Membership Coordinator Resume Sample
Sasha Carroll
2234 Cummerata Lodge,
Phoenix,
AZ
+1 (555) 778 8477
Work Experience
Office Manager & Membership Coordinator
08/2017
-
PRESENT
Philadelphia, PA
- Identify industry software best practices, specifically with Advantage (DonorNet), Spectra (7 and CRM) and Advance products
- Flexible work schedule; nights and weekends as neededResumes Accepted Until11/11/2016
- Assists in creating a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction
- Recruits, hires, trains, develops, schedules and directs personnel. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals
- Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the Controller and CFO as necessary on financial transactions
- Audits membership files for accuracy
- Works designated amount of hours at the front desk, with remaining hours in an administrative role
- Meets or exceeds tour/join ratio
Membership Coordinator
05/2012
-
04/2017
Detroit, MI
- Processing deposits for membership deposits
- Process financial information and reports
- Develop and maintain confidential files and correspondence, including writing, editing, and proofreading. Maintain calls, emails and other communications in a timely manner
- Attend after hours and weekend events for community engagement and station promotion
- Assist Director of Membership & Healthy Lifestyles with developing and implementing 30, 60, 90 day retention plan. In addition, assist in planning and coordinating family events and programs as related to member service or special events
- Serve as Member Services Director in the absence of the Director of Membership & Healthy Lifestyles, including supervision of Member Services staff
- Assist Director of Membership & Healthy Lifestyles with facilitating and conducting monthly staff meetings to communicate problems, policies, and procedures and marketing support, as well as correcting and addressing errors made by member services staff and highlighting successes of the department
- Assist with budget planning
Planning Assistant Membership Coordinator
05/2008
-
02/2012
Los Angeles, CA
- Ensures staff meets or exceeds Engage goals
- Visual, auditory and verbal ability to communicate effectively
- Membership database functions for TV and Radio, update member information, mail reminder and renewal notices to supporters, periodic mailings to members and prospective members excluding renewals and reminders
- Pledge organization for TV and Radio - set up premium and program information in database, verify and post pledges, order and mail premiums to supporters
- Formulate, direct and coordinate membership activities and policies to promote products and services, working with marketing and promotion managers
- Identify, develop, or evaluate membership strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors. See more occupations related to this task
- Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections
Education
Upper Iowa University - Waterloo Center
2003 - 2008
Bachelor's Degree in Marketing
Professional Skills
- Previous sales experience, with strong sales skills
- Good Organizational and administrative skills. Effective delegation skills
- Strong skills in supervising staff
- Excellent verbal and written communication skills; ability to interact well with members
- Excellent Computer Skills in MS Office (Word, Excel, Outlook, PowerPoint,)
- Prior experience with handling confidential information
- One (1) year of experience in research, health or health marketing experience
How to write Membership Coordinator Resume
Membership Coordinator role is responsible for computer, database, retail, word, recruiting, finance, credit, training, auditing, reporting.
