Membership Manager Resume Sample
Macie Ankunding
242 Pearlie Greens,
Houston,
TX
+1 (555) 973 5511
Work Experience
Membership Manager
01/2018
-
PRESENT
Phoenix, AZ
- Acquire more Cabela’s Visa accounts. Have confident outfitters pitching the card
- Ensure correct promotion of Cabela’s CLUB program
- Understanding of Cabela’s products and ability to promote the benefits of CLUB Membership to customers during the sales process. Lead by example to ensure account goals and objectives are being met
- Increase confidence levels and improve promotion of the CLUB and profitability levels for the company by adding more accounts and increasing activation
- Supervises daily activities of Retail CLUB Associates by providing job performance counseling, schedule and manage payroll budget, assign work, check for accuracy/compliance with policies and procedures, ensure Associates are proactively providing Superior Customer Service, and analyze/resolve work problems
- Liaison between retail management and the World’s Foremost Bank (WFB). Ensures positive working relationship between Retail and WFB operations
- Provides superior customer service to the Cabela’s customer and ensure the organization of the event is communicated so the even increases sales and accounts
- Coordinates and executes employee incentive programs, special events and marketing programs for CLUB Members. Reports success of marketing efforts to management
- Impacting turnover rates and ensure the right person is in the position to increase profitability for the company
Retail Club Membership Manager
04/2013
-
10/2017
Dallas, TX
- Responsible for conducting performance reviews, issuing appropriate discipline steps and preparation of necessary documentation. Maintains complete confidentiality in all employee and business matters
- Conduct interviews and hires associates for the CLUB Booth
- Screening the right people to ensure we have good support from the employee to acquire more accounts and increase profits for the company
- Reports and updates retail management of department performance. Attends retail store manager meetings
- Improved communication and understanding of both sides of the business to meet required budgets and increase profitability of the company
- Provide superior customer service to Cabela’s customers to ensure accurate and efficient outcomes. Understanding of Cabela’s products and ability to promote the benefits of CLUB Membership to customers during the sales process. Lead by example to ensure account goals and objectives are being met
- Provides superior customer service to the Cabela’s customer and ensure the organization of the event is communicated so the even increases sales and accounts. Coordinates and executes employee incentive programs, special events and marketing programs for CLUB Members. Reports success of marketing efforts to management
- To 4+ Years’ Experience
- Experience to include 1 year in a Supervisor/Manager role or 2 years in a Lead role in Cabela's
Digital Fundraising & Membership Manager
07/2007
-
12/2012
Philadelphia, PA
- Develop methods and criteria for measuring and summarizing data for complex analyses focused on Humana’s Medicare Advantage membership population
- Experience to include 1 year in a Supervisor/Manager role or2 years in a Lead role in Cabela's
- Schedules, both staff and facility schedules
- Supervises Daily Work Activities of Child Watch Staff
- Manages interviewing, hiring, discipline, and performance appraisals of Child Watch and Member Service Employees
- Maintains Training and Certifications
- Updates policies and efficiencies
- Attends Sessional Staff Meetings
- On-boards new staff
Education
University of Phoenix - Nashville Campus
2001 - 2006
Bachelor's Degree in Business
Professional Skills
- Identify and prioritize promising campaigns started by Canadians using Change.org, and help these campaigns win by conducting outreach to petition starters and media, featuring petitions to Change.org users via our email platform and social media channels, and helping petition starters more deeply engage their signers
- Design, manage and win major campaigns through thorough research and planning - including campaign narrative, strategy, tactics, timelines, messaging, media planning - based on your understanding of power and leverage points needed to win campaigns
- In collaboration with the North America Email and Membership Manager, drive user engagement via email for Canadian users and be responsible for hitting monthly active user engagement goals for Canada
- Build and maintain relationships and partnerships with petition starters, organizations, activists, community members, and decision-makers to facilitate the use of our platform for social change
- Work with a small team of business development staff members to drive a few other smaller revenue goals focused on Change.org’s sponsored petition product
- Commitment to providing excellent customer service skills
- Excellent keyboarding skills. Proficient with PC’s, printers, copiers and MS products
How to write Membership Manager Resume
Membership Manager role is responsible for travel, retail, training, database, customer, mentoring, coaching, digital, finance, credit.
