Retail Supervisor Resume Sample
Desmond Gusikowski
1663 Erdman Motorway,
Los Angeles,
CA
+1 (555) 298 7805
Work Experience
Intermediate Retail Supervisor
10/2017
-
PRESENT
New York, NY
- Responsible for weekly review of sales, inventory and labor figures via the following reporting mechanisms
- Proficient in Microsoft Office products; Word, Excel, Outlook and PowerPoint – required
- Work a flexible schedule; including nights, holidays and weekends – required
- Reports to Retail Manager
- Weekend, evening and holiday availability required
- Attract, hire, develop, inspire and retain top talent
- Coach, develop to maximize the success and selling potential of all associates
Retail Supervisor
05/2013
-
08/2017
Boston, MA
- Build schedules leveraging business acumen to increase sales
- Set and reinforce clear and aligned expectations, performance, results and accountability with all associates
- Promote the culture of colleague recognition
- Effectively and fairly manage and drive high performance of all associates
- Ensure onboarding and continued training of the associate team
- Positively communicate personal and outlet sales goals (Budget, ADS, UPT, SPH, J.D. Power, FPC, CES) promotions and incentives to team
- Assist the store management team in communicating company values and goals to the employees
- Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
- Cashiers when necessary to expedite the processing of guest’s purchasing
Retail Supervisor for New Retail Stores
12/2006
-
04/2013
Chicago, IL
- Follows and implements all Wage and Hour standards/procedures; to include meal breaks and schedules.
- Assigns daily tasks to retail staff and ensures that the tasks are performed correctly and in a timely manner while maintaining high standards of customer service
- Retail Lead reports to the Retail Supervisor
- Hold pre-shift meetings to ensure that the team are aware of the day’s tasks
- Ensure everything operates smoothly in manager’s absence and that all customer relations issues are handled effectively
- Retail Supervisor reports to the Marina Manager
- Supervises and coordinates activities of all associates on a per shift basis, including training, counseling and enforcing work procedures and service standards
Education
George Fox University - Salem Center
2002 - 2006
Bachelor's Degree in Management
Professional Skills
- Possess excellent organizational skills, communication skills and customer relations skills
- Working knowledge of cash handling, register skills, salesmanship, guest relations, calculator skills and
- Excellent analytical problem-solving and conflict resolution skills
- Computer skills such as WMS, YMS experience and Microsoft Office
- Excellent communications skills both written and verbal - required
- Strong analytical skill; ability to effectively identify issues and propose solutions
- Excellent organizational, analytical, time management and computer skills
How to write Retail Supervisor Resume
Retail Supervisor role is responsible for computer, basic, microsoft, retail, communications, organizational, training, excel, word, customer.
To write great resume for retail supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Retail Supervisor Resume
The section contact information is important in your retail supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Retail Supervisor Resume
The section work experience is an essential part of your retail supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous retail supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular retail supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Retail Supervisor resume experience can include:
- Assist in on boarding and training of new employees in POS, product knowledge, guest service, and sales · Assist Store Manager in communicating company values and goals to the employees · Manage inventory control and meet or exceed inventory goals
- Excellent attention to detail, as well as organization and prioritization skills
- Experience in retail operations, with a proven record of effective performance
- Strong PC skills: POS Systems and Microsoft Office
- High attention to detail with great organizational skills and strong leadership
- Prior experience with ordering, inventory, scheduling, etc
Education on a Retail Supervisor Resume
Make sure to make education a priority on your retail supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your retail supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Retail Supervisor Resume
When listing skills on your retail supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical retail supervisor skills:
- Strong visual merchandising experience and skillset
- Acute attention to detail with a strong ability to prioritize and execute tasks effectively and efficiently
- Excellent customer service skills and problem solving
- Proven ability to communicate effectively in English both verbally and in writing
- Good written and verbal communications skills to communicate with staff and administration to respond to information requests
- Strong communication and organizational skills, detail oriented
List of Typical Experience For a Retail Supervisor Resume
1
Experience For Experienced Retail Supervisor Resume
- Excellent communication skills with ability to plan, develop and set up retail locations is essential
- Provides an open line of communication between employees by showing exemplary leadership skills
- Outdoor sporting goods experience
- Work effectively with others and lead a successful team
- Able to communicate effectively and collaboratively with local, regional, and global leads
2
Experience For Retail Supervisor for New Retail Stores Resume
- Under the leadership of Retail Operations Manager, conduct scheduled store visit to ensure stores are efficiently and effectively managed
- Excellent product knowledge and able to provide excellent customer service
