Support Specialist Resume Sample
Katheryn McDermott
5190 Quigley Prairie,
Los Angeles,
CA
+1 (555) 836 5624
Work Experience
Support Specialist
06/2016
-
PRESENT
Philadelphia, PA
- Working knowledge of PC and Macintosh network configuration required
- Timely response to functional issues raised by the users, on call or raised in the Service Management Systems
- Gaining the customer confidence by providing prompt and practical resolutions
- Create Incident within the firms Service Management Systems
- If Incident is not resolved within defined time frame, then Incident escalated to Service Desk for further investigation
- PC knowledge with ability to adapt to mortgage/consumer division’s current software
- Consumer or mortgage specific product knowledge of a large bank lending guidelines and experience with mortgage closings in a fast paced environment
- Specialized knowledge and/or experience in one or more areas of consumer/mortgage support. (E.g., Underwriting, External Title, Quality Control/Quality Assurance, with strong emphasis regarding Compliance requirements)
Tech Support Specialist
08/2009
-
04/2016
San Francisco, CA
- Provide best-in-class telephone and email support to GolfNow customer courses in order to identify and resolve issues
- Troubleshoot customer issues and work with internal teams to provide resolution
- Apply knowledge of WordPress and web-based software to complete client requests
- Communicate consistently and clearly with customers, utilizing acquired expertise in GolfNow products and services
- Log all customer communications in CRM software in detail to manage work flow and for future knowledge base, escalating issues to the next level when appropriate
- Teach customer courses relevant best practices for GolfNow technology products
- Implement GolfNow’s enterprise marketing software through client training
- Schedule and complete customer trainings on GolfNow website, email marketing, and ecommerce solutions
- Contribute to published training resources and documents and complete upgrades when needed
Management Support Specialist
04/2004
-
04/2009
Detroit, MI
- Consumer or mortgage specific product knowledge of a large bank lending guidelines in a fast paced environment
- Listen to internal and/or external client’s questions over the telephone and discuss, identify, investigate and resolve their issues
- Explain or clarify policies and procedures relating to the mortgage product to internal and/or external customers and the junior officers as required
- Review and examine incoming Mortgage applications for possible violations of CIBC lending practices or procedures
- Proactively work towards reducing the time frames for processing and the number of problems, making proposals for opportunities to increase efficiency and implementing corrective action as required
- Review, balance and authorize work of others to ensure accuracy, taking corrective action as necessary
- Other PO business units re operational and customer service issues, projects, change implementation or system
Education
Lawrence University
1998 - 2003
Bachelor's Degree in Computer Science
Professional Skills
- Excellent analytical and problem solving skills along with demonstrated keyboarding and writing skills
- Have strong communication skills with customers including other companies that perform the cleaning and calibration. Strong Microsoft Excel skills required
- Strong computer skills (customer contact databases, Windows, Word, and Excel) required. Strong data entry/typing skills
- Rule as System operator, advantage knowledge of : ITM Monitoring, AS400 Operation skills, MF operation skills, I/O skills
- Strong verbal and written communication skills, in [LANGUAGE(S)], analytical and problem solving skills
- Basic computer skills including Microsoft office, strong verbal and written communication skills are essential
- Possess excellent interpersonal communication skills, as well as writing skills
How to write Support Specialist Resume
Support Specialist role is responsible for customer, computer, analytical, organizational, interpersonal, microsoft, basic, technical, excel, applications.
