Service Leader Resume Sample
Arlo Corwin
394 Alison Circles,
New York,
NY
+1 (555) 495 2868
Work Experience
Service Leader
02/2018
-
PRESENT
Dallas, TX
- Passion for delivering excellent guest service
- Willingness to work across front office and F&B functions
- Capabilities to lead the team to connects with guest to make them feel at ease in a friendly way
- F&B discount at Hotel’s selected Restaurant
- Leads the maintenance shop and provides daily supervision of shop supervisors/lead persons/shop employees
- Follows company procedures to ensure parts are purchased through Swift national accounts. Monitors the purchasing and takes corrective action when out of compliance
- Responsible for parts inventories, fuel inventories, receipts and processing of Po's for payment of parts, outside labor and repairs; responsible for local warranty claims and the warranty returns process
Guest Service Leader
12/2011
-
12/2017
Boston, MA
- Communicates truck availability status; responsible for repair decisions made on equipment in the region
- Responsible for employee training using the Swift "M" grade training packet, ensures that each technician has an up to date packet and a process for signing them off on each shift. Responsible for training safety programs for maintenance employees, OSHA, EPA, Right to Know, and Forklift certification
- Leads accident estimates and bids for equipment outsourced from their location
- Responsible for building and yard maintenance to ensure the shop is equipped adequately and safely
- Interviews and hires prospective maintenance employees
- Ensures the shop meets all government regulations (state and federal E.P.A. OSHA)
- Negotiates with local vendor for uniforms, trash, hazardous material disposal, chemical supplies, etc
- Responsible for the completion of OEM and Swift recalls on their assigned equipment and equipment repaired at their facility
- Responsible for the preventative maintenance of the equipment assigned to their terminal as well as through traffic and trailers located at customer sites with in 200 miles. Ensures that Swift trailers located on their yards are inspected daily through safety lanes or yard checks. Ensures assigned customer locations have a written schedule on when tire inflation and safety checks are performed
Member Service Leader
02/2009
-
11/2011
Detroit, MI
- Leads customer site trailer maintenance and is responsible to increase uptime and to reduce outsourcing, improve customer satisfaction, and communicates high cost areas to the Regional Directors. Provides feed back on Customer site programs
- Performs periodic on site inspections at their yards and customer locations to evaluate the success of their Shop Operations maintenance program
- In conjunction with the Assoc Physician-in-Chief, provides leadership and direction for the chiefs/managers of their service line bundle (e.g. (1) medicine, psych, derm, and allergy; (2) women's health, pedi/teens, alternative medicine, and PT; (3) surgery, occ med, neuro, surg/med/pedi subspecialties, and imaging; and (4) ancillary/support services) across the service area
- Develops, implements, and evaluates effective policies, standards, practices, and procedures and assures compliance with administrative, legal, and regulatory requirements of the Health Plan Contract and government/accrediting agencies
- With other Service Line Leaders, participates in the Service Line Strategy Team, reviewing member needs and developing coordinated response to those needs. Problem solves issues between service lines and various sites with other Service Leaders and Associate Physicians-in-Chief
- Coordinates planning efforts related to service changes, implementation of new products and new practice models, which includes problem solving between service lines and KFH
- Oversees implementation, development and monitoring of service, quality and utilization standards, continually evaluating/improving service delivery by initiating best practice models
Education
Muskingum University
2004 - 2009
Engineer's Degree in Business
Professional Skills
- Excellent communication skills, interpersonal skills and team-building skills
- Have strong communication skills and excellent inter-personal skills
- Strong leadership skills and positive working attitude, good coordination ability and motivated with a strong sense of initiative
- Strongplanning, organizational and delegation skills
- With excellent skills on the following: Presentation, Communication, Organization & Writing
- Excellent communication skills in reading and writing English
- Communication effectiveness/demonstrated high level of interpersonal skills
How to write Service Leader Resume
Service Leader role is responsible for english, interpersonal, training, leadership, customer, basic, organizational, chinese, insurance, messaging.
