Servicenow Administrator Resume Sample
Jamey Jacobi
94924 Murphy Rapid,
Dallas,
TX
+1 (555) 489 5132
Work Experience
Servicenow Administrator
04/2017
-
PRESENT
Boston, MA
- Understanding and representing your customer’s needs as part of providing IT services that meet or exceed those business needs
- Responsible for the optimal operation of our environment by actively investigating issues and solving problems before they occur
- Working with ITSM team members, internal customers, and external partners to design, develop, configure, test, document, and deploy new functionality and fix existing issues
- Updates & maintains a comprehensive testing protocol for Service-now instance upgrades with the purpose of certifying all applications for use after the upgrade completes
- Escalates performance issues, unresolvable incidents and service interruptions to Service-now technical support. Creates and updates incident records in Service-now’s tracking system
- %: ServiceNow Administration
- Knowledge of ServiceNow applications for Incident, Change, Problem, CMS, Facilities, Knowledge, CMDB and reports / metrics, as well as Performance Analytics
- In depth understanding of ServiceNow functionality and how ITIL processes can be implemented in ServiceNow including, but not limited to Incident Management, Change Management, Problem Management, Asset Management, CMDB Management, Service Catalog, Knowledge Management, and Service Portal modules
- Use data-driven techniques, analyze and interpret data
Servicenow Administrator / Developer
04/2014
-
03/2017
Houston, TX
- Demonstrate proven leadership skills and the ability to influence others at all levels of an organization
- Work in challenging and ambiguous environments
- Communicate effectively to team members on a regular basis
- Work across functional areas to drive continuous improvement
- Strong technical skills, including knowledge and relevant experience in SDLC
- Perform system and application configuration and management
- Complete development, configuration and workflow administration to support business processes
Senior Servicenow Administrator & Developer
07/2009
-
02/2014
Chicago, IL
- Coordinate with business owners for modifications and changes in ServiceNow
- Perform QA testing and UAT testing
- Develop, maintain and publish documentation regarding use of Service Now enhancements
- Apply knowledge of technical components such as LDAP, SSL and cloud-based technology
- Configure User Accounts, Groups & Roles
- Use the UI to administer Tables, Fields and Relationships
- Add configuration items to CMDB
Education
University of Great Falls
2004 - 2009
Bachelor's Degree in Computer Science
Professional Skills
- Strong organizational and prioritizing skills with high level attention to detail
- Java Script, HTML, and XML, Workflow experience - Excellent verbal and written communication skills
- Strong troubleshooting skills to quickly resolve production issues from end user (UI) to persistence layer per business and technical requirements
- Upgrade and patch management skills, experience
- Good Leadership skills and a proven record of ability to influence business or IS colleagues
- Strong planning, organisational and coordination skills
- Excellent communication skills with an ability to explain plans and activites clearly and concisely
How to write Servicenow Administrator Resume
Servicenow Administrator role is responsible for business, customer, technical, software, java, database, servicenow, troubleshooting, organization, leadership.
To write great resume for servicenow administrator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Servicenow Administrator Resume
The section contact information is important in your servicenow administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Servicenow Administrator Resume
The section work experience is an essential part of your servicenow administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous servicenow administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular servicenow administrator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Servicenow Administrator resume experience can include:
- Good troubleshooting, Log review and debug Skills
- Customer engagement with strong personal skills to build and maintain collaborative relationships between business stakeholders and IT service owners
- Multitask and manage time effectively amongst multiple priorities
- Communicating with clients, analyzing business needs, using problem-solving skills, and developing solutions from scratch
- Prior experience participating in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production
- SQL query and database access skills for extracting data and integrating system
Education on a Servicenow Administrator Resume
Make sure to make education a priority on your servicenow administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your servicenow administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Servicenow Administrator Resume
When listing skills on your servicenow administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical servicenow administrator skills:
- Effective and strong team player, with demonstrable experience of building productive working relationships in a ‘virtual’ environment
- Strong skills with building workflow diagrams, communication flows, ITSM models and prototypes, creating SLAs
- Designs, codes and tests technical solutions and prioritizes multiple tasks effectively
- Proactively assumes additional responsibility and collaborates with team as needed and prioritizes multiple tasks effectively
- Dependable with strong customer service skills
- Good experience with Javascript or Angular or similar experience with C, C++, or Java
List of Typical Experience For a Servicenow Administrator Resume
1
Experience For Servicenow Administrator / Developer Resume
- Proven experience with designing processes aligned with ITIL best practices
- Good knowledge and experience of working within an agile SDLC framework
- Remain abreast of industry technical trends and new development to maintain current skills and remain current with industry standards. (Continuous learning)
- Work effectively within an agile methodology with a focus on fast, efficient and qualititative delivery
- An ability to work both independently and effectively as part of a team
- Effectively review and analyze data from various sources and make appropriate conclusions
- Demonstrated ability to develop and maintain excellent long term client/supervisor/peer relationships
- Experience with application development experience (SDLC, Agile Scrum, etc.)
