Supervisor, Accounts Receivable Resume Sample
Kaleigh Leffler
5328 Runolfsdottir Causeway,
Los Angeles,
CA
+1 (555) 871 0450
Work Experience
Supervisor, Accounts Receivable
02/2017
-
PRESENT
Philadelphia, PA
- Prepare account reviews and make periodic conference calls with District personnel to review account collection issues perinent to their operation
- Strong working knowledge of lien waivers, cash applications, repair billing/credits.cancelations, GAP reporting, bad debt and maintenance contract reviews as needed
- Responsible for the overall management of the Credit and Collections department including the management of the Accounts Receivable Specialists
- Ensure cash forecast targets are met
- Manage customers on credit hold and recommend customers to be placed on credit hold
- Performs analysis of collection practices and policies and develops recommendations
- Actively participate in monthly and quarterly close activities including the completion of AR related Balance Sheet reconciliations
- Work with teams on process improvement initiatives
Supervisor, Accounts Receivable Claims
10/2010
-
01/2017
Philadelphia, PA
- Participates in policy and strategy development
- Participates on projects requiring credit collections input
- Analyze delinquent accounts and prepare reports on highest risk accounts including recommendations for resolution
- Weekly and monthly reporting to management
- Manage Withholding Tax process including all relevant postings and the collection of WHT certificates
- Maintains and keeps organized and accessible all company credit collection documentation
- Maintain and develop internal controls / SOX compliance
- Direct corporate collections experience
Accounts Receivable Junior Supervisor
12/2004
-
05/2010
Detroit, MI
- Document work instructions, policies and procedures
- Supervise direct report DAS daily functions including but not limited to periodic formal reciews of performance, metric measurements, conference call lead for monthly reviews in at least two areas for collections and GAP
- Develop DAS team members through training classes and direct supervision
- Work closely with Manager, Accounts Receivable and other Financial Support departments to ensure all processes and/or tasks are covered timely as needed
- Responsible for resolution of disputes in customer accounts and keep management up-to-date
- Visit key customers
- Lead visits and/or conference calls with District offices for periodic account reviews
- Attend periodic construction/service office meetings to gain understanding of job related issues, which could impact the collection efforts, and to convey to attendees' collection issues on problem accounts
- Document all customer discussions into SAP sofware, and prepare necessary documents to make adjustments to accounts as needed
Education
Hollins University
2000 - 2004
Bachelor's Degree in Business
Professional Skills
- Relevant experience, with strong reconciliation skills
- Operational experience and demonstrated supervisory skills
- Excellent written and verbal communication skills (in English) and demonstrates ability to resolve all situations in a professional manner
- Demonstrated PC skills, especially advanced Excel use including Vlookup, filtering, pivot tables
- Effective writing and strong verbal communication skills
- Very customer-oriented with strong communication skills for dealing with both internal and external customers
- Self motivation, strong follow-up and closure skills are required to achieve the results in a timely and efficient manner
How to write Supervisor, Accounts Receivable Resume
Supervisor, Accounts Receivable role is responsible for finance, basic, microsoft, organization, leadership, excel, analysis, credit, training, auditing.
To write great resume for supervisor, accounts receivable job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Supervisor, Accounts Receivable Resume
The section contact information is important in your supervisor, accounts receivable resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Supervisor, Accounts Receivable Resume
The section work experience is an essential part of your supervisor, accounts receivable resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous supervisor, accounts receivable responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular supervisor, accounts receivable position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Supervisor, Accounts Receivable resume experience can include:
- Strong communication skills-highly visible role to liaise with senior management across organization
- Intermediate level skills with Microsoft Excel/Word/Outlook, basic office equipment, and 10-key
- Accounting system experience required
- Excellent organizational and administrative strengths with emphasis on goal setting, leadership, team building, decision making and problem solving
- Experience analyzing, testing, and modifying Epic system functionality/workflows
- Experience working/leading the government payers and DDE
Education on a Supervisor, Accounts Receivable Resume
Make sure to make education a priority on your supervisor, accounts receivable resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your supervisor, accounts receivable experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Supervisor, Accounts Receivable Resume
When listing skills on your supervisor, accounts receivable resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical supervisor, accounts receivable skills:
- Analytical, effective time management, and organizational skills are necessary to efficiently perform daily functions
- Strong performance management skills, especially expertise in employee engagement and proactive leadership
- Proficient in Microsoft Office with strong Excel skills
- Adaptability and problem solving/reasoning skills
- Apply judgment, innovation, persuasion, and influencing skills
- Team development (recruitment and retention) skills
List of Typical Experience For a Supervisor, Accounts Receivable Resume
1
Experience For Supervisor Accounts Receivable Resume
- Demonstrate exceptional written abilities with procedures and training support documentation. Maintain an OER team average at the 95% - 98% range
- Assist with timely, effective, organized testing of any applicable system upgrades or enhancements
- Supervisory experience with the ability to lead and develop staff
- Previous experience with business to business collections
- Excitement: Has the ability to help people feel good about themselves and their work. Displays a high level of energy, intensity and enthusiasm
- Representative in Manager’s absence for collections portfolio, helping to lead daily huddles and prioritization of staffing
- Consistently holding staff accountable for timely filing denials and adjustments
- Monitor Hyland Adjustment rejection reports weekly and continue to escalate outstanding/untimely postings
- Follow FMLA Guidelines for employees and notifying manager within 24 hours of any issues
2
Experience For Supervisor, Accounts Receivable Claims Resume
- Monitor and review AR and report trending opportunities
- Monitor work queue aging to contribute to DRO Goals
- Actively participate in denial and inventory reduction via, trending, system enhancements and other initiatives
- Take active steps to reduce timely filing denials and adjustments
- Follow FMLA Guidelines when it applies to your employees and notifying manager and employee within 24 hours of any issues
3
Experience For Accounts Payable / Receivable Supervisor Resume
- Consistently monitor work queue aging to contribute to DRO Goals
- Review, discuss, suggest any Policy and Procedure changes necessary with your manager regarding your areas workflow process
- Identify and implement one or more significant opportunities for improving employee morale
- Volunteer and participate in one or more PRMO taskforce related to work culture, employee development/training and/or employee recognition
- Proficiency with MS Windows Office programs, including MS Word, Excel, and Outlook to create documents & spreadsheets, and analyze data
- Manage AR cash posting
- Assist with Cash Management analysis, reporting and projects
- Provide support requested during audits
4
Experience For Accounts Receivable Operations Supervisor Resume
- Knowledge of billings and collections procedures
- Work accurately and efficiently under tight deadlines
- Knowledge of financial analysis, including ability to review corporate financials, knowledge of credit review, Dunn & Bradstreet reports, establishing credit limits, risk assessment
- Informal leadership experience required
- Industry knowledge of credit assessment and management practices
5
Experience For Supervisor, Client Accounts Receivable Resume
- Supervises a team of Accounts Receivable representatives,
- Protect client’s confidentiality and ensures all clients are treated with respect and professionalism
- Complete client credit references and monitor client’s credit terms to ensure payments are made within the agreed upon terms
- ARS certification (Accredited Receivable Specialist)
- Feedback: Gives positive feedback when appropriate, but also address inadequate performance or inappropriate behavior. Provides frank and direct feedback to others
6
Experience For Accounts Receivable Direct Deduction Supervisor Resume
- Strategic: Has the ability to analyze the future impact that a decision made today is likely to have. Understands the interdependence of various work units and the importance of integrating their activities
- Management of accounts payable
- Communicate with Business Managers to discuss financial items
- Prepare and manage financial reports
- Prepare financial analysis for Senior Management
7
Experience For Accounts Receivable Specialty Supervisor Resume
- Maintain liaison with hospital and clinic supervisory personnel, contracted vendors and outside agencies regarding State and Federal Medicaid and Social Security Disability rules to ensure regulations are interpreted and applied for patient eligibility
- Act as a liaison with DSS supervisors, hospital/clinical staff and Medicaid attorneys in investigating and resolving barriers around patients eligible to obtaining Medicaid or ACA coverage
- Troubleshoot with internal and external customers to resolve Medicaid related issues
- Communicate Press Gainey results to staff and Identify areas of improvement needed
- Participate in the facilitation of staff meetings
- Attend scheduled weekly Service Access Management meetings
8
Experience For Accounts Receivable Junior Supervisor Resume
- Supervises the MedImpact Accounts Receivable team in accordance with standards for accuracy, timeliness, productivity, and client performance commitments
- Supervises assigned work group to achieve service level commitments and performance guarantees
- Provides day-to-day leadership, including administering policies, business standard operating procedures, quality standards, and performance measurement criteria
- Develops staff to meet the current and future needs of the organization
- Ensures that staff members are aware of business plan objectives, individual accountabilities, and the competencies critical to successful job performance
9
Experience For Supervisor, Accounts Receivable Services Resume
- Ensure resolutions are compliant with department policies and procedures as outlined by management
- Create processes to improve DSO performance and minimize bad debt
- Manage relationships with third party vendors related to PBM/Payer AR
- Develop and maintain policies and procedures for AR department with operations support
- Process transactions in proprietary system - payments, refunds, credits, chargebacks, and voids
- Respond to large volume group email boxes
- Record deposits for multiple companies
- Support and train direct reports in daily activities
- Handle escalated inquiries and follows through with resolution or involves the next level of management
10
Experience For Accounts Receivable & Payable Supervisor Resume
- Upload weekly ACH batch to Bank of America CashPro
- Interface with 3rd party collections agencies
- Calculate accruals for Quarterly Rebates and apply in proprietary system
- Coordinates with Business Development the calculation of Revenue Shares
- Create journal entries with adequate support and load into general ledger
- Support internal and external clients with a positive “can do” attitude
- Communicate with co-workers when issues arise to work towards a positive resolution in a timely manner
- Familiarity with high-volume transactions in an email-heavy environment
- Review and assist with reconciliations of customer accounts
List of Typical Skills For a Supervisor, Accounts Receivable Resume
1
Skills For Supervisor Accounts Receivable Resume
- Communicate effectively within the department and outside department areas to ensure cross collaboration
- Experienced in understanding, testing, and recommending improvements for Epic system functionality/workflows
- Organize and maintain excellent documentation to support further issue trending, training needs and provide a complete record of all discussions
- Skilled in working with spreadsheets, databases, and PowerPoint presentations
- Demonstrated analytical/problem-solving ability
- Experience in an accounting supervisory role
2
Skills For Supervisor, Accounts Receivable Claims Resume
- Working in an Accounts Receivable role, with at least a year of supervisory/management experience
- Hands-on Accounts Payable / Receivable experience
- Previous experience with General Ledger and Month-end Close, Accounts Receivable, Accounts Payable
- Maintain effective relationships with all internal and external customers as well as business partners
- Significant experience in SAP Finance Modules
- A strong SAP background would be an asset
- Proven track record of process adherence and delivery against targets
- Lessen Hyland Rejections on a daily basis via improved summaries and appropriate review prior to approval
3
Skills For Accounts Payable / Receivable Supervisor Resume
- Demonstrate exemplary role model behavior with all staff, promoting positive presentation and consistency to all
- Consistently provide excellent customer service to all internal and external customers
- Prioritize and escalate accounts that are approaching timely filing
- Internal (Duke) supervisory experience within the last 5 years, particularly in a call-center environment
- Supervisory experience within the last 5 years, particularly in a call-center environment
- Demonstrated ability to drive results and employee engagement to accomplish team goals
- Experience in a commercial credit and collections environment
- 3 – 5 years experience in credit and collections
4
Skills For Accounts Receivable Operations Supervisor Resume
- : Supervisory/management experience
- Supervisory or relevant experience required
- ERP System (Oracle, SAP, Deltek) experience in financial modules
- Previous Knowledge and experience with financial systems (Lawson, LMS, Micros)
- Investigate variances from prior period
5
Skills For Supervisor, Client Accounts Receivable Resume
- Experience with accounts payable and/or accounts receivable management
- Very detail-oriented with a strong focus on accuracy
- Experience as lead & development teams
- SAP Collection System experience is requires
- Tracking and attaining Internal/External Controls and overall departmental key performance indicators (KPIs)
- Working knowledge of Microsoft Word, Excel, and SAP software
- Working knowledge of state specific regulatory requirements
6
Skills For Accounts Receivable Direct Deduction Supervisor Resume
- Work with the Controller and Director of Finance in evaluating and improving processes and implementing streamlined procedures
- Lead facilitation of Billing Concerns and Root-Cause fixes with Customers’ and Internal Billing Systems
- Follow on the Job Injury reporting requirements according to Policy and Procedure
- Participation in monthly accounting close including journal entry preparation associated with AP and AR accounts
- Manage billing and collections of MedImpact Direct’s prescription benefit AR including member copayments and PBM/Payer reimbursements
- Perform reconciliation of daily electronic claim files to ensure accuracy using adjudication software systems and other reporting tools as necessary
- Provide support to MedImpact Accounting as it relates to posting MedImpact Direct general ledger entries on a daily, weekly or monthly basis
- Determine appropriate staffing needs and assist with hiring to these needs
7
Skills For Accounts Receivable Specialty Supervisor Resume
- Manage employee productivity and ongoing improvement to key revenue cycle indicators including but not limited to AR days, cash collection and denial goals
- Leads by example upholding team and individual performance metrics as well as business unit Standard Operating Procedures (SOP)
- Reviews weekly status reports submitted by auditing reps and provides clear expectations of goals to be met.
- Lead a team of Accounts Receivable Specialists to include individual processing tasks when a back-up is needed
- Monitor news networks for information pertaining to the financial stability of AOL clients
- Proficient understanding of the Accounts Receivable function and how it relates to the company’s income sheet
- Knowledge of insurance industry, especially as it relates to coverage, benefits, billing, and collections
- Ensure Root-Cause identification of potential billing issues, and work in the lead to cash delivery systems to address/promote resolution
8
Skills For Accounts Receivable Junior Supervisor Resume
- Ensure safeguarding of CP AR portfolio via strict adherence to controls (SOX, Internal controls, and external controls)
- In progressively more responsible accounting and or collections, preferably within the transportation industry
- In depth knowledge of pertinent government regulations and accounting practices
- Identify exceptional performance regarding your staff to your manager and provide recognition to staff where applicable, on a regular basis
- Proficient with MS-Office and specifically Excel and Word and accounting systems, i.e. Oracle
9
Skills For Supervisor, Accounts Receivable Services Resume
- Oversight of all accounts receivable, billing, and collections activates
- Complex account and bank reconciliations and cash flow forecasting
- Supervise work performance of contracted vendors and mandated DSS personnel supporting departmental operations
- Ensure staff is engaged in carrying out work culture and patient satisfaction action plans
- Ensure departmental safety and compliance training scores meet and exceed target
- Review and follow up on safety / compliance training reports monthly
- Sets high standards and encourages new ideas for improving performance
- Responsible for timely credit balance resolution for members, including requests for refunds, write-offs or courtesy adjustments
10
Skills For Accounts Receivable & Payable Supervisor Resume
- Provide oversight of aging AR balances and create recommendations of write-offs for past due balances
- Communicates with other departments and operations regarding contracts and projects
- Supervise daily operations for collections and ensure all procedures are being followed
- Evaluate and approve billing adjustments, special applications and write offs, and provide guidance in this area
- Assist management with analyzing accounts receivable reports
- Completion of problem solving and root cause analysis for past due balances
- Formulate and establish general policies, procedures and best practices governing the overall credit and accounts receivable operations
- Prepare accounts receivable financial reporting and analysis
List of Typical Responsibilities For a Supervisor, Accounts Receivable Resume
1
Responsibilities For Supervisor Accounts Receivable Resume
- Sponsor and support the development of process improvements to increase effectiveness of AR team
- Analyze collection reports and assist with collection matters and dispute resolution
- Research and address complex customer issues and ensure issues are resolved fully and in a timely manner
- Defines and provides the necessary support and leadership to achieve department goals
- Manage, motivate and direct a staff of approximately 15
- Coordinate, assign and supervise the daily work activities of the teams
- Maintain liaison and consultative relationships with sales, marketing, accounting and other related departments of the company; coordinate and direct such relationships at appropriate levels
2
Responsibilities For Supervisor, Accounts Receivable Claims Resume
- Exercise prudent control and judgment to improve the sales potential of the company while recognizing the risk associated with the accounts receivable generated from those sales
- Manage multiple on-going projects, as well as ad-hoc requests
- Responds to customers’ inquiries or complaints regarding company products, contractual agreements, licensing, and billing via incoming telephone calls, written correspondence or email, and uses various system work queues
- Ensure employees have received appropriate training and other resources to perform their jobs. Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level
- Supervise and develop AR associates
- Reconcile AR Cash and other accounts as requested
- Report AR information monthly
- Provide back-up support for Cash Management
- Oversee day to day activities of collections staff
3
Responsibilities For Accounts Payable / Receivable Supervisor Resume
- Drive team performance through key performance metrics
- Review and modify collections processes and procedures as needed
- Implement new collections processes as needed
- Oversee customer accounts reviews and communication with consumers and businesses regarding past due invoices and over/short payments via emails, letters and telephone calls
- Assess and refine workload of collections team and apportion responsibilities for greater efficiency
- Maintain documentation and procedures in accordance with company policy
- : Accounts Receivable operations
4
Responsibilities For Accounts Receivable Operations Supervisor Resume
- Adheres to Duke’s Policy and Procedures
- Acts as a role model of Duke’s values and behavioral expectations within and outside Duke
- Communicates regularly with manager about Department issues
- Complete, review and discuss Monthly Performance Review and OER Score sheets with your staff prior to the 20th of each month. Place signed document in employee personnel file
