Program Support Specialist Resume Sample
Skye Runolfsson
4301 Rogelio Trafficway,
Los Angeles,
CA
+1 (555) 756 5820
Work Experience
Program Support Specialist
07/2015
-
PRESENT
Boston, MA
- US Citizen with a DoD Secret clearance required
- Knowledge and understanding of FSO policies and procedures required
- Knowledge and understanding of DoD and JFTR travel policies and procedures required
- Data Management Operations - data management
- Enters and modifies information in a database for new donors, withdrawals, deaths, body arrivals/conditions, cremation, costs of tests, transportation, cremation and burial/ashes return
- Applies for, and processes, death certificates for donor families
- Maintains records relative to administrative functions pertaining to Anatomical
Academic Program Support Specialist
03/2008
-
03/2015
Detroit, MI
- Designs and prepares budget/statistical reports and facilitates financial transactions for the program
- Assists in researching information for goods/services and submission of purchase requisitions
- Monitors all blanket purchase orders and ensures expenditures are in accordance with allocation of funds
- Provides input to the Anatomical Association Program Director in preparation for yearly budget submission
- Participates in administrative planning, organizational reviews, and with the introduction of new techniques and methods to improve administrative practices, within the department
- Initiates research agreements/contracting with non-RWJMS entities for cadaver use and use of RWJMS facilities, following procedures
- Monitors special transport arrangements, procedures and invoices for cost recovery
Wraparound Program Support Specialist
12/2005
-
01/2008
Phoenix, AZ
- Negotiates transport and cremation service contracts at bid intervals and reviews and revises vendor bid specifications
- Provides reports on donor database population, deaths, arrivals and morgue population by location and date of death
- Determines medical acceptability of donors and seeks medical backup, when necessary
- Continues to locate donors for the Brain Bank, and other RWJMS Departments as requested, contacting the requestor(s), as appropriate
- Provides programmatic support by contributing to the customized design, development, delivery, and evaluation of diversity and inclusion learning programs to students, faculty, and staff; and assists in compiling various programmatic reports such as the University’s annual report, program review, and other division reports as required
- Provides advanced level administrative support
- Coordinates meetings and prepares agendas, meeting minutes, and follow up action items
Education
Strayer University - Chesterfield Campus
2001 - 2005
Bachelor's Degree in Business
Professional Skills
- Excellent phone & customer service skills, office organization, event/meeting scheduling and records management skills
- Excellent organization skills and ability to work in a fast-paced environment adjusting priorities as needed
- Training experience with proven experience providing training on complex topics and/or technology
- Experience with Word processing and/or data entry skills
- Excellent verbal and written communications skills; ability to establish and maintain effective working relationships with staff, departments, and others
- Demonstrated communications skills with all levels of program and customer management and staff
- Drafting and editing customer ready submission packages (creating skills matrices, formatting/creating resumes, etc.)
How to write Program Support Specialist Resume
Program Support Specialist role is responsible for organizational, communications, customer, microsoft, presentation, organization, excel, software, modeling, interpersonal.
To write great resume for program support specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Program Support Specialist Resume
The section contact information is important in your program support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Program Support Specialist Resume
The section work experience is an essential part of your program support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous program support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular program support specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Program Support Specialist resume experience can include:
- Solid writing skills with ability to write concise and accurate work documents
- Demonstrated experience monitoring or coordinating programs with ability to make suggestions for improved efficiency
- Demonstrated experience in serving as clinical program representative in a health setting or health related project
- Demonstrated experience working with hiring and human resources processes
- Proven working experience with Microsoft Office Suite
- Demonstrated success managing multiple projects and priorities for administrative support
Education on a Program Support Specialist Resume
Make sure to make education a priority on your program support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your program support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Program Support Specialist Resume
When listing skills on your program support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical program support specialist skills:
- Good organizational, time management, and task prioritization skills
- Demonstrates human relation and effective communication skills
- Experience with planning, organizing and communicating work orally and in writing, effectively
- Demonstrated skills in diplomacy, influencing, and negotiating
- Good problem solving, analytical, administrative, organizational, communication and interpersonal skills are also important
- Manage time effectively and independently while prioritizing needs of the client and the program
List of Typical Experience For a Program Support Specialist Resume
1
Experience For Academic Program Support Specialist Resume
- Strong Office 365 skills (MS Excel, MS Word, etc.)
