Membership Director Resume Sample
Orland Leffler
180 Lesley Green,
Detroit,
MI
+1 (555) 135 6787
Work Experience
Membership Director
05/2018
-
PRESENT
New York, NY
- Develop and meet annual membership sales and retention goals
- Demonstrate consistent excellence in sales presentations, closing techniques, telephone and in-person service and prospective member engagement
- Implement membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship building skills (Listen First…) in all interactions
- Foster a climate of innovation and problem solving to ensure members satisfaction
- Recruits, hires, trains develops, schedules and directs staff and volunteers as needed. Review and evaluate staff performance
- Participate in the planning of the annual budgets; manage and implement the approved budget for membership and take appropriate actions to correct variances
- Assist with the development and coordination of staff and member involvement strategies, including Recruit, Retain and Recapture of membership through monthly programs, services and activities that build relationships
- Manage/monitor all transactions on membership accounts & reconciliations
Senior Membership Director
03/2015
-
03/2018
Detroit, MI
- Responds to telephone, email and in-person requests daily and informatively
- Communicate well both verbally and in writing, and maintains productive relationships with others
- Assist with solutions to challenging situations by analytical reasoning or research
- Assists working with the community to develop cooperation for the mission strategies
- Responsible for assisting with branch drills and implementation of emergency procedures
- Assists the Executive Director with all other tasks/responsibilities as needed
- AED and O2 certifications
- Cultivate, educate, and implement the mission, goals, and values of the YMCA within the service area of FSYMCA
- Develop and implement annual membership plan in conjunction with CEO
Associate Membership Director
09/2007
-
09/2014
Chicago, IL
- Maintain and provide membership statistics and status reports
- Participate in the planning of the annual budget; manage and implement the approved budget for membership and take appropriate action to correct variances
- Recruit, hire, train, develop, schedule, and direct personnel and volunteers as needed. Coach staff to make them successful in the implantation of policies and membership service
- Market program and membership information, including organizing and managing program registrations
- Lead assigned aspects of fundraising campaigns
- Show enthusiasm towards members by learning their names and expressing an interest in their YMCA activities and goals. Strive to enrich their Y experience by introducing them to new programs, staff, members, and volunteer activities with a positive attitude
- Understand the Y’s mission, goals, objectives, strategic plan, and programs in order to better relay this information to members for Youth Development, Healthy Living, and Social Responsibility
- Responsible for the tracking and reporting of daily membership progress (acquisition and retention) in partnership with the Business office. This includes the reports on campaign leads, new member sales, termination reports and member comments/suggestion trends
Education
University of Mount Union
2002 - 2006
Bachelor's Degree in Marketing
Professional Skills
- Models strong relationship building and communication skills using listen first skills
- Decision Making– Possesses penetrating insight and strong strategic and critical thinking skills
- Strong skills in customer service and committed to engaging members to ensure a growing retention rate
- Excellent relationship building skills coupled with critical thinking
- Strong skills in leading and motivating a staff team to achieve targeted sales goals and outcomes
- Strong people skills, and a thorough understanding of customer service and its relationship to membership development
- Strong communication and relationship-building skills, with the ability to establish and maintain relationships with members
How to write Membership Director Resume
Membership Director role is responsible for membership, models, customer, computer, culture, interpersonal, retention, climate, innovation, recruitment.
