Retail Coordinator Resume Sample
Work Experience
- Working cross-functionally with Retail Training, Retail Operations team, and Merchandising to ensure projects are meeting customer expectations and recommended changes are documented
- Provide clear and concise communication between departments; communicate regularly with the departments to identify training needs and align training with the company strategy
- Perform periodic “Customer Service Checks” at the store to track training impact; continually follows up with associates, supervisors and customers to ensure the effectiveness of training programs
- Develop and maintain the seasonal calendar and store visit schedule with the RC’s in each territory
- Provide ongoing training and support and message key TOMS initiatives to RC’s in the field
- Coordinate and delivery weekly and monthly retail, product and selling feedback from the RC’s to sales, product and management teams
- Read financial reports
- Oversee all aspects of the Center’s gift shop operations, including sales, ordering merchandise, stocking, creating displays and signage, and maintaining inventory records
- Process John James Audubon Center’s memberships, maintain the membership database, and coordinate renewal notices and mailings
- Maintain the Center’s master calendar, which tracks staff activities, programs/events, resources (meeting rooms, vehicles), and equipment (projector, screen); input or accept scheduled activities; identify and resolve conflicts as they arise
- Ensure that general clerical work is completed including filing, composing and typing correspondence, answering telephone and directing callers, responding to requests for information, develop and maintain PowerPoint pesentations to support work of the VP and Retail Directors
- Communicate all retail events and key dates to the Office Supervisor and cross-functional teams
- Provide administrative support for training conferences, i.e. Lindt Chocolate University (LCU) and Retail Events
- Plan and execute team and Director meetings; reserve conference rooms; make travel arrangements; coordinate department gatherings, monthly birthdays, and offsite team building activities
- Support Retail team with technical issues, system training, printer/fax issues, etc. Manage and order all office supply needs for Retail division
- Assist with new employee on-boarding, set up, and acclimation for all new Retail employees
- Overall administration support to EMEA Retail Manager Administration support to all EMEA DOS stores
- Assist Director of Retail with various ongoing, new, or as assigned and requested projects including, but not limited to
- Regular visits to our distribution centre to liaise with Operations Teams
- Check and process order confirmations to ensure full product details are completed to deadline with 100% accuracy, obtaining additional information as necessary
- Fully document the stock status of deliveries by managing daily correspondence of assigned vendors/accounts and resolving all queries from designers and suppliers in a timely manner
- Be clear in prioritising deliveries and workload to be in line with department and business strategy
Education
Professional Skills
- Experience with managing and tracking budgets and expenses
- Genuine and consistent passion for outstanding Customer Service and experience
- Excellent mastering of all administrative tools and essential software (Word, Excel, PowerPoint, browsers, etc.)
- Planning: Research training locations, suppliers and vendors, sourcing out the most appropriate fit based on budget, needs, and timing
- Ensuring there are no out of stock planograms and 100% accuracy price labels on all planogram SKUs
- Maintaining appearance, cleanliness, and organization of store(s)
- Drawing and creative software proficiency required
How to write Retail Coordinator Resume
Retail Coordinator role is responsible for training, retail, interpersonal, customer, microsoft, organization, procurement, finance, credit, recruiting.
