Organizational Effectiveness Consultant Resume Sample
Work Experience
- Embodies and demonstrates the EMHS Mission, Vision and Values in behavior, practices and decisions. Serves as an exemplary role model; acts as a trusted advisor for assigned teams
- Develops and implements critical organizational strategies and robust business, program and project plans
- Works on moderately complex, multi-disciplinary assignments and provides innovative solutions; contributes to the development of new ideas and concepts. Effectively interfaces with a broad range of customers and stakeholders
- Provides leadership to build cooperation across work streams and foster understanding; drives teams forward to meet agreed upon outcomes and measurable results
- Performs work without extensive managerial direction; exercises self-governance while developing initiatives and guides teams to desired final outcomes
- Develops and implements critical organizational strategies and robust business plans
- Utilizes a collaborative consulting approach to provide organizational development solutions for both division and enterprise-wide initiatives
- Manages complex and multiple client relationships
- Grows and maintains multiple client relationships where each client is at different stages of change implementation
- Conducts organizational diagnostics and provides targeted recommendations to improve organizational performance
- Acts as Change Agent to proactively recognize the need for innovation or improvement and initiates efforts to explore alternative solutions
- Influences leaders at all levels, including C-Suite executives
- Devises an influence approach that favorably positions one's own agenda while addressing the shared goals of clients
- Builds trust during the influence process
- Adjusts influence strategy based on clients perspectives
- Encourages leaders to question established processes and traditional assumptions
- Partners closely with leadership up to the C-Suite level to ensure alignment and integration of development strategies with key business drivers
- Takes action to improve organizational culture, systems, processes, and structure
- Presents logical rationale and recommendations in a manner that clearly links them to critical business priorities
- Co-creates solutions with all levels of leadership and Human Resources to ensure the accomplishment of sustained business results
- Intervention Management: Develops interventions and solutions to achieve business results. Keeps abreast of field of study. Delivers, finds other talent, measures results of planned intervention or solution. Seeks and uses input from diverse sources to generate alternative approaches
- Project Management: Manages work assignments as if they are projects. Clarifies roles, expectations, timelines, etc with client. Meets or exceeds project deadlines. Influences others with sense of urgency and accountability around execution of action steps and deadline. Completes paperwork within prescribed time
- Measurement: Works up to C-Suite level to identify business issues, gaps, and desired results. Uses info to design intervention and its metrics and key performance indicators. Collects metrics, analyzes and reports them to director and client. Helps client use data to identify deficits, root cause, and solutions. Helps team use key metrics to determine system-wide trends and needs
Education
Professional Skills
- Identifies business needs and opportunities to improve talent management processes in conjunction with other human resources teams and senior leadership. Serves as the primary process owner and primary subject matter expert within talent management
- Oversees the design and implementation of system-wide succession planning processes, including the development of succession documents, talent profiles, analytics and reporting. Collaborates with onsite HR teams to ensure successful implementation
- Leads the design and implementation of system-wide performance management tools & processes ensuring that it aligns with the Beaumont Health philosophy. Collaborates with learning & development on design and delivery of training. Works with senior leadership and other human resources teams to design and implement processes
- Outstanding project management skills with excellent organizational, measurement, analytical and decision making skills
- Strong relationship building and communication skills (verbal and written). Proficiency in MSWord, PowerPoint, Excel
- Experience working with all levels of management especially in communication with highly effective presentation skills
- Strong project planning skills and ability to design, implement, and facilitate successful leadership development initiatives and programs
How to write Organizational Effectiveness Consultant Resume
Organizational Effectiveness Consultant role is responsible for leadership, consulting, interpersonal, analytical, design, planning, history, communications, digital, training.
To write great resume for organizational effectiveness consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Organizational Effectiveness Consultant Resume
The section contact information is important in your organizational effectiveness consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Organizational Effectiveness Consultant Resume
The section work experience is an essential part of your organizational effectiveness consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous organizational effectiveness consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular organizational effectiveness consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Organizational Effectiveness Consultant resume experience can include:
- Consultative skills and negotiation skills
- Change management experience (this can include; process, organization, communication, and/or learning improvement experience)
- Analytical skills including methodologies and development of tools
- Verbal, written and interpersonal communications skills
- Process, organization, change and/or learning improvement experience leading enterprise-level process improvement projects
- Experience in developing and managing projects from start to finish with measurable results and operational impact
Education on an Organizational Effectiveness Consultant Resume
Make sure to make education a priority on your organizational effectiveness consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your organizational effectiveness consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Organizational Effectiveness Consultant Resume
When listing skills on your organizational effectiveness consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical organizational effectiveness consultant skills:
- Strong organizational skills and project management skills; exceptional attention to detail
- Demonstrated analytical skills to assess complex problems/data, identify trends and interpretations and offer solid recommendations to various stakeholders
- Contributes to department goals by strengthening and expanding key client relationships through quality intervention execution and strong service skills
- Strong writing, communication, interpersonal and analytical skills required
- Nuclear leadership experience or 8 years organizational effectiveness experience at a nuclear site
- Outstanding communication skills with audiences at all levels
List of Typical Experience For an Organizational Effectiveness Consultant Resume
Experience For Senior Organizational Effectiveness Consultant Resume
- Leadership skills including history of increasing leadership responsibility and career growth
- Proven experience in MS Excel, MS Access, MS Word, MS PowerPoint, SPSS, R or Python, SQL
- Progressive experience in organization effectiveness, leadership, and talent development
- Experience with delivering projects using Agilemethodology and/or working in an Agile environment
- Professional consultingexperience leading enterprise-level org. change, learning, org. design, and/or talent management projects
- Provides organization effectiveness consulting services for strategic initiatives within assigned function or region
- Understand the client’s business to design effective processes, organizations, change and learning programs to drive real business benefits
- Slalom operates under a local consulting model and we treat travel as an opt-in only. It is unlikely that travel outside of your local market would be required
Experience For Lead Organizational Effectiveness Consultant Resume
- Experience with operating model development and delivery
- Experience delivering Agile change transformation projects
- Functional experience in one or more of: Sales, Sales Operations, Customer Svcs., Marketing, IT, or HR
- Experience in facilitating leaders at all levels
- Client Delivery Focus on Organizational Effectiveness
- Partners with leaders to assess and identify creative solutions to enhance team effectiveness and engagement
- Creates new resources, tools and leadership job aids that support organization effectiveness, talent strategies and change management initiatives
- Conduct validation studies and present results to I/O psychologists and other Home Depot Associates
Experience For Senior Lead Organizational Effectiveness Consultant Resume
- Experience with end-to-end change management or business process redesign projects
- Develop and validate selection tools
- Strong executive presence (i.e. can gain credibility and respect from senior leaders)
- Working familiarity with a variety of change management models
- Collects metrics or overseeing the collection of it, analyzing the data, and reporting it according to department protocols
- Leads committees and work groups charged with implementing organization, department, or unit level improvement strategies
- Deliver classroom training as needed
- Accustomed to working in a data-driven, analytics-basedculture
Experience For Consultant, Organizational Effectiveness Resume
- Identify people risks and mitigating actions for projects
- Promotes experimentation by rewarding early adopters and their progress
- Utilizes existing data sources when available to design pre and post intervention metrics
- Mentor/Teach others on Agile, process, organization, culture, and/or learning improvement
- Talent Assessment/Succession Planning
- Serves as organization strategy and change consultant and content expert to leadership
Experience For Organizational Effectiveness Senior Consultant Resume
- Designs, develops, directs, and delivers organization change, organization design, and organization strategy programs
- Identify resistance and/or performance gaps, and work to develop and implement responsive actions
- Experience leading cross-divisional, large-scale change management and organizational development initiatives Experience in program design, needs assessment, performance measurement and evaluation
- Provides consulting support for talent management including talent planning processes
- Provides project management for employee engagement survey process, action planning and best practice identification and sharing
- Provides consulting services in areas such as organization assessment and design, workforce performance and productivity and talent management
Experience For Global Organizational Effectiveness Consultant Resume
- Manages multiple project engagements from start to finish while achieving measurable results and impact
- Assesses outcomes of client engagements and uses data to improve internal processes and performance support tools
- Champion a compelling point of view, including best practices and emerging trends in given subject area(s), such as: Talent Management / Strategy, Organizational Culture Strategy and Change, Talent and Culture transformation, Human Resource or Human Capital Transformation
- Knowledgeable about the digital tools being used in HR including various HRIS systems, collaboration platforms, analytic tools, etc
- Identify opportunities, articulate Slalom value, and sell our services to both new and existing clients
Experience For Organizational Effectiveness Consultant Resume
- Understand the client’s business to design effective organizational change, organization design, organizational transformation programs to drive business benefits specifically within the Public Sector industry
- Organizational change, learning, organization design, organization transformation experience, specifically within the public sector
- Build client knowledge and credibility quickly (initial duration of project is 1 year)
- This engagement begins January 2018 for approximately a 1 year duration
- Change management: Guide the development and implementation of a comprehensive and structured transition plans enabling individuals, groups or an organization to transition from the current state to a future state, with intended business benefits
- Organizational Assessment: Conduct quantitative and qualitative organizational assessments, including analyses of structures, teams, and leaders, to provide direction to leaders on possible next steps
- Improving Organizational Dynamics: Identify patterns of behavior in organizations and develop solutions to increase their effectiveness. Examples of solutions include team development, conflict resolution, and role clarification
- Culture Change and Shaping
Experience For Senior Organizational Effectiveness Consultant Resume
- Design Implementation of New Programs and Processes: Establish project plans and communication strategies to roll out enterprise-wide programs (e.g.,upward feedback, recognition programs, competency models, etc.)
- Design, implement and maintain employee selection systems/testing instruments
- Design, conduct, and consult on research projects and advanced level statistical analyses
- Design, implement and evaluate survey solutions
- Seeks and uses input from diverse sources to generate alternative approaches
- Provides organizational development solutions for both division and enterprise-wide initiatives as a Strategic Business Partner
- Collaborates closely with leadership to ensure alignment and integration of development strategies with key business drivers
- Conducts organizational diagnostics and provides targeted recommendations in the areas of Talent Management, Strategic Planning, Culture Change, and Organizational Design
- Acts as a Change Agent to partner with other organizations to design and implement broad-based solutions that promote the Cleveland Clinic brand and leverage the system's development solutions and capabilities
Experience For Lead Organizational Effectiveness Consultant Resume
- Works with organization leaders to identify opportunities to work across divisions and the enterprise to drive change
- Works with up to C-level clients and physicians to identify business issues, gaps, and desired results
- Utilizes this information to design interventions and create post-intervention metrics
- Creates and delivers proposals and presentations for key client areas
- Interacts confidently with executives up to C-level physicians and leaders across the enterprise
- Facilitates or participates in meetings with key business prospects. Shares expertise and intervention knowledge within work team and across the system
- Design, implement and maintain survey tools
Experience For Senior Lead Organizational Effectiveness Consultant Resume
- Conduct job analyses and help develop competency models/success projects
- Conduct statistical analyses
- Facilitate assessment centers
- Contribute to multiple HR-related projects and participate on cross-functional teams
- Deliver talent management strategies to enable organizations to acquire, fully deploy and engage their people to achieve strategic business objectives
- Assisting in the implementation of strategy, business initiatives, and organizational and cultural changes for leadership alignment, change leadership, stakeholder and employee engagement, large scale program design, organization performance, and communications
- Work on projects independently, participate as a team member, or lead teams of less experienced consultants to successful project delivery
- Design and implement L&D programs to increase talent operating models and platforms to maximize the value and return on the development investment
- Lead the development of globally consistent strategy, programs, policies and processes for their area of specialty (e.g., manage and define global culture strategy roll out, manage and lead design of global employee satisfaction survey)
List of Typical Skills For an Organizational Effectiveness Consultant Resume
Skills For Senior Organizational Effectiveness Consultant Resume
- Proven ability to influence using data, solid reasoning, and persuasion
- Experience in Human Resource or Consulting especially in Organizational Effectiveness/Change Management and Learning & Development
- Effectively consults with HR teams, networks, and HR Business Partners to translate possibilities into requirements
- Performance consulting experience, preferably from a consulting practice
- Experience leading change and transformation initiatives for global enterprises, large business units, and complex IT environments
- Identifies and analyzes organizational effectiveness opportunities and recommend initiatives that address opportunities based on business strategy
Skills For Lead Organizational Effectiveness Consultant Resume
- Experience in finance, operations, general management, or related field in multiple industries
- Demonstrated ability to quickly establish rapport, buy-in and trust of key stakeholders
- Proven ability to adjust communication style based on the audience and communicate complex information to a variety of stakeholders
- Proven ability to partner with diverse client groups with implementation of human capital solutions
- Envisions future state possibilities that improve the work environment in support of a stronger, global workforce
- Certification in at least 3 psychological assessment instruments or leadership/team coaching tools
- Achievement Oriented and Self-Starting: Entrepreneurial, status quo challenger who enjoys and pursues challenges with a desire to continuously improve
Skills For Senior Lead Organizational Effectiveness Consultant Resume
- Researches latest development in management, leadership, and organization effectiveness areas and keep abreast to serve as a subject matter expert and consult to organization regarding critical people issues
- Develops and maintains leadership and staff competency models that facilitate the assessment of overall performance
- Assessment of Competency/Capability both at both the individual and organizational level
- Lead the development of globally consistent strategy, programs, policies and processes for their area of specialty (e.g., manage and define global change management process, design global tools and frameworks)
- Create globally consistent and standard materials (e.g., Change Management Framework, OE domain area training & communications, etc.) for HRBPs to update for their business
- Communicate OE program changes and updates to HRBPs and HR Services and support effective implementation
Skills For Consultant, Organizational Effectiveness Resume
- Action-oriented approach to project completion and a strong sense of urgency
- Partner with T&OD partners & HRBPs in consulting with the business to create innovative solutions when standardized offerings are not sufficient
- Provide subject matter expertise, advice and guidance to T&OD partners, HRBPs, for cases / inquiries that require deep OE domain expertise
- Select vendor(s) and negotiate terms; manage vendor relationship
- Establish immediate credibility, build consensus, and achieve goals through influence at the senior executive and front-line employee levels
- Command of change management methodologies, frameworks, and deliverables
- Exemplify leadership competencies; represent Allstate’s brand and values through a strong work ethic that includes commitment to high performance, quality and service excellence
- Client / Service Drive: Investigates and takes action to meet client needs and exceed their expectations Delivery Excellence: Effectively and consistently navigates ambiguous project environments; organizes work efforts and deliverables with a concern for order, quality, and accuracy
- First-rate Communication: Persuasive writer, speaker, and presenter across multiple settings and with varied audiences; respectfully facilitates multiple points of view Conceptual / Critical Thinking: Sees around the corner to anticipate situations, stays ahead of trends, and develops novel and elegant client solutions
Skills For Organizational Effectiveness Senior Consultant Resume
- Content and Delivery Expertise Across Organizational Effectiveness Disciplines
- Eight to ten years of experience in providing direct service and consultation in Human Capital with a good understanding of several key areas (Talent Acquisition, Talent Development, Organizational Effectiveness and Total Rewards)---with a preference for individuals with experience working in a centralized Human Capital Service Delivery model
- Proven track record of facilitating company-wide transformational initiatives and facilitating change in a large, growing organization
- Deep experience and a track record of proven results in designing, leading, and delivering company-wide transformational OE initiatives; with deep experience in leading at all levels of the company including executive leadership
- Demonstrated proficiency in organizational design, change management development, adult learning, assessment and measurement including the ability to move easily from consultation to design and delivery and eventually measurement of ROI and effectiveness of OE solutions
- Deep knowledge in a wide variety of leadership development interventions including talent assessment, succession planning, high potential leadership development and executive coaching
- Demonstrated track record of quickly developing credibility and strong Influence with senior executives and business leaders including outstanding interpersonal and communications skills
- Expertise in using training/learning design tools and in the use of Excel, Word, PowerPoint
- Explain complex information in a user friendly manner, with the ability to influence and negotiate
Skills For Global Organizational Effectiveness Consultant Resume
- Exceptional project delivery experience including all aspects of program and project management, with a preference for the use of Agile methodologies and frameworks
- Delivery Excellence: Effectively and consistently navigates ambiguous project environments; organizes work efforts and deliverables with a concern for order, quality, and accuracy
- Formal training and hands on experience in an organizational change methodology
- Interact with leadership and staff at all levels; strong personal presence
- Experience leading large organizational effectiveness and organizational performance initiatives in organizations in excess of 20,000 FTEs and a budget of $150 million
- Leadership Development/Culture Facilitation Certification, Organizational Effectiveness Certification, and/or Project Manager I designation
- Work in multiple disciplines across industries and build client knowledge and credibility quickly (projects vary in length, lasting anywhere from a few weeks to several months)
Skills For Organizational Effectiveness Consultant Resume
- Work with project teams to integrate change management activities into overall project plans
- Training in a formal process, organization, change and/or learning improvement methodology at an enterprise-level client or employer, including: project definition, process measurement, analysis, and implementation (including benefits-realization plans)
- Apply a structured change leadership approach and methodology for the people-side change caused by projects and change efforts
- Develop a change leadership strategy based on a situational awareness of changes and the groups impacted
- Understand the client’s business to design effective organizational change, learning, organization design, communication and/or talent management programs to drive business benefits
- Conducts meaningful benchmarking with global organizations and research (Bersin, CEB, professional networks) to gather data and trends and to make recommendations
- Develops frameworks to facilitate consistent approaches, practices and effective adoption
Skills For Senior Organizational Effectiveness Consultant Resume
- Conducts current state assessment, defines desired state and potential solutions to address gaps
- Develops implementation approach, process design, and project plan that supports HR business partners to lead and manage the change
- Identifies key success metrics (outcomes and in-process measures)
- Reflects and evaluates program implementation successes and opportunities for continuous improvement
- Serves as content lead for deployment of Talent processes in Enterprise wide HR Systems
- Work in multiple disciplines across industries and build client knowledge and credibility quickly (projects vary in length, lasting anywhere from a few weeks to several months
- Contribute actively to the growth and evolution of Slalom’s DC and National OE Practices
- Understand the client’s business to design effective organizational change, learning, organization design, communication, and/or talent management programs to drive business benefits
Skills For Lead Organizational Effectiveness Consultant Resume
- Organizational change, learning, organization design, communication, and/or talent management experience
- Checks the consistency of job descriptions with internal policies and procedures
- Designs and maintains the rules for the span of control in different business units
- Partners with the HRBP’s to review the organizational structure and recommends changes to make the organization more efficient
- Participates in HR Projects and organization wide projects
- Thorough understanding of customer service concepts and implementation techniques. Knowledge of budget to actual comparisons and calculations. Thorough understanding and usage of all communication techniques
- Proven record of providing superior customer service to individuals and organizations. Demonstrate ability to add value to customer interactions
- Demonstrate effective decision making techniques
Skills For Senior Lead Organizational Effectiveness Consultant Resume
- Work closely with project team to understand specific project objectives, timelines, and impacts to end users
- Work directly with sponsors or business owners of the change; understand goals for the change and be able to translate them into impacts to the organization
- Develop an actionable change management strategy for the change based on situational awareness of the details of the change
- Execute or manage deliverables against the communication plan, crafting or coordinating clearly articulated messages that prepare and motivate users for adopting the change
- Project management skills and experience team, and consulting skills and experience working collaborative in a diverse work group
List of Typical Responsibilities For an Organizational Effectiveness Consultant Resume
Responsibilities For Senior Organizational Effectiveness Consultant Resume
