Technical Support Engineer Resume Sample
Roy Sipes
92320 Veum Loaf,
Los Angeles,
CA
+1 (555) 206 3106
Work Experience
Technical Support Engineer
05/2016
-
PRESENT
Detroit, MI
- Researching and resolving technical issues directly or escalating the issue to the appropriate teams at Yahoo or Microsoft
- Adhering to escalation processes, required documentation, and ensuring timely updates for our Account Managers and clients
- Managed day to day workload, ensuring appropriate priority level is assigned to work and that SLAs are being met by both Yahoo and Microsoft
- Communicating out key updates to Account Management org, including frontline team and leadership
- Responding to escalated Sales issues across all Search products, communicating via phone, email, IM and/or CRM system. Working closely with Application Support, Product/Project Managers, and Development resources to resolve complex issues, determine technical fixes and assist with new product introductions as appropriate
- Resolve customer’s issues via the telephone, email or Webex session
- Regular follow-ups with customers with recommendations, updates and action plans
Technical Support Engineer
11/2011
-
03/2016
New York, NY
- Create new knowledgebase articles to capture new learning’s for reuse throughout the organization
- Manage Helpdesk requests directly, or escalate where appropriate, ensuring the provision of a consistently high quality service and timely resolution of issues
- Provision, configure and support PCs, VPN connections, server permissions and security, software, peripherals, WAN/LAN and additional devices/software/hardware (i.e. printers, copiers, mobile devices, A/V equipment)
- Ensure adherence to all relevant internal and external policies, processes and Standard Operating Procedures relating to data security, the network and its applications, and account access/management
- Provide first/second level support for enterprise applications and network related issues
- Order and track supplies, carry out inventory maintenance and fulfill all documentation requirements
- Participate in corporate IT projects as required
- Site coverage occasionally required to support other sites in Ireland and UK
- Focus on an area of technical specialization and attend technical trainings
Education
Furman University
2007 - 2011
Engineer's Degree in Computer Science
Professional Skills
- Strong problem solving skills. - Ability to multi-task and adjust to changing priorities - Excellent spoken & written English skills
- Organizational skills: Demonstrates initiative, excellent problem-solving skills and the ability to prioritize
- Demonstrated problem solving and communication skills while developing collaborative internal relationships. Strong teamwork and networking skills
- Demonstrated troubleshooting skills and strong customer service skills
- Strong communication skills (written and verbal) and the ability to work collaboratively utilizing excellent interpersonal and skills
- Strong understanding of Routing and routing-protocol experience required, with strong transferable skills in other networking disciplines
- Excellent communication skills and customer handling skills
How to write Technical Support Engineer Resume
Technical Support Engineer role is responsible for customer, technical, english, troubleshooting, interpersonal, analytical, software, communications, computer, networking.