To write great resume for membership manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Membership Manager Resume
The section contact information is important in your membership manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Membership Manager Resume
The section work experience is an essential part of your membership manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous membership manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular membership manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Membership Manager resume experience can include:
- Improved communication and understanding of both sides of the business to meet required budgets and increase profitability of the company. Liaison between retail management and the CLUB. Ensures positive working relationship between Retail and CLUB operations
- Impacting turnover rates and ensure the right person is in the position to increase profitability for the company. Responsible for conducting performance reviews, issuing appropriate discipline steps and preparation of necessary documentation. Maintains complete confidentiality in all employee and business matters
- Lead Cabela’s CLUB labor and talent acquisition and development of CLUB Booth Outfitters including scheduling, recruitment, hiring, and performance appraisals and issuing appropriate discipline steps as needed
- Represent the organization at external events and effectively communicate the value of Exponent Philanthropy membership
- Process, track, and nurture qualified membership leads with the goal of moving them through the sales process and converting them to members
- Computer literate and technologically proficient in standard word processing, spreadsheet and database software applications
Education on a Membership Manager Resume
Make sure to make education a priority on your membership manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your membership manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Membership Manager Resume
When listing skills on your membership manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical membership manager skills:
- Excellent writing and speaking ability and strong interpersonal skills
- Strong interpersonal skills and ability to work well with all different personality types
- Demonstrated ability to effectively manage multiple simultaneous projects and demands
- Work in collaboration with our Marketing team to effectively communicate the value of membership through the development of print and digital collateral
- Self-motivated. Time management skills and proficient using calendar and checklists
- Relevant professional experience, to include direct supervisory experience
List of Typical Experience For a Membership Manager Resume
1
Experience For Retail Club Membership Manager Resume
- Helps change lives every day by implementing strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction
- Develops a team by recruiting, hiring, trains, developing, scheduling and directing personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals
- Spreads the word by coordinating with marketing efforts to maximize enrollments and providing ongoing support to Program Directors on related issues and assisting in website and social media promotion
- Promotes program and membership enrollment during interactions with existing and potential members. Coordinates with Program Directors on program specifics and registration details
- Implements collection strategies for returns and renewals
2
Experience For Campaigns & Membership Manager Resume
- Ensures proper implementation of Welcome Center procedures and risk management guidelines. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions
- Actively participates in branch, department and association staff meetings and/or trainings
- Lead execution of all CLUB promotional offers, program pitch delivery, program services, marketing materials and Associate interaction for all Associates in the store. Ensure all CLUB promotional offers marketing materials are placed to expectations and Associates are properly trained on the promotion
- Lead Bass Pro’s CLUB labor and talent acquisition and development of CLUB Booth Associates including scheduling, recruitment, hiring, and performance appraisals and issuing appropriate discipline steps as needed
- Assists membership director in recruiting, hiring, training, developing, scheduling and directing personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals
3
Experience For Digital Fundraising & Membership Manager Resume
- Ensures membership staff has access to all necessary information to answer member inquiries, including, but not limited to; weekly branch updates, facility schedules, program information
- Recruiting new members
- Acts as extension of marketing department with regard to branch social media, website, signage, and schedule posting
- Coordinates localized membership retention and sales initiatives, in line with association-wide membership strategies
- Responsible for the completion of administrative tasks including but not limited to membership change requests, billing changes, receipt requests and facilitation of bank deposits. Coordinates with accounting as necessary on financial transactions
- Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA. Facilitates requests for donations
- Serve as the primary CLUB liaison for the retail management team, updating and communicating on all performance, actions and decisions related to Cabela’s CLUB. Primary CLUB contact for Asset Protection, Human Resources, Lincoln CLUB and Divisional Leadership regarding issue resolution and investigations. Partnership with internal and external partners for onsite and offsite events
- Serve as the primary CLUB liaison for the retail management team, updating and communicating on all performance, actions and decisions related to Bass Pro’s CLUB. Primary CLUB contact for Asset Protection, Human Resources, Lincoln CLUB and Divisional Leadership regarding issue resolution and investigations. Partnership with internal and external partners for onsite and offsite events
List of Typical Skills For a Membership Manager Resume
1
Skills For Retail Club Membership Manager Resume
- Experience working directly with healthcare providers and/or understanding of the healthcare industry
- Association membership, marketing, or sales experience
- Demonstrated past success in executing membership strategies that have resulted in growth
- A solid knowledge base of the healthcare association/industry
- Sales and supervisory experience in service/retail industry
- Assisting in facilitating membership programs which includes transporting the membership materials for set-up and break down of membership events
- Being responsive to the IEE’s members in a timely manner
- Attending Membership and the IEE Department events
2
Skills For Campaigns & Membership Manager Resume
- Implementing membership projects
- Engaging coach and motivator
- Propose and take forward strategies to grow and refresh membership, including implementation of timelines and meeting membership revenue goals
- This includes writing a range of engaging content : acquisition and retention emails, short form ads, updates and more
- Comfort with making presentations in front of an audience and meeting one on one with key stakeholders
