Registration Clerk Resume Sample
Webster Emard
4230 Gutmann Fork,
Chicago,
IL
+1 (555) 879 9235
Work Experience
Registration Clerk
10/2017
-
PRESENT
Philadelphia, PA
- H.S. graduate or equivalent
- Demonstrates knowledge and use of PDCA methodology for quality improvement
- Maintains and protects patient rights under HIPAA Privacy standards
- Follows policies and procedures for the protection of the release of protected health information
- Demonstrates appropriate use of communication skills to meet customer requests for information
- Excellent interpersonal skills to effectively and courteously handle patient and family interactions and interactions with other staff
- Technology proficiency: familiarity with the use of Microsoft Office Suite; ability to utilize practice management, EMR, and Clockwise software accurately and efficiently
- Organized, detail-oriented, and able to work well under pressure
- Efficient and accurate completion of daily tasks and data entry
Appointment / Registration Clerk
04/2014
-
08/2017
Detroit, MI
- Completes appointment process; enters/updates pertinent patient appointment and registration data in computer; verifies patients’ insurance eligibility; captures appropriate guarantor and coverage information as appropriate; provides accurate information to enable accurate collections of funds; notifies members of rescheduled or cancelled appointments
- Three months of on-the-job experience is required to become familiar with hospital policies, admission procedures, insurance programs, and department equipment
- Proficient in data entry (95 key strokes per minute)
- Maintains accuracy level of 95% or higher. Accuracy is to be measured against
- Identification of claimant, member and/or provider information
- Itemization of billed services and charges
- Greets patients in a pleasant professional manner
Dealer Registration Clerk, Auction
12/2008
-
03/2014
Dallas, TX
- Verifies demographic, referring physician and insurance information over the telephone and/or in person
- Correctly identifies insurances that need precertification or authorization and ensure that it is obtained
- Answers phone in professional manner
- Schedules patients accordingly and collect patient information accurately
- Make sure appropriate forms are completed
- Keep an eye on waiting room for supplies and neatness
- Make follow up appointments/ schedule necessary tests
- Receives, screens and connects telephone calls to the appropriate party. Pages codes over the central paging system. Receives telephone calls from physicians, physician's office personnel, or hospital ancillary departments regarding patients to be admitted or scheduled for hospital services. Takes appropriate action
Education
Indiana Wesleyan University - Kokomo Campus
2002 - 2007
School's Degree in Computer
Professional Skills
- Effective communication skills, problem solving and excellent customer service skills required
- Strong critical thinking skills with the ability to problem solve and thoroughly execute the routine and emerging requests of the Office of the Registrar
- Strong interpersonal skills and teamwork mentality
- Prior experience with billing in a hospital setting
- Good computer software skills required including Microsoft Office, including Microsoft Word, Excel, and Outlook
- Prior experience in an Administrative position in the Healthcare setting
- Competent typing skills and familiarity with personal computers
How to write Registration Clerk Resume
Registration Clerk role is responsible for software, customer, typing, medical, microsoft, wireless, finance, credit, training, database.
To write great resume for registration clerk job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Registration Clerk Resume
The section contact information is important in your registration clerk resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Registration Clerk Resume
The section work experience is an essential part of your registration clerk resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous registration clerk responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular registration clerk position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Registration Clerk resume experience can include:
- Effectively supervise student assistants and complete all associated personnel actions in a timely and accurate manner
- Related coding and billing procedure experience
- Have a good working relationship with staff, physicians and their staff in order to provide the best care possible
- Demonstrated commitment to maintaining strict ethical standards - both on and off the job
- One year of higher education or office experience
- Maintain good customer relations at all times
Education on a Registration Clerk Resume
Make sure to make education a priority on your registration clerk resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your registration clerk experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Registration Clerk Resume
When listing skills on your registration clerk resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical registration clerk skills:
- Communicate effectively and appropriately, both oral and written. -Strong telephone skills (answering calls, taking messages and transferring calls)
- Clear and effective writing; articulate and clear verbal communication; attention to detail; punctuality; strong organization and time management
- Able to communciate effectively at all levels
- Effectively use Tools and Tones for Positive Communication
- Experience with billing in a hospital setting
- 2 – 3 years of previous office experience, including record keeping and data entry
List of Typical Experience For a Registration Clerk Resume
1
Experience For Patient Registration Clerk Resume
- Good judgement and problem solving; ability to multi-task; ability to respond quickly and with patience and professionalism to customer service inquiries
- Communicates and interacts with customers, co-workers and the general public in a positive and effective manner
