Spa Concierge Resume Sample
Brock Lang
40840 Herman Pike,
New York,
NY
+1 (555) 900 2779
Work Experience
Lead Spa Concierge
06/2015
-
PRESENT
Phoenix, AZ
- Accurately signs up, checks in, and rings out members/guest for their appointments, services and products
- Communicates accurately all information to client in regard to his/her reservation(s)
- Accurately inputs client and service information when
- Available to work from 12pm-8pm
- Ensure staff’s certification cards are kept current
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- All spa/hotel facilities/services, hours of operation
- Availability for any given day
- All rates, packages and promotions
Spa Concierge
07/2009
-
01/2015
Houston, TX
- Set up and maintain station
- Access all functions and maintain security of reservations computer system
- Maintain log book/memo board
- Sell spa/salon services
- Confirm treatment availability
- Update notes and guest history in computer system
- Book spa services packages into system
Spa Concierge Supervisor
10/2005
-
02/2009
Philadelphia, PA
- Enter guest reservation into system
- Close reservation calls
- Process VIP reservations
- Book standing appointments
- Process employee spa reservations
- Process complimentary spa treatments
- Place guests on wait lists as needed
Education
Oakwood University
2001 - 2005
School's Degree in Communication
Professional Skills
- Previous sales experience and/or experience working in a customer service environment
- Friendly, congenial personality with exemplary guest service skills
- Previous Work Experience: One year experience in the Medical, Salon or the Spa industry
- Answer phones and provide excellent customer service through Five-Star Standards and using established sales techniques
- Previous experience as a Reservation Agent
- Welcome and greet guests professionally. Explain the mineral bath experience to first time guests. Offer a mineral bath to EVERY guest
- Prioritize, organize and follow up all responsibilities
How to write Spa Concierge Resume
Spa Concierge role is responsible for retail, english, events, education, training, credit, spa, health, inventory, accounting.
To write great resume for spa concierge job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Spa Concierge Resume
The section contact information is important in your spa concierge resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Spa Concierge Resume
The section work experience is an essential part of your spa concierge resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous spa concierge responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular spa concierge position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Spa Concierge resume experience can include:
- Demonstrate extensive familiarization with hotel features, policies and procedures
- Coordinates all group activity, work with group contacts prior to the group’s arrival and while on property
- Strong team player that works with energy and enthusiasm
- Engaging in proper communication with fellow associates and reading and following memos. Following all department policies and procedures
- Folding linens, lifting and moving objects up to 25 lbs
- Folding linens, lifting, and moving objects up to 25lbs or more
Education on a Spa Concierge Resume
Make sure to make education a priority on your spa concierge resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your spa concierge experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Spa Concierge Resume
When listing skills on your spa concierge resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical spa concierge skills:
- Skills in operating a POS System
- Communicate efficiently and effectively with guests, members and associates
- Language Ability: Ability to effectively present detailed information both verbally and in written form to guests and employees throughout the organization
- Be knowledgeable about the facility and its amenities in order to effectively communicate with members and guests
- Good working relationships with co-workers
- Enjoy a free ski pass, valid at 5 mountains!
List of Typical Experience For a Spa Concierge Resume
1
Experience For Spa Concierge Summer Seasonal Full & the Lodge Resume
- Folding of laundry daily
- Aiding room service
- Maintaining the Spa lounges
- Explaining treatments to guests
- Cleaning of Spa to assist with the Spa Cleaner
- And assisting guests with all of their needs once they have checked in to the spa
- Flexible schedule including nights, weekends, and holidays is required
- Create and maintain group files
- Release block after group cancellation
2
Experience For Lead Spa Concierge Resume
- Schedule group spa treatments
- Check out with Supervisor
- Serve the other Turtle Bay Resort team members who serve our guests
- Sell spa/salon services. Confirm treatment availability
- Check out with Supervisor Serve our guests
- Receives direction from Spa Supervisor
- Rotate between the Spa Desk and Spa Reservation Room
- Provides the correct information on all services, programs and activities for all
- To be able to explain the key features of the spa and retail area
3
Experience For Spa Concierge Supervisor Resume
- Create and maintain a professional, safe, nurturing and healing environment where the experience at The Grand Del Mar lends itself to making a difference in our guest’s lives
- Comply with all Grand Del Mar safety and health policies and procedures
- Maintain locker rooms in a tidy manner and ensure all amenities are stocked
- Enforce all expectations of front desk staff, and respond as MOD to staff and guest issues when Spa Manager or Director are not present
- Ensure that guests are properly checked in and out of lockers as necessary
- Participates in periodic product inventory as directed
4
Experience For Spa Concierge Summer Seasonal the Arrabelle Resume
- Conducts tours of the spa and related facilities
- Assist guests with spa reservations, cancellations and changes
- Welcome and greet guests professionally
- Responsible for scheduling and confirming appointments, greeting guests, providing locker set up of robes and sandals, beverages and checking in and checking out of guests
- Monitor daily schedules or business levels and communicate to direct report for adjustments
- Remain updated on daily report events and resort map to assist guests
- Work closely with Spa Supervisor on various sales objectives as needed
5
Experience For Seasonal Spa Concierge Resume
- Maintain cleanliness and neatness of spa facility, locker room and fitness center
- Self motivated with a “can do” positive attitude
- Maintain locker room in sanitary and safe condition to include shower areas, and vanities
- Maintain Spa Garden spaces in a fashion that ensures neat, safe and sanitary conditions
- Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service
- Up-sell, cross-sell, and pre-sell Mokara services and products
6
Experience For Spa Concierge Lead Resume
- Provide tours of the spa and offer/serve beverages as needed
- Communicate spa promotions with guests
- Lift, carry, push, pull 30 lbs
- Provide proactive and efficient customer service
- Respond and take ownership to all guest inquiries immediately. Handle guest complaints to the best of your ability
7
Experience For Male Spa Concierge Resume
- Keep accurate records of guest correspondence
- Sell gift certificates to guests, members and associates. Be accountable for all procedures involving collection and posting of payment and distribution of gift certificates
- Assist with room utilization with therapists
- Set up, break down and maintain beverage bars in lounges
- Have proficient knowledge of treatments offered, current spa specials, and group discounts
- Schedule spa appointments and cancellations accurately. Perform an array of administrative tasks
- Preform all actions of spa guest check in / out procedures. Deal with guest issues if they arise
8
Experience For Waldorf Spa Concierge Resume
- Work a flexible schedule, to include: AM/PM shift, weekends, holidays
- To also supervise and monitor, consistently for cleanliness and organization, the areas covered by Spa Concierge; Spa Locker Rooms, Facility Areas and Lounges
- To maintain the orderliness, cleanliness and presentation of the Spa Reception, Issuance, Locker Room, Facility and Lounge areas
- To coordinate and direct service to ensure a superior level of guest satisfaction
- Other: Bilingual in Spanish
- Keep all therapists up-to-date on any changes in their schedules
9
Experience For Lead Spa Concierge / Front Desk Supervisor Resume
- Sell and process gift certificates and retail products
- Address questions and concerns of guests and staff in an efficient, cordial and professional manner
- Ensure locker rooms, relaxation lounge, hallways and steam rooms are properly stocked and clean throughout shift
- Stock supplies and linen before and after each shift
- Maintain locker room in sanitary and safe condition to include shower areas, vanities and amenities
10
Experience For Spa Concierge Supervisor Lead Resume
- Assist with the maintenance and cleanliness of the Rooftop Café Outlet as necessary to ensure neat and clean conditions
- Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair
- Be knowledgeable of the spa reservations and POS system
- Work side by side with the spa staff – both support their efforts and provide mentorship/
- Resolve guest complaints in a timely manner and be an ambassador of the spa at all times/
List of Typical Skills For a Spa Concierge Resume
1
Skills For Spa Concierge Summer Seasonal Full & the Lodge Resume
- Checking guests in and out of the spa when working reception
- Determining desired results and physical characteristics of each guest for their individual treatment with Apothecary questionnaire
- Follow all spa opening/closing procedures, including housekeeping walkthrough and accounting checks
- Fulfill guest’s wants and needs by promoting spa retail products utilized in body treatments and skin care and ensuring at-home continuing care
- Ensure pre-selling, up-selling and cross-selling of services to each and every guest
- Answer the telephone in a friendly manner, making appointments, offering services and answering questions when needed
2
Skills For Lead Spa Concierge Resume
- Assume Manager on Duty responsibilities, including opening and closing procedures as necessary
- To be the initial and complete source of information regarding everything that is available and all procedures to ensure guest comfort
- Flexibility to work 7 day rotating roster, including weekends and public holidays
- Assists in inventory and re-stocking assignments as needed as well as keeping the retail area neat and clean
- Follows the pre-assigned opening and closing procedures for each station to
- Responsible for escorting guests to the locker room, relaxation area and enlightening them on their services
3
Skills For Spa Concierge Supervisor Resume
- Responsible for opening and/or closing of the sauna, steam room and whirlpool areas and their daily sanitation
- To be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort
- Help maintain a controlled and relaxing working environment throughout the spa to help ensure high levels of guest satisfaction and return
- Follow proper opening and closing procedures for the Spa
- Some college or training in the Hospitality Industry
- Exert physical effort in transporting 20 pounds to 35 pounds
- Greet and welcome all guests coming into the spa
