Membership Resume Sample
Fidel Ritchie
6989 Simonis Courts,
Dallas,
TX
+1 (555) 430 4574
Work Experience
Membership Associate
04/2017
-
PRESENT
Dallas, TX
- Use market and member data to develop and implement a comprehensive membership plans and strategies that increase new memberships and user-ship and improve retention of existing memberships
- Design and lead monthly membership campaigns as part of overall strategy, guiding the development of marketing
- Work with Executive Directors and Welcome Center staff at the branches to champion a culture of exceptional membership service. Model relationship-building skills and customer service in all interactions
- Establish and maintain positive relationships with businesses, organizations and those in the community whose influence and support could be of value to the organization to grow membership; lead corporate membership development, sales, and account management
- Provide leadership to branches to develop strong and coordinated Membership campaigns and metrics to evaluate success based on market data and trends
- Represent the YMCA in the community through cultivating relationships with Community Partners and establishing a strong presence within the community
- Participate in the association’s Financial Assistance Campaign, Branch Management Team Meetings, the Association Staff Retreats and various branch and association meetings and/or trainings
- Communicate professionally, clearly and consistently modeling the values of caring, honesty, respect and responsibility; coordinate responses with branches for member feedback in a timely and effective manner
Membership Analyst
07/2012
-
10/2016
Philadelphia, PA
- Provide all word processing, confidential correspondence, data entry, spreadsheets, typing and general administrative functions as deemed necessary by the Associate Executive Director
- Assure administration policy is adhered to, implementing OCY policy and procedures and assuring appropriate personnel are contacted
- Responsible for the maintaining of up-to-date and accurate information on the Branch Webpage
- Creates a supportive community environment, assists in recruiting and engaging new members, and connects members to the YMCA’s cause
- Under the guidance of the Health Innovations Director and the Wellness Director, assume leadership roles in programs, including; Diabetes Prevention, Livestrong, Pedaling for Parkinson’s, Blood-Pressure Self-Monitoring and the Cardiac Club
- Provide quantitative and qualitative data for participant’s progress and for conveying these results to all relevant parities (i.e. members, physicians etc.) as well as the Wellness Director in order to assess the program’s overall success rates and justify its continuance
- Offer quarterly health screenings and be a key player to the Active Older Adult population
Membership Assistant
04/2007
-
02/2012
Dallas, TX
- Work in a fast-paced environment and deal with the public in a professional manner
- Part of the leadership team in Seattle to instill PRO BEST as the foundation of the culture of PRO Sports Club
- Support all areas of the PRO Sports Club – Seattle through the leadership and training of the Membership Services cast
- Assist the General Manager in acquisition, training, retention, monitoring, reviews and staff development
- Develop and monitor schedule that assures PRO Sports Club customer service goals are achieved
- Assist the monitoring and management of the P & L’s of the Member Services Department at the Seattle location and make recommendations on what changes need to be implemented to assure profitability and legendary customer service/ experiences
- Be a part of the overall PRO Sports Club - Seattle leadership team to develop and implement the overall Membership Services Department for the Club
- Use market and member data to develop and implement comprehensive membership plans and strategies that increase new memberships and user-ship and improve retention of existing memberships
- Use trend and other market data to establish annual membership acquisition and retention goals with Association branches and create and support local strategies to meet/exceed these goals. Work with IT and CFO to integrate sales goals with budgets
Education
Everest University - Largo Campus
2001 - 2006
Bachelor's Degree in Business Administration
Professional Skills
- Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team
- Key skills required are excellent analysis capability, excellent written and oral communication skills, motivated to learn and teach
- Skills required include communication, relationship-building, customer service, leadership, multi-tasking and problem-solving skills
- Strong experience in the following skills sets
- Strong computer skills, experience with SalesForce.com is favorable
- Tailors communication to the customer’s needs with authority; effectively delivers presentations and has strong verbal and written communication skills
- Excellent personal computer skills and experience with standard business, marketing & presentation software
How to write Membership Resume
Membership role is responsible for interpersonal, organizational, computer, excel, software, analysis, models, organization, security, recruiting.
