Onboarding Analyst Resume Sample
Jaquan Reinger
137 Zechariah Pine,
New York,
NY
+1 (555) 921 1422
Work Experience
Senior Onboarding Analyst
02/2018
-
PRESENT
Chicago, IL
- Manage new to bank client onboarding and existing client CDD process’s to defined SLAs, ensuring any risks to the timescales are escalated to the Team Leader and Relationship Manager
- Liaise with the client to gather detailed client information and supporting documentation required to complete the CDD profile
- Manage various processes during the E2E Onboarding process, including request initiation, managing regulatory requirements, and performing control functions
- Build strong working relationships and liaise with internal and external dependents including Clients, Sales, Trading, Credit, Legal and Operations
- Reviewing control reports, investigating and resolving breaks
- Performing quality checking on a sample of requests processed
- Take ownership for the development of an onboarding plan and the creation of the client application pack
Onboarding Analyst
03/2015
-
12/2017
New York, NY
- Strong communication both upwards and at peer level
- Ensure that any data input is dealt with in a timely manner and in the correct and consistent format
- Maintain an environment in which compliance and risk control are a key performance criteria
- Control of workflow processes, adhering to all associated procedures
- Actively participate in the development and refinement of the internal control/process environment to optimize the customer service proposition whilst maintaining the above
- Tracking KYC (Know Your Customer) and review the mandatory documents for the new accounts and ensure they are in accordance with policy & procedures. Processing Report of new account according to the client set up rules and mandatory affiliations
- Review the contract agreements with client related to Investment Management, Custody and Trust accounts. Track funding for the accounts and prepare fee memos. Initiate Remittance and Statement events, online access and mailing the information for disclosure statement
- Processing all maintenance changes on relevant systems at account/portfolio/client level .Setup additional affiliations and portfolios in the account. Review and perform Quality check for all Account/Portfolio/Client level changes submitted by the Portfolio Manager and Client Service Administrators
Derivatives Onboarding Analyst Internship
10/2010
-
11/2014
Detroit, MI
- Manage the client experience throughout the onboarding of new to bank clients and the CDD refresh for existing clients; maintaining the highest standard of excellence in customer service and answer client queries as and when they arise
- Request and follow-up with the client for outstanding information and documentation; including KYC/CDD and signed account opening documents
- Handle requests for additional information from CDD Operations and liaise further with the client as required
- Ensure Customer Turn Around Times (TAT) are agreed, and the associated SLA’s are visible and managed with all involved parties
- Ensure the client is able to successfully activate the cash account and is in receipt of the ‘tools’ required for channel access
- Be an active member of the team and a strong team-player
- Be flexible and dynamic with support to the wider team
Education
National American University - Albuquerque Campus
2006 - 2010
Bachelor's Degree in Information Technology
Professional Skills
- Strong Microsoft Office Skills (Outlook, Excel)
- Exceptional customer service and data entry skills required
- Previous experience gained within financial services, ideally within an Operations environment
- Prioritize in a high volume environment
- Excellent command of MS Word, Excel, PowerPoint
- Process documentation and controls experience
- Demonstrates a commitment to quality and the quality process
How to write Onboarding Analyst Resume
Onboarding Analyst role is responsible for analysis, analytical, events, insurance, security, training, english, organization, general, business.
