Support Technician Resume Sample
Lupe Flatley
9902 Thiel Rue,
Phoenix,
AZ
+1 (555) 505 3494
Work Experience
Senior Support Technician
10/2015
-
PRESENT
Los Angeles, CA
- Knowledge of Microsoft products and Windows 7
- Some knowledge of Cisco networking systems required
- Basic knowledge of audio and video systems
- Provides the appropriate compilation and documentation of all related lab functions to appropriately capture all actions and activities as part of the role’s remit for knowledge sharing
- Career Gap Analysis
- Excellent communication skills – English (fluent) & Spanish (fluent)
- Observes and communicates to OR desk or Charge Nurse any changes such as patient not being ready. Immediately reports any changes in patient’s condition during transport
- Ensures that all procedures and regulations for proper disposal of waste items and material are followed. Responsible for restocking supplies, linens and solutions
Support Technician
01/2013
-
08/2015
Boston, MA
- Assist Facilities & Security teams
- Ensure DCS processes and procedures are documented and adhered to
- Ensure Change Control is followed at all times
- Perform daily inspections of the Data Centre to ensure installation standards and best practice
- All tickets and internal/external customers provided with timely updates and all audit trails maintained as per documented processes
- Internal/External customer communication and relationships maintained to a high standard
- SLAs met and customer expectations managed appropriately
Live Support Technician, Summer Student
02/2008
-
10/2012
Philadelphia, PA
- Relevant experience, preferably from banking and telecom
- Installations/Decommissioning of Data Centre hardware (servers, switches & other network appliances)
- Quality installation of Cat 6 & fibre cabling
- Remote Hands Requests – troubleshoot customer break-fix issues through to resolution
- Backup Tape Rotations – perform backups on a daily/weekly/monthly basis
- Asset Management – Ensure min/max levels for spares & supplies are up to date & accurate
- Exceptional ticket management to ensure the team remains compliant with customer SLA’s/ OLA’s
- Customer/3rd party supervision in Data Centre area’s
- Logistics support for network clients across the EMEA region
Education
Silicon Valley University
2004 - 2008
Bachelor's Degree in Computer Science
Professional Skills
- Good organizational skills, excellent customer service skills, and general project management skills required
- Strong problem solving skills Excellent communication skills and team player attitude essential
- Strong client-facing skills, assertiveness, strong communications skills, leadership, self-starter, etc
- Proven customer service skills and effective time management, planning and organizing skills
- Very good Dutch language skills and good English language skills, spoken and written, experience with MS-Office tools
- Troubleshooting skills with 4+ years experience in a Windows- based environment(s) and/or 3+ years experience with Macs
- Outstanding customer service and telephone skills with strong customer relationship management experience
How to write Support Technician Resume
Support Technician role is responsible for customer, technical, computer, troubleshooting, interpersonal, analytical, basic, software, organizational, hardware.
