Retail Store Supervisor Resume Sample
Waino Nienow
294 Briana Stream,
Houston,
TX
+1 (555) 628 1764
Work Experience
Retail Store Supervisor
04/2017
-
PRESENT
Houston, TX
- Integrity - We do the right thing, all the time
- Now - We operate with a sense of urgency and discipline
- As member of the management team attends required meetings and participates in management team decisions involving the store and sales team
- Interact and communicate effectively with customers and all levels of workers
- Customer service or retail management required
- Works with Retail Sales Manager to develop plan of action for underperforming agent
- Review MARS reports to optimize efficiencies while not inhibiting customer service. Track and assign action items based on opportunities identified through MARS reporting
- Work with District Sales Managers and Field Operations Managers to develop various schedules that utilize resources that optimize customer service and efficiencies
Education
National American University - Albuquerque Campus
2012 - 2016
Bachelor's Degree in Management
Professional Skills
- Train and develop a team with strong communication skills
- At all times show professionalism, strong guest service skills, attention to detail and timeliness
- Models 5 Star customer service and selling skills
- Related experience or an equivalent combination of education and experience
- Good interpersonal skills – written and verbal communication
- Computer systems skills – Apps, MS Office – Excel, Word, Outlook
- Basic computer skills with the ability to learn the POS system and Inventory Management system
How to write Retail Store Supervisor Resume
Retail Store Supervisor role is responsible for retail, insurance, reporting, purchasing, inventory, training, basic, outlook, pos, interpersonal.
To write great resume for retail store supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Retail Store Supervisor Resume
The section contact information is important in your retail store supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Retail Store Supervisor Resume
The section work experience is an essential part of your retail store supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous retail store supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular retail store supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Retail Store Supervisor resume experience can include:
- Ensure collaboration with Account Developers to discuss merchandising performance, opportunities and offer suggestions for continuous improvement and increasing sales
- Manage weekly and monthly goals against Cases Per Hour, Unproductive Pulls, Safety, Overtime and Customer Service to ensure we are not only meeting, but exceeding, our customer’s expectations
- Ensures support and receiving functions contribute to a 5 Star customer service experience
- Provides all associates with good working conditions and the personal respect each associate deserves
- Guarantee consistent high standards of customer experience within the Store in accordance with PUMA’s core values and service standards
- Demonstrate the ability to communicate professionally to staff and guests. Respond and engage with customer suggestions, complaints, and recognition
Education on a Retail Store Supervisor Resume
Make sure to make education a priority on your retail store supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your retail store supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Retail Store Supervisor Resume
When listing skills on your retail store supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical retail store supervisor skills:
- Leadership skills: influencing, team building, recognizing others
- Managerial courage and good demonstrated solving abilities
- Demonstrate product knowledge in both hard and soft goods, and up to date with industry trends
- Communicate effectively with co-workers and guests in English
- Leads the welcome desk, check-out and shipping/receiving experiences to exceed customer expectations
- Thoughtfulness: demonstrates careful thought and intention toward the well-being of our associates and customers, proactively anticipating their needs
List of Typical Skills For a Retail Store Supervisor Resume
1
Skills For Supervisor, Levi s® Retail Store Resume
- Experience in using Point of Sales systems and terminology, an advantage
- Accepts payment and operates the cash register
- Ensures products are well presented and good store lay-out
- Supervisory experience in a customer service environment
- Encouraging: gives confidence to associates and customers by supplying them with relevant education, training and support
2
Skills For Retail Store Supervisor Resume
- Purchasing and managing inventory
- Supervise and execute daily operations by opening and/or closing retail outlets, including filling front-line employee positions as necessary
- Create and maintain a productive and safe work environment, including implementing and retaining all company mandated safety-related training and assessments
- Supports the building, developing, and retaining a winning customer service team
- Consistently maintains pristine housekeeping standards on the selling floor and the back room
- . Achieve revenue and profit goals and other KPIs/financial goals including
- Work is spent in an office environment with the other 90% in retail store setting
- Friendly, personable, and comfortable working with people
- Supports an environment focused on training, retention, and reward and recognition
3
Skills For Supervisor, Levi s® Retail Store Resume
- Resolves customer service issues independently, partnering when necessary
- Ensures prompt and accurate special order receiving
- Align daily and weekly merchandising operations to adhere to sales needs
- Day to Day operations of retail store
- Greets guests and answers questions about the merchandise
- Ensures daily store beautification
4
Skills For Retail Store Supervisor Resume
- Represents Company in a professional manner at all times
- One to two years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record
- An understanding of the different functions of each sales discipline and how they relate to each other to ensure the achievement of overall business objectives of the branch
- Responsible for understanding and maintaining own level of Product Knowledge as well as directly responsible for Store(s) Associate’s level of Product Knowledge and the ability to communicate it to customers in keeping with the Be NICE program
- Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
- Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner
- Responsible for understanding and maintaining own level of Product Knowledge as well as directly responsible for Store(s) Team Member’s level of Product Knowledge and the ability to communicate it to customers in keeping with the Be NICE program
- Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals
- Maintain standards of displays, POSM & housekeeping in line with audit checklist
5
Skills For Supervisor, Levi s® Retail Store Resume
- Ensure execution and maintenance of all Visual Guidelines
- Achieve Monthly Activations as per AOP expectations
- Achieve MonthlyTop Up’s Activation as per AOP expectations
- Achieve MonthlySIM sales as per AOP expectations
- Achieve Monthly Device Sales as per AOP expectations
- Ensure staff satisfaction survey results of 85%
- Maintain staff levels in line with H/O guidelines
6
Skills For Retail Store Supervisor Resume
- Interacts with customers over the telephone or face to face
- Ensures stock is adequate to meet store needs, orders placed and received on time
- Helps answer customer questions and problems
- Follows approved policies & procedures
- 401(k) with company matched funds
- Adhere to all policies, rules, and regulations of Vail Resorts
7
Skills For Supervisor, Levi s® Retail Store Resume
- Develop, adhere to, and role model the company’s mission, vision, and values
- Personally contributes to total store team sales goals on a weekly basis
- Acts as sales leader, coach and role model through Floor Management as needed
- Drives efforts to build customer relationships and maximize appointments
- Responsible for flawless execution of all welcome desk activities
- Ensures CSR’s (customer service representatives) are fully trained
- Solicits feedback from CSR’s that enhances the business and creates a culture of continuous improvement
8
Skills For Retail Store Supervisor Resume
- Executes Customer Service expectations set by Store Manager to achieve customer service goals
- Monitors timely completion of tasks
- Reviews inventory received to ensure that only first-quality merchandise is made available to customers
- Oversees receipt and preparation of product for sales floor
- Conducts monthly special order verification
9
Skills For Supervisor, Levi s® Retail Store Resume
- Completes store MOS in adherence to policy/procedure
- Partners with Store Manager to prepare for bi-annual physical inventories
- Sincerity: acts in an honest, genuine and down-to-earth way
- Maintains layaway organization
- Responsible for accurately processing sales, exchange, and refund transactions at the cash desk, with proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable. Also, responsible for processing employee transactions while adhering to the Associate Discount Policy & Procedure
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