Program Management Office Resume Sample
Hilma Gottlieb
323 Jakubowski Bypass,
Philadelphia,
PA
+1 (555) 860 5873
Work Experience
Director, Program Management Office
09/2015
-
PRESENT
Boston, MA
- Support the development of Procedures and Standardized Work. Examples of Procedures and Standardized Work include
- A relevant program management qualification (e.g., PRINCE2, PMI)
- Financial management qualification is desirable
- Ensure that the project teams keep the PMO informed of initiative progress, issues and projected completion dates. Develop a strong working relationship with each initiative’s decision- makers in order to maximize open, honest, and constant communication
- Experience with large corporate change adherence
- Support PJM’s to coordinate Project Kick-Off Meeting, Design Freeze Meetings, GMT Gate Reviews, Project Closures, etc
- Provides leadership in the creation and advancement of an effective Program Management Office to support both the University and Pacific Technology needs
- Provides Program Management support on assigned efforts in reference to managing cost, quality, and schedule and customer satisfaction in compliance to specifications and commitments. Participate in and lead internal meetings, coordinate program reviews, team meetings, updating cost and schedule reports, provide program performance status, report findings and recommendations to the Customer
Program Management Office Analyst
08/2008
-
06/2015
Houston, TX
- Develop and maintain a responsive and cooperative working relationship with internal and external customers
- Program Execution Management (from Idea to Market)
- Project Execution Dashboards and Process discipline
- Strategic Review preparation
- Program/Project Financial Management
- Adherence to GPDS, GPDS Processes
- Advanced Development Execution and Innovation Management partnership with the Innovation function
- Strategic partnerships (including contracting and outsource partners)
- Product development – design to commercialization
Intern, Program Management Office
03/2005
-
06/2008
Phoenix, AZ
- Program Management Office Director communicates the Voice of the Customer to functional departments
- Provides input to Requests for Service provides additional changes to contracts/program up-scopes, and/or any and all customer or internal changes that affect program goals/metrics (i.e. cost, gross margin, schedule(s))
- Proficient in Negotiations and Conflict Resolution. Possess the ability to negotiate; resolve and problem solve program issues in a respectful, professional manner
- Reviews his/her Program department metrics to ensure accuracy of reporting program performance to management and Customers. Provides recommendations to improve metrics designed to enhance operation efficiencies
- Interface directly with all internal departments, outside suppliers/vendors and especially the customer regarding all facets of program control, management, and reporting
- Generates and provides general documentation regarding complete control and monitoring of assigned program(s). This includes scheduling, development visibility and providing reputable forward looking forecasts
- Provides management and coordination thereof of any customer visit, program review and/or requests from either internal sources and/or external sources regarding status, economic health or any other aspect of performance of assigned program
- Develops and delivers the Pacific Technology baseline project management skills program
Education
University of Management and Technology
2000 - 2005
Bachelor's Degree in Computer Science
Professional Skills
- Possesses meeting facilitation skills/presentation skills
- Demonstrated relationship management skills with the ability to build strong relationships across the all levels of the organization
- Excellent multitasking skills, handling multiple projects at one time
- Demonstrated effective planning skills, and tracking of project plan activities to completion
- Excellent computer skills including MS Office, Windows
- Solid organizational and analytical skills for planning, coordinating and monitoring implementations
- Provides coaching and development to others on process and project management skills, including Core team, functional project manager, etc
How to write Program Management Office Resume
Program Management Office role is responsible for negotiation, analytical, organization, software, analysis, security, messaging, microsoft, leadership, coaching.
To write great resume for program management office job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Program Management Office Resume
The section contact information is important in your program management office resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Program Management Office Resume
The section work experience is an essential part of your program management office resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous program management office responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular program management office position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Program Management Office resume experience can include:
- Strong communication skills (collaboration, presentation, esclation, & proposal generation)
- Excellent stakeholder and communication skills
- Proven conflict management skills and professionalism
- Effectively manage wing to wing SDLC for various IT implementation projects under Project Catalyst
- Experienced Program Officer demonstrating full project lifecycle and proven record of success
- Effectively manage overall project cost & resourcing as per the project plan
Education on a Program Management Office Resume
Make sure to make education a priority on your program management office resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your program management office experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Program Management Office Resume
When listing skills on your program management office resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical program management office skills:
- Excellent leadership skills with an ability to effectively communicate and drive change across all levels of the organization
- Excellent art working skills with strong attention to detail
- Excellent organizational, project management and multi-tasking skills with demonstrated
- Excellent presentation skills, recognising the requirement for regular engagement with senior stakeholders
- Good influencing skills, conflict resolution, assertiveness, negotiation in collaboration with management
- Strong Leadership, Teamwork and communication skills (written and verbal)
List of Typical Experience For a Program Management Office Resume
1
Experience For Director, Program Management Office Resume
- Process oriented and possess strong organization skills
- Proven successful experience proactively driving results that exceed objectives with little managerial oversight
- Work experience in PM or PMO role with proven success in project execution
- Quickly and effectively identify critical few issues that need action and drive appropriate decisions, actions and communications to move the team forward
- Skilled analytical thinker with the ability to identify, prioritize, and resolve various complex production issues
- Strong program management experience
2
Experience For Manager, Program Management Office Resume
- Demonstrated mindset of taking personal accountability and end to end ownership for plan development, execution and driving successful outcomes
- Experience working in/with project teams
- Experience using Project/ERP/MRP Tools
- Maintains close liaison with the program managers to prioritize key tasking and ensure timely resolution of any issues
- Professional experience, of which part with a top-tier strategy consulting firm
3
Experience For Program Management Office Analyst Resume
- Significant and direct experience of leading major international business transformation projects
- Proficient database applications experience
- Extensive experience with Illustrator, Photoshop and InDesign, specifically with mock-ups, web design and multimedia presentation
- Experience building and/or running a Resource Capacity Management practice
- Project Prioritization and Portfolio Alignment
4
Experience For Program Management Office Manager Resume
- Attracting, developing, and retaining the strong team required to execute the strategic plan and provide for succession planning
- Professional experience in financial services
- Manage multiple projects, with proven leadership success over a wide variety of functional business problems
- Running Enterprise PMO experience including 5+ years at Director/Senior Director level
- Develops/Manages the IT roadmap aligned to enterprise priorities
- Establishes und maintains strong relationships with main project stakeholders
- Ensuring the state of the technology as well as the tools and methods and their use / application / further development in the locations department
- Developing and implementing procedures & standardized work for the PM function in a Lean manner to minimize waste in the PM’s responsibilities
- Resolving complex business process solutions, documenting work in detailed SOPs and Work Instructions and getting them Customer approved
5
Experience For Global Technology Infrastructure Program Management Office Resume
- Supporting processing of Account Resets, Password Resets, iPhone requests, IAMs Role Based Access Requests, Monitoring Attendance Line
- Understanding of project governance requirements including key project roles such as Project Sponsor and Accountable Executive
- Accounting, finance and budget planning/execution/reporting to include direct labor, overhead/G&A and profitability
- Responsible for developing and implementing NPI Stage Gate Process matching to the business, Engineering, and Manufacturing/Operations
- Work involves: Staffing, training, evaluating, budgeting and status reporting for all aspects of the program
6
Experience For Program Management Office Director Resume
- Partner with the Head of Analytics in standardizing the reporting process using project dashboards and management reporting templates
- AR + AP to include customer invoicing, vendor PO’s, budget tracking, vendor invoice receiving and processing
- Maintains technical knowledge by attending design workshops; reviewing professional publications; participating in professional societies
- Provide support to stakeholders, including scheduling of meetings, trainings and check-ins; ensuring participant lists and invites are kept current
- Coordinates staff activities in responding to existing and impending contractual requirements
- Enjoy networking, establishing relationships and problem solving to ensure the PMO achieves its objectives
- Participates in project launch teams and takes an active role in supporting the PM in ensuring that the program outcome is achieved
- Work with the Head of Analytics to ensure that all requirements for Visa Analytics overall budget, invoicing and reporting are met and managed proactively
7
Experience For Senior Manager, Program Management Office Resume
- Manage the purchase order process for vendors and invoices by working closely with Sourcing, PMO Lead and Visa Analytics Team Leads
- Facilitate key meetings including Executive Board and Steering Committee
- Drive change and continuous improvement in Verizon’s strategy and approach to winning and managing complex and Integration Deal clients
- Coordination for PM related regulatory concerns and providing guidance during internal/external audits
- Ensure heightened accountability and awareness for all product releases, reducing organization risk and yielding higher Go To Market results
- Leadership success in developing and growing project/program/portfolio management organizations
- Serves as a champion for the phase-gate and portfolio management processes. Communicates process changes and provides training and consulting on the process
- Prepare all pricing and BOEs for Check Point team, work proposal documents and coordinate with internal company pricing specialist
8
Experience For Director, Technical Program Management Office Resume
- Support and work with Task Managers in overseeing and managing deliverables
- Process excellence; Process expert and sharing best practices for project management
- Guarantee compliance with ‘Office of Governance and Controls’ tools and reporting standards
- Support in the design and monitoring of Enterprise Portfolio Key Performance Indicators to measure the health of the Portfolio of Projects/ Programs at RBC
- Facilitate the production of key reports and manages the process of portfolio reporting cycles
- Act as the COO’s key partner in re-engineering our end-to-end supply chain processes (referred to internally as “The Retail Way”)
- Follow USIS PMO procedures while using judgment to determine when to follow exception and escalation paths, as necessary
9
Experience For Program Manager, Program Management Office Resume
- Oversees the reporting of KPI’s and metrics
- Drive critical issue resolution by working closely with key executives (N-1)
- Work closely with the Development VP’s to establish schedules, road maps, resource allocations, and project costing
- Be a driving force in the company’s leadership team - share your passion, thoughts and help us build a great company that attracts top talent
- Develop an understanding of the ICG O&T Program and Project Management Procedure as well as the OPMO Charter to monitor adherence to the standards
- Analyze issues and determine appropriate remediation actions, providing guidance to the PM on use of standards PM protocols, and best practices
- Train, support, and hold all internal customer-facing resources accountable to report within program management framework
- Ensure program management processes are being used consistently across the site
10
Experience For VP of Product & Program Management Office Resume
- Develop and understanding of the ICG O&T Program and Project Management Standards as well as the Organization PMO Charter and monitor adherence
- Provide governance, oversight and monitoring activities in accordance with the processes specified in the Organizational PMO Charter
- Monthly reporting and governance cadence
- Responsible for coordinating all estimates, proposals, BOEs and other project/task-related contractual actions with the appropriate stakeholders
- Coordinate with the Go-To-Market (GTM) and Engineering teams to enable service delivery
- Partner with other Adobe Program Management organizations (e.g. Marketing Cloud, Document Cloud) to identify and share best practices
- Lead by example and establish the PMO as a cornerstone to bring about improved execution and scale
- Provide input for the creation and improvement of PMO processes working with other department leaders to continually refine project processes
- Diverse industry and functional backgrounds gained through consulting or elsewhere
List of Typical Skills For a Program Management Office Resume
1
Skills For Director, Program Management Office Resume
- Effectively manage a library of living documents to address recurring content update
- Solid experience in preparing project proposals, plans, schedules and budgets, as well as detailed reports and presentations
- Preferably 2-3 years’ experience working within an IT project environment with at least 1 year experience in Program Management Office
- Work experience in Senior PM or PMO role with proven success in managing efforts
- Preferably 7 years’ experience working within an IT project environment with at least 3 years project management experience
- Interpersonal Skills – the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things
2
Skills For Manager, Program Management Office Resume
- Communicate effectively to all levels within the organization and across culture
- Employs a collaborative skill set with demonstrated ability to influence outcomes in a crossfunctional,
- A BA or equivalent + 3 yrs related experience, or MA + 1 yr related experience
- Advance Microsoft Excel and Word skills
- Demonstrated good business sense and financial acumen
- Expert in Computer System Validation on a global scale (Pharmaceuticals/BioTech/Med Devices only) – 12+ years’ experience FDA/EMEA
- Planning/organizing – the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans
3
Skills For Program Management Office Analyst Resume
- Accounting/Finance designation with experience reporting on Project/Program Portfolios
- Experience running programs using the following technologies
- Produce monthly AML project management reports, which requires consolidating status reporting, coordinating feedback, and manual production of the reports
- Proven track record of creating and delivering successful presentations at Executive Management levels
- Strong understanding of financial reporting and analysis; Bank’s financial hierarchy and finance systems
- Experience providing IT and business consulting support to multiple business functions within a company
- Experience working in a fast-paced, results-oriented, multi-tasking environment
- Experience as a project manager, including managing technology
- Experience with APQP phase gate planning and supporting tools
4
Skills For Program Management Office Manager Resume
- Solidy understanding of technolgoy markets, manufacturing, and global supply chains
- Enable the Executive Board to make critical decisions by producing excellent management reporting
- Support the Program teams in solving issues and mitigating risks with effective strategies and collaboration
- Excellent knowledge of Manufacturing/Shop floor automation and software systems
- Experience in strategic planning and people management
- Demonstrated knowledge of using macros and VBA
- Demonstrate basic understanding of the product life cycle
- Experience of delivering a quality and assurance PMO capability into a professional services organisation
5
Skills For Global Technology Infrastructure Program Management Office Resume
- Pursuit/Presales experience in shaping PS engagements
- Experience managing programs, 5 years in a management position
- Past experience with Process Re-engineering efforts
- Experience working as part of a geographically dispersed team
- Establish portfolio management tools and processes to enable tracking and prioritization of the set of Creative Cloud initiatives in flight
- Have hands on practical experience leading multiple projects and programs of work across a range of business areas
- In a Senior Program or Project Management role with 3+ years’ experience leading a Program or Project Management team
- Experience leading complex programs with consumer IoT technologies and consumer market channels
6
Skills For Program Management Office Director Resume
- Responsible for engaging with key stakeholders in the prioritization of projects/programs in order to meet the strategic objectives and maximize the revenue
- Experience working with WordPress templates
- Address conflicting portfolio priorities which materially impact the businesses and require Executive Board intervention
- Experience working in PMO Management
- Extensive customer facing experience in a Professional Services organisation– not back office roles
- Problem solving – the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
- Experience working with Senior Leaders and Executive Program sponsors
7
Skills For Senior Manager, Program Management Office Resume
- Extensive experience partnering with business area leaders to plan and deliver programs
- Extensive program/project management experience, including management of full lifecycle implementations for major applications
- Project and program management experience in a high growth, complex environment
- Identifies and directs the program and resource priorities that align with business objectives and execute plans that drive toward goal achievement
- Skilled in Microsoft Project
- Experience managing process improvement programs
- Demonstrated ability to think beyond stated business requests, and craft creative marketing solutions
- At least two years’ professional Lean Six Sigma experience
8
Skills For Director, Technical Program Management Office Resume
- Taff management experience
- Exceptional judgment on issue prioritization
- Professional experience in technical writing role
- Experience creating content with Department of Defense related documentation
- Experience with document management systems including in-depth knowledge of MS Word, graphics applications such as MS Visio or similar graphics tools
- Experience with business solution software
- Technology Program/Project Management and Project Controls experience
- Balance priorities and to thrive in a multi-project environment
9
Skills For Program Manager, Program Management Office Resume
- Proven ability to meet time sensitive customer objectives with limited resources
- Knowledge and some experience with project management tools
- Prepare effective presentations for management decisions
- Demonstrated commitment to Quality, specifically 6 Sigma, Lean and continuous improvement
- Working knowledge of IT infrastructure/network technologies and applicable (Quality and Manufacturing) business applications
- Accounting, finance and budget planning and execution
10
Skills For VP of Product & Program Management Office Resume
- Understanding of statistical and financial measures used in business cases
- Overseeing Risk management approach through pursuit and delivery
- Overseeing application of delivery methodologies
- Training and development of the PM community
- Project scheduling and budgeting to include creating schedule baselines, statusing schedules, updating for scope changes, incorporating ETC’s
List of Typical Responsibilities For a Program Management Office Resume
1
Responsibilities For Director, Program Management Office Resume
- Strong interpersonal and delivery-oriented mentality
- Managing capital and operating project budgets, setting/hitting key milestones, and upgrading organizational capabilities
- Delivering results and ensuring timely and robust delivery of the product development portfolio
- Provide oversight in regards to risk and change management for all aspects of the business including new product development and sustaining programs
- Strategic Project Planning and Goal Setting
2
Responsibilities For Manager, Program Management Office Resume
- Supports in developing of standard templates to be used in the global process
- Manage a detailed resource capacity plan and resource forecast to help plan and manage resource availability for projects with the Singapore Analytics hub
- Develop, track and report on SLA and KPIs both for individual projects and Visa Analytics overall portfolio as per guidance from the Head of Analytics
- Develop metrics to track and measure business benefits and innovation as a result of work delivered by Visa Analytics
- Familiar with COBIT IT Governance Framework
- Project Management Professional (PMP) and ITIL Service Management certification
3
Responsibilities For Program Management Office Analyst Resume
- Establish a best in class Program Management Office
- Proactively manage and report on risks and issues
- Support workstreams in their mitigation, resolution and action plans
- Monitor and challenge program performance against plan and budget
- Coordinates the activities leading to the timely and accurate consolidation of Projects and Programs reporting submitted by Segment Project Management Offices (PMOs); responsible for all communication activities related to this process, including follow-up with key stakeholders; resolves issues or proposes action plans and escalate where required
- Analyzes data received, identifies issues and gaps; raises awareness and escalates as appropriate. Supports colleagues in undertaking work required to address specific risk areas and issues