- Experience in a customer service position, or as a Medical Receptionist
- 6-12 months clerical experience
- Operated computer & office equipment
- Related clerical experience equivalent to six months
- Processing expired patient records
- Handling inbound inquiries
- Managing patient records
2
Experience For Appointment / Registration Clerk Resume
- Calls physician offices for written orders when missing, updates recurring orders, assures release of information forms are completed when appropriate
- Handles incoming phone calls regarding questions on specific patient accounts
- Answer phones; provide basic information with screening and routing of calls
- File as required including electronic filing
- Responds to emergency situations such as ambulance calls and patients arriving by car by alerting the appropriate personnel as ordered by the supervisor
- Provides each patient with billing information sheets and explains policy regarding copay and charity care
3
Experience For Registration Clerk Relief Resume
- Oversees proper working order of all major machines in the Business Office
- Handle inquiries regarding all current and former students
- Process requests for release of medical record according to the HIPAA policies
- Sort and distribute incoming mail, faxes, and labs to the assigned department
- Provide Weekly Staffing Report
- Enter accurate dealer registration information into the computer system including the required credit limit notations
- Implements the hospital emergency plan
4
Experience For Dealer Registration Clerk, Auction Resume
- Schedules patients for hospital and physician services
- Escorts and/or directs patients to assigned room or department as necessary
- Collects co-pays and deductibles in the point-of-service areas. Handles valuables and monies using proper internal controls. Balances and reconciles Cash Receipts Journals daily
- Receives discharge notification from nursing. Reconciles the nursing census to the bed control board and to computer printouts. Prepares daily census report. Corrects inaccurate census statistics
- Registers patients presenting to the outpatient department including data entry of physician orders
- Serves as a greeter to patient’s arriving in the outpatient area and keeps patients informed of possible delays with tests; contacts techs for waiting patients. Assumes responsibility for the workflow in the area directing patients to the appropriate registration area. Completes paperwork with patients that have been pre-registered
5
Experience For Sample Registration Clerk Resume
- Completes Mediquant on Medicare lab orders for medical necessity
- Receives frequent phone calls from physicians and physician office personnel regarding patient orders and responds to the calls timely and takes appropriate action
- Follows up and obtains required registration information not received through the scheduling process. Assures registrations are complete and correct for the billing process. Answers basic insurance-financial questions and refers difficult questions/problems to Business Office employees
- Completes point of services collection of co-pays and deductibles
- Calls insurance company for verification of coverage and benefits if requested by patient
- Logs credit notes after conversations with patients, insurance companies and other applicable parties into patient’s credit note maintenance screen
- Processes "walk in" patient payments and completes cash journal daily. Balances logs as directed to insure accuracy; month end and year end
- Receives incoming correspondence, reviews for needed action and either completes or distributes to appropriate clerk for completion. Answers all collection agency correspondence
- Obtain personal and financial information and signatures on insurance and consent forms from patients or family members. Witness signature of forms
6
Experience For Registration Clerk / Clerk C Resume
- Assign rooms to patients and explain hospital policies and procedures when necessary. Explain Advance Directives to patients/families. Initiate patient transfers. Escort or make arrangements to have patient escorted to department
- Prepares records of admission and outpatient services. Verifies all demographic and insurance information. Prepares charts, labels, and identification bands when applicable
- Meet and greet visitors in the outpatient department. Register outpatients as necessary
- Maintain customer’s files, keep records current and conduct periodic audits of dealers to insure representatives listed are authorized to purchase vehicles for the appropriate dealership
- Process all types of registration forms on the computer
- Maintain student information on the computer and student transcripts
- Process leaves of absence, official withdrawals, applications for graduation and name change forms
7
Experience For Registration Clerk, Wound Care Clinic Resume
- Process transfer credit evaluations
- Post grades onto student records
- Support the Assistant and Associate Registrar, as required
- Acts as patient relations representative; answering patient inquiries either in person or on the telephone within the limits of his/her knowledge and medical practice policies
- Assist customer walk-ins as needed
- Scan documents in the correct area of the patient EMR
8
Experience For Dealer Registration Clerk Resume
- Sort loose documents for distribution to appropriate staff, departments, office locations
- Actively engage in teamwork
- Support the mission of MCHC
- Function independently, have flexibility to work with all levels of personnel; clinical, professional and clerical
- Supportthe Assistant and Associate Registrar, as required
- Enter demographics and scan patient information into EMR and properly log patient into system
9
Experience For Registration Clerk Tournament Resume
- Call patients to follow up on their visit to MAUC, as needed
- Maintain cleanliness and functionality of office, particularly lobby and registration area
