Spa Attendant Resume Sample
Lilliana Ernser
4472 Lexus Rue,
Dallas,
TX
+1 (555) 798 2471
Work Experience
Lead Spa Attendant
05/2018
-
PRESENT
Dallas, TX
- Escort guests to locker, tour locker facility and explain amenities that are
- Clean, maintain and restock bathrooms, locker rooms, showers, dispensaries,
- Provide excellent service consistent with the property’s core service standards and brand attributes
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Provide excellent service consistent with the company’s core service standards and brand attributes
- Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
- Participate in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials
- Friendly, people-oriented, customer driven individual
Spa Attendant
04/2014
-
01/2018
New York, NY
- Integrity - We do the right thing, all the time
- Now - We operate with a sense of urgency and discipline
- Facilitates the guest’s arrival and departure for massage appointments
- Age or above
- Set up and close down the spa as per the brand standards set down by Shine Spa and Hotel, using relevant checklists
- Carry out a regular walk through of the entire spa to ensure cleanliness, working facilities, adequate stock levels of guest amenities and linens, removal of dirty linen, candles lit and checking flower displays
- Ensure client lockers are turned around quickly with the appropriate amenities and presentation
Spa Attendant Men's Locker Room Summer Seasonal the Lodge
12/2009
-
01/2014
Los Angeles, CA
- Removal of dirty linen from the spa without disturbing the client experience, delivering it to the relevant housekeeping area
- Maintain the cleanliness and adequate stocking of the therapist preparation areas
- Liaise with relevant F&B outlets to receive refreshments for the spa ready for opening and refreshing throughout the day
- Aid therapists in setting up for treatments and clearing away after
- Courtesy to guests at all times offering assistance where required
- Maintain a good knowledge of treatments and services offered in the spa to assist with guest enquiries
- Attend monthly departmental meetings and other required Training meetings designated by Omni
- To be aware of all treatments offered and any promotions on offer at any given time
Education
University of Mount Union
2004 - 2008
School's Degree in Health
Professional Skills
- High level of organization skills with ability to prioritize assignments
- Prior computer and/or facility maintenance experience helpful
- Possess good customer relations and interpersonal skills
- Prior Experience in similiar position or customer service required/
- Customer service experience, supervisory or spa experience
- Technical Skills: none
- Assisting the spa staff in providing a unique and outstanding spa experience for our members and guests
How to write Spa Attendant Resume
Spa Attendant role is responsible for customer, interpersonal, training, retail, purchasing, security, reporting, insurance, travel, events.
To write great resume for spa attendant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Spa Attendant Resume
The section contact information is important in your spa attendant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Spa Attendant Resume
The section work experience is an essential part of your spa attendant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous spa attendant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular spa attendant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Spa Attendant resume experience can include:
- Responsible for ensuring the Spa locker rooms are well maintained and that the guests’ experience is flawless
- Coordinate with the spa team on the daily operation of the spa to ensure the smooth and effective running of the operation
- Do everything necessary to ensure the customer has the best experience possible, each and every time
- Excellent understanding of client care and five star standards
- House Keeping, Spa Attendant or Gym attendant experience is an advantage
- Read communication boards, logs, memos prior to beginning shift
Education on a Spa Attendant Resume
Make sure to make education a priority on your spa attendant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your spa attendant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Spa Attendant Resume
When listing skills on your spa attendant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical spa attendant skills:
- Responds effectively to guest inquiries related to Spa services, the property and the local area while providing excellent service
- Check all equipment prior to and after use to ensure good working condition
- Learn both hard and soft skills
- Developed customer service skills with a desire to exceed guest expectations
- Technical Skills: Perform job functions with attention to detail, speed and accuracy, understand guest’s
- Previous experience working in a similar food and beverage setting
List of Typical Experience For a Spa Attendant Resume
1
Experience For Male Spa Attendant Resume
- Experience in a luxury spa
