Office Team Leader Resume Sample
Kirk Kshlerin
316 Roberts Stravenue,
Chicago,
IL
+1 (555) 761 1578
Work Experience
Front Office Team Leader
10/2017
-
PRESENT
Philadelphia, PA
- Experience in a Business Office / Business Analyst / Reporting Analyst or similar function
- Experience in a similar role and ideally 1-2 years’ experience in sales
- Training new recruits – mostly GSO’s
- Career development opportunities with International hotel group
- Discounted staff parking
- Meals on shift
- Champion for departmental on boarding for GSA’s, making sure that departmental pack for new starters is prepared on time
- Assess customers’ needs and preferences and make recommendations
- Previous experience in similar position
Back Office Team Leader
02/2011
-
09/2017
Chicago, IL
- Work a flexible schedule including work days, nights, weekends and holidays
- Fluent in English, speaking Dutch is an advantage
- Plan and organise your team’s work in order to achieve overall targets, to agreed quality levels and within planned timescales
- Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty
- Lead, motivate and develop the onshore team members; enabling them to deliver-on/ exceed customer expectations
- Establish direction and strategy for all areas within their remit in-line with the overall CXO strategy
- Align, support and hold accountable internal and external stakeholders/ partners to agreed KPIs and SLAs
- Demonstrate clear planning skills. Translate business objectives into functional activities. Manage the team's performance to defined KPIs and quality checks and assists with ongoing coaching/ development needs. Set goals, processes and organise resources to ensure desired results are achieved
- Maintain sufficient knowledge across existing products/ systems enhancements and new launches to be able to identify issues that would result in negative productivity, experience and complaints
Middle Office Team Leader
12/2008
-
12/2010
San Francisco, CA
- Strives to provide unmatched customer experience and competitive advantage across resolving CRA complaints / consumer affairs complaints (including regulator), MNP (mobile number portability) and online activations
- Ownership of the planning and forecasting function for complaints management and administrative functions. Create new initiatives for MNP to generate revenue
- Holding monthly meetings with CRA (communication regulatory authority) & other service provider to discuss and resolve pending complaints and escalations
- Exceptional ability to work collaboratively and across different groups and levels
- Demonstrates leadership and management skills and potential for further growth
- Problem solver with experience in effective decision-making and good commercial acumen
- Able to adapt to changing conditions; demonstrates persistence, resilience and overcomes obstacles
- Align Team goals to company goals and priorities
Education
Naropa University
2004 - 2008
Bachelor's Degree in Performance
Professional Skills
- Excellent problem solving skills, communication and reporting skills, customer service & people skills and flexible
- Demonstrate the ability to be proactive and possess strategic thinking skills
- Strong interpersonal, communication, organisational and problem solving skills
- Organized with strong planning, good communication and interpersonal skills
- Demonstrate ability to effectively prioritize and manage time in a rapidly changing environment
- Excellent verbal and written, communication and interpersonal skills
- Strong communication, analytics and investigative Skills
How to write Office Team Leader Resume
Office Team Leader role is responsible for english, events, reporting, planning, trading, security, training, credit, finance, software.