To write great resume for retail coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Retail Coordinator Resume
The section contact information is important in your retail coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Retail Coordinator Resume
The section work experience is an essential part of your retail coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous retail coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular retail coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Retail Coordinator resume experience can include:
- Strong interpersonal skills, ability to work with customers and staff to develop/manage strong relationships
- E-Commerce skills which includes trends, strategies, and techniques to enhance the online customer experience
- Strong communication skills, both verbal and written communication
- Able to provide quick solutions and apply problem solving skills in fast-paced environment
- Interpersonal skills- the individual maintains confidentiality
- Self-starter with sound administrative, organizational and communication skills -- both written and verbal
Education on a Retail Coordinator Resume
Make sure to make education a priority on your retail coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your retail coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Retail Coordinator Resume
When listing skills on your retail coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical retail coordinator skills:
- Structured methods and excellent planning skills
- Solid communication and interpersonal skills; able to establish trust and respect with all levels of employees
- Attend to vendor and internal product issues effectively by following Retail guidelines and liaising with relevant departments regularly
- Organized with an excellent eye for detail and a proven ability to work to stringent deadlines whilst maintaining a high level of accuracy
- Effectively develop relationships with clients and internal staff in all departments and vendors
- Relevant work experience in retail program development and store design experience
List of Typical Experience For a Retail Coordinator Resume
Experience For Retail Coordinator & PA Resume
- Exercise independent judgment and initiative in prioritizing, scheduling, and organizing meetings
- Demonstrates commitment to the organization by maintaining regular, on site attendance, is reliable and follows through with responsibilities
- Validates documents used to complete I-9 with new associates; assists with administration of the new hire orientation process
- Act as a liaison between Customer Experience, Product, and Retail teams
- Enforce early stock deliveries for a steady flow of products during the shipping window, maximising the full-price selling period on site
- Support Retail Operations Manager by reporting and escalating areas of concern which causes delays in deliveries and processing affecting the Upload of product
Experience For Specialty Retail Coordinator Resume
- Record and monitor vendor compliance, issuing chargebacks where appropriate, including negotiating late delivery discounts
- Work closely with Trade and Transport to fully understand our Shipping Terms and Customs requirements, acting as the go-between to ensure compliance
- Merchandise Perry Ellis International departments using current merchandising and visual directives
- Lead the business planning of new stores and retail spaces. This involves site selection, store buildout and budget forecasting
- A thorough understanding of the program including project management and specific client needs
- Stay abreast of the current state of business for your accounts, encourage creative selling techniques, and focus on clientelling
- Competitive shopping: give feedback in regard to what is working for other vendors
Experience For Retail Coordinator Napapijri Resume
- Generate accurate delivery forecasting for the weeks ahead for the wider business and Operations to review targets and plan resources
- Provide product knowledge support for the Product Editorial, Customer Care, Personal Shopping Team, and coordinate brand presentations
- Review new merchandising strategies and ideas and make recommendations for shop enhancements to our retail partners
- Develop and implement successful retail plans for Electra in multiple channels including direct store, store-in-store and IBD retailers
- Clear understanding of retail store operations
- Entrepreneurial spirit. Be ready to hit the ground running
- Assure standards on the floor are met (executing proper size runs, merchandise is properly hung and maintained)
Experience For Retail Coordinator, Textile Museum Resume
- Present delivery status and stock issues in weekly Trade meetings with Executive and Senior managers in attendance
- Regularly update stock adjustment, discount and cancellation records for accurate reports
- Communicate and follow up on all payment related issues with the Finance Team as a matter of urgency
