Program Support Resume Sample
Rosie Lubowitz
5620 Rosalee Green,
San Francisco,
CA
+1 (555) 317 6042
Work Experience
Program Support Manager
07/2016
-
PRESENT
Phoenix, AZ
- Be the internal point of contact on the Agilent internal processes, retain instructions, forms and documentation to assist the project managers in completing internal Agilent processes. File and archive submissions and documentation for record keeping
- Facilitate by completing the data entry into the internal Agilent systems and follow-up to completion of required to complete projects
- Managing internal administrative business processes and conducting follow-ups to ensure completion
- Responsible for asset coordination and record retention within the department following the Agilent policies and guidelines
- Coordinating activities with outside suppliers and/or internal customers, which include requesting and/or providing necessary business information
- Issuing PO’s and Free of Charge Requests – imputing the PO or FOC paperwork into the Agilent procurement systems, follow-up with the internal steps as required to completion. Communicate the progress to the Project owner
- Part Add/Delete and Price Change Processes – as a support to the product managers, input the data required in the Agilent TIS systems
- Other processes include placing Blanket PO’s (BPO), completing Asset Management Reports for CSD finance, coordinating Safety Inspections for CSD lab Facilities
- Ordering and managing office supplies and non-production material through Agilent's online ordering tool, iProcurement. Provide administrative support and professional services to the Channel Management Team and the Chemistries Business group
Program Support Analyst
12/2011
-
03/2016
Dallas, TX
- Develops, drafts, writes, and edits reports, briefings, and other documents in support of client requirements
- Assists “VRM” projects in budgetary, billing, and financial management activities
- Develops, reviews and provides feedback on contract deliverables
- Previous customer service or dispatching experience
- Excellent verbal communication skills and clearly understood written communication skills
- Communicate clearly, effectively and professionally in all forms of written and verbal correspondence
- Providing answers to customer service inquiries regarding accounts receivables, means and co-payment testing and health insurance related issues
- Reviewing first party receivables
- Collecting, compiling and/or tracking of data and program information in support of revenue
Rotation Program Support Internship
10/2004
-
06/2011
Philadelphia, PA
- Be the reference person to investigate issues with vendor complaints handling of special projects requests and other required processes as needed to support the CSD cross functional teams
- Provides direct support to primary VA Management Analysts overseeing financial budget and acquisitions for “VRM” projects under the BAM and Enterprise Service IT portfolios
- Provides oversight to ensure all aspects of “VRM” projects compliance with OIT’s VIP process (e.g. reviewing critical decision [CD] milestone and TechStat materials; scheduling and tracking CD briefings/approvals, etc.)
- Interfaces effectively and collaboratively with a diverse range of VA and contractor project staff, including project managers, PMO support staff, budget/financial specialist, project schedulers, and VIP/project management process compliance managers, etc
- Structure, manage and maintain acquisition and VIP tracking tools/databases/spreadsheets/SharePoint folders/etc
- Participate as both a member of PMO Support Functions team along with Financial Lead, Budget Support Specialist and Lead Scheduler as well as participate as a member of overall PMO team supporting “VRM” projects
- Develop SOPs as needed and support ad hoc analyses focused on improving quality and efficiency of contract team support of “VRM” projects
- Develop contract reporting metrics (e.g. VIP metrics, acquisitions metrics) and provide routine and ad hoc reporting
- Assists with onboarding of employees
Education
John Brown University
1998 - 2003
Bachelor's Degree in Business
Professional Skills
- Excellent written and oral communications skills; strong organizational and process development skills
- Experience demonstrating strong, accurate, and timely word processing; keyboarding; and data entry skills required
- Strong interpersonal, communications and collaboration skills, experience leading and supervising teams, and attention to detail are also desired
- Proven problem solving skills: ability to prioritize work and interpret and apply rules
- Computer and software (MS Office/Excel/Word/Outlook) skills and proprietary software skills
- Proven organizational skills with strong attention to detail
- Proven ability to work in a matrix oriented, multi-functional business environment with demonstrated leadership skills
How to write Program Support Resume
Program Support role is responsible for interpersonal, organizational, communications, microsoft, software, training, leadership, customer, research, design.
