Scheduling Specialist Resume Sample
Jaylin Emmerich
7785 Hershel Isle,
Detroit,
MI
+1 (555) 305 1683
Work Experience
Scheduling Specialist
06/2017
-
PRESENT
Chicago, IL
- Participates in administrative “on-call” communication with staff and/or family members regarding schedule changes with professional staff
- Ensures that requests for homecare service are filled promptly, and scheduled into computer in a timely manner
- Ensures that homecare schedules are complete and accurate in computer, and update as changes occur
- Monitors "No Show Alerts" and follows up to adjudicate in a timely manner
- Reviews all scheduled homecare daily in preparation for payroll review, and billing approvals by manager
- Ensure that homecare schedules are complete and accurate in computer
- Data enters all information for new paraprofessional hires into Rosalind and maintains the Associate’s physical employee file as appropriate
Integrated Planning & Scheduling Specialist
05/2013
-
01/2017
Boston, MA
- Customer Focus:Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience
- Specialty/Department/Practice –[Enter Spec/Dept/Prac] (i.e. Critical Care, Radiology, Family Care)
- Acts as a liaison on behalf of the Registrar’s Office with departmental contacts to answer course and classroom scheduling inquires and troubleshoot system issues
- Utilizes Astra’s room scheduling optimizer to assign courses to appropriate classrooms in the GPC and shared computer classroom inventory. Independently works to resolve any time/room conflicts
- Serves as the primary contact between the Registrar’s office and Academic Support and Disability Services and insures room assignments and changes are made in compliance with Americans with Disabilities Act regulations
- Demonstrates excellent customer service skills by providing a patient friendly and pleasant registration process to assure that patient and family needs are met in a timely manner
- Responsible for accurate registration of patient, communication of policies, financial responsibilities and Patient Rights and Responsibilities according to departmental operating procedures
Senior Scheduling Specialist
08/2007
-
03/2013
Boston, MA
- Schedule tests, procedures, and referral appointments
- Communicate with patients regarding appointments and instructions for procedures and tests
- Work on multiple modules/component designs
- Schedule patient appointments via phone or fax in a timely, efficient and courteous manner and maximizes the patients’ appointments by scheduling multiple services on the same day if possible and appropriate
- Coordinates and ensures necessary equipment is ordered, room availability/scheduled, presurgery medication, etc is arranged prior to scheduled procedure
- Performs data entry into ProStaff for all scheduling needs. Ensures the system is updated timely as client’s needs change
- One to two years of job-related prior experience
- Working knowledge of the public accounting or professional services firm desirable
Education
Montana State University - Northern
2003 - 2007
Bachelor's Degree in Business
Professional Skills
- Excellent demonstrated customer service skills, analytical thinking, and ability to prioritize tasks effectively
- Excellent communication and customer service skills. Strong organizational and analytical skills; innovative with ability to identify and solve problems
- Basic computer skills, including demonstrated ability to effectively use of Microsoft Outlook, Excel and general data entry concepts and search functionality
- Experience utilizing strong interpersonal, communication, and presentation skills
- Strong written and verbal communication skills to work closely and effectively with people at all levels in the organization
- Strong analytical, diagnosing ability, problem solving and conceptual skills
- Excellent organizational skills with the ability to accomplish multiple tasks and have the flexibility to meet changing demands on a daily basis
How to write Scheduling Specialist Resume
Scheduling Specialist role is responsible for customer, organizational, interpersonal, analytical, computer, microsoft, organization, medical, software, innovative.