4
Responsibilities For Program Management Office Manager Resume
- Work with the MSSC Technical Delivery, Business Aligned IT and Operational Stability Team to understand their portfolio, business strategy, prioritization, etc. to facilitate quality delivery of services from the PMO
- Work with the MSSC PMO Lead, MSSC Process Lead and IT Global Program Management Office and cross functional PMOs to define the approach to, for example
- Support production of monthly management metrics for AML Monitoring, which requires consolidating status, synthesizing and coordinating feedback, and production of the reports
- Provide expertise and solution for defining Project Management Tools, standards and enforce operating rhythm for Project teams
- Provide Senior Management meeting support
- Evaluate RFIs/ RFPs/BRDs, vendor proposals, cost estimates for key technology platforms being revamped in the organisation
5
Responsibilities For Global Technology Infrastructure Program Management Office Resume
- Manage senior stakeholders & sponsors through weekly steering meetings & provide a directional roadmap for the project
- To ensure that all project objectives for defining SCOPE, TIMELINES, BUDGETS are agreed with key stakeholders and met
- Create dashboards for senior management audiences
- Signoff business requirements , liase between business users / cross functional leaders to provide final requirements
- Liaise with multiple vendors/solution providers for product evalution throughout the lifecycle of the project
- Manage complex cost benefit analysis for implementation programs within the project
- Build strong relationships with key program team members, cross functional leaders & executive leaders to anticipate changes/risks to project scope, timelines and any impact to budget
6
Responsibilities For Program Management Office Director Resume
- Work as a partner with Functional leaders and users to evaluate/improve processes and arrive at mutually agreed effective solutions for those processes
- Experience in a consumer and/or B2B software development environment
- Market intelligence experience focused on a global customer base
- Produce integrated program and project plans, program artifact logs and other documentation in accordance with the USIS PMO standard methodology
- Analyze program and project data, monitor and report on the health of the project for schedule, scope, budget, risks and resources
- Prepare and present Executive level presentations and communications
- Mentor to junior level PMO team members as to the proper use of PMO tools, compliance and project management as a practice
7
Responsibilities For Senior Manager, Program Management Office Resume
- Represent the USIS PMO in Equifax PMO community discussions and collaborative groups
- Ensures compliance with established policies, processes and procedures, including Raytheon’s Integrated Product Development System (IPDS), Earned Value Management System (EVMS), document & records management with the project repository
- Experience with PPM techniques
- Oversee and manage a portfolio of enterprise-wide projects and initiatives
- Serve as a strategic technical and business partner to the organization’s leadership and business leadership team
8
Responsibilities For Director, Technical Program Management Office Resume
- Be a force for change; someone who through coaching, advocacy, and partnership can grow and help maintain a high performing, collaborative, and fun work culture
- Evangelize the PMO cross-functionally across divisions of WebMD
- Ensure that the PMO staff holistically supports and drives portfolio success and cultural growth
- Lead and manage through influence and critical path communications
- Project updates – communications with PM’s, vendors updates, customer updates, scopes, CR’s/after action reports
- Define long and short term roadmaps across Vivint’s strategic initiatives and business functions
- Execute the Health Check process against established criteria and recommend solutions to identify gaps in PM adherence to standards and established best practices
9
Responsibilities For Program Manager, Program Management Office Resume
- Establish communication channels to deliver Health Check results to various stakeholders
- Identify trends across programs or business lines to further highlight areas opportunities for improvement across ICG O&T
- Enforce process guidelines and follow up on exceptions
- Identify PM strengths and weaknesses relative to established procedures, protocols, and best practices and recommend solutions to address gaps
- Develop, implement, and evaluate Program Management Office policies, procedures, standards and metrics
- Implement continuous improvement strategies and tactics defined by Program Management and using leading industry standard tools and processes (e.g. Project Management Body of Knowledge methodology) to assure that product development activities are completed on schedule and on budget to meet the needs of the customer and the business
- Provide oversight in regards to risk and change management for all aspects of the business including new product development, sustaining programs and product line management
10
Responsibilities For VP of Product & Program Management Office Resume
- Provide guidance and oversight for cost, schedule, and resource management as related to new product development
- Review, discuss and resolve program issues across various departments to increase customer satisfaction and resolve customer concerns
- Coordinate product line management and program management activities across multiple Esterline Control and Communication Systems sites for major customers and provides program assessment / assistance as required including defining project scope, project start-up, execution, and completion requirements
- Communicate product line, program management and strategic account management requirements for implementation across the site and with key stakeholders
- Team with Finance, Contract Administration and Sales & Marketing to provide oversight in negotiations on pre-award contract terms and conditions, and post-award changes-of-scope to existing programs
- Provide guidance and oversight to program managers in regards to Program Reviews to Senior Management to review status of schedule, financial, risk mitigation, staffpower loading, and other aspects of each major program
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