To write great resume for support specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Support Specialist Resume
The section contact information is important in your support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Support Specialist Resume
The section work experience is an essential part of your support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Support Specialist resume experience can include:
- Provide administrative support, such as document creation and editing, scheduling meetings and meeting logistics, and managing small scope projects, to Management Team and Staff at AOC
- Demonstrate time management skills in order to effectively accomplish assigned tasks
- Excellent communication, presentation skills & ability to work effectively as a team player
- The skills required for this type of position include problem solving, following instructions and communication skills
- Empathetic listening skills to interact effectively with patients and providers
- Strong computer skills (3D modeling or other CAD experience)
Education on a Support Specialist Resume
Make sure to make education a priority on your support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Support Specialist Resume
When listing skills on your support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical support specialist skills:
- Excellent written and verbal communication skills as well as interpersonal skills to develop and maintain effective business relationships
- Expert customer service, networking and interpersonal skills, including strong consultative skills to work with internal and external constituents
- Excellent communication skills, including oral, written, and interpersonal skills
- Effective interpersonal skills and listening skills
- Excellent customer service skills with the ability to communicate clearly and effectively
- Good communication and collaboration skills; ability to work effectively with people across multiple functions either in person or via web meetings
List of Typical Experience For a Support Specialist Resume
1
Experience For Tech Support Specialist Resume
- Excellent oral communications skills and the ability to think critically and problem-solve in stressful situations. Strong customer service skills
- Demonstrated service skills and the ability to work effectively with others
- Excellent communication, presentation, computer skills and customer interface skills required
- Strong written and verbal English communication skills. Additional language skills are highly desirable
- Demonstrated experience serving on cross-organization teams; working effectively with those teams to achieve desired results
- Good organization skills; ability to prioritize multiple activities and objectives in a rapidly changing environment required
- Demonstrate a Strong Internet proficiency and ability to communicate effectively with varied Internet audiences
2
Experience For Applications Support Specialist Resume
- Solid time management skills – ability to manage and prioritize workflow
- Excellent communication and interpersonal skills (written and verbal) with demonstrated ability to translate technical information to a non-technical audience
- Solid working knowledge of PC system configuration and troubleshooting with demonstrated skills in the area of software installation
- Exhibit customer relationship skills, interpersonal, and verbal and written communication skills
- Strong research skills including gathering and analyzing information from multiple sources (subject matter experts) to develop documentation
- Strong problem solving and decision-making skills, with the ability to follow-through independently and multi-task
- Good technical writing skills for developing and maintain all relevant documentation
3
Experience For Management Support Specialist Resume
- Possess strong problem-solving, communication, collaboration, critical thinking, and presentation skills
- Employment history that demonstrates the application and usage of office support skills demonstrating capability of providing administrative support
- Problem-solving and decision-making capabilities; strong analytical skills
- + Excellent interpersonal and relationship building skills
- Excellent organizational skills. Ability to adapt to and maintain calendar. Assist in scheduling events
- Superior organizational and analytical skills, including the ability to concisely digest, present / report information; excellent attention to detail
- Proven outstanding customer service and telephone skills
- Strong business acumen, including financial analysis and operational skills
- Good time management, organizational, and multitasking skills
4
Experience For Patient Support Specialist Resume
- Excellent customer service skills, reliable and ability to multi-task
- Understand the demands of client support, the importance of excellent customer service and handles critical and sensitive issues effectively
- Hands on experience and superior skills with MS Office products (Word, Excel, PowerPoint, Visio)
- Excellent communication skills with both internal and external customers at all levels
- Effectively prioritise and escalate issues to corporate IT as required
- Supervision- demonstrates self direction and works under minimal supervision Ability to utilize leadership skills while representing ISS Management
- Possess exceptional communication skills and strong attention to detail
- Proven project & change management skills
- Demonstrated computer skills, including Excel, Outlook
5
Experience For IS Support Specialist Resume
- Strong relationship, communication, and influencing skills
- High level of prioritizing and organizational skills required
- Excellent communication skills and ability to interact with internal and external partners
- Strong documentation skills and the ability to transfer knowledge to peers
- Proficiency with Microsoft Office Suite, very strong Excel skills desired
- Excellent oral and written communication skills, including the ability to communicate well with students, faculty, college staff, and members of the community
- Excellent organizational skills, with high detail orientation
- Strong PC Microsoft word and Excel skills. Basic knowledge of PNC's documentation and compliance requirements
6
Experience For Data Support Specialist Resume