To write great resume for support technician job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Support Technician Resume
The section contact information is important in your support technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Support Technician Resume
The section work experience is an essential part of your support technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support technician position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Support Technician resume experience can include:
- Fast learner with effective problem solving skills, and a strong focus on customer service
- Strong computer skills with demonstrated proficiency in word processing, database, spreadsheet and email applications
- Possess logical and critical thinking skills to effectively resolve diverse problems in a clear and concise manner
- Demonstrated strong interpersonal communication skills when working with both internal and external customers
- Demonstrates excellent communication skills with patients, staff members, and phone customers
- Demonstrates effective computer skills for both electronic communication and data
Education on a Support Technician Resume
Make sure to make education a priority on your support technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Support Technician Resume
When listing skills on your support technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical support technician skills:
- Need someone with soft skills (desk side support), someone that is client facing (good comm skills) that can speak to the users, client managers, etc
- Strong communications skills, including experience in writing and reviewing technical and end-user documentation
- Good organizations skills; ability to prioritize multiple activities and objectives in a rapidly changing environment
- Be self-starting, inquisitive and use initiative when executing their responsibilities, with excellent technology troubleshooting and analytical skills
- Effective decision-making, planning, communication skills
- Strong analytic and problem-solving skills to resolve issues quickly and make decisions that meet customer objectives
List of Typical Experience For a Support Technician Resume
1
Experience For Field Support Technician Resume
- Excellent English language skills, including strong interpersonal, verbal and written communication skills
- Effective interpersonal skills, effective written and oral communication skills
- Solid data management and manipulation skills and data transformation and re-projection skills
- Good communication skills. Able to deliver technical message effectively to technical and non-technical audience
- Strong demonstrated PC skills, including use of productivity software (Word, Excel, and PowerPoint)
- Learn skills and systems to effectively back up customer service function
- Demonstrates effective computer skills for both electronic communication and data management
2
Experience For Deskside Support Technician Resume
- Excellent customer service skills have the ability and emotional intelligence to teach technical content to users with any level of experience
- Strong organizational skills and experience with Excel and/or other database software
- Skills in customer service, interpersonal, verbal, and written communication skills
- High level of customer service, organizational skills, and ability to communicate effectively and problem solve
- Exceptional interpersonal skills with a focus on rapport-building, listening and questioning skills
- Board level assembly experience, including Soldering skills and board level component manipulation
- Excellent soldering skills to create or repair circuits and assemblies in cables, connectors, bud boxes
- Work independently within deadlines and effectively manage workload in the face of competing priorities
3
Experience For Technical Support Technician Resume
- Good organizational, time management, problem-solving and analytical skills
- Knowledge & hands on experience of Hardware/ OS Level Troubleshooting /Audio and Video/ AD/Exchange/File Shares/Network related Skills etc
- Strong oral and written communication skills for interacting with end users
- Experience in Hardware/ OS Level Troubleshooting /Audio and Video/ AD/Exchange/File Shares/Network related Skills etc
- Strong problem solving, collaboration, communication, customer service and time management skills
- Solution-oriented, with excellent attention to details,analytical and troubleshooting skills
4
Experience For Lab Support Technician Resume
- Demonstrated ability to effectively use computer and mobile-based software, operating systems, and hardware
- Excellent verbal and written communication skills, PC proficient, Outlook email, internet/intranet, detail oriented, ability to work well under
- Excellent customer service, interpersonal, and phone skills
- Excellent communication skills to liaise with team, client, subcontractor's and management
- Good English communication skills, verbally and written
- Excellent technical and troubleshooting skills and knowledge of all crafts, including mechanical, electrical and technical
- Excellent oral and written communication skills and the capability to produce detailed programmatic plans and resource assessments
- Strong math, analytical, and troubleshooting skills
- Good human relations skills (the ability to work well with others and be a team member),
5
Experience For Systems Support Technician Resume