To write great resume for office team leader job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Office Team Leader Resume
The section contact information is important in your office team leader resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Office Team Leader Resume
The section work experience is an essential part of your office team leader resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous office team leader responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular office team leader position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Office Team Leader resume experience can include:
- Integrates and trains employees, providing support for skills development
- Advanced English skills - written and spoken
- Manage your time and workload effectively
- Computer skills, familarity with Word and Excel
- Providing effective challenge to the business
- To maintain a good working relationship with your colleagues, creating a team that works well together
Education on an Office Team Leader Resume
Make sure to make education a priority on your office team leader resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your office team leader experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Office Team Leader Resume
When listing skills on your office team leader resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical office team leader skills:
- Guest-oriented and service minded- Good interpersonal skills
- Good human relations and organizational skills
- Excellent communication skills in English (both verbal & written)
- Communicating effectively Medallia feedback
- Advanced IT Skills – MS Office, PowerPoint and Excel
- Can effectively lead a team to success in all areas of performance
List of Typical Experience For an Office Team Leader Resume
1
Experience For Front Office Team Leader Resume
- Develop improved communication processes to enable effective colleague cascades to meet the developing needs of the team
- Good understanding of the nature of a global investment business
- Experience working across international boundaries would be an advantage
- Understanding interest rate & currency derivative products
- Create an empowering environment, encouraging individual ownership and a culture of continuous improvement through challenging processes and procedures
- To attend any meeting and training session as required for the position
- Ensure that all daily tasks of Guest Service Executives are carried out on time (preparing arrivals, preparing departures, check-outs )
2
Experience For Back Office Team Leader Resume
- Ensures guests have a smooth running stay at the hotel
- To manage and report all emergencies and complaints using the procedures set by the company
- To maintain vigilance regarding possible fraud, theft and potential security risks
- Approves the working schedule for the front office associates and submits them to front office manager
- Comprehensive knowledge of product catalogue and Customer Care systems
- Commitment to quality, productivity and ability to change and manage performance
- Able to deliver under highly stressful environments and to tight deadlines
- Anticipates guests' needs and takes them into consideration,
- Handles guest complaints if they have not been dealt with by team members and provides a rapid solution,
3
Experience For Offering Middle Office Team Leader Resume
- Track Associate attendance and performance
- Enforce company safety policies and procedures
- Train Associates on all work techniques
- Work directly with and can be a primary contact for customer related issues
- Represent the department as a subject matter expert on 6 Sigma and CPS projects
- Coordinate inspection and quality requests
- Communicate with vendor and client personnel to ensure proper completion of work assignments
4
Experience For Middle Office Team Leader Resume
- Prepare documentation for daily business
- Ensure prompt, efficient and courteous reception of guests
- Record and administer arrivals and departures
- Full awareness of current daily status of Hotel
- Ensure smooth hand over to next shift
5
Experience For FX Middle Office Team Leader Resume
- Thoroughly conversant with all room types, décor and outlook
- Ensure full liaison with other members of the team
- Key relationship with Duty Managers, Assistant Managers and Front Office Manager
- Hospitality Graduate or equivalent qualification
- Smart in appearance and well groomed
- Well versed in MS applications, internet, email
- Ensures that the pricing policy and internal audit procedures are duly applied Ensures that information is passed on to other departments as necessary (housekeeping, maintenance etc) and to the other members of the department Keeps track of the standard of services delivered, based on guest comments and quality audits
6
Experience For Office Team Leader Middlefield Giant Eagle Resume
- Leadership towards work through the receptionists on his/her team
- Organises the customer welcome and care provided by his/her team
- Supervises the work of the receptionists on his/her team
- Implements brand and Group projects and identity features Le Club, ABA etc)
- To ensure that high standards of presentation are maintained in every area of the Hotel and by all staff at all times
- To support senior managers in the application and implementation of all the company’s policies and procedures
- To support senior managers in the application and implementation of all relevant legislation in any area of the department
7
Experience For Office Team Leader Cleveland East Resume
- To be fully conversant with all facilities and services in the hotel
- Implements brand and Group projects and identity features (@ll the keys to the city, service certification, Le Club, ABA etc)
- Implements brand and Group projects and identity features
- Ensures that guest documentation and information is available and up-to-date
- Ensures that information is passed on to other departments as necessary (floor staff, technical team etc) and to the other members of the department
