System Support Engineer Resume Sample
Gilberto Huel
8744 Horace Shores,
Phoenix,
AZ
+1 (555) 134 7636
Work Experience
Senior System Support Engineer
12/2017
-
PRESENT
Detroit, MI
- Perform software/hardware phone support and on-site support (on as needed basis), on AMR/AMI systems
- Primary functions include telephone support of these products with a thorough understanding of our commitment to response times, call escalation procedures, and customer satisfaction
- Resolve the customer's issues via their past experience, their current working knowledge, or by using the knowledge management tool within Salesforce
- Provide excellent customer to the customers
- Excellent verbal and communications skills required for phone support of software/hardware products
- Accelerate time to resolution where escalation has been initiated for incidents and problems
- Lead role in empirical analysis, and after-action review for post mortem incidents, or deployment of infrastructure systems
- Design preventative maintenance strategies for infrastructure systems, including automating repetitive processes
System Support Engineer
04/2014
-
06/2017
Detroit, MI
- Anticipate and mitigate potential attacks to infrastructure systems, to support enterprise security posture
- Design, influence, and provide guidance to executive leadership for future initiative and infrastructure decisions
- Mentor, and advise junior team members with product, and enterprise systems installations, and upgrades
- Provide direction with budgetary decisions for peer team members, as well as senior IT leadership
- Create policy for system hardening, standardization, and controls throughout the enterprise
- Research and identify solutions that enhance and progress technology for the organization
- Understand requirements necessary for prompt response to critical issues
- Assist in the response to proposals, including design and validation of architectures
System Support Engineer Level
09/2009
-
10/2013
Detroit, MI
- Understand disaster recovery methodologies
- Manage assigned cases in order to meet service levels as defined in the Customer’s Service Level Agreement
- Preventative maintenance (PM’s)
- Installation/operational qualifications (IOQ’s)
- Relevant work experience with basic knowledge of instrument support
- Demonstrated proficiency to learn new skills/software/tools rapidly
- Be flexible with changing work priorities
- Provide 1st level helpdesk service to answer users’ inquiries regarding computer soft- and hardware operation to resolve problems
- Valid driver’s license
Education
American Sentinel University
2004 - 2008
Bachelor's Degree in Computer Science
Professional Skills
- Strong programming skills with VBA, XML, Python, C
- Strong time management and self organization skills
- Proven ability to prioritize and manage multiple high-priority tasks simultaneously
- Strong communications skills to make presentations both in face-to-face meetings and remotely
- Strong interpersonal/communications skills as the role requires someone to work with external customers and clients both on C-Suite level and support side
- Excellent inter-personal and customer relations skills
- Scripting skills in a RHEL environment (such as bash, python, perl)
How to write System Support Engineer Resume
System Support Engineer role is responsible for architecture, customer, analytical, java, mainframe, training, database, security, compensation, design.