- Previous experience in a high volume spa/health club operation, preferably within hospitality/hotel environment
- Languages: fluent in the national language and good spoken English
- Maintaining par levels of linens and guest supplies in the locker rooms specifically in addition to the spa as a whole
- Greeting clients as they enter the Facility
- Providing clients with tours and information related to the Facility and its features
- Following daily checklist as provided by the Spa
- Keeping the facility center clean, orderly, and well stocked with necessary items
2
Experience For Spa Attendant Men's Locker Room Summer Seasonal the Lodge Resume
- Keeping men's locker room clean, orderly, and well stocked with necessary items
- Greeting clients as they enter the Spa locker rooms
- Assist Spa Welcomer representatives in handling telephones during busy hours and providing information over the telephone and in person
- Assist in the planning, organizing and instructing of classes, activities, holiday programs, and events
- Maintains positive service standards including but not limited to courtesy, sincerity, and enthusiasm while establishing rapport with the guests
- Assist in monitoring the pool area and enforcing all rules and regulations
- Responsible for cleaning and maintaining the spa, fitness center, and women’s locker rooms
- Provide assistance to guests utilizing the spa wet facilities, including bath services
- Prepare treatment rooms by ensuring that all supplies and equipment are available and laid out according to procedure
3
Experience For Spa Locker Room Attendant Resume
- Assume responsibility of opening and closing the spa on designated times
- Ensure all opening up, closing down procedure are adhered to daily in order to offer smooth efficient service
- Attends meetings and training sessions as scheduled by Spa Director, Manager, and Spa Supervisor
- Set up and close down the spa as per the brand standards set down by the Hotel and Soul Wellness and Spa, using relevant checklists
- Follow Spa Luana opening procedures
- Continually seek new and exciting ideas to improve and expand the Recreation programs
- Carry out any reasonable request or special project by management of which the associate is capable of performing
- Follow all safety procedures when using chemicals
4
Experience For Spa Attendant Crowne Plaza Holiday Inn Kuwait Al Thuraya City Resume
- Prepare rooms for treatments according to specified guidelines
- Partake in the boutique’s inventory and stock-taking activities
- Oversee the outdoor pool area, ensure all guests are satisfied and assisting with any requests
- Prepare rooms for treatments according to specified guideline
- Responsible for the upkeep of male spa locker rooms as well as the replenishment of items available to guests utilizing the spa locker rooms
- Keep all spa areas clean and tidy at any times and deliver high standard of spa cleaning services
- Report any damaged or missing items or maintenance repair needs to your General Manager
- Communicate to management any and all occurrences involving staff or guests in the clinic that require attention
- Complete an on-site certified CPR training course facilitated by Sports Core Fitness Trainers
5
Experience For Health Spa Attendant Resume
- Responsible for ensuring that all lockers are stocked with clean linen, bathrobes at all times and remove soiled linen
- Responsible for ensuring all vanity counters are well stocked, clear of disposed items and maintained in a high standard
- Display of respect and team work towards achieving departmental goals, financial and operational included
- After close clean up of the spa Terrace and locker rooms, in addition to preparation for the following day
- Greets guests arriving in the locker rooms and assigns lockers to each guest when applicable
- Assure the following areas are clean and tidy at all times: locker room, public areas, gym, and pool
- Observes all activity within assigned areas offering assistance and instruction to guests/visitors
6
Experience For Female Spa Attendant Resume
- Check guests in to spa area by issuing keys, robe, & slippers
- Assist in maintaining appropriate levels of inventory of spa by
- Attend all scheduled staff meetings and training sessions
- Liaison between the guest and the spa service provider, facilitating communication
- Come to work in appropriate uniform, with proper grooming
- Use telephone procedures as dictated by Spa Standard Operating Procedure
- Responds to inquiries providing complete details of all spa, salon and fitness amenities
7
Experience For Spa Pool Attendant Resume
- Remove trash from work areas and linen from cleaning carts
- Ensures stocking of all spa amenities and toiletries. Moves, stores and stocks furniture supplies and equipment
- To handle all cleaning materials in accordance with departmental safety standards and use in accordance with the manufactures instructions
- To strictly monitor all areas throughout the day, and complete the daily cleaning schedule
- To assist in escorting guests to treatment room and around spa
8
Experience For Seasonal Spa Attendant Resume
- Exert physical effort in transporting up to 40lbs
- Exert physical effort in transporting 25 pounds to 35
- Able to remain calm and courteous with demanding people and difficult situations
- Deep cleaning around the spa
- Sanitize bathrooms, grooming rooms and wet areas as per the standards set by the spa management
- To check and set up the daily operations of the male/female spa according to Spa standards
- Set-up and maintain spa including refreshments, locker rooms, work out area and pre-treatment area
9
Experience For Female / Male Spa Attendant Resume
- Promote program awareness and interest as part of an ongoing public relations program
- Respond to inquiries providing complete details of all spa, salon and fitness aspects
- Consistently following all standards, service essentials and procedures set out by Fairmont Hotels & Resorts
- Greets guests, providing information and directions as necessary
- Explain various treatment/services to guests. Ability to converse with guest about appropriate content during service time
10
Experience For Spa Male Locker Room Attendant Resume
- Assist with the maintenance and cleanliness of surrounding spa areas as necessary to ensure neat and clean conditions
- Responsible for providing at service at the Retreat Pool as well as Spa Pool
- Upkeep cleanliness of Spa locker rooms, grooming stations and pools
- Attends meetings and training sessions as scheduled by department management
- Respond to inquiries by phone and in person, providing complete details of all boutique aspects
List of Typical Skills For a Spa Attendant Resume
1
Skills For Male Spa Attendant Resume
- Clear thinker, analyze and resolve problems exercising good judgment
- Excellent attention to detail High standards of cleanliness Previous cleaning
- Customer service related experience required
- Be ready to give a personalized experience to our guest
- Previous experience in a health or fitness related position is desired but not essential
- Experience in a five star property in a similar position, at least six (6) months
- Previous spa or fitness experience
- At least six (6) months of guest service experience
2
Skills For Spa Attendant Men's Locker Room Summer Seasonal the Lodge Resume
- Previous resort, medical, or day spa experience
- Greet guests in the Locker Room. Offer amenities and orientation of the facility; explain how to operate the lockers and showers. (10%)
- Ensure that all members receive the Sense Spa customer experience
- Good knowledge of cleaning products and the rules of hygiene
- Previous experience in the Spa industry an asset
- Experience desired
- Previous experience in hotel
- Previous experience in a health or fitness related position
3
Skills For Spa Locker Room Attendant Resume
- Experience with computers/computer programs, preferably with "spa soft" software
- Operate and maintain Exercise Machines and equipment’s
- Properly care for tools and use proper amounts of manufactured goods to assist with cost controls
- One year's experience in Hospitality Industry in similar position
- Welcomes and connects with every guest to provide excellent service
- Assisting the Spa team with daily tasks, including but not limited to stocking the spa, directing guests, and maintaining overall cleanliness
- Stocking, cleaning, organizing and maintaining their work area(s)
- Promoting a safe and professional workplace through adhering to policies and procedures as outlined in the Spa Standard Operating Procedures
4
Skills For Spa Attendant Crowne Plaza Holiday Inn Kuwait Al Thuraya City Resume
- Performing routine housekeeping to maintain locker, shower, grooming, and relaxation areas
- Cleaning all areas as assigned according to the day’s requirement and according to the Hotel standards
- Promoting of a safe and professional workplace through adhering to policies and procedures as outlined in the Spa Standard Operating Procedures
- Checking and setting up the daily operations of the spa according to Talise standards
- Following daily checklists for opening & closing procedures, fitness center and weekly chores as detailed on Spa’s whiteboard
- Inputting spa clients’ information onto Premier Day Spa and maintaining client’s
- Maximizing customer satisfaction by providing neat and cleanliness in the Spa and Pool areas in accordance with the standards of the brand and the hotel
- Exercising extreme and proper care in handling guests’ valuable items found in the Spa and the Pool areas
5
Skills For Health Spa Attendant Resume
- Greeting guests upon entering the spa
- Evaluating the operations and procedures, and suggesting improvements to the Team Leader
- Booking and scheduling appointments
- Maintaining a professional, clean and sanitary appearance of the Spa, locker rooms, fitness area and pool area
- Keeping trolley organized with linen and other supplies
- Keeping the Spa and the Pool clean, tidy and organized at all times
- Lifting - Under 20lbs 50% of Work Time
- Pushing - Over 100lbs 25% of Work Time
- Replenishing all necessary items in the spa promptly
6
Skills For Female Spa Attendant Resume
- Maintaining the water in the spa areas
- Providing service promptly, courteously and accurately
- Ensuring the cleanliness of the spa and own treatment room
- Ensuring all equipment is well maintained and in safe condition
- Handling all guest complaints and record all guest comments
7
Skills For Spa Pool Attendant Resume
- Reporting any breakage, damage and loss to the Team Leader
- Assisting the therapists to prepare for treatments or baths when needed
- Greeting guests with direct eye contact and a smile
- Answering phone calls within 3 rings
- Assisting management with reports and other projects as needed
- Working knowledge of all areas of the property
- Working knowledge of food and beverage, preferably with regards to food preparation
- Supporting the cleanliness and maintenance of the Kohler Waters Spa facility and equipment
- Attending to food and beverage services and spa guest and member needs
8
Skills For Seasonal Spa Attendant Resume
- Attending to men’s Respite Room to maintain order, cleanliness and amenities; replenish clean towel supply throughout the facility
- Providing clients with tours and information related to the Spa locker room and its features. 3. Following daily checklist as detailed by the Spa Director
- Maintaining a well-groomed, professional appearance, which includes wearing a clean and
- Reporting any accidents or injuries to the Spa Director
- Keeping ladies' locker room clean, orderly, and well stocked with necessary items
- Describe Motions - Bending, standing, reaching, pulling, pushing, lifting, and kneeling
- Prepares spaces for guest arrival, including cleaning, sanitation, stocking/restocking supplies, and replacing linen
- Frequent bending, stretching and lifting
- Attend to guests in both the relaxation and waiting areas ensuring that they are comfortable as well as offering refreshments
9
Skills For Female / Male Spa Attendant Resume
- Occasional lifting and carrying up to 20lbs
- Ensure that all items are clean well pressed with no tears or stains when making the beds and changing the linen supplies
- Responsible for cleaning & maintaining male spa locker room
- Consistently engaging with guests and living the Service Promise and Service Essentials
- Remove trash from work areas to the loading dock/dumpster and remove trash and linen from cleaning carts
10
Skills For Spa Male Locker Room Attendant Resume
- To always be punctual and carry out all opening and closing procedures of the Spa diligently
- Ensures individualized guest service through acknowledging and responding to guest’s needs and expectations
- Escort guests to the spa waiting area, ready for the therapist to greet them before taking them to the treatment room
- Responsible for daily operation of the spa to include adherence to all opening and closing activities
- Assist with tours, showing our facilities as required
- Flexible and adaptable approach to working hours/available every weekend
- Set-up and maintain spa including refreshments, locker rooms, work out areas, tennis, pre-treatment area and games room
List of Typical Responsibilities For a Spa Attendant Resume
1
Responsibilities For Male Spa Attendant Resume
- To attend to guests on both the relaxation and waiting areas ensuring that they are comfortable as well as offering drinks
- Assist in the administration and implementation of staff training in Boutique operations such as business telephone usage, Guest relations, products, services
- Maintain inventory and stocking of all boutique materials
- Includes replenishment of amenity items as needed and removing any items left behind by guests such as towels and robes
- Comprehensive knowledge of the operating procedures based on SOP’s
- To be fully aware of and work in accordance with the Standard Operating Procedures and Emergency Action Plan for your department
- Ensure all areas are clean and all spa equipment is in full working order
2
Responsibilities For Spa Attendant Men's Locker Room Summer Seasonal the Lodge Resume
- To report for duty punctually, wearing the correct uniform and nametag
- To maintain a high standard of personal appearance and hygiene as per the hotels grooming standards
- Set-up and maintain spa including refreshments, locker rooms, work out areas, and pre-treatment area.
- Follow closing sidework procedures
- A motivated, hands-on and caring personality would fit both the position and Hyatt´s organization culture perfectly
- Push and lift up to 75lbs (including the movement of clean and used linen carts to and from laundry areas)
- Efficiently inform and teach guests concerning specific wellness concerns
- Possess knowledge of the Kohler resort and surrounding Green Bay area
- Maintain relaxation room, locker room, and restrooms ensuring that they are clean, orderly and well stocked with necessary items
3
Responsibilities For Spa Locker Room Attendant Resume
- Answer incoming telephone calls within first three rings
- Responsible for management of spa lockers which includes replenishing guest amenities such as: robes, hangers, plastic bags, sandals, etc..