To write great resume for technical support engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Support Engineer Resume
The section contact information is important in your technical support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Support Engineer Resume
The section work experience is an essential part of your technical support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical support engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Support Engineer resume experience can include:
- Excellent communication skills to effectively manage the customer relationship
- Experience supporting users on Macintosh OS 10.8 and higher; Strong Mac skills
- Demonstrated premium customer service experience or prior technical support experience; desire to go above and beyond in assisting customers
- Demonstrated skills on related IT system within the area of employment. Demonstrated proficiency in following software
- Good analytical and organizational skills (eg. validating data from multiple sources)
- Be able to multi-task and have excellent time management & prioritization skills
Education on a Technical Support Engineer Resume
Make sure to make education a priority on your technical support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Support Engineer Resume
When listing skills on your technical support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical support engineer skills:
- Good team player, self-motivated, good communication skills, interpersonal skills and hard-working
- Excellent time management skills with the ability to prioritise customer issues effectively
- Effective communication and organizational skills Problem solving and analytical skills
- Possess analytical skills, excellent communication and presentation skills
- Strong customer relationship and management skills and demonstrated strong commitment to customer satisfaction
- Strong people skills, ability to collaborate effectively with customers and other internal teams
List of Typical Experience For a Technical Support Engineer Resume
1
Experience For Technical Support Engineer Resume
- Linux or UNIX experience in the enterprise sector with excellent administration skills
- Excellent computer skills, particularly in Windows operating systems and MS Excel. Working knowledge of computer hardware and networks is required
- Strong PC skills and local area networking familiarity
- Good Presentation skills and clear analytical thinking shall be needed
- Prior experience in field service organization specifically dealing with medical instrumentation is strongly desired
- Work effectively with team members of various levels and personalities in a diplomatic, yet effective manner
- Prioritize and allocate workload within the team to effectively manage and respond to changes in customer requirements
- Proven oral and written communicative skills
- Fluency in Hebrew language along with strong English language skills
2
Experience For Technical Support Engineer Resume
- Excellent written and verbal communication skills in Hebrew and English at mother tongue level
- Excellent English communication skills (written and verbal) and ability to work collaboratively
- Excellent communication skills and able to work directly with customers
- Networking skills like following but not limited to: TCPIP, knowledge of routing protocols (OSPF, RIP) etc
- Working experiences of TCP/IP networking, switches, Routers, Firewalls (NAT & PAT transalations), IP telephony. Integration experiences preferable
- Programming skills in VB, C# or C++
- Producing clear and concise Site Specific Documentation that enables onsite engineers to effectively deploy the solution
3
Experience For Technical Support Engineer Resume
- Outstanding verbal and written communication skills in English, with the ability to explain complex information to customers both clearly and concisely
- Outstanding English communications skills
- Experience on building/troubleshooting Kronos Interface (Workforce Integration manager / Connect). - Experience on building/troubleshooting custom reports
- Experience with Juniper's network routing and switching technologies is required. At least 5 years of relevant network routing/switching experience required
- Advanced troubleshooting and debugging skills, with a passion for problem-solving and investigation
4
Experience For Technical Support Engineer Resume
- Trong networking experience (Windows Networking, Wireless Networking) is desired
- General PC troubleshooting skills, knowledge of Windows operating systems, drivers, and familiarity with basic networking
- Provide advice on configuring and optimizing Thales products, to ensure that services are running effectively
- Good experience on support PC hardware/operating systems/office applications/LAN/Networking equipment
- Strong networking and file serving protocol experience such as: TCP/IP, NFS, SMB, HTTP, FTP
- Demonstrated experience documenting and following p on assignments
- Prior experience in designing and implementing various interop Solutions
5
Experience For Technical Support Engineer Resume
- Perform product system trouble shooting using telephone skills is necessary
- Excellence in problem solving andtroubleshooting skills on mobile hardware and software
- General PC troubleshooting skills and familiarity with basic networking
- Possess superior organizational, typing, grammar and writing skills
- Strong experience in Routing & Switching (OSPF / BGP / VLAN / STP)
- Effectively provide day-to-day support of PC devices including hardware/software support
- Diagnostic or troubleshooting methodology qualification or prior experience in this area
- Prior experience in supporting customers of CAD/CAM software applications - Advantage
6
Experience For Technical Support Engineer Resume
- Solid technical knowledge and actual experience of the Linux kernel and networking
- Prior experience performing technical support work - High Importance
- Capable of effectively communicating technical concepts to small and medium sized audiences
- Technical writing and oral communication skills
- Prior customer-facing experience
- An excellent customer service attitude and a real demonstrated passion interacting with customers in a professional manner
- Experience in solid and/or surface modeling
7
Experience For Technical Support Engineer Resume
- Solid working experience with 802.11a/b/g/i/n standards and knowledge of 802.11ac
- Analytical & problem solving skills essential
- Prior experience using a CRM to support and document details of customer interaction
- Demonstrable technical writing skills and proficiencies to create clear and concise documents
- Communicate effectively (verbally & in writing)
- ABAP certifications + debugging skills
8
Experience For Technical Support Engineer Resume
- Multi task effectively in a fast paced and ever changing environment
- Strong Gas turbine steam turbine combined cycle field service experience in commissioning and/or maintenance
- Proven technical troubleshooting experience in a technical support environment
- Strong previous technical support experience from supporting either internal or external customers
- Good experience of parts handling and appropriate support systems
- Experience in a prior customer-facing role
- Prior customer-facing experience
9
Experience For Technical Support Engineer Resume
- Prior experience working in a customer service role is essential, preferably within Tech
- Previous experience within a technical / IT role including system design, installation and/or break fix experience
- Multi-task effectively in a fast paced and ever changing environment
- Multi task effectively in a fast paced and ever changing environment
- Good experience in Windows, UNIX and Linux flavours of operating system
- Technical skills: High level knowledge in regular expressions and evasion/obfuscation techniques, URL filtering
- Strong experience with system network troubleshooting (i.e.TCP/IP, DNS, Firewalls, etc.)
