Software Support Engineer Resume Sample
Manuela Gislason
46838 Murazik Lock,
Los Angeles,
CA
+1 (555) 659 0664
Work Experience
Senior Software Support Engineer
07/2016
-
PRESENT
Houston, TX
- Verify if issues are system defects, system limitations, thereby new system requirements, or a clients misuse of the existing functionality
- Seeking candidates with 1-3 years of experience providing high level technical support, fixing bugs, and troubleshooting applications and reporting issues within the following technologies: .Net, C#, Angular, SQL, and SSRS
- Works with the project team, with the application domain experts (e.g., application engineers, technical marketing) and possibly with the customers, to establish achievable requirements
- Works with the project team to identify/clarify project goals, establish useful milestones, and develop a breakdown of the engineering tasks to be performed. During the development process, develops engineering effort/schedule estimates to support overall project scheduling, project tracking, and change control decisions
- Participates in technical/design reviews as required by the project framework
- Works with the author of product documentation to assist in the development and review of product documentation
- As necessary, provides engineering work products and documentation to manufacturing and document control as necessary for successful product release
Software Support Engineer
07/2012
-
02/2016
New York, NY
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Communications - Represents/leads discussions related to product/application/modules/team (for example, leads technical design reviews). Communicates well with the near-shore group lead and with the on-shore group lead
- Java, web application development, weblogic, CF, Oracle, JavaScript, SQL Server, HTML
- C++, SQL, Unix
- Analytical Thinking & Problem Solvinn, Creativity & Innovation
- Background in Semiconductor Manufacturing/Industrial Automation is an added advantage
- Prior experience in SQA methodologies is an added advantage
- Basic exposure to programming languages like C, C++, Java is needed
- Developing and providing project specific solutions (adaptation and extension of DN standard solutions and individual software) in the quality agreed (functional volume, deadline, and costs). Coordinating objectives, searching for solutions of the partial divisions, realization, commissioning and testing. If required support of integration and support within customers environment
Informatics Software Support Engineer
01/2008
-
04/2012
San Francisco, CA
- Resolving development tasks with clients and/or customers according to the conferred project task (adaptation and extension of DN standard solutions and individual software)
- In consultation with the professional responsible for the project asking, capturing and matching requirements for project-specific solution elements to create and/or match a specification/ profile of requirements, so that all relevant aspects of the development task, including the complexity and deadlines, are defined
- Compiling of solution proposals for the project task and selecting of solutions, which can be effectively realized under the consideration of available solution components and experiences. Developing contract specifications, test agreements and other documents to describe the concept
- Arranging the concept with the development team and other relevant divisions, partners and sub-contractors
- Developing project-specific solution elements and assemble them to the overall solution under consideration of agreed upon solution-, architecture- and platform concepts; using available and established solution elements and procedures and when possible create new re-usable solution elements
- Apply development tools. Create implementation- and testing instructions. Obtain approval of all development steps from the development team and, if applicable with other development partners
- Planning and applying partial concepts, configuration- and commissioning processes. Ensuring, in detail and also in the system network, promised functions as well as legal and industry standard requirements
Education
William Jessup University
2002 - 2007
Engineer's Degree in Computer Science
Professional Skills
- Excellent analytical skills , methodical problem solving skills and troubleshooting skills
- Excellent communications skills and the ability to interact effectively with technical personnel
- Excellent communication and presentation skills, proficient in Microsoft Office products, able to prioritize tasks based on severity
- Excellent communication skills, both written and verbal, able to communicate tactfully and effectively in-person or via telephone and electronic mediums
- Organizational skills—specifically, understand prioritization and how to advocate for work so that time is spent delivering the most valuable items
- Excellent inter-personal and relationship building skills
- Excellent presentation and client facing skills
How to write Software Support Engineer Resume
Software Support Engineer role is responsible for english, customer, technical, troubleshooting, analytical, interpersonal, design, database, languages, presentation.