- Excellent verbal and written communication skills which includes Telephone and email etiquette
- Intermediate to advanced Excel and SharePoint Skills
- Experience providing human resources or career management support to military/government customers
- Experience with providing executive-level administrative support to a DoD office
2
Experience For Program Support Specialist / Business Analyst Resume
- Organize assigned work, analyze problems, and develop effective work methods
- Experience in MAXIMO and interfaces with other financial management applications to analyze data
- Coordinate and collect paperwork required for student participation in clinical experiences
- Job related experience or equivalent
- Researches relevant records, consolidate information, identify project status, and provide necessary information
- Planning and organizing special projects affecting the administration of programs in the Division/Office
- Working knowledge of word-processing and integrated software applications; proficiency with Microsoft Office 2010
- Tracking and ensuring obligations of retention efforts are fulfilled
3
Experience For Wraparound Program Support Specialist Resume
- Analyzing and advising on changes in policies and resources that affect program objectives
- Compiling detailed scientific or regulatory information from various sources for evaluation or reporting purposes
- Coordinating oral communications with a wide range of individuals regarding technical and scientific information
- Deploying and maintaining proprietary tools to support programs
- Meeting preparation and management
- Working knowledge of online survey tools such as Qualtrics
4
Experience For Program Support Specialist Supervisor Resume
- Onboarding CU employees (non-managed)
- Preparing status reports for regulatory or scientific summaries or instructions
- Providing administrative and regulatory guidance and advice to support staff members
- Constructing Cold Chain analytics reports for a variety of customer types
- Training internal and external customers
- Liaising with Clients to ascertain their precise requirements
- Monitoring and providing oversight of projects. Regularly compile and communicate information related to critical activities, resources and timelines
- Facilitates project data collection through surveys, including sending links and following up
5
Experience For Senior Program Support Specialist Resume
- GS-07 - Incumbent performs recurring assignments of limited, but gradually increasing, difficulty and complexity relating to Art Collection
- Assists in analyzing and organizing office procedures and workflow of the office and recommends improvements
- Develop and implement tracking capability for personnel information related to customer data calls (training, certifications, and other job specific data)
- Coordinate and attend meetings and conferences, capture and prepare meeting minutes, and provide presentation/ briefing support
- Perform data entry and management functions, including contact scheduling/ oversight
- Give formal or informal training to the staff in implementing revised procedures
- Utilize both objective and subjective reasoning in decision making
6
Experience For Administrative & Program Support Specialist Resume
- Designation tracking/ongoing oversight
- Legacy contracting/ongoing oversight
- Develop and implement workflows ensuring contract team (employees and subcontractors) meet or exceed all certification, training and compliance requirements
- Process medical licensing and educational credentialing requests
- Assists in compiling research findings and presenting results with appropriate summary conclusions for the preparation of reports
- Coordinates implementation and manages execution and evaluation of Wing programs pertaining to TFTN
7
Experience For Command Program Support Specialist Resume
- Serves as Wing TFTN Contracting Officer Representative (COR)
- Provide policy and procedural guidance to senior leaders concerning proper requirements for visiting foreign dignitaries
- Oversees relationships with vendors, learners, and instructors providing information and requesting event data
- Utilizes planning and forecasting to retrieve and document requirements
- Ensure compliance of the budgetary guidelines and procedures regarding travel, programming supplies and other financial considerations
- OD has primary responsibility for establishing and coordinating the overall regulatory policy and scientific direction of the Center
8
Experience For Hvac Program Support Specialist Resume
- Writes operating procedures documenting office polices and methods and either plan, prepare, and arrange for specialists
- Manages multiple calendars for the department, including calendars for the directors, assistant directors and program coordinators
- Serves as the hiring manager and daily supervisor of student employees (e.g. HR compliance, EPAF, timesheet approval, performance evaluation, etc.)