- Providing the highest standards of the ‘Sweaty Betty Customer Experience’ at all times in-store “to inspire women to find empowerment through fitness”
- Keeping yourself up to date with product knowledge in order to provide the best customer experience
- Drawing on advanced knowledge and experience, recommend and implement process improvement initiatives
3
Experience For Seasonal Retail Supervisor Resume
- Skill in supervising to include delegating responsibility, training and evaluating the performance
- Responds to guests complaints by providing them with excellent service an providing them with a solution to their problem
- Ensures client/customer service and satisfaction with efficient cost effective management meeting and exceeding stated expectations for the Retail Area
- Operates in a working environment that is subject to varying levels of crowds and noise, the severity of which depends upon customer volume
- Experience in visual merchandising and the use of plan-o-grams
4
Experience For Advanced Retail Supervisor Resume
- As per policy, required to have personal bags (parcels, totes, backpacks, purses, etc.) checked by another manager prior to leaving the store premises
- Commitment to providing excellent customer service--required
- Knowledge of products and trends within the outdoor sporting goods industry
- Proven ability to handle ordering and inventory
- Able to operate POS system
- Assesses team member selling and technical skill sets and provides training as needed
- Supervises front line employees to ensure a positive customer service experience
5
Experience For Z Market Retail Supervisor Resume
- One to two years supervisory experience in food service operations
- Effective team player and team motivator
- Two years’ experience in a food service job
- Ensuring the highest standards of housekeeping, cleanliness and merchandising are upheld
- Driving forward sales and achieving company objectives
- Assisting in the overall day to day running of the boutique
- Ensuring the team maintains Sweaty Betty standards
- Ensuring the team are adequately trained with up to date product knowledge
- Maintaining the security of the boutique premises, stock and all boutique cash and other payments
6
Experience For SEA Life-retail Supervisor Resume
- Assist with promoting Marketplace marketing efforts and keeping staff apprised of all marketing and programing for the hotel
- Conducts the employee hiring process including position review, posting, interviewing and selection
- Assist in hiring, training, and supervising Team Members
- Supervise retail pack operation to ensure accurate processing and distribution of merchandise meeting and/or exceeding all accuracy KPI’s
- Maximizes sales opportunities by leveraging the sales capabilities of associates by using current selling techniques and company programs
- Ensure all Training Material is practiced in the workplace including Park, Departmental, and Cash handling..
- Proficiency in using Windows and Microsoft Office software, including Excel and Word
7
Experience For Area Retail Supervisor, Fresno Resume
- Proficiency in using Windows and Microsoft Officesoftware, including Excel and Word
- Assists in supervising and coaching all associates
- Ensures quality of work and maintains accuracy and integrity of inventory meeting and/or exceeding all accuracy KPI’s
- Be organized and reinforce the learning process and work closely with training manager
- Proficient in data tabulation & reporting using MS Excel
- Leads, promotes and coaches selling and cultivates an inspired selling culture with aisles associates
- Thorough knowledge of cash handling and inventory/sales auditing is required. Knowledge of point of sale automated systems is required
8
Experience For Raging Waters Sac-retail Supervisor Resume
- Lead and manager of team of 8-12 sales associates responsible for growing sales and meeting goals in a defined territory
- Maintain client objectives through in field coaching and development of retail associates and analyzing reports
- Ensure pricing is accurate and current, including any and all promotions
- Assists Retail Manager in overseeing day-to-day operations of all retail shops and vending
- Responsible for daily ordering for gift shops and vending
- Oversee the timing of the stock orders to maximize key trading periods and factor in the lead times
- Complete all opening and closing procedures on a daily basis
9
Experience For Intermediate Retail Supervisor Resume
- A flexible schedule, including availability during days, evenings, holidays, and weekends
- Develop merchandising plan with buyer & Group Manager. Maintain the merchandising plan for the entire store
- + Balance activities to include Management by Walking Around and personally participating in the physical work of the store
- + Control inventory by performing rack rolling, maintenance, and stock rotation
- + Ensures success by motivating and engaging the team; set the example
10
Experience For Retail Supervisor Grand Geneva & Timber Ridge Resume
- Weekend, evening, and holiday availability required
- Responsible for the scheduling for any shift changes
- Monitors the processing of damaged or transferred merchandise
- Assists in re-ordering merchandise
- Maintain a safe work environment, according to company and external inspection standards, goals and expectations
- Responsible for assisting in physical inventories
- Reviews products and pricing of products to ensure profitability
- Maintains all cash handling procedures and conducts pre-service meetings and huddles
- Six (6) to nine (9) months on the job training required to be proficient
List of Typical Skills For a Retail Supervisor Resume
1
Skills For Experienced Retail Supervisor Resume
- Demonstrated basic computer skills, including word and excel
- Strong people skills, a team leader and player
- Strong people skills, a team player
- Experience: 5 years’ experience in managing staff at supervisory level.)