To write great resume for membership coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Membership Coordinator Resume
The section contact information is important in your membership coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Membership Coordinator Resume
The section work experience is an essential part of your membership coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous membership coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular membership coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Membership Coordinator resume experience can include:
- Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations
- Functional computer skills required
- Social media, print and digital marketing experience
- Strong interest in and knowledge of the rapidly changing LGBTQ equality movement
- Solid understanding of data entry
- Some marketing or sales experience helpful but not required
Education on a Membership Coordinator Resume
Make sure to make education a priority on your membership coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your membership coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Membership Coordinator Resume
When listing skills on your membership coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical membership coordinator skills:
- Superior interpersonal skills and good organizational capabilities are required
- Good typing and computer skills. Knowledgeable in Access, Excel and Word
- Working experience with Allegiance software or other database software packages
- Experience with UNM Purchasing/Accounts Payable and P-Card transaction processing
- Experience working with iMIS database and Microsoft Office applications (word processing, merges and spreadsheets)
- Experience leading and/or supervising volunteers
List of Typical Experience For a Membership Coordinator Resume
1
Experience For Contracts & Membership Coordinator Resume
- Work with Senior Director on the implementation of effective marketing strategies with the goal of increasing Y visibility in the community
- Operates key office machines including but not limited to: computer, calculator, fax machine and copier
- YMCA or other non-profit experience
- Experience with membership software Daxko Operations
- Handle the financial assistance processing for the Branch according to the Association’s financial assistance policy
- Special projects as assigned, such as preparing Finance Committee and Board presentations, and handling the logistics of membership research
- Responsible for all aspects of twice-yearly general fundraising drive on behalf of the Lowe, from solicitation letters to gift acknowledgment
- Maintains complete understanding of membership categories, sales processes and new member enrollment processes
2
Experience For Development & Membership Coordinator Resume
- Provide regular organizational reports including program revenue and membership number updates
- Maintain a robust knowledge of the data processes related to the Membership Department. Create fundraising campaign source codes as required
- Work with Director of Membership & Healthy Lifestyles and family center team to communicate all membership campaigns and events
- Assist Director of Membership with developing and implementing 30, 60, 90 day retention plan. In addition, assist in planning and coordinating family events and programs as related to member service or special events
- Assist with Membership budget planning
- Work with Director of Membership and family center team to communicate all membership campaigns and events
3
Experience For Office Manager & Membership Coordinator Resume
- In the absence or unavailability of the Membership Director, meet with prospectiv
- Microsoft Office Suite & Database management
- Possess excellent computer skills, proficient in Microsoft Word, Excel. Ability to utilize other YMCA membership programs, such as Daxko and learn new systems as deemed necessary by supervisor
- Friendly, outgoing with the ability to relate and communicate well with individuals and the ability to make sound judgments
- Excellent interpersonal, written, oral and multicultural communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
- Work with Senior Director to support the strategies to recruit new members and retain existing members. Create a member-focused culture and model relationship-building skills in all interactions. Foster a climate of innovation and resolve problems to ensure member satisfaction
- Support the recruitment, hiring, training, development, scheduling of employees and volunteers as needed. Specifically for the welcome center/front desk. Review and evaluate staff performance. Develops strategies to motivate staff and achieve goals
- Promote program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration
4
Experience For Program & Membership Coordinator Resume
- Support proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with other staff as necessary on financial transactions
- Assists in other departments throughout the branch as needed
- Responsible for attendance at all required meetings and YMCA activities
- Assists with the leadership of staff and volunteers in the Annual Campaign
- Support the YMCA of Metropolitan Fort Worth association in membership initiatives
- Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community
- Schedule and manage the General Manager’s calendar and travel arrangements
- Keep records of General Manager’s expenses and prepare necessary expense reports
5
Experience For Lowe Membership Coordinator Resume