To write great resume for system support engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For System Support Engineer Resume
The section contact information is important in your system support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your System Support Engineer Resume
The section work experience is an essential part of your system support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous system support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular system support engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative System Support Engineer resume experience can include:
- Effectively communicate SOPs, uptime, performance metrics, and daily status of machines to local stakeholders with regular updates to remote leadership
- Knows and effectively uses the broad concepts of System and customer support
- Programming or scripting language experience
- Understanding of fracture & fatigue in solid mechanics and fundamentals as applied to product development
- Practical experience maintaining and servicing enterprise hardware including servers, disk arrays, and networking equipment
- Experience defining, estimating, and planning aircraft maintenance repairs, maintenance, and/or recoveries
Education on a System Support Engineer Resume
Make sure to make education a priority on your system support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your system support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in System Support Engineer Resume
When listing skills on your system support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical system support engineer skills:
- Using verbal and written communication skills to prepare and deliver presentations when required
- Outstanding verbal and written communication skills to reply to internal and customer emails and interact with internal and customers on conference calls
- Demonstrated experience in one or more of the following additional areas: Coding Languages (Java, C++), Networking Technologies (TCP/IP, DNS)
- Technical problem-solving and analytical skills
- Years of experience: 3 to 5 years of experience with majority in networking/IT and exposure to industrial control
- Effectively manage spares inventory including: buffer spares and replacement parts
List of Typical Experience For a System Support Engineer Resume
1
Experience For Senior System Support Engineer Resume
- Investigate and validate potential solutions – including prototyping and modelling solutions
- Macro Programming with Excel and Rocket Blue Zone experience
- Troubleshooting of production problems including defining root causes and solutions
- Troubleshooting and repairing server hardware (RAID Arrays, SAN's, Tape Libraries, etc)
- Managing customer requirements, translating these into technical requirements
- Monitoring UNIX OS & cluster status, logs, and performance
- Providing pre-sale product support and post-sale customer support
- Managing customer-tailored solutions
- Designing customer solutions
2
Experience For Mau-email System Support Engineer Resume
- Working knowledge of Teradata or other database technologies, UNIX/LINUX, Mainframe, Networking, Virtual Machine Environments
- Working knowledge of disk array architecture
- A+ Certification or working knowledge of troubleshooting and problem solving
- Responsible for utilizing and managing maintenance software and diagnostics tools
- Familiar with at least one of the following fields: GSM protocols, IC/SIM cards, NFC, payment processing, PKI
- New system implementation including builds, system performance analysis, and vetting
- Update and maintain accurate records (Excel spreadsheets and more) for all relevant data being tracked (ex. Provisioning Workbook, OCN Tracker)
3
Experience For System Support Engineer Level Resume
- Communicate with customers in troubleshooting new installations or answering technical questions
- DS0, DS1 and High Bandwidth Service Provisioning and/or Engineering
- Abilty to lead complex technical discussions with a variety of groups, including Software and Systems Engineering, Operations, and Senior Management
- Gather data and perform root-cause analysis, escalating to the next level of support or Engineering with recommendation for resolution
- Provide technical support for production services including problem isolation and resolution in a timely manner
- Maximize system availability and performance through fault-tolerant configuration, and proactive server monitoring
- Install new software applications, coordinating assistance from third parties when necessary
- Answers customer inquiries concerning system software, hardware and applications
- Analyzes alternative approaches to creatively solve problems and/or develops new perspectives on existing solutions
4
Experience For IT System & Support Engineer Resume
- Internal and external product training
- Start-up of plant equipment with suppliers, design engineering team, and site manager
- In partnership with other seed packaging locations, create maintenance systems and processes for the new plant
- Evaluates, classifies, designs, develops and tests packaging for parts protection and hazardous materials
- Proficient in Batch Files or Scripting, VB or C++
- Lead and monitor, maintain, design, install, and support lab network hardware and software infrastructure following processes and procedures
- Occasional travel for training or to help support remote systems is required
- ) Hardware & Software Troubleshooting
5
Experience For Senior System Support Engineer, Sequencing Resume
- Performs hardware repairs (swapping boards, etc.)
- Network and Circuit Provisioning
- Conceptual understanding of Intel-based computer hardware architectures
- Travel to the U.S. (training)
- Advance knowledge Linux operating systems
- Basic Knowledge of the Linux Operating system
6
Experience For Tmac System Support Engineer Resume
- Advance knowledge of Teradata, Linux, Windows, mainframe operating systems (VM/MVS, etc.)