To write great resume for membership job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Membership Resume
The section contact information is important in your membership resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Membership Resume
The section work experience is an essential part of your membership resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous membership responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular membership position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Membership resume experience can include:
- Successfully balancing multiple time sensitive tasks through the use of good time management, prioritization, and organizational skills
- Demands a high-level of MS Excel competency, strong business acumen, an aptitude with quantitative analysis, and effective communication skills
- Outstanding interpersonal skills and a proven ability to collaborate with colleagues
- Strong project management skills involving simultaneous, multiple work streams
- Empower colleagues appropriate to their knowledge, skills & experience
- Excellent organizational skills, detail-oriented, and ability to work independently within a fast-paced environment
Education on a Membership Resume
Make sure to make education a priority on your membership resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your membership experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Membership Resume
When listing skills on your membership resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical membership skills:
- Strong consultative sales skills including negotiation, and the ability to influence and collaborate, including teaching for differentiation
- Creativity, attention to detail and strong organizational skills
- Strong English-language phone and email communication skills
- Demonstrated ability to collaborate, form partnerships, and work effectively as a member of a goal-oriented team
- Demonstrated ability to work under pressure, meet deadlines and deal tactfully and effectively with donors, consultants, and Library Management
- Solid Microsoft Office Skills (Outlook, Word, Excel, PowerPoint), as well as the ability to learn required business systems
List of Typical Experience For a Membership Resume
1
Experience For Membership Associate Resume
- Administrative Skills – Processing paperwork and entering data to update computer files; organizing information and keeping accurate records
- Build a value proposition through effective probing and understanding of the customers’ business model
- Ensure that all first aid stations and supplies are kept well stocked and in good working order
- Conducts cause-driven tours that are focused on designing a membership experience based on the prospective members goals
- Experience handling money accurately and honestly
- Experience in a related environment, preferably with a focus on data entry, financial processing, or customer service
- Professional experience working in a sophisticated development organization
- Collaborate with GM and Center departments to build out plan and measure effectiveness of the marketing efforts and program successes
- Serving as subject matter expert and coaching/training other teammates on the Membership function
2
Experience For Membership Analyst Resume
- Answering all the internal and external calls and giving relevant information and call forwarding
- Providing outstanding customer service to all members, guests, staff & the community
- Identifying and building relationships with prospective members in the local community
- Engaging new members in their opportunity to support the unique, needed programs and services of the YMCA as a supporting donor or volunteer
- Documenting all relevant processes and procedures and auditing procedures periodically
- Conducting show around and giving membership information
3
Experience For Membership Accounting Web Support Analyst Resume
- Handling all kind of payments and responsible to give sales summary to accounts and maintaining the cash float
- Inspecting the guest entering facilities and communicate with security as required
- Upselling and renewing membership applications
- Monitoring membership expiry and producing membership status reports
- Opening and closing the reception
- Handling Lost and Found items and handing it to security
- Planning and executing sales campaigns to achieve monthly sales targets and KPI’s in line with business objectives
- Ensuring compliance with contractual obligations
4
Experience For Membership & Annual Giving Manager Resume
- Identifying areas of potential revenue leakage and remediation
- Identifying opportunities for growth, development and collaboration
- Maintaining stocks of stationary, water bottles & fruits
- Processing individual memberships
- Processing donations in Vista
- Assisting with transition to new database, Altru
5
Experience For Temporary Membership Auditor Resume
- Marketing & Email Software
- Creating a fun, friendly and focused club environment where staff love to work and members love to work out
- Active Listening – Listening to, interpreting, understanding, and processing verbal information; probing to ensure all key information is obtained from member
- Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds (35%)
- Responsible for hiring/onboarding/reviewing/scheduling all Member Service staff
6
Experience For Manager, Membership Resume
- Assist Membership Directors with Member Prospecting including printing and distribution of membership materials as well as data entry
- Articulate an organization’s vision, values and programs to donor prospects in an engaging, motivating, and compelling manner
- Manage post-meeting follow up such as finalizing membership agreements, scheduling follow up calls, etc
- Maintains the database by updating member profiles, entering renewals and enrolling new members
- Additional educational training in marketing and/or online or direct mail fundraising
- Responsible for maintaining, updating and filing records of aerobics classes, messages & Lost & Found etc
7
Experience For Contracts & Membership Analyst Resume
- Oversees acknowledgement program, including pulling and reviewing of data, oversight of outside vendor and regular updates of acknowledgment copy
- Builds and maintains relationships with Akorn’s business partners, including but not limited to various wholesalers and group purchasing organizations
- Prepare the morning & closing report for accounts reference
- All information in the Club newsletter (including upcoming Member events, committees, etc.) and other information on the Club's website
- To have a full understanding of the booking system to manage demand for bookings or appointments
- Supervise the Membership and Annual Giving’s operating budget
- Manages communication with donors relating to stewardship events, such as invitations, managing RSVPs, and post event communication
8
Experience For Membership Consultant Resume
- Oversees day-to-day operations of the sustainer program, including data and tracking, oversight of outside vendor and communications strategy
- Provides administrative and data support for the workplace giving and planned giving programs
- Responsible for the development, direction and evaluation of comprehensive marketing and branding strategies for the department’s membership services
- Utilizes supplemental tools within the database system to support the business process by entering data, including system setup tables
- Extracts data as needed by running ad hoc reports, processing label and communication requests
- Responsible for the scheduling of all applicable service personnel and the budgeting of labor costs as directed by management
- Coordinate and assist with conferences and meeting responsibilities; manage speaker reimbursement and prepare post-meeting reports for leadership
- Work with our Marketing team to ensure the Member’s website is updated with correct information
9
Experience For Membership Engagement Coordinator Resume
- Assess and promote best practices on nurturing members, particularly in local units or contexts
- Conducts in-depth research and analysis. Identifies trends and emerging issues and recommends best practices to ensure maximum performance
- Assists in developing appropriate standards such as work methods, performance measurements and resources to support initiatives
- Creates reports, graphs and charts of data using computerized systems (PC and/or mainframe)
- Plan and implement member recruitment campaigns targeted at specifid audiences, including corporate partnerships
10
Experience For Membership Assistant Resume
- Participate as a key member of the YMCA's Healthy Living and Membership team
- Assist customers and members with reservations and scheduling
- Responsible for keeping welcome desk, clubhouse, and/or lobby areas organized and clean
- Assist with association marketing efforts to support membership and promotional campaigns
- Assist the CEO with Board Meeting preparation
- Support and encourage participation in the Guild’s online networking forums
- Love writing code (Java, Node.js, Python, JavaScript - as long as it’s done with quality)
List of Typical Skills For a Membership Resume
1
Skills For Membership Associate Resume
- Good interpersonal and communication skills in order to effectively interact with all levels of management and external customers
- Relevant professional experience, to include demonstrated customer service experience
- Deep attention to detail and strong written and verbal communication skills required
- 30 wpm with 95% accuracy typing skills
- Analytical skills and understanding of data analysis
- Resourceful and independent, yet able to work creatively, effectively, and collaboratively within an integrated, team-oriented fundraising environment
2
Skills For Membership Analyst Resume
- Effectively communicating value in addition to features and benefits over the phone to customers
- Demonstrated experience in customer service and administrative support
- Proficient in English communication and computer skills particularly MS applications
- Intermediate skills in Microsoft Excel, Word, Access and/or other applications
- Computer skills (MS Outlook, MS Word, MS Excel)
3
Skills For Membership Accounting Web Support Analyst Resume
- Work with the Association Executive and Board of Directors to determine new ways to effectively grow membership