- Provide customer service and process requests regarding LDC membership, publications and license agreements; facilitate related transactions through LDC’s e-commerce system. This includes data entry and verification, monitoring electronic deliveries and related customer support
- Conduct annual member outreach, retention and renewal campaigns, including developing contact lists, communicating via email and phone and logging discussion details
- Maintain LDC’s membership and associated databases, membership agreements and publications license agreements assuring accuracy and completeness
- Help facilitate programs that better serve AWP’s membership, including the Writer to Writer Mentorship Program, and Writers’ Conferences and Centers
- Works with Lowe Director and University Advancement to create a unified “vision” for all Membership materials, including (but not limited to) marketing and solicitation materials
- Coordinates design and production of all Membership materials with Lowe Communications Specialist
6
Experience For Executive Assistant & Membership Coordinator Resume
- Identifies new Membership markets through independent research
- Liaises directly with upper-level Members of the Lowe to ensure that all of their Lowe-related needs and expectations are met
- Ensures that all information in museum Membership database (Raiser’s Edge) is up-to-date at all times
- Handles all administrative aspects of the Lowe’s Membership program, including (but not limited to) invoicing, payment processing, Membership acknowledgements, Membership benefits (which vary greatly depending on Membership level), fielding inquiries from Members, trouble-shooting, and independent problem solving
- Coordinates and implements all Membership mailings
- Order and restock office and kitchen supplies
- Assist in setup/breakdown for internal meetings
7
Experience For Planning Assistant Membership Coordinator Resume
- Assist with AV and web conference equipment
- Maintain conference room calendar
- Oversee membership saes process and performance
- Answers member and prospective member questions with accuracy and efficiency
- Initiates telephone correspondence with prospective members to introduce the Club and Club amenities
8
Experience For Membership Coordinator Resume
- Prepares and distributes various Club mailings including but not limited to: Club announcements, newsletters, sales information. Creates mail merges from electronic files
- Maintains adequate inventory of membership sales kits and various Club and Membership notices and information
- Orders and maintains office supplies and collateral for membership kits
- Assists in the preparation of monthly membership reports for facility manager and owners
- Lift 35 lbs. and stand, walk or sit for extended periods of time; occasionally stoop/bend
- Coordinate many of the operational and financial aspects of HRC’s highest revenue and largest expense program including but not limited to ongoing budget tracking, weekly revenue reporting by campaign, liaising with the Finance department regarding monthly cost center reconciliation, expense tracking, and vendor payment
9
Experience For Contracts & Membership Coordinator Resume
- Coordinate the fulfillment of online and offline HRC premiums– including bidding and purchasing, inventory management, and weekly fulfillment processing. Serve as the liaison with the Consumer Marketing team
- A demonstrated ability to work well under pressure, handle multiple projects simultaneously, and work under tight deadlines
- Able to exercise good judgment; discretion is necessary
- Strong willingness to be a team player – to roll up your sleeves and get the job done
- Develop safe & effective exercise programs; provide general supervision
- Organize all aspects of HRC quarterly vendor meetings including agenda development, speaker facilitation, and invitation list
- Facilitate most operational components of all direct mail campaigns, including proof and set-up approvals, and maintaining a sample library. Assist with copyediting as needed
- Assist with contractual vendor-partner and consultant relationships for the program, including processing payment, getting internal approvals, and keeping a record of executed contracts
10
Experience For Development & Membership Coordinator Resume
- Ensure HRC is always up-to-date with compliance. Work with internal staff to ensure that state fundraising registrations are up-to-date
- Oversees the new member welcome kit process and maintaining inventory
- Serve as backup to the rest of the Direct Response team as needed
- Greet and instruct visitors
- Support a variety of projects for other employees
- Respond to phone inquiries
- Teach new and innovation group exercise classes
- Manages member/customer inquiries through phone, fax, mail, email and web site regarding membership and the association programs, ensuring adherence to standards for providing excellent customer service to members and customers
List of Typical Skills For a Membership Coordinator Resume
1
Skills For Contracts & Membership Coordinator Resume
- Data Integrity/Analyzing experience required
- Experience within an office setting
- Experience with PBS Pledge drives or other non-profit fundraising
- Organize, prioritize, and multi-task
- Experience as a Membership Coordinator
- Experience in membership or subscription programs in cultural, entertainment or family markets
- Knowledge and/or experience with Microsoft Excel or other spreadsheet programs
- Experience with membership recruitment and retention and database maintenance
- Project management capability strongly desired
2
Skills For Development & Membership Coordinator Resume