- Follow up systems backup
- Follow up systems problems & fix them
- Follow up systems healthy check
- Follow up Support & Maintenance Contracts
7
Experience For System Support Engineer Senior Resume
- Perform systems installs, configurations, file systems maintenance, system recovery and others hardware and maintenance needs
- Computer security, privacy, and integrity, software conversions, and software corrections
- Administration Storage Management Tools (Veritas VXVM, Solaris SVM, LVM, etc)
- Provides pre-sale and/or post-sale support of company products/systems
- Provides technical support for presentations, product demonstrations, installation and maintenance of company products to ensure that the system is functioning according to specifications
- Analyzes system software, third-party software and hardware issues. Determines solution and implements repair or workaround when possible
- Escalates problems to product support groups and appropriate management to ensure timely resolution of system or customer issues
8
Experience For I-lottery System Support Engineer Resume
- Provides software development and consultation to prospective users
- Checks out and approves operational quality of system equipment and software
- Instructs customers in system operation and maintenance
- Provides both remote and on-site responses to calls for assistance and service
- Provides in-depth pre-sale and/or post-sale support of company products/systems
- Product installation, configuration, and second-level support
- Establishes, as appropriate, internal/cross-functional/customer relationships
- Proficient in CISCO Network switches, Routers, Firewall, and HP or other Servers
9
Experience For GMD System Support Engineer Resume
- Proficient in MS Office, Visio, Windows XP 7/8, Windows 2003 / 2008 / 2012
- Administration Virtualization Environments
- Understand complex system architectures and business processes
- Listen, speak, read, and write well in English
- Continuous support, maintenance, and repair of seed packaging automation systems, including interactions with site operations staff and scheduling of outside service providers as necessary to enable maximum operational efficiency
- Define and implement SOPs and preventative maintenance procedures including site-specific requirements
- Assist in support of other automated systems (seed packaging, field equipment, etc.) as needed in off-season
- Lead Root Cause Failure Analysis (RCFA) and develop corrective actions for system and equipment malfunctions
- Train, direct, and work along-side technicians in maintenance and repair activities
10
Experience For Nmac System Support Engineer Resume
- Ensure compliance of all technologies with local safety and operations standards
- Work with internal teams and outside vendors to ensure a thorough spare parts inventory is maintained for minimal repair downtime
- Lead reliability improvement projects and collaborate with Monsanto automation design teams to identify, develop, implement, and test equipment modifications for reliability and maintenance improvements
- Gives practical support and assistance and provides helpful suggestions to others for development of systems support activities
- Develops advanced ideas in area of expertise. Guides the development of these ideas into new concepts and processes
- Trains and coaches others and serves as Systems Support expert resource to senior management, peers, and staff
- Solves a variety of problems of diverse scope and complexity
List of Typical Skills For a System Support Engineer Resume
1
Skills For Senior System Support Engineer Resume
- Strong hands-on experience with automated instrumentation/equipment for laboratory, production, and/or agricultural field environments
- TCP/IP Network architecture and configuration skills
- Prior Quality, Reliability, and/or Maintenance experience in related industries
- In-depth knowledge and experience of maintaining system hardware, utilizing diagnostic tools, and problem isolation in a large-scale computing environment
- Experience maintaining and supporting process updates and engineering changes
- Knowledge of and practical experience in administering networked systems for different operating systems and knowledge of air defence operations
- Passion for and experience with quickly identifying and troubleshooting problems in automation and control systems (mechanical, electrical, and software)
2
Skills For Mau-email System Support Engineer Resume
- Experience working in a raised floor datacenter setting
- Experience working in a raised floor data center setting
- Proven ability to lead complex technical discussions with a variety of groups, including Software and Systems Engineering, Operations, and Senior Management
- Knowledge and/or working experience with networking and Product IT
- Qualifications: seven (7) or more years’ experience in IT, network engineering, or systems engineering
- Knowledge and experience of Linux/Unix operating systems, file systems, networking and security
- In-depth Knowledge and experience of Linux/Unix operating systems, file systems, networking and security
- Researches, develops and validates packaging designs; designs and develops material handling devices
- Experience in working with multiple stake holders in various departments to understand need and provide solutions