- Monitor and facilitate the return of faulty items, stock swaps, sale or return and re-orders, throughout the selling season. Through liaison with the Inventory Coordinators ensuring the timely return to vendors and receipt of credit
- Prepare product details for stock Uploads, and thorough checks of product information, pricing, discounts, etc., and liaise with Upload Planners to ensure visibility of product
- Monitor weekly visibility reports to ensure product is available on site or invisible as required
Experience For Retail Coordinator, Miami Resume
- Monitor weekly returns analysis report
- Provide coverage as required for your counterparts
- Take on additional projects as identified by the individual and performed at peer level
- Deliver weekly focus for MC’s based on corporate initiatives
- Regular visits to our distribution centers to liaise with Operations Teams
- Participate in other activities/projects at the discretion of management
- Deliver on program visits and time in-store expectations in assigned territory.Execute menu of visit’s checklist for each appointment, inclusive of: Product & Brand Education, POP Placement, Merchandising and Recapping
- Proactively manages any out of stocks and conduct an ‘out of stock’ scan, using the hand held RF scanner, daily, ensuring stock is full and on show at all times
Experience For Retail Coordinator Program Manager Resume
- Internal: Visual merchandising, Product development, PR, Marketing, Finance, Store Manager, Area Manager, Country Managers, E-commerce
- Possess full knowledge of agency’s offerings, mission and vision
- Newspaper retail sales locations
- Coordinate independent contractor force and distributors
- Coordinate the distribution of all single copy and third party newspapers
- Execute successful co-promotions with retail outlets
Experience For Operations Retail Coordinator Resume
- Increase sales and number of permanent high traffic locations
- Solicit and secure new sales outlets
- Maintain and perform minor repairs on racks
- Replace racks that cannot be repaired
- Assists employees on PCI compliant, cash handling and customer service skills; utilizes Point-of-Sale system and balance inventories; performs end-of-day reports and cash counts after store closing; and oversees and approves, daily receipts, customer adjustments, refunds and prepares cash deposits
- Resolves customer conflicts by listening and analyzing to result in appropriate action; creates and maintains displays and merchandise inventory; and undertakes cleaning and organization when necessary to maintain the appearance of the museum shop and office
- Assists with system maintenance, software upgrades on POS and computerized inventory system and postage updates; records damages and process through Retail Star
- Assists with development, communications and implementation of marketing plans for non-text merchandise; evaluates, process and reconciles all e-commerce transactions; creates and receives merchandise inventory purchase orders; and responsible for maintaining adequate inventories of books, textiles, accessories and gift merchandise
- Provides shop coverage for lunch/break relief and in times of need; works weekends and extended working hours to provide museum shop coverage during normal and non-normal working hours during high volume times related to tours, programs and events
Experience For Retail Coordinator, Gucci Resume
- Ensures the delivery of prompt, courteous and knowledgeable service to all external and internal customers at all times, resolving any customer service issues appropriately and competently
- Identify and prioritize opportunities, as well as build and commercialize strategies to improve approaches to our retail business
- Complying with cash office procedures and preparing deposits
- Have a daily knowledge of where the store is on KPI's (Average Order Size, Conversion Rate, Daily/weekly Sales goals)
- Help coach and train a capable and talented team of Sales Associates, ensure development of the overall store team
- Assist in the implementation of merchandise presentation standards and signage throughout the store to meet company standards and maximize profits
- Assumes Key Carrier responsibilities including but not limited to; supplementing Manager coverage, ensuring execution of store plan and adherence to all operational procedures, supporting Assistant Manager and backroom plan, re-prioritizing daily activities as needed based on store plan
- Merchandise Women’s Brands using current merchandising and visual directives
- Partner with Visual Managers to ensure that all areas have the appropriate seasonal graphics
Experience For Senior Operations Retail Coordinator Resume
- Ensure floor is filled in and maintained at all times
- Make sure all markdowns are taken on schedule, signed and easy to shop. And that all POS’es are set appropriately
- Partner with Visual Managers to ensure that all Perry Ellis International areas have the appropriate graphics
- Provide general business support to our VP Stores Outlet and VP Stores Lifestyle
- Administer expense reports and process departmental invoices