- Secretarial experience with thorough knowledge of general office clerical procedures
- Experience in sales and health & fitness industry
- Online voting for annual membership meeting
- Critical Thinking & Decision Making:Makes informed decisions based on logic, data, and sound judgment
- Maintains and nurtures relationships with both new and existing members
- Proficient Microsoft Office Suite, including Word, Excel and Office
- Knowledge of UW Advancement policies and procedures, including use of the donor database Advance
- Perform numerous ad hoc reporting requests to various HealthTrust and AdvantageTrust associates and members
3
Skills For Office Manager & Membership Coordinator Resume
- Closely coordinate with HealthTrust rostering team to assure process and data consistency is maintained at all times
- Computer literary (including expertise in Word, Excel, and Raiser’s Edge)
- Flexible to work day, evening and/or weekend hours as needed
- Proficiency working with Microsoft Word, Excel, and donor databases
- Coordinate and execute the membership renewal program and work with the marketing team to identify opportunities to market and promote membership
- Handle calls and emails from members, addressing inquiries and concerns, in a timely manner
- Maintain confidential filling system for correspondence, policies, standards, regulations and various matters related to the General Manager’s office
- Produces quarterly Membership reports for Lowe Director and University Advancement, including strategic analysis and proposed next steps
4
Skills For Program & Membership Coordinator Resume
- Composes and/or types routine correspondence including but not limited to: memorandums, letters, Club announcements, member newsletters and reports
- Maintains electronic member and prospective member databases and hard files. Creates and maintains accurate and efficient filing systems
- Receive incoming calls and assist with questions or completion of membership applications and/or contracts
- Collect membership data via reporting systems to distribute as necessary
- Work independently, but also contribute to a collaborative team environment; and
- Manages and tracks renewal process (all member types)
5
Skills For Lowe Membership Coordinator Resume
- Proactive communications and engagement with new members
- Committee management for non-technical committees
- Manages and responds to membership email inbox
- Master and own the member drop/termination process
- Compile, analyze, and provide reports on membership composition and trends for staff members, committees, and the Board
- Maintains overall excellence in customer service
6
Skills For Executive Assistant & Membership Coordinator Resume
- MEMBERSUITE, ACCESS, WORD, EXCEL proficiency
- General knowledge of museum organization and/or higher education
- Lift/move 40-45 pounds, occasionally
- Travel independently to local or regional locations
- Coordinate closely with leadership, legal, shareholders and implementation teams to ensure new members have properly completed and fully executed applicable membership participation agreements and other required documentation
- Coordinate with members to obtain and validate DEA information, HIN information, ship-to addresses and communicate it to applicable vendor contacts
- Assure accuracy of Membership structure and hierarchy in the HOME database. GROUP/DIVISION/MARKET structure
- Update and maintain Member Services changes within the HOME database
7
Skills For Planning Assistant Membership Coordinator Resume
- Generate and maintain Global Locator Numbers (GLN) for AdvantageTrust members
- Generate and communicate new member announcements and member eligibility letters to contract vendors
- Work with contracted suppliers to help ensure they have received and processed documentation to assure access to the HealthTrust portfolio
- Work with vendors to help ensure their Member Services lists reflect accurate HPG member data
- Research and resolve Member Services questions from vendors, account managers and stakeholders
- Complementary YMCA membership for employee and household; with access to all Association locations
8
Skills For Membership Coordinator Resume
- Career advancement & enrichment opportunities with one of the largest and most progressive YMCA Associations in the country
- Adequate knowledge and experience in order to deliver the Key Accountabilities and perform to the NSW Public Sector Focus Capabilities outlined in the Role Description
- Background in literature and/or writer’s programs strongly desired
- Life up to 25 pounds
- Think outside the box and work well independently
- Fun atmosphere with a great team
- Opportunity to grow with the company
9
Skills For Contracts & Membership Coordinator Resume
- Opportunity to increase earnings based on production
- Did we mention it’s a FUN career? Well, it is
- Experience/expertise in using information systems including but not limited to web graphic design software, Excel, Word, email, and social media management apps
- Experience in a nonprofit and/or association environment
- Maintain a high level of accuracy and confidentiality concerning financial and donor files
- Use computers for word processing, spreadsheet, database management, and other applications
- Knowledge of agency rules and regulations
- Fluent in English at Business Level in verbal and written communications
10
Skills For Development & Membership Coordinator Resume
- Preferably an Arabic speaker
- Short cut URL: Google URL Shortener
- ACE, AFAA, ACSM, NASM, NSCA certification
- Self-motivated, proactive, and assertive