To write great resume for scheduling specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Scheduling Specialist Resume
The section contact information is important in your scheduling specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Scheduling Specialist Resume
The section work experience is an essential part of your scheduling specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous scheduling specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular scheduling specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Scheduling Specialist resume experience can include:
- Extensive phone experience, excellent spelling, and alphabetical sequencing skills are required
- Effective communication skills with physicians, nursing staff, co-workers, patients, and their families
- Problem solving, and analytical skills
- Attend management meetings and effectively communicate the scheduling outlook
- ) Entry level analytical skills
- Proficient typing and computer skills
Education on a Scheduling Specialist Resume
Make sure to make education a priority on your scheduling specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your scheduling specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Scheduling Specialist Resume
When listing skills on your scheduling specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical scheduling specialist skills:
- Strong computer skills (Word, Excel, Access Lotus Notes, etc.). Proficient in spreadsheets and databases, SAP desired
- Good written, oral, and telephone communication skills
- Excellent written and interpersonal skills
- Good verbal and writing communication skills in English
- Excellent interpersonal and communication skills and proficient with computer applications
- Excellent time management, Organization and customer service skills required
List of Typical Experience For a Scheduling Specialist Resume
1
Experience For Integrated Planning & Scheduling Specialist Resume
- Strong organizational and analytical skills; innovative with ability to identify and solve problems. Ability to adapt, prioritize and meet deadlines
- Possess strong IT skills
- Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner
- 6 months experience as a medical receptionist with strong knowledge of coding
- 6 months related experience and/or training, or equivalent combination of education and experience
2
Experience For Planning & Scheduling Specialist Resume
- Prior customer service work experience, specifically in a contact/call center environment
- Experience developing schedules and other resource planning outputs with Aspect Workforce Management
- Proposal planning and scheduling experience
- Effective facilitation of interactive planning sessions
- Experience working with one or more workforce management systems such as eWFM, IEX
- Experience working with one or more workforce management systems such as eWFM, IEX, Verint, etc
- Scheduling experience required
- Integrated scheduling or project management experience
3
Experience For Senior Scheduling Specialist Resume
- Experience in Refining / Oil & Gas Industry
- Experience shadowing with workforce team
- Experience using Call Center tools (e.g., workforce software, automated call distribution systems)
- Experience in a workforce support role (e.g., scheduling, intra-day operations)
- Experience with scheduling tools e.g. Microsoft Project
- Experience with MRP and production scheduling
4
Experience For Batch Scheduling Specialist Resume
- Advanced Technical Education (B.Sc./M.Sc. or equivalent) or matching work experience
- Experience using industry accepted project management tools and/or Microsoft Project (MS-Project) or Open Plan Professional (OPP) schedule applications
- Experience integrating schedule networks
- Experience with Earned Value Management (EVM) with applying Defense Federal Acquisition Regulations Supplement (DFARS) requirements
- Experience with program planning activities and proposal schedules
- Project/program scheduling experience is required
- Experience utilizing technical requirements
- Experience using a logical approach to improve processes and solve problems
- Strong track record of process improvement and implementing change
5
Experience For Expressrent Workforce Scheduling Specialist Resume
- Experience using Open Plan Professional, Microsoft Project, Milestones Professional and Excel
- Basic knowledge and experience using Open Plan Professional
- A good understanding of medical terminology required
- Experience in moving material through the product delivery cycle, proficient with a PC, and data analysis
- 3 ? 5 years of experience as a Scheduling Specialist II
- Six months to two years experience executing Healthcare standards, processes, policies, procedures required
6
Experience For Senior Turnaround Scheduling Specialist Resume
- 3) Demonstrates an understanding of the job description, performance expectations, and competency assessment
- Have experience working within a service delivery or contact centre
- Medical office or hospital scheduling experience
- Experience in scheduling for radiology procedures for a hospital
- Interviews new patients via telephone prior to scheduling appointment
- Works closely and maintains good relationships with hospital ancillary departments
7
Experience For Project Controls Scheduling Specialist Resume
- Validates procedure/test scheduled is appropriate to physician orders
- Contacts patients to confirm scheduled dates and times to confirm Radiology/Imaging schedule prior to actual day of procedures
- Workforce Management Experience