To write great resume for membership director job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Membership Director Resume
The section contact information is important in your membership director resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Membership Director Resume
The section work experience is an essential part of your membership director resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous membership director responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular membership director position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Membership Director resume experience can include:
- Strong analytic and organizational skills; the ability to manage projects and workflow while using time and resources effectively
- Management skills, public relations and interpersonal skills, and have the ability to communicate with people at all levels
- Excellent computer skills and experience with Microsoft Office Suite
- Demonstrated track record of generating leads, effectively tracking leads and closing sales
- Excellent communication skills, including the ability to manage relationships across geographic distances
- Supervision experience/skills required
Education on a Membership Director Resume
Make sure to make education a priority on your membership director resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your membership director experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Membership Director Resume
When listing skills on your membership director resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical membership director skills:
- Strong interpersonal skills and ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Excellent personal computer skills and strong understanding of digital tools, marketing software, and standard business software
- Possess excellent computer skills with previous experience with business software
- Strong computer skills (Microsoft Office and internet usage)
- Excellent communication, organizational and management skills required
- Excellent leadership, communication, organizational and management skills
List of Typical Experience For a Membership Director Resume
1
Experience For Senior Membership Director Resume
- Demonstrated skills in fundraising, public relations, volunteer development and implementation of membership initiatives
- Working knowledge of computers, navigate software, basic office equipment, cash handling and professional written and verbal communication skills
- Basic computer skills required, including: Microsoft Outlook, Word, Excel
- Effectively plans and executes strategies that support new member recruitment and ensures that membership revenue and sales goals are met
- Leads membership staff and volunteers effectively; recruits and hires diverse staff and volunteer teams; onboard and develops them for success
2
Experience For Senior Director of Membership Resume
- Experience developing staff, fund raising, program planning and innovation, budget development and management of fiscal control systems
- Conducts YMCA membership trainings, such as Creating the Member Experience, Keys to Member Engagement, and Building Communities
- Effective problem solver in dealing with member and staff concerns regarding programs and membership
- One to two years of related experience, preferably in a sales and marketing environment
- Monitor day to day operations to ensure all job expectations of Membership Sales Connectors and Membership Experience Connectors are being met
- Demonstrated success in a customer service/relationship-building role
3
Experience For Associate Membership Director Resume
- Strong technical literacy including Microsoft Word, Excel and social media
- Related experience including direct supervision of staff; preferably within the YMCA
- Ensures a high level of customer service which enhances the member, guest and program participant experience and satisfaction
- Provides excellent staff and member service in both phone and in person communications and interactions
- Continuously ask yourself and staff, “How can we improve customer relations and customer experience” and then adjust strategic plans accordingly
- Build relationships with key community leaders and decision makers. Be involved in their causes and show commitment to the general good of the local area
- Ensures a positive and safe experience for members/staff and supervision of the proper function of the facility
4
Experience For Associate Director of Alumni Membership & Annual Giving Resume
- Sales/marketing experience, preferably in a health care enviornment
- Experience in supervision, budgeting & program design/management required
- Two years experience in sales, relationship management, customer service, membership associations and/or fundraising
- One year’s experience in staff supervision and recruitment
- Knowledge of and previous experience with diverse populations
- Experience with senior populations
5
Experience For Executive Director of Membership Resume
- Demonstrated ability to manage many deadlines, projects, and relationships
- High regard for customer service and visitor experience
- Actively promote and operate programs within the guidelines established by the Core Department group
- Previous fitness experience
- Experience with Microsoft Word, Excel & Outlook
- Experience as Membership Director in a YMCA or comparable non-profit or health services facility
6
Experience For Associate Director of Membership Resume
- At least two years related experience in administration and staff supervision is required
- Previous management experience, preferably in a YMCA or similar organization
- Demonstrated ability to meet goals, objectives and deadlines
- Demonstrated ability to monitor and develop budgets
- Evaluating and implementing the process for handling membership inquiries via phone and email
7
Experience For Membership Operations Director Resume
- Implementing other sourcing methods as developed
- Working knowledge of word-processing and spreadsheet software packages
- Achieving prospecting goals
- Monitoring and enforcing membership policies and procedures
- Driving annual sales growth
