Membership Sales Resume Sample
Marianne Dibbert
83930 Hudson Port,
Detroit,
MI
+1 (555) 892 2567
Work Experience
Membership Sales Director
10/2017
-
PRESENT
Houston, TX
- Monitor progress towards branch’s goals by running and reviewing all necessary reports
- Follow up with all prospects using the information call script, book appointments, give tours utilizing the needs analysis form and the feature/benefit/feedback system, and sell memberships according to the Y’s sales systems
- Serve as the Branch liaison to the Association’s Membership Cabinet; attend and participate in all cabinet meetings. Prepare for the membership campaigns and membership staff meetings
- Engage in active listening with members in order to build relationships, understand individual’s goals and interests, and take the initiative to assist in the achievement of those goals
- Be on time, ready to start work at Welcome Center at beginning of your shift, dressed in uniform and name tag, no matter the weather
- Track sales through excel spreadsheets in P Drive
- Oversee renewals including sending out billing statements with marketing flyer and tracks in excel spreadsheets in the P Drive
- Follows up with all terminations and documents results in excel spreadsheet
Membership Sales Consultant
04/2011
-
09/2017
Houston, TX
- Train staff on Welcome Center policies and procedures
- Assist in grass roots marketing including flyering, tabling, and attending special community events as needed
- Train welcome center staff on Y-Connect and complete checklist as necessary
- Perform program and camp registrations as well as membership sign-ups in YConnect or electronic registration system
- Perform responsibilities such as cashing out, balancing daily transactions, and dropping envelopes in safe
- Work nights and weekends as assigned
- Works to ensure access to all community participants through promotion of the Y’s Financial Assistance Program and as a staff team leader in the YMCA annual support campaign
- Participates in team fundraising strategies and opportunities and provide support and team leadership to the Association’s annual support campaign
- Monitors progress towards branch’s goals by running and reviewing all necessary reports using Protivity on a consistent basis. Reports monthly membership numbers and plans to increase membership retention to Executive Director
Membership Sales & Service
04/2008
-
12/2010
Los Angeles, CA
- Serves as the Branch liaison to the Association’s Membership Cabinet; attends and participates in cabinet meetings. Prepares required information and gathers data for the membership promotions and membership staff meetings
- Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising
- Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support
- Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress
- Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology
- Track record of exceeding company KPI’s
- Availability for a flexible 5-day workweek. Our team members work two mornings, two nights and one weekend day. (Don’t worry, weekend hours are limited and we’re closed on major holidays!)
Education
Lincoln University
2003 - 2008
Bachelor's Degree in Business Administration
Professional Skills
- Possess strong written and verbal communication skills, strong assessment and decision-making skills
- Strong project management and organizational skills; demonstrated track record for flexibility and urgency in prioritizing and organizing projects
- Strong management and strategic selling skills, Superior communication skills required
- PERFORMANCE STANDARDS Computer knowledge pref. Good communication skills and strong selling skills
- Demonstrates excellent writing skills; create publishable documents and e-mails with proper grammar, spelling and punctuation
- Strong customer service & relationship building skills
- Excellent customer services skills, outgoing, motivational and friendly
How to write Membership Sales Resume
Membership Sales role is responsible for customer, organization, finance, retail, credit, training, database, recruiting, printing, security.