- Experience in Oracle HCM
- Minor in Business Intelligence/Business Analytics and/or related field or equivalent experience
- Strong technical knowledge in Industrial/Organizational Psychology
- Cloud transformation and/or SaaS project experience
- Previous experience as a Business Analyst, Product Owner, or HR/Talent Management
Responsibilities For Lead Organizational Effectiveness Consultant Resume
- Industry experience in one or more of: Financial Svcs., Healthcare, High Tech, or Life Sciences
- Systems experience in one or more of: Salesforce, Workday, AWS/Azure, Tableau, Power BI, R-language, or Google Analytics
- Strategize and design Organizational Effectiveness (OE) programs and policies
- Distinctive work in delivering organizational change & change management in the Pharmaceutical, Medical Device, or Financial Services sectors
- Ph.D. or ABD in Industrial/Organizational Psychology
- Expert level MS Excel, MS Access, MS Word, MS PowerPoint, SPSS, R or Python, SQL
Responsibilities For Senior Lead Organizational Effectiveness Consultant Resume
- Apply structured change management approach and methodology to change projects
- Ph.D. (or ABD) in Industrial/Organizational Psychology
- Minor or specialty in management, business intelligence or related field
- Create globally consistent and standard materials (e.g., culture & engagement tools & templates, OE domain area training & communications, etc.) for HRBPs to update for their business
- Of time spent on
- Lead the development of globally consistent strategy, programs, policies and processes for their area of specialty (e.g., Diversity & inclusion strategy implementation, Flexible workplace strategy, Business Resource Group governance design and implementation)
- Create globally consistent and standard materials (e.g., Diversity & Inclusion policies & framework, guidelines for Business Resource Groups) for HRBPs to update for their business
Responsibilities For Consultant, Organizational Effectiveness Resume
- Of time spent on
- Proven success leading client-facing consulting engagements in organizational effectiveness, employee experience, leadership development, high performing teams, and culture change
- Senior leaders (engagement sponsors)
- Line leaders (managers and project teams)
- Senior leaders (change sponsors)
- BRG key stakeholders and leaders
Responsibilities For Organizational Effectiveness Senior Consultant Resume
- Organizational assessment and diagnosis Organizational and stakeholder assessments Qualitative and quantitative data analysis
- Documented successful presentation skills that demonstrate clear, concise articulation of proposed actions, illustrating opportunity, alternatives, recommendation and associated business and operational impacts
- Robust knowledge of MS Office applications required; especially SharePoint, Word, PowerPoint
- Deep content and practice expertise in OE core services
- Strong capability to act independently to choose and develop OE methods and procedures for OE interventions aligned with achieving business goals and make key decisions necessary for OE initiative success
- Strong consulting and influencing skills; ability to develop a holistic view of organizational challenges and dynamics, identify root causes, and determine solutions
Responsibilities For Global Organizational Effectiveness Consultant Resume
- Manage competing priorities, make decisions, and effectively execute across a large, fast-paced organization
- Think strategically and systemically
- Proven facilitation and presentation skills with groups of different sizes and compositions. Ability to manage group dynamics and processes to enable participant engagement and decision-making, so participants own follow-on work and the desired outcomes
- Demonstrates knowledge and successful application of change management concepts, talent management processes and organization development interventions
- Manage OE domain area budget
- Advanced emotional intelligence, consulting and interpersonal skills in order to successfully design and lead plans and recommendations development, communications, interviews, meetings and workshops with a range of audiences systemwide
- Able to translate complex, difficult or potentially contentious issues and requirements into clear options, assessments and appropriately tailored work plans and reports
Responsibilities For Organizational Effectiveness Consultant Resume
- Development of Learning and Development interventions with deep understanding of Adult Learning
- Contribute to the ongoing evolution of OE’s practice and methodologies
- Knowledge of SPSS and other statistical programs
- Project Management of Company- wide and Business team initiatives
- Change Management/Organizational Readiness
- Team Development Facilitation
Responsibilities For Senior Organizational Effectiveness Consultant Resume
- Acumen: Business and Talent
- SHRM – SCP
- Strong organizational, facilitation, negotiation, analytical, problem-solving, decision-making, time management and planning skills and experience; can develop a strategy and move from big-picture vision to tactical execution through to operational implementation. Exceptional communication skills – both written and verbal; excellent active listening skills
- Provides consultative services to the onsite HR team and leaders on change management, leadership coaching, assessment and development planning performance excellence (performance management, succession planning, professional development, team effectiveness, and other talent management processes), organizational design, workforce strategy, and culture change