Software Support Specialist Resume Sample
Cornelius Grimes
37010 Marcos Mount,
San Francisco,
CA
+1 (555) 131 7261
Work Experience
Software Support Specialist
09/2016
-
PRESENT
Philadelphia, PA
- Responsible for providing technical support to OpenText customers via phone and/or electronic format for various Business Network products and services
- Diagnose and solve customer reported problems ranging from simple to complex issues on functionality, usage and troubleshooting of Business Network products within the established guidelines
- Display end to end case ownership, from the time the problem is reported until the resolution is delivered to the customer
- When necessary, the technical support specialist needs to work with internal Business Network teams to satisfy the customer’s needs
- Adhere to the internal business processes set by the leadership team
- Effectively own and/or coordinate service requests, for issues outside their scope, with other teams until closure
- Performs related work and special projects as required
- Responsible for tracking statistical data within monthly production spreadsheet
EMR Software Support Specialist
03/2012
-
05/2016
Los Angeles, CA
- Serve as a liaison between the software support team, other ATI employees and management to escalate issues that outside of the standard setup
- The ability to accurately transfer and audit data both manually and electronically to the billing
- Create schedules for acquisition clinicians
- Create and update login and passwords for external websites and various internal software (including but not limited to RTK, HealthLogic, Silo and Zirmed)
- Add and remove location permissions for insurance carriers and clinicians in billing software
- Enter and ensure Medicare data is accurate for credentialed clinicians in billing system
- Troubleshoot, respond and document completion of Help Desk support tickets in the HD tracking system
- Prioritize multiple work requests appropriately to ensure on time completion of all assigned tasks
Clinical Software Support Specialist
05/2009
-
09/2011
Phoenix, AZ
- Handling of daily HR update report regarding location updates and staff terminations
- Monitor QA reports for supporting codes
- Monitor QA reports for caseloads
- Proofreading of fee schedule entries
- Support application users by phone, email, chat and ticketing software
- Knowledge of web-based and mobile applications
- Strong application troubleshooting skills
Education
Georgetown University
2004 - 2008
Bachelor's Degree in Related Discipline
Professional Skills
- Strong communication skills and active listening
- Strong communication skills - handles customer situations with thought and confidence
- Strong organizational skills and self-motivation essential
- Strong verbal interpersonal skills
- Excellent Communication/Customer Relationship skills
- Excellent pressure management skills
- Excellent people skills, ability to work with others toward a solution
How to write Software Support Specialist Resume
Software Support Specialist role is responsible for interpersonal, software, customer, database, troubleshooting, organization, analytical, reporting, compensation, wireless.
To write great resume for software support specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Software Support Specialist Resume
The section contact information is important in your software support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Software Support Specialist Resume
The section work experience is an essential part of your software support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous software support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular software support specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Software Support Specialist resume experience can include:
- Excellent communication skills, both written and verbal (We really mean it!)