- Capacity to communicate with associates and clients effectively using a variety of mediums
- Basic computer skills with ability to learn - required
- Basic computer skills and Microsoft Office proficiency
- Prior supervisory experience
2
Skills For Retail Supervisor for New Retail Stores Resume
- An opportunity to expand your leadership skills
- Best in class customer service and communication skills
- Intermediate skills in Microsoft Applications and current Retail applications
- Ensures Guest Satisfaction in all aspects of Gift Shop and Rental operations and effectively resolve all Guest complaints
- Proven team management experience in anretail environment with the ability to lead/develop and motivate our operational teams to deliver exceptional results
- Demonstrate and promote an entrepreneurial spirit by making recommendations targeting increased sales, profits and Guest service and satisfaction
- Keen ability to thrive in a fast paced, multi-tasking environment with shifting priorities
- Strengthen and maintain a strong working relationship with the staff & vendor customer service
- Retail experience, preferably within the cycling industry
3
Skills For Seasonal Retail Supervisor Resume
- Experience in multi-store management; managing over 6 stores and over 2 cities
- Applicable retail experience, including 2 years in a supervisory role
- One (1) year of cafeteria dining or healthcare experience
- Experience in maintaining high levels of service in high-pressure situations
- Provide attendants with necessary tools and training to operate efficiently
- Assure profitability in assigned area by closely monitoring sales, production, cost of goods, inventory; sales techniques, safety and sanitation
- Experience with radio frequency ID systems (RFID), bar code systems, and electronic data interchange (EDI)
- Upervisory experience - required
- Leadership and/or management experience in a specialty retail store environment
4
Skills For Advanced Retail Supervisor Resume
- Leadership experience or potential to lead a crew
- 6 months to 1 year Retail Experience in an apparel store
- 6 months to 1-year Retail Experience in an apparel store
- At least one (1) year of work experience with significant supervisory responsibilities
- EPIC PASS good at any Vail Resorts Mountains
- Strong familiarity with digital and specialty print products and production techniques
- Previous foodservice and supervisor experience
- Three to five years of foodservice supervisory experience
- + 0-2 years previous experience
5
Skills For Z Market Retail Supervisor Resume
- Develop and maintain a strong relationship with the Retail Team
- Proven ability to be professional, energetic, self-motivated, able to motivate others
- Retail experience, preferably in high volume/high unit retail environment
- Follow proper procedure for payment of goods sold
- Operates register, handles cash, and process credit card transactions
- Proven ability to work indoors and outdoors, in all types of weather
- Proven ability to read, write, and communicate in English
- Proven ability to communicate in a professional and efficient manner both in written and verbal formats
- Training, supervising and scheduling of all gift shop staff
6
Skills For SEA Life-retail Supervisor Resume
- Reporting and inputting of cash and sales
- Ensuring the hygienic cleanliness of the shop, work surfaces and equipment
- Demonstrating comprehensive knowledge of and ability to use technology, and hardware and software tools
- Creating, in conjunction with Resort Retail Inventory Manger and Sports/Hotel Retail Manager, scheduled inventories
- Responsible for supervising and coordinating all functions of the gift shop, including inventory, ordering & re-stocking of the gift shop
- Assists in coordination of receiving of all merchandise, including pricing, merchandising product on floor and warehousing back stock
- Work with Group Manager in preparing operating & capital budgets, including labor and OTBs, and in completing monthly variance reports
- Provides staff training and coaching, working with Enterforce as needed
7
Skills For Area Retail Supervisor, Fresno Resume
- Performs inventory processes – receiving, trouble shooting, checking inventory levels
- Conducts opening or closing functions - Count / balance safe, count opening drawers, etc
- Cash register, cleaning supplies and equipment, retail fixtures, pricing/labeling equipment
- Capable of working & excelling in a challenging & competitive environment
- Assist with interviewing, counseling, scheduling of retail colleagues
- Ensure all Training Material is practiced in the workplace including Park, Departmental, and Cash handling
8
Skills For Raging Waters Sac-retail Supervisor Resume
- Assist to increase the overall sales in the responsible district by setting proper targets and implementing operating plans