To write great resume for membership sales job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Membership Sales Resume
The section contact information is important in your membership sales resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Membership Sales Resume
The section work experience is an essential part of your membership sales resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous membership sales responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular membership sales position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Membership Sales resume experience can include:
- Outstanding written and interpersonal communication skills required
- Proven experience of consistently meeting and or exceeding sales targets
- Marketing and sales experience; 1-2 years of supervisory experience
- Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices
- Proven experience within a publishing or media background required
- Knowledge of basic MS Office Skills
Education on a Membership Sales Resume
Make sure to make education a priority on your membership sales resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your membership sales experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Membership Sales Resume
When listing skills on your membership sales resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical membership sales skills:
- Strong executive management skills
- Elevated level of attention to detail and ability to manage multiple priorities effectively
- Strong interpersonal skills with the ability to build rapport and credibility qui
- Proven ability to effectively build and foster a team environment & customer service satisfaction
- Strong ability to build relationships (internal and external), effectively communicate and positively influence and develop team
- Strong management and strategic selling skills
List of Typical Experience For a Membership Sales Resume
1
Experience For Membership Sales Director Resume
- Provides a quality experience for everyone, including but not limited to, members, participants, fellow staff members, vendors and others
- Drives and promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience
- Fice experience required
- Demonstrate high level of diplomacy, confidentiality, sound judgment, and discretion when
- Results driven with proven success in goal achievement
- Promoting the Wellness Program and meeting sales goals
- Adhering to Sales Coaching and Goals
- Offering memberships to all non-members
- Dealing with donors, volunteers, and community professionals
2
Experience For Membership Sales Manager Resume
- Generate revenue via prospecting new leads, renewing current members and prospecting lapsed memberships
- Liaison with Accounting Department on the production of accurate membership report summarizing membership enrollment and attrition
- Liaison with branding company on the creation and printing of membership sales collaterals for prospective members
- Assist in maintaining membership files ensuring the completion of all required forms
- Network with existing Members and VIP clients to develop referrals and maintain a high retention rate
- Oversee all Member and VIP upsell communications and marketing initiatives
- Actively and consistently participates in all public facing opportunities in both social media formats and public forums
- Assists General Manger in the delivery of the membership message during staff meetings
3
Experience For Membership Sales Consultant Resume
- Responsible for achieving the Club’s Membership sales goals
- Maintain prospect database in accordance with Club standards utilizing the system functionality to stay organized, generate reports, etc
- Work with Marketing Department to develop programs and social media campaigns to create awareness and ClubCorp brand recognition
- High-energy and outgoing personality
- The member gains an understanding of every element of the club, how to use it, and who the individual department leads are
- Knowledge of sales, new member acquisition, prospecting, and conversions
- Maintain prospect database in accordance with standards utilizing the system functionality to stay organi
- Preparation of weekly sales and membership reports as required by accounting department
- Initiate requests for and distribute new member cards and membership resignations and any resulting refunds
4
Experience For Membership Sales Coordinator Resume
- Be well versed about all current programming
- Maintain prospect database in accordance with standards utilizing the system
- Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card
- Prepare for the membership campaigns and membership staff meetings
- Protect and maintain the Club’s membership policy of “membership by invitation”
- Responsible for timely follow up with new Members for the purpose of acquiring a prospective Member referral in accordance with the established New Member Connect / 12 month retention strategy
- Responsible for the preparation of all collateral and documentation for review and approval for all membership programs for the Club in accordance with membership policy and procedure
5
Experience For Director of Membership Sales Resume
- Liaison with the Club Owner and General Manager on the implementation of the Club’s public relations plan
- Liaison with General Manager and Senior Member Relations Manager on the creation and production of the Club’s newsletter. The objective of the newsletter is to promote features, benefits, services and Member events and activities
- Responsible for conduct oneself as a representative for the Club’s management team, by visibly supporting and implementing policy and demonstrating high standards of ethics and integrity with Members, peers and employees.
- Drive sales and create an environment that delivers world class customer service to ensure engagement and retention, as well as to grow membership
- Develop and direct high quality relationship-based member engagement strategies
- Establish high performance sales and retention goals and standards, yet realistic work objectives/standards for staff
- Provide leadership for membership campaigns, special events, and represent the Exeter Area Y at community functions by creating an awareness of the many benefits of membership
- Drive many aspects of member services with key emphasis on membership growth by connecting and engaging with members, potential members and program participants
6
Experience For Membership Sales Associate Resume