To write great resume for onboarding analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Onboarding Analyst Resume
The section contact information is important in your onboarding analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Onboarding Analyst Resume
The section work experience is an essential part of your onboarding analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous onboarding analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular onboarding analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Onboarding Analyst resume experience can include:
- Perform annual review of all custody, Trust, High Net Worth and EBT accounts and complete the checklists as per audit and statutory requirement. Respond to all process inquiries on same day through email/phone. Follow up on the pending items from the CSA’s/RM’s or PM’s and business
- Support the team in daily work and display team work. Verify and perform quality checks for the tasks assigned and performed by other team members. Participate in Disaster Recovery Exercises and any projects assigned. Cross train and cover tasks within operating unit.Need to gain end to end knowledge of the process and business
- Partnering with Talent Acquisition on US Professional Hiring process
- Partnering with third-party provider on US Factory and Clerical Hiring process
- Partnering with Global Mobility on Relocation process
- Follow up on the pending items from the CSA’s/RM’s or PM’s and business
Education on an Onboarding Analyst Resume
Make sure to make education a priority on your onboarding analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your onboarding analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Onboarding Analyst Resume
When listing skills on your onboarding analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical onboarding analyst skills:
- Good time management skills with the ability to manage own workload effectively
- Good English command and good analytical skills
- Strong written and verbal communication skills to liaise with clients and stakeholders across the bank
- Grasp complex issues and the possession of strong analytical skills
- Able to build and maintain effective internal relationships, with a focus on innovation and continuous improvement and development in all areas of work
- Multi-task and manage heavy volumes of work and prioritize accordingly
List of Typical Skills For an Onboarding Analyst Resume
1
Skills For Prime Onboarding Analyst Resume
- Responds promptly and constructively to customer requests, ensuring there is a clear understanding of customer needs
- Responsible for completing various data analysis on complaints and queries from internal clients, in order to improve quality and propose procedure changes
- Multitask and manage a fluctuating workload
- Coordinate onboarding of new accounts and new brokers
- Coordinate and ensure that all account and broker onboarding and legal documentation is maintained
2
Skills For Prime Onboarding Analyst, Prime Services Team Resume
- Products – responsible for defining innovative and standardised people management products and solutions for BP. Branded “HRIS”
- Broad understanding of KYC & AML and have a general sense of risk awareness
- Subject matter expert and mentor for team members with regards to ‘on-the-job’ training
- MS Excel / Word/ PowerPoint – Advanced
- Clearly communicate your findings and proposals to colleagues and Senior Management, especially in situations involving non adherence to policy and procedures
- Support and develop people to deliver outstanding customer focused service, ensuring that all areas are focused on quality and quantity in equal focus & adhering to agreed policies, procedures and customer practices
- Contribute and challenge to improve performance is essential, along with the ability to communicate with peers and senior members of the team
3
Skills For CMB CDD Onboarding Analyst Resume
- Solve complex problems on a regular basis
- Liaise with Clients, Front Office, Credit, Legal and Operations as necessary as part of the Verification and Enrichment process
- Fluently speak, write and comprehend English
- “Can Do” Attitude that is self motivated and highly driven
- Coordinate and manage launch and change events with all impacted stakeholders, exercising full control of project plans and milestones and assuming ultimate accountability for event delivery
- In partnership with our sales and relationship teams, manage client expectations by providing transparency around business requirements to launch a new portfolio or effect a desired change
4
Skills For Senior Onboarding Analyst Resume
- Work closely with Manulife Asset Management, Operations, Front Office, Legal, Compliance and other internal stakeholders to ensure that there is a governance structure around the onboarding of new accounts and new brokers
- Maintain an accurate and complete matrix of accounts, authorized derivative products and active brokers
- Delivery - creating an internal global shared services organisation, responsible for delivering centralised and standardised HR services within the client solutions catalogue for BP from a number of geographical delivery centres as appropriate for BP’s footprint. Branded “Client Solutions”
- Process – responsible for defining, implementing, improving and operationalising consistent, simple, connected and standardised HR operational processes in scope of HR Services and in service of the Global COE. Branded “Global Process Owners”
- Strong demonstration of BP’s values and behaviours
- Train/guide more junior resources
- Complete high volumes of case files to a high quality
5
Skills For Kyc Onboarding Analyst Resume
- A high standard of attention to detail with the ability to holistically view the organisation
- Be able to work in a logical manner and accept accountability and ownership of tasks
- Multi-task and ability to track progress on multiple cases at the same time
- A team player with eagerness to learn and positive attitude
- Languages: English & Chinese (both written and spoken)
- Assist in assurance that requests are fully analyzed and compliant prior to completing entry in HCM, including but not limited to daily, weekly and monthly data governance work
6
Skills For Client Access & Onboarding Analyst x Resume
- Follow through to ensure that each case is fully resolved
- Review and process all required edits for communication materials and ID Cards and letters
- Act as the primary interface between cross-functional stakeholders (Sales, Account Management, Eligibility, and Implementation, among others) and external clients to manage the process of getting member onboarding communications from request to production for new and existing clients
- Previous Barclays experience
- Develop and execute detailed plans and reports in collaboration with cross-functional partners
- Maintain clear and constant communication with multiple areas of the business
- SQL – Intermediate
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