- Familiarity with basic budget and bookkeeping procedures
- Identify areas of improvement related to trainings, programs and/or processes regarding the WA program
- Researches funding sources, develops and reviews grant applications, and writes proposals; negotiates and monitors contracts or grants
9
Experience For Hf-ttl Program Support Specialist Resume
- Establishes business relationships with potential funding sources via phone call, visit, and/or letter of inquiry
- Serves as a program liaison to a variety of parties including federal, State and local government officials and providers
- Prepares charts, tables, and/or other graphic representations needed for the planning, operation and implementation of program activities
- Knowledge of methods used to research and identify public and private funding sources
- Research and identify public and private funding sources
- Prepare proposals for funding
- Prepare clear, technically sound, accurate and comprehensive reports containing findings, conclusions and recommendations
- Learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units
10
Experience For Program Support Specialist, GFP Resume
- Participate in and/or coordinate meetings on matters pertaining to Navy contract management or execution
- Review and edit documents ensuring that contents are current, accurate, and are grammatically correct
- Prepare responses to inquiries addressing program issues
- Track, maintain and organize documents using an automated system
- Research issues, analyze and present results, and recommend administrative policies in internal operating procedure
- Attends meetings and briefing Senior Government Clients on financial performance
- Works independently with Control Account Managers and Technical Leads to develop budgets, estimates, and reporting status
- Team with supervisor to provide overall quality and process management planning
- Preparations and data gathering in order to deliver impactful presentations to CU
List of Typical Skills For a Program Support Specialist Resume
1
Skills For Academic Program Support Specialist Resume
- Demonstrated organizational, human relations and effective communication skills are also required
- Budgeting and record keeping skills
- Intermediate to Advanced skills in Microsoft Office suite of tools (Word, excel, Access) and IWU computer systems/willing to learn IWU computer systems
- Communicate effectively, both orally and in writing, and to organize and present facts and recommendations
- Exceptional organizational skills, including the ability to respond to multiple program ?needs and deadlines simultaneously
- Prior HR experience
- Superb organizational skills and time management to meet deadlines
- Phenomenal verbal and written communication skills
2
Skills For Program Support Specialist / Business Analyst Resume
- Proofing and editing proficiency and good attention to detail
- Considering candidates within a wide range of experience: 6-10+ years
- Two (2) years of experience in planning, monitoring, coordinating, implementing, modifying and/or evaluating agency programs and services
- Experience with procurement processes, including purchasing, receiving, accounts payable, and invoicing
- Experience supporting IT infrastructure quality control and/or quality assurance with an emphasis on analyzing and reporting IT services performance metrics
- Experience working with databases, such as Access, Banner, or the like, and processing datasets, ensuring integrity, accuracy, and organization
- Experience with inputting, retrieving, and analyzing data
- Experience analyzing, evaluating issues and making recommendations to improve work place operations
- Exercise good judgment in analyzing situations and making decisions
3
Skills For Wraparound Program Support Specialist Resume
- Experience with planning and scheduling techniques
- Experience in providing customer service for distance learning
- Demonstrated proficiency in the use of computer office software including word-processing, spreadsheet applications and mail merge functions
- Evidence managing or supporting complex long-term projects
- Experience planning and booking travel
4
Skills For Program Support Specialist Supervisor Resume
- SELECTIVE PLACEMENT FACTOR: Skill in conducting and documenting information systems security audits/inspections to ensure compliance with NIST
- Experience with using Microsoft Office suite at the expert level, including Word, Excel, PowerPoint, and Outlook
- Has Strong understanding of Systems Engineering Concepts
- Experience facilitating and coordinating between federal customers and fellow contractors
- Recommends solutions regarding the effectiveness of new administrative processes supporting the regulatory and/or safety programs for review and evaluation
- Skill in applying the principles, concepts, and practices of the occupation sufficient to perform significantly and complex assignments
- Work independently and successfully balance multiple competing priorities
