Ops Supervisor Resume Sample
Jonas Hirthe
37975 Kobe Shoal,
Boston,
MA
+1 (555) 963 6777
Work Experience
Tech Ops Supervisor Senior
12/2016
-
PRESENT
Dallas, TX
- Communicates line of business expectations to Chase’s foreclosure counsel
- Identifies teams’ pipeline and outflow trends
- Appropriate valid driver’s license and driving record within Company standards
- Supervises operations of multiple functions or processes within operations. Modifies procedures to improve performance of units supervised within framework of established policies
- Often manages a unit or units geographically separated from immediate management through subordinate supervisors
- Ensures SLAs are consistently met
- Monitors day-to-day activities of the department
Ops Supervisor
08/2012
-
08/2016
Los Angeles, CA
- Provides day-to-day supervision of staff, including performance expectations, conduct of staff, metrics, etc
- Works to incorporate WOW! Standards within team
- Works with Supervisor II or Group Management to address performance problems, hire staff, train team members, etc
- Facilitates meetings; records minutes
- Participates in project teams within team or across the division
- Recommends and implements the achievement of process enhancements
- Applies knowledge of All Loan Operations in achieving efficiency and productivity objectives for the group
- Develops relationships with management of internal and external functions/departments to enhance productivity of managed units
- Seeks to influence others as needed to gain support and sponsorship for departmental initiatives
Loan Ops Supervisor
07/2006
-
03/2012
San Francisco, CA
- Supervises bank conversions as they pertain to managed operational units. This includes, but is not limited to: maintaining the project plan, ensuring tasks are completed within established guidelines, and the migration of all necessary functions
- Develops overall operational plans for assigned areas of operations. Participates in the development of strategic operational plans and leads the implementation of plans
- Facilitates change through positive reinforcement of milestones and successes escalating key issues to more senior management as necessary
- Monitors production volumes, SLAs, staff capacity, staff training needs. Provides recommendations for resource re-allocation, adds to staff as needed (temporary/permanent)
- Completes the performance management process with employees, supporting Employees in their personal and performance development
- Supervises the team by recruiting, training and coaching
- Supervises all activities associated with a limited agenda of an operating department’s day-to-day production regimen
- Manages operational workflows; meet internal and external SLA’s (Service Level Agreements)
- Supports and administers various departmental and corporate policies consistent with the company’s core values and philosophies
Education
University of Phoenix - Colorado Campus
2001 - 2006
Bachelor's Degree in Business
Professional Skills
- Strong analytical skills, ability to resolve complex issues quickly and accurately
- Excellent customer service, sales, and technical skills
- Strong understanding for the end to end process and is able to discern priorities, escalate issues and manage exceptions
- Operational experience including 2+ years managerial experience
- Both verbal and written communication skills
- Supervision in a manufacturing environment is highly desirable; or equivalent combination of education and experience
- Adapts well to a changing environment, is recognized as a team player internally and externally and provides strong customer service to the plant
How to write Ops Supervisor Resume
Ops Supervisor role is responsible for integration, software, finance, training, payroll, reporting, manufacturing, design, digital, insurance.
To write great resume for ops supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Ops Supervisor Resume
The section contact information is important in your ops supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Ops Supervisor Resume
The section work experience is an essential part of your ops supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous ops supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular ops supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Ops Supervisor resume experience can include:
- Demonstrates strong verbal and written communications skills and the ability to negotiate with internal and external customers
- Good working knowledge of equipment, machines, and related manufacturing process
- Strong ability to plan work, assign work, measure work, coach and motivate
- Responsible for controlling inventory and scheduling the purchase of manufacturing tools and supplies/stores
- Maintain oversight on program processes to ensure completion of tasking and projects according to contract, corporate and program deadlines
- Responsible for daily staffing needs including the transfer of hours out of and in to the department, timely kronos and payroll approvals and accuracy
Education on an Ops Supervisor Resume
Make sure to make education a priority on your ops supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your ops supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Ops Supervisor Resume
When listing skills on your ops supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical ops supervisor skills:
- Good driving record and valid driver’s license
- Experience in supervising hourly personnel
- Experience on Oracle, SAP or any other ERP software
- Reimbursement healthcare and supervisory/management related experience
- Provide service to all customers that meet or exceed customer expectations with regard to the entire customer experience
- Six (6) or more years’ experience in DOD and/or civilian operations or personnel supervision required
List of Typical Experience For an Ops Supervisor Resume
1
Experience For Ops Supervisor Metal Coating Resume
- Manages contract compliance with operational team requirements
- Acts as a point-of-contact for operations in the absence of the Operations Manager for matters relating to the contract as representative between personnel, Program Management, and DynCorp corporate offices
- Serve as POC for various program and corporate level compliance issues
- Serves as a positive representative of the Company to drive customer satisfaction and loyalty to the Company. Efficiency
- Establishes productivity goals where needed; ensures adherence to operating standards; and manages labor hours and TRD expenses per established and agreed upon plans
- Executes other operational plans to help achieve or exceed the division’s budgeted goals
2
Experience For Loan Ops Supervisor Resume
- Understands, supports and executes service delivery while actively supporting maintenance and the operational role in equipment quality and maintenance. Employee Engagement
- Creates a collaborative, communicative team environment and drives employee engagement with the Company
- Builds and develops talent on the team, understands employees’ career goals and provides coaching to get employees ready for advancement within the Company
List of Typical Skills For an Ops Supervisor Resume
1
Skills For Ops Supervisor Metal Coating Resume
- Demonstrate the ability to work in a team-based environment
- As needed, coordinate new hire on-boarding and employee on-going training
- Support Branch Manager in implementing actions to achieve financial objectives including revenue
- Assist the Branch Manager in promoting an effective control environment by ensuring compliance with all company policies (including Branch Control Checklist) and maintaining the highest integrity and ethical standards
- Support all aspects of sales and customer service to ensure world class service and operational excellence, including processing rental quotations, reservations and contracts in compliance with company policies and procedures
- Establish new accounts and revive dormant accounts by determining customer needs and offering customer-centric solutions drawing from the full range of value-added offerings
- Maximize operational effectiveness and efficiency by ensuring that staff is trained and compliant with the Rental Flow Process; drive profitability by monitoring and controlling costs
2
Skills For Loan Ops Supervisor Resume
- Responsible for helping to resolve issues where staff needs assistance -- following the established escalation process
- Responsible for employee communication and satisfaction, ensure compliance with processes and policies and provide guidance and coaching where needed
- Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance
- Reduce route hours to the extent possible with techniques such as service conversions and container upsizing
- Meet all service level requirements and monitor workflow pertaining to assigned department
- Monitor ramp activities and performance to ensure safe and timely aircraft handling
- Collaboratively develop action plans with those performing below established goal to improve performance
- Ensures self and team are always current with new/changing information/guidance and supports the MFG ops manager in day to day activities
- Communicate with other department supervisors to solve production problems and keep product flowing
3
Skills For MFG Ops Supervisor Resume
- Partners with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards
- Resolve diverse problems of moderate scope, escalating to senior management as required
- Review and approve personnel’s reports verifying content and compliance
- Assist Branch Manager with implementation of new operational strategies and programs at the branch
- Support, communicate and ensure compliance with all federal/state/local regulations within the assigned area
4
Skills For Tech Ops Supervisor Senior Resume
- Motivate, coach and train personnel
- As assigned, schedule personnel and maintain accurate and up-to-date time & attendance records
- Where applicable, maintain productive labor relations with union steward and ensure compliance with labor agreement in force
- Provide regular performance feedback. Reward and recognize employees to reinforce positive behaviors. Promptly develop and present individualized Performance Improvement Plans as needed. Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
- Aggressively promote, communicate, and implement all corporate, region and area safety objectives, policies, and procedures
5
Skills For ORD Ground Ops Supervisor Resume
- Ensure total compliance throughout all facility. Prompt incident/accident/near-miss investigations and resolution. Hold all associates and employees accountable for compliance and prevention
- Collaborate with all Safety officials and corporate risk management to ensure the support of prescribed safety programs, including audits, safety training, OSHA compliance, and DOT regulations
- Responsible for aggressive and continuous performance improvement in injury recordable rate and near-miss reporting
- Identification of process improvements by constantly challenging the status quo
- Ensure all employees continually maintain all required operator/IVES certifications and licenses
- Maintain overall cleanliness of office, shop, yard, and common areas
- Identifies and implements solutions to client issues and complex problems and ensures solutions are within organization guidelines
- Take lead of department initiatives
6
Skills For Securities Ops Supervisor Resume
- Document and implement controls of new processes
- Lift up to 25 pounds. Limited exposure to (2ºC - 8ºC); (-20ºC); (-75ºC); (-196ºC) areas
- Dendreon is an EEO/AA employer M/F/D/V
- Advanced level of English and MS Office
- Experience in the healthcare industry including, but not limited to, Medicare and/or Medicaid program administration, insurance verification and/or claim adjudication, physician’s office or outpatient billing, pharmacy and/or pharmaceutical manufacturers
- Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans
- Execute other operational plans to help achieve or exceed the division’s budgeted goals
7
Skills For Digital Ops Supervisor Resume
- Lead drivers to exceed productivity goals and expectations for all routes
- Create, modify and improve routes to maximize density and improve efficiency
- Professional experience, including 1 year experience in a proven leadership role (i.e. held Team Lead or similar position), in the following areas as required for the specific assignment
- Medical billing, medical records, pharmacy claims, health care or insurance call center, third party collections, and/or hospital settings
- Ensure adherence to operating standards; and manage labor hours and expenses per established and agreed plans
- Responsible for performance related to meeting/exceeding company standards, holding associates accountable, performing follow-ups, and ensuring standards are being maintained at all times
- Promote a safe, clean, and organized work environment at all times
- Maintain the health of the inventory and management of all inventory related matters
- Assures the quality of installs, disconnects and repairs meets specified standards and customer expectations
8
Skills For BDS Ops Supervisor Resume
- Help resolve complex customer problems
- Works with the team of BBTs to set departmental goals and develop and implement streamlined methods of operation
- Becomes proficient as a technician in the applicable products and services (based on team’s composition)
- Coordinating process improvements and system enhancements relating to efficiency increase and cost cutting on operations’ side. Use Rainbow system capabilities and come up with process reengineering ideas, how we could perform our processes better in more efficient way
- Help work of other groups in case of supervisor’s absence
- Monitor our customers and vendors for compliance with Atlas procedures for all ground operations functions
- Actively work with all other departments to continuously improve the service to our customers and control costs
- Willingness to work varied hours and days off
- Works closely with Reimbursement Manager to assure that McKesson is in compliance with all government regulatory anti-fraud and abuse statutes
9
Skills For Data Ops Supervisor Resume
- Participation in the Company’s management trainee program
- State certification as required by regulation for landfill supervision
- Does not require general instructions on routine work, detailed instructions are only provided on new assignments
- Class A CDL license with air brakes endorsement
- Active involvement and commitment in the Zimmer Quality Improvement Process
10
Skills For Accounting Ops Supervisor Resume
- Knowledge of the company products, a well as basic knowledge of machines and machine shop practice
- Lead and communicate with subordinates in a friendly manner and yet retain proper supervisory authority
- Trained in JIT and participative management techniques
- Understands and provides leadership to achieve and communicate about safety goals and objectives
- Works to remove unsafe conditions or situations from, or related to, the TRD and other areas of the operational site
- Oversees effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensures a safe and productive work environment for all employees; implements and maintains an effective loss control and safety program
- Engages assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees. Customer Experience
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