Office Services Associate Resume Sample
Elmer Raynor
260 Gregorio Forks,
Philadelphia,
PA
+1 (555) 987 6248
Work Experience
Office Services Associate
11/2015
-
PRESENT
San Francisco, CA
- Sort and distribute store mail to various HQ departments
- Distribute all incoming packages and samples to various buyers and team members
- Keep the copy rooms stocked with paper and all daily supplies needed
- Verify all copiers are in good working condition, and that copier supplies are fully stocked
- Collect and prepare outgoing USPS, UPS & FedEx mail. Drive the USPS to the Post Office
- Responds to troubleshooting requests for various HQ & DC office
- Assists in HQ desk moves and miscellaneous maintenance issues that arise
- Assist Program Manager with forecasts & budgets
Mail Room & Office Services Associate
03/2009
-
10/2015
Philadelphia, PA
- Provide day to day supervision of client’s Commuter Incentive program
- Provide support for Commuter Incentive inquiries submitted via email or by phone
- Provide support for program rollout to other client locations and offices
- Track metrics on a monthly basis; provide monthly metric reports to Program Manager
- Facilitate all communication for Ecopasses; Prep/Conduct annual Ecopass distribution; Provide ongoing support/setup appointments for Ecopass pickups
- Special license, certificate, specific education or training required
- Earn the trust and confidence of clients by assuming ownership of the client experience, adjusting as needed to strengthen client touch points
Lead Office Services Associate
01/2003
-
02/2009
Boston, MA
- Collaborate on cross functional projects and special assignments, acting as subject matter expert and department liaison
- Partner with Learning & Development and leadership team to create/maintain department procedures and training materials
- Model and be a change champion to move the organization forward in support of strategic goals and objectives
- Cover 16th floor reception’s lunch break daily
- Manage relationship with building management teams (housekeeping and real estate management companies), ensure all inquiries are responded to and resolved in a timely manner
- Proficient in keyboarding and windows environment PC skills
- Valid driver’s license
- Creation of new files and following established procedures
Education
Johnson & Wales University
1998 - 2002
School's Degree in Hospitality
Professional Skills
- Good oral and written communication skills, organization skills, and high attention to detail
- Strong communication, organization, and project management and multi-tasking skills
- Excellent verbal and written communication skills including the ability to speak read and write English
- Professionalism and excellent communication skills
- Prior copy/production experience, graphic design, IT or facilities experience
- Excellent organizational skills and attention to detail across a variety of tasks
- Experience with Microsoft Office suite, with emphasis on Excel skills
How to write Office Services Associate Resume
Office Services Associate role is responsible for excel, computer, intermediate, microsoft, windows, outlook, powerpoint, database, training, printing.
To write great resume for office services associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Office Services Associate Resume
The section contact information is important in your office services associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Office Services Associate Resume
The section work experience is an essential part of your office services associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous office services associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular office services associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Office Services Associate resume experience can include:
- Printing, including Tax Printing during busy Tax seasons (training provided- requires strong organizational skills and attention to detail)
- Strong computer/PC skills; Microsoft Office Suite
- Experience as a site representative or 6 months demonstrated knowledge and experience in related functional area
- Intermediate Microsoft Outlook skills (advanced messaging, scheduling, contact management)
- Make independent decisions and use problem-solving skills and in line with appropriate standards/procedures
- Manage time effectively and meet all job responsibilities
Education on an Office Services Associate Resume
Make sure to make education a priority on your office services associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your office services associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Office Services Associate Resume
When listing skills on your office services associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical office services associate skills:
- Previous receptionist experience or experience answering phones and directing calls in an office setting
- Advanced skills in employee motivation and training
- Effectively communicating project status
- Hardware familiarity (Multifunctional Printers, Scanners and troubleshooting skills)
- PC skills required. MS Office including Outlook and Adobe Acrobat (PDF)
- Possess a valid driver’s license and be able to operate a motor vehicle for deliveries
List of Typical Experience For an Office Services Associate Resume
1
Experience For Mail Room & Office Services Associate Resume
- Prior experience in Receptionist, Hospitality or Reprographics
- Strong experience with Microsoft Office applications, specifically Outlook, Access and Excel
- Communication effectively verbally and written
- Previous experience in Mail/Copy/Print/Faxing/litigation copying/hospitality
- Previous experience in Mail Services/Document Preparation; Document Scanning and/or Document Indexing; Copy and Print/Reprographics
- Operate multi-function devices to scan, print and copy documents while ensuring quality output
- Operate computer as needed to look up customer contacts, use email, access systems and update documents as needed
2
Experience For Senior Office Services Associate Resume
- Skilled in the use of hospitality, mail, phone & and/or digital reprographics equipment
- Assess, prioritize and process account requests for internal clients and field partners
- Monitor overall service experience to proactively identify gaps and recommend improvements
- Operate at a high level to consistently meet or exceed business unit quality and productivity standards
- Operate various digital, multifunction copiers
- Proficient experience with Microsoft Office applications, specifically Outlook and Excel
3
Experience For Lead Office Services Associate Resume
- Open to entry level with customer service experience preferably in a large corporate environment
- Skilled in the use of mail, phone & and/or print equipment and other office hardware and/or software, as applicable to service line
- Skilled in the use of mail, phone and/or print equipment
- Operate varies office equipment
- Hoteling, cleaning workstations, conference rooms, offices, and training rooms. As well as escorting and cleaning up catering after the events
- Working in the following areas – mailroom, reception, hospitality services, copying, faxing, scanning
4
Experience For Dual Office Services Associate Resume
- Facilitating Document Production related workflow & completing tasks as they come in to the center
- Working in the following areas – mailroom, records management and reprographics
- Folding mail to be metered and sent out
- Processing of documents
- Perform various Mail Center activities including: scanning, sorting, metering, tracking mail, folding, inserting, delivery, pickup, etc
- Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
- Inspects office building for needed repairs and cleaning, making notes and entering into the Office services database
- Process high volumes of incoming and outgoing mail. Deliver mail and packages throughout the client location, following applicable distribution procedures
- Prepare conference rooms per customer requests to include but not limited to scheduling rooms, moving tables and chairs, setting up A/V equipment
5
Experience For Office Services Associate / Records Associate Resume
- Facilities: Coordinating and assisting with office moves, furniture rearrangement, etc
- Process incoming and outgoing faxes
- Comfortable handling calls and looking up client information
- Assist in the delivering of incoming mail, overnight, and messenger packages
- Participates in required training Corporate training programs (CPR, Change Management)
6
Experience For Mail / Office Services Associate Resume
- Manage information e-mail inbox, update office phone list, seating maps and tracking spreadsheets to support internal operations
- Conference/Meeting Room Setup and Catering
- Clear out catering food and vehicles from a conference room or area once a meeting has completed
- Assess incoming requests selecting the best equipment and resources for successful completion
- Serve as point of contact for other vendors, including vending machines, water filtration system, coffee service, etc.
7
Experience For Office Services Associate Resume
- Coordinate shipping and receiving tasks
- Basic understanding of troubleshooting equipment issues
- Provide customers with the most economical and efficient shipping schedules and pricing
- Assist with peer-to-peer coaching and education as it relates to routine, specialty or complex product features or processing systems
- Record keeping/monthly billing
- Extensive standing / walking (frequent – 34-66% of time)
- Prepares finished materials to include binding, 3-hole punching, saddle stitch, velo bind and lamination
- Fulfilment of document scanning requests
- Order, distribute, and maintain office and printing supplies
8
Experience For Mail Room & Office Services Associate Resume
- Maintain and properly utilize reprographic equipment (copiers, printers, scanners, punchers, binding units, etc.)
- Clean white boards and keep meeting rooms organized as needed
- Contact building vendors so as to coordinate repairs
- Coordinate with Iron Mountain all shredding and pick up of files as needed
- Maintain birthday list and mailing of monthly birthday cards
- Complete large numbers of reprographics requests according to job ticket instructions
9
Experience For Senior Office Services Associate Resume
- Accurately communicate with client staff and team members regarding commitments, deadlines, challenges, requests, etc
- Coordinate office food/beverage, including prep and maintenance of “spirits” for guests and weekly office functions
- Knowledge or understanding of the electronic data discovery (EDD) and electronic stored information (ESI) processes
- Mail / Print, Post and Purchasing Support
- Work in conjunction with the Conference Center Manager and Conference Center Coordinator on all activity pertaining to the conference center
- Attend planning meetings with other vital partners for the conference center
- Manage catering cleanliness of 12th floor pantry/kitchen
10
Experience For Lead Office Services Associate Resume
- Provide high-level of professionalism and competence when dealing with client
- Lead the team in completing large numbers of reprographics requests
- Instruct the team in conference room set-up including audio/visual equipment, furniture configuration, and food/beverages
- Inventory, order and stock office supplies in the workrooms (including copy paper)
- Review billing reports from multiple sources, maintain issues logs and create management reports, as needed
- Set-up and break-down of conference rooms for meetings and training sessions
- Coordinate service calls for office equipment, including copiers, faxes, printers, and AV equipment
- Set up seating of new employees/temps/contractors
- Assist in internal moves including minor installations (bulletin boards, keyboard trays) and furniture relocations
List of Typical Skills For an Office Services Associate Resume
1
Skills For Mail Room & Office Services Associate Resume
- Exceptional customer service skills; maintains professional demeanor and composure at all interactions
- Prior customer service and clerical experience required
- Prior experience in Reception, Accounts Payable, or Administrative roles
- Prior experience on Production copy equipment (Nuvera B/W machine, J75 Color Machine, Versant
- Experienced receptionist, one - two years - with lead experience
- Team player with superior client service skills and attention to detail and quality
- Operate finishing equipment (3-hole drills, bindery, laminating, folder, cutter, etc.). according to job ticket instructions
- Copy, print, and binding experience, preferably in a legal, banking or large corporate environment
- Copy, print, and binding experience preferably in a legal, banking or large corporate environment
2
Skills For Senior Office Services Associate Resume
- Experience leading employees & directing workflow
- Previous experience in Mail Services/Document Preparation; Document Scanning and/or Document Indexing environment
- Previous experience in Copy and Print, Reception, Mail Services/Document Preparation; Document Scanning and/or Document Indexing
- Fice services experience, preferably in hospitality, corporate catering , restaurant catering, event coordinator environment
- Previous experience in Mail Distribution/Document Preparation; Document Scanning and/or Document Indexing environment
- Demonstrate commitment to continuous improvement by identifying system or process issues and driving remediation
- Experience working with mail distribution / delivery services and copy/print production
- Fice services experience preferably in a legal, banking or large corporate environment
3
Skills For Lead Office Services Associate Resume
- Fice services experience preferably in a legal, banking or large corporate environment
- Experience in a professional office or corporate environment providing general Facility Services support
- Office services experience preferably in a legal, banking or large corporate environment
- Open to entry level preferably with customer service experience in a legal, banking or large corporate environment
- Open to entry with customer service experience preferably in a legal, banking, or large corporate environment
- Experience directing workflow
- Skilled with building tc stations
- Open to entry level with customer service experience preferably in a legal, banking or large corporate environment
4
Skills For Dual Office Services Associate Resume
- Experience working with mail and delivery services
- Demonstrate flexibility in satisfying customer demands in a high paced, legal environment
- Develop and maintain strong relationships with caterers and local vendors Mail / Print, Post and Purchasing Support
- Previous experience with mail services in an office setting
- Previous experience with copy/print services
- Skilled in the use of fax, mail, phone & and/or digital reprographics equipment and other office hardware and/or software, as applicable to service line
5
Skills For Office Services Associate / Records Associate Resume
- Skilled in the use of fax, phone & and/or digital reprographics equipment
- Previous customer service and/or hospitality/copy center/office services experience
- Professional knowledge and experience with MS Office Suite
- Past experience in copy/print/reprographics
- Past experience in reception/copy/print/reprographics
- Skilled in the use of mail and phone equipment
- Skilled in the use of fax, mail, and/or phone equipment
- Skilled in the use of fax, mail, phone and other office hardware and/or software, as applicable to service line
6
Skills For Mail / Office Services Associate Resume
- Scan, print, copy experience
- Skilled in the use of fax, mail, hospitality, phone & and/or digital reprographics equipment
- Strong interpersonal and customer service orientation; energetic and outgoing approach required
- Experience with Microsoft Office and all of its applications
- Provide excellent client service as the first line of contact with the client
7
Skills For Office Services Associate Resume
- Valid Driver’s License and reliable vehicle for transportation required
- Multi-task, prioritize and be organized
- Strong sense of urgency and detail oriented
- Maintenance/AV experience
- To promote and cement strong relationships with employees and guests when they arrive into the reception area
- Answer the telephone in a clear, positive and professional manner to ensure good customer care of all inquiries
- Office experience, professional demeanor, high initiative, and ability to work independently and efficiently
- Receiving, sorting and delivering incoming regular and accountable mail
- Handling the distribution of all mail, incoming, outgoing, and interoffice between multiple buildings and floors
8
Skills For Mail Room & Office Services Associate Resume
- Managing all Visiting Personnel Offices (“VPO”)
- Sorting of inter-office and incoming mail directed to approximately 600 New York employees
- Helping to enforce office and meeting room guidelines
- Helping to ensure safe, functional and comfortable working conditions in an effort to contribute to employee productivity
- Setting up and reconfiguring furniture in the conference center
- Monitoring of vendor performance, escalating questions/concerns to the Facilities Services Manager
- Building Collaborative Relationships – the ability to develop, maintain, and strengthen partnerships at all levels of the organization
- Willing to grow within the organization
9
Skills For Senior Office Services Associate Resume
- Performing regular Mail Runs
- Moving boxes/packages to and from offices as needed
- Maintaining order and cleanliness in pantries/kitchens
- Copying and assembly projects
- Scheduling to ensure client expectations and deadlines are met
- Lifting to 55 pounds
10
Skills For Lead Office Services Associate Resume
- Shipping/Receiving - Handling inbound / outbound packages using USPS, UPS, Freight & Messenger Service
- Assist office members with jobs such as photocopying, compiling records, filing, tabulating, posting information, and distributing mail
- Committed to developing an efficient work style that emphasizes attention to detail to reduce rework and mitigate risk, including client facing errors
- Commit to developing an efficient work style that emphasizes attention to detail to reduce rework and mitigate risk, including client facing errors
- Serve as a main point of contact for facilities and supply requests. Including managing office inventory, purchase of office supplies and managing expenses
- Direct the team in processing high volumes of incoming and outgoing mail and packages
- Security - Creating, enabling and disabling access cards
List of Typical Responsibilities For an Office Services Associate Resume
1
Responsibilities For Mail Room & Office Services Associate Resume
- Fice services experience in a legal environment
- Experience with hospitality, facilities, and administrative tasks
- Ordering office and mailing supplies to support office demand
- Records Management - Sending and receiving file storage boxes
- Become fully familiar with a variety of on-site copy and print equipment to be capable of performing first level troubleshooting and basic maintenance
2
Responsibilities For Senior Office Services Associate Resume
- Mail, shipping/receiving procedures
- Set up training and meeting rooms as needed
- Responsible for managing appropriate inventory levels for office supplies
- Manage incoming mail and organization of mail slots
- Provide administrative and operational support to the on-site teams and ensuring communication is executed throughout the office
- Prepare materials for mailing: apply postage, stage items for shipment or collection, and distribute items as needed
- Track volume and occupancy numbers using excel
- Perform various office service tasks (badge generation, mailroom operation, purchasing of supplies, reception)
- Prepare materials for mailing (apply postage, ensure items are properly labeled and manifested, prepare items for collection by various carriers)
3
Responsibilities For Lead Office Services Associate Resume
- Willingness to travel to multiple sites within Los Angeles and the surrounding area
- Cultivation and maintenance of existing internal and external client relationships
- Computer literate (MS Office Suite including Excel and Outlook)
- Capable of demonstrating exemplary work ethics and professionalism at all times
- Process outgoing shipments
- Develop expert proficiency in supporting a variety of business processes/product lines
- Maintain the highest levels of customer service while demonstrating a professional, friendly and cooperative attitude
4
Responsibilities For Dual Office Services Associate Resume
- Competency in performing multiple tasks
- Carry and place objects weighing up to 50 pounds (boxes of copy paper)
- Familiar with procedures supporting service lines such as mail, print, and other administrative support services
- Willingness to work a flexible schedule, including overtime, if necessary
- Copy, Print and scanning
- Provides customers with the most economical and efficient shipping schedules and cost
- Keen attention to detail and the ability to multitask and meet tight deadlines including ability to work
5
Responsibilities For Office Services Associate / Records Associate Resume
- Flexible and willing to learn and implement new systems, processes and procedures
- Willingness and availability to work additional hours if assigned especially during Tax seasons
- Answer service calls between NKF personnel and building management
- Copy Services: Copy/scan/print projects
- Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area
- Responsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy Center
- Support corporate departments with high volumes of various print, collating and binding requests, custom printed tabs and digital scans per the customer’s work ticket
- Fulfilment of B/W and color print requests
6
Responsibilities For Mail / Office Services Associate Resume
- Punches and binds printed materials
- Creation of custom labels for binders, tabs, file folders, CDs
- Maintain equipment and systems
- Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use
- Organize and distribute client kitchen supplies
- Maintain inventory control and order supplies as needed
7
Responsibilities For Office Services Associate Resume
- Reception – Cover the Saddle Brook office’s switchboard and other locations as needed
- Deliver packages, organize mailroom/supply room
- Order office supplies, coffee, dairy, etc. and supply new hires with necessary office supplies and name plates
- Restock all copiers and coffee stations daily
- Change toners in copiers
- Arrange for catered lunches for meetings as needed
- Change filters in water and ice machines, change light bulbs
- Lift 30+ pounds required
8
Responsibilities For Mail Room & Office Services Associate Resume
- Climb a ladder for maintenance required
- Related Print/Copier/fax/Mail/FedEx/postage machine knowledge
- Place orders for general office supplies, and maintain proper records
- Delivery and pick up of mail
- Manages and maintains extremely active calendars; schedules meetings and conferences, manages conflicts, and schedules personal appointments for entire Leadership Team
- Coordinates all aspects of Leadership meetings which can include scheduling appropriate space; preparing materials and presentations; coordinating lunches; IT support
- Coordinates complex and detailed travel arrangements which can include domestic and international airfare, hotel and ground transportation; creating travel itineraries and agendas; and compiling documents for travel related meetings
9
Responsibilities For Senior Office Services Associate Resume
- Prepares and schedules expense reports for BHP Divisional Leadership Team
- Arranges passports and visas for the President and Leadership team
- Orders lunches, office supplies, and contracted supplies for site
- Orders business cards and nameplates for new hires and transfers to BHPO
- Creates PRs and POs for items ordered
- Reconcile invoices and issue payment as required
- Greets all visitors to the site, check them in and issue appropriate identification per security policy
- Receive phone calls and transfer to proper employee or department
10
Responsibilities For Lead Office Services Associate Resume
- Maintains and updates BHP SharePoint site, Bemis Connect, and organizational charts
- Maintain telephone directory and distribution lists
- Coordinates all office support activities as needed
- Highly organized with a great attention to detail and accuracy
- Restock inventory as needed
- Bind, cut, and/or assemble reprographics jobs as necessary
- Assist with transport and setup of Audio-Visual and PC Equipment
- Make general routine repairs
- Assist with maintenance of physical environment
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