- Demonstrates a strong sense of business acumen
- Organization skills and high attention to detail
- Interpersonal skills and ability to work well with diverse personality types
- Effectively manage multiple simultaneous projects and demands on both long-term and short-term timelines
- Experience in telemarketing, canvassing, and other fundraising approaches
- Experienced in requirement gathering processes, process modeling, and the standard development life cycle
- A proven track record of achieving fundraising goals
4
Skills For Membership & Annual Giving Manager Resume
- Direct marketing experience in fundraising or a business to business environment
- Experience with both traditional fundraising direct mail and digital marketing programs
- Experience building out and creating documentation of new processes and procedures
- Work in a team and work under pressure, being calm and in a good mood, whatever the situation
- Demonstrated understanding of cost benefit analyses
5
Skills For Temporary Membership Auditor Resume
- Experience managing complex schedules for multiple executives, onsite and remotely located
- Previous experience providing office or administrative support in a higher ed environment
- Previous experience using Timeclock
- Experience using Raiser’s Edge
- Previous experience in budget management and forecasting
- Experience serving a board of directors
6
Skills For Manager, Membership Resume
- Relevant experience preferably in a performing arts organization
- Experience of finding solutions to customers’ problems
- Experience working with customer relationship management software, Advance C/S, and/or iModules
- Previous experience in providing reports on performance metrics
- Experience working-cross functionally with an internal data team to extract data and lists
- Ensure to demonstrate positively the company ethics and guiding principles
7
Skills For Contracts & Membership Analyst Resume
- Experience working with large data sets is required
- Ensure that relationships with colleagues are maximizing team spirit and co-operation to the good of the department
- Demonstrate a commitment and quality to performance through personal example by adopting a customer centric philosophy
- Two years external sales experience or one year within ClubCorp
- 12 months experience in a similar role is advantageous
- Experience with Microsoft office; Proficient in PowerPoint
- A valid driver’s license with the ability to be insured by Indiana University
- A good understanding of Sales process and the importance of networking opportunities
8
Skills For Membership Consultant Resume
- Basic computer experience such as preparing correspondence, and email
- Familiarity with community best practices and experience interacting in a variety of online contexts
- Experience providing office support in a professional environment
- Previous experience with payroll processing
- Experience with cash handling and point of sale transactions in Innosoft Fusion or similar recreation membership management software system
- Experience working with faculty in a research or academic environment
9
Skills For Membership Engagement Coordinator Resume
- Experience working with large relational databases
- Experience in the use of social media
- Relevant professional experience
- Previous experience with Banner
- Practical agency or nonprofit experience
- Dreamweaver or HTML experience
10
Skills For Membership Assistant Resume
- Two or more years of experience with direct mail
- Experience with nonprofit membership programs
- Able to prioritize tasks in a fast-paced environment
- Membership sales or development experience
- Experience in a nonprofit or agency environment
- Experience in customer service, membership administration or contract administration
List of Typical Responsibilities For a Membership Resume
1
Responsibilities For Membership Associate Resume
- Moderate data mining/manipulation and data validation skills utilizing Excel (intermediate features),Cognos, Oracle, MS Access, Model N
- Evidence of being adaptable to working with changing priorities
- Superior written and verbal communication skills with exceptional attention to detail
- A track record of demonstrating initiative, enthusiasm, passion, common sense/good judgement, reliability and a commitment to achieving goals
- Manage field inquiries regarding GPO affiliation, GPO pricing, and quote validation
- Assesses programming effectiveness and satisfaction within marketing and outreach as it relates to industry trends on a yearly basis
- Steward donors via a variety of communications and experiences, including attendance at U.S. Soccer events and FIFA World Cups
2
Responsibilities For Membership Analyst Resume
- Experience cultivating major gifts from individual donors
- Experience in museum membership programs
- Experience in fund development
- Proven ability to create compelling gift proposals
- Experience in both collaborative and independent work environments
- Experience required
3
Responsibilities For Membership Accounting Web Support Analyst Resume
- Strong leader and team builder
- Has a good presence with arriving customers and able to serve hotel guests and members according to the sequence of service