- Proven experience with Testing/Support for Drilling software and Real Time applications
- Provide training to end-users. Effectively teach the software and respond to customer questions via web conference, emailing and/or telephone
- To build and maintain custom forms using XML/SQL build scripts (prior experience not essential)
- Proven experience in IT/Networking related to the Oil and Gas industry
- Proven experience as a Field Service Engineer for Drilling Operations or IT projects related to the Oil and Gas industry
Education on a Software Support Specialist Resume
Make sure to make education a priority on your software support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your software support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Software Support Specialist Resume
When listing skills on your software support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical software support specialist skills:
- Exhibit excellent interpersonal, customer-oriented, and knowledge transfer skills, with excellent English verbal and written communication skills
- Demonstrate excellent analytical problem solving skills
- Experience with networking or equivalent certifications (CCENT, CCNA, Network+). Skills include: TCP/IP knowledge, packet capture deciphering, etc
- Experience in the following programming skills required:.Net software development knowledge
- Excellent business, technical, organizational, written and verbal communications skills
- Self-motivated with ability for self-learning and grasping new concepts and technical skills quickly
List of Typical Experience For a Software Support Specialist Resume
1
Experience For Aaa-protech Software Support Specialist Resume
- Fluent German or French language skills (English Essential), written and verbal
- College graduate or 2-3 years of proven call center experience, preferably in the software industry
- Quicken, Quickbook, Business Banking, Payments, Money Movement or Online Transaction Experience
- Be a strong advocate for improving processes and a clear communicator of new ideas
- Experience in TMA or Cherwell, or similar ticketing system
2
Experience For EMR Software Support Specialist Resume
- Develop and maintain deep knowledge of clients’ system configuration, processes, priorities and interoperability with their in-house applications
- Help desk or call center experience in a SAAS environment
- Technical support experience
- Strong knowledge of MS Excel, MS Word, MS Outlook
- ) of support experience
- Experience with mobile devices (iOS and Android)
- Experience with SharePoint and Microsoft Office applications
- Working with end users on application training and adoption supporting our ongoing software development projects and initiatives
- Identifying any necessary training requirements and escalating these to management as needed
3
Experience For Clinical Software Support Specialist Resume
- Monitoring support requests and maintaining status information for operational reporting
- Attending technical meetings, preparing reports when requested
- Monitoring and operating a computer in accordance with detailed instructions,
- Working with MIS development team feeding projects for automation and continuous improvement
- Working knowledge of Google G Suite applications, including Drive, Sites and Groups
4
Experience For Remote Technical Software Support Specialist Resume
- Understanding of object-oriented programming languages, preferable C#
- Serving as first-line support to internal and external users for Arthrex software
- Understanding of Quality Control and Quality Assurance practices and policies
- Working directly with Customers and internal team members, collects, analyzes, and summarizes software bugs, development issues, and service issues
- Being able to work on more than one main tasks at a time
- Working with multi channels and divers area of expertise
- Working knowledge of computer programs
- Working with Software development team on escalated issues
5
Experience For Remote Software Support Specialist Resume
- Responsible for reproducing / confirming product defects and reporting such defects to Field Engineering and Product Management for future consideration
- Routine as well as ad-hoc reporting (entails gathering and assembling data, where possible working with development team for automation)
- Participate in the training and education of end users by facilitating classroom training and through other media
- Develop, maintain, and improve training materials, handouts, and on-line help including reference guides for workshops according to departmental standards
- Manages application security, creating new application user accounts and assigning appropriate security roles
- Support client efforts in using SQL (Select and Update Queries, troubleshooting and maintenance etc…)
- Provide training to clients on existing functionality
6
Experience For Level Software Support Specialist Resume
- Provide tier 1 and tier 2 response, acknowledgement and routing/resolution for users requiring assistance with software platform related issues and questions
- Document all actions used in troubleshooting/resolving the event as well as the results in the event management software
- Maintain proper tracking of incident resolution for reference and management reporting
- Has a passion for delivering cutting-edge products and solutions
- Improve and evolve existing testing frameworks and processes
- Responsible for any malfunctioning of applications or software systems and analyzing necessary software requirements
- Perform a detailed study of the existing system to and recommend installation or upgrading of a new system
7