- Tracks and records/reports timekeeping compliance, attendance, work schedules, vacations/time off, associate training, performance evaluation, and other administrative processes as needed through myHR ; inputs associate work schedules into the FORCE
- Supports and responds to associates in a courteous, professional, respectful, and confidential manner; promptly and politely responds to inquiries and requests for support; assists in the administration of associate relations and recognition programs
- Processes office and training supply orders through applicable websites and supply order forms; coordinates the return and financial credit of incorrect supply orders
- Coordinates pickup for inter-company mail, sorts mail and distributes to staff
Experience For Retail Coordinator, West Coast Resume
- Returns misplaced product and customer returns to the correct location in the store; organizes and straightens merchandise areas on the sales floor; replenishes shelf stock from overhead valances and display shelves
- Performs Cash Office activities, including counting and balancing store safe and register tills, researching register and safe variances and credit card transactions, preparing daily deposit and reports, and placing coin and currency orders
- Retail experience desired
- Research, observe and field retail opportunities; frame these into projects with clear objectives, parameters and stakeholders; develop and test in an effort to deliver innovative and successful retail strategies
- Generate new and unique approaches to customer-facing experiences including AR and other platforms
- Work with internal Electra teamreate an in-store experience for customers across the retail field that consistently exceeds expectations
List of Typical Skills For a Retail Coordinator Resume
Skills For Retail Coordinator & PA Resume
- Some previous experience supporting a Licensing/Retail team ideally for Entertainment Product
- Experience and/or interest in Retail Operations by working with Warehouse, Trade and Transport and Finance departments
- Be clear in prioritizing deliveries and workload to be in line with department and business strategy
- Experience in Retail Operations by working with Warehouse, Trade and Transport and Finance departments
- Team player who is eager to learn and support a strong and growing business
- Executive assistant experience
- Unlimited access to a reliable vehicle and a valid Driver’s License
- Proven ability to multitask while maintaining organization
Skills For Specialty Retail Coordinator Resume
- Experience in the retail sector is desirable but not essential
- : Sales Experience
- : Retail Experience
- Demonstrates ability to work in a fast-paced environment with composure, as well as independently
- 1-2 yr. experience in a RETAIL environment
- Customer service experience in a luxury environment
- Less than one years’ experience in Retail or internship
- Identify problems, demonstrate use of initiative and implement appropriate solution
- Develop effective and collaborative partnerships with vendors, partner agencies and others who help bring client’s ideas to life
Skills For Retail Coordinator Napapijri Resume
- Maximize schedule effectiveness and increase team productivity
- Adjust priorities and manage time wisely in a fast-paced environment
- Previous experience in Retail Operations/Facilities coordination
- Assisting with the recruiting, onboarding and training of brand ambassador teams
- Coaching and providing feedback to brand ambassadors. Building trust and respect amongst the team
- Proposing ideas to improve day to day tasks
- Coding invoices to appropriate departmental codes
Skills For Retail Coordinator, Textile Museum Resume
- Working knowledge of Microsoft Office, Excel, Powerpoint, and Outlook
- Outgoing personality with a positive approach to affect change
- Keyboarding and use of mouse (manual dexterity)
- Coordinate field training activities, including scheduling, contract management, billing and store communication for all training engagements
- Enforce early stock deliveries for a steady flow of products during the shipping window, maximizing the full-price selling period on site
- Over seeing, training, and on-going management of a brand ambassadors in field, including weekly in field visits
- Responsible for the following tasks being done according to L’Oréal policy and procedures
- Enthusiasm for greeting each customer that enters our store(s) and making them feel cared about and appreciated for their visit
Skills For Retail Coordinator, Miami Resume
- Work is being done efficiently and promptly with emphasis on promoting additional sales when possible. Present sales ideas to supervisor monthly
- Complete scheduling and weekly reporting/analysis with all program insights, competitor insights and brand ambassador insights
- Work closely with all internal departments of eOne Family including marketing, creative, sales, finance, legal and product development
- Assist in answering customer questions and resolving customer issues
- Consistency of offering item of the month to every customer-We call it our NAPA “Know How to Ask.”