- Experience communicating to various levels within the organization
- Manages his team to cooperate to a safe working environment
- Establish and prioritize meaningful and clear milestones for all active projects
- Maintain and report on consolidated schedules of all studies
- Ensure good schedule linearity performance
- Knowledge and experience in standard software
8
Experience For Clinical Scheduling Specialist Resume
- Ensure full audit trails are maintained and evidenced where required
- Coordinate the scheduling, referral management, registration, prior authorization and insurance verification processes for patients
- Assess, analyze and validate contractor-provided schedules for quality, reasonableness and competitiveness throughout the project lifecycle
- Audit, validate and confirm physical progress and earned value calculations for both in-house and contractor activities
- Approach all aspects of the work being performed with safety as the highest priority
- Actively participate in scheduling meetings with operation partners to finalize priority of work orders and necessary lead times
- Maintain a current list of all subcontractors with contact, training and skill set data
9
Experience For Enterprise Scheduling Specialist Resume
- Escalates issues to the Manager for work which does not appear to be valid or costly
- Experience as a planner
- Previous experience in customer service, sales, or other related fields
- Prioritize and multitask
- Work experience in an industrial environment
- Experience with Department of Defense Federal Acquisition Regulations Supplement (DFARS) requirements
- Work as a member of a high-performance team and held to account to the effective achievement of the project end objective
- Claim denials/insurance experience
- P6 experience required
10
Experience For Academic Scheduling Specialist Resume
- Experience with Microsoft Project
- Experience with Microsoft Excel applications (such as formulas and filters)
- MS Project experience with Integrated Schedules and Logic networks
- Experience with multi-function collaboration to develop and maintain the program Integrated Master Schedule
- Experience with Microsoft Project Server, Microsoft Project Professional, Milestones Professional
List of Typical Skills For a Scheduling Specialist Resume
1
Skills For Integrated Planning & Scheduling Specialist Resume
- )Strong cross-functional collaboration & communications skills
- Exceptional level of general business competence, including excellent communication in all forms, organization, and time management skills
- O Strong verbal and written communication skills and ability to communicate with all levels of the organization
- Display strong internal customer service and follow-up skills
- Exceptional reporting and presentation skills with good attention to detail
- Proven customer service skills are essential
- Strong computer skills (Word, Excel, Access Lotus Notes, etc.)
- Strong individual communications skills
2
Skills For Planning & Scheduling Specialist Resume
- Solid written and verbal communications skills and the ability to interact with variety of customers and stakeholders
- Strong teamwork and interpersonal skills; ability to communicate to and persuade many levels of the corporation
- Planning/Scheduling experience OR related experience in Engineering, Procurement, or Construction (EPC) Planning and Scheduling
- Experience as a Planner/Scheduler OR related experience in Engineering, Procurement, or Construction (EPC) Planning and Scheduling
- Capable of switching between outpatient testing and physician skillsets and outbound and inbound calling functions
- Mars Competencies: Dealing with Ambiguity, Planning, Problem Solving, Customer Focus, Communication Skills and Conflict Management
3
Skills For Senior Scheduling Specialist Resume
- Experience establishing relationships and maintaining strong on-going communication with customers, suppliers and/or vendors
- Eight or more years of related experience, including pipeline scheduling or logistics experience
- Strong insurance authorization and scheduling experience in a healthcare setting
- Demonstrated experience working with complex patient scheduling and service access process
- Work effectively with physician offices to build relationships and encourage future referrals
- Exceptional computer skills. Ability to build macros, databases, or applications to improve business processes
- Interpersonal communication skills. Flexibility, initiative, detail orientation, and adaptability are all essential requirements to
4
Skills For Batch Scheduling Specialist Resume
- Five years of directly related experience in scheduling, EPIC experience, and clinical terminology
- Three year's of directly related experience in scheduling, EPIC experience, and clinical terminology
- Work effectively under pressure within a busy and diverse environment
- Experience with electronic data management including scheduling, typing, and document formatting
- Experience creating integrated schedules encompassing design, manufacturing, equipment and resource requirements
- Experience collecting and analyzing data and generating metrics reports
5
Skills For Expressrent Workforce Scheduling Specialist Resume
- Experience compiling and analyzing Call Center data and recommending actions
- Experience with project planning, operations planning or scheduling
- Experience in program planning, project management, integrated scheduling, industrial engineering, and/or related disciplines
- To have full use and understanding of systems used for logging and scheduling jobs - Maximo and 360 experience would be advantageous