Experience For Software Support Specialist SQL DBA Resume
- Monitor equipment to ensure system operations are functioning according to the required specifications
- Troubleshoot the issues raised related to billing/rating
- Maintain detailed documentation including knowledge base articles, meeting minutes, action items and issue lists
- Results-focused, understanding what is important to customers and committed to achieving goals
- Exceptional quick thinking and analytical problem-solving abilities; Ability to absorb, retain and recall product information quickly
8
Experience For Software Support Specialist Resume
- Data governance including data maintenance, capacity monitoring and management, etc
- Assist in reviewing and publishing analytic reports
- Assist in troubleshooting computer, software, and network problems, making appropriate referrals where necessary
- Maintain, configure, patch and troubleshoot operating system and software and hardware issues telephonically, using remote tools, and on-site
- Document, track and update customer issues for troubleshooting, problem resolution and reporting
- Support and troubleshoot systems using TCP/IP, DHCP, LAN/WAN technologies, wireless networking, CPU configuration and remote access tools
9
Experience For Aaa-protech Software Support Specialist Resume
- Knowledge of multiple programming languages (including Java, C, or Erlang desirable)
- A working knowledge of relational database theory, Oracle database fundamentals and the existing database structure
- Knowledge of IP-based video conferencing and streaming applications, IT-configurations and deployment
- Support PSC and Field teammates by investigating and managing reported software issues
- Assist with evaluating new systems for implementation
10
Experience For EMR Software Support Specialist Resume
- Document incidents in company ticket tracking system
- Resolve incidents in a timely manner adhering to published service level agreements
- First and second level user support and troubleshooting
- Assist in office building maintenance and security issues
- Manage the complete SSRS environment from SQL, to Report Builder, to Report Definition Language (RDL), to publishing reports
- With Business Analysts and/or End users, collect/verify requirements for new reports or enhancements to existing reports
- Help to build knowledge base and training material to suit customer base
List of Typical Skills For a Software Support Specialist Resume
1
Skills For Aaa-protech Software Support Specialist Resume
- Prior and relevant experience working in this role, with demonstrable knowledge of best practices in support, documentation, and testing spaces
- Be completely familiar with our innovative SaaS product, with the ability to explain features to users and to explain functionality effectively
- Effectively Communicate complex issues and feature requests with our offshore development team where relevant
- Remarkable interpersonal, verbal and written communication skills and attention to detail to properly communicate with clients and internal teams
- Prior work experience in a software application support role
- Create and update resolution documentation for the knowledge management database to distribute skills throughout the Support organization
- Proven experience with IT Support/Network/Windows servers
2
Skills For EMR Software Support Specialist Resume
- Remarkable interpersonal, verbal and written communication skills and attention to detail to properly communicate with customers and internal teams
- Prioritizing and managing calls in an efficient and professional manner (from customers, Elekta engineers and Distributors)
- Understanding of retailers and CPG companies or experience in digital content management (CPG/retailer product and planogram workflows) is a distinct advantage
- Maintaining a positive attitude, open mind and effective communication with our client users, peers and management
- Proven understanding of drilling processes, drilling data, and drilling operations
- Solid understanding of Microsoft Windows operating systems (Windows 10, 8, 7) i.e. installing and uninstalling programs and drivers
- Effective listener, adept at comprehending customer issues and delivering positive outcomes in response to education/training or support calls
- Experience planning, coordinating, and executing upgrades on large numbers of endpoints
- Experience in providing individual consultations and developing and presenting technology workshops
3
Skills For Clinical Software Support Specialist Resume
- Experience supporting users or customers and working to resolve their issues
- Experience working in a team orientated and collaborative area, and strives to set a fitting example for others
- Experience installing and maintaining Microsoft Windows
- Experience with working with a ticket tracking system
- Specialized experience. Expertise with using Windows Operating Systems and the standard Microsoft Office Automation Suite
- Experience utilizing or developing enterprise-level applications
- ) of training/teaching experience
4
Skills For Remote Technical Software Support Specialist Resume
- BS in IS, CS, Software Engineering, Technology, or equivalent certifications & experience required
- Experience working in a commercial or software environment
- Support testing efforts prior to new releases
- Experience supporting enterprise software solutions in a global organization
- Experience working across different software platforms, technical savvy in navigation and ability to balance multiple screens/tabs at once
5
Skills For Remote Software Support Specialist Resume
- Customer-facing experience