- Work a flexible schedule including weekends and holiday
- Retrieve, deliver, and store/set-up products from purchasing
- Clean and stock waiting area
- Set-up and maintain spa including refreshments, locker rooms, work out areas, pre-treatment area and Fitness room
- To check and set up the daily operations of the Reception / Relaxation Area / Salon / Male / Female toilets area according to Talise Spa standard
- To clean up bath and assist in turning over the treatment rooms
- To assist in serving towels and water or other appropriate beverage at Reception area
4
Responsibilities For Spa Attendant Crowne Plaza Holiday Inn Kuwait Al Thuraya City Resume
- To assist in treatment room setup according to Talise Spa standards
- Maintains accurate knowledge of guests’ treatments and schedules
- Receives additional direction from Spa Supervisor
- Assist guest with towels, robes and locker services
- Maintain linen inventory to and from laundry on a scheduled basis
- Assist in the daily operation of the Spa
- Open and/or close the Spa area appropriately
5
Responsibilities For Health Spa Attendant Resume
- Maintains all spa areas clean and supplies with needed amenities, such as towels, drinks, and vanity supplies
- Assist in the operation of all spa areas and to have knowledge of all Spa treatments
- Maintain flexible work schedule and ability to work at both Spa Mandalay and Bathhouse Spa
- Reads and/or listens to resident requests/complaints; documents any pertinent information or occurrence in member’s file
- Maintain storage areas to ensure cleanliness, freshness, and organization and understands and uses universal precautions and sanitary procedures
6
Responsibilities For Female Spa Attendant Resume
- Up-sell, cross-sell, and pre-sell services and products
- Maintain flexible workschedule and ability to work at both Spa Mandalay and Bathhouse Spa
- Inform Management ofall guest issues, needed supplies or equipment related issues
- Completes register transactions for services and retail purchased
- Collects fees for Spa services; handles retail sales
- Maintains par stock levels for Spa supplies
7
Responsibilities For Spa Pool Attendant Resume
- Reports any safety hazards to supervisor
- Lift up to 60 pounds and push and pull up to 100 pounds of towels, equipment and supplies
- Spa Attendants are at times subject to hazards such as slippery conditions; proper safety precautions are taken
- Check guests and members in and out: administer keys to locker areas
- Handle all administrative functions of the spa including: using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions
- Maintain locker rooms in a tidy manner, check and clean lockers when needed
- Maintain locker room in sanitary and safe condition to include shower areas and vanities
8
Responsibilities For Seasonal Spa Attendant Resume
- Maintain all guest lounge areas in neat and sanitary condition
- Prepare spa area for Guests and prepare refreshments
- Welcome and offer refreshments to all spa Guests
- Ensure spa operation follows Standards of Performance guidelines and regulations
- Handle all customer queries and provide usage reports on linens and consumables
9
Responsibilities For Female / Male Spa Attendant Resume
- Assist with stock control and inventory for spa products, spa consumables and spa linens
- Assist General Manager to ensure product inventory is properly counted daily, weekly and monthly
- Assist in the weekly linen and towel inventory
- Acknowledge and greet everyone who enters and leaves clinic facilities
- Learn the basic operations of the RIO system for “view-only” purposes, thereby providing communication of service times and availability of services to the guest
10
Responsibilities For Spa Male Locker Room Attendant Resume
- To participate in receiving training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored
- To maintain a high standard of appearance, grooming and personal hygiene
- To be responsible for reporting all maintenance and engineering related issues and that the Heavenly Spa is run professionally and in accordance with Health & Safety Policy
- To be responsible for the administration of goods, requisition inventories and ensure the cost effective usage of all department related materials and avoid wastage
- Be open to any additional projects that maybe required to be completed as a team effort
- Obsessively keep the spa clean
- Ability and desire to multi-task
- Desire to work hard (seriously)
- Desire to sell memberships
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