- Utilizes timely and effective communication skills in line with the Mercy Service
- Strong verbal and written communication skills. Ability to speak limited Spanish is desired
- VERY GOOD COMMUNICATION SKILLS & PHONE ETIQUETTES
- Similar technical skills and experience to Specialist, Technical Support Tier 4-5
- Excellent documentation skills for keeping track of internal systems
- Excellent communications skills, with a helpful and positive attitude
- Excellent verbal and written communication skills with the ability to create and maintain detailed technical documentation
- Strong verbal and written communication skills for varied audiences; able to explain technical solutions to technical and non-technical team
6
Experience For Helpdesk Support Technician Resume
- Demonstrated in-depth electronic and mechanical troubleshooting skills
- Excellent document preparation and writing skills
- Excellent stakeholder management and communication skills (both verbal and written)
- Skill with prioritizing tasks and completing tasks on time, while still maintaining attention to detail and accuracy
- Prepare glassware for cleaning in bottle washer, prepare and clean syphons, operate boiling sinks, operate sonicator, and unload decon autoclaves
- Communicate effectively with Tester Services Group, LF/OSA, Engineering groups and the Repair Shop for resolving tester repair issues
- Valid gaming card, and or the ability to obtain one by the appropriate licensing agency for every jurisdiction SG is licensed to operate
- Intermediate decision making and problem solving skills required
- Experience working with Active Directory, MS Office, Windows and Mac environments, and have a good understanding of networks
7
Experience For Product Support Technician Resume
- Solid working experience and knowledge of Windows, Mac operating systems, and mobile device platforms
- Critical thinking, problem-solving, and time-management skills
- Desktop and network experience supporting small to mid-size corporate environments utilizing industry proven network principles and guidelines
- PC and Macintosh hardware and software troubleshooting skills
- Valid Driver s License and good driving record
8
Experience For Senior Support Technician Resume
- Clerical and organization skills – generating electronic documents of records, procedures and backup logs in a timely manner
- Demonstrate effective management of safety incidents by ensuring that incidents and hazards are identified, reported, investigated and managed
- Solve problems involving several options in situations. Requires intermediate analytical and quantitative skills
- Leadership skills including
- Problem solving skills to resolve information technology issues for executives and admins
- Advanced troubleshooting skills of complex hardware and software
9
Experience For Laboratory Support Technician Resume
- Basic computer navigation and typing skills
- Superb troubleshooting skills. Great problem solver
- Intermediate server and NetApp troubleshooting skills
- Skills working in a customer service, team-oriented, and collaborative environment
- Proficient computer skills including Microsoft Word, Excel, PowerPoint and Outlook
- Advanced mechanical and technical troubleshooting skills
- Demonstrated experience with an IT Service Management ticketing system
10
Experience For Application Support Technician Resume
- Computer skills including Microsoft Office and SAP desired
- Work under a dynamic and high pressure environment to deal with concurrent issues effectively
- Read, write, speak, and understand English effectively
- Reliable (demonstrate a good attendance history)
- Communicate effectively with customer and internal departments to identify potential product
- Client service skills beneficial
- Soft Skills – The ability to engage upset customers verbally in a professional manner to diffuse escalated situations, while protecting company resources
- Utilize ArcGIS to effectively update the system
- Skills in managing business customers and end users
List of Typical Skills For a Support Technician Resume
1
Skills For Field Support Technician Resume
- Effective communication and interpersonal skills; ability to act as a project leader as assigned and work effectively with other staff
- Strong interpersonal skills, and organizational skills
- Excellent interpersonal skills, as necessary to work effectively with people at all levels of an organization
- Demonstrate a working knowledge of different equipment used. Operate oven dryer to dry glassware. Operate water deionizer unit. Operate pipette washer
- Demonstrated skills and experience working in a customer service, team-oriented collaborative environment
- Experience with Windows 7 or 10 OS, with solid MAC OS X skills
2
Skills For Deskside Support Technician Resume
- Strong analytical / technical problem solving and troubleshooting skills across the wide range of technology
- Excellent IT troubleshooting and analytical skills
- Excellent communication, problem solving and collaborative skills
- Good written communication skills including the ability to provide detailed documentation
- Able to demonstrate superior creative, innovative and problem solving skills
- Demonstrated skills communicating to customers in a user-friendly manner
- Organization skills to support work, balance multiple priorities, and meet deadlines in a fast paced and rapidly changing environment
- Strong communication skills as they apply to conveying very technical information to callers at all levels of technical competency