To write great resume for program support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Program Support Resume
The section contact information is important in your program support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Program Support Resume
The section work experience is an essential part of your program support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous program support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular program support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Program Support resume experience can include:
- Demonstrated basic clerical office skills such as answering the telephone and disseminating information
- Advanced skills and experience with Microsoft Office and web editing
- Advanced customer service skills; ability to remain calm under pressure and handle multiple priorities
- Strong and proven systematic problem-solving and decision making ability
- Demonstrated working experience on an integrated project team
- Demonstrated skill at communicating with diverse set of students, faculty and the public
Education on a Program Support Resume
Make sure to make education a priority on your program support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your program support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Program Support Resume
When listing skills on your program support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical program support skills:
- Solid organizational skills and ability to multi-task with demanding timeframes and prioritize tasks
- Effective time management, prioritization, negotiating and organizational skills
- Strong people orientation with attention to detail and good organizational skills
- Have interpersonal skills to effectively mentor and train subordinates to be successful
- Strong technical skills and understanding of software, networking and systems development
- Strong keyboarding skills, with accuracy in spelling, grammar, and number tabulations
List of Typical Experience For a Program Support Resume
1
Experience For Program Support Analyst Resume
- Strong and business management skills
- Experience or academic coursework in negotiations. Acceptable example would be experience negotiating Memos of Agreement or Understanding
- Demonstrated skill in using personal computers and using Microsoft Office applications
- Intermediate skills in data input, retrieval, inquiry functions, and report generation
- Intermediate skills in the use of Microsoft Excel and Word
- Effectively use PCs and Microsoft Office Products
- Experience working with scheduling software and financial reporting software
- Experience such as working with database and spreadsheet programs
- Evidence or commitment to ongoing professional development
2
Experience For Program Support Supervisor Resume
- Experience in team-building, staff motivation
- Experience with environmental stewardship practices, such as waste reduction solutions and recycling methods
- Recent work experience in Microsoft Office Suite, i.e., Excel, Word, Outlook in a corporate or government environment
- Demonstrated attention to detail and research capabilities
- Assist the Fort Hood Field Support Engineers (FSEs) prior to and during fielding events, exercises as well as real world operations
- Work with Field Support and the PM trainers on software being developed by the PM prior to transition to Depot for sustainment
- Seek out opportunities to leverage best practices to meet requirements in an efficient and effective manner
3
Experience For Program Support Manager Resume
- Interpret client requirements in order to provide the most effective and viable functional solution
- Communicate effective both written (active voice) and verbally
- Work well with a team, be a good teammate
- Basic knowledge of how a network operates, hardware and protocols, ex. HTTP = 80
- Experience and understanding of using a data management system
- Work as part of a team and on your own initiative, to plan and prioritize one’s own workload
- Develop skill sets to be able to organise and run meetings in the absence of Programme Management. e.g. Risk, Demand etc
4
Experience For Program Support Technician Resume
- Assigned to high risk programs due to knowledge and experience
- Creating, maintaining and distributing Project schedules and spreadsheets
- Acquiring hourly / daily status and generating reports on certain projects
- Performing project specific activities supporting all of Centralized Services
- Understanding of automated training systems’ structure & capabilities
- Understanding of Program Management processes
- Interfacing daily with Project Team and Customer
- Tracking product / deliverables
- Ensuring completion of actions weekly
5
Experience For Maintenance Program Support Engineering Specialist Resume
- Facilitating application security reviews between First Data developers and external audit firms to determine adequacy of security controls
- Ensuring delivery requirements and Programme major milestones are met or exceeded in accordance with Programme Managers expectations
- Monitoring and control of KPIs e.g. customer satisfaction, programme risk etc)
- Follow prevailing protocol standards when providing support, interacting, and coordinating with the customer’s staff
- Manage back-end operations for ICF beneficial electrification programs, including assisting with application processing and generating internal/client reports
- Provide Contract Management Support including preparation of procurement requests and funding request forms and maintenance of contract funding totals
6
Experience For Program Support Technician Senior Resume
- Support the maintenance of Project Analyst New Employee Onboarding, training curriculum, and certification testing
- Workload involves competing demands, tight time schedules, and simultaneous projects with overlapping deadlines including high-stress conflict situations