- Strong Windows and Macintosh skills
- Great communication skills and experience working face to face with customers/clients
- Very strong Excel skills are
- Good communication skills in English and Swedish, both spoken and written
- Strong analytical skills - ability to anticipate, identify and solve problems also in complex, difficult or stressful situations
- Possess strong interpersonal, communication and customer service skills
- Strong organizational skills, self-disciplined, and the ability to work independently as well as lead others
7
Experience For Web Support Specialist Resume
- Demonstrated ability to effectively lead team and share knowledge to achieve assigned goals and objectives
- Reading, writing, and basic arithmetic skills
- Outstanding customer service, attention to detail and telephone skills
- Outstanding customer service and telephone skills
- Prior experience with supporting and/or teaching end users in the use of clinical applications in a clinical setting
8
Experience For Team Support Specialist Resume
- Native Japanese language skills (or equivalent) and business level English. (focusing on reading/writing)
- Problem solving, and decision-making skills as shown through day to day coaching support
- Shall be skilled in helping to define future FBO data requirements, including the prioritization process, by utilizing NSG-Ievel guidance
- Manage multiple timelines; proficiency in meeting planning, preparation of minutes and scheduling, organizational skills
- Experience arranging and supporting meetings involving a wide range of external stakeholders with multiple priorities
9
Experience For Trade Support Specialist Resume
- Demonstrated ability to remain flexible while responding quickly to changing priorities in a fast-paced environment
- Demonstrated ability and experience in building relationships, working collaboratively in a team environment
- Three years of office experience, including experience using computers and office software or two years at the Support Technician, or equivalent level
- Demonstrated experience and knowledge in supporting and troubleshooting in a multi-application environment
- Strong working knowledge and experience in SAP, particularly in the MM-Purchasing module, is required
10
Experience For Mortgage Support Specialist Resume
- Prior experience in cleaning and maintaining clean rooms is required
- Thorough understanding of web technologies, applications interface and data exchange methodologies and networking skills
- Prior experience with creating and maintaining content in MS SharePoint
- Skills in keyboarding, basic grammar, math, and basic level word processing (MS Word)
- Prior experience in cleaning and maintaining a clean room is required
List of Typical Skills For a Support Specialist Resume
1
Skills For Tech Support Specialist Resume
- Excellent analytical skills. Ability to multi-task. Excellent verbal and written skills
- Strong written and verbal English communication skills; Additional language skills are highly desirable
- Demonstrated skills and experience with IT networking technology
- Problem solver with solid listening skills, strong client interface, a sense of urgency and persuasive capabilities
- Excellent time management skills and the ability to prioritize work / multitask while remaining calm and courteous
- Experience demonstrating strong communication skills
2
Skills For Applications Support Specialist Resume
- Demonstrated excellent writing and documentation skills
- Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Excellent computer and data entry skills and advanced skill with Microsoft Office products Excel, PowerPoint and Word
- Familiar with the use of computer skills( Japanese Typing, Office skills)
- Excellent organization and prioritization skills and time management to be able to multitask in a high volume rapidly changing work environment
- Strong demonstrated professionalism, judgment and interpersonal skills
- Basic Microsoft Word, Excel, Outlook, PowerPoint skills with the ability to interact effectively with priesthood leaders
- Excellent and effective communication and presentation skills, both verbal and written
- Demonstrated patience, tenacity, attentiveness, excellent communication skills, and the ability to read customers and understand their needs
3
Skills For Management Support Specialist Resume
- Interpersonal skills necessary to communicate effectively with a variety of individuals at all levels
- Demonstrated excellent communication and organizational skills (including telephone etiquette)
- Demonstrated skills with collecting, documenting and translating requirements
- Demonstrated skills in building trusting relationships in working with stakeholders, customer sponsors, PMs and the end users to successful outcomes
- Strong listening, information processing, and troubleshooting skills
4
Skills For Patient Support Specialist Resume
- Experience in setting up Wifi networks and general connectivity troubleshooting skills
- Excellent data entry/typing skills. Proficiency in operating PC equipment. Proficiency in MS Word/MS Excel/PowerPoint
- Establish and maintain strong relationships with stakeholders by effectively managing expectations and inspiring confidence in DTS
- Experience demonstrating ability to handle multiple work tasks, prioritize tasks, and excellent problem solving
- Strong PC and Mac trouble shooting skills, including both hardware and software
5
Skills For IS Support Specialist Resume
- Strong technical, analytical, and problem solving skills with the ability to clearly present technology to a non-technical users
- Excellent organisational and planning skills. The role holder needs to be able to simultaneously balance the logistics of
- Strong quantitative and analytical skills, specifically with respect to understanding operational economics
- Excellent computer and software skills, including Microsoft Office (Word, Excel, Outlook, others)
- Advanced troubleshooting and Ability to multi-task, set priorities and manage time effectively
- Proven organizational, analytical, and planning skills
- Excellent communication, organizational, analytical, and planning skills
- Rigorous, objective oriented, good communication and reporting skills
6
Skills For Data Support Specialist Resume