- Strong customer service & problem solving skills
3
Skills For Technical Support Technician Resume
- Organization skills to support work and balance multiple priorities in a fast paced and rapidly changing environment
- Strong presentation skills, including remote/online presentations
- Evidence of trouble-shooting skills and associated tools
- Demonstrated planning and organization skills
- Solid office computer skills: email, word processing, excel, etc
- Excellent team and organization skills
- ) Strong Written Communication Skills
- Electronics technician skills with high levels or organization and strong can-do hands-on attitude
- Stress and priority management skills
4
Skills For Lab Support Technician Resume
- Knowledge of SAP and strong computer skills
- Effective customer service skills and techniques
- Strong interpersonal phone and email skills
- Strong customer service, interpersonal, verbal, and written communication skills
- Strong diagnostic skills are required
- Five (5) years of experience in relevant technology and business skills required
- Excellent communication skills – ability to comfortably communicate with both technical and non-technical people
- Training or prior experience reading blue prints and interpreting engineering drawings
- Monitoring and promptly and effectively responding to requests through the IT helpdesk
5
Skills For Systems Support Technician Resume
- Supporting timely and effectively the company’s international distributors with support and project related requests
- Prior Help Desk experience providing email, phone, and remote support - Utilizing Remote Tools, Ticketing Systems,
- Effectively utilize and implement leading-edge technology to enhance office efficiency; leading and participating in continuous improvement
- Prior experience providing instructional support services and technical assistance in an engineering laboratory setting
- Experience supporting Engine Cooling System and Powertrain Validation field testing
6
Skills For Helpdesk Support Technician Resume
- Demonstrates responsibility for timely, effective and accurate processing and reporting of post-analytical laboratory results
- Skills in providing computer hardware and software expertise in a variety of computer platforms and operating systems
- Communicates effectively both orally and in writing. Performs tasks requiring manual dexterity and the ability to walk, bend, stoop, sit, push, pull, and lift
- Proven working experience in providing high level/executive support
- Two years of office experience, including experience using computers
- 7 Demonstrates responsibility for timely, effective and accurate processing of laboratory specimens
- Demonstrates responsibility for timely, effective and accurate processing of laboratory specimens
- Structured trouble-shooting skills for complex issues
7
Skills For Product Support Technician Resume
- Effectively follow the Highmark pick up process (5 day hold, assigning tickets to infrastructure etc.)
- Previously worked as part of a team, collaborating effectively with colleagues and team members across IT
- Proven hands-on experience on development and fine tuning of AOI programs
- Handle a large call volume while maintaining superior telephone skills
- Solve technical problems; demonstrated experience troubleshooting technical issues
8
Skills For Senior Support Technician Resume
- Skills with troubleshooting AV technology
- Skills in talking with staff or clients through a series of actions, either face-to-face or over the telephone, to help setup systems and resolve issues
- Skills in analysis and trouble-shooting
- Skills in providing technical and operational support to faculty, staff and students
- Intermediate server and VMware ESXi troubleshooting skills
- Effectively educates customers on product use and assist them in fully utilizing available features to improve office productivity
- Pressure,ability to multi-task in a fast paced environment, strong initiative and good judgment making capabilities
9
Skills For Laboratory Support Technician Resume
- Maintain emotional control in effectively dealing with learners, patients, visitors, situations, and other Care Team members
- Data recording skills
- Prior troubleshooting and administration experience in Windows OS (7 and 10) and Mac OS
- Prior experience configuring HyperV or VMware
- Superior English language communication skills with a focus on providing customer service excellence
- IT skills including Office, Cad viewers etc
10
Skills For Application Support Technician Resume
- Experience in Help Desk & Hardware support helpful. Computer Savvy with scripting experience
- Experience: One to two years related experience and/or training
- Experience in a role supporting clients and excellent customer service
- Experience:Previous experience in a lab or clinical setting
- Prior work experience using inspection techniques
- Strong technical knowledge and application support experience
- Contribute to work groups to analyze problems, develop solutions, and communicate solutions effectively
List of Typical Responsibilities For a Support Technician Resume
1
Responsibilities For Field Support Technician Resume
- 1 Demonstrates effective computer skills for both electronic communication and data management
- Skills with performing complex tasks and completing assignments with little or no assistance, while assisting less experienced peers