2
Experience For Senior Servicenow Administrator Resume
- Consultative skills for software service delivery to lead customers to improve their processes and organizational models
- Demonstrated ability to develop and maintain excellent long term client / supervisor / peer relationships
- Experience with developing in any one of the following programming languages: PHP, C, Java, Perl, HTML/HTML 5
- Good understanding of PL/SQL scripts and Unix scripting
- Experience with scripting in ServiceNow
- Hands-on experience integrating ServiceNow with external systems
- Experience with service management techniques and tools and issue tracking/ticket/project/workflow software such as ServiceNow
- Experience with configuration management, maintenance, and an understanding of ITIL principles and Agile practices
3
Experience For Senior Servicenow Administrator & Developer Resume
- Experience with scripting languages such as Java and .NET
- Knowledge and experience with Microsoft Windows Server operating systems
- Experience in requirements gathering & analysis, solution design, development task management, quality assurance and release methodologies
- Excellent understanding of infrastucture (HW, CPU, Memory) and platform (Linux/Unix)
- A strong understanding of web-middleware such as Apache(IIS) and Tomcat
- A strong understanding of DB setup (Oracle DB 11+)
- Analytical thinking and problem solving2+ years of IT experience in a complex environment
4
Experience For Servicenow Administrator Lead Resume
- Demonstrate a high level of initiative, accountability and critical thinking
- Experience using Microsoft Excel, Word, Visio or similar products
- ServiceNow Web Technologies experience including Javascript, XML, HTML, etc
- Experience in implementing ServiceNow processes and functions
- Experience implementing IT Service Management tools
- Focused on delivering good quality, on agreed scope and deadline
5
Experience For IT Servicenow Administrator / Developer Resume
- Knowledge and experience of the Agile delivery and working as part of Scrum team desirable
- Knowledge and experience of utilizing LEAN methodology desirable
- Experience with integration technologies (Ex. REST, SOAP, Messaging) (Very Important)
- Demonstrates requirements gathering and analysis, solution design, development task management, quality assurance and release management
- Working experience in IT related field
- Experience with SaaS, Scripted Web Services, JavaScript, SOAP, REST
- Experience with Active Directory, LDAP, and SSO in an administrative capacity
6
Experience For Senior Servicenow Administrator / Developer Resume
- Experience in ServiceNow system administration and development
- ServiceNow Certified System Administrator qualification or equivalent experience
- Hands-on experience with the configuration, implementation and support of production and non-production ServiceNow instances
- Demonstrated excellence with ServiceNow system administration and end user support
- Examples of prior success and excitement in a fast paced and dynamic environment
- Proven ability and eagerness to work in a globally distributed organization
- Experience with ITSM tools (Maximo, ServiceNow, HP Service Manager, etc.)
