Retail Operations Coordinator Resume Sample
Mireya Keebler
3376 Robel Rest,
Phoenix,
AZ
+1 (555) 214 4565
Work Experience
Retail Operations Coordinator Middle East
02/2018
-
PRESENT
Phoenix, AZ
- Serve as emergency on-call contact for all software and hardware issues that affect or interrupt stores’ ability to sell or provide excellent customer service
- Support retail operations partnership with CSC departments to collaborate on initiatives in development for stores ensuring that process has been established and followed
- Update materials, SOP’s and processes as needed
- Assist in writing store communications on various topics that fall within project scope such as; timelines, processes and expectations
- Knowledge of Retail processes, proven track experience in new store set up and pre-opening procedures
- Greater China or APAC exposure in luxury or large retailers is definitely an advantage
- Excellent communications skills as well as good analytical and problem solving skills in retail business control
- Strong background in team leadership, people management and training
Retail Operations Coordinator
01/2012
-
09/2017
Chicago, IL
- Excellent command of written & spoken English, Mandarin and Cantonese
- Valid driver’s license
- Act as a business partner to develop and maintain FAQ’s and solutions for system capabilities
- Ensure consistency of the Nespresso Brand and the customer 360 experience
- Over 2 years working experience at Luxury/Fashion industry
- Majored in fashion related or business management
- Good verbal/written communication skills in English and native Korean
Global Retail Operations Coordinator
11/2005
-
11/2011
San Francisco, CA
- High level of proficiency in Excel, Word and SAP (advantage)
- A good sense of self-presentation representing the brand
- Communication: articulate your thoughts with stakeholders ranging from your team to the toughest driver partners to the GM’s and RGM’s at Uber. Work well/effectively with your city team
- Organization: effectively handle a million different moving pieces that pertain to the operation of the RL
- Organization: effectively lead a million different moving pieces that pertain to the operation of the RL
- Review the store level P&Ls and provide robust variance analysis to isolate recurring problem areas and identify ‘best practice’ solutions that can be shared across the Retail field team
- Expert understanding of all standards outlined in the Operational manual to support any questions from the field teams
Education
Western New England University
2000 - 2004
Bachelor's Degree in Business
Professional Skills
- Excellent communication skills listening, written, verbal) and the ability to interact with all levels of management
- Strong email communication and listening skills with the ability to develop peer relationships
- Service mindset, detail oriented, proactive and good prioritization skills
- Related administration experience in a high functioning fast paced department, including calendaring and traveling coordination experience
- Written and communication skills
- Advanced Microsoft Office skills – Excel, Word and Power Point
- Proven ability to work in a fast-paced environment and able to prioritize workload accordingly
How to write Retail Operations Coordinator Resume
Retail Operations Coordinator role is responsible for retail, shipping, finance, credit, training, trading, payroll, reporting, design, research.