- Demonstrate planning, organizing and implementation skills that allow the successful completion of a project by a specific due date
- Strong troubleshooting skills to engage appropriate engineering teams or vendor to identify next steps to drive resolution
- Demonstrated problem-solving skills and curiosity
- Excellent oral and written communication, organizational, technical and analytical skills
- Good interpersonal skills, able to work well under pressure
2
Responsibilities For Deskside Support Technician Resume
- Excellent communication (oral and written), interpersonal, organizational and presentation skills, in both Slovak and English language
- Good communicaton, service orientented attitude, customer focus, sence of urgency, professional demeanor, time managements skills, anaytical thinker
- Skills in designing, installing, and troubleshooting IT and A/V technology
- Skills in creating and teaching IT and A/V training materials to large audiences
- Crestron programming skills and have programmed systems controlling things like projectors, screens, DSPs, blinds, lighting, switchers and video equipment
3
Responsibilities For Technical Support Technician Resume
- Knowledge of and skills in troubleshooting hardware and software problems, and researching technical issues
- Advanced troubleshooting, analytical and problem solving skills
- Proficient in demonstrating analytical and problem solving skills
- Advanced troubleshooting, analytical and problem-solving skills
- Read schematics, simple debugging and troubleshooting skills
4
Responsibilities For Lab Support Technician Resume
- Other: Skills, knowledge and abilities: Working conditions, mental and physical requirements: Equipment used
- Able to communicate effectively verbally and in writing in standard English. -General mechanical aptitude
- Skills in talking with staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
- Demonstrate solid keyboarding ability
- Possession of a valid driver license and maintenance of a good driving record
- Exceptional documentation and record keeping skills
- Proven hands-on experience supporting Preventive Maintenance and Calibration requirements
- Broad skills, knowledge and understanding of highway related design areas
5
Responsibilities For Systems Support Technician Resume
- Use methods, techniques and skills related to the discipline in preparing specialized materials
- Basic SQL skills for the troubleshooting and diagnosis of Game Manager
- Skills in technical writing
- Mechanical and/or electrical skills (ideally with heavy civil machinery)
- Mentor Junior technicians in basic skills
6
Responsibilities For Helpdesk Support Technician Resume
- Effectively communicate (written and oral) in Catalan/Spanish, knowledge of English is an asset
- Intermediate computer skills, mainly MS Office software
- Communicate solutions effectively to technical and non-technical teams
- Utilize specific high level skills and abilities to improve processes and department efficiencies
- Communicate effectively with co-workers, subordinates, superiors, outside IT related vendors and others sufficient to exchange or convey information
- Effectively use approved diagnostic tools to diagnose network connectivity issues as well as image, copy and configure systems for deployment
- Working experience following and creating documented processes and procedures (proofing and updating)
7
Responsibilities For Product Support Technician Resume
- Working knowledge of different security/network platforms available with experience of configuring/managing at least one of the following
- Clarifying, prioritizing, and resolving IT issues
- Working experience supporting end-user computing devices
- Working experience troubleshooting Windows and Mac operating systems
- Working experience troubleshooting mobile operating systems (iOS and Android)
8
Responsibilities For Senior Support Technician Resume
- Understanding of the IT infrastructure, including specialized experience in one or more areas (e.g., printers, PCs, software programs)
- Prioritizing work orders/IT tickets according to severity
- Cabling and networking experience
- Working knowledge of diagnostic utilities, including experience with help desk software and phone systems
- Keyboarding 30 words per minute as demonstrated by a timed test
9
Responsibilities For Laboratory Support Technician Resume
- Purchasing and procurement experience of laboratory supplies and reagents
- Working experience of Microsoft Office products
- Working experience in Series/AS400 support
- Working experience in wireless (Mobile, WiFi, WAP)
- Working experience in network
- Working experience in audio/visual
10
Responsibilities For Application Support Technician Resume
- Working experience with BES, and EAS
- Engineering/CAD Systems experience
- Communicating with end users of any level of experience, any personality, and any level on the corporate ladder
- Maintains effective call ownership by providing timely resolutions, maintaining contact on ongoing issues and managing open items
- Experience using ground water monitoring devices, including installation, electrical troubleshooting, communication protocols and data management
- Experience installing, troubleshooting and updating Windows and Mac operating systems
- Wash tanks according to validated cleaning procedures using designated acids, bases, and Water for Injection
- Experience with SQL coding including stored procedures, triggers and query tuning
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