3
Skills For System Support Engineer Level Resume
- Enterprise experience on RHEL 5/6 administration, performance, and monitoring
- Engineer and design strategic voice, video, or data service to produce a robust, cost-effective strategic networking solution
- Experience facilitating internal and external customer interfaces and requirements
- Experience in working in customer services role
- More than 10 years of experience facilitating internal and external customer interfaces and requirements
- Experience leading a diverse team of engineers
- Experience in the Computer Systems and Networking field
- Experience on system debugging and on fault analysis
4
Skills For IT System & Support Engineer Resume
- Practical experience on creating system documentation and complex status reports
- Experience and/or knowledge of SQL – Including stored procedures, ideally in MS SQL Server and Postgres
- Experience and/or knowledge of Spring
- Windows Servers/domains – Good understanding of topology, ability to design architectures and to diagnose issues
- Relevant experience in the data center or infrastructure engineering field
- Experience supporting technology solutions within the last 4 years
- Proposes, evaluates, validates, and implements engineering changes
- User level experience with SAP/R3
- Previous experience in aerospace domain
5
Skills For Senior System Support Engineer, Sequencing Resume
- Two or more years of recent experience with the following technologies
- Prior training on color and digital black and white controllers is also highly desirable
- Experience working in customer services and/or account management roles
- Experience working customer services role
- Experience working in Datacenter
6
Skills For Tmac System Support Engineer Resume
- Experience in a computer related technology field
- Experience with Linux and/or UNIX and Windows
- Proven ability to troubleshoot and identify the root cause of issues, drive improvements, and preventive measures
- A strong sense of ownership and drive
- Two (2) years’ experience in related field can be substituted for each year of the 4 years of college
7
Skills For System Support Engineer Senior Resume
- Experience in the Data center or operations support field
- Experience, ideally in an HPC-related area
- 2nd line Support Engineering experience
- Experience administering Linux and Windows Servers
- Two years’ experience supporting technology solutions within the last 4 years
- Experience with installation and programming of automation and control systems
8
Skills For I-lottery System Support Engineer Resume
- Customization experience in Microsoft Share point
- Experience with HTML5, JavaScript and CSS
- Experience with Tomcat, JBoss, WebLogic, WebSphere Application Servers
- Experience with build, development and deployment tools like Jenkins and ANT
- Specific experience with reliability-centered maintenance procedures
- Knowledge/Experience with Failure Modes and Effects Analysis (FMEA), Reliability-Centered Maintenance, and Root Cause Failure Analysis,
9
Skills For GMD System Support Engineer Resume
- Recent experience in the installation, administration and maintenance of Windows and UNIX-like systems in a network environment
- Self-motivated and good organizational
- Work in a virtual environment. Strong self-discipline
- Good knowledge of Oracle SQL/PL-SQL
- At least five years’ work experience
10
Skills For Nmac System Support Engineer Resume
- Practical experience with Java, Oracle, and related third-party frameworks
- P-8 program experience
- Advising key departments of any required upgrades to networking equipment
- Networking/IT: Focus on Software side, managing cybersecurity for industrial controls
- Monitoring & Managing UNIX File systems
- Creating & Managing UNIX scripts
- Installing & configuring Unix OS
- Upgrading & patching OS
List of Typical Responsibilities For a System Support Engineer Resume
1
Responsibilities For Senior System Support Engineer Resume
- Knowledge and experience of word processing, spreadsheets and database management
- Experience in database management using SQL
- Knowledge and recent experience on VMware vSphere, Oracle SUN Cluster and Oracle Database Cluster
- Experience of system performance measurement and evaluation
- Working knowledge of hand tools and electronic test equipment
- A basic understanding of various technologies including, servers, disk storage, virtual devices and Linux CLI
- Clear understanding of contractual policies
- Flexibility in a dynamic, ever changing work environment
2
Responsibilities For Mau-email System Support Engineer Resume
- Develops and documents engineering data
- Act as Duty support Engineer covering the On call duty’s on a 1 week in 4 basis
- Provide tier 2 technical support during a 24x7 on call rotation to Scientific Games Lottery and Interactive based production systems
- Create, maintain, and update troubleshooting procedures, knowledge base articles, and technical bulletins
- Provides onsite support during system implementations and system overhauls
3
Responsibilities For System Support Engineer Level Resume
- Knowledge of sharepoint programming and applications
- System products and customer solutions for telecom and banking
