Operations Manager Senior Resume Sample
Mary Jacobson
365 Franco Knoll,
Detroit,
MI
+1 (555) 384 6910
Work Experience
Senior Manager of Operations
10/2017
-
PRESENT
Philadelphia, PA
- Develops procedures and training to ensure supervisors have the tools to resolve issues and that staff have the tools and training to meet or exceed the unit’s standards
- Works with supervisors to ensure staff awareness of unit’s activities, along with promoting interaction with staff and peers, and fostering an environment of teamwork and positive working relationships within the unit and with other units
- A thorough understanding of the Bank’s methodology
- Manages all human resource related activities for direct and indirect reports and drives employee engagement. Provides coaching and development to operations managers and supervisors. Leads staff meetings, communicates strategy and translates into tactical operating plans
- Provides consultation and advice to service partners and customers. Identifies and influences strategic improvement initiatives and serves as project sponsor. Develops and/or approves standard operating procedures as appropriate. Recommends policy improvements
- Prepare the short term and long-range plans and budgets for the Operation Department based on Vangard’s goals and growth objectives
- IT Security: Protecting the Technology Environment from internal and external security threats,
- Innovative & Strategic thinking
- Experience in project management
Senior.manager, SRK Operations
12/2011
-
05/2017
Detroit, MI
- Experience in client platform systems administration
- Review and negotiate client agreements, ensuring contractual compliance of negotiated agreements
- Push strategy through conversations with Sales (Dunn & Bradstreet reporting tool, focus on higher skill sets, higher profits within a Statement of Work, saturations, etc.)
- Assist with the implementation of large accounts or Statement of Work (identifying them early and ensuring solid processes are understood and followed, assist with knowledge transfer to team)
- Act as a liaison/partner between the sales offices and other internal customers
- Remain knowledgeable of key processes, business initiatives and internal resources in order to help assist sales people and recruiters in accomplishing company goals
- Support in researching laws to ensure compliance with all federal regulations (i.e. per diem, SCA/Davis Bacon wages, etc.)
- Pricing discussions with sales teams
- Approve expenses and manage profitability reporting as it relates to field metrics
Operations Manager Senior
10/2004
-
10/2011
Los Angeles, CA
- Provide support to divisional leadership
- Identify opportunities and weaknesses within offices and the region – make proposals to create value, develop and use financial models for pricing and profit analysis
- Thorough knowledge of all manufacturing and assembly operations
- Familiarity with product engineering, industrial engineering, manufacturing engineering, product assurance, production and inventory control, cost accounting, and data processing
- Clear and concise communication to all levels
- Working knowledge of advanced MRP systems
- Understanding or experience in financial functions, particularly cost accounting
- Strong managerial ability as supported by prior experience
Education
University of Michigan Detroit Center
1999 - 2003
Bachelor's Degree in Computer Science
Professional Skills
- Strong project-management skills and proven track record for continuous delivery
- Demonstrated experience working in a team environment with experience communicating with senior leadership
- Strong analytical, problem-solving, research, interpretive, and decision making skills to identify, evaluate and resolved issues/cases
- Strong analytical and process-oriented thinking skills
- Strong communication skills and the ability to bridge the gap between technical and customer facing teams
- Excellent organizational, operational leadership, decision making and communications skills
- Strong communication skills to all levels of the organization
How to write Operations Manager Senior Resume
Operations Manager Senior role is responsible for organization, leadership, direct, organizational, interpersonal, building, record, excel, architecture, benefits.