To write great resume for service leader job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Leader Resume
The section contact information is important in your service leader resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Leader Resume
The section work experience is an essential part of your service leader resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service leader responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service leader position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Leader resume experience can include:
- Detail oriented – Strong organization, multitasking and time management skills
- Eye for detail and Excellent organizational skills
- Self Starter, attention to details and good interpersonal skills
- Excellent communication skills - oral and written English
- Strongcommunication skills, both verbal and written
- Programming skills is an advantage
Education on a Service Leader Resume
Make sure to make education a priority on your service leader resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service leader experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Leader Resume
When listing skills on your service leader resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service leader skills:
- Has a solid work ethic with strong listening and customer service skills
- High quality Technical management skills, team work, dealer management and basic financial management skills
- Able to effectively operate a Building Management System to diagnose faults and adjust operating parameters in the HVAC, eletrical and other systems
- Demonstrable ability to work independently with good decision-making skills
- Strongrelationship building skills
- Excellent communication skills and, in particular, the ability to write with clear and concise text
List of Typical Experience For a Service Leader Resume
1
Experience For Guest Service Leader Resume
- Flexible and has good interpersonal skills
- Good interpersonal and communication skills (
- Fluent in oral and written English and Chinese language and excellent communication skills
- Typing skills essential
- Communication skills in reading and writing English
2
Experience For Service Access Team Leader Resume
- Excellent communicator and proven ability to build networks and relationships with internal and external customer base
- Proven experience in a management /leadership role
- Proven experience of P&L responsibility
- Exceptional communication skills in English & Kannada
- Previous Shangri-La Hotels and Resorts experience valuable or comparable experiences in world-class hotels
- Education to GCSE O Level; or three to six months related experience and/or training; or equivalent combination of education and experience
- Lead the team. Team player with good leadership skill
- Fluent English & Mandrin verbal and written skills
- Coordinating implementation of field modifications and monitor effectiveness
3
Experience For Member Service Leader Resume
- Has a strong background in IT Networking, Computer and Printer Troubleshooting
- Working experience in Training position
- Assist in receiving and issuing goods physically when required
- Problem solving –adept at juggling multiple needs, collaboration within strong network of contacts to creatively and successfully resolve problems
- Good understanding, spoken, oral and written proficiency in English
- A strong understanding of industrial markets
- Proven track record of running a service business unit (five to seven years) in a related industry
4
Experience For Service Access Team Leader Gi Access Center Resume
- Previous experience working with Lifts and/or Escalators would be an advantage but is not essential
- Shows respect to others in a positive manner and builds strong working relationships
- Strong team player and role model, capable of gaining trust from your team and peers
- Conducts detailed analyses for barriers to high service and access performance; works with department managers to develop effective action plans
- Support ITO IT Ops team in the areas of system improvements, application support consolidation, bullet trains for cost out’s, etc
- Proven technical and commercial awareness as it relates to the lift industry business would be desirable
- Experience in front office operations
- Helping all employees to understand the Customer Allegiance Score (CAS) and the impact their actions have on the customers’ experience
- Have good ability of team work
5
Experience For Team Leader, Contact Center Service Resume
- Proficient in office software, in particular Excel and statistics skill
- Excellent in Microsoft office / computer systems
- Previous experience in a security or safety officer position
- Valid Level 2 or 3 Occupational First Aid Certificate
- Actively demonstrate teamwork, safe work practices, open-communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility
- Experience in similar position in 5 star hotel background
- A good team player, able to motivate and work with Multi cultural work environment
6
Experience For Service Centre Team Leader at Resume
- Experience in the same role with 5-star hotel / high-end restaurant, background in Dimsum speciality or Chinese cuisine
- Good communication in English, verbal and wrriten
- Consistently finds opportunities to improve or upgrade our standards and “Overall Stay Experience” scores for the department and the Hotel
- Neat and pleasant appearance, Good Health
- Coaching craft employees and overseeing scheduled maintenance activities in an advisory capacity, as required
- Implementing the training plan in a structured manner to improve overall competence of employees
- Staffing / Training
7
