Office Analyst Resume Sample
Serena Runolfsdottir
982 Kunze Fort,
Houston,
TX
+1 (555) 811 6858
Work Experience
Senior Portfolio Management Office Analyst
11/2016
-
PRESENT
Philadelphia, PA
- Demonstrates the highest integrity and ethical standards
- Highly organized, self-directed business style, with strong ability to prioritize and manage multiple projects at once
- Understand accounting principles, cash and accrual basis and auditing standards and procedures
- Knowledge of cash handling procedures and controls
- Strong knowledge of computerized ticketing systems and computer software, preferably Ticketmaster Archtics, Ticketmaster Host, AS400 and Microsoft Office products
- Effective communication skills, both orally and in writing
- Detail oriented – ability to keep accurate and detailed accounting records
Transformation Management Office Analyst
01/2014
-
05/2016
Los Angeles, CA
- Outstanding ability to establish and maintain strong working relationships with colleagues
- Maintenance of data within Universal’s theatrical systems
- Manages Multiple Programs in parallel, with the clear objective to improve business and process efficiencies’ and land increased business success of the BD Teams
- Managing several efforts simultaneously across a range of functions, business and organizational units
- Prepare correspondence, presentations and/or reports as required
- Working with business stakeholders to help drive execution
- Proficiency in Microsoft applications (Excel, Word, and PowerPoint) is required with emphasis on excel
Engagement Management Office Analyst
12/2007
-
11/2013
Houston, TX
- Interpret reporting data and inform recommendations
- Retail Branch experience
- Effective communicator and ability to work within a dynamic team
- Highly motivated individual with proven track record of delivering high quality work
- Enthusiastic self-starter who can work with minimal supervision and meet demanding turnaround times
- Managing several multiple efforts simultaneously across a range of functions, business and organizational units
- Preparing correspondence, presentations and/or reports as required
- Working with business stakeholders to help drive/facilitate execution and escalation
- Developing program charters, business cases, project plans, team structures, and governance models
Education
Washington State University Vancouver
2001 - 2006
Bachelor's Degree in Finance
Professional Skills
- Strong PC skills including excellent knowledge of Microsoft Office Suite
- Good problem-solving, decision-making and judgement skills including how to identify priority requirements
- Excellent stakeholder management skills with an ability to work collaboratively at all levels to govern delivery of portfolios and resolve day to day issues
- Excellent communication and presentation skills with an ability to communicate with clarity and professionalism
- Strong technical and communication skills to be able to gather, translate, and implement user requirements to technical solutions
- Good analytical, minute taking and report writing skills
- Previous experience in a Programme environment with a solid understanding of Prince 2 and can demonstrate its pragmatic application
How to write Office Analyst Resume
Office Analyst role is responsible for credit, software, retail, training, integration, database, procurement, auditing, reporting, design.
To write great resume for office analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Office Analyst Resume
The section contact information is important in your office analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Office Analyst Resume
The section work experience is an essential part of your office analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous office analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular office analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Office Analyst resume experience can include:
- Understanding of how a BPO operates both practically and commercially
- Delivering a range of PMO and support services, given tight deadlines, limited resources and the need to manage competing priorities
- Evidence of taking and implementing sound, timely decisions based on commercial, technical and operational understanding
- Experience working on the design, development, and testing of a business applications
- Demonstrated thoroughness and accuracy when accomplishing detailed tasks
- Experience in supporting the Office 365 suite of software and services
Education on an Office Analyst Resume
Make sure to make education a priority on your office analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your office analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Office Analyst Resume
When listing skills on your office analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical office analyst skills:
- Good PC skills, including use of Excel and MS Project
- Effectively communicate project and support work related status, including global knowledge sharing with peers and across IT
- Proven track record at building and sustaining effective and trusted relationship with senior stakeholders
- A good understanding of how Programme/Project Managers operate and the processes they need to follow
- Sound analytical skills including the ability to utilise common toolsets such as spreadsheet, database, flowchart and presentation packages
- Development of a simplified, effective and consistent frameworks across the programmes – to enable effective views of the change pipeline
List of Typical Experience For an Office Analyst Resume
1
Experience For Transformation Management Office Analyst Resume
- Questions small-scale business decisions that do not demonstrate alignment to the Group’s commercial strategy
- Analyze investigation reports to ensure investigation procedures were thorough and conclusions are supported by adequate evidence
- Be responsible for the work intake processes including Project Acknowledgement, Reporting and and MI
- Brings structure and order to undefined problems and/or large scale problems, making them easier to address and solve
- Evaluates relative costs, benefits and obstacles of potential solutions before implementing
- Knowledge of concepts, practices and procedures in any of the following: compliance, ethics, finance, audit, legal or human resources fields
- Reconcile credit card activity, including fees, for all ticketed events
- Conduct preliminary bank reconciliation steps, verifying sales and deposits through online bank reports
- Work with Accounting Manager to review and recommend internal processes to ensure all sales initiatives and promotions are accounted for correctly
2
Experience For IT Project Office Analyst Resume
- For this role we require someone competent with working with a computer and a self-starter!