To write great resume for retail operations coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Retail Operations Coordinator Resume
The section contact information is important in your retail operations coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Retail Operations Coordinator Resume
The section work experience is an essential part of your retail operations coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous retail operations coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular retail operations coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Retail Operations Coordinator resume experience can include:
- Co-operate with all staff and volunteers
- Design and deliver all process documents and training materials for store operating procedures
- Assist retail stores in trouble shooting and problem solving
- Coach, support, and recognize team members by providing performance feedback, including
- Manage all non-trade purchase order requirements for store vendors including managing annual and ad hoc purchase order set-ups
- Support store management team by training on operations standards and to ensure consistency across all stores
Education on a Retail Operations Coordinator Resume
Make sure to make education a priority on your retail operations coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your retail operations coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Retail Operations Coordinator Resume
When listing skills on your retail operations coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical retail operations coordinator skills:
- Demonstrate excellent organisational and communication skills
- Work cross functionally to ensure promotional and price change activity is delivered effectively including completion of all required audit administration
- IT skills in the use of the usual packages such as word, PowerPoint, excel, intranet
- Demonstrated ability to operate in a fast-paced environment
- Experience: Ideally 2-3 years of relevant successful experience in a similar role in a multi
- Strong proficiency in software packages including Excel, Microsoft Word, Outlook and SAP
List of Typical Experience For a Retail Operations Coordinator Resume
1
Experience For Retail Operations Coordinator Store Systems & Workforce Management Resume
- Helping to reduce store workload
- Assist with seasonal product buys for all categories including visual style-out and assortment creation
- Post month/season analysis and timing notes for next season
- Analyze weekly line item discounts and code analysis to determine what styles are working in each promotional bucket
- Provide category recap week over week and communicate results during HQ meetings
- 3rd party providers/suppliers including communications platform provider
- Act as primary point of contact for all field questions related to operational policies and procedures
- Guest Service: Ensures customer service standards are met and exceeded and that guest needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to model appropriate guest service standards
- Safety/Risk Management: Works with Coordinator to develop routine inspections of front desk and museum operations to maintain standards. Ensures a clean and safe work environment, and follows all NHMU procedures for guest/team member incidents
2
Experience For Retail Operations Coordinator, NY Resume
- Inventory Management: Tracks all Guest Services admission desk operational supplies. Ensures restocking of maps and brochures, first aid room, office supplies in the Guest Services office, and any other supplies as needed. Keeps an up to date inventory of all items and alerts the Guest Services Coordinator when to order more supplies
- Become the operational expert, create user guides and provide coaching to deliver operational excellence to stores
- Track and monitor expenses lines, calling out any risk and opportunities
- Communicate clearly and concisely to the retail stores
- Monitor retail stores for common, consistent issues that could be indicators of larger problems
- Drive completion of assigned projects by closely managing project timelines, budgets and communications and elevating potential risks to gain resolution. Revise as needed to meet overall project objectives and requirements. Ensure accountability and results
- Coordinate and ensure all required legal and regulatory paperwork is completed to ensure compliance
3
Experience For Global Retail Operations Coordinator Resume
- Set-up of stores external vendors and manage vendors as assigned
- Manage the IT processes for the Stores division
- Manage budgets and track spends on operational business areas
- Coordinate the implementation and upkeep of various store systems
- Identify efficiencies and opportunities to continually streamline store processes and procedures
- Support field operational tasks related to new store openings, remodels and special events
- Responsible for maintenance of product data and hierarchy in retail POS system as defined by SAP data
- Update and edit existing purchase contracts for Full Price and Outlet locations to reflect changes in shipping plans, product arrival dates and allocation quantities
4
Experience For Retail Operations Coordinator Bobbi Brown & Jo Malone Resume
- Analyze monthly shipping needs for each concept and coordinate with allocations team to ship out optimal product assortment
- Conduct and compile Pre-buy analysis each season to determine SKU counts and style volume for both store concepts in all categories
- Create monthly product knowledge sheets for stores to help grow technical knowledge and establish product concentrations
- Compile and communicate holiday sales year over year analysis
- Handle all invoice processing and payment requests for non-trade expenditures including matching invoices to purchase orders, submitting payment requests, managing credit card expense reporting and resolving any outstanding invoice statements with vendors
5
Experience For Retail Operations Coordinator Oms Resume
- Develop and track project costs for capital expenditures working with various departments to ensure contractual costs are provided or estimated to establish budget spend
- Directly liaise with third party vendors providing services including arrangement of services, manage performance of service levels and resolve any issues on behalf of the stores
- Support for all retail stores regarding repairs, IT issues, business accounting, inventory control, and loss prevention etc
- Support in coordinating from corporate the new store opening processes and set-up
- Resolve all landlord matters relating to invoices and/or property matters
6
Experience For Retail Operations Coordinator Middle East Resume
- Manage office related tasks including handling of daily office mail, sending routine shipments to stores and manage head office supplies and storage facilities on behalf of Retail Operations
- Monitor and generate routine reporting on store inventory in transit working directly with stores, transportation and merchandise to ensure timely receipt of orders and resolving of any issues
- Partner with Senior Accounting Manager for invoice assistance
- Support operational functions for stores and act as a resource for field questions related to Policies and Procedures
- Exercise discretion and independent judgment with respect to retail store matters
- Process invoices for all operational related store expenses
- Partner with Retail Operations Manager on Ad Hoc projects as needed
- Coordinate with 3rd party agencies & Google teams on merchandising administrative operations like managing & maintaining merch visit schedules, promotion calendars etc
7
Experience For Retail Operations Coordinator Resume
- Lead localization/customization and deployment of field surveys across countries
- Update and maintain global systems & data management tools with primary data (user lists, store lists, planograms, exceptions)
- Coordinate with 3rd party agencies on field data reporting compliance like ensuring compliance to standard surveys, timely receipt of data, tracking all reporting failures etc
- Report system bugs and project manage issue resolutions
- Report and collate sales performance for key initiatives, incentives and launches
8
Experience For Retail Operations Coordinator Store Systems & Workforce Management Resume
- Track costs and book travel/accommodation for central operations, field and store teams
- Fully support Retail projects and prepare bespoke information for field and central teams
- Represent Retail and assist with meetings, conferences and AOB requests
- Retail Communications Manager
- Head of Retail & field teams
- Central Operations Manager
- Finance and Project teams
9
Experience For Retail Operations Coordinator, NY Resume
- Identify areas to increase efficiency of existing processes and eliminate unnecessary tasks so our store teams can remain focused on delivering an amazing experience for our customers
- Help with facility issues such as supplies, utilities, and branding
- Minute regional conference calls / meetings and action points as required and circulate across the business
- Partner with internal departments e.g. VM, product development, PR, marketing, finance and other relevant departments to gather information for store communication
- Support the Retail Team with travel arrangements and itineraries for trips, when needed as well as with meeting preparations
- Lead and manage all operational tasks:Product withdraws, Liaison with Retail, warehouse & transport areas
- Support the Retail team in day to day activity
- Weekly E-commerce and Retail Sales Report
- Inventories analysis with percentage of loss value based in the data approved by Retail Operations Manager
10
Experience For Global Retail Operations Coordinator Resume
- Stock transfers to Retail warehouse once the new collection is delivered
- Creation of the minimums in the system based on the VM for all shops
- Manage the product returns due to the collection changes coordinated with the Retail Operations Manager
- Retail ERP Inventories support to Retail Operations Manager and weekly control of open inventories list of partial and full inventories
- Optimization of the sell out with the information extracted from the Admin panel of the website
- Availability to travel the 10% of the annual time
- Interest in fashion, active-wear, and/ or lifestyle brands
- Technical proficiency with SAP and MS applications
List of Typical Skills For a Retail Operations Coordinator Resume
1
Skills For Retail Operations Coordinator Store Systems & Workforce Management Resume
- Demonstrate effective interpersonal andcommunication skills to all levels
- Timely & effective publication of all communications and reports to stores and field teams balancing store workload activity to maximise customer facing time
- Effective coordination of Warehouse and Transport to meet agreed timings for delivering products
- Juggle ever-changing priorities and deadlines
- Develop strong working relationships among all cross functional groups
- Flexibility to accommodate shifting timelines and priorities
- Stay connected with the customer and store team experience by spending time in the stores
- Strong proficiency in digital tools such as mobile apps and their related dashboards
- Manage and report progress on store incentive programs (Excellent Series)
2
Skills For Retail Operations Coordinator, NY Resume
- Proven ability to take initiative in a fast-paced environment and handle multiple tasks simultaneously
- Coordinate reporting systems & platform enhancements in alignment with global priorities & field feedback
- Professional experience in a similar post
- Multi -task, prioritize work and meet strict deadlines with an analytical approach are key needs to fill this role
- Proven ability to work in highly pressured roles
- Store and field experience
- Organise and prioritise and meet deadlines
- Retail Management or administrative support experience
3
Skills For Global Retail Operations Coordinator Resume
- Experience in a global/regional retail systems management
- Self-starter with high level of initiative, personal accountability, and a strong sense of urgency
- Imilar experience (office administration, retail store management/associate level)
- Identify and propose enhancements to processes and systems with stakeholders and actively take part in the prioritisation process to reach global alignment
- Crafting and distributing communications to the retail field and home office partners including weekly newsletter, incentives and task activities
- Managing administration of retail support systems, including systems updates and employee access permissions
4
Skills For Retail Operations Coordinator Bobbi Brown & Jo Malone Resume
- Developing standard operating procedures and documentation for all retail operations functions (inventory control, cash management, asset protection, etc.)
- Monitoring performance against budgets and forecasts, highlighting trends
- Reporting analysis to Customer Service Manager of Business Unit needs and IT areas of improvement
- Assisting with the creation and administration of retail store intranet site
- Manage corporate office & store supply/packaging ordering, DTC supply budget administration and supply/packaging vendor relationships
- Execute store operations special projects ex. ordering walkie talkies or creating excel tracking sheets
- Orchestration of Retail projects with the aim of reducing costs, advancing current brand operations and improving communication
- Continuous Improvement of results and use of resources (including fixed budget tracking)
5
Skills For Retail Operations Coordinator Oms Resume
- Collation of Trading reports & feedback ensuring this is delivered to a high standard and well prepared for Head of Retail
- Provide up to date Retail estate information including store listings, trading hours and visit reports
- Support & review central communication requests for stores ensuring accuracy of information, spelling and grammar
- Problem solve in minimising risks and overcoming obstacles
- Familiar with a retail buying environment and assortment planning
- Create & maintain the NSO operations kit (supplies/packaging) in partnership with Retail Operations NSO manager
- Run retail reports (sales, etc) as needed and provide necessary reporting for business meetings
- Implementation and sustainability of in-store employee training packages
- Provide additional support and training for District & Store Managers
6
Skills For Retail Operations Coordinator Middle East Resume
- On-going follow up with Ops related ASPEN ticket requests
- On-going follow up with store supply & maintenance requests
- Control flow of information and tasking to the stores & DMs from all retail-relevant departments
- Prepare ad-hoc reporting to the retail team and field management teams
- Continually evaluate standard operating procedures through in-store observation and store team feedback to ensure they are relevant and consistent
- Accustomed to work in a multinational environment and reporting to various departments and areas
- Team working attitude combined with well balanced spirit
- Proactivity in dealing with issues in a timely manner
7
Skills For Retail Operations Coordinator Resume
- Basic understanding of business service functions
- Provides customer service to our employees in delivering guidance related to HR policies and programs
- Participate in UAT testing of new and enhanced systems to ensure they meet the needs of the business
- Fluent in English and bilingual in Dutch and French
- Exceptional attention to detail and seek resolution through clear and concise communications
- Organized approach to file management and communications
- Reconcile complex financial statements
- Manage third party vendors requests, triage issues and drive for resolution
- Attend to daily customer service requests from store and field staff
8
Skills For Retail Operations Coordinator Store Systems & Workforce Management Resume
- Microsoft Office, Powerpoint & Excel
- Manage DTC weekly mail pack for operational content
- Responsible for processing all incoming DTC/Operations invoice, getting appropriate approvals, coding and Partnering with accounts payable to ensure DTC invoices are paid in a timely manner
- Store visits as necessary to ensure operations and field alignment
- Book travel and hotel accommodations for Freelance Artists per schedules provided by AE’s
- Assist AE’s with replacement artists due to cancellations and misc. event logistical needs
- Execution Excellence Of Retail Support tools (Communication tools , HHLD data, programs, etc)
- Management of Regional TBL meetings
- Sustainability of the Global Communication Platform
9
Skills For Retail Operations Coordinator, NY Resume
- Sustainability of the Workforce Management Platform
- Sustainability of the Retail NPS Satisfaction survey
- Oversee Confirmed App Launches and provide launch-day support and feedback
- Assist the Project & Development teams with store related initiatives (openings, renovations, etc.) as needed
- Coordinate Multi-Department Initiatives for stores
- Analyze & track retail & eComm (Omni-Channel) sales results
- Execute Retail promotions and markdowns within the POS
- Calculate figures and amounts such as discounts, percentages, etc
10
Skills For Global Retail Operations Coordinator Resume
- Support the creation of the monthly store newsletters to stores and key retail stakeholders, keeping them informed about KPIs, rankings and noteworthy events in the stores
- Develop calendaring process and SLA to ensure required store tasking completed on a timely basis, without impacting sales and customer service
- Maintain operational information in store master database (trading hours, management changes, store profiles, etc.)
- Work as a part of a team andindividually using own initiative
- Build relationships and maintain constant contact with key retailer’s stock management teams in relation to order planning/processing and any stock related issues/opportunities
- Previous experience within a retailenvironment desirable
- Knowledge of Quantiv, Hybris,Salesforce and NAV desirable
List of Typical Responsibilities For a Retail Operations Coordinator Resume
1
Responsibilities For Retail Operations Coordinator Store Systems & Workforce Management Resume
- Analytical skills to translate large amounts of data into actionable insights
- BMR & Marketing
- The ability to work with little direct supervision
- Able to work weekends and overnight as required by the needs of the role
- Initiate process improvement and timely follow up
2
Responsibilities For Retail Operations Coordinator, NY Resume
- Deal with multiple deadlines and projects
- Develop cross functional relationships and rapport with management team and act as a liaison between Vice President, Retail Operations and Retail Division
- Collaborate effortlessly in a team environment to accomplish related results
- Technical and analytical mindset
- Excel in a fast pace environment
- Support the Representatives as someone knowledgeable of the subject matter on a per interaction basis
3
Responsibilities For Global Retail Operations Coordinator Resume
- Train, instruct, and guide Representatives to drive quality and efficiency metrics
- Improve processes on behalf of Representatives and partners
- Regularly contribute to the Greenlight Center through project work
- Train, instruct, and lead Representatives to drive quality and efficiency metrics
- To support and improve business operations & efficiencies whilst
- To support on Retail Operations/Brand Projects to develop operations, communication and to support the expansion of the business in line with the Outfit and Retail Operations Strategies
- Regularly runs various reports to keep department stakeholders up to date on department trends
4
Responsibilities For Retail Operations Coordinator Bobbi Brown & Jo Malone Resume
- Act as subject matter expert on processes and systems under your remit
- Act as liaison between store teams, vendors and internal HQ resources to identify, rectify and reduce issues
- Partner with the Communications, Customer Experience and the Learning & Development teams to produce and deliver effective training on functionality, troubleshooting and best practices
- Continually look for ways to improve and align the customer’s experience across all touchpoints: ecomm, owned and operated, franchise, travel, concession and shop-in-shops, whenever possible
- Strong organisation and communication skills with very high attention to detail
5
Responsibilities For Retail Operations Coordinator Oms Resume
- Stay informed of the latest retail trends to look for future opportunities to improve the Michael Kors business
- A background or interest in business process improvement and/or project management methodologies
- Coordinate multiple tasks / projects simultaneously
- Proficiency in Microsoft software – Excel, Visio, Word, Powerpoint
- Negotiate and challenge where necessary
- Remain calm under pressure and maintain customer focus
6
Responsibilities For Retail Operations Coordinator Middle East Resume
- Adaptability/Handles Pressure Well
- Irvine Corporate office
- Competent with numbers
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