- Prepare and discuss Mid and End of Year Evaluations with Pay an Performance timeline
- Timely and effective Supervisor Work queue review and responses within 7 days with feedback and supporting documentation to your staff to lessen duplicative work
5
Responsibilities For Supervisor, Client Accounts Receivable Resume
- Regular rounding and documentation with the staff, escalating and resolving concerns in a timely manner. Complete rounding schedule and issues log on the share drive as rounding is completed
- Prepare all counseling/written warning documentation, review and obtain manager approval prior to joint manager/supervisor discussion with the employee in a timely manner
- Schedule and meet with low performer employees on a weekly basis to make sure they understand where they are in the performance track and document all discussions to ensure accurate PIP process
- Review Policies and Procedures with staff members on a bi-annual basis and complete employee sign off sheet and place in the employee Personnel files
- Create, document and provide Agendas in scheduled team Section Meetings with clear instructions for staff of any updates or agenda items including signature sign off documentation as required
- Work with the Quality Control and Training Support Team to improve the New Hire training program and develop documentation module updates for your respective areas
- Accurate and timely completions of the new hire training packets on a weekly basis and provide input and sign-off to your manager in a timely manner
- Accurate and timely completion of the Trial Period Performance Review form for the 30/60/90 day review period
6
Responsibilities For Accounts Receivable Direct Deduction Supervisor Resume
- Monitor existing employee training needs. Provide necessary training with employees within one week of requested or identified training needs. Document training, review and sign off with employee and Manager
- Complete and update departmental KPI
- Timely and effective Supervisor Work queue review and responses within 3 days with feedback and supporting documentation to your staff to lessen duplicative work
- Demonstrate exceptional written abilities with procedures and training support documentation. Maintain an OER team average at the 99% - 100% range
- Complete, review and discuss Monthly Performance Review and OER Score sheets with your staff prior to the 15th of each month. Place signed document in employee personnel file
7
Responsibilities For Accounts Receivable Specialty Supervisor Resume
- Develop staff skill set by cross training to increase overall success of the team
- Appropriate professional behavior with both internal and external customers on a daily basis
- Review and resolve Hyland Adjustment Queue and provide a turnaround within 4 days of adjustment submission
- Manage and review billed and unbilled high dollar report to ensure timely completion and appropriate resolution to include providing coverage of high dollar meetings during Manager Absence
- Review and resolve Hyland Adjustment Queue and provide a turnaround within 2 days of adjustment submission
- Monitor Security Access for all staff and inform any necessary updates or requests to your manager in a timely manner
- Follow Safety Website instructions and monitor timely completion by your staff on a monthly basis to ensure compliance
- Maintain work queue inventory goals at one week
8
Responsibilities For Accounts Receivable Junior Supervisor Resume
- Identify and provide suggestions for process improvements found during review of all workflow processes including but not limited to Hyland Workflows, AR/worklist issues and Quality Review Error feedbacks
- Maintain work queue inventory goals at 0.5 weeks
- Leads and initiates system enhancements and workflow improvements to contribute to overall departmental goals
- Monitor employee’s tardies and occurrence
- Review and take appropriate approval action for time off requests submitted by your employees
- Review and take appropriate approval action for flex time changes submitted by your employees. Place signed copy in employee Personnel files
- Participate in interview process with your manager and schedule any additional interviews
9
Responsibilities For Supervisor, Accounts Receivable Services Resume
- Continue Work Culture initiatives based on quarterly and annual work culture scores and action plans
- Employee survey scores are above departmental median
- Ensure that credit limits are adequate and comply with applicable policies and procedures
- Ensure the A/R ledgers are accurate, up to date and properly reconciled
- Ensure that transactions comply with applicable financial policies and procedures and are accurately recorded to customer accounts as applicable
- Approve customer refunds and A/R write-off requests
10
Responsibilities For Accounts Receivable & Payable Supervisor Resume
- Ensure best practice controls are implemented around A/R process
- Deliver key performance metrics
- Assistance with month end processes and procedures
- Excellent skills in written and oral communication; organization/prioritization; decision-making; problem analysis and resolution; negotiation; team building; and leadership
- Demonstrated ability to meet or exceed the competencies as listed on the attached sheet
- Create, read, analyze, and interpret patient data, workflows, policies and procedures, especially as it relates to patient revenue management in a call-center environment
- Patient revenue cycle knowledge
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