To write great resume for software support engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Software Support Engineer Resume
The section contact information is important in your software support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Software Support Engineer Resume
The section work experience is an essential part of your software support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous software support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular software support engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Software Support Engineer resume experience can include:
- Solid organizational and time management skills with ability to effectively multi-task
- Excellent communication skills, both written and verbal, able to communicate tactfully and effectively with customers
- Communicate effectively both orally and in writing; superior customer service skills
- Excellent communication skills (both written and verbal), especially with regards to providing information to clients
- Strong communication (written and oral) skills are required
- Strong interpersonal skills, conveying a positive, collaborative, and professional image
Education on a Software Support Engineer Resume
Make sure to make education a priority on your software support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your software support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Software Support Engineer Resume
When listing skills on your software support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical software support engineer skills:
- Demonstrable and applicable engineering and support experience with strong support skills
- Good team work, very good communication skills. Proficient (fluent) in English
- Good problem solving skills to find problems in EOD/Billing and other failures
- Good problem solving, analytical and reasoning skills
- Strong Problem Solving skills and the ability to research problems with no known solutions and design solutions for identified problems
- Excellent listening skills and the ability to handle multiple projects/clients simultaneously
List of Typical Experience For a Software Support Engineer Resume
1
Experience For Senior Software Support Engineer Resume
- Excellent French language skills (both written and verbal)
- Strong analytical skills, attention to detail, consistent follow-through to assure problems are resolved and ability to respond to last minute requests
- Effective interpersonal skills and the ability to work independently and as part of a team
- With good leadership, communication and interpersonal skills
- Excellent verbal and written skills in Hebrew language as well in English
- English – Very good written and verbal skills required
2
Experience For Technical Software Support Engineer Resume
- Other languages – good written and verbal skills - Advantage
- Excellent interpersonal communication and people skills
- Prior experience working with International Government Watch List and the screening of their risk databases (World-Check)
- 5+ experience of programming experience
- Excellent software packaging experience
- Customer focused behavior, consultancy, presentation and communication skills
- Act as an advocate for the customer and effectively communicate feedback to and from technical teams
- Desirable skills: API’s / XML / SQL / Database Technologies / Azure Application knowledge / Web Technologies
3
Experience For Informatics Software Support Engineer Resume
- Manage your time to effectively address all of your customers needs
- Work effectively in a team environment composed of peers and members
- Skills in planning, organizing, and adapting within a multi- tasking environment
- Experience of working with multiple projects/tasks and the ability to prioritize
- Self - motivated and willing to learn new skills and technologies as needed
- Experience with TCP/IP, HTTP, JSON, XML, SSL, Linux Kernel, GCC for ARM and embedded web browsers is strongly desired
4
Experience For Lead Software Support Engineer Resume
- Good hands on experience in Java,Unix,SQL
- Good Knowledge/Experience on the Front-end part / Back end part of the Prepaid/Postpaid
- VMware and/or Linux certification is required: 2-5 proven experience on these OS
- Prior experience or desire to work with a variety of development environments
- Additional language skills - Optional
- Need good experience in CSM or CRM
5
Experience For Line Software Support Engineer Resume
- Skills to analyze defects and respectively provide solutions
- Working with the product development and service team to help determine the users’ needs and prioritize development tasks
- Programming Languages: SQL, PL/SQL – 3-5 years’ experience
- Experience in designing business processes using Sterling Integrator Business Process modeling tools
- Experience with SQL/ XML/EDI/ Flat file mapping using sterling integrator map editor tool
- Experience in design and development, configuration, testing, and documenting software applications
- Technical experience with writing and executing SQL statements
6
Experience For Level, Software Support Engineer Resume