To write great resume for operations manager senior job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Manager Senior Resume
The section contact information is important in your operations manager senior resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Manager Senior Resume
The section work experience is an essential part of your operations manager senior resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations manager senior responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations manager senior position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Manager Senior resume experience can include:
- Solid interpersonal skills and the ability to apply them externally, internally, and at all levels
- Uses strategic thinking / planning skills and abilities; applies financial thinking in determining benefits and results
- Demonstrated experience in identifying and executing business goals; delivering E2E outcomes in a changing environment
- Experience in handling multiple tasks, and able to prioritize tasks of varying complexity levels to maintain required productivity and service levels
- Assure that the most efficient tools are supplied to manufacturing operations in order to most effectively maintain production schedules and product quality
- ? Expert problem solving skills
Education on an Operations Manager Senior Resume
Make sure to make education a priority on your operations manager senior resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations manager senior experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Manager Senior Resume
When listing skills on your operations manager senior resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations manager senior skills:
- Strong written and oral skills to effectively communicate messages and direction
- Evaluate and balance team and individual workload through effective time management, prioritization and organizational skills
- Strong analytical skills, strategic and tactical thinking, and problem solving attitude
- Excellent written and verbal (presentation) communication skills
- Proven people management skills and affinity to mentorship
- Operate efficiently and effectively with minimal oversight
List of Typical Experience For an Operations Manager Senior Resume
1
Experience For Senior Manager of Operations Resume
- Individuals who have excellent quantitative analysis experience. SEM is an art and a science but it is more about science than art these days
- Bargaining unit negotiations experience
- Experience analysing complex financial data sets and optimizing revenue streams
- Experience in working with a union shop
- Collaboratively engages with leaders to create, identify and implement solutions to further effectiveness of the business
- Experience in large scale Program / Project management with stakeholders spread across the globe
- Proven ability to influence diverse stakeholders to deliver results according to expectations
- Understanding of system architecture including processors, memory management, storage and network is highly desired
- Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Approves hiring and compensation decisions
2
Experience For Senior Manager Workforce Operations Resume
- Successful track record designing, developing, and executing critical complex projects in more than one area of functional expertise
- Implements strategic policies by leveraging best practice frameworks, methods, techniques, and evaluation criteria for obtaining results
- Strategic mindset: ability to understand and communicate the ‘big picture’ and input this understanding into the strategic planning process
- Passion for building automatic and self-healing Clouds
- Identify and assist in monitoring key performance indicators for the Client Success Operating Model
3
Experience For Senior Manager, IST Operations Resume
- Maintain a close working relationship with all department heads
- Establishes operational objectives, processes, procedures and priorities for a department selecting methods, techniques and evaluation criteria for obtaining results
- Manages more senior level exempt specialists and/or subordinate supervisors and managers. Has significant responsibility for developing the capabilities of senior level direct reports
- Presents projects for management approval; approves overall solutions, designs and cost estimates for projects. Monitors project status to assure adherence to cost, quality and schedule
- Establish and maintain effective working relationships at the Senior Management level across functional groups and business units. Adeptness to change the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships
- Strong capacity to communicate the function’s vision and the department’s direction and set aligned goals. Provides resources and creates systems to measure results. Has a good understanding of competitor, financial and industry dynamics
- Extraordinary analytical skills, including data manipulation and financial analysis
- Demonstrated negotiation, relationship management, influencing abilities, ability in conflict management and negotiation required
- Good understanding of popular models for data analytics
4
Experience For Senior Manager, Wholesale Operations Resume
- Experience in working with SQL and expertise in Microsoft Excel. Expect questions in this area!
- Define target counter-party set-up balancing strategic considerations, financial issues, and
- Use of Quality Engineering methods in inspection
- Preparation of Audit information/documents and handling Auditors request
- Drive improvement in Operational performance in the following areas
- Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration
- High level of business acumen, strategic agility, ability to develop others, and influence change
- Deep familiarity with EPC selection and management
5
Experience For Senior Workplace Operations Manager Resume
- Execute many projects and tasks in parallel
- In conjunction with Product Management and GTO develops a plan/ implements initiatives and tracks success on F/X revenues generated through IBC’s annually with intent to grow market share and revenues incrementally each year
- Conduct a wide range of analyses - from financial modeling to deal scenario modeling - in support of strategic initiatives, deal negotiations, and research geared toward gaining transparency into the company’s business units and market development
- Perform post investment reviews and evaluate financial as well as strategic success of projects undertaken
- Ad hoc analysis as directed
6
Experience For Senior Manager, End To End Operations Resume
- Designs, owns, and manages highly analytical and technical projects, with an expectation to recommend and implement process and strategy improvements to reduce customer complaints or dissatisfaction at on-boarding and increase new customer engagement / spend
- Manages key activities and teams that support the NCE Strategy and Design department. Guided by knowledge of the department and the business. Consults with or advises key business partners and stakeholders for integration of business activities
- Identifies business needs, and design or implement solutions that improve efficiencies and mitigate risks which deliver positive financial impact
- Leverages own expertise to develop and communicate creative solutions based on departmental and organizational considerations. Advises management of possible solutions to existing problems
- Experience in relevant leadership roles, including significant experience in-market
- Work experience in merchandising or planning
- Complies with bank policies and applicable laws for legal document processing at all times
- Prepare business plans and brand initiatives for the Japanese Licensee’s products [e.g., Launch Pad, Product Line reviews & Sales meeting representation]
7
Experience For Senior Manager Identity & Access Management Operations Resume
- Daily management of operations and oversight of distribution of transactions between sites and teams to meet all processing standards and goals
- Maintain strict compliance to FDCPA and Government Regulations
- Lead implementation of new products and/or services
- Seek out opportunities to improve efficiency through new call center technologies
- Provide and promote professional internal and external customer service
- Provide accurate and timely communication to subordinates, peers and superiors relative to
- Review and consult with Japanese Licensee on Japanese Licensee’s product offerings under UA brands
- Ensure Japanese Licensee’s adherence to all quality assurance standards
8
Experience For Senior Manager, GES Operations Resume
- Maintains quality standards and writes individual performance evaluations
- Implements & monitors financial metrics, individual & process metrics, client service metrics, and compliance metrics
- Being the internal public face of metadata governance and management for Disney ABC Television Group’s CoE, as well as driving the strategy forward into the future
- Indirectly manage and influence a team of a broad range of functional leads involved in French growth efforts
- Not only follow, but more importantly to build clear, efficient cross-functional processes that streamline execution of complex programs across both internal and external stakeholders
- Highly detail-oriented approach to organization
- Strong strategic background; comfort taking a data-driven and analytical approach to identifying gaps and opportunities in this market, as well as measuring results
- Preparation of Audit information/documents & handling Auditors request
9
Experience For Senior Manager, AWM Operations & Measurement Resume
- Indirectly manage and influence a team of a broad range of functional leads involved in the Australian growth efforts
- Creation of vision, strategy and execute plans for business capabilities
- Track and communicate the progress of program initiatives to leadership team
- Direct and coordinate the department’s financial and budget activities to fund operations, maximize investments, and increase efficiency
- Provides overall leadership and direction for the Workplace Services Operations organization in providing comprehensive technology perspective, procedural guidance, and compliance adherence with a strong emphasis on speed and precise execution
10
Experience For Senior Manager Metadata Operations Resume
- Domain expert in the disciplines of business process, service delivery, incident management, knowledge management and service desk operations
- Position reports to the Sr. Director Customer Care
- Manage routines with the business to ensure all spend (OPEX & CAPEX) is correctly accounted, goods receipted and accrued where necessary. As required act as first approver for all manual invoices and PO’s to ensure financial accuracy and budget alignment
- Maintain local COAs and ensure all entries/transactions are authorized based on local requirements and the Company’s DOA. As required prepare and / contribution to the preparation of RFAs
- Drive process excellence, efficiency and effectiveness through the application of operational excellence/lean approach, including supporting the development of KPI’s
- Foster and promote a unified and energized Installation focused team
List of Typical Skills For an Operations Manager Senior Resume
1
Skills For Senior Manager of Operations Resume
- Park operations experience with 1-3 years Supervisory experience required; or equivalent combination of education and experience
- Strong Leadership and Management skills with the ability to lead multi-functional staff is a fast paced environment
- Demonstrated success establishing, leading and maintaining effective working relationships at the Senior Management level
- Communicates effectively with senior leaders in a local/regional/global matrixed environment
- Strong operations, retail and/or field experience
- Demonstrated ability to plan, prioritize, organize, and deliver multiple complex projects in a timely manner
- People leadership and management experience; proven ability to lead, inspire, develop and manage a team
- Proven experience in design and operation of cloud networks such as Azure or AWS
- Demonstrated experience in a supervisory or management role
2
Skills For Senior Manager Workforce Operations Resume
- Demonstrated experience of deployment of electric power systems, on time and under budget
- Exceptional communication and interpersonal skills. Ability to build and nurture trust-based relationships at all levels of the company
- Preferably solid experience in both the retail and wholesale fashion logistics
- ? Ability to effectively communicate with individuals/groups from varied backgrounds
- Expert level knowledge of Microsoft Excel and PowerPoint, and demonstrated experience in analysis and presentation creation
- Experience presenting and working with Key Executives setting strategy and revenue goals and objectives