- Proficiency in Word including excellence in grammar, proof-reading, mass mailing functions
- Proficiency with various computer systems including databases, room scheduling, work order processing
- Proficiency in performing complex functions using word processing and database systems (MS Office - Word, Excel, PowerPoint, Access)
7
Experience For Banking Program Support Resume
- Provide answers to customer service inquiries regarding accounts receivable, means and co-payment testing, and health insurance related issues
- Partner with Accounting and Finance to coordinate monthly reporting cycle activities
- Facilitate and manage the Invoice messaging message entry, proofing, image repository and approval process
- Upload documents and organizing Knowledge Sharing Network (KSN) sites
- Develop New Product Lines from LCC for Latin America and Mexico, working with Outsourcing Group
8
Experience For Head of Program Support Resume
- Support clients through implementation and training processes for operational improvements, new and existing policies and procedures, etc
- Provide financial analysis for existing programs/project, including forecast creation, and actuals reconciliation
- Proactive, able to see what's missing and take actions without being told to do so
- Develop leading verses lagging indicators
- Lead a small team, through mentoring and coaching
- Basic knowledge and understanding of sanitation techniques, including steam and chemical sterilization, and appropriate use of disinfectants and detergents
- Enter information into tracking system and maintain accurate program specific data for maximum reimbursement
- Provide patient education and assistance concerning Medical Care Cost Fund Program
- Utilize hospital’s behavioral standards as the basis for decision-making and to facilitate the hospital and the department’s mission
9
Experience For IT Program Support Engineer Resume
- Familiarity with the administrative hearing process
- Develop new strategies & activities for supporting future
- Express ideas in a clear and concise manner both verbally and in writing
- Adapt to change, meet the changing demands of the work environment, delay, or unexpected demands
- Direct logistics and transportation planning process
- Organize animal husbandry equipment (excluding computer equipment) and oversee inventory accuracy
- Ensure SNC PMR reporting is provided in accordance with CPPM timelines and established processes
- Support distribution of communications regarding Business Operations, CPPM, B&P and IR&D, and procedural change
10
Experience For Field Application Engineer, Program Support Resume
- Review and approval of direct project actual costs for reporting to customers
- Participate in role specific working groups
- Coordinate daily operations of the Office of Student Transition Programs, including: oversight and maintenance of all materials, resources and library
- Assist in the development and instruction of Instructor and Key Personnel Training (IKPT) events for Field Support Engineers
- Ensure accurate proofing and approval of internal and external data and reports
- Coordinate and manage the administrative support for the Advising &
- Maintain database, files, and student correspondence ensuring guidelines with
- Work with Product Managers to manage monthly wholesale and retail promotional plan, including all required documentation
- Supports RD in writing technical, complex proposals if needed
List of Typical Skills For a Program Support Resume
1
Skills For Program Support Analyst Resume
- Strong coordination skills with high attention to detail
- Excellent computer and Excel skills to process large amount of financial data
- Strong analytical skills to understand complex procedural problems, identify root causes, and provide solutions
- Excellent communication and interpersonnel skills
- Solid organization and time management skills, with the ability to handle multiple projects, demands, and deadlines at a given time
2
Skills For Program Support Supervisor Resume
- Strong customer service, math and organizational skills required
- Positive attitude, strong customer service philosophy, flexibility, and a commitment to continuous skills improvement
- Excellent verbal and written communications skills; English fluency required
- Expert computer skills, including competent keyboard abilities
- Prior PC Asset Management or Leasing experience
- Apply working knowledge and skills to ensure the technical requirements are met
3
Skills For Program Support Manager Resume
- Interact and communicate effectively, and respectfully with individuals in a diverse academic environment
- Demonstrated experience and technical leadership in aspects of project management for a project, program, or operational activities
- Collecting & managing all evidence for PCI DSS compliance audits
- Accounting designation or 3-5 years of equivalent experience
- Experience with meeting/briefing/working with Customer/Sponsor and providing exceptional customer service
- Experience cooperatively developing programs or program elements with customers involving contracting, training, and manuals
- Experience analyzing complex processes, identifying problems, generating solutions, and implementing recommendations
- Experience working with a variety of data and using it to generate various levels of reporting and metrics
4
Skills For Program Support Technician Resume
- Experience with tracking, updating, reviewing and submission of documents
- Experience working with hearing officers, judges or adminsitrative law judges
- Experience using Virginia Case Management System (VaCMS) or Division of Licensing Programs Help and Information Network (DOLPHIN)
- Skill in the use of computers and using Microsoft Office applications; and in operating standard office equipment
- Two or more years’ experience in a commercial role (sales, marketing, purchasing, etc.)
