Representative HR Resume Sample
Bennett Sauer
946 Tianna Gardens,
Los Angeles,
CA
+1 (555) 108 7010
Work Experience
HR CC Representative & EDM Administrator
12/2015
-
PRESENT
Phoenix, AZ
- Maintain a working knowledge of multiple human resource systems (Hiring, Learning, HRMS, I-9, etc.)
- Process and manage daily workload to maximum efficiency
- Identify, research and resolve discrepancies in data or procedures
- Answer telephones and greet customers in a friendly, professional, and timely manner
- Process employment-related paperwork, including data input into the company’s HR systems
- Review employment-related paperwork to ensure proper completion, obtain necessary supporting documents, and ensure full compliance with all applicable federal, state, and local regulations and Company policies
- Maintain an accurate and complete filing system
- Retrieve and distribute mail in a timely fashion
- Create, print and distribute reports as prescribed and/or requested
HR Call Center Representative
04/2011
-
11/2015
San Francisco, CA
- Educates customers of HR Services available to them and encourages self-service tools such as the HR Portal and other systems when appropriate
- Escalates non-routine matters to appropriate individuals
- Performs HR Shared Services administration transactions in various HRIS applications as appropriate and within established performance standards
- Processes HR Business Services requests such as benefit plan enrollment forms and leave requests
- Accurately log issues and responses received within the HR Business Service Center
- Provides continuous status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area team(s) to ensure case resolution
- Provides feedback and recommends process improvements to management. Adheres to all service level agreements (SLAs) established by the HR Business Service Center
HR Client Service Junior Representative
05/2006
-
03/2011
Phoenix, AZ
- Trilingual client orientation on employees' company lifecycle
- Business process initiation assessment for managers in Mexico and Brazil
- Ongoing support to identify continuous improvement and potential risks in day-to-day operations
- Product Knowledge and Referral Development (Simplicity, Guidance, and Know-How)
- Educate employees at every opportunity on rationale behind policies and Manulife’s HR self-service tools such as Workday
- Experience working in a benefits/human resources department is required
- Strong MS Office skills, including Microsoft Excel and Outlook
- Performs various HR tasks as assigned
Education
Utah State University - Orem Education Center
2001 - 2006
Bachelor's Degree in Human Resources
Professional Skills
- Demonstrates strong listening, problem solving, and decision making skills
- Six months of experience (600 hours course work) in customer service or communications, demonstrated experience using computers, file management
- Show up timely and deliver accurate work and results (concentration, time management skills, priority setting)
- Strong interpersonal skills; good listener, high empathy
- Demonstrates solid verbal and written communication skills
- Excellent ability to communicate effectively and professionally (both written and verbal) with a strong customer service focus
- Multitasking skills in a fast paced and dynamic work environment
How to write Representative HR Resume
Representative HR role is responsible for microsoft, software, research, payroll, compensation, security, training, finance, languages, french.
To write great resume for representative hr job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Representative HR Resume
The section contact information is important in your representative hr resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Representative HR Resume
The section work experience is an essential part of your representative hr resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous representative hr responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular representative hr position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Representative HR resume experience can include:
- Experience in navigating multiple data entry systems and applications, as well as working with dual monitor
- Experience in an HR Process role such as recruiting, training and development, etc
- Strong working knowledge of quality control and auditing standards
- Demonstrates sound judgment in escalating employee relations or other HR inquiries to the appropriate content experts
- Experience presenting to various sized audiences (10-50 people)
- Experience in leading projects from creation to completion
Education on a Representative HR Resume
Make sure to make education a priority on your representative hr resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your representative hr experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Representative HR Resume
When listing skills on your representative hr resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical representative hr skills:
- 7-11 months related experience and/or training; or equivalent combination of education and experience
- Interpersonal, analytical and decision-making skills needed to resolve customer concerns
- Customer service focus and skills with the ability to build positive relationships between customer/company, and represent Manulife’s best interests
- Work experience or internship experience in professional office envrionment
- Organizational effectiveness experience
- Collaborates effectively with others in order to execute tasks and fulfill key deliverables within the HR functional area(s) in order to develop credibility
List of Typical Experience For a Representative HR Resume
1
Experience For HR Call Center Representative Resume
- Interprets and responds clearly and effectively to all verbal or written requests for information
- Experience in multi-faceted customer service environment
- Human resources, benefits, and/or payroll experience
- Assist in creating knowledge base articles, video’s and training solutions to common trends
- Provide education and guidance to HRBPs regarding enterprise policies and procedures
- Assists all Dick's associates with benefits-related questions, which requires working directly with carriers (Highmark BCBS, COBRA, etc.)