- Customer support experience using a case management system and troubleshooting technical issues
- Previous experience of using engineering test tools or protocol analysers
- Experience supporting Enterprise Software Solutions is desirable
- Experience in UNIX/Linux operating system and tools
- Experience in a customer facing role is essential
- Experience interfacing with multiple ERPs such as SAP and Swiftnet
- Experience with multiple mapping standards / formats (e.g. XML, ODBC, IDOC, EDIFACT, etc)
- Hands on experience with relationship databases and data modeling Ability in SQL, VBS, VBA, JS, Web technologies
- Software Developer experience in the following, C#, C++, C, Java, Visual Basic, PERL, ASPX
7
Experience For Software Support Engineer for Orbita Resume
- Programming experience in C++/Java
- Experience with Splunk, Keynote, Zabbix, New Relic and other Production monitoring tools
- Good exposure to Shell scripting and Unix/Linux systems
- Good understanding of IT systems and infrastructure
- Desirable to have had Healthcare informatics experience is desirable, working with PACS, VNA, RIS or Cardiology Information systems
- Two to five years experience managing multiple client requests, preferably in a software company
8
Experience For Software Support Engineer w Resume
- Ideally would have a good working knowledge of Thomson Reuters GRC products, not mandatory
- Experience working with API/Web Service SOAP Network Environments
- Experience with SQL programming language and/or PowerBuilder
- Clear understanding of business impact and prioritization
- Experience working in customer technical environments
- Previous experience of supporting USB peripheral devices
9
Experience For Technical Support, Software Support Engineer Resume
- Good exposer in bridge handling and crisis management
- Excellent know-how in development and design of software and application architecture
- Liaise with Global Teams to deliver excellent service to our customers
- Experience in Perl or shell scripts, and web technologies
- Experience to troubleshoot and identify the root cause of issues in complex Enterprise Level applications
- Ys admin administration experience in Linux (Redhat flavors) and Windows
- Voice opinions and presents clear rationale. Uses data or factual evidence to influence
10
Experience For Enterprise Level Software Support Engineer Resume
- SQL Server Database Management and SQL Developer experience
- Knowledge and experience in SCADA Software
- Classify incidents based on severity and priority
- Experience with Database backup and restoration activities (Oracle, DB2, SQL, PL/SQL)
- Strong collaborative attitude to work with global teams
- Good knowledge of Linux/Unix and SQL
- Experience with Web Services and associated interface protocols
- Very good exposure to XML, XSD, HTML, JSP, Java Script and Web Services
List of Typical Skills For a Software Support Engineer Resume
1
Skills For Senior Software Support Engineer Resume
- Good interpersonal skills: Explain facts, practices, and policies to external parties
- Very good written and verbal skills required
- Excellent German and French language skills (both written and verbal)
- Excellent verbal and written skills in Portuguese as well in English
- Excellent verbal and written skills in Greek as well as in English
- Excellent verbal and written skills in German as well in English
2
Skills For Technical Software Support Engineer Resume
- Excellent verbal and written skills in Finnish as well in English
- Excellent verbal and written skills in Arabic as well as in English
- Excellent verbal and written skills in German/Hebrew as well in English
- Experience in Change assessment, validation during change windows
- Team Leadership & Personal Effectiveness Listening & Receptivity (Clear and Effective Communications)
- Previous demonstrable experience on large scale applications and solutions in complex challenging technical environment (2 years min experience)
3
Skills For Informatics Software Support Engineer Resume
- Communication skills required for working as part of a geographically distributed team
- Proven creative problem-resolution experience, high attention to detail and be able to anticipate and resolve client issues
- Italian language skills would also be beneficial
- Professional verbal and written communications skills with an emphasis on the ability to express complex technical concepts in business terms
- Effectively analyse customer technical requirements and design software solutions to meet these requirements
- Experienced proven problem solver
- Presentation skills and ability to speak in front of large groups
4
Skills For Lead Software Support Engineer Resume
- Fluent writing and speaking skills in English
- Understanding of relational database (Oracle, SQL Server, and DB2) / 2 years min experience
- Providing high level customer support experience
- Software development experience including understanding, troubleshooting, and modifying source code, Java, .NET or other languages
- Experience using a variety of operating systems, including Linux, Unix, and Windows