- Budget and expense management experience
- Experience with Altru, Raiser’s Edge or similar donor management software very helpful, but not required
- Training/educating customers on program offerings and best practices that reduce the cost of delivering office products
- Maintaining service standards as outlined in the training program and ensuring staff is consistent with these quality standards
- Maintaining accurate and up-to-date logs summarizing all customer contacts in Saleforce.com
4
Responsibilities For Membership & Annual Giving Manager Resume
- Introducing new products and services to customers
- Driving adoption and renewal of assigned membership programs with assigned customers
- Setting up the New Sales Process and Sales Strategy within the club
- Supporting the daily operation of the Member Service team and key branch initiatives
- Mining and managing customer specific opportunities using reports, business intelligence tools, and referrals
- Manage the conference live streaming feature including registration, reporting, customer service inquiries, and fulfillment
5
Responsibilities For Temporary Membership Auditor Resume
- Collaborate with various SmithBucklin service units including marketing, accounting, IT and events to provide the best client service possible
- Provide administrative and project support to the client and staff team, including database maintenance, batch processing and reporting
- Collaboration with various SmithBucklin service units including marketing, accounting, IT and event services to provide the best client service possible
- Familiarity and a commitment to head-to-head testing and proper testing structures
- Assist with development and editing of fundraising appeals and cultivation messages
- Provide administrative and project support to the client and staff team, including database maintenance and membership processing
- Serve as membership staff person: managing the organization's data and generating reports as needed
6
Responsibilities For Manager, Membership Resume
- Perform member prospecting and membership outreach, focusing on recruitment and retention events
- Coordinate board meetings, including but not limited to travel logistics for board members, catering and A/V needs
- Assist with CRM and prospect database insuring integration to club’s operating system
- Provide SDFC cash handling & university cash handling procedures for all student employees
- Develop, review and edit data requests involving complex segmentation and appeal coding for all mailings
- Manage junior team members, to include providing day-to-day oversight, mentorship and coaching, as well as the completion of annual performance reviews
- Serve as membership staff lead, managing the organization's data and generating reports as needed
7
Responsibilities For Contracts & Membership Analyst Resume
- Maintain, edit and update Membership database and mailing lists in Excel
- Assist with Special Events (some evening and weekend hours required)
- Train and oversee interns working on membership tasks
- Utilize Social Media on the Club’s behalf including but not limited to FaceBook, Linkedin, Twitter, Instagram
- Basic Membership information including how to describe and define the Club as outlined in the Member Service manual
8
Responsibilities For Membership Consultant Resume
- Update CoreTrust membership list bi-monthly ensuring data is communicated accurately to vendors
- Revenue generation through renewals and up-selling opportunities for elements included within the Council’s Community
- Responsible for processing individual and club memberships and fulfillment of premiums
- Works with the controller in the processing and fulfillment of special memberships
- Implement quality control measures to ensure that the Academy Museum’s fundraising communications are delivered to the intended recipients
9
Responsibilities For Membership Engagement Coordinator Resume
- US Sales Team, including Contract Analysts, Chargeback Team, Business Analysts
- Support efforts to generate qualified membership leads utilizing internal Salesforce database and other channels
- Process, track, and nurture qualified membership leads with the goal of moving them through recruitment process
- Collaborate with staff members to leverage existing programs and activities for the acquisition of new members
- Help leverage data to inform organizational-wide decision making and tactics
- Provide support on additional fundraising and development activity, as assigned
- Motivation and capacity to develop deep understanding of AWE’s stakeholder audiences and offerings
10
Responsibilities For Membership Assistant Resume
- Answer telephone calls within 3 rings and adhering to the Jumeirah Telephone Standards
- Attend to guest registration procedure efficiently and reservations, taking note of all essential details
- Handle guest request and enquiries providing accurate information
- Participate in any scheduled training programs
- Responsible for checking the cash floats and daily sales of other GSE's
- Develops and implements new member onboarding strategies with the Sr. Membership Director, to increase new member retention
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