- Completes the clinic paperwork correctly, and verifies signature and insurance information where applicable to ensure that the MVC can properly bill and be reimbursed for the immunization
- Reconciles and completes all clinic reports
- Maintain cleanliness and functionality
- Direct walk-in traffic and multi-phone line traffic to the appropriate Office of the Registrar area, academic department, staff or faculty
- Process non-automated requests in Banner systems: drops/adds, overload requests, online late add requests, official withdrawal requests for first-time freshmen and athletes, request W during Mandatory F period requests, and permanent address change requests
- Assist students with the registration process. Provide assistance in resolving registration errors, such as holds, pre-requisite and co-requisite requirements and conflicts
- Check Banner workflow and Argos reports daily. Assist faculty with workflow access when necessary
10
Experience For Medical Registration Clerk Resume
- Distribute forms and materials as appropriate
- Check forms and materials for completeness, correctness and the presence of necessary information
- Maintain inventory of office forms in work area
- Assist with Registration, Orientation and Welcome (ROW) activities
- Serve as on-site fax custodian
- Assist graduation area with Commencement exercises
- Process electronic transcript requests, as well as those received by fax, mail, email and by walk-in traffic. Review requested transcript report daily to ensure all transcripts are printed accurately. Log and track number of transcripts processed daily, monthly and yearly
- Supervise front office student assistants
- Knowledgeable in all areas of the registrar’s office (transfer, graduation and enrollment verification), other departments (admissions, financial aid, bursar, academic departments) to better serve the students
List of Typical Skills For a Registration Clerk Resume
1
Skills For Patient Registration Clerk Resume
- Medical Administrative experience including registration
- Experience in an Clerical role
- Provide excellent administrative support to the business
- Provides excellent customer service to patient and staff members
- Performing cleaning activities and ordering supplies for the clinic
- Copying medical records and mailing them out
2
Skills For Appointment / Registration Clerk Resume
- Performing dictation of notes, evaluations and letters to MD, as well as sending these notes to the MD
- Tracking 700/701 forms and sending them to MD for signature
- Greeting and directing patients that arrive
- Registering incoming patients
- Performing filing activities
- Filing all patient charts
- Scheduling appointments for the patients
- Copying chart notes when requested
- Calling patients who have missed appointments
3
Skills For Registration Clerk Relief Resume
- Tracking patient visits
- Mailing of all correspondence
- Understanding of electronic charting to include scanning and indexing of patients' records
- Accurately notes patient financial file with correct billing information as it is received (billing address, mailing address, subscriber #'s)
- Pre-pulling charts for all patients with following day appointments
- Legible note taking with correct spelling
- Constant walking utilizing Wireless on Wheels computer
4
Skills For Dealer Registration Clerk, Auction Resume
- Maintain accurate accounting of cash drawer during shift
- Reviews each questionnaire, clarifying responses and directing questions to the nurse as necessary
- Process incoming and outgoing mail
- Assist UD in the Investigation and auditing of billing errors
- Ensures that all patient demographic data and all necessary billing information are accurate
- Completes all logs including the ED log and in-patient log book
- Completes task of making copies of charts and organizes them appropriately before shift change
- Answer and screen incoming phone calls, take and give messages in a timely manner
- File bad debts forms and other forms to be filed from the billing office
5
Skills For Sample Registration Clerk Resume
- Proficiency working with computers
- 16 hours on weekends, between the hours of 6am-11pm. Rotating holidays. Located at our Lakeshore Campus
- Close working relations with clinical staff
- Verify all insurance information and obtaining pre-cert/authorization when required by insurance
- Ensure all information obtained in the registration interview, is communicated with the nursing staff or ancillary department staff members
6
Skills For Registration Clerk / Clerk C Resume
- Sort and stamp incoming mail, verify patient status on PM system, look up PC
- Send out outgoing mail and certified letters
- Flexibility of moving throughout front office to cover for vacations and/or call offs to meet the needs of any clinic on any day
- Professional conduct in a clinical office setting
- Greet patients and handle check-in/check-out process, including use of Clockwise system
- Verify patient demographic and insurance information, updating as needed
- Answer and respond to inquiries; forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol
7
Skills For Registration Clerk, Wound Care Clinic Resume
- Assists patients in filling out the consent/questionnaire forms as needed
- Verifies that the patient has signed the patient questionnaire, authorizing the nurse to perform the desired service
- Defers to nursing staff for any health care related questions or situations, and follows instructions from the RN
- Create and track “On Going Competencies”
- Assist UD in organizing monthly staff meetings
- Performs cashiering procedures for mail receipts and walk-ins
- Assist UD in performing staff “re-education” and/or discipline when needed
- Knowledge in multiple computer programs
- Handle multiple task at once
8
Skills For Dealer Registration Clerk Resume
- Update integral data on Excel spreadsheets
- Completes all additional required forms properly such as MSP, ABN admission paperwork etc..