- Proficiency in SAP, BW, Excel, Word, PowerPoint, and database
List of Typical Responsibilities For a Membership Coordinator Resume
1
Responsibilities For Contracts & Membership Coordinator Resume
- Takes necessary measures to ensure the association has the most current address and demographic data on members and customers, and initiates calls, emails and other correspondence to research and make necessary changes
- Supporting the sponsorship sales effort with research and marketing material development
- Participating in company strategy and planning sessions
- Contributing on planning, logistics, agenda and content development, for conferences and other events
- Developing lists of potential new members for PMV groups
- Assists with implementation of retention and recruitment campaigns
2
Responsibilities For Development & Membership Coordinator Resume
- Handles other special projects on an as-needed basis
- Communications:Under the direction of the Membership Manager, coordinate content creation and implementation of member-related communications including membership mailings, marketing materials, and other collateral print materials, as requested
- Events: Works with the Membership Manager to ensure membership has a presence at Burke programs and additional community events. Coordinates logistics, timelines, and staffing schedules for all membership events and provides staffing support for development events
- Assisting on marketing outreach to new members, including developing marketing materials, participating in recruitment phone calls and the like
- Interacting with existing and new members and supporting their involvement in the affinity groups
- Process and maintain member and donor information in DonorPerfect and Outbox databases; create and pull reports from databases as needed; maintain fluency in functions and tools available within each database; maintain hard files
- Manage membership table including selling memberships on-site and keeping materials full and up-to-date
3
Responsibilities For Office Manager & Membership Coordinator Resume
- Attend outreach opportunities with the purpose of reaching a broader audience of potential visitors and members
- Assist with, and attend, special events for donors and members as needed
- Process and track donations and membership dues from donors and members
- Respond to member phone calls and emails as appropriate, and work with Membership Manager as needed
- Assist Membership Manager with e-blast for members and donors, as needed
- Oversee special events for donors and members as needed
- Assist with creation and updates of development and membership materials, including: sign-up forms, donation forms, website content, calendar of events, and annual report
4
Responsibilities For Program & Membership Coordinator Resume
- Creation and auditing of new member files
- Assist the Membership Director with daily follow-up of new Member candidates. Create and execute marketing campaigns to increase membership enrollment
- Respond to member phone calls and emails as appropriate, and work with membership manager as needed to handle responses
- Preparation of weekly sales and membership reports
- Maintain compliance with all operational policies and standards
5
Responsibilities For Lowe Membership Coordinator Resume
- Process membership enrollments and any change of membership status
- Plan and execute special events for Membership related functions
- In the absence of Membership Director, meet with prospective members and give club tour
- Serve as liaison to multiple association committees, subcommittees and task forces, with responsibility for liaising with committee chairs and members, coordinating meetings/conference calls and, most importantly, moving forward and seeing through various action items
- Oversee and implement client award programs, from beginning to end
6
Responsibilities For Executive Assistant & Membership Coordinator Resume
- Coordinate and assist with member volunteer activities at meetings and events
- With the executive director and manager, review monthly financial statements and participate in the development of the annual budget, monthly financial forecasting and annual audit activities
- Assist with website content management; maintain and update the client website
- Strong interpersonal skills and customer service; a professional manner with the ability to work well with diverse types of individuals in person, over the telephone, and in written correspondence. Ability to communicate clearly, diplomatically, and effectively
- Work independently and in a team setting. Ability to take direction, problem solve, take initiative, set priorities, handle multiple projects, and exercise good judgment in a fast pace, dynamic, deadline-driven environment in an organized and professional manner
- Discounts on merchandise
- Responsible for entering updates to records in the iMIS database, changes member status, adds prospects, assigns interest codes, updates member profiles, including address changes, committee updates and processes requests from members and non-members to opt out of receiving emails from the association. Follows data entry guidelines and business rules in doing so
- Coordinates invoicing process for members- renewal dues payments. This includes maintaining record of mailings, number of invoice attempts, print, mailing and filing invoices. Also conducts routine email invoicing to members and recommends improvements and/or changes to renewal cycle notifications. Provides external vendors with lists for on-demand renewals and outreach
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