- This role is responsible for covering for Site Sr. Coordinator vacations and scheduled time off as directed by supervisor
- Represent Retail in development and testing of enhancements
- Coordinate and maintain key partner’s access and information for the retail stores mystery shop program, Shoppertrak customer tracking portal, etc
Skills For Retail Coordinator Program Manager Resume
- Detail oriented and able to multitask within a team setting
- Flexibility to manage ever-changing schedules
- Assist in maintaining the presentation of the sales floor
- Fulfills and processes special orders and shipping
- Ensure rules and laws are being followed at all times
- Assist the inventory team with the movement of merchandise between the warehouse and gift shop as well as assist with receiving pallets
- Work with retail management to develop staffing schedules
Skills For Operations Retail Coordinator Resume
- Ensure all pricing and barcodes on merchandise on the floor is accurate
- Travel Required which includes
- Position is hands on
- Travel includes: Beverly Center, Century City, Santa Monica, the LA showroom, South Coast Plaza, and, Fashion island/Newport
- Understand customers questions and come up with solutions for our customers
Skills For Retail Coordinator, Gucci Resume
- Retail driver tie up
- Coordinate with travel department to organize training venues, logistics, transport, accommodation as required to achieve efficient training attendance and delivery
- Prepare all tools for training including: ordering handouts/ training material, audio visual equipment
- Partner with store line and presenters to determine the location, time, facilities, and pax list
- During Training: Manage administration and logistics during the training include: sign-in of the participants, distribution of training materials, F&B details, meeting room set up; contact for vendors (hotels, models, etc) support trainer in training as needed
- Appreciation for and understanding of the luxury fashion industry
- Proficiency in Microsoft Office; Excel; PowerPoint and Outlook
Skills For Senior Operations Retail Coordinator Resume
- Multi-task and handle multiple projects in a fast-paced environment
- Accountability/Credibility, able to always perform highly accountable work style with a strong sense of confidentiality linked to the function, attention to details and compliance
- Prioritize and multi-task in a dynamic environment
- Support the development of monthly/weekly newsletters to stores and key retail stakeholders, keeping them apprised of KPIs, rankings and noteworthy events in the stores
- Maintain calendaring process and SLA to ensure required store tasking completed on a timely basis, without impacting sales and customer service
- Maintain store opening and closing checklists in coordination with country-specific associates
- Support and report progress on store incentive programs as developed/required
- Support the stores (full-price and outlet) replenishment on daily base, with key focus on peak periods of the season together with B&M department
Skills For Retail Coordinator, West Coast Resume
- Responsible for the efficient operations of their store(s); including but not limited to Inventory Control and stocking, Customer Service, Merchandising, Security, Safety and Reporting
- Employees/Customers are satisfied with good product display and selection and customers are serviced in a courteous manner. Assist to resolve customer complaints and issues
- The ability to work in a dynamic environment with shifting priorities and deadlines
- Maintain a neat impressive store appearance, including, but not limited to dusting and arranging stock
- Responsible for collaborating with Sr. Store Coordinator on monthly in store promotional concepts
List of Typical Responsibilities For a Retail Coordinator Resume
Responsibilities For Retail Coordinator & PA Resume
- Occasional standing, walking, stooping, kneeling, crouching
- Responsible for completing purchase orders and issuing purchase numbers for purchasing to use as a reference at the receiving dock
- Responsible for receiving Golf Shop and Gift Shop merchandise into the Point of Sale System and labeling merchandise
- Capable of following up with account receivable departments with any short-shipments, pricing discrepancies, duplicate shipments, etc
- Work with Sales Director on the development and training of store staff and operations personnel
- Coordinate photo-shoots/styling sessions for de Bijenkorf e-com platform
- Work under pressure and with conflicting deadlines
Responsibilities For Specialty Retail Coordinator Resume
- : Cash Handling
- Master and maintain established pricing strategy on merchandise
- Responsible for adjusting quantities in the POS System of damaged product or product returned to vendor
- Responsible for maintaining a clean and organized store room
- Possess an understanding of the big picture and cross functional abilities to perform to the optimal level of the team
- Resolves customer issues in a time manner
- Accurately complete transactions and handle money
Responsibilities For Retail Coordinator Napapijri Resume
- Prepare deposits and balance cash drawers
- Ensure adequate stock levels are maintained at all times
- Maintains visual appearance of sales floor
- Answer the phone and relay messages appropriately and clearly
- Assist the retail management staff with various tasks and projects as delegated
- Participate in periodic cycle counts and well as physical inventory
- Acknowledges customers in a courteous, helpful, and respectful manner; promptly and politely responds to customer inquiries and customer requests for support
- Administers new hire activity and personnel action through myHR
Responsibilities For Retail Coordinator, Textile Museum Resume
- Supports store level staffing activities, including participating in off-site recruiting initiatives, maintaining hiring sign and table, scheduling and coordinating applicant interviews, reviewing submitted applications, and completing reference checks
- Maintains associate personnel files in accordance with company policy; upholds record keeping and data security requirements; maintains strict confidentiality of associate personal and business information
- Act as a key point of contact to all internal and external stakeholders
- Guide execution of projects from concept, to prototype, to regional test, to national roll-out
- Develop, analyze, and execute all respective budgets
- Establish specific performance metrics and goals that are measurable across the retail organization
- Work in tight time frames
- Territory includes: Primarily focused on Southern California with travel to Arizona, Utah, Nevada if business needs require
Responsibilities For Retail Coordinator, Miami Resume
- TOMS is an Equal Opportunity Employer
- Conduct regular feedback sessions with retail operations to populate action plans for continuous improvement
- Troubleshoot and resolve any systematic or operational challenges
- Change the mannequins on a regular basis; work with visual teams to ensure brand image is consistently upheld
- Conduct major floor moves when monthly deliveries hit, as well as minor floor moves and “tweaks” each week to make certain deliveries look fresh, new, and exciting
- Maintain relationships and open communication with all managers in weekly or daily touch basis. These relationships are key in order to assure business runs smoothly as challenges arise
- Ensure specialist and sales team have all necessary tools (i.e., recent press pertinent to the individual store, training manuals, PR Blasts and Selling Reports )
Responsibilities For Retail Coordinator Program Manager Resume
- Compile seasonal recap with pertinent and valid feedback from each store
- Track where your stores are month-to-date and set attainable weekly and daily goals to help them achieve plans
- Conduct monthly seminars for all local and suburban doors
- Upward and downward communication, pertinent feedback from the sales floor back to the wholesale team and vice versa in regard to the following: missed opportunities, product call outs , sizing requests and call outs and best and worst sellers
- Communication is a key component to the position. It takes balance and tact to be able to speak to people of all levels, whether they are stock associates, sales associates, managers, or the vice president of the store. Everyone needs to be treated with the utmost respect
- Support field team as primary point of contact for all operations related questions; field incoming calls regarding operational process, unique issues, IT operations support required; resolve issues consistently and with sense of urgency
- Coordinate merchandise deliveries, store to store transfers, end of season returns, mark out of stock and the annual inventory count
Responsibilities For Operations Retail Coordinator Resume
- Prepare time and attendance reports for payroll purposes
- Coordinate SALE information from buyers and store teams
- Order office supplies for HQ and stores, take care of the mailroom
- Assist Concession Manager in day to day responsibilities
- Commemorative sections/special days
- Additional revenue product sales
- Anticipate needs of field team
- Prepare documents for meetings
- Update and create reports under direction of supervisors
Responsibilities For Retail Coordinator, Gucci Resume
- Able to listen to direction but also be proactive and able to anticipate
- Have an extreme sense of urgency and willingness to ask for more
- Dependability- the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve improvement
- Manage asset and supply logistics
- Proactively identify problems and develop solutions within guidelines of a program. Anticipate problems and solutions
- Administration of payroll and management of expenses
- Day-to-day communication and requests for retail, brand and sales information
Responsibilities For Senior Operations Retail Coordinator Resume
- Help plan and execute all aspects of retail events: in-store and online
- Creation of targeted presentations to support or launch tailored retail programs
- Thorough knowledge of A/V resources for turnkey multimedia presentations
- Regular store visits with retail team and competitive analysis reports
- Monitor and provide analysis of licensees’ retail distribution, retail promotions and sales results
- Attendance at trade shows and social industry functions where applicable
- Update and maintain all internal and external reports including: retailer/retail buyer databases, retail communications competitive research, retail decks, sell-in reports, retail budget summary, etc. so relevant information is filtered to all internal and external stakeholders on a regular basis
- Provide creative assets or brand information to retailers as needed
- General administrative support including invoice processing and logging against budget, shipping product samples/collateral materials and management of calendars for meetings, travel & trade shows
Responsibilities For Retail Coordinator, West Coast Resume
- Extensive knowledge of Microsoft Office applications and Adobe Creative Cloud
- In Publix retail management
- Or other relevant discipline
- Ability and enthusiasm to travel as required
- Communicate and collaborate with executives to achieve strategic goals