- Utilize excellent partner service skills and exceed partners’ expectations; Walking an extra mile to support the partner needs
- Strong customer service, interpersonal, organizational and problem solving skills
- Strong communication, decision making, and analytical skills critical
- Demonstrated troubleshooting skills and technical aptitude required
- Excellent verbal and writing skills, ability to work productively within a team environment
- Good client communication and handling skills
- Prioritize work effectively in order to simultaneously fulfill numerous responsibilities
- Excellent organizational, time management, analytical, written and verbal communication skills
- Good time management skill – can prioritize workload well
7
Skills For Web Support Specialist Resume
- Excellent two-way communication skills with both internal and external customers
- Self-motivated with a strong desire to learn and improve both technical and ‘people’ skills
- Two (2) years or more strong PC skills including Excel, PowerPoint, Word and Outlook
- Excellent organizational and housekeeping skills and the ability to multi-task and work with deadlines
- Effectively communicate ideas and concepts in different formats to audiences of varying skill levels
- Demonstrated ability to effectively interact with others through both oral and written communications
- Demonstrated Windows and Macintosh skills
- Good organisational skills are essential
- Good computer skills to include Microsoft Office and Outlook
8
Skills For Team Support Specialist Resume
- Excellent spelling, grammar, and punctuation skills
- Strong troubleshooting and analytical skills with the ability to take initiative and work independently
- Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
- Informed about the state of computer technology Able to work independently and to prioritize tasks effectively
- Strong organizational skills, ability to execute tasks efficiently and meet deadlines
- Experience Level 3 desktop and 2+ years experience with User Experience Support
- Interact professionally with others, work independently, and display excellent verbal and written skills in a fast-paced environment
- Experience with mobility technology specifically Good for Enterprise and Airwatch with production support experience
- Excellent customer service, phone, and communication skills
9
Skills For Trade Support Specialist Resume
- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others; team player
- Experience working in a fast-paced environment that requires superior multi-tasking and organizational skills
- Strong Communication Skills with fluent English speaking ability
- Customer service, strong interpersonal skills
- Excellent verbal, written, interpersonal communication and problem solving skills
- Strong critical thinking skills, ability to analyze and communicate data and trends and problem solve
10
Skills For Mortgage Support Specialist Resume
- Good computer skills in Microsoft office suite, knowledge of e-mail etc
- Proficient with Microsoft Office (Outlook, Word, and strong Excel skills)
- Excellent interpersonal skills; Self-direction, independent judgment, discretion and the ability to work with a team
- Strong skills in research and problem resolution
- Basic computer skills and experience in Microsoft Office applications and Internet browsers
- Excellent communication, presentation and customer interface skills required to secure and schedule inter-organization support
- Excellent communication skills - phone, email, in-person
- Excellent written and oral communication skills with internal employees and external customers at all levels of an organization
List of Typical Responsibilities For a Support Specialist Resume
1
Responsibilities For Tech Support Specialist Resume
- Excellent communication skills, especially telephone skills
- Strong Communication skills, proven leadership, ability to perform with excellence with little supervision
- Excellent organizational skills; ability to prioritize and manage multiple projects and tasks
- Interfaces with all levels of management, employees and outside contacts using proven customer service skills
- High level of prioritizing and organizational skills
- Highly organized, with good time/management skills
- Excellent decision-making skills to respond to high-pressure situations
2
Responsibilities For Applications Support Specialist Resume
- Strong analytical skills related to business process and logic
- Multi-task and handle complex matters with minimal supervision and excellent follow up skills
- Strong customer interaction skills. Ability to excel in a collaborative environment, as a contributor and as a leader
- Customer oriented focus, excellent communication skills, diplomacy and flexibility
- Excellent organizational, people and communication skills to secure and schedule inter-organizational support
- Excellent research, communication, presentation and customer interface skills required
3
Responsibilities For Management Support Specialist Resume
- Proven customer service and telephone skills
- Proficient skills, experience and ability with Microsoft Office Applications
- Attention to detail is required with thorough process orientation skills and demonstrated ability to provide timely and accurate feedback
- Solid project management skills to manage cross-functional teams and drive project to a successful and timely conclusion
- Excellent communication and process development skills
- Skilled at working on and managing multiple projects and assignments with competing priorities and tight deadlines
- Experience engaging and working with senior and mid-level stakeholders to achieve good results
4
Responsibilities For Patient Support Specialist Resume
- Experience in analytical or related industry labs with solid understanding of therapeutic protein product release and stability testing is required
- Experience preferably with a business or IT consulting firm experience performing project management related tasks
- Exhibits analytical, problem-solving, decision-making, and organizational skills
- Prior experience with facilitating presentations and systems training
- Basic SQL and scripting/technical skills, including Excel/VBA
5
Responsibilities For IS Support Specialist Resume
- Good experience in handling Tasks