- Marketing Outreach - Cross promote with other businesses. Organize and conduct events to build community awareness and drive new memberships
- Working knowledge of Microsoft Office and Outlook required
- Working knowledge of software packages and ability to analysis financial information
- Working with all staff promoting YMCA membership, programs and services
8
Experience For Senior Program Director of Membership Resume
- Welcoming individuals, families and groups to become new YMCA members
- Directing the daily operation and ongoing administration of the Member Service Department in accordance with all Y membership policies and standards
- Providing outstanding customer service to all members, guests, staff and the community at-large
- Available and willing to cover open shifts, including opening, closing and weekend shifts
- Responsible for prospecting, securing, and servicing Corporate memberships and leading year-over-year growth in Corporate members served
- Office/recreational environment. Intermittent sitting, standing, walking and engaging with children & adult participants are required
- 17 Manage outgoing message of phone system in regards the facility closing, holiday hours, or specific massaging requirements
- Ensure proper handling of membership draft, cash handling, and YMCA membership NSF collection processing
9
Experience For Senior Director Membership & Marketing Resume
- Train staff to consistently put others before self while modeling a true understanding of our ‘giving back to the community’ focus
- Active recruitment of new members including community education, utilizing web visits, call tracking and tour conversions
- Coordinate use of branch facilities for program activities and events, including working with all departments to ensure the smooth flow of programming
- Train staff in preventing or stopping membership cancellations; as well using Listen First to accurately determine reason of cancellation
- Direct assigned operations including training staff
- Comfortable with public speaking and conducting presentations
10
Experience For Association Director of Membership & Marketing Resume
- Organize and prepare promotional material, ensuring consistency with branch marketing strategy, as requested by all directors
- Ensure timely billing, reporting and member follow-up
- Utilizes metrics to identify areas of opportunity and areas of improvement, encouraging participation, and eliminating barriers
- Work with other department heads on cross-selling YMCA programs/services as well as implementing membership enhancements
- Work with supervisor creating and maintaining an annual budget
List of Typical Skills For a Membership Director Resume
1
Skills For Senior Membership Director Resume
- Strong interpersonal skills and ability to relate effectively to diverse groups of people from all social and economic segments
- Articulate, strong and persuasive oral and written communication skills and listening ability
- Excellent leadership, communication, organizational and management skills required
- Excellent communication, sales and presentation skills
- Excellent written and oral communication skills; professionalism in both attitude and appearance
- Excellent interpersonal and communication skills to initiate member interaction and conflict resolution
- Excellent interpersonal and communication skills to train and develop staff
- Excellent skills in Microsoft Office and Google Systems
2
Skills For Senior Director of Membership Resume
- Self-Development- Is dedicated to the improvement of own capabilities, and demonstrates this through the continual expansion of knowledge and skills
- Strong technology skills, especially in the area of social media
- Excellent computer skills in Word, Excel and Power Point
- Excellent verbal communication and Leadership skills
- Strong computer skills - Excel, Word
- Developing Others– Ensures that a talent management system is in place and executed effectively
- Related experience with prior success in: managing staff, member/customer service, membership sales, member retention, record keeping and reporting
3
Skills For Associate Membership Director Resume
- Change Capacity– Effectively drives change by leveraging resources and creating alignment to expand organizational opportunities
- Sound management skills including member service and retention, customer service, personnel management, supervision, fiscal management, and fundraising
- Demonstrated experience handling Accounts Receivable Billing and Contracts
- Demonstrate effective listening and compassion toward people in all interactions with the purpose of delivering the mission of the YMCA
- Communicate effectively with a diverse populations including members, peers/co-workers, supervisors, and volunteers
- Strong history of developing meaningful relationships and personal commitment to high quality customer experiences
- Demonstrated ability to lead, facilitate with experience supervising staff, ability to set quantifiable goals and track results
- One (1) year of experience in Private Club setting strongly desired
- Create a member-focused culture. Model relationship-building skills in all interactions.Respond to suggestions, comments, or concerns in a timely manner
4
Skills For Associate Director of Alumni Membership & Annual Giving Resume
- Work experience in a supervisory role involving customer experiences
- Experience- Three to five years direct experience managing staff in a fast paced program environment
- Finance - Effectively creates and manages budgets
- MS Office skills. AS400 knowledge is desired
- Relate effectively to diverse groups of people from all social and economic segments of the
- Relate effectively to diverse groups of people from all socio-economic backgrounds
5
Skills For Executive Director of Membership Resume
- Finance – Effectively creates and manages budgets
- Community - Delivers the benefits of good health, strong connections, greater self-confidence, and a sense of security to all who seek it
- Proven experience in sales, recruitment and retention
- Demonstrated knowledge and experience in the recruitment, training, and supervision of staff and volunteers