- Establish and maintain effective working relationships with individuals and groups and to work successfully as a member of a team
- Experience working as a consultant or similar environment
5
Skills For Senior Program Support Specialist Resume
- Experience with scheduling events and/or facilities usage
- Human Resources Information System (HRIS)/SAP reporting or like experience
- Desired experience/background in IT industry and engineering
- Experience working in an IT related field
- Knowledge of management principles, practices, methods and techniques and skill at integrating these with the general management of an organization
6
Skills For Administrative & Program Support Specialist Resume
- Experience working in the DoD software acquisition environment
- Experience working with HRIS/case management systems
- Knowledge and experience in evaluating performance standards, deliverables, and project information
- Experience using Microsoft Word, Visio and Excel
- Experience drafting professional documents
7
Skills For Command Program Support Specialist Resume
- Experience writing articles for a variety of media
- Demonstrable experience in undertaking program co-ordination activity
- Experience in working in an environment of transformational change
- Experienced in interacting with project + operational teams
- Experience in development, design and facilitation of training programs
- Experience supporting a complex IT services or similar program with over 130 staff members
8
Skills For Hvac Program Support Specialist Resume
- Experience in covering the major issues, program goals, objectives, work processes and administrative operations of an organization
- Establish and maintain effective working relationships with office personnel, management officials, other professionals, and the general public
- Experience with providing executive-level administrative support to DoD office
- Experience with travel planning and reimbursement, especially in a NASA or other government environment
- Establish and maintain effective working relationships with co-workers, groups and others involved in the operation of the program
9
Skills For Hf-ttl Program Support Specialist Resume
- Use of a ticketing system to prioritize and complete tasks
- Related experience in financial support or management; 5-7 years of working with EVM baselines
- Strong understanding of the industry and customer
- Experience with auditing for compliance with DOD 5000 series requirements
- Develop/consolidate multiple tracking spreadsheets to provide consistent templates for multiple contracts for all aspects of the contract process
10
Skills For Program Support Specialist, GFP Resume
- Experience with working in IT projects as a business analyst, requirements analyst, technical writer, and scrum master
- Experience with working in Agile project settings
- Experience with facilitating large groups to achieve consensus
- Experience utilizing computer software programs to prepare a wide variety of correspondence, graphs, spreadsheets, and information papers,
- Demonstrate ability to work in difficult situations and be
- Experience in the sales estimation process
List of Typical Responsibilities For a Program Support Specialist Resume
1
Responsibilities For Academic Program Support Specialist Resume
- Evident customer service and effective communication skills are required
- Strong Microsoft Office applications and technical skills
- Solid MS Office Applications experience (Word, PowerPoint, Outlook and Excel)
- Responsible for maintaining excellent documentation for WA program including but not limited to policy and procedure manuals, training manuals, scripting
- Experience conducting conflict and stabilization analysis
- Experience working with international organizations and donor countries desired
- Experience with handling of classified data on various media types
- Experience working in a schedule-driven team environment
- Demonstrated success in working with a diverse group of colleagues, volunteers, staff and external contacts
2
Responsibilities For Program Support Specialist / Business Analyst Resume
- Implement and operate a project controlled environment (Playbook requirements)
- Strong knowledge of MS Office tools, in particular Power Point
- Experience with Microsoft SharePoint Server and Microsoft Excel 2013
- Army logistics experience required
- Related program and client support experience
- Establishes priorities and target dates for accomplishment in accordance with target date criteria
3
Responsibilities For Wraparound Program Support Specialist Resume
- Coordinates project priorities with other forest work units and outside agencies such as Bureau of Land Management (BLM) and Department of Fish and Game (DFG)
- Perform data analysis and quality assurance functions in support of I&A billing validation activities
- Excellent attention to quality
- Standing, sitting, walking, talking and hearing. No special vision requirements. Lifting up to 25lbs