- Understands HIPAA policy and practice to ensure confidential employee information is protected
2
Experience For HR Service Representative Resume
- High respect for employee confidentiality
- Support a number of Human Resource processes/procedures in the major Human Resource areas such as employee relations, the human resource aspects of the unit strategic plan, compensation and benefits, staffing and employee development, training and development, safety and health, legal compliance and employee communications
- Facilitate manager assimilations and team assimilations
- Counsel and advise management on the interpretation of Human Resource and Company policies and procedures
- Collect and analyze information/data to make appropriate decisions
- Participate in and/or leads projects to achieve Human Resource strategic and tactical goals
- Take ownership of the resolution of callers’ issues, giving guidance and solving problems at the first point of contact whenever possible and within the target response time
- Perform HR Audits - regular data audits to maintain data accuracy standards, also for new hires
- Prepare Employment statements per employee request
3
Experience For HR Contact Centre Representative Resume
- Ensures timely and accurate service delivery at defined productivity levels
- Complete accurate transactions in a timely manner such as case creation & triage, less complex informational changes when required
- Incorporate feedback on a regular basis, to improve personal and professional development
- Embrace change in a fast paced, performance driven team environment
- Ensures First Time Resolution to customers
- Identify, share, and support operational improvements
4
Experience For HR Connect Representative Resume
- Comply to all Data Security and Code of Conduct standards
- Ensure Time Sheets are filled regularly
- Punctual and committed to work schedules and leave guidelines
- Conducts customer call backs within established time frames or provide update on delays
- Stays current on recent federal, state and case law changes through monitoring labor law updates and newsletters that impact organizations policies and procedures
- Accesses and proactively recommend solutions when repetitions of individual problems indicate negative trends
5
Experience For HR CC Representative & EDM Administrator Resume
- Receive and/or place the majority of calls regarding subjects including but not limited to benefits, payroll, leaves of absence, HR policies and programs, and verification of employment. Requires ability to apply benefits, payroll and policy knowledge and judgment to ensure accuracy and completeness of guidance and documentation of inquiries
- Enter data transactions into PeopleSoft (e.g., changes to employee address, name, etc.) in a timely and accurate fashion to maintain the highest level of data integrity; and update the case management system with call/transaction specific information and appropriate documentation
- Assist with other benefit, payroll and HR program administration as requested
- Utilizing the latest technology (i.e. omnichannel communication capabilities for talk, chat, and text capability) provide excellent customer service in response to employee and HRBP inquiries related to HR administration and employee data management
- Work a flexible schedule and maintain an excellent attendance record
- Provide navigation support and assistance with employee and HRBP self-service tools
- Identify inquiry and escalation trends
6
Experience For HR Program Representative Resume
- Recommend solutions utilizing technology such as Chatbot (artificial intelligence), improving knowledge base and identifying training opportunities to enhance first touch resolution
- Process PeopleSoft data entry following HR Shared Services standards
- Ensure adherence to service levels and service deliver standards
- Provide recommendations or suggest methods to update, simplify, and enhance processes, procedures, and technologies
- Audit data and processes for completeness and accuracy and provide education and guidance to HRBPs on data integrity and employee data management as needed
- Manages onboarding of new employees for multiple locations and client groups. Including communicating steps and requirements to new hire, managing vendor relationship to ensure timely completion of tasks, ongoing monitoring of task status, following up with new hire/site HR/vendors on status and issues
7
Experience For HR Information Systems Senior Representative Resume
- Manages the Human Resources mailbox and responds to high volume of Human Resources emails and phone calls for all questions originated by Human Resources customers
- Grade 12 or GED is required
- A payroll designation is considered an asset
- Analyze data and make informed decision based on the analysis
- Document preparation and distribution
- Knowledge of benefits, employment and payroll practices, and human resources policies
- Strong proficiency in the use of desktop and web-based computer applications including Microsoft Office, Database and Software programs, Internet Navigation and Call Center systems desired
8
Experience For HR Division Representative Resume
- With the most recent employer
- A desire to continually learn
- Communicate and collaborate with business partners and internal team members
- German or French or Italian language knowledge is an advantage
- Proficient in PC & Microsoft Office
- Toggle between multiple software programs
- Bilingual – Fluent in French and English (verbal and written) required
9
Experience For HR Client Service Senior Representative Resume
- Quick learner, ensure teamwork, recommend solutions, ensure productivity, proactive, flexible
- Achieve and maintain expertise to navigate and/or accurately record information as appropriate within several business systems such as HR data management (PeopleSoft), employee information repository (Authoria), case management tracking (Remedy), and time entry (Passport, TIME). Maintain proficiency in Microsoft based PC applications (Excel, Access, Word) to perform job functions
- Manages the time and pay review process, pay audits, pay inputs, application of the CBA as it relates to pay, responds to inquiries related to pay for multiple locations. Supports the payroll department in running multiple pay runs per month. Provide support and training to time approvers and employees at all locations related to time practice/policies and the system
- Adheres to established regulations, processes, procedures, plans and systems. Create and maintain processes and standard operating procedures. Integrates efficiently with HR peers and team members, seeking input/assistance as needed. Strives to gather and share information to allow for transparent knowledge transfer and effective overall capability of the HR functional team
List of Typical Skills For a Representative HR Resume
1
Skills For HR Call Center Representative Resume
- Contributing to team effectiveness through cooperation, participation and a commitment to shared goals and objectives
- Experience with PC navigation and Microsoft Office programs including Word, Excel
- Experience working in an HR, business or finance related role
- Experience with data analytics and problem solving
- Experience working with Microsoft office products (i.e. Excel, Word, Outlook)
- Human resources experience, including benefits administration and leave of absence
- Experience working in a high-volume customer service environment with complex inquiries and non-routine information
- Experience interpreting HR policies to translate into practical application
- Experience with a call tracking system
2
Skills For HR Service Representative Resume
- Experience in Microsoft Applications such as Word, Excel, and PowerPoint
- Work experience in professional office envrionment
- Experience in an HR Operations role such as an HR Representative role
- Experience in supervision
- Experience in a process pro or process improvement role
- 12-18 months experience preferably in a call center environment, customer service/call center, human resources, loss mitigation, mortgage industry, or sales
- Experience of Microsoft Office is required
- Strives to gather and share information to allow for transparent knowledge transfer and effective overall capability of the HR functional team
- Processing and resolving routine to moderately complex problems and inquires and escalating very complex problems to SMEs
3
Skills For HR Contact Centre Representative Resume
- Performing a variety of tasks and multi-tasking within a call center environment
- Protecting personal data of the employee/retiree while handling their confidential
- Facilitating new hire onboarding sessions
- Dealing with unclear/unfamiliar expectations from clients with confidence
- Being a primary contact for current and former employees on payroll, benefits, and other Human Resources transactions
- Interacting with one or more vendors in response to employee issues
- Participates in providing support for service team (Service Representatives) as needed including goal setting, development planning, training, and coaching
- Bilingual fluency in English and either Spanish or French is required (reading, writing and speaking)
4
Skills For HR Connect Representative Resume
- Assist with writing and maintaining documentation of SOPs/Operating Instructions
- Fast paced learning environment while meeting service delivery expectations
- Flexibility to work increased hours during training and high call volume cycles
- Conduct/coordinate delivery of training courses utilizing both internal and external resources to meet business needs
- Responsible for answering and providing navigational/resolution to employee inquires/issues via multiple contact channels like email, voice, webchat
- Demonstrated customer service orientation, good verbal and written communication skills, results driven, excellent organization, able to adapt to different communication styles, ability to resolve conflict, analytical, and prioritization skills
5
Skills For HR CC Representative & EDM Administrator Resume
- Working knowledge of MS Outlook, Word, Excel, PowerPoint
- Responding to and accurately resolve customer inquiries
- Following procedural guidelines to respond to and/or research customer questions
- Customer focused, successfully managing customer expectations
- Performs a variety of tasks and multi-tasking within a call center environment
- Resolves routine to moderately complex problems and inquires and escalating very complex problems to HR specialists
6
Skills For HR Program Representative Resume
- Protects personal data of the employee/retiree while handling their confidential information
- Resolve employee issues/inquires while providing superior customer service to business partners
- Able to adapt quickly to change, while maintaining a positive attitude
- In a customer facing HR/Payroll support role is required
- Integrates efficiently with team members in the functional area(s), seeking input/assistance as needed
- Maintain and update processes and standard operating procedures within Knowledge Base
7
Skills For HR Information Systems Senior Representative Resume
- Assist and support managers and employees in regard to resolving Human Resource issues
- Provide consultation and support on talent retention, talent engagement and development, career development and succession planning
- Keep record of Onboarding documents
- Needs to be resourceful in searching multiple systems for answers for inquiries
- Receives, investigates and responds to all customer inquiries utilizing knowledge base system
- Excellent verbal and written communication skills, good organizational and interpersonal skills, ability to follow up, multi-task and prioritize while managing a continuous stream of work, ability to work in a team-oriented, collaborative environment, strong analytical and problem-solving abilities and a keen attention to detail
- Supports bank’s community involvement and participates in community activities as required
- Maintains cash supply at each service representatives’ window, vault and oversee vault security and teller alarm equipment
- Trains and coaches service team as needed insuring staff possesses necessary skills to understand and execute transactions and proactive in offering suggestions and options
8
Skills For HR Division Representative Resume
- Assists Service Manager with maintaining and monitoring daily schedules/assignments, vacations and other operational scheduling
- Participates in team building, and training relative to all operational and sales policies and procedures, problem solving and sensitive customer relations issues
- Ensures Service Representatives provide customers with professional and courteous service
- Completes all daily responsibilities of the Service Manager in his/her absence
- Ensures all service representatives adhere to all policies, procedures, and directives
- Perform customer service support by responding professionally to customer inquiries/issues received via phone, e-mail or other communication devices and ensure that appropriate action is taken
- Contributes to team effectiveness through cooperation, participation and a commitment to shared goals and objectives
- Call center work experience
- Human Resource Information System (HRIS) experience
9
Skills For HR Client Service Senior Representative Resume
- Contact centre / call centre experience
- Experience in fast paced, high volume Contact Centre environment
- Inbound call center experience preferably in a multi-company support role
- Handles inbound employee/retiree calls
- Responds to and accurately resolve customer inquiries
- Follows procedural guidelines to respond to and/or research customer questions
- Processes routine and complex transactions on-line
10
Skills For Senior Service Representative HR Oak Creek Resume
- Professional phone etiquette and ability to handle high call volume
- Any and all other tasks assigned by management for which the employee is qualified and able to perform with or without a reasonable accommodation
- Is able to handle confidential matters
- Technical aptitude - ability to learn and utilize a variety of technology
- Available to work on a flexible schedule
- Bi-lingual (Cantonese and English) or Multi-Lingual (Cantonese, Mandarin and English)
- Deliver fast execution; Ownership mindset, make decision with quick checks & balances
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