10
Experience For Technical Support Engineer Resume
- Effectively communicate product value proposition and product line strategies
- Advanced administration and troubleshooting skills in Windows server environments
- Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to
- Multi-task and exceptional time management skills
- Works effectively and supports a Team environment
List of Typical Skills For a Technical Support Engineer Resume
1
Skills For Technical Support Engineer Resume
- Self Starter with strong analytical skills and strong organizational skills
- Strong verbal, written, and interpersonal communication skills with the ability to communicate technical information effectively
- Strong technical generalist. Skilled in technical analysis, troubleshooting, and problem resolution skills
- Develop skills to enhance and improve product knowledge and troubleshooting skills
- Good analytical and organizational skills (eg validating data from multiple sources
- Stellar communication skills (written and oral), and able to quickly and effectively interact with a tight knit product team
- Good communication skills and coordination skill
- Be a great listener, have the ability to dig deep into an issue and have the skills to effectively troubleshoot and communicate with our clients and colleagues
- Good organisational and administration skills and strong customer focus
2
Skills For Technical Support Engineer Resume
- Good organizational skills with the ability to prioritize & multi-task
- Prior Wireless, DAS and RF experience. Linux skills desirable
- Excellent interpersonal skills / Strong team player
- Demonstrate exceptional customer service skills through positive interaction and effective communication of detailed technical resolutions to partners
- Linux experience in the enterprise sector, with excellent administration skills
- Solid telephone skills and technical issue questioning. Using probing questions to ensure best possible solutions is given to the customers
- Effective analytical, troubleshooting and problem-solving skills required
3
Skills For Technical Support Engineer Resume
- Excellent analytical, communication (speaking and writing) and teamwork skills are required
- Engage in company-sponsored and self-motivated training and learning opportunities to expand technical and soft skills, as required, for effective performance
- Excellent troubleshooting skills, and passion for problem-solving and investigation
- A natural investigator who can demonstrate analysis, problem-solving and troubleshooting skills
- Possess strong problem solving and troubleshooting skills and be able to understand and resolve complex customer application issues
4
Skills For Technical Support Engineer Resume
- Strong report writing ability and well developed observation and results interpretation skills
- Excellent technical, analytical, interpersonal, communication, and technical writing skills
- Proven technical troubleshooting skills in a complex multi platform-system-vendor environment
- Strong analytical skills, enquiring and investigative mind. Able to get to the root causes of a problem and communicate this clearly to others
- Superior client management skills, including demonstrated ability to successfully resolve issues with senior level clients
- Excellent communication skills in Japanese & English: verbal, written and listening
- Good analytical and troubleshooting skills along with the ability to think logically
- Possess excellent communication and reporting skills, meticulous and resourceful
5
Skills For Technical Support Engineer Resume
- Excellent troubleshooting skills
- Excellent skills for advanced physical layer troubleshooting
- Effective communication, computer, problem solