Retail Services Resume Sample
Marcellus Terry
861 Gaylord Oval,
Chicago,
IL
+1 (555) 507 6043
Work Experience
Citi Retail Services VP
11/2017
-
PRESENT
Detroit, MI
- Coordinate involvement of COE’s including marketing, risk, decision management, operations and IT in order to meet project and performance objectives and partner expectations
- Manage portfolio team’s relationship with Visa
- Develop and execute plans that support strategic initiatives to increase sales and improve portfolio performance
- Collaborate with client and cross-functional teams to improve integration of credit across all channels and lead initiatives to deliver enhancements
- Lead internal project teams and create/manage task plans to accomplish business plan objectives
- Rationalize and stabilize current product and servicing environment
- Create, socialize and gain consensus on commercial product suite “chassis” with LOB, Operations, Technology, and Digital teams; align on ratio of common to custom support approach to drive out staffing and system development needs
- Partner w/LOB to identify partner needs/pain points, integrate requirements and collaborate on direction setting and product roadmap execution; address changing landscape and partner feedback
- Drive business requirements and prioritization efforts for commercial product suite & environment; represent functional needs and business cases
Retail Services
12/2012
-
10/2017
Boston, MA
- Ensure the on-time, and quality delivery of business projects. Including project planning and mitigation of timelines to meet critical Business deadlines
- Develop solid working relationships with functional areas of the business. Strong emphasis on the relationships with delivery/execution resources
- Provide oversight on projects, overseeing all phases of a project to include project prioritization, requirements, project timeline, business testing, and implementation and partner integration
- Develop, support and drive strategic initiatives that support the organic growth of Retail Partner Cards
- Support and drive initiatives that cross other Citigroup businesses
- Identify and initiate solutions that work across the Retail Partner Cards portfolio
- Initiate, analyze and drive process change as required to improve efficiencies and optimize performance
Retail Services Assistant
05/2009
-
08/2012
Chicago, IL
- Manage the timely and coordinated RFP response and discovery related to a partner’s conversion methodology, timelines etc
- Lead the initial gap analysis to current functionality in order to advise on our solutions and delivery approach
- Lead the development of conversion processes, planning and activities for the overall effort as well as the specific plans for the Business/front Office teams that meets the Partner timeline and ensures low risk and high results
- Responsible for driving the project timelines and team deliverables
- Responsible for coordination, communication of all conversion activity to Sr Management, BSM and GM teams
- Responsible for the blueprinting, gapping and mapping of business functionality in support of new partnerships
- Lead the cross organizational activities that ensure success
- Manage a team of project and business analyst professionals. Responsible for career development and individual growth
Education
Strayer University - Thousand Oaks Campus
2003 - 2008
Bachelor's Degree in Business
Professional Skills
- Excellent written and oral communication skills, outstanding interpersonal skills and the ability to negotiate and mediate effectively
- Strong organizational skills with a track record of efficiently managing multiple activities and initiatives, as well as shifting priorities
- Strong presentation development skills; ability to create visually engaging presentations that effectively communicate the presenter’s message
- Strong people leadership skills and experience managing a team
- Excellent experience in direct judgmental commercial credit underwriting with a proven track record of complex processes and deliverables
- Excellent written (including presentation) and verbal communication skills
- Analytical and problem-solving/ management experience and skills
How to write Retail Services Resume
Retail Services role is responsible for analytical, interpersonal, presentation, business, organization, leadership, financial, reporting, training, credit.
To write great resume for retail services job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Retail Services Resume
The section contact information is important in your retail services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Retail Services Resume
The section work experience is an essential part of your retail services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous retail services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular retail services position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Retail Services resume experience can include:
- Utilize financial and analytical skills to drive financial and structuring aspects for new partnerships and renewals of existing partnerships
- Communication Skills – comfortable interacting with all sizes of groups and senior management
- Establishing solid cross-functional partnerships and networks to contribute and execute cross-functional business initiatives
- 3 – 5 years’ experience in the installation of New Store sites, remodelling of existing sites and decommissioning of Closed Store sites
- Lead team with competing priorities and deadlines
- Serve as a primary day-to-day liaison with partner’s Commercial, Home Improvement and Kmart businesses regarding execution of projects and prioritization
Education on a Retail Services Resume
Make sure to make education a priority on your retail services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your retail services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Retail Services Resume
When listing skills on your retail services resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical retail services skills:
- Significant planning & Project Management experience – requires solid track record of effective prioritization
- Strong interpersonal skills are required. Experience with meeting facilitation and conflict resolution is critical to success
- Excellent planning, forecasting, reporting and analytical skills
- Excellent planning, estimating, reporting and analytical skills
- Strong Communication, collaboration and influencing skills necessary in working across a broad range of decision makers
- Juggler; able to effectively react to shifting priorities
List of Typical Experience For a Retail Services Resume
1
Experience For Citi Retail Services Resume
- Strong Quantitative and pragmatic problem solver skills
- Outstanding communication skills including interpersonal communication, writing, public speaking and presenting
- Prior experience with Gemini/Encompass or other campaign management software is desirable
- Business experience, ideally within Digital payments, Customer Experience, and
- Has to have excellent ability to pay attention to details, set priorities and work under pressure
- Demonstrated experience in Risk & Data Management
2
Experience For Hss-retail Services Supervisor Resume
- Drive Partner Management specific training & development programs, identify changing business and personal skill requirements specific to function
- Monitor management’s progress in achieving stated objectives and ensuring effective communication of progress as needed
- Strong understanding of direct marketing principles
- Experience leveraging multiple marketing channels to maximize ROI
- Experience with Oracle RDBMS, Oracle Forms, PL/SQL, UNIX scripting, Pro C, Java/J2ee, XML
- Detail oriented, results oriented and strong multi-tasking abilities
3
Experience For Citi Retail Services VP Resume
- Proven ability in working with data and analysis
- Partner / client-facing experience
- Strong understanding of contact centers within retail credit cards industry
- Work efficiently in a matrix environment balancing between business and functional interactions and priorities
- Develop very strong partner relationships with internal business partners and external client
- Experience – track record of successful, relevant financial management positions
- Product/functionality monitoring and reporting post launch, including customer communication, product usage, effectiveness, etc
- Work on multiple project timelines and prioritizations
- Experience in financial, statistics, or other analytical capacity
4
Experience For Citi Retail Services VP, Oversight Program Resume
- Create a strong network of relationships among peers, internal partners, external constituencies and decision makers
- Arranges conferences (video and audio), meetings (both internal and external); establishes priorities on behalf of executive(s) supported
- Operates a customer service window and opens new customer accounts as needed
- Coding and execution of marketing campaigns using Citi’s proprietary campaign execution tool
- Distributing incoming and outgoing mail and deliveries
- Following rules and procedural instructions when determining correct postage rates using a postage meter
- Working knowledge of Qlikview, SQL, Cognos (Query Studio, Report Studio), and UNIX (scheduling, scripting, automation)
5
Experience For Retail Services VP Senior Business Data Analyst Resume
- Setting up and troubleshooting printers
- Identifying and reporting equipment repair and replacement needs
- Noting conditions of plants and whether they require changes to maintenance schedule
- Creating a record of deficiency and operational concerns
- Ordering supplies within established limits
- Engineering (Electric, Industrial, Structural, Civil, Mechanical, Chemical)
6
Experience For Retail Services Finance Resume
- Removing roadblocks to the team’s ability to deliver the sprint goal/deliverables
- Reporting and trend analysis of Cancellation, Refund and Benefit processing
- Creating documentation working with portfolio SMEs and other resources
- Traveling and working on-site with clients as required
- Developing detailed project plans that support the overall strategy
- Inventorying current practices across portfolios
- Assessing current practices to identify gaps and their associated risks
7
Experience For Collections Policy Operations Oversight Retail Services Resume
- Identifying options to mitigate risks and recommend enhancements
- Managing projects and tasks through strategy implementation
- Serving as DMC’s key digital stakeholder for approved product / platform enhancement projects and new partner on-boarding initiatives
- Marketing Campaign Project Management
- Organizes and supervises the work activities of assigned personnel; including hiring, training, assigning work, and evaluating work performance
8
Experience For Retail Services Assistant Resume
- Utilize UNIX and SAS to perform risk, financial and data analysis including profiling, sampling, reconciliation, and hypothesis testing
- Maintains a close working relationship across various functional areas including Marketing, Scoring, Credit Policy, Decision Management, and Data Governance
- In senior client-facing marketing, retail marketing, consulting, or client management roles
- Chair the Pricing Committee for the business, including the development of pricing for new promotional offerings and products
- Interacts with other teams on matters regarding processing standards and procedures, audit requirements, statistics, knowledge discovery, and data modeling
- Support new partner onboarding; providing conversion and data mapping support
- Talent Developer – track record of developing and promoting individuals
9
Experience For Retail Services, VP Operational Risk Manager Resume
- Facilitate the sharing of best practices and insights within Macy’s team and across the Citi Retail Services Marketing organization
- Serve as people manager for a team of SQL/SAS programmers, conducting mid-year and year-end reviews, and goal setting
- Assist with resource capacity planning and hiring process of new employees and contractors
- Utilize scheduling tools in an effort to automate standard routines/activities to enhance department efficiencies while improving department operations
- Infrastructure, operating guidelines and procedures, and audit and business reporting
- Apply knowledge of UNIX and SAS for campaign selection, execution, sampling and reporting for legacy programs
- Ensure understanding and adherence to the regulatory requirements for the pricing-related activities
- Understand critical data processes and technology components within the pricing processes; identifying critical gaps and/or opportunities
- Assist in leading the development of short and long-term strategic credit marketing plans to drive retail and credit sales growth for assigned Partners
10
Experience For Collections Policy Early Stage Retail Services Resume
- Projects supply needs and orders as necessary, determining quantity, product brands, and ordering schedules
- In a marketing operations role or project management, predominantly client facing/client management positions
- SAS programming knowledge required and of Microsoft Office products, including Excel and Powerpoint
- Manage through ambiguous circumstances by planning and taking action
- Knowledge of private label and/or co-brand credit card marketing programs and performance drivers; understanding of credit P&L
- Knowledge of file processing, database support and reporting systems
- Conducts thorough research and analysis, weighing various alternatives and balancing options
List of Typical Skills For a Retail Services Resume
1
Skills For Citi Retail Services Resume
- Strong Data analytical skills with some experience in complex processes and data analysis/deliverables
- The ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment
- Effectively adjust to shifting priorities
- Excellent relationship management skills, possessing
- Work in a matrixed organization and manage work across a geographically dispersed group of FTEs with varying skills and experiences
- Excellent communication skills, including the ability to create and deliver informative and persuasive presentations
- Excellent quantitative skills and understanding of statistical tools
2
Skills For Hss-retail Services Supervisor Resume
- Manage multiple projects and priorities across teams and work effectively under pressure in a rapidly changing environment
- Strong analytical, financial and project management skills required
- Strong PowerPoint/ presentation skills with attention to detail
- Strong execution/project management skills
- Strong analytical skills; ability to communicate business rationale to internal & external counterparts
- Strong Word/Excel/PowerPoint skills required
- Demonstrates technical aptitude, analytical thinker, and a strong effective communicator
- Strong communication skills with the ability to concisely and accurately communicate complicated messages to a diverse set of stakeholders
3
Skills For Citi Retail Services VP Resume
- Specific knowledge of co-brand or general purpose credit card financial performance drivers with strong analytical skills
- Strong execution / project management skills, with the appropriate attention to detail
- Strong verbal and written communication skills; ability to present ideas to audiences at all levels internally and externally
- Outstanding collaboration skills to establish deep relationships and shared accountabilities with partners in and outside of the business
- Previous experience in credit card marketing, planning and analysis, product development and financials. Experience in e-marketing desirable
- Strong retail card marketing experience, including private label and co-branded cards
- Pick up business understanding so that can understand and communicate effectively across business teams and functional areas teams
- Relationship building skills and flexible style.c
- Excellent experience in contingent and third party credit underwriting
4
Skills For Citi Retail Services VP, Oversight Program Resume
- Solid general management and relationship building experience in organizations of comparable size and complexity
- Direct and proven experience in process reengineering
- Strong Online and Mobile Marketing experience
- Demonstrated experience in driving simplification and speed in the product development lifecycle
- Demonstrated experience solving regulatory requirements in a compliant manner
- Effectively communicate to various Citi Business Partner Prospects (external/prospect facing role)
5
Skills For Retail Services VP Senior Business Data Analyst Resume
- Experience in a corporate communications, agency or related experience
- Demonstrated product lifecycle experience from concept through market delivery
- A strong executive presence and a proven ability to build relationships up, down and across a highly complex organization
- Demonstrated ability to deal with ambiguity and prioritize and manage projects
- Significant Organizational and Project Management experience– requires solid track record in managing complex business & partner needs
- Prior experience with negotiations, vendor relations and project management required
- Basic computer skills with Microsoft Suite and email
- There are opportunities to develop financial statement analysis skills
6
Skills For Retail Services Finance Resume
- Ongoing validation of data provided in various reporting software
- Ongoing validation/reconciliation to insure processes are working
- Business experience desired; 4 in related field (customer analysis, database marketing, risk, financial/operational reporting and/or data analytics)
- Strong working knowledge of SAS including but not limited to Base SAS, SAS Macro Language, SAS/STAT, ODS, and Enterprise Miner
- Experience with and a detailed understanding of website and mobile platforms (digital products), especially in the area of online self servicing
- Experience working within payments with a recent/relevant focus on marketing, program and/or product management
- Business experience desired; 3+ in related field (customer analysis, database marketing, risk, financial/operational reporting and/or data analytics)
- Experience working within co-brand or general purpose credit card industry, with a recent/relevant focus in marketing
- Apply an excellent working knowledge of risk analytics which include scoring and segmentation techniques and their use
7
Skills For Collections Policy Operations Oversight Retail Services Resume
- Experience structuring content for a large scale CMS
- Experience working with large data files (20 MM record files)
- Personally demonstrates the desire for continuous learning and development
- Experience working with large data files (20+0 MM record files)
- Previous experience in marketing operations, project management or product development
- Demonstrated ability to manage issues, providing creative solutions and regular updates to key stakeholders
- Credit card industry experience especially in development and support of a data warehouse and reporting environment is highly desirable
8
Skills For Retail Services Assistant Resume
- Proven track record successfully influencing complex processes, and cross functional or geographically managed initiatives
- Product management and marketing experience
- Strong knowledge of the evolving retail & payments systems / ecosystems
- Experience with mainframe processing platforms
- Works as a Partner: Strong collaboration, teamwork, influencing and thought leadership
- Experience working with large data files (20+ MM record files) is highly desirable
9
Skills For Retail Services, VP Operational Risk Manager Resume
- QA experience in a data warehouse and reporting environment is highly desirable
- 8 – 10 years of work experience that includes relationship management or client-facing support as well as business analysis
- Demonstrated results working in a matrixed organization structure
- Food service management experience with at least five years managing in high volume retail food service required
- Successful experience in a purchasing environment
- Experience in Consulting
- 3 – 5 years experience using SAS (PC SAS, SAS EG, UNIX SAS)
10
Skills For Collections Policy Early Stage Retail Services Resume
- Foster strong working relationships with key business partners
- Experience in retailing within a global context (ideally 7+ years in a leadership role)
- Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to
- Experience using a multi-dimensional Financial database such as Essbase or Hyperion
- Visually inspects & tastes all food products prior to opening for service; assist in preparation of foods as needed and ensures quality food for all areas
List of Typical Responsibilities For a Retail Services Resume
1
Responsibilities For Citi Retail Services Resume
- Functional Business Directors/Managers - Decision Management, Consumer P&L, Commercial P&L and Business Development, Marketing, Field Sales, Finance, Risk and Operations
- Documents and prioritizes task level items for team assignment
- Self-directed and action-oriented who pushes self and others to achieve the best possible experience
- Conducting analyses, developing recommendations, presenting analyses and recommendations, training and coaching client executives and managers
- Monitoring customer and partner use of digital products and taking appropriate action to increase online engagement
- Integrating DMC’s web and mobile channels with those of CRS’ business partners
- Partnering with cross functional teams to incorporate digital information into the decisioning systems
2
Responsibilities For Hss-retail Services Supervisor Resume
- Keeping the team’s work board, burn down charts up to date during the sprint, as required
- Utilize SAS in a UNIX environment to perform risk, financial and data analysis including profiling, sampling, forecasting, and program performance review
- Manage all aspects of report and data extracts testing looking at efficient and comprehensive ways of performing the tests
- Apply sound data management concepts and understanding of business processes for building robust testing processes
- Direct day-to-day work of onshore and offshore finance resources, providing coaching and training to staff
- Business ownership of technology projects that enhance digital acquisition, account servicing, mobile marketing, and integration products
- Cross-functional partners within Citi and the CRS business, including finance, marketing, DM, operations and technology
3
Responsibilities For Citi Retail Services VP Resume
- Oversees branch reporting requirements, such as monthly tracking sheets and logs
- Coordinate with Chief Marketing Officer, on development and deployment of marketing plan and channel support at the product level
- Create and manage marketing budgets, including monthly forecast, and budget reconciliation
- Collaborate with Centers of Excellence to determine proper inputs, including targeting criteria and impacted finance / risk variables, for campaign financials
- Analyze report requirements from a quality assurance perspective, analyzing business requirements, and participating in meetings from design to delivery
- Perform functional and data testing by crosschecking data against golden source
4
Responsibilities For Citi Retail Services VP, Oversight Program Resume
- Assist in leading in the development of short and long-term strategic credit marketing plans to drive retail and credit sales growth for assigned Partners
- Partner - Marketing, Finance and Store Operations Managers
- Retail Services Partner Management Team including COE leaders within each partner business (i.e. Finance, Decision Management, Risk, Business Services, and Legal)
- Preparerisk reports for senior management that include analytics of risk, performance, emerging trends and opportunities
- Front-end acquisition strategy coding and implementation
- Portfolio segmentation, credit line assignment, policy rules, scoring and final decision areas
5
Responsibilities For Retail Services VP Senior Business Data Analyst Resume
- Risk Management, NAPS, testing and operation integration
- Defines business-driven Service Level Agreements (SLA’s) and implements metrics reporting to drive team performance
- Oversight constituencies including various Regulatory organizations as well as Internal Audit and FCR
- Creation of new reporting based on requirements
- Manage the department’s Business Control efforts including RCSA, Sox/EUC, policies and procedures, audit requests, and other related items
- Independent Consumer Risk (GRD), Commercial / Partner Risk as well as various other Global functions (including the Treasury, Collateral Mgmt., etc.)