- Good understand of ITIL processes
7
Experience For Servicenow Administrator & Developer Resume
- Experience with ServiceNow
- Configuration Management Database (CMDB) experience
- Experience as a Certified Service Now Administrator
- Experience with ServiceNow Orchestration
- Skilled on DBMS (MS SQL, MY SQL)
- Good knowledge of Windows and Linux Server administration
- User migration to new versions of applications experience
- UI elements in support of ServiceNow portals, mobile platform and mobile application experience
- Extensive) of experience in IT operations or ITSM with progressive increase in responsibilities
8
Experience For Servicenow Administrator, Computing Services Resume
- Previous experience with ITSM systems (HP Service Manager, BMC Remedy, Service Now) or similar workflow/ERP tools
- Contributes to an Experience of a Lifetime for Team
- Experience with JavaScript, XML, HTML, CSS
- ServiceNow Development experience with the entire ServiceNow toolset and integrations with related systems
- ServiceNow administration experience in an enterprise environment
- Experience with ServiceNow integrations
- ServiceNow Web technologies (JavaScript, XML, HTML, etc.) experience
9
Experience For Servicenow Administrator Resume
- Experience with various web technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP) or comparable web design
- Experience with relational databases such as MS SQL Server, Oracle
- Experience with AngularJS, XML, YAML
- Experience as a ServiceNow system administrator for IT Service Management
- Experience with JavaScript, XML, HTML, Single Sign-On technologies, SQL relational databases
- ITIL experience and preferably ITIL certification
- Experience in ServiceNow as a System Administrator or similar responsibility
10
Experience For Servicenow Administrator / Developer Resume
- Extensive experience of IT Service Management processes
- Experience with ServiceNow configuration
- Experience ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
- ServiceNow system implementation and administration experience
- Hands on experience on deploying MDM solution
List of Typical Skills For a Servicenow Administrator Resume
1
Skills For Servicenow Administrator / Developer Resume
- Analysis and problem solving skills (Expert)
- Group presentation and public speaking skills (Intermediate)
- ServiceNow development / implementation / administrative experience Experience working with web technologies (JavaScript, SOAP)
- JavaScript experience including HTML experience
- Proven experience leading hands on ServiceNow analysts with less knowledge
- Tests reports and uses problem solving skills to determine problems’ root cause and suggest solutions with users
- Demonstrated experience providing end-user support/system management for complex systems
- The ability to work both independently and effectively as part of a team
2
Skills For Senior Servicenow Administrator Resume
- Interpersonal communication skills (Intermediate)
- Verbal and written communication skills (Intermediate)
- Collaboration and team-oriented work philosophy skills (Expert)
- Scripting/Reporting experience is highly recommended eg: Javascript, Angular, Jelly, HTML
- Working knowledge of LDAP, MS Active Directory, ADFS, CSS, Bootstrap, Angular and good web design practices
- Software life cycle management including planning, quality assurance testing, training and deployment experience
- Assist in upgrading the Servicenow Platform following system upgrade project plans, performing testing and validation
3
Skills For Senior Servicenow Administrator & Developer Resume
- Experience building, configuring, & designing the ServiceNow-based ITOM and ITSM solutions
- Experience managing application programming and implementation through a full life-cycle methodology including code reviews and change management practices
- Experience leading code reviews and support promoting and troubleshooting update set migration
- Experience working in and managing multiple update sets and coordinating their release
- Experience integrating ServiceNow with 1 or more of the following ITOM / ITSM systems
4
Skills For Servicenow Administrator Lead Resume
- Direct experience performing day to day support such as administration, maintenance, configuration, scripting, and integrations
- Experience Documenting/Maintaining functional business requirements, process flow diagrams, and business use cases
- Strong understanding of architectural design, development, migration, management & supporting O365 implementations and Intune
- Experience compiling data from several different sources in support of data migration and reporting
- Strong working knowledge of ServiceNow components such as Service Catalog, Change Management, workflow mgmt, orchestration, Cloud provisioning etc
5
Skills For IT Servicenow Administrator / Developer Resume
- Experience developing ServiceNow software solutions using web technologies like JavaScript, Web Services, XML, HTML and CSS
- Experience in developing and using orchestration and automation workflow
- Experience in designing and developing SOAP and RESTful web services
- 3 – 5 years of experience configuring and Administering ServiceNow (latest platform version (DEV, TEST, PROD)
- Experience in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production
6
Skills For Senior Servicenow Administrator / Developer Resume
- Experience of working in large complex organization and managing interfaces across multiple units with IS and the business
- Experience gathering and documenting requirements from Client/Business
- ErviceNow working experience including development, design and implementation
- Experience performing ServiceNow System Administration, as a ServiceNow System Administrator or similar responsibility
- Experience using Web Technologies (JavaScript)
- Strong understanding of ITSM. ITILv3 processes and methodologies
7
Skills For Servicenow Administrator & Developer Resume
- Integration experience with directories, such as Active Directory using methods such as LDAPs
- Experience in Service Now scripting
- Knowledge / Experience in producing Background scripts
- Experience of administrating Service Management toolsets (e.g. SNOW, ServiceNow Discovery etc.)
- At least three years of overall ServiceNow administration experience including development, design and implementation
- Leadership and/or mentoring experience with a small team
- Experience in support training, UAT and knowledge transfer
8
Skills For Servicenow Administrator, Computing Services Resume
- Demonstrated understanding of IT service management practices
- ServiceNow implementation experience, including development, configuration and administration in an enterprise environment
- Experience with ServiceNow integration using LDAP, Active Directory, and Single Signon
- Experience with ServiceNow components including Incident / Change/ Problem Management / Asset Management/ CMDB/ Knowledge Mgmt, Release Mgmt
- Experience working with telebatics and mision critical apps to make sure they are mapped to ServiceNow
- Experience administering the ServiceNow platform
- Hands-on experience integrating ServiceNow with external systems, e.g. LDAP
9
Skills For Servicenow Administrator Resume
- Perform CAT/Functionality testing prior to production release
- Experience building custom applications within ServiceNow
- Experience in requirements gathering and analysis, solution design, development task management, quality assurance and release methodologies
- Experience working with Active Directory and Microsoft Systems Center
- Experience with scripting (JavaScript, HTML)
10
Skills For Servicenow Administrator / Developer Resume
- 6+ months’ experience as a ServiceNow Administrator or ServiceNow Developer, configuring core Service Now ITSM, ITOM, CSM, and PPM applications
- Experience with migrating code from lower environments up to production
- Experience in an enterprise IT environment as a ServiceNow System Administrator, performing the responsibilities detailed above
- Experience performing the Business Analyst functions described above
- Experience (1-2 years) supporting web based applications
- Experience managing projects across multiple functions
- Experience in ServiceNow scripting
- Experience developing on the ServiceNow platform in a medium to large enterprise environment. (7,500 employees or larger)
- Experience working with ITSM solutions in an enterprise environment
List of Typical Responsibilities For a Servicenow Administrator Resume
1
Responsibilities For Servicenow Administrator / Developer Resume
- Provide business analysis support such as assessment of the business impact of requirements / changes, captue, analyse, and document requirements, liaise with internal IT and external software support, and support the communication and delivery of requirements
- Previous experience with building and implementing ServiceNow scripts in the form of business rules, client scripts, UI actions, and UI policies
- Experience with JavaScript and/or ServiceNow scripting
- Demonstrated success completing complex projects
- Working knowledge of design, coding, testing methodologies and debugging
- Architecting/implementing/managing enterprise collaboration and social solutions in global environment
- Creating requirements within ServiceNow: working within queue to complete ticket requests, documenting
- Creating and configuring Notifications, UI Pages, UI Macros, Formatters, etc. in Service Now
- Working with the development team to understand upcoming changes that require active support and to coordination/orchestrate the production changes & releases
2
Responsibilities For Senior Servicenow Administrator Resume
- Participating in system and user acceptance testing efforts
- Developing innovative approaches utilizing ServiceNow
- Performing root cause analysis and remediation for integration, system, reporting, and data issues
- Handling System generated Events, user incidents and troubleshooting user issues that are escalated from Level 1 team
- Producing management information from ServiceNow, including KPIs and reports
- Implementing integrations between ServiceNow and other technologies using supported protocols
- Understanding of Web technologies like HTML, XML, ability to create JavaScript/Glide in ServiceNow
- Working directly with end users to resolve support issues and fulfill requests within Service Now
3
Responsibilities For Senior Servicenow Administrator & Developer Resume
- Monitoring health, usage and overall compliance of Service Now and its applications
- Developing system integrations and process automation within the Service Now instance and other Information Services applications
- Creating Service Now reports and dashboards
- Assisting in post implementation support and system enhancements
- Interacting with ServiceNow development resources
4
Responsibilities For Servicenow Administrator Lead Resume
- Scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc
- Collaborating on small-to-medium scale projects with minimal supervision