- Experience administering and managing large Linux, Windows and VM server environments
3
Skills For Senior Manager, IST Operations Resume
- Experience leading and managing an Operations team
- Progressive OEM Marketing and Sales experience at the senior level including
- Strong knowledge of state and federal laws and regulations in consumer lending and within the servicing organizations
- Experience managing strategic partnerships and supplier relationships
- Proven track record of delivering strategic initiatives
- Experience working in an ITIL framework or six sigma organization
- Experience in IT management, in positions of increasing responsibility
- Demonstrated ability to motivate and influence others without direct reporting relationships
4
Skills For Senior Manager, Wholesale Operations Resume
- Related experience working in a retail management, warehouse, or quality assurance capacity
- Experience with email deployment processes, marketing operations and/or systems roles
- Experience working with Microsoft Azure, Amazon AWS or large network systems
- Demonstrated ability to attract and retain top engineering talent
- Experience managing Microsoft EOP
- Experience managing McAfee ePO
- Experience managing Symantec VIP MFA
- Experience supporting systems, networks, product and/or large accounts
5
Skills For Senior Workplace Operations Manager Resume
- Experience working in a leadership role, preferably in the retirement services area
- Solid understanding of the financial or retirement services industry
- Previous experience in the Business Process Outsourcing Industry
- Experience using Omni Applications
- Experience managing card network relationships and alternative payment methods
- Experience managing projects for complex cross functional initiatives
- Demonstrated strategic thinking and cross-functional team influence
- Experience with leading the operations of supply chain-related projects
6
Skills For Senior Manager, End To End Operations Resume
- Servicing /Mortgage experience
- Deep familiarity with and demonstrated ability to successfully navigate AHJ and utility permitting and interconnection process
- Related experience working in a retail management, warehouse, or quality assurance capacity
- Demonstrated ability to measurably improve cycle time and overall efficiency
- Experience querying multi-relational databases with mySQL
- Experience Managing Contracts and Large Budgets
- Experience with continuous improvement initiatives and familiarity with the principles of Lean Six Sigma
- Develop training materials for managers to ensure effective implementation and control of operational activities in their areas of responsibility
7
Skills For Senior Manager Identity & Access Management Operations Resume
- Strong business, functional and/or store knowledge
- Form strong technical and field partnerships with internal and external contacts
- Experience in IT or other technical field
- Proven leadership on continuous improvement topics / process improvement
- Experience with Agile methodology and how it can be customized to fit a project team and achieve organizational goals
- A natural problem solver with proven ability to support, diagnose and resolve issues in a large scale production environment
- Experience in systems administration of enterprise level Microsoft SharePoint
- Experience in systems administration of enterprise level Microsoft Exchange
8
Skills For Senior Manager, GES Operations Resume
- Experience in systems administration of enterprise level Microsoft Skype for Business
- Experience in systems administration of enterprise level Microsoft System Center Configuration Manager (SCCM)
- Experience in systems administration of enterprise level MDM (Intune)
- Identify and resolve service gaps leading to improvements in client experience and productivity
- Demonstrated ability in leading multiple sites with large, diverse groups of people
- Demonstrated ability relative to forecasting delinquency, losses and expenses
9
Skills For Senior Manager, AWM Operations & Measurement Resume
- Demonstrated ability to manage outsourcing partnerships
- Experience in managing large groups of operation professionals,
- Experience in clinical research, in planning/executing and/or monitoring clinical trials
- Establish credibility and be decisive, coupled with the ability to recognize and support the organization’s preferences and priorities
- Proven accomplishments utilizing OpEx and Lean tools/methodology (Six Sigma BB, Tool Champion, DOE, GR&R, FMEA, etc.)
- Demonstrated ability to collaborate across partner functions in a matrix environment, without direct reports, but can coordinate the activities of others
- Establishes and maintains strong relationships with relevant stakeholders
10
Skills For Senior Manager Metadata Operations Resume
- Work Experience in large scale Program / Project management with stakeholders spread across the globe
- Upervisory/management experience
- Manufacturing, logistics, or procurement background
- Bring passion to everything and provide inspirational leadership
- Lead the technical review and analysis,preparation of recommendations, and reporting for projects relating to
List of Typical Responsibilities For an Operations Manager Senior Resume
1
Responsibilities For Senior Manager of Operations Resume
- Effective interpersonal and communication (written and verbal) skills
- ? Strong time management skills
- ? Strong analytical skills
- Ensure high level of customer experience, managing customer priorities such as critical deliveries and quality complaints
- Superior communication skills with the ability to interact cross-functionally at all organizational levels and externally with business associates and clients
- Experience in payment operations or partnerships, ecommerce, and retail experience
- Experience in managing or supporting large-scale, client facing projects with 70-100 employees
- Strong understanding of core systems and how they work together
- Good understanding of concepts and terminology of financial or Retirement services industry
2
Responsibilities For Senior Manager Workforce Operations Resume
- Experience in building multi-tier, scalable, and extensible platforms
- Maintain good employee relations with all levels of employees
- Develops and maintains programs and policies to ensure a highly effective and motivated workforce
- Product development, strategy or operations experience within the new media, Internet or e-commerce industry