- Demonstrated proficiency in supporting Microsoft Office and/or Google Apps (or other online application suites)
- Experience working with a support ticket software and with customer interaction
- Experience working with clients and business partners
- Hands-on software support experience with 5 years using Oracle technologies
- Experience writing various shell scripts or Python
- Good understanding of the Java language
6
Skills For Level Software Support Specialist Resume
- Experience utilizing enterprise content management (ECM) systems
- Solid understanding of SQL/Windows
- Strong teamwork ethic – willing to jump in to assist others
- Relevant experience in Implementation/Manage services, CRM/Billing, Telco
- Strong familiarity with unit and integration testing
7
Skills For Software Support Specialist SQL DBA Resume
- Previous experience supporting use of networked applications
- Previous experience working in a team environment with a customer service focus
- Experience in client-facing technical support
- Experience working in technical support of computers, network, applications, etc
- Solid understanding of computer hardware
- Solid understanding of ADMI Business practices and Software
- Work alongside most teams within the business to provide a smooth support experience for the end user
- Gain valuable experience and wide knowledge of Software integrative systems
8
Skills For Software Support Specialist Resume
- Medical/insurance industry experience
- Experience in tier 1 and 2 support in the telecom industry
- Knowledge and experience in AMDOCS BSS solution
- SQL Database experience; ability to understand database table structure and to write queries to
- Highly reliable and organized with strong attention to details with ability to concurrently manage multiple tasks
- Manage and meet deadlines and manage multiple priorities
- Validate and document reported software bugs
- Interact with other Brooks teams to ensure application efficiency, effectiveness and conformance with regulatory and legislative controls
9
Skills For Aaa-protech Software Support Specialist Resume
- Basic to intermediate level software support work experience
- Remote user support experience
- Serve as a client liaison to build strong relationships with clients
- Demonstrate basic workflow of BHGE Upstream software
- Good knowledge of IT related Hardware and Software
- Validate releases of software components
- Test new software features prior to release
10
Skills For EMR Software Support Specialist Resume
- Patient with software users at all technical skill levels
- Experience with administration of various software tools
- Previous experience with a Contact Quality program where inbound calls have been reviewed and discussed
- Validate that all written documentation for assignments are complete and accurate
- Define problems, collect data, establish facts, draw valid conclusions, and provide solutions
List of Typical Responsibilities For a Software Support Specialist Resume
1
Responsibilities For Aaa-protech Software Support Specialist Resume
- Excellent interpersonal and communication skills, oral and written, for effective interaction with all levels of contacts, internal and external
- Proven work experience in web based software application support
- Project management experience within an Information Services/Technology environment
- Strong ability to interpret technical concepts and convey to non-technical staff and end users, in both verbal and written forums
- Confidence and ability to rationalize, prioritize and execute tasks in a high pressure and time critical manner
- Positive attitude in a fast-paced environment; focused on your results and not satisfied with “good enough.”
- Experience supporting or deploying application software for internal and external customers
- Aloha POS Help Desk experience
- 3rd Party POS Help Desk experience (Micro’s/Toast/etc)
2
Responsibilities For EMR Software Support Specialist Resume
- General IT Support Help Desk experience (Desktop Support/Network Support/etc)
- Experience in Linux and /or Windows
- Assisting with onboarding and offboarding users on the system
- Work under pressure with changing objectives and deadlines
- Advise and assist the client in maintaining their application
- Configure the system as per the defined requirements using the system user interface
- Attend customer meetings and calls as and when required as part of support, ensuring a professional image at all time
- Draft training documentation both generically for the system and for client-specific purposes
- Develop and maintain documentation as it relates to requesting access to software and steps used to install/configure software
3
Responsibilities For Clinical Software Support Specialist Resume
- Highly level of self-motivation and multi-tasking abilities
- Support help desk to assist users with resolving software issues and questions
- Provide metrics reporting to support the software development initiatives
- Assist with software training
- Audio visual equipment maintenance including Polycom
- Interface with partners and customers at the working level
- Responsible of addressing each issue that is registered in helpdesk support tools
- Ensure high level of daily focus and speed in solving specific client issues
4
Responsibilities For Remote Technical Software Support Specialist Resume
- Capable of working individually or in a multidisciplinary team, and with an extensive client base
- IT certifications, preferably Windows Server system administration, Cloud systems, and Networking
- Self-motivated person able to pick up Drilling and IT technology concepts quickly
- Customer service oriented, providing remote and on-site support as required