- Build relationships with and among members, respond to inquiries and solve problems
- Provide leadership in the areas of healthy innovation and community collaborations
- Actively solicit new and renewal business opportunities by conducting effective sales calls, outside sales calls, presentations to current and potential members, and conducting site inspections
- Negotiate and close Foundation Room Memberships and VIP Music Hall sales
- Optimize all Music Hall inventory for upsell opportunities
- Monitor change in all industries and develop strategies to sell Memberships and VIP upsells
- Consistently entertain and work in the Foundation Room and Music Hall to generate new business and maintain a good relationship with the existing Members and VIP clientele
- Assist in coordinating all Member events including quarterly marquee party
7
Experience For Membership Sales & Service Resume
- Responsible for entire Foundation Room and VIP sales teams in achieving their goals
- Attend weekly sales meetings, marketing and Foundation Room operation meetings
- Oversee day to day operations of Sales Manager, Coordinator and Concierge in Foundation Room
- Oversee day to day operations of VIP Host Manager and VIP Hosts in the Music Hall
- Maintain office/vacation schedules for sales and VIP team
- Liaison between VP of Sales, GM and sales team for all communications and company directives
- Have a working knowledge of the operational department and their responsibilities in Foundation Room and Music Halle to ensure maximum Member and VIP clientele satisfaction
8
Experience For Senior Membership Sales Director Resume
- Liaison with Accounting Department of membership processing for membership enrollments, upgrades, attrition, processing of joining fees, establishing Member files, computer input, ordering of membership cards, and informing staff of membership activity
- Drive increased membership sales through the creation and implementation of sales strategies and closing techniques
- Partners with the Membership team to drive service and identify cross selling opportunities
- Along with Membership Directors and Member Relations staff make certain an orientation session is conducted for each new Member
- Responsible for the function of a Membership Committee whose purpose is geared toward the generation of prospects and new members
- Analyzes market data to develop, recommend and implement a strategic sales plan for membership which meets established Association goals and objectives
- Develops and manages corporate account relationships and strategies
- Establishes sales goals and sets the direction for the membership team
- Responsible for the formation and function of a Membership Committee whose purpose is geared toward the generation of prospects and new members
9
Experience For Workplace Membership Sales & Service Director Resume
- Responsible for all Member, Board Member and prospective Member communication with regard to membership sales and programming, to be executed in congruence with communications guidelines
- Represents the Club in community activities and organizations (i.e., Chamber of Commerce) to provide community awareness of the Club and to develop sources for prospective Club Members
- Attend all staff meetings and General Employee meetings as established by the General Manager. Work closely with the entire staff at the club to ensure the Members are receiving the best in Member Services
- BUDGET CONTROL/RESPONSIBILITY - Responsible for achieving Sales Plan for club. High fiscal responsibility. Control Membership expense budget
- Prospect for new members/clients.Conduct tours for potential new members using a consultative sales approach
- Identify key customer challenges and create strategic plans for meeting revenue goals
- Consistently looking for opportunities to gain new members and elevate service levels
10
Experience For Membership Sales & Engagement Director Resume
- Actively build a network of contacts through prospecting and referrals
- Knowledge of digital marketing and analytics
- Generates a definitive sales and marketing plan to achieve departmental revenue goals which meet and exceed sales goals and budgets
- Proficient in sales, new member acquisition, prospecting, and conversions
- SECURITY/CONFIDENTIALITY - Member information
- Prepare and conduct annual performance reviews for staff
- Respond to member and staff concerns (i.e.: comment cards, walk-ins, calls)
List of Typical Skills For a Membership Sales Resume
1
Skills For Membership Sales Director Resume
- Proven experience within a publishing, media, consulting/services or data sales background
- Work effectively with all departments
- Proven operations experience
- An entrepreneurial spirit and proven track record of meeting and exceeding targets
- Experience with a focus on new member acquisition, prospecting, marketing, analytics and service
- Experience in sales and sales coaching roles with increasing influence and responsibility and consistent record of high achievement
- Experience in a cleaning focused role
- Acquire knowledge of customers’ businesses and organizational structures and demonstrate an understanding of their main business issues
- Experience working with risk assessments and safe standards of work
2
Skills For Membership Sales Manager Resume
- Experience working in a health club environment
- Compensation commensurate with experience ranging from $35,000 - $50,000/year
- To follow all financial procedures including effective cost measures in relation to membership
- Experience managing sales in an alumni association
- A competitive salary of $16.00 to $18.00 hourly depending on experience
3
Skills For Membership Sales Consultant Resume
- A Competitive Salary of $15.00 to $17.00 depending on experience
- Oversee billing and related tasks to ensure good client relations
- Management experience with a background in marketing and/or wholesale environment
- Excellent audible ability. Able to hear sounds up to 300 feet away at normal decibel level
- Previous experience of – and a relish for - phone based sales essential
- Three years external sales experience or one year within ClubCorp
- High energy level for extremely fast paced environment and strong sense of urgency
- Have a strong Sales background
4
Skills For Membership Sales Coordinator Resume
- Give effective sales presentations to interested guests
- Strong sales operations and sales process management experienc
- Three (3) years of previous sales and/or customer service experience.