Experience For Team Leader Guest Service, Lego® House Resume
- Performing joint investigation of failed components with the customer for warranty administration
- Providing technical guidance to Roy Hill locomotive specialists, reliability specialists, operations and field teams
- Supporting relevant projects for GE and the customer
- Maintaining Statutory records for all labour legislation related matters
- Keep all kinds of training records, including individual training records, training attendance records, OJT training records, training evaluation forms, etc
- Assures short and long-range goals are met by establishing and controlling the processes and systems and ensuring managers are meeting their accountability's
- Assist HCA/SAM with planning and scheduling of work for employees ensuring adequate coverage
- Assists in conducting physical inventory of cleaning equipment and master keys, chemicals, gardening tools and maintenance equipment
- Assists the Executive Housekeeper/SM-Housekeeping in communicating all relevant information to housekeeping staff assigned at the public areas and floors
8
Experience For Service Access Team Leader Surgery Access Center Resume
- Assist the Credit Manager regarding all matters relating to the granting of credit and follow up of delinquent accounts
- Oversees the management of the personnel and operating budget, allocating resources to improve service and financial performance
- Submits recommendations for painting, repair, furnishing, relocation of equipment and space to the Executive Housekeeper for consideration
- Coordinates with Engineering on needed repairs / maintenance work and follows up on outstanding work orders as needed
- Ensures compliance with regulatory standards, including TJC, NCQA, DMHC, and Medicare, to include responsibility for accurate Encounter coding
- Clinical operations and budgeting Forecasting for future growth
- Previous fine dining or luxury level service knowledge and training
- Several periods of standing/walking
- Travel to site and other GE facilities globally for customer meetings, networking, training and employee development
9
Experience For Service Point Team Leader Resume
- Diploma / Certificate in Electrical / Mechanical / Air - Conditioning / Refrigeration / Plumbing
- Voluntarily carry luggage for guest checking in or out according to standards
- Is conversant with Front Office Procedures, ensuring that all accounting processes are followed at all times
- Decision making- Prompt, sound, reasonable and clear decision making
- Background in organizing kids activities, team building and other related recreational activities
- Positive attitude, generally happy, interested in learning and growing, flexible
- Responsible for parts inventories, fuel inventories, receipts and processing of Po's for payment of parts, outside labor and repairs
10
Experience For Current Product Service Leader Resume
- As Supervisor- Housekeeping in an international class hotel
- To walk the talk and be a role model in delighting our guest
- Preferably with background in Accounting
- Makes thoughtful recommendations to develop and/or adjust current strategy to meet the changing business environment
- Coaches, manages and develops training materials to build a culture of extraordinary customer service
- Responsible for delivering the annual GE financial plan (IOP) for Roy Hill
List of Typical Skills For a Service Leader Resume
1
Skills For Guest Service Leader Resume
- Exhibits strong listening skills and has the ability to remember members, preferably by name
- Developing the customer service skills of new staff members, ensuring competency with key messaging and contact with claim stakeholders
- Coordinate with Sales & Marketing Department to ensure group arrivals are managed effectively and efficiently
- Have proven experience managing field personnel
- Demonstrated experience within a similar service related role
2
Skills For Service Access Team Leader Resume
- Previous Shangri-La Hotels and Resorts experience and work experience in a similar F&B administration or customer service capacity an asset
- Manage communications effectively and positively
- Olid Customer Service experience, preferably in airlines or airport services
- Teamskills, both as a leader and team member
- At least six months prior experience in guest service capacity
- Operate computer systems and packages as appropriate, and assist in the enhancement of systems to optimise their effectiveness
- Strong problem solving, decision making, managing change and resolving conflict
3
Skills For Member Service Leader Resume
- Leadership role involved in the effective running of the Front Office operations, including managing the operational team whilst overseeing third party vendors
- Proven track record of delighting customer, up-selling/suggestive selling
- Proven track record in identifying new business opportunities and growing revenue and profitability within an industrial
- Strive to provide a 5 diamond/5 star experience to guests, providing Shangri-La hospitality from a caring family
- Strives to provide a 5 diamond/5 star experience to guests and leads Associates in providing Shangri-La hospitality from caring people
- Experience of managing delivery to SLAs and Key Performance Indicators
4
Skills For Service Access Team Leader Gi Access Center Resume
- Takes accountability and ownership for delivering good service
- Solid understanding of how to manage execution
- Experience in remotely managing teams of Technical Specialists
- Self-motivated, builds constructive and effective working relationships
- Experience in managing long-term service agreements
- With at least 2 years experience as a Training Officer in an international class hotel, with exposure in hotel operations either F&B or Rooms