- Skill in using personal computers and using Microsoft Office applications
5
Skills For Maintenance Program Support Engineering Specialist Resume
- Experience developing, implementation and monitoring of organization and project level development plans and strategies
- Problem solving methodology and proven analytical ability
- Direct and demonstrable experience in the planning and the logistical coordination of programs and events
- Experience managing multiple tasks in a dynamic environment
- Skill in the use of desktop computers and using Microsoft Office applications
6
Skills For Program Support Technician Senior Resume
- Skill in using computers with Microsoft Office applications to include Word, Excel, Exchange/Outlook and basic computer operations
- Skill in transcribing data/records from hearings
- Experience developing statistical and related reports
- Skill using personal computers, Microsoft Office applications and basic computer operations
- Equivalent education/experience, including at least one year of customer service
- Experience with a focus in research or data processing
7
Skills For Banking Program Support Resume
- Experience working with customer resource management (CRM) tools
- Knowledge of electrotechnology equipment or experience in emission reduction programs or engineering
- Teamwork and Cooperation - Positively react to shifting priorities
- Experience working with database and spreadsheet programs
- Experience with IT Audits, Internal Audit, Compliance Audits, Assurance/Advisory Consulting, PCI DSS assessment and certification programs
- BS/BA in management, engineering, Finance or other relevant field or equivalent work experience
8
Skills For Head of Program Support Resume
- Experience accurately preparing letters and other written documents
- Experience with the following Microsoft Office programs: Excel, Project, PowerPoint, Word, and Visio
- Ability and willingness to take initiative, with ability to prioritize multiple tasks
- Work in office environment and to operate office equipment
- Prioritize and multi-task; ability to work under strict deadlines in a fast-paced environment
- Detail-oriented; Excellent time management
- Maintain an updated list of identified positions and associated individuals, to be coordinated with and validated by the Government and identified in the EITSM
- Experience as an E7 or CWO operating in a SOF team environment
9
Skills For IT Program Support Engineer Resume
- Experience as a leader of small special ops teams as an enlisted or CWO
- One year of work experience in a related field
- Experience working in a professional office setting
- Experience working within KSN sites
- Experience with Virginia Tech Banner System
- Skill in the use of computers and using Microsoft Office applications; and in operating standard office equipment, such as fax and copy machines
- Operate standard office equipment and work with Microsoft Office Suite, i.e., Excel, Word, Outlook and other databases
10
Skills For Field Application Engineer, Program Support Resume
- Organize/ prioritize own work
- Experience with Graduate Admissions and payroll
- Experience with large relational databases such as Banner, Student Banner, HokieMart, and Leave system
- Previous experience with an electronic records system
- Three years of mail-related experience such as USPS, FedEx, UPS, or private or government mail rooms
- Possess a valid, unrestricted motor vehicle operator's license
- Experience with Balanced Scorecard and/or Lean, or other similar systems, in a multi-functional operational environment
- Valid Washington Driver's License
- Manage and organize multiple priorities
List of Typical Responsibilities For a Program Support Resume
1
Responsibilities For Program Support Analyst Resume
- Demonstrated interpersonal skills and the ability to work cooperatively with others in a team environment
- Excellent verbal and written communications skills to support advocacy for architecture strategy across MCSC
- Strong written & verbal communications skills with an emphasis on public relations
- Demonstrated interest, passion and/or experience in transportation, air quality and sustainability-related areas
- Organizational skills to coordinate and facilitate the architecture-related technical and strategy discussions
- Possesses graphic design skills and ability to work in Adobe Creative Suite
- Demonstrated ability to lead teams in project based environment
2
Responsibilities For Program Support Supervisor Resume
- Experience with Army/DoD Logistics and Test and Evaluation
- Experience in a federal agency, GCC, or service headquarters in policy development, international agreements, and strategy
- Skill in the use of personal computers and Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
- Demonstrated ability to analyze information, draw conclusions and develop and implement solutions
- Some customer service experience required
- Conducts background checks prior to the purchase of a firearm
- Solid financial background and knowledge of financial systems and processes
3
Responsibilities For Program Support Manager Resume
- Assisting with PCI DSS Audit planning, scheduling & preliminary scope analysis
- Acknowledging/responding to email sent to the program’s email account
- Tracking PCI DSS findings & driving timely remediation
- Coordinating with SMEs across the company to ensure adherence to program requirements
- Working with third-party auditors to facilitate onsite assessments
- Cage wash processing of caging, mobile enclosures, and ancillary caging and enrichment items for all research animal species supported by DCM
- Oversee the process for opening and distributing incoming mail and returned mail
4
Responsibilities For Program Support Technician Resume
- Attend internal and external workshops regarding financial aid and be responsible for communicating important information to other staff