8
Experience For General Services Business Office Team Leader Resume
- Is involved in recruitment
- Ensures that employees are well presented (uniforms, personal hygiene etc)
- Assists in VIP’s arrival departure in absence of guest relation officers
- To set high example in terms of punctuality, appearance, courtesy, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to management and inter-departmental cooperation
- Ensures smooth operation, coordinates and leads all Lifestyle Concierges
- Fully understands and knowledgeable of all services and facilities
- Ensures documents related to operations are well maintained (i.e. Checklists)
- Regularly communicates and directs Lifestyle Concierge Team
- Trains and develops the Lifestyle Concierge Team
9
Experience For FI Bonds / Flow Middle Office Team Leader Resume
- Attends trainings if and when requested
- Fully understands Night Process to cover absence of Night Manager
- Ensures a close Interdepartmental Communication and/or tasks to complete
- Arranges roster and vacation plan as required
- Drive, lead and support the development of team members and maximise performance through effective coaching, mentoring and use of performance management tools. Provide regular, honest and constructive feedback and assessment on achievement; agree challenging performance objectives and measures
10
Experience For Executive Office Team Leader Resume
- Accountable for resolving people issues, grievances and conflicts which arise within the team adhering at all times to bank policy (Disciplinary, Capability & grievance)
- Good knowledge of the front to back Operations process
- Act as a role model, champion the Barclays Values; Lead and create a culture where Barclaycard is viewed as ‘Employer of choice’
- Engage team members to ensure business objectives are understood and embedded to maximise performance
- CFA, FRM, PRM, CIMA, Stock Broker licence, ACI qualification would be an asset
- Listen and anticipate
- Ready to lead by example, coach and motivate your colleagues
- Management of a team with multiple direct reports
List of Typical Skills For an Office Team Leader Resume
1
Skills For Front Office Team Leader Resume
- Experience of managing team such as ; performance management, appraisals, delivery of training
- Experience working with a corporate Front of House environment and or 5 star Customer Service environments
- Good understanding of Continuous Improvement Process
- Good working knowledge of MS Outlook, Excel, Word, PowerPoint
- Six months previous distribution center, warehouse, and/or order filling experience
- Experience with operation of material handling equipment
- Delivery of a strong and robust control environment in line with RBS Risk & Control Framework
- First Aid and Fire Warden experience
2
Skills For Back Office Team Leader Resume
- Researches more complex issues prior to resolution with customers
- Able to prioritize work accurately and efficiently
- Experience in a Team Leader role
- Previous experience in 5 star Front Office or Hotel environment
- Previous hotel reception experience essential
- Excellent knowledge of the Front Office operations and high end service levels
- Maintains effective par stock, follows budget and order process
- Dedicated, self-motivated and able to prioritise
3
Skills For Offering Middle Office Team Leader Resume
- Coordinate and delegate the work flow, promote team relationships, and establish daily priorities
- Experience with mainframe, email, Excel, and other software applications
- Warehouse and/or clerical work experience
- Strong communication with other departments, especially Reservations and Concierge
- Strong relationship with guests and internal customers
4
Skills For Middle Office Team Leader Resume
- Previous Marriott experience is an advantage
- Establishing close working relationships with internal and external stakeholders
- Resolving booking issues and cash breaks
- Working with management to maintain and develop a range of relationships across relevant trading businesses and corporate functions
- Overseeing accurate and timely production of daily P&L and monthly Balance Sheet substantiation
- Ensuring that the team delivers on daily KPI’s to the Currencies desk
5
Skills For FX Middle Office Team Leader Resume
- Supporting senior management to achieve the function's strategic goals
- Leading projects and process improvement initiatives to simplify banks processes and realise efficiencies
- Working closely with all the support functions (settlements, valuations, collateral management, etc) to provide full operational support to the Front Office
- Managing the full lifecycle of trades
- Creating the daily flash P&L and P&L attribution
- Monitoring and resolution of internal trade and intersystem reconciliation breaks
- Working across departments and regions to co-ordinate and deliver process and system enhancements
- Training and Career progression
- Working with a culturally diverse workforce
6
Skills For Office Team Leader Middlefield Giant Eagle Resume
- Performing daily LQA check
- Assists the Coach in performing the material handling and warehousing functions required in inbound, outbound, and other operational functions
- Work in a pressurised and busy environment, maintaining composure and focus on delivering world class service to each guest every time
- Communicate with passion and enthusiasm. Embrace change as a way of working and lead by example when communicating new incentives
- To deal with outgoing guest mail ensuring where necessary charges are correctly raised and passed, to the Reception
- To maximize on sales opportunities up-selling the suites and promoting the hotels and outlets as well as SPA facilities
7
Skills For Office Team Leader Cleveland East Resume
- Ensure that all daily tasks of GSE’s are carried out on time (preparing arrivals, preparing departures, bucket check, High Balance, Check-outs VICAS)