- Provide a range of ePMO analysis activities including insights and identification of trends in quality assurance data
- Provide support activities for the ePMO including preparation of reports and briefs
- Monitor and report on budgets and expenditure
- Assist with the implementation of project standards across projects
3
Experience For Engagement Management Office Analyst Resume
- Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved
- Articulates or translates complex information in clear, meaningful and structured way to suit audience
- Understands the Group’s priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward
- Builds effective working relationships with analysis and design teams in our delivery partners and works well with external partners
- Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early
4
Experience For Data Office Analyst Resume
- Assign ethics allegation cases in accordance with predefined criteria
- Monitor open ethics allegation cases and follow-up as necessary with cross-functional and global management (e.g. Security, Internal Audit, OGC, Human Resources) to ensure timely and thorough investigations of all ethics allegations
- Process ethics allegation closures and responses
- Maintain Ethics Office program and case records in accordance with Company record retention policies
- Assist with management of Corporate Policies
- Develop and analyze ethics metric reports
- Record Box Office daily cash, check, wire/ACH, and credit card sales for all 313 Presents and Detroit Red Wings ticketed events
5
Experience For Sharepoint / Office Analyst Resume
- Audit and record sales in appropriate general ledger accounts and perform associated reconciliations
- Record weekly ACH payments from Ticketmaster internet/phone sales, team exchange activity, and Ticketmaster rebates
- Identify all out-of-balance ticket accounts and recommend resolution
- Perform event summaries for each event to be used at settlement
- Welcome clients into the Excelian office
- Assist the senior management team with admin tasks such as Salesforce admin
6
Experience For Box Office Analyst Resume
- Office management - Woolworths orders, office works orders, management of IT inventory
- Coordinate and/or provide support for governance forums including preparation of high quality governance packs, and community of practices to facilitate exchange of information
- Deliver small divisional projects on behalf of the Enterprise Portfolio Management Office (ePMO)
- Support the development and continuous improvement of methodologies, tools, templates and processes
- Manage the inventory of artefacts in the central portfolio management repository
7
Experience For Portfolio Office Analyst Resume
- Communicate and maintain relationships with key stakeholders
- Project Management Certification (Prince2/Agile/other certifications)
- Collaborate with developers, product owners, global process teams, and team members to develop new functionality or enhancements
- Schedule, oversee and lead all calls between the client and development team
- Track iteration status and feature development
- Recommend inventive and creative solutions to solve business problems
- Handle multiple project assignments simultaneously, if necessary
- To provide support to the various programmes and projects being undertaken within the Change Team to ensure they are approved, prioritised, managed and run in an efficient and controlled manner
8
Experience For Exchange to Office Analyst Resume
- To work as part of a support team to ensure that appropriate administration controls are in place for all projects at all times
- To work within the agreed Capita L&P governance model at all times
- To support the PMO Manager in the receipt, logging,prioritisation, approval and resourcing of new change items, whether from the ALAC client or internally generated. Ensure that these are included in the agenda for relevant Project Control Board meeting and that the decisions and actions from that meeting are followed up
- Support the PMO Manager and Programme Managers with the scheduling of meetings, workshops and other day to day programme/project related activities and to provide appropriate support in the management of their diary and task delivery
- To provide support in documenting the outcomes of meetings, workshops etc
- Where applicable, to manage and update the risk, action, issue, dependency and other such logs on behalf of the PMO & Programme Managers, following up actions as necessary
- Notify the PMO and/or Programme Managers at the earliest opportunity of any issues or conflicts that arise or might be about to arise
- To provide the monthly summarisation of the ALAC SLA Report on behalf of CLPS for distribution within CLPS and to the client
9
Experience For Senior Portfolio Management Office Analyst Resume
- To initiate, monitor and control the provision of month and year end Valuation data to the client to an agreed timetable
- To work with other members of the Change team to share best practice and ensure that appropriate levels of contingency cover are in place at all times so that projects do not go unsupported
- Fluent English and developed communication skills
- Minimun 5 years of relevant experience required
- Experience in a Change Management area beneficial
- PlanView / Business Objects experience advantageous
10
Experience For Ethics Office Analyst Resume
- Flex and change priorities in a fast paced working environment
- To regularly evaluate actions taken to ensure success is measured, that lessons are learnt and captured, to build on success or to alter approach, if required
- Ensure all procurement activities are conducted and are met in support of the established business unit service level agreement and quality expectations
- Assist in all statistical analytics, presentations and Key Performance Indicators
- In summary we are looking for someone who can take all the XL Catlin commitments – Make It Better, Collaborate, Be Accountable and Do What’s Right, and ensure all of those commitments are evident in contributing towards a successful PMO community
- Maintain global portfolio’s for all Change Initiatives from idea through to closure
List of Typical Skills For an Office Analyst Resume
1
Skills For Transformation Management Office Analyst Resume
- Strong communication and interpersonal skills, with a customer-focused attitude
- Superb organization skills with the ability to estimate and track effort
- Strong Exchange experience
- Experience of working in a complex, fast moving environment, using agile and waterfall PPM techniques (desirable)
- Experience of financial tracking and reporting against targets/budgets desirable
- Able to initiate, grow and maintain strong working relationships across a wide range of stakeholders
- Experience working on IT systems implementations and upgrades
- Good understanding of Delivery frameworks, methodologies and best practice techniques
- Experience working in a Project/Program/Portfolio Office (PMO)
2
Skills For IT Project Office Analyst Resume
- Prepare constraints and proposed prioritisation for portfolio selection
- Experience with Migrations to Office 365
- Previous project delivery / coordination / PMO experience
- Experience with Office 365 technologies
- Experience with Lotus Notes development, database administration
3
Skills For Engagement Management Office Analyst Resume
- Conducting audits of Completed Projects using the current Project Audit process in place and providing Audit results to Project and PMO Stakeholders
- Booking meetings and managing meeting rooms
- Supporting the project managers in preparation of business cases where required and providing advice to the project teams
- Managing and updating project documentation, process documents and information sources
- Managing Corporate Social Responsibility (events, fundraising, ACRF)
- Liaising with Barangaroo building management (access cards, fire warden, room bookings)
4
Skills For Data Office Analyst Resume
- Assisting HR in recording the annual leave and sick leave
- Understanding of Yammer, OneDrive, Microsoft Teams
- Tracking statuses of project deliverables and milestones
- Helping HR with organisation of monthly team events
- Working on cloud managed service for a Hong Kong client (work is office based and 1-2 hours/week)
- Understanding of project management methodologies and portfolio/project assurance processes
5
Skills For Sharepoint / Office Analyst Resume
- Understanding of business and management functions in Asset Management and/or related financial services industries
- Managing Successful Programmes (MSP) or PRINCE2 (or equivalent) certification (desirable)
- Provides support to Program Manager/Team Lead in all related projects including end user testing, user guides and training if necessary
- To maintain the resourcing planner tool and provide monthly forecasting and invoicing information as required for chargeable work
- Assist delivery staff in chasing invoicing, following up on payments
- Lead estimating/pointing meetings with development
- Manage incoming pipeline through the governance approval process co-ordinating relevant submissions into the appropriate forums
- Support the Project Manager in reviewing and tracking project financial information, forecasts versus actuals
- Responsible for maintaining all EPO Project Management processes, procedures and supporting documentation
6
Skills For Box Office Analyst Resume
- An ability to use project planning in managing workloads
- Uses systemic thinking and creativity in devising solution options
- Assist in audits of cash handling policies and procedures through performing random monthly cash counts and suggests updates as needed
- Assist with staffing admin on Excelian projects at our Tier 1 and 2 Investment Banking clients
- Technology Management stakeholder communications and relationship building
- Learn and maintain comprehensive understanding of business functions
7
Skills For Portfolio Office Analyst Resume
- Drive consistency across solutions by ensuring that common practices are upheld and consistently applied
- Knowledge of the Smart Metering Implementation Programme and DCC’s role desirable
- Financial: funding; cost of change (actuals, forecast, baseline) & benefits
- Scope; Plan and Milestone tracking (progress perspective)
- Capacity and Demand tracking
- Inter Programme planning and dependency management
- Portfolio level reporting and governance
- Provide governance, reporting and administrative support for large, complex change programmes
- Support ongoing programme communication to relevant stakeholders
8
Skills For Exchange to Office Analyst Resume
- Support establishing the benefits management process
- Support the project manager in preparation of reports going to Project meetings and Project Boards within BAT
- Support the Project Manager to maintain a benefits register, ensuring that project benefits are planned, monitored and tracked
- A basic understanding of project management techniques and methodologies
- An understanding of how our business is structured
9
Skills For Senior Portfolio Management Office Analyst Resume
- Awareness of legislative factors that impact on projects, in particular FSA requirements such as Treating Customers Fairly
- An awareness of all project planning related activities
- Able to cope with varying workload pressures and to self-manage time
- A thorough understanding of the purpose, culture and fundamentals of Delivery
- Previous background of deriving insights from cost and benefit data
- Knowledge of or exposure to accounting and box office operations
10
Skills For Ethics Office Analyst Resume
- Develop products based on input gathered from a variety of sources, including analysis of results and feedback from the user community
- Negotiate with diverse stakeholders, within agreed timelines, given their varying expectations, viewpoints and interests
- Risk and issue monitoring and co-ordination
- Coordination of the regular project and programme level reporting
- Manage the collection, collation and processing of project information from stakeholders
List of Typical Responsibilities For an Office Analyst Resume
1
Responsibilities For Transformation Management Office Analyst Resume
- Audit or Governance type qualifications advantageous
- SQL/VBA knowledge as an asset
- Organise workload efficiently
- Work independently under general instruction and to make decisions
- Very proactive and flexible approach
- Able to work onsite at the client
- Experience in a purchasing office or procurement working experience and good understanding of creating purchase orders, catalogue management and maintenance and invoice investigations
- Competent use of Microsoft Office applications
2
Responsibilities For IT Project Office Analyst Resume
- Knowledge of project management methodologies e.g. Prince 2
- How TCF impacts the role and what is needed to support the principles
- An ability to work alone and as part of a team
- A professional approach and manner
- Insight into SharePoint Administrator’s responsibilities
- Insight into Lotus Notes development and databases
- Broad experience of working in project based environments utilising recognised PPM methodologies to plan, drive execution against that, manage risks and issues, and adhere to controls
- Work with colleagues within the PMO on the Governance and Audit of all Business Change processes and procedures
3
Responsibilities For Engagement Management Office Analyst Resume
- Manage & track key Portfolio MI data points. These could include
- Develop and maintain repository of key programme/project assumptions and dependencies
- Developing and maintaining effective working relationships with other PMOs as appropriate to the programme – to potentially include that of central DCC, suppliers, central government, and regulators
- Additional ad-hoc project management of initiatives as required
- Lead the collection, collation, analysis and presentation of information to senior management for use in governance forums and senior stakeholder briefings
- Administration of Actions, Decisions, Risks & Issues; including risks and issues tracking and working with stakeholders to develop mitigations and escalation where necessary alongside the PMO Lead
- Work with the Programme Leads and Managers to monitor and report on performance of their programmes and projects
4
Responsibilities For Data Office Analyst Resume
- Lead the development of submissions for the bi-annual budget process
- Support with the coordination of impact assessment of change requests
- Own the PMO central repository of documentation and processes (SharePoint)
- Drive embedding and adherence to Project standards, including templates, tools, governance, planning, reporting, budget tracking, document management, resource management, change control and RAIDs to support the Project Manager in achieving consistent programme-wide output
- A self-starter with a ‘hands-on’ approach, able to provide an independent view on the project
5
Responsibilities For Sharepoint / Office Analyst Resume
- Strong communication skills, with the ability to adapt content, style and level of detail of written and verbal communications to fit numerous and diverse audiences
- Highly proficient in MS Project, Visio, Word, Excel, PowerPoint and SharePoint
- Monitoring and providing oversight and governance of the Enterprise Project Portfolio via reporting and analysis to ensure all Projects are following the Project Management Methodology in place
- Utilizing the Project Portfolio Management system, create and provide all pre-defined reports, dashboards and metrics to the Key Project Management Stakeholders
- Utilizing the Project Portfolio Management system, create and provide all newly requested reports, dashboards and metrics to the Key Project Management Stakeholders
- Conduct data analysis at the individual Project and overall Enterprise Portfolio-level to identify trends, areas requiring attention, and opportunities for process improvement
6
Responsibilities For Box Office Analyst Resume
- Provide support and assistance as needed on continuous process improvement initiatives of the Project Management Methodology and IT Project Delivery process
- Broad experience of working in project based / Portfolio environments utilising recognised PPM methodologies to plan, drive execution against that, manage risks and issues, and adhere to controls
- Knowledge of the Smart Energy Code and DCC Licence Conditions desirable
- Broad experience of working in Portfolio environments utilising recognised PPM methodologies to plan, drive execution against that, manage risks and issues, and adhere to controls
- Quick learner and ability to retain information
- Seek feedback from change community to support process improvements
7
Responsibilities For Portfolio Office Analyst Resume
- Exhibit positive spirit
- Project Health Criteria
- Path to Green activity
- Review and analyse data points, challenge Change community as required and escalate as appropriate
- Review risks and issues, proactively challenge and escalate as appropriate
- MBA, PMP, CPA
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