- Currently studying a post grade level course in Computer science or Marketing / Business
- Coordinate and process billing and collecting of program fees from
- Develop and oversee execution of systems for initiation, implementation, monitoring, amendment and close out of all SIDHAS IAs’ sub agreements
- Navigate monitoring tools and interfaces, e.g., Splunk
5
Responsibilities For Maintenance Program Support Engineering Specialist Resume
- Participate in and/or coordinate meetings on matters pertaining to PMS4011 financial/contract management or execution
- Take into account all relevant information when making decisions to solve student problems. Provide alternative courses of action when necessary
- Package aid using guidelines established for campus based aid, Federal Pell Grants, State Need Grants, scholarships, etc
- Revise financial aid packages according to federal and state regulations and office policies
- Maintain working knowledge of the Banner Financial Aid, Student, General Person, and Student Accounts systems
- Complete and mail housing verification forms
6
Responsibilities For Program Support Technician Senior Resume
- Assist with forms logging
- Serve as a liaison between EWU, parents, and potential students when presenting workshops for outside agencies, high schools, and community organizations
- Manage the complete action item tracking system for both external customers and internal team members
- Responsible for planning and execution of major program events with the customers
- High-level knowledge of PowerPoint or other tools for creating presentations
- Knowledge of basic mathematics, and standard office equipment including copiers, fax machines, and printers
7
Responsibilities For Banking Program Support Resume
- Dedication to accomplishing goals and challenges
- Flexible, self-starter possessing intellectual curiosity and ability to self-motivate
- Proficiency in keyboarding and ten-key
- Knowledge of office practices and procedures, proper grammar, punctuation, spelling and computer programs
- Assist in project administration and tracking of project timeline
- Co-ordinate and prepare work schedules by liaising with relevant parties
- Support business continuity planning for the digital workforce
- Proficient in the use of various database software and web applications, Visio/CAD drawing software, Microsoft office and Adobe Creative Suite
8
Responsibilities For Head of Program Support Resume
- Work in a fast paced environment, adapt to changing needs, and to be able to make decisions in a timely fashion
- Has knowledge or understanding of the design-build process
- Create forms, tables, marketing materials and surveys
- Familiarity with energy efficiency, lighting, HVAC and other related technologies
- Work some evening and weekend hours, as necessary, on short or limited notice
- Conduct or host Project Analyst Brown Bag Training Sessions
- Develop and improve systems for performing job responsibilities
9
Responsibilities For IT Program Support Engineer Resume
- Foster communication between client’s technical staff and internal and external stakeholder
- Execute daily, weekly and quarterly procedures, including CGA Financial Advisor certification, enrolling FA’s on the PM Platform, alert management, and escalated exception reports requiring review and action to ensure compliance with program, firm and regulatory policies
- Assist the PM/CGA Service Manager with the development of strategic business objectives, particularly technology development to enhance the current platform including requirements, review, design, user acceptance testing (UAT) and implementation (production checkouts, including some weekends)
- Reviews assigned reports and documentation such as signature cards to verify that customer information files are complete and have been recorded correctly; modifies and uploads reviewed reports
- Working knowledge of, or ability to quickly gain an understanding of, banking policies, procedures, laws and regulations as they relate to the Customer Information Program and the US Patriot Act
- Solid technology skills including proficiency in Microsoft Office applications (Excel, Word, Outlook, SharePoint portal), and the ability to navigate banking software applications (Mozart, Bancline) and related websites
- Ensure availability of adequate caging, equipment, and supplies necessary for daily facility operation and to facilitate the research process and programs supported by the University
- Evaluate the effectiveness of cage wash activities to maintain the proper animal care environment at all times and modify procedures to provide cage sanitation in a cost-effective and efficient manner
- Maintain cage wash room equipment and ensure that preventative maintenance and daily quality control checks are performed. Contact manufacturers and vendors as needed
10
Responsibilities For Field Application Engineer, Program Support Resume
- Ensure that cage wash areas are cleaned and sanitized daily
- Logistics, the movement of materials, people and animals between needed locations (>13 buildings)
- Oversee and provide operations for moving animals, equipment, and supplies between locations (e.g., vivaria, equipment storage or surplus locations) on a daily or as-needed basis
- Maintain and organize vehicles including cars and trucks used to support people, animal, and equipment movement; control vehicle access by personnel; coordinate vehicle repairs and maintenance
- The purchase and distribution of select consumables (e.g., animal feed, bedding, PPE) regularly utilized by all vivaria
- Maintain inventory of animal feed, caging supplies, and other consumables in a fiscally responsible manner
- Initiate and report on various analytical studies such as work volume statistics, service, safety needs, and equipment needs
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