- Obtains necessary signatures and/or legal consent on all forms
- Verifies insurance and pre-authorizes care when necessitated by insurance plan and service provided
- Maintains department and work station supplies
9
Skills For Registration Clerk Tournament Resume
- Registration of ER/ Inpatients/Outpatient Clinical/and Outpatient Surgery patients and accurately obtains demographic information from patients and accurately updates information in the hospital systems
- Ensures all information obtained in the registration interview, is communicated with the nursing staff or ancillary department staff members
- Maintains a neat and orderly waiting area
- Assists with photocopying as requested
- Provides Patients and Family Members with Educational Information/Materials
- Obtains appropriate signatures as well as explanations of such signatures
- Collects upfront copays/coinsurances from patients
10
Skills For Medical Registration Clerk Resume
- Participates in Staff and Quality Improvement meetings
- Accepts deliveries and distributes them
- Notifies proper person of needed office supplies
- Greet all patients in a warm, friendly and professional manner
- Process patient registration into computer screen
- Collect co-pays, old balances and payments for services
- Generate appropriate bills for patient upon request
- Labels and assembles new charts
List of Typical Responsibilities For a Registration Clerk Resume
1
Responsibilities For Patient Registration Clerk Resume
- Efficiently operate a personal computer and associated software (Outlook, Word, Excel, etc.) Argos and SungardHE Banner, Parchment
- Accurately enter data in computer system
- Maintain and approve Kronos
- Oversee and update RQI and registration errors
- Prepare and send out “No Show” information
- Follow up on task work list and any QI issues
2
Responsibilities For Appointment / Registration Clerk Resume
- Maintain and track all Medical Legal cases and payments
- Protect and maintain deceased files
- Prepare and communicate new policies, updates, and staff education
- Serve as a resource and resolve staff issues and/or concerns
- Maintain stock and order necessary supplies
- Continual involvement with patients and their families
- Assist patients in wheelchairs and transport if necessary
- Assigned uniforms to be worn at all times
- Blood and body fluid exposure: 3
3
Responsibilities For Registration Clerk Relief Resume
- Accurately obtain demographic information from patients and update information in the hospital IT systems
- Provide Patients and Family Members with educational information and materials
- Obtain appropriate signatures as well as explanations of such signatures
- Collect upfront copays/coinsurances from patients
- Participate in Staff and Quality Improvement meetings
4
Responsibilities For Dealer Registration Clerk, Auction Resume
- Make appropriate Status changes on Patients for all Departments
- Knowledge of medical terminology and insurance beneficial
- Knowledge of insurance , HMOs, Medicare, and Medi-Cal
- Excellent computer skills required, including proficiency in Microsoft Office and Outlook; knowledge of spreadsheets; understanding mail merges; and accurate and fast data entry
- Knowledge of medical terminology and insurence beneficial
- Subject to frequent interruption
- Read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to management, public groups, employees, customers and/or boards of directors
5
Responsibilities For Sample Registration Clerk Resume
- Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent
- Solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
- Responds to Medical Records Subpoena in a timely manner
- Responds to patients, other Doctors, and client requests for Medical Records
- Verify the identification of the dealer’s principal representative and that they have an authorized letter on dealership letterhead signed by the dealer principal giving authorization to participate in the sale
- Ensure proper follow-through on all directives, bulletins, schedules and accounting from the Office Manager or designated manager or other corporate sources. Maintain a good flow of communication with Office Manager or designated manager and auction personnel
- Make sure all Department area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents immediately. Practice and instruct all employees in proper loss prevention and reaction procedures. Report all incidents
6
Responsibilities For Registration Clerk / Clerk C Resume
- Makes a good first impression by meeting the needs of our patients and their families and accumulating necessary information for Hospital needs in a timely manner
- Ensures information taken is accurate and kept confidential
- Visit Notification audits
- Prepare a “Weekly Update”
- Assist UD with Staff Evaluations
- Staff vacation requests and approvals
7
Responsibilities For Registration Clerk, Wound Care Clinic Resume
- Fill in and cover shifts when necessary
- Oversee and perform evaluations for department volunteers and Project Search interns
- Follow all Aultman Health Foundation policies and procedures for safety, infection control, HIPPA, etc
- Collects money as outlined in current Pender Memorial Hospital policies
- Knowledge of insurance, HMOs, Medicare, and Medi-Cal
8
Responsibilities For Dealer Registration Clerk Resume
- Familiarity with medical terminology, useful
- Work calmly and accurately in stressful situations
- Co-coordinated lunch and break periods
- Collect patient payments
- Handle staff “call offs”
9
Responsibilities For Registration Clerk Tournament Resume
- Pull medical charts
- Computer use daily
- Pre-admits and admits patients for inpatient, outpatient, ER and other service at the hospital, obtaining the necessary demographic and financial information. Follows up and obtains required registration information not received during admission process. Assures registrations are complete and correct for the billing process. Answers basic insurance-financial questions
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