- Previous experience of phone based sales essential
- Face to face and institutional sales experience essential
- Experience within a subscriptions or membership sales environment
5
Skills For Director of Membership Sales Resume
- Proven ability and natural aptitude to navigate client company structures to find budgets
- Supervising the training process, including pre, post, and ongoing training
- Performing all basic system transactions pertaining to billing and contracts
- Training, support, and positive environment to excel and succeed with a leading-edge company
- Tracking and monitoring the results of the department & individual KPI’s on monthly basic
- Monitoring and reviewing the day-to-day operations of up to 20 Membership Reps
- Developing and maintaining relationships with current members on a name to name basis
- Notifying club mgmt team of any member complaints or grievances and assisting in appropriate response
- Being knowledgeable of all products and programs and building value in TSI’s services
6
Skills For Membership Sales Associate Resume
- Being responsive to member feedback and complaints and working towards timely resolution
- Developing relations with the community and local small businesses by involving club in community events
- Attending sales and training meetings
- Driving retention by partnering with fitness team to introduce fitness services at point of sale
- Reaching and surpassing monthly sales projections
7
Skills For Membership Sales & Service Resume
- Promoting the Wellness Program and selling memberships
- Keeping management aware of member concerns and following manager’s direction, in accordance with Massage Envy's policies and procedures
- Assisting in the preparation of the department budget
- Ensuring the quality of our data
- Exciting and lucrative career growth opportunity as part of a large, global organization (F&S)
- Partnering with club team to ensure high levels of customer service and a consistently clean club
- Determining prospect’s goals and motivation through a thorough Needs Analysis
8
Skills For Senior Membership Sales Director Resume
- Understanding of sponsorship
- Convert incoming requests to sales through active listening, education on content licensing and matching clients with appropriate products/services
- Assist in forecasting, hiring and maintaining adequate Membership Rep staffing
- Establish and maintain new and existing accounts through database management, lead tracking and ongoing touch points
- Assists the Club’s Social Committee (if applicable) in planning, promoting and generating enthusiasm and interest for the Club’s social programs
- Computer proficiency with Microsoft Excel/Word/Outlook in building reports, creating mailings, running a mail merge, etc
- Develop and execute quarterly action plans to grow Membership including developing strategic partnerships and identifying new corporate accounts
- Responsible for writing and managing membership contracts for new members
9
Skills For Workplace Membership Sales & Service Director Resume
- Discounts on all Equinox products and services including Personal Training, private Pilates, Spa, Café services, and Shop items
- Comprehensive benefit package including up to 3 weeks of Paid Time Off accrued during the first year
- Handle multiple tasks within a constantly changing and demanding environment
- Works with BCG Marketing Communications team and the Club’s General Manager to create Membership marketing collateral
- Acts an ambassador for the property, fostering relationships with individuals and corporations to maintain member levels while prospecting for new members
- Responsible for recruiting and enrolling new Members into the Club
- Employee pricing on massages!
- Communicate the benefits and impact of the Y’s work so that the Y is known as a leading charitable, cause driven organization
- In management with a background in marketing and or wholesale environment
10
Skills For Membership Sales & Engagement Director Resume
- Collaborate with association membership, operations and marketing teams
- Compensation starts at $10.00 per hour while training with an opportunity for an increase to $11.00 after 90 days
- Clear, demonstrable understanding of the end to end sales process
- Basic health and safety qualifications/first aid training
- Prepare and maintain spreadsheets/reports tracking member changes throughout the year
List of Typical Responsibilities For a Membership Sales Resume
1
Responsibilities For Membership Sales Director Resume
- Ensures that membership is operated in accordance with all applicable local, state, and federal laws
- Leads the content, production/packaging, and delivery of a thorough and accurate onboarding of every new member, ensuring that
- Accountable for ongoing maintenance of all member files, accurately recording pertinent activity and paperwork
- Sell On Campus and Corporate Memberships for Advertising Age
- Creates the incoming new member file and ensures the accurate completion of designated documentation
- Maintain prospect database in accordance with standards utilizing the system functionality to stay organized, generate reports, etc
- Work with Marketing Department to develop programs and social media campaigns to create awareness and brand recognition
- Sell Datacenter subscriptions for corporate research
- Identify prospects from via customer database and other sources
2
Responsibilities For Membership Sales Manager Resume
- Work with creative and operations teams for product development and fulfillment
- Advise on lead-generation tactics
- Ensure that all Clubs have appropriate sales plans that maximize the market opportunities and drive superior performance to the benefit of the Club’s overall goals
- Develop and cultivate business relationships to sell ML Council memberships and other events, using a “challenger” sales approach, requiring a deep understanding of customer’s business and challenges, technical and industry knowledge, versus a “hard sales ” approach
- Consistent achievement of week sales goals for new Members through direct sales involving phone, in person tours, social media and e-mails
- Partner with area businesses, professional organizations and alumni groups for Membership events
3
Responsibilities For Membership Sales Consultant Resume
- Up-sell and create membership options that meet members’ needs
- Consistent communication with the Foundation Room Director and Concierge
- Free or discounted massages and facials
- Discounts on retail products
- Health, vision, and dental insurance
- Travel and overnights required
4
Responsibilities For Membership Sales Coordinator Resume