- Work with the hosting provider to support the production application instances
- Familiarity with a scripting language like Perl, PHP or Python
- Basic understanding of OCN, Sonet, TDM, Docsis
- Advanced knowledge of Teradata, UNIX/LINUX, Networking, Mainframe and Virtual Machine Environments
4
Responsibilities For IT System & Support Engineer Resume
- Server Virtualisation – Using VMWare ESXi for example
- Advanced knowledge of Teradata, UNIX/LINUX, Networking, Mainframe, and Virtual Machine Environments
- Maintain current knowledge of industry and emerging technology trends
- 10) Performs training as required
- Foundation Level of networking (CCNA level knowledge or better)
5
Responsibilities For Senior System Support Engineer, Sequencing Resume
- Plans and executes own work
- In medical device industry, preferably "hands on" experience with medical instrument maintenance. Good understanding of sequencing and molecular diagnostics products
- Knowledge of Quality System Requirements (QSR), In Vitro Diagnostics Directive requirements (IVDD) and customer service concepts
- Prepare and deliver customer presentations when required
- Work independently in a virtual office environment
- Communicates with Product Transfer, Technical Service, Global Product Support, Technical Support and other internal or external customers to identify details related to complaint information and occurrence
- Top notch organizational skills (meticulous attention to detail and follow up)
- Work effectively in a team environment to investigate and resolve complex problems as part of a team
- Able to travel for work up to 10% of the time
6
Responsibilities For Tmac System Support Engineer Resume
- Consistent/strong administration skills (i.e daily management of incident and change control queue, follow through with GSO on incidents/issues, assisting with preparation of operational review reports, tech alert reporting and management of daily/weekly/monthly calendar)
- Proactive approach to job is required
- Work in both the customer office as well as a virtual office environment
- Performs logistics product support to ensure sustainment capability of products and services
- Provides logistics support input for proposal development
7
Responsibilities For System Support Engineer Senior Resume
- Makes recommendations for the storage and distribution of materials; provides logistics support and develops warehouse materials flow, equipment layout and capital budget to store materials
- Calculates volume storage and equipment requirements for warehouse operations
- Documents packaging instructions and coding packaging procedures and applies standards to protect parts during shipment and works with shop personnel to provide prioritization and packaging instructions
- Provide technical support and breakdown coordination to Eurotherm Service Contract Customers and other customers
- 1st and 2nd level technical support of Eurotherm system based products and the systems themselves
- Provide assistance to the workshop and Service Centre for the repair of computer system components and instrumentation Occasional off-shore (oil platform) or overseas work
8
Responsibilities For I-lottery System Support Engineer Resume
- Nominated non-support activities required by the Technical Support Manager or Teamleader
- Gain a thorough understanding of each production system, application and the processes and procedures followed by internal and Customer users to identify opportunities for operations efficiency
- Provide remote and phone support for tier 2 technical issues related to Scientific Games lottery based systems/Products System
- Document technical process, procedures, build documents and checklists
- Provide tier 2 support to development and QA systems
- Liaison between Operations and Development groups
- Communicate technical incident details to business customers
- Remotely build, configure, and manage Windows Server and Linux enterprise systems
- This resource provides onsite desktop services assisting users onsite performing tasks which cannot be performed remotely. The client requires this service to be provide onsite
9
Responsibilities For GMD System Support Engineer Resume
- Use general office equipment and general computer proficiency
- Proficient in Microsoft Exchange Server
- In-depth knowledge of and experience in maintaining system hardware and software, utilizing diagnostic tools and debugging tools for problem isolation. Performs software builds, software upgrades, patch installation and hardware repairs (swapping boards, etc.) as needed
- Excellent leadership skills, interpersonal skills, customer relations skills and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines
- Successfully mentor other technical staff
10
Responsibilities For Nmac System Support Engineer Resume
- Communicate well with different teams and to understand the requirements
- Provide platform expertise and advice to the development team
- Work with the relevant teams to move new releases into Production
- Familiarity with Apache web servers
- CCIE, JNTCP, and/or MEF CECP2.0 certifications desired
- Familiarity with Six Sigma methodology
- Knowledgeable on change management processes with ability to coordinate/plan/manage change events for large companies
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