- Strong ability to successfully comprehend complex business agreements and their product and technology implication on the organization
3
Responsibilities For Senior Manager, IST Operations Resume
- Demonstrated ability to manage and support key account relationships
- Manage all business functional relationships to ensure appropriate operational support of business priorities
- Extensive cross-functional project management experience
- Demonstrated ability to motivate all levels of the organization
- Staffing & Recruiting
- Monitoring production performance on a daily / weekly / monthly basis and define corrective actions where necessary
- Driving ‘Right First Time’ philosophy across all plant activities to improve and maintain quality metrics in line with TEOA and KPI targets
- Assisting with preparations to make SEA spaces ready for subtenants
4
Responsibilities For Senior Manager, Wholesale Operations Resume
- Execution of planning, tracking and reporting of campaign and marketing technology projects
- Provide leadership and direction to the Training Department pertaining to new hire training and continual training classes needed by the Collection Department
- Manage interface among demand, planning, production, manufacturing engineering, safety, maintenance & facility, quality and distribution
- Resolves day-to-day or routine problems using defined processes; takes a new perspective on existing solutions,
- Collaborate with Marketing, Product and Tech in planning efforts with a focus on the business case that best supports key strategic objective
- Collaborate with VP of Commerce and Finance on long range plan and quarterly revenue reforecast process including key operating metrics
- Lead in guiding and energizing team members
- Foundational autonomous driving platforms including advanced road data collection via our connected cars – IoT
5
Responsibilities For Senior Workplace Operations Manager Resume
- Support, implementation and ongoing management of Electrical Vehicle Charging Stations
- Develop and sustain world-class manufacturing capability
- Actively contribute to develop local talent through succession plan, individual development plans, coaching, and facilitation
- Review and approve feed and product sampling and analysis results for WAC compliance
- Deep understanding of the Internet, social media and interactive platforms and the associated business models
- Establish regular weekly communication with staff, client, and FIS management to set realistic understanding and expectations of status
- Utilize FIS systems for process improvements and streamlining processes. Make suggestions to the development team for needed enhancements
6
Responsibilities For Senior Manager, End To End Operations Resume
- Train others on processing tasks, process changes and use of the applicable systems
- Ensure the creation of and adherence to Standard Operating Procedures (SOP)
- Manages vendors used in conjunction with departments under Consumer Lending management
- Lead all efforts for campaign requirements gathering
- Provide subject matter expertise for integrated marketing deliverables
7
Responsibilities For Senior Manager Identity & Access Management Operations Resume
- Driving development or operational projects for Web, video on demand, linear TV or IPTV
- Business Insight: Applying knowledge of store operations & workforce management business and the marketplace to advance the organization’s goals
- Managing senior/principal level engineers
- Passion for working with talented engineers to help develop their careers
- Early danger warning systems where BMW drivers are alerted via a heads up display
8
Responsibilities For Senior Manager, GES Operations Resume
- Indentify/develop and promote best practices across the Installation business
- Drive implementation and optimization of Installation delivery processes
- NOTE The information listed within this description summary is intended to indicate the general nature and level
- Four (4) to seven (7) years’ experience in a Pharmaceutical Marketing or Agency organization, with a solid understanding of the agency management & operations process required
- Depth of knowledge in agency operations & management that can be applied to a wide range of standard and non-standard situations, interprets client and business needs, assesses requirements/options and identifies solutions to non-standard requests
- Monitor ‘Out of Stock’ on DTC channels and take measures to improve product availability
- Design and develop the next-generation system’s performance monitoring and capacity management infrastructure for VMware's virtualization products, using math and analytics models for streaming, batch, and interactive analytics to come up with accurate metrics and predictions
- Responsible for the management of vendor service contracts. Responsible for periodic and ongoing performance and financial review, conducting RFP’s, and assuring performance of team, including service providers
9
Responsibilities For Senior Manager, AWM Operations & Measurement Resume
- Day to day contact for the respective internal Enterprise client; able to build strong client relationships while executing up-sell and cross-sell to organically grow the business
- Online and email marketing program/project management experience
- Proven consultative sales results
- Identify improvement opportunities that help drive the effectiveness of the GES Sales Teams and efficiency of the Client Success Operating Model
- Strong understanding of Citi’s APAC businesses dynamics is an advantage
- Has a conversant understanding of common digital tools and techniques (HTML/CSS, .NET or PHP, database design/development, etc.)
10
Responsibilities For Senior Manager Metadata Operations Resume
- Able to think “outside the box” and provide inventive, but measurable, solutions for client challenges
- Focused on results and detail oriented
- Highly motivated and assertive self-starter
- Ensure compliance with current GMP’s in a manufacturing environment such that the products are assessed to agreed-upon specifications in a timely manner in order to support in-process, lot release and stability testing
- Represent Client Success Sales Operations for all assigned meetings
- Facilitate process improvement recommendations that assist the business in achieving its goals and objectives, leveraging best practices and professional experiences
- Actively monitor changes to the Client Success Operating Model to support change management efforts
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