
4
Responsibilities For Genesys Second Line Support Engineer Resume
- Willingness and ability to plan and perform tasks before the deadline and work with multitasking
- Windows Security & Authorization
- User & User access administration in various application
- Group and group policy administration in windows
- Communication between End Users and on-shore consultants
- Basics of security policies
- German Language certification from Goethe Institute [Max Mueller Bhavan] Desired level B.2.2
- Management of PC and Macintosh functions
- High-level of Internal Customer Service
5
Responsibilities For Product Line Support Engineer Resume
- Communication of issues and resolutions to management
- Mobile devices and printers
- Proactively manage and support the end user and their devices
- Maintain documentation for hardware, software, PCI and SOX requirements and
- Coordinate A/V equipment setup for video conferences
- Responsible for administration of Windows Active Directory
- Perform Windows, iMac and MacBook setup and support
- Maintain attention to detail in a high-pressure environment
6
Responsibilities For Line Support Engineer Asset Administrator Resume
- After hours support of network and user required
- Follow company processes, policies and procedures
- Provide support for bespoke and off-the-shelf applications, including software releases and major client-facing projects as required by the business across Live/Production and test environments
- Maintain team and departmental procedures, diagrams and other documentation
- Provide a prompt response to service tickets raised, including liaising with end-users/clients ensuring the ticket is closed to the satisfaction of the raiser and within agreed SLA’s
- Proactive monitoring of the infrastructure and applications within the team’s remit, performing root cause analysis of any significant issues, and recommending and supporting improvements
- Install, configure and upgrade operating systems and software, using standard business and administrative packages
- Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems
- Maintain the first line of defence by operating risk controls assigned to the individual
7
Responsibilities For Line Support Engineer With French Resume
- Respond to support requests and questions related to hardware or applications, diagnosing equipment and configuration issues on desktops and laptops
- Ownership, monitor and track assigned requests in incident management system. Work closely with end-users to resolve specific problems. Ensure that all requests are completed in a timely manner
- Customer support and problem solving
- Maintain high level of end-user satisfaction
- Configuration and general administration of the Synergi Life application
- Cooperation with other team members in support and 3rd line resources from development
- Utilize the job ticket system to log all requests and activities including documentation of special requests and solutions to problems for future use by other Techs, Engineers or Analysts
- MCSE Certification – advantage
8
Responsibilities For Line Support Engineer With Turkish Resume
- Ensures Service performance and fulfillment of service related SLA/ KPI Agreements
- Incident- and problem management to analyze issues and find solutions and/or workarounds for that
- Proficient in MS Windows Workstation administration
- Microsoft Windows Server (2008/2012/2016)and Active Directory knowledge
- Familiar with Infrastructure Architecture (TCP/IP, LAN/WAN, DNS)
- Knowledge on MS System Centre suite of products. In particular Configuration Manager
- Knowledge on hardware configurations
- Support multiple business needs at once and work with little oversight
9
Responsibilities For Line Support Engineer With Arabic Resume
- Solve problems and proactive attitude
- Capability to read and write technical documentation
- Support the IT department in the daily operation of the IT Service desk
- Escalate IT issues to the IT Support Manager and Director of Group IT as appropriate
- Participate in projects off site from time to time as deemed necessary
- Project Management Support for Improvement Projects related to Electrical Systems and Automation (Innovation, Lean, NPD)
- CSV Compliance and Documentation
- Sustenance of Improvement Projects through Process Confirmation
- PLC knowledge. Knowledge on Rockwell System, Wonderware is added advantage
10
Responsibilities For Line Support Engineer Evening Shift Resume
- Able to read P&ID and understand single line diagram
- Installation and configuration of Laptops and Desktops
- Compile and maintain documentation of hardware and software configurations
- Install software and hardware to support an extensive computer systems network
- Investigate and resolve customers’ issues through the use of product knowledge, excellent troubleshooting skills and involvement from Services and Engineering/R&D expert resources
- Prioritise, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy with the customer
- Identify and learn appropriate software applications used and supported by the Company
Related to Line Support Engineer Resume Samples
Application Support Engineer Resume Sample
Work Experience
• Provide Level 1 and 2 support (24x7) of Scottrade’s in-house and 3rd party distributed production applications, as well as deployment of new software, upgrades and application code to remediate known defects. Effectively escalate to Level 3 in-house and 3rd party support teams as needed
• Work with...
Professional Skills
• Be responsible for upgrades, performance m...
• Demonstrated: excellent customer service s...
• Strong communication skills (soft skills c...
Applications Support Engineer Resume Sample
Work Experience
• Familiarity with field optical alignments, robotics, electrical/electronics, and mechanical systems
• Prior field experience supporting customers using sequencing or array technologies is ideal
• Knowledge and skills typically acquired through previous positions in fast-paced...
Professional Skills
• Strong problem solving skills- Ability to ...
• Advanced troubleshooting skills to effecti...
• Self-directed, excellent analytical and tr...
Line Support Resume Sample
Work Experience
• Knowledge of networking and hardware issues (desirable)
• Knowledge of networking and hardware issues
• To reside within easy travelling distance of our Bradford office
• Demonstrate Eaton’s values and philosophy with every action and every decision in ...
Professional Skills
• Strong personal development and motivation...
• Experiences in managing risk, developed an...
• A strong methodological and structured app...
Center Support Resume Sample
Work Experience
• Provide visibility and support to the Facilities team when monitoring the Data Center’s building controls
• Assist in the physical installation and maintenance of datacenter hardware, including but not limited to mainframe, storage, server, network, and telephony systems
• As...
Professional Skills
• Strong organizational skills, high level o...
• Experience using problem solving skills, b...
• Strong analytical and reasoning skills--ab...
Tech, Tech Support Resume Sample
Work Experience
• Working knowledge in the following
• Firewalls, Intrusion Detection System Brands & technologies, Packet sniffers and Vulnerability Network Scanners would be an added advantage
• Secondary focus is to assist online support team with expertise for key customers’ issue for ...
Professional Skills
• Under general direction, provides customer...
• Strong analytical, problem solving, multit...
• Strong verbal communication and listening ...
Expert Support Resume Sample
Work Experience
• Good knowledge of the Results Management
• Good ICT skills, knowledge of ERP systems
• Experience in dealing with stakeholders
• Working in international Business
• Knowledge of sales systems, forecasting and basic financial manag...
Professional Skills
• Strong relationship skills and ability to ...
• Execute flawlessly on day to day tasks by ...
• Excellent verbal and written English commu...