- Ability relate effectively to diverse groups of people from all social and economic segments of the community
- Communication- Listens and expresses ideas effectively and in a manner that reflects a true understanding of the needs of the audience
6
Skills For Associate Director of Membership Resume
- Leads membership team and volunteers effectively; recruits, hires, and trains diverse staff and volunteer teams; onboards and develops them for success
- Effectively interpret, communicate information
- Articulate communication skills relating to membership and branch leadership
- Positive written and oral comments from program participants and members regarding good membership and program experience and about the staff
- Prior experience in sales preferably membership sales
- Willing to develop strong community and corporate relationships
- Successful experience in sales including prospecting, marketing, closing, retention and customer service activities
7
Skills For Membership Operations Director Resume
- Proven track record of conceiving, managing, and implementing multi-faceted membership direct marketing campaigns
- Previous experience with hiring, training and supervising staff teams
- Develops effective working relationships with service groups, community organizations, and companies, including making presentations
- Experience selling, billing, and processing memberships
- Strong customer service, fundraising, and relationship-building orientation
- One or more years’ experience managing and monitoring a department budget
8
Skills For Senior Program Director of Membership Resume
- Demonstrated results in growing membership and increasing member retention in a YMCA environment
- Demonstrated track record of developing and implementing results oriented retention and engagement strategies
- High energy, self-motivated personality with a demonstrated track record of generating leads and closing sales
- Three or more years of supervisory experience required, managing and monitoring a department budget
- Two (2) years related sales experience and/or training and development of high performing teams
- Demonstrates fiscal responsibility by developing and managing the membership budget to achieve revenue targets and expense controls
- Experience translating insights from analysis into marketing campaigns and tactics
- Experience in Membership, Sales or Marketing environment
9
Skills For Senior Director Membership & Marketing Resume
- BA/BS in business, marketing or fitness related field or combined equivalent education and experience required
- Champion the member experience by overseeing SEER strategy implementation, survey and feedback reports
- Demonstrate consistent excellence in sales and closing techniques, telephone and in person service, and prospective member engagement
- Previous management experience in recruitment, training and supervision of staff and volunteer groups
- Experience in membership and marketing position
- Five or more years of supervisory experience required, including progressive staff leadership responsibilities and budget responsibility
- Three or more years of department leadership experience, including staff supervision and budget management
- Registration and Cash Handling experience
10
Skills For Association Director of Membership & Marketing Resume
- Experience with programing and volunteer development
- Ensure staff is informed and providing excellent customer service at all times
- Provides excellent service to members, guests and program participants in the Y and on the phone, contributing to member retention
- Maintains strong knowledge of hospitality trends, focusing on golf
- Gain a solid understanding of Member Relationship Management principles and best practices. Use this knowledge to improve retention rates
- Creates and implements effective retention plans for existing members to achieve financial goals of the family center
List of Typical Responsibilities For a Membership Director Resume
1
Responsibilities For Senior Membership Director Resume
- Create a member-engaged culture and model relationship-building skills in all interactions
- Leads branch marketing and communication and public relations efforts to effectively communicate benefit to the community
- Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions
- Supervises the Membership Services Representatives and other membership personnel and trains them in emergency procedures, and customer service skills
- Works with member service staff to provide a positive member experience in all areas of the facility
- Provides effective communication to staff, members, prospective members, and community partners
- Audit staff on their performance to improve the member experience. This includes coaching staff when audits are poor
- Innovation - Embraces new approaches and discovers ideas to create a better member experience
2
Responsibilities For Senior Director of Membership Resume
- Supports the Membership Coordinator to ensure that the welcome desk staff are effective at positively engaging members, participants, and visitors
- Demonstrates relationship building with staff and members to increase member engagement. Approx. 50% of time is
- Demonstrate the Character Counts values of caring, respect, honesty and responsibility in all dealings with members,
- Compile relevant membership statistics. Monitor and evaluate the effectiveness of special membership program outcomes
- Work with Senior Branch Director to enhance and add value to the Y membership experience
- Establish strong communication systems with all YMCA staff and facilities
3
Responsibilities For Associate Membership Director Resume
- Provides leadership and excellent supervision to the Kids Club program
- Hiring, training, scheduling, and developing Membership and Childwatch staff
- Participating in meeting and exceeding monthly and annual membership sales goals
- Implementing and evaluating the process for handling membership inquiries via phone and email
- Providing data in weekly and monthly reports including sales, tours, tour/ join ratios and prospecting conversions
- Assist in producing branch marketing pieces, communication, and signage that meet YMCA marketing standards as set forth by the Marketing Director