- Provide leadership for the secured team (including direct reports in Mumbai)
- Develop the portfolio strategy to ensure delivery of the financial plan while serving the business interest of the client
- Develop reporting metrics to ensure applicability of best in class practices
6
Responsibilities For Retail Services Finance Resume
- Develop annual plan and drive forecasting process
- Analyze credit risk data and financial statements to develop, test, and optimize risk factors related to creditpolicies
- Defining and successfully leading complex analytical assessments of account and transactional risk, payment risk, new card products / features and target audiences
- Partner with Citi’s data intelligence resources to fully leverage the various disparate data gathered from customer interactions (calls, online, in store behavior, IVR interactions) to proactively identify detractors to our client interactions
- Own the ‘Treating Customers Fairly’ process and adherence
- Coordinate control, audit and compliance initiatives across the THD’s Risk group and across cross-functional teams
7
Responsibilities For Collections Policy Operations Oversight Retail Services Resume
- Ensure that all operations comply with the policies, regulations, and strategic direction set by senior management, and participate in various control, audit and compliance initiatives across the Macy’s Risk group
- Plan, organise effectively and deliver results to time
- Apply an excellent working knowledge of consumer risk analytics including scoring and segmentation techniques to the digital space
- Hands-on experience of in-store operations
- Experience of POS builds, deployment technology and software distribution
- Inform the Risk teams of new approaches and uses of data for decisioning inclusive of new analytical techniques, data elements and leading edge technology
- Provide analytic expertise and leadership to support integrating Risk Management disciplines into digital initiatives
8
Responsibilities For Retail Services Assistant Resume
- Identify and assess how Risk Management teams can use digital information in credit related decisions
- Working with Risk, Fraud Policy and Ops, Partner Management, Operations, Technology, and Digital Marketing to create analytical solutions to ensure digital solutions meet organizational needs
- Manage vendor relationships as required to support the needs of the partner’s campaigns and ensure activities are aligned with Citi’s vendor management policies
- Responsible for providing timely updates and statuses including direct updates and decisioning discussions with program general managers, COE’s and Business Solutions Team
- Provides solutioning leadership, shared learning’s and subject matter expertise for partner initiatives. Provides oversight and direction for the team in preparing, presenting and coordinating partner project and solutioning presentations
- US and Canada consumer and commercial private label and co-brand cards
- Understand business process and how they might apply in a retail system
- Self-starter, takes initiative and can work independently but also as part of a team
9
Responsibilities For Retail Services, VP Operational Risk Manager Resume
- Well organised, with ability to follow tasks through to completion
- Serve as DMC’s key stakeholder for approved product / platform enhancement projects
- Collaborates with DMC’s governance function to ensure that product / platform enhancements are delivered with proper controls, and adhere to corporate / business practices and policies to ensure that all potential operational and reputational risks have been identified and addressed
- Working with the SPG Chief Decision Management Officer to identify and define DM’s support of business initiatives. Determine the appropriate priority and analytic effort in order to deliver timely solutions for a variety of initiatives
- Communicate analytic results to business partners in order to optimize marketing campaigns while maximizing profitable growth. Manage DM’s involvement in the PRW process and present findings to the Leadership Team to drive changes in strategy
- Creates and manages the overall strategic solutions roadmap for our partners and reports out status as part of the portfolio General Manager’s strategic council in partnership with the IT Relationship BA
- Manage facilitation/logistical support for staff meetings, business reviews and on-going Partner Management staff communications
- Partner with Human Resources to drive consistent goal setting, talent calibration and assessments across partner teams; provide strategic direction & oversight for VIC plan
10
Responsibilities For Collections Policy Early Stage Retail Services Resume
- Lead in-store marketing strategy, while partnering with External Sales team to build Co-brand strategy and ensure execution of programs that meet the portfolio’s goals
- Identify opportunities for card value proposition and loyalty program enhancements and partner with Marketing COE’s to bring recommendations and added value to the partner
- Lead team strategy for card value proposition and loyalty program enhancements and partner with Marketing COE’s to bring recommendations and added value to the partner
- Ensure project progress and statusing by holding stand-ups
- Assist in communications and clearing blocking issues for team members
- Curiosity and passion about digital, especially the retail space, staying abreast of industry news, best practices and emerging consumer and retailer trends
- Develop integration strategies with partner’s tender neutral loyalty program that drives retail card preference, while increasing card penetration rate
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