- Performing IT project portfolio analysis, including reporting on risks, dependencies, and variances on cost, schedule and scope
- Working knowledge of computer information systems and applicable software and databases, including use of MS office tools and various office equipment
- Working closely with the front and back office teams for this program
- Working in a team-oriented environment
4
Responsibilities For Program Support Specialist Supervisor Resume
- Coordinating multi-layered projects
- Researching and analyzes
- Managing the IMS
- Participates in the planning, coordinating, implementing and upgrading of existing programs in assigned area
- Physical Demands: Standing, sitting, walking, talking and hearing
5
Responsibilities For Senior Program Support Specialist Resume
- Support all GFP monitoring including property book management and performing audits at contractor’s facility, including written audit evaluation
- Professional knowledge and technical expertise with the Navy's Programming, Planning, Budgeting, and Execution System (PPBES)
- Compiles and prepares a wide variety of reports using various softward including database, spreadsheet or word processing
- Document and report all participant/representative complaints regarding PCG Public Partnerships services using required reporting processes and systems
- Prepares, distributes, collects, and records student evaluation data for grading and entering into the Clerkship Activity Tracking System (CATS)
- Proficient at coordinating and managing multiple projects to meet deadlines
- Participate in curriculum design, material development and facilitation of a specialized training for PPL Call Center agents handling WA IPOne inquiries
- Responsible for submitting timely and accurate reports as requested by Supervisor regarding service deliverables and outcomes
6
Responsibilities For Administrative & Program Support Specialist Resume
- Determine extent of compliance with rules and regulations, or in measuring and evaluating program accomplishments
- Obtains and verifies information by researching office records and reference documents by conferring with program officials within and outside the office
- Ensures that all required resources such as engineering, engineering support, production, services, facilities and the like are available for the program
- Monitors the processing of each engineering project (roads, recreation, facility construction and maintenance work) through its multiphase cycle
- Support training and marketing events directed at stakeholders in communities served by PCG Public Partnerships
- Exposure to working in a medium to large organization and in dealing with a diverse range of stakeholders
- Support the Special Assistant with developing communications from the Managing Director to external parts of the organization
7
Responsibilities For Command Program Support Specialist Resume
- Assist in scheduling in-services by gathering critical information
- Help to handles contracting and onboarding of the new field staff
- Support customer service activities by answering or resolving any issues and concerns
- Programmatic Planning/Forecasting (IMP)
- Facilitates the CACI employee On-boarding and Off-Boarding process
- Oversees In processing to include assisting with security and client requirements
8
Responsibilities For Hvac Program Support Specialist Resume
- Provide input and sustain property accountability processes and procedures as appropriate and required; (CDRL 008, Standard Operating Procedures)
- Provides policy interpretation for applicants regarding graduate admission criteria, processes academic-related paperwork, and does final review of applicant’s admissions eligibility
- Professional knowledge pertaining to Defense procurement and administrative processes
- Facilitate updates of procedures and scripting with call center leadership and case management. Update online provider documentation
- Identify training needs based on identified trends
9
Responsibilities For Hf-ttl Program Support Specialist Resume
- Updates operating procedures to document office policies and methods
- Responds to inquires addressing program management issues
- Reviews routine information, reconciles conflicting data and analyzes findings to develop recommendations
- Attends meetings and briefing Senior Government Clients on risk status
- Utilize automation equipment in the processing of personnel actions
10
Responsibilities For Program Support Specialist, GFP Resume
- Responsible for managing support of a program which is of moderate to high risk and high complexity
- Help in Tracking program / business area Profit & Loss
- Evaluate, improve and document internal operating procedures
- Participate with the office management team in planning for the use of resources
- Write operating procedures to document office polices
- Manage the development, scheduling and timely delivery of all contract CDRLs
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