- Available to step in as needed in the General Manager’s absence, when appropriate
- Sells and markets to internal and external markets encompassing current membership audience at the course, member events, golf shows and personal milestone events; private event functions and golf tournaments
- Uses companies CRM for tracking and follow up on all membership leads, sales, reports and contract generation
- Strives to maximize sponsored and non-sponsored membership sales opportunities
- Heightens awareness within the club, the community and public events
- Plans and implements strategies with General Manager/Vice President of Membership and other Department Head employees to meet the membership sales goals for the Club
- Generates and implements a proactive game plan to achieve department revenue goals which meet and exceed sales goals/targets and budget
- Works in conjunction with Member Relations Director on monthly member events to help drive and foster member referral enrollment
- Conducts tours for prospective members
5
Responsibilities For Director of Membership Sales Resume
- Processes new Country Club Memberships and all required compliant documentation
- Supports, prepares, manages and supplies New Member sales information for the Department Head Orientation Meetings, as well as the progress of the Ambassador Committee Members with their New Members
- Tracks success and overall performance of all membership recruitment activities
- Works collaboratively with all Country Club/POA/Realty Management, Boards, and Members
- Works collaboratively with the Membership Team and co-training their staff on processes and procedures used for lead generation and celebrating their effectiveness to further cause a sponsorship culture in their departments
- Participates in various Board and Association Committees as directed
- Represent the Club in city and community activities/organizations to drive awareness of the Club, as well as to develop sources for prospective Club Members
- Foster relationships with Members, employees and other community leaders
- Implement a comprehensive membership sales program in collaboration with the Director of Fitness & Aquatics and the Assistant Director of Marketing & Engagement to achieve new membership goals based on deployed revenue expectations
6
Responsibilities For Membership Sales Associate Resume
- Responsible for executing new sales and engagement opportunities for fitness center and aquatics members that further enhances their participation at the Ritchie Center and/or maximizes additional fiscal opportunities through available programs and services
- Responsible for developing and updating CRM data for fitness and aquatics members via approved systems and processes
- Responsible for scheduling fitness assessments/facility introductions for new fitness center members with the long-term goals of enhanced relationship development, member engagement and membership longevity
- Work in collaboration with the Assistant Director of Marketing & Engagement to promote fitness and aquatics programs to current and potential members. This includes monitoring website content, preparing/presenting off-site promotions to potential clients and adhering to established marketing plans
- Assist with development and maintenance of training protocols for customer service and membership sales
- Responsible for helping create and manage a consistent quality experience for all customers of the Coors Fitness Center and the Ritchie Center by performing quality walkthroughs
- Effectively communicate with direct report regarding issues, concerns or discussions of philosophy regarding the fitness and aquatics responsibility center and/or the Division of Athletics & Recreation
7
Responsibilities For Membership Sales & Service Resume
- Meeting or exceeding stated sales, revenue, and retention goals
- Leads and directs the marketing, membership, and communications team and overall strategy
- Supervise Membership Services Staff
- Consistently interacting with members, prospects, coworkers, Board of Directors/Committees, and management with a positive attitude and focus on a culture of hospitality and mutual respect
- Develop and execute marketing tactics and strategy that enhances the awareness of the Belfair brand and communicates the story and ongoing execution of the overall community membership marketing and sales plan, working collaboratively with onsite club management, Board and Committee, and Troon corporate team
8
Responsibilities For Senior Membership Sales Director Resume
- Drives the content development and facilitates production of all membership-related materials, including but not limited to prospecting, sales, and member communications; website; social media channels; membership sales kit; and documents associated with onboarding
- Conducts marketing activities as designated in master marketing and sales plan, such as community networking, Realtor relations, and presence/participation in member events
- Lead and implement a sales journey that gracefully connects potential residents to Belfair, and connects new residents to the “Belfair Life”
- Oversees all membership paperwork related to sales/upgrades/downgrades and resignations
- The entire process follows a structured plan
9
Responsibilities For Workplace Membership Sales & Service Director Resume
- The materials are professionally presented
- The orientation agenda includes key department leads
- Ensures the enrollment process is complete and records Membership profile information
- Create and execute quarterly game plans which is definitive sales and marketing plan to achieve departmental revenue goals, using Bell Notes as part of the process
- Represent the Club in city and community activities and organizations to provide awareness of the Club and to develop sources for prospective Club Members
- Foster relationships with Members, employee partners and other community leaders
- Provides support for the Club Manager and the club's executive offices as directed
10
Responsibilities For Membership Sales & Engagement Director Resume
- Computer proficiency- Word, Excel, PowerPoint and Outlook
- Achieve or exceed individual sales goals and ancillary service goals
- Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups
- Follows tax exempt/resale membership policies in regard to the retention processes and procedures,including monitoring membership renewals and tax-exempt/resale status
- Oversee the security of the membership center and perform responsibilities such as cashing out, balancing daily transactions and dropping envelopes in safe
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