5
Skills For Team Leader, Contact Center Service Resume
- Preferrably: a Certified Trainer , skilled in poster making
- Four years of experience in a healthcare setting is required
- Lead service engineering to accomplish effective support of region customer
- Involvement in vendor relationships to ensure on-going delivery & operational support of high quality, cost effective solutions
- Quickly Operates a Point of Sale Register while interacting with members
- Responsible for building strong long-term relationships with
- A strong understanding of commercial and business strategy
6
Skills For Service Centre Team Leader at Resume
- Experience managing agents to deliver service
- Proven track record in managing the customer interface
- Possess a solid track record in managing customer relationships and face to face customer service in a similar industry
- Experience in Accounting deparment in a 5 hotel
- Knowledge and experience in front office and back office accounting systems of the hotel
- Previous experience in full service or luxury hotels at this level
7
Skills For Team Leader Guest Service, Lego® House Resume
- At least two year experience in a similar capacity in a luxury 5 star hotel
- Relevant Sopra Steria experience
- Experience in Concierge Operations
- Enthusiastic to the job with a strong drive
- Previous Shangri-La Hotels and Resorts experience preferable
- Effective operational team management
- Min 5 Years Relevant Experience with at least 1 year in supervisory role
- Experience with RM&D repair recommendations (RX’s)
- Good command of written and spoken English with the local language an advantage
8
Skills For Service Access Team Leader Surgery Access Center Resume
- Management/supervisory experience
- With at least 2 years experience in a similar position in a 5 hotel
- Develop high levels of credibility and forge solid and positive professional relationships with customers, subordinates, peers, and management
- Significant experience with focus on technical knowledge of on/off highway engines
- Administrative Manager or People Manager Experience is required
- Demonstrated ability to meet bookings targets through direct sales
- Principles of effective team management
- With strong background in Front Office operations
- Have experience of P&L responsibility
9
Skills For Service Point Team Leader Resume
- Experience with Charge Posting Proficient in Guarantor account maintenance (PB/HB)
- Experience in income audit
- Optimising efficiency and productivity in the field by planning and managing the engineers’ workload
- Producing, updating and optimising appropriate documentation in regards to maintenance plans / overhaul regimes
- Working permit in Accounting
- Developing and monitoring service related performance of staff and teams
- Managing day-to-day customer service related operations of the claims team ensuring delivery of customer focused workers’ compensation claims service
10
Skills For Current Product Service Leader Resume
- Achieving target remuneration in performance measures through improving claims management service outcomes
- Coaching and mentoring claims teams with a vision to excel in the customer service field
- Training Room and Facilities
- Willing to work ong hours when needed
- Willing and able to travel for business 25-40% of time (Kiev, Dnipro, Mikolaiv)
- Meeting repair sales targets
- Delivering the safety manifesto objectives
- Fluent in English language (writing, reading, speaking, listening)
- Fluent in Ukrainian language and at least intermediate level in English language (writing, reading, speaking, listening)
List of Typical Responsibilities For a Service Leader Resume
1
Responsibilities For Guest Service Leader Resume
- Promote good working relationships with customers by ensuring that they fully understand the proper operation and maintenance of their equipment
- 6 months retail experience including customer service and money handling
- Control training process as internal auditor to make sure the effectiveness
- Experiencein the development and execution of distribution and marketing plans andprograms
- Designs and implements systems improvements which result in a superior care experience by improving patient flow, clinical support , customer service, etc
- Skilled in creating processes and systems for quality, parts, delivery
- Previous Hotel Secretarial experience is an advantage
2
Responsibilities For Service Access Team Leader Resume
- Supervise clerical staff and coordinate resources to ensure clerical processes in place to provide effective patient care and efficient service
- Is able to solve difficult problems with effective solutions
- Experience in railroad industry
- Demonstrated ability to lead a service team to deliver on key growth metrics
- Responding to customer requests for troubleshooting, failure analysis, field modification oversight, issue feedback and engineering support
- Participate in identifying and promoting New Product Introduction (NPI) programs to address market needs
- Lead efforts to ensure Customer Service excellence widely across the business paying particular attention to key, long-term partners
- Day-to-day supervisor for Field Service Technicians; manage resources ensuring safety, quality, and efficient operations
- Accountability to overall locomotive health impacting reliability & availability
3
Responsibilities For Member Service Leader Resume
- Assist Roy Hill with troubleshooting, overhaul and repair of GE locomotives
- Provide support in the planning, development and evaluation of all new locomotive opportunity proposals
- Data collection and reporting as required by GE