- Handles a high volume of incoming and outgoing communication from the unit while providing excellent customer service
- Experience in supply chain, forecasting or planning/scheduling
- Capable of switching between outpatient testing and physician skill sets and outbound and inbound calling functions
- Previous experience of working with scheduling software would be advantageous
- 4) Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards
6
Skills For Senior Turnaround Scheduling Specialist Resume
- Experience developing and integrating program-level master schedules
- Experience using Materials Requirements Planning (MRP) tools
- Experience developing and/or maintaining integrated schedules
- Significant experience of major international (multi-$bn) EPC/EPC(m) as the scheduling specialist using Primavera software
- Six months to two years hospital or medical office clerical support and Imaging scheduling experience required
- Experience leading or managing a team or project
7
Skills For Project Controls Scheduling Specialist Resume
- Experience with integrating and maintaining program level schedules
- Experience using Open Plan Professional (OPP), Microsoft Project, Milestones Professional, and Materials Requirements Planning (MRP) tools
- Experience with scheduling tools, and program scheduling & resource management
- Experience modeling complex development programs including integration of activities across multiple projects, suppliers, and resources
- Experience with Planning and Scheduling in Aerospace or similar industry
8
Skills For Clinical Scheduling Specialist Resume
- Experience working or collaborating across teams
- Experience leading or managing teams or projects, formally or informally
- Experience in Planning & Scheduling
- Experience developing relationships and negotiating commitments with other functional groups to develop and maintain an integrated schedule
- Experience collaborating and working across teams in a fast paced, technical environment
- Experience developing and maintaining integrated schedules
- Build tools using MS Excel, Access, or other applications that improve our scheduling processes, communication and team effectiveness/efficiency
- Experience developing and managing schedule networks
9
Skills For Enterprise Scheduling Specialist Resume
- Experience Master Production Scheduling or Detail Scheduling
- 1+ years of experience multitasking in a Windows operating system environment
- Experience with developing and maintaining database software
- Develop and maintain effective working relationships with staff and patients at all times during face to face and over the phone encounters
- Identify areas for process improvement and assist with creating and revising the process to ensure better efficiency and customer experience
10
Skills For Academic Scheduling Specialist Resume
- +2 years of experience developing schedules and other resource planning outputs with Aspect Workforce Management
- Maintains strong understanding of generally accepted scheduling practices and principles
- Assists with data validation of the class schedule rollover for each semester based on the scheduling agenda
- Able to give a clear, concise instructions regarding clinical information (records, films, and slides) needed prior to or at the time of the appointment
- Experience using Program Management Best Practices
- Experience with standard project scheduling tools such as Microsoft Project and Project Server
- Experience working with schedule networks
- Experience using Microsoft Project, Primavera, or other project management tools
- Experience using Open Plan Professional (OPP)
List of Typical Responsibilities For a Scheduling Specialist Resume
1
Responsibilities For Integrated Planning & Scheduling Specialist Resume
- Strong communication skills both in written and spoken English; Ability to have a professional dialogue with external contacts
- Attention to detail, good time management and organizational skills
- Demonstrate excellent customer service approach with station personnel
- Basic computer skills related to data entry and retrieval are essential. Accurate computer entry at 35-40 wpm
- At least one (1) year of experience working with Boeing Global Services Boeing Converted Freighter (BCF) process
2
Responsibilities For Planning & Scheduling Specialist Resume
- Total experience
- Experience in a Lead level role on a $500 million job required
- Experience analyzing data (e.g., schedule risk analysis; critical path analysis) and generating metrics (late items, look ahead, and schedule variance)
- Lead the integration of supplier and partner plans and schedules into the IMS to ensure the whole team is operating to the same rhythm and priorities
- Previous experience in hospital or clinic setting
- Progressive experience in varying planning & scheduling capacities on large capital projects ($150M+)
3
Responsibilities For Senior Scheduling Specialist Resume
- Experience as Lead
- Liaise with Operations and Master Planning to define and validate available capacity
- Experience in managing internal or external customer relationships
- Experience with Medical Scheduling
- Advanced knowledge and experience using MS Project
- Proven capability of quality software implementation, both theory and practical, using standard, repeatable processes
- Experience in monitoring jobs and performance on multiple platforms (mainframe, mid-range, UNIX, Windows NT) and associated communication networks (LAN WAN)
- Coordinate, validate, and when approved enter shift adjustments and trades.