- Assist General Manager in compiling and submitting annual reporting requirements to FCC such as EEO Reports
- Introduce a mentoring/reverse-mentoring scheme in 2018 using the FT125 forum and FT125 women’s forum
4
Responsibilities For Associate Director of Alumni Membership & Annual Giving Resume
- Remain current in required training necessary to advancing the Y cause of strengthening
- Ensure that the selling of personal training and massage services are offered at point of sale
- Maintains a working knowledge of membership types and rate structures; including short-term membership and membership payment
- Assist in selling memberships and programs by proactively engaging in conversations on the benefits of YMCA/JCC memberships and programs
- Manage Collection and recording of all direct mail donations online donations in accordance with policies outlined by Auditors and Corporation Accounting
5
Responsibilities For Executive Director of Membership Resume
- Write all Solicitation Letters to donors for Direct mail campaigns. Select and coordinate mass mailing with automated mailing service
- Serve as direct supervisor of Member Service Director at the branch and assist in hiring and training, and coverage
- Ensure that the selling of personal training are offered at point of sales in line with Crunch philosophy
- Community Marketing and Outreach proficiency to assist with meeting sales goals
- Ensures staff are appropriately trained on front desk procedures and implements marketing/customer service training to all staff
- Supports branch strategic planning efforts and develops the annual operating plan of the branch
- Continually evaluates staff performance, fostering a coaching culture
- Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues
- Sets an example for all staff by welcoming and engaging with members
6
Responsibilities For Associate Director of Membership Resume
- Develops and implements marketing strategies to promote membership at the branch. Follows all Association marketing and communications guidelines as directed
- Ensure sales team is provided with tools, coaching and day-to-day motivation to hit individual quotas on a monthly basis
- Follow-up with staff regarding each tour and presentation
- Coordinate marketing, promotional, and special events with GM
- Inspect and supervise all prospecting systems to ensure they are in full operation: guest passes, old guest registers, appointments, calls, etc
- Develop and implement comprehensive membership recruitment, marketing and retention plans
- Support the family center’s programs through relationship sales/marketing, public relations and program registration
- Assists the Program and Healthy Living Directors in development of member-centered programs; and
- Provides a leadership role as assigned to the annual fundraising campaign
7
Responsibilities For Membership Operations Director Resume
- Communicate to all staff the organization’s commitment to protect youth from abuse and follows all mandate reporting requirements
- Regularly scheduled Activities & Team Building exercises
- Coordinate local marketing, promotional and special events with General Manager
- Serve as the staff member supporting the UA Little Rock Alumni Association’s Membership Committee
- Develops and manages the Membership operating budgets and meets or exceeds budget targets
- Works closely with volunteers through various Ad Hock Committees & ongoing one-time volunteer opportunities
- Participates in monthly Annual Support Cabinet meeting (as needed)
8
Responsibilities For Senior Program Director of Membership Resume
- Provide progressive customer service and sales training to all membership staff
- Implement member service and engagement strategies that support the recruitment of new members and the retention of existing members
- Actively pursuing to complete YMCA Team Leader certification. Attend membership related YMCA Trainings
- Fosters a climate of innovation in resolving problems to ensure member satisfaction
- Promotes programs and membership enrollment in interactions with existing and potential members
- Ensures all financial processes are being followed and membership transactions are delivered in an accurate manner consistent with current financial procedures
- Establish new activities and expand offerings to support membership growth and retention in accordance with strategic and operating plans
- Develop membership acquisition strategies and best practices including those that address guests and tours who don’t join
- Develop and implement programming and membership strategies to best serve the community based on data-driven research findings.
9
Responsibilities For Senior Director Membership & Marketing Resume
- Supports marketing efforts.Oversees membership and family events
- Provide supervision, support and assistance in youth and adult programming
- Oversight of department budget, staffing, payroll and evaluation
- Engage new and renewing MFA Members
- Ensures records of staff certifications are current and complete; provide training as needed
- Utilize membership and quality data to monitor success of initiatives, as well as identify opportunities or areas needing improvement
- Develops, implements, and manages operating plans to promote membership growth of the branch
10
Responsibilities For Association Director of Membership & Marketing Resume
- Drives inclusive membership strategies that support member sales, member engagement and retention of existing members
- Comprehensive knowledge and ability to train sales cycle (introduction/probing/close)
- Coordinates program registration, including logistics to support phone, walk-in and web registration
- Develop membership programs to positively meet the needs of the members/community it serves
- Hire, train and develop sales team
- Create daily task list and goals to ensure team keeps on pace for index
- Monitor daily work flow and confirm monthly sales planner is fully completed
- Conduct daily meetings with staff to discuss goals and provide support
- Coordinate and participate in "Up System"
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