- Develops retail staff schedules and requests for time off, ensuring adequate coverage for operations and stepping in when needed
- Performs daily reporting and reconciliation of Tour Center transactions to include processing of web transactions for tour sales
- Responsible for ensuring employees are taking their meals
- Competitive benefits packing including Medical, Vision, Dental, 401k
- Develop merchandising plan with buyer & Group Manager. Maintain the merchandising plan for the store
- Daily operating responsibilities for all retail locations, including leased/vendor locations
- Assist Guests with general questions pertaining to inventory and pricing, as well as any other guest concerns
9
Skills For Intermediate Retail Supervisor Resume
- Responsible for cash handling, safe verifications, and preparing deposits
- Ensure quality execution by conducting in-store audits and assisting with completion of projects to meet client expectations
- + Able to lift and carry 20-100 pounds with team lifting or mechanical assistance
- Provides next level of escalation for customer, operational, technical and other concerns, involving management when necessary
- Conducts interviews for sales associate roles and assists with the selection and onboarding processes
- Trouble shoots technical, staffing and crowd control issues to maintain operational efficiency
10
Skills For Retail Supervisor Grand Geneva & Timber Ridge Resume
- Provides Galaxy POS trouble shooting and expert knowledge
- Leads communication efforts with vendors regarding shipments, orders, discrepancies, and credits
- Conducts receiving of inventory as needed
- Generates various reports as needed for inventory analysis and sales activity reporting
- Oversees merchandising of both retail stores
- Supervises serving of meals for all areas of the Retail
- Work a flexible schedule; stores are open 7 days a week and hours vary depending upon location, season, and type of store - required
- Daily recording of refrigerator and freezer temperatures
List of Typical Responsibilities For a Retail Supervisor Resume
1
Responsibilities For Experienced Retail Supervisor Resume
- Basic computer skills with the ability to learn the register--required
- Strong communications, problem-solving abilities. Complete understanding of the English language
- Experience of stock management, ordering and stock takes
- Previous team management experience in a retail environment
- Discount at Goodwill Stores
- + Operates cash register as required
- Responsible for opening and closing specific locations according to expectations of the management team
- Control loss prevention including performing a yearly inventory
2
Responsibilities For Retail Supervisor for New Retail Stores Resume
- Work with Group Manager in preparing operating & capital budgets
- Complete mail orders and mail returns, update mailing lists
- Accountable for the prevention and resolution of customer issues by ensuring a high level of customer service is provided by associates
- Responsible for all merchandiser and new-hire training and associate development in assigned region
- Teach / Support / Promote / Maintain the Wonderful Merchandising mission and goals, "Best Practices" and objectives for responsible personnel and territories
- Use office equipment, word processing, spreadsheet systems
- Lead a team of up to 100 Engagement Specialists to include communicating CROSSMARK’s policies, procedures, expectations and dress code
3
Responsibilities For Seasonal Retail Supervisor Resume
- Oversee the cleanliness of work stations including floors, worktables, walls, and stock rooms
- Responsible for cash handling, and daily audits of cashiers
- Monitor performance in achieving Key Performance Indicators (KPIs) and Mystery Visit targets
- Oversee the training and supervision of all new Team Members and Seasonal Management
- Plans and executes expense budgets including supplies, labor and inventory
- Responsible for timely submittals of reporting product needs, trend information and seasonal issues per the Retail Weekly Report
- Responds to customers requests in a timely fashion and utilizing the Omni Moments of Service Philosophy
- Assists in transferring all product appropriate to be sold within the retail location from other resort retail locations
- Oversees the Retail Shops to ensure that guest expectations are exceeded and that the shops are operating on a profitable basis as outlined in the budget
4
Responsibilities For Advanced Retail Supervisor Resume
- Assist with the development and maintain operating budget for Retail Shops
- Operation of retail outlets. Knowledge of inventory, receiving, COS and all associated systems and equipment
- Manage the day-to-day operation of the retail area, ensuring efficiency, safety, and world class customer service for our internal and external customers