- Experience of developing or supporting technical or scientific software, preferably in a commercial environment and on multiple platforms
- Experience with debugging object oriented development environments, especially using Visual Studio
- Experience in OS, middleware and application software troubleshooting & problem solving
5
Skills For Line Software Support Engineer Resume
- Contribution to build strong knowledgebase by documenting best troubleshooting ideas & tech notes
- Continuous up skilling and building multi product expertise
- Experience supporting and troubleshooting complex software solutions
- Experience in design and development, configuration, testing, and documenting software applications
- Experience using the following technologies, or similar, to develop business critical applications and solutions
- Responsible for verifying and validating software functionality. Make sure various customer use-cases can be satisfactorily met by the software
6
Skills For Level, Software Support Engineer Resume
- Self-determination: the team has a mandate to determine areas where we can make improvements using our collective experience and expertise
- Knowledge of relational databases with some SQL programming experience
- Strong Unix and Unix Shell scripting
- Knowledge and experience working with raw data (text, flat file, XML, etc) in an analysis or data management capacity highly desired
- Experience working with data bases (SQL, MS Access) or MS Excel to perform data prep and management activities highly desired
- Excellent working knowledge of Microsoft Excel, Word, and PowerPoint
- Experience in the banking or insurance industries
- Experience doing production support
7
Skills For Software Support Engineer for Orbita Resume
- Experience with the SAS programming language
- Experienced in analysis, design, and implementation of real time flight simulation systems and software on mainframe and distributed computing environments
- Proficient in time-management towards effective multi-tasking
- Hands on experience and in depth understanding of
- Excellent working knowledge of, or ability to quickly become proficient in, VB.NET and VB Script
- Configuration and support of Willis Towers Watson’s software, assist with day to day technical issues and resolving them in a timely and effective manner
8
Skills For Software Support Engineer w Resume
- Good knowledge of scripting (perl, sh)
- Practical experience with unix operating system
- Practical experience debugging complex technical issues
- Substantial amount of hands on working experience within a software related environment (support/development)
- Ruby/Java software development/support. Experience in any other programming languages (e.g. Javascript, Java, Python, Haskell) is also acceptable
9
Skills For Technical Support, Software Support Engineer Resume
- Experience with Cisco Cloud products such as Prime Service Catalog and Cisco Process Orchestrator
- Experience with integration with other Cisco solutions such as UCSD
- Strong SQL / PL SQL knowledge
- Experience with web based support tools like: Webex, GoTo Mtg, Live Mtg
- IT system administration experience
- Experience in Customer Management
- Engineering or support engineer experience
- Experience using Jira and other Atlassian tools
- Experience with continuous monitoring tools like Splunk
10
Skills For Enterprise Level Software Support Engineer Resume
- ITIL practical experience in Incident, Release, Change, and Problem Management
- A clear focus on the customer experience
- Majored in Computer Science or relevant experience
- Prioritize customer issues and escalate when required
- Practical development experience with JAVA and Web Technologies for 2 or more years
- Excellent team player with a proactive and positive attitude
List of Typical Responsibilities For a Software Support Engineer Resume
1
Responsibilities For Senior Software Support Engineer Resume
- Demonstrates basic mathematical skills
- Experience in Linux operating systems, SQL, Basic Networking & excellent BASH scripting knowledge – any additional scripting knowledge beneficial
- Experience with deploying , configuring, and troubleshooting web applications on WebSphere and WebLogic
- Responsible for verifying and validating software functionality. Make sure various customer use - cases can be satisfactorily met by the software
- Experience developing software in C/C++ and full-stack Java, including for Android and/or Linux Embedded Systems, desirable
- Experience of working in a technical support environment, including liaison with customers
- Experience supporting software development projects
- Experience in IBM's Sterling B2B Integrator (SBI)
- Good understanding of communications protocols like As2,As3,As4,http,MQseries,FTP,SFTP,Rossetanet
2
Responsibilities For Technical Software Support Engineer Resume
- Experience in Installation, Configuration, Performance Tuning, etc
- Experience in GIS / SI (Gentran Integration Suite / Sterling Integrator) version upgrades
- Become a skilled engineer by working with a wide range of Oracle products
- Some experience of IT Service Management & Monitoring Tools (i.e. Service Now, Jira, Sabbix, Nagios, ControlM etc.)