- Full availability to work on a 24/7 rotating roster including mornings, evenings, weekends and public holidays
- Knowledge of visitor management systems, room booking systems and switchboard systems
- Ensures that the pricing policy and internal audit procedures are duly applied
- To assist the Front Office Team Managers in supervising the Front Desk/Reception operation
8
Skills For General Services Business Office Team Leader Resume
- To assist Guest Service Executives at the front desk with check ins, check outs and cashiering work as and when required
- Supervise acceptance for long-term storage – ensuring that details areaccurately recorded and that item are stored in the designated secure area
- Supervises the release of luggage from long- term storage – ensuring that the release is accurately recorded
- To assist guest with any queries To ensure smooth luggage handling
- To assist guests with general enquiries about the hotel, its facilities, events and functions taking place in the hotel and in Dubai
- To receive incoming letters, packages and documents and to arrange their delivery
- To ensure that rooms are allocated by the GSE’s according to the guest’s requests
- Central role in managing the front to back trade flow
9
Skills For FI Bonds / Flow Middle Office Team Leader Resume
- Involvement in producing all relevant reports, business controls and associated commentary
- KRI monitoring and analysis
- Co-ordination of the daily funding process
- Flexible working hours, hands on, patient, people’s person and very service oriented
- Assists in conducting colleagues appraisals and provides timely feedback on performance
- Able to undertake additional project such as Upselling
- Ensures Lobster Ink is happening on the Department
- Flexible working hours, hands on, patient, people’s person and very
10
Skills For Executive Office Team Leader Resume
- Develops close relationships with guests throughout their stay with the aim of gaining their loyalty,
- Assist Warehouse Associates in resolving various grief
- Assist in training new staff members, coach them and monitor their performance
- Ensure the desk is covered at all times, allocating meal breaks sensibly
- Communication and recording of complaints
- Fit to work 3 shifts (morning, afternoon, night) & break shift if required
List of Typical Responsibilities For an Office Team Leader Resume
1
Responsibilities For Front Office Team Leader Resume
- To ensure that rooms are allocated by the Guest Service Executives according to the guests' requests
- Able to read, write and interpret documents
- Knowledge of various distribution, client and CLS systems
- Remain calm and diplomatic when under pressure
- Immaculate personal presentation and high level of communication – both verbal & written
- Competent with Word, Excel, PowerPoint and software packages
- Competent with OPERA Software or similar
- Hold an approved manager certificate and current WA RSA – desirable
- Hold a first aid certificate – desirable
2
Responsibilities For Back Office Team Leader Resume
- Work under pressure with a ‘Can Do’ attitude and a high level of energy
- Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution
- Takes part in, organises and supervises guest arrivals and departures that concern his/her team
- To assist in maintaining and/or developing agreed operating procedures related to Front Desk/Reception and to ensure that colleagues adhere to the correct procedures as laid down in the Standard Operating Procedures Manuals
- Prepare group pre-registration as directed by the Assistant Front Office Manager
- Ensure that all checked out registration cards are stored correctly at the end of each month
3
Responsibilities For Offering Middle Office Team Leader Resume
- Prepare and issue work schedules, duty roster, deadlines, and duty assignments for office or administrative staff
- Directly supervises the Bell Attendants
- Co-ordinates the delivery and collection of luggage to and from guest rooms
- To make restaurant reservations for guests at the hotel restaurant and to up sell and promote our sister properties
- To have a high level of product knowledge of the property and its facilities as well as the city of Dubai
- To escort all guests checking in to the suite in the absence of the Night shift Bell Attendant to order adequate supply of newspapers and ensure they are delivered as per requests and requirements of in-house guests, colleagues and outlets
4
Responsibilities For Middle Office Team Leader Resume
- Team Leading / People Management experience
- Warehouse and/or outbound experience
- Strong consistent work ethics
- A comprehensive understanding of the Acquiring product (fraud, collections, chargebacks etc)
- Proficient in using Opera and Microsoft Office
- Basic understanding of chargebacks and the Card Scheme Rules for both Visa & MasterCard
- Basic knowledge of Business Disciplines (e.g. Sales, Marketing, Finance, Operations, IT)
5
Responsibilities For FX Middle Office Team Leader Resume
- To co-ordinate with the telephone operator and pick up required general store items ordered for the department
- Carry out the registration procedures required for guests wishing to stay at the hotel, ensuring that both local law and the hotel’s credit policy are adhered to at all times
- Responsible to the desk for all aspects of Operations (both on and off shore)
- Working closely with all the support functions (documentation, settlements, valuations, collateral management, etc) to provide full operational support to the Front Office
- Active participation in the Front Office Supervisory framework
- Previously worked in the Middle East
- The ability to understand and meet the requirements of service level agreements
6
Responsibilities For Office Team Leader Middlefield Giant Eagle Resume
- Awareness of HSSE practices within a corporate environment
- Opera knowledge essential
- Feel Welcome ambassador
- Leadership & processes
- Knows Other Languages
- Knows Opera well
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