- Code, test, and debug custom reports to be published on the Microsoft SQL Server Reporting Services platform
- Support continuous improvement by investigating alternatives and technologies to improve test coverage and test automation
- Financial Institution online banking and mobile support
- In a customer service technical or web environment or online banking support
5
Responsibilities For Remote Software Support Specialist Resume
- Resolve questions/issues regarding software and mobile applications
- Assist in authoring templates associated with mobile software application
- Manage the software queue within the IT ticket tracking system and provide documentation and feedback to clients for these requests
- Collaborate with other departments in the use of university hardware and software for planning purposes and office automation
- Assist hardware services staff in the installation and maintenance of operating systems and applications
- Detail oriented, follow standard operating procedures
- Diagnose communication and networking failures across wired and wireless networks
6
Responsibilities For Level Software Support Specialist Resume
- Handle and document all parts activity including shipments, receipts and assist in the reconciliation of inventory
- Knowledge with third party reporting tools such as Entrinsik Informer and Crystal Reports
- One or more years of working in a IT Department
- Troubleshoot and resolve various issues surrounding enterprise software
- Prepare and deploy software and software upgrades using a distributed endpoint management system (e.g. KACE)
- Relevant software and OS certifications for working with Microsoft Windows and Apple products
- In an online banking, software support or technical services environment
7
Responsibilities For Software Support Specialist SQL DBA Resume
- Our recent giveback day during our trip to Mexico this past year
- Not required but definitely an asset to have the following
- Serve as front line contact for customers by answering technical support telephone calls and emails
- Answer questions and troubleshoot issues related to use of the Bluebeam software applications, including our plugins into other software applications
- Payments, disconnections & collection processing
- Solve tickets/queries raised on billing and financial (RCS,BIP,IGEN,Payment, Collection & JNL ) modules related to configurations
- Advanced / fluent English and at least one of the following: German, French, Italian, Spanish
- Conduct user acceptance testing (UAT) of new releases to maintain up-to-date knowledge of product
- The flexibility to very rarely work out of hours, for example if there is a critical incident, or during release cycles
8
Responsibilities For Software Support Specialist Resume
- Configures, installs, monitors, and supports multiple Customer facilities that are using STERIS Enterprise Software products
- Ability and desire to promote Elekta’s professional image
- Escalate support issues as appropriate and assist resolution via Level 3 & 4 teams in Europe and US
- Provide L1 assistance to customer’s super users / system administration, understanding of issues, recommend solution or work around as an L2, escalate to L3 in timely manner
- Own technical responsibilities in implementation projects
- Responsible for building and maintaining client relationships at both the Client’s Primary System Administrator and Management level, providing ongoing total quality account management through teamwork and proactive client communication. This includes regularly scheduled status calls, metrics, and pre- and post-implementation support
- Provide phone, email and web meeting support to the CLCS client base
9
Responsibilities For Aaa-protech Software Support Specialist Resume
- Analysis of various Application output error messages and providing clients with resolutions
- Participate in daily internal support meetings
- Work with client relationship managers to ensure customer expectations are met
- Accountability, Ownership and Commitment to quality and deadlines
- Liaison with developers for advanced configuration and development of the system
- Work with technical teams to resolve system and configuration issues
10
Responsibilities For EMR Software Support Specialist Resume
- Support end-users of the third party software by providing guidance, assisting with troubleshooting and communication on project management and implementation. Monitor all systems on a daily basis. Responds to daily calls/tickets regarding access/issues related to third party software
- Work within Microsoft SQL database to perform updates for software database. Create queries, reports, and views for the purpose of providing timely and accurate information to customers
- Backup to System Administration team for specific updates to the colleges Student Information System. Respond to emergency calls after hours, on weekends and/or holidays
- Provide application support for enterprise application systems, including but not limited to Workday, Banner, Google, ServiceNow, 25Live, Docfinity, Hobsons Connect, Slate, Terra Dotta, Maxient, ERezlife, Report Exec, Cashnet, EAB
- Provide expertise for the Google-based collaboration platform environment, including new offerings, trends, extensions and updates
- Develop and support database reports utilizing Business Objects/Crystal Reports
- Development of documentation, including configuration specifications, processes and procedures
- Work with the Enterprise Applications and Development (EAD) team to provide upgrade and patch support and to update application documentation
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