- Meet secondary spend, Key Performance Indicators (KPI), and Mystery Visit targets while controlling labour costs, costs of sale, and other expenses
- Ensure the general appearance of the selling areas is in accordance with standards
- Update and implement staff training programs
- Prepare and provide disciplinary actions within appropriate time including termination
- Prepare staff schedule as well as monitoring usage of budgeted hours
- Handle guest issues pertaining to products or staff
5
Responsibilities For Z Market Retail Supervisor Resume
- Responsible for the completion of stock counts, receiving, transfers and price changes on a daily basis
- Assist clerks in learning product knowledge
- Assist with staff training and hold all staff accountable
- Assist with maintaining proper par levels on Marketplace inventory
- A complete understanding of the Yellow Dog inventory system
- Free Epic ski and snowboard pass to our world-class resorts; including Northstar, Kirkwood, and Heavenly
- Great Salomon clothing and shoes provided for uniforms
- High technology acumen with digital print and finishing equipment, computer hardware and software
- Courtesy and tack in dealing with guests, co-workers, as well as others
6
Responsibilities For SEA Life-retail Supervisor Resume
- Perform physically demanding tasks linked to merchandise shipments
- Flexible Spending + Health Savings Accounts
- Assist the Community Team in creating a positive buzz around the brand in the local neighborhood
- 37 hours a week working 30 weeks a year
- Assists management with expense control including Overtime, T&E, and other departmental expenditures
7
Responsibilities For Area Retail Supervisor, Fresno Resume
- Hold weekly staff meetings. Continually strive to improve employee training
- Participate in all retail/rental & corporate training programs
- Change displays frequently to keep store looking original and fresh
- Hold weekly staff meetings and continually strive to improve employee training
- Inform management of any irregularities within both stock and accounting procedures
- + Completes or delegates tasks, as required, to bring store into compliance with “guest service” standards
- + Responsible for store performance in the following areas
- Assist and support retail staff in any of their job functions, as needed
- Communication via manager and staff logs
8
Responsibilities For Raging Waters Sac-retail Supervisor Resume
- Ensures individual department objectives and coaches the associates to reach their respective department’s productivity and inventory accuracy goals
- Have the ability to properly fit ski and/or snowboard equipment
- Able to work as a team with human sensitivity & collaborate cross-funtionally
- Supervises the department’s daily activities
- Executes Performance Development Reviews (PDR’s) in a timely manner
- Leads and models selling in the technology and furniture departments and cultivates a selling culture with associates working in the departments in order to achieve current goals and targets
- Maximizes department sales opportunities by leveraging the sales capabilities of the Technology associates by using current selling techniques and company programs
- Prepares quotes on systems and related products where required
9
Responsibilities For Intermediate Retail Supervisor Resume
- Develop/maintain relationships with retailer produce field operations personnel and supervisors to facilitate account penetration, and to maximize sales and distribution on company products and programs by utilizing established contacts
- Acknowledge guests according to GuestPath Universal Service Standards. Actively answer guests’ questions and assist them whenever possible to give a memorable experience
- Upervisor or managment experience
- Complete transactions efficiently, courteously, and in a manner which encourages guests’ return
- Daily Audit’s on all Points of Sale
- Daily X-out’s of Registers
- Become an expert in and train in all Omni Related Retail SOP’s
- Work independently with entrepreneurial mindset
10
Responsibilities For Retail Supervisor Grand Geneva & Timber Ridge Resume
- Fluent in oral and written Mandarin Chinese
- Passion for quality and to exceed customer expectations
- Work within Stadium Operations Manual to follow all proper procedures to ensure all product inventory is accounted; includes, but not limited to receivers, transfers, sales, returns, cycle counts, etc
- Discipline staff as necessary, based on CBA and employee handbook
- Occasionally inside retail warehouse
- Lead by example. Coaches and motivates staff to provide best possible guest experiences, to maximize sales opportunities and to ensure secondary spend targets are achieved
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