- Manage maintenance portfolio from the service contract acceptance to the collection of bad debts including follow-up actions
- Manage chargeable repairs from offer/sale to completion including the collection of bad debt along-side the credit control team
4
Responsibilities For Service Access Team Leader Gi Access Center Resume
- Support sales lead activities in the recovery lost units and the conversion of new Schindler products approaching warranty expiration date
- Supervises the overall inputting of guest information into the system
- Sound working knowledge of Opera system
- A team leader. Smart and pleasing personality
- Manage the Aftermarket business to achieve all AOP targets including: bookings, revenue, expenses, gross profit, headcount and Capex
- Maintain and update training policies if necessary
- Ensure that latest OJT training plans for all positions are in place
- Complete monthly Training report
5
Responsibilities For Team Leader, Contact Center Service Resume
- Responsiblefor developing DSO business plan with Regional and DSO management teams
- Respond promptly to all guest and management inquiries regarding City Ledger accounts
- Supervise the preparation of the monthly accounts receivable aging analysis
- Be responsible for the timely mailing of all statements
- Enforces credit standards if not being followed
- Attends operational meetings to ensure prompt and accuracy of billing
- The Administrator handles all requisitions, office work according to the guidelines given by Shangri-La’s Hotels and Resort
6
Responsibilities For Service Centre Team Leader at Resume
- In conjunction with the Service Leader, RSE Mechanical Design, devise, own and deliver the engineering design elements of the RSE / RSAM business plan
- Diploma or vocational training in hospitality
- Structured approach, analytical reasoning
- Achieve thoroughness and accuracy when accomplishing a task through concern for all the areas involved
- Basic understanding and awareness of service processes and tools
7
Responsibilities For Team Leader Guest Service, Lego® House Resume
- Willingness to work various shifts on various days (including weekends / on-call)
- BE in Engineering or equivalent
- Commercial and business acumen including revenue growth and profitability of an after- market or service business
- Establish and lead the services growth strategy for Surface Truck Propulsion and Underground Hard Rock
- Collaborate with existing partners to deepen the GE relationship and explore new business models for growth, including Digital product management, Field Service support, Service Shop development, aftermarket upgrade business, warranty administration and management
8
Responsibilities For Service Access Team Leader Surgery Access Center Resume
- Work closely with the Chief Commercial Officer, Mining and their respective regional teams to ensure appropriate sales coverage and opportunities to achieve the services orders plan
- Coordinate and schedule Field Service Technicians and controls field-related costs, auditing field reports (time, mileage, and quality); prepare work schedules and assigns work to maintain and manage technician productivity; provide performance feedback and opportunities for growth
- Develop strong relationships with key customers through frequent and professional communication
- Manage Field Service vehicle inventory in cooperation with Parts department
- Create and analyse product failure analysis reports in cooperation with the Technical Support and Warranty Manager
- Administer and resolve customer concerns related to Cummins or distributor warranties
- Technical support to Cummins technicians, customers and dealers in Norway and Sweden
9
Responsibilities For Service Point Team Leader Resume
- Responsible for identifying appropriate resources needed, assigning individual responsibilities, and developing schedules to ensure 24x7 global support is in place
- Carries a maximum of two plates of food to dining room tables
- Participate in preparation & distribution key PS IT application support metrics, project reviews, execution of IT Ops projects and activities
- Assists in cleaning tables and chairs, sweeping & mopping floors, emptying trash, stocking and rearranging retail walls, beverage coolers, and condiment stations
- Ensures cleanliness in a fast paced customer focused environment
- Suggests and recommends foods and beverages that naturally pair with the members needs
- Ensures guest satisfaction and prompt problem resolution
- Complies with all Life Time safety rules
10
Responsibilities For Current Product Service Leader Resume
- Act as the primary liaison between business owners and technical team
- Act as a Subject Matter Expert and provide assistance and training to customer by being part of the "front line” providing leadership to expedite daily operational customer satisfaction
- Track product performance metrics and issue recommendations for continuous improvement
- Assure timely resolution of customer issues and customer satisfaction for assigned contract
- Responsible for the profitability and customer satisfaction for assigned contract
- Participate in development and lead the execution of the Services
- Lead specific product line service teams in EMEA to deliver AOP targets for key metrics
- Customer Allegiance Scores (CAS).Develop a team culture focused on delivering customer satisfaction. Actively manage the CAS results to ensure we receive the maximum number for CAS survey responses while meeting the CAS targets. Develop and manage action plans to drive improved results in CAS
- Manage local agents to maximise revenue and customer satisfaction from PA customers in EMEA
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