- Previous working experience in a related field is desirable but not mandatory
- Good hardware and software troubleshooting abilities
3
Responsibilities For Informatics Software Support Engineer Resume
- Excellent working knowledge/proficiency in VB.NET and VB Script
- Experience working on enterprise level large scale n-tier applications
- Good knowledge of any Prepaid/Postpaid Billing System in OSS
- Prioritize and manage competing issues and deadlines
- Experience working with an enterprise-class, server-based commercial software product
4
Responsibilities For Lead Software Support Engineer Resume
- Experience with complex software configurations, networking, TCP/IP communications, database connectivity, SQL
- Experience with Adaptor configuration
- Experience with API development & Mash-ups
- Make basic technology choices based on experience
- Monitors and operates network’s automated playback system and all related equipment
5
Responsibilities For Line Software Support Engineer Resume
- Provide effective escalation and resolution of issues and problems to stakeholders
- Application knowledge and experience preferably gained within a mission critical support environment
- Proven ability to identify and implement process improvements and automation
- Good at Linux system operation
- Good database knowledge and familiar with Oracle or Cassandra
- Debugging, testing and implementation of customer system modifications including scripting
- Understanding of application-to-application communication interfaces utilizing web services architecture using XML, SOAP, and WSDL
6
Responsibilities For Level, Software Support Engineer Resume
- Preparing and presenting training material
- Acknowledging, logging and tracking customers’ problems
- Working knowledge of development life cycles, cloud hosting, security, and networking is required
- Understanding of the payments industry and in particular Authorisation, ATM & POS Terminal Driving and Switching
- Understanding of the payments industry, in particular Authorization, ATM & POS Terminal Driving and Switching
- Working understanding of virtualization technologies
- Understanding of IBM Sterling File Gateway
- Supporting existing code base
7
Responsibilities For Software Support Engineer for Orbita Resume
- Setting clear expectations with the customer and adhering to them
- Ensuring cases are resolved expeditiously and any aging cases are regularly updated with “next steps” and action owners clearly defined
- Working knowledge of UNIX, (AIX, SUN, LINUX), and Windows operating systems
- Documenting accomplished tests and detecting deviations; if applicable, analyses them, initiate necessary changes and observe them
- Developing and providing test software
- Understanding and interpreting customers’ requirements
- Providing input to the development planning process
8
Responsibilities For Software Support Engineer w Resume
- Providing support for emergency call out
- Producing software solutions to problems
- Providing the customer with timely technical incident updates(KCI)
- Creating technical knowledge content for future use
- Ensuring case notes meet defined quality criteria (CDQ compliance)
- Closing cases only after customer confirmation
9
Responsibilities For Technical Support, Software Support Engineer Resume
- Planning and execution of assigned software specific tasks
- Providing real time responses to customer inquiries
- Providing support and consultancy to clients
- Participating in research and analysis to determine the source of the issue and a recommended plan to avoid it in the future
- Operating Systems: UNIX, Linux, and / or MS Windows
- Diagnosing customer support requests
- Driving product releases to resolve specific customer problems
10
Responsibilities For Enterprise Level Software Support Engineer Resume
- Improving product development practices to reduce customer issues
- Documenting common issues and workarounds in knowledge base articles
- Troubleshooting and root cause analysis of product issues independently
- Providing advice and assistance with the integration of the D-Cubed Components into end-user applications, for customers within Siemens and externally
- Preparing example software and documentation to accompany product releases
- Working with the development groups to ensure that new features meet customer requirements
- Planning Upgrade Support with Onsite and offshore teams
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