- Has MS Office skills in supporting user’s questions
- Accomplished in the ability to multi-task in a fast paced environment; enjoys challenges. Possesses seasoned teaming skills
- Understand digital marketing and effectively communicate this strategy to store leadership
- Effectively delivers simple to moderately complex financial, statistical, and operational reporting projects
- Basic PC skills including use of MS Office applications
- + Strong customer focus with experience working in customer service
- Careful decision-making skills
- Prior experience working on an application support or equivalent team
6
Responsibilities For Data Support Specialist Resume
- Experience in Civil Engineering, Geospatial technology, or related industry experience
- Good knowledge and experience working with XML vocabularies; HTML, DITA, XLIFF, TBX, OLIF
- Solution builder/problem solving skills
- Provides instruction and skills training in illness and recovery management to clients and their families
- Effectively utilizes all appropriate systems: timekeeping, internet, etc
- Equipment problem solving skills
- Four years of client relations experience or experience in building collaborative customer relationships
- Strong customer focus with experience working in customer service
7
Responsibilities For Web Support Specialist Resume
- Experience with and extensive knowledge of travel industry database systems and distribution channels, including experience with Revenue Optimization
- Relevant experience and/or training, or equivalent combination of education and experience
- Good follow up and monitoring skill
- Demonstrate flexibility and adaptability in the midst of changing priorities and circumstances
- Call handling skills (proper escalation & ownership of call etc)
- Experience with the design and implementation of patient support programs is requiredStrong understanding of the patient support environment
8
Responsibilities For Team Support Specialist Resume
- Proven project management experience in the sphere of patient support
- Technical skills in SQL would be desirable but not essential
- Good Business experience in payments solutions / fraud prevention / treasury applications
- Welcome, register and direct patients to appropriate department and provide high level of engaging customer service skills
- Effectively communicate between different internal and external stakeholders, liaising on issues and resolution times
9
Responsibilities For Trade Support Specialist Resume
- Knowledge and administration skills in MS Windows Server 2008, 2012 (AD, DHCP, DNS)
- Possess negotiation and conflict resolution skills
- Communicate effectively with peers and vendors both verbally and through email
- Respond effectively and quickly to peers and vendor’s needs and issues
- Advanced computer skills in Microsoft Office (MS Word, PowerPoint and Excel)
10
Responsibilities For Mortgage Support Specialist Resume
- Effectively communicate customer issues and concerns to all applicable internal staff members as needed
- Three years progressively responsible administrative support experience or two years of experience as a Support Technician
- Use resources effectively within budget limits
- Additional Required Skills, Knowledge, Abilities
- Experience in Technical Window OS and 5+ years of experience in Desktop Support
- Recognized team leadership and group facilitation skills in complex situations
Related to Support Specialist Resume Samples
Office Support Specialist Resume Sample
Work Experience
• Maintains department head’s paper files, in/out box and related organization of paper-based documents/resources
• Managing registry databases and correspondences
• Maintain the CQP participant database and farm registry and ensure participant information is distributed throug...
Professional Skills
• Research skills of online and hard-copy so...
• Strong organizational skills and the abili...
• Superior customer service skills, and both...
Sales Support Specialist Resume Sample
Work Experience
• Responds to inbound phone and internet requests for new customer loans and credit card applications
• Previous experience working in financial services, preferably within investment management
• Strong previous experience using PowerPoint, Excel (ideally to Visual Basic level...
Professional Skills
• Strong follow-up and excellent customer se...
• Superior customer service skills including...
• Analytical thinking, problem solving skill...
Technical Support Specialist Resume Sample
Work Experience
• Assist vendors with networking copier equipment
• Follows University’s core values
• Upholds University’s professional ethics and integrity standards
• Monitor Acxiom’s applications, network, and server environments
• Understand d...
Professional Skills
• Can demonstrate excellent customer orienta...
• Excellent communications skills (both verb...
• Excellent communication skills, problem-so...
Center Support Resume Sample
Work Experience
• Provide visibility and support to the Facilities team when monitoring the Data Center’s building controls
• Assist in the physical installation and maintenance of datacenter hardware, including but not limited to mainframe, storage, server, network, and telephony systems
• As...
Professional Skills
• Strong organizational skills, high level o...
• Experience using problem solving skills, b...
• Strong analytical and reasoning skills--ab...
Tech, Tech Support Resume Sample
Work Experience
• Working knowledge in the following
• Firewalls, Intrusion Detection System Brands & technologies, Packet sniffers and Vulnerability Network Scanners would be an added advantage
• Secondary focus is to assist online support team with expertise for key customers’ issue for ...
Professional Skills
• Under general direction, provides customer...
• Strong analytical, problem solving, multit...
• Strong verbal communication and listening ...
Expert Support Resume Sample
Work Experience
• Good knowledge of the Results Management
• Good ICT skills, knowledge of ERP systems
• Experience in dealing with stakeholders
• Working in international Business
• Knowledge of sales systems, forecasting and basic financial manag...
Professional Skills
• Strong relationship skills and ability to ...
• Execute flawlessly on day to day tasks by ...
• Excellent verbal and written English commu...