4
Responsibilities For Batch Scheduling Specialist Resume
- Medical Office experience
- Experience with PW2000 or F117 Engines
- Experience in Open Plan Professional (OPP) and/or Microsoft Project (MS Project) schedule applications
- Experience with schedule compliance and Integrated Baseline Review (IBR) preparation
- Experience customer service or healthcare/medical office environment
5
Responsibilities For Expressrent Workforce Scheduling Specialist Resume
- Multiple site and subcontractor schedule integration experience
- Experience with proposal schedules
- To have obtained a Project Management Certification (ex. PMP) or have experience with PMBOK principles/relevant coursework
- Experience with multi-function collaboration to develop and maintain program Integrated Schedules
- Deltek Acumen Fuse & 360 experience
- Customer service experience in a healthcare/medical office environment
6
Responsibilities For Senior Turnaround Scheduling Specialist Resume
- Experience with Open Plan Professional
- Experience with Program Start Ups
- Experience in fast paced, highly collaborative environment
- Related experience
- Related experience in healthcare environment required
- Medical office or health care or other relevant experience required
- 1+ years of customer contact experience in a sales and/or call center environment and/or 30 college credit hours
- 1 year of financial investment experience
7
Responsibilities For Project Controls Scheduling Specialist Resume
- Experience within Mainframe and/or Distributed batch environments
- Some experience with database management systems
- Experience in personal computer systems
- Experience in customer service or healthcare/medical office environment
- Customer service experience in a healthcare/medical office environment
8
Responsibilities For Clinical Scheduling Specialist Resume
- Experience with data transfer protocols such as FTP & NDMUN, either from PC to server or PC to mainframe
- Scheduling and Engineering Change responsibilities for specialized configurations/new products
- Ongoing knowledge of scheduling and registration procedures as per department or physician office protocols
- Programming syndicated, local, and network shows to ensure accuracy of show numbers and timing
- Working closely with the stations to confirm that there are no gaps in programming
- Understanding of testing objectives and practices
- Planning and executing Shift bids and Mini bids
9
Responsibilities For Enterprise Scheduling Specialist Resume
- Recommending optimal schedules to meet business needs
- Analyzing schedules to fit call curve due to attrition
- Optimizing breaks and lunches for short term schedules
- Processing planned time off, overtime, comp time, and voluntary time off
- Analyzing project schedule performance, utilizing sound schedule quality metrics and schedule risk analysis techniques
10
Responsibilities For Academic Scheduling Specialist Resume
- Presenting schedule analysis results and recommendations to program management as well as other internal and external customers
- Supporting preparation, development, coordination and maintenance of an integrated plan and schedule to meet GBSD program requirements
- Supporting implementation of the Enterprise Standard Gated Process (ESGP) across BDS and participate in program start up assists and compliance support
- Establishing task interdependencies
- Leading the preparation, development, and maintenance of integrated plans and schedules to meet program and/or project requirements
- Willing and able to obtain a DoD Top Secret Security Clearance
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