4
Skills For Spa Concierge Summer Seasonal the Arrabelle Resume
- Marriott employee food, beverage and spa discounts available at participating properties
- Complimentary on property parking
- Spa product knowledge classes and other opportunities for training, growth and development within Marriot and Vail Resorts
- Use of basic spa booking procedures and computer programs
- Provide support and coaching on procedures and questions from front desk staff
- Assist with retail merchandising and inventory
- Relay with confidence both product and service benefits to guests and assist with closing of retail sales
5
Skills For Seasonal Spa Concierge Resume
- Perform daily general cleaning and minor maintenance tasks in the spa facility and fitness center
- Computer literate with spa scheduling program, preferably SpaSoft
- Check guests in and out according to Forbes Standards
- Perform confirmation calls on a daily basis according to policy
- Accountability for cash banks, deposits, and all POS transactions and reports when working reception
- Have extensive knowledge of all retail products and assist guests with selecting beneficial products for their at home regimen
- Is a working supervisor who supervises and monitors the Spa Concierge Staff & Spa Facility Space
- To coordinate inventory and ordering on a monthly basis
6
Skills For Spa Concierge Lead Resume
- To provide direct training and evaluation of staff for areas of responsibility
- To greet and welcome all guests coming into the Spa
- To conduct scheduled Retail and Reception and Concierge inventory and ordering
- Maintain cleanliness of the reception/desk area, including retail areas
- Report to manager when items needed for job are running low
- Follow Forbes Standards when delivering customer service
- Fluency in a foreign language, preferably Japanese
- Learn a variety of information about the Company’s lodging and recreational facilities, packages and services as well as general information about the area
- Learn a variety of information about the company’s lodging and recreational facilities, packages and services, as well as general information about the area
7
Skills For Male Spa Concierge Resume
- Position requires standing for entire duration of shift
- Food Handler’s Permit and Liquor License required or obtained within 30 days of employment
- Stand or walk for an extended period up to 8 hours per day
- : perform job functions with attention to detail, speed and accuracy
- Flexible work availability to include evenings, weekends, and holidays
8
Skills For Waldorf Spa Concierge Resume
- Special discounts on treatments and products
- Product trainings + free products
- Discounts on Breckenridge activities
- Provide personal attention to the guests
- Arrange for all spa appointments for ala carte services and packages
- Be able to explain the key features of all retail items
- Assist with scheduled retail and professional inventory
- Accurately schedule all spa and salon reservations, changes, cancellations in Spa Soft. Confirm reservations and inform Guest of spa policies. Provide upgrade options to each Guest. Phone, in-person and email communications are included
- Accurately process all billing and posting for spa services, classes, gift cards, gratuities and other. Report any overages and shortages to supervisor. Handle and post all cash, check, room charges, credit card, and traveler’s checks transactions, adjustments, and voids with accuracy
9
Skills For Lead Spa Concierge / Front Desk Supervisor Resume
- Maintain organized, clean and elegant work environment. Restock supplies to ensure effectiveness of workspace
- Knowledge of Opera or similar property management
- Immaculate presentation & articulate in communication
- Schedule flexibility is needed to 3 to 4 shifts per week; between 21 to 29 hours weekly during days, afternoons and evenings. Our Team Members work on weekdays, weekends and holidays
- Schedule flexibility is needed to work a variety of days and shifts based on business needs
- Our Team Members work on weekdays, weekends and holidays
- Meet monthly retail goals for spa concierge
- Team Members in this role typically AM, MID and PM shifts
10
Skills For Spa Concierge Supervisor Lead Resume
- Discounted ski passes for friends and family
- Two complimentary ski or snowboard lessons per month
- Vail Resorts employee discounts include discounts on retail products in our many stores and online, lodging discounts at Vail Resorts properties and dining discounts at our on mountain restaurants
- Marriott employee discounts at 6,000 Marriott properties in 122 countries and territories worldwide
- Marriott friends and family discounts at 6,000 Marriott properties in 122 countries and territories worldwide
- Use of Marriott fitness center
- Provides accurate product and merchandise information to customer
- Provides the correct information on programs and activities for the customers over the telephone
List of Typical Responsibilities For a Spa Concierge Resume
1
Responsibilities For Spa Concierge Summer Seasonal Full & the Lodge Resume
- Frequent evaluation and development of spa shop staff
- Professional manner, discretion and appearance with ability to motivate
- Answer phones and make Spa reservations
- Maintain cleanliness of work area including, but not limited to, cleaning the locker rooms and fitness area in accordance with federal, state, local and company standards
- Assist guests in Spa retail purchases
- Perform confirmation calls as assigned
2
Responsibilities For Lead Spa Concierge Resume
- Issue gift certificates
- Reach certain heights
- Mail spa information
- Review wait lists
- Process no shows
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