- Draft correspondence to board and volunteers; review and edit all marketing pieces promoting various programs
3
Skills For Digital Fundraising & Membership Manager Resume
- Build and deliver a member acquisition and retention journey plan, modifying in response to outcomes
- Capacity and motivation to develop an in-depth understanding of Exponent Philanthropy’s target audiences, programs, resources and services
- Resourceful, with the ability to make decisions in an evolving environment as well as anticipate future needs
- Daily financial management including budget development, monthly dashboards & forecasts
- Adept at multitasking – highly organized, with great attention to detail
- Serve as point of contact for members regarding renewals, benefits, special gift opportunities and membership questions
- Collaborate with other teams and staff members to leverage existing programs and activities for the acquisition of new members
- Utilize the Membership Management Report to fill the schedule. Delegate calls to front desk associates and ensure these calls are being made on a daily basis
- Articulate and comfortable picking up the phone to call people to track down information
4
Skills For Club Membership Manager Resume
- General knowledge of the modalities offered by Massage Envy. Understands and believes in the healing benefits of massage therapy, bodywork and skin care
- Coordinate all membership communications with the wider engagement and growth objectives of Change.org in Spain
- Leverage data-driven insights to improve member retention and satisfaction
- High level of comfort with new technology, databases, and data analysis
- Work in a self-directed capacity within a small team environment
- Build relationships with volunteer leaders
- Availability to work non-traditional business hours
- Proficiency with Microsoft Office products and aptitude to develop a high level of proficiency with Exponent Philanthropy’s Salesforce database
5
Skills For Membership Manager, Mt Laurel Ymca Resume
- Commitment to customer service-oriented excellence
- Completion of YMCA program-specific trainings
- Directly supervise support staff; indirectly coordinate staff from other functional areas in support of client(s)
- Oversee membership functions, such as recruitment, growth and retention, regional societies, and overall quality assurance
- Assist staff in generating relevant, accurate and timely reports that assist with understanding trends in association programs; communicating those trends to association volunteer leaders and staff
- Manage volunteer committees in determination and execution of programs; assure strategic goals are being met and future leaders are being mentored for committees; specifically responsible for the Nominations and Elections Committee
- Participate in the development and execution of the association’s strategic plans
- Oversee, with the Director of Institutional Advancement, the growth, stewardship, and promotion of the NM Membership program, leveraging the dynamism and distinction of the institution’s exhibitions, programs, and special initiatives
- Execute a dynamic and varied calendar of Membership events that aptly reflect the New Museum’s brand and mission including 2-3 major Member Cocktail Events annually
6
Skills For Retail Club Card Membership Manager Resume
- Work collaboratively and cross-departmentally with Press, Marketing, Store, Visitor Services, Director’s Office, Special Events, and Curatorial to promote and deliver exceptional membership benefits
- Oversee, with the Director of Institutional Advancement, the growth, stewardship, and promotion of the NM Membership program, leveraging the dynamism and distinction of the institution’s
- Ensures high quality records management and customer service for existing and potential members in GFS’ database, Altru; prepare quarterly reports on membership status
- Work with Development Director on GFS’ annual fundraiser, The Epicurean Palette
- Proficient in Microsoft Office Suite (Excel, Word, Publisher, Power Point)
- Familiar with a variety of non-profit development concepts, practices and procedures
7
Skills For Senior Products Analytics & Membership Manager Resume
- Develop and maintain positive and productive relationships with donors, volunteers, Board and staff
- Translate ‘soft’ brand messages into creative execution
- Write content for emails sent to Canadian users, for Change.org’s Canadian social media channels, and for the Change.org blog
- Interact with membership constituency in person, via telephone and email
- Coordinates with Sr. Manager of Direct Response and serves as liaison to other estate Departments to manage and market the membership program and increase membership
8
Skills For Times Loyalty & Membership Manager Resume
- Establish and implement member stewardship priorities including weekly calls to promote renewals
- Fulfills items in the Membership incentive program including the production of membership cards, gift memberships, and business membership benefits
- Coordinates the fulfillment of membership program Plaques and Maps
- Initiate, execute and evaluate membership acquisition activities
- Contribute to the development of and manage membership recruitment communications and campaigns
- Support organizational efforts to generate qualified membership leads
- Assist management team in goal setting and achieving membership and retail sales goals and profitability. Promote goals to team and execute plan to achieve as a team. Evaluate daily and weekly to take corrective action to achieve established goals
- Help to manage, train, monitor and coach performance of Front Desk Associates with management team. Lead with a positive and successful example
9
Skills For Membership Manager, University Club Resume
- Educate FDA team on Wellness Plan, Wellness Agreement, retail products and talking points. Engage each FDA in role-play on a continual basis. Assist in planning and leading monthly FDA Meeting and/or workshop.
- Provide stellar customer service to members/guests. Lead FDA team by example. Monitor FDA interaction and intervene when appropriate
- Onboard new members to make them feel welcome and important
- Resolve membership issues. Respond promptly. Document all communications and expectations in computer system including details on who spoke with, outcome and planned follow-up. Schedule follow-up on calendar and follow up on documented date
- Establish and maintain communication with “At-Risk” members utilize member benefits and retain membership
- Maintain monthly communication with Paid In Full (PIF) members to increase usage
- Respond to membership cancellation and freeze requests appropriately and timely. Document all such communication with members in computer system
- Track and report on membership and sales goals
- Participate and/or attend Regional Trainings, Conference Calls, and Management Meetings as needed
10
Skills For Marketing & Membership Manager Resume
- Well-organized and goal oriented
- Identify and problem solve, set expectations and goals, delegate and redirect to achieve goals
- Punctual and and reliable attendance record. Flexible with work days/hours
- Provides support for the Club Manager and the club's Membership Teams as directed
- Preparation of weekly sales and membership reports as
- Ales, Management, Leadership
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