- Working with business users to understand requirements and translate them to technical specifications
- Supporting ServiceNow on premise environments
- Understanding of IT service management and common service level agreement measurements
- Outgoing – open and able to discuss new requirements
- Working in a team: state your opinion, give feedback, respect your colleagues and expect the same behavior from them
- Working knowledge of ServiceNow development
5
Responsibilities For IT Servicenow Administrator / Developer Resume
- Working knowledge of ServiceNow components
- Leading the technical development of ServiceNow
- Reporting and knowledge
- Understanding of ITIL v3 and its components
- Understanding of Web technologies like HTML, XML, JavaScript
- Working with end users and team to proactively identify and resolve support issues and requests per SLAs
- Handling tickets within the agreed Service Levels & escalate tickets to next level support as needed
- Incoming requests or problems
- Scripting in the ServiceNow environment
6
Responsibilities For Senior Servicenow Administrator / Developer Resume
- Provide support for ServiceNow by troubleshooting, implementing bug fixes and performing root cause analysis
- Perform ServiceNow implementation tasks including but not limited to: configuration, testing, requirements gathering and solution design
- System Daily Review including performance, capacity planning, and preventative maintenance
- Maintain an understanding of ServiceNow modules and software licensing functionality
- Provide mentoring and training to peers within IT
- Be able to work independently and in a team environment managing a range of situations involving business stakeholders, vendor partners and technical resources
- Develop and support an expanding and maturing ServiceNow environment
- Perform day-to-day support, administration and maintenance of the ServiceNow platform including scripting, configuration, integrations and administration
- Maintains an understanding of Service Now modules and software licensing functionality
7
Responsibilities For Servicenow Administrator & Developer Resume
- Create and configure Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each
- Serve as a liaison among development teams, application services, and the business, including functioning as a subject matter expert (SME)
- Assists in the development, testing, training, support and launches plans to deliver a quality product, with user adoption and acceptance
- Responsible for ensuring ServiceNow platform is stable, patched and backed up according to security, regulatory and compliance standards
- Core system configuration, gathering and documenting user and process requirements
8
Responsibilities For Servicenow Administrator, Computing Services Resume
- Perform day to day administration of the ServiceNow system, including making approved changes to process and workflows in ITSM, PPM, CSM, ITOM, and GRC modules
- Perform ServiceNow implementation tasks including but not limited to: configuration, integration, and testing
- Tracks record of identifying largest risk areas and driving resolution of these issues
- Provide day to day support to internal users in dealing with incidents and requests relating to the platform
- Configure and customize the ServiceNow system, including creating workflows
- Use scripting tools and ServiceNow functionality to create script to automate rote tasks being done in ServiceNow
9
Responsibilities For Servicenow Administrator Resume
- Handle requirements gathering from the business and turning those requirements into actual features/functions within ServiceNow
- Collaborate with internal colleagues to design and implement data feeds/interfaces with other systems, including databases, monitoring tools, LDAP, etc
- High analytical, problem solving and troubleshooting capability
- Perform customer support regarding reporting and features of the ServiceNow platform
- Identifies system deficiencies and makes recommendations for solutions by participating and contributing appropriately to conversations and team discussions
- Administering and developing on ServiceNow platform
10
Responsibilities For Servicenow Administrator / Developer Resume
- Knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.)
- Adaptability to work in a varied, fast paced exciting, ever changing environment
- Provide user training of key system changes / enhancements
- On-call flexibility, including, unplanned and planned maintenance and outages
- Develop systems integrations and process automation – fully utilizing the platform’s workflow capabilities
- Document all projects, processes, and troubleshooting work
- Administration and maintenance of distributed services including hardware and software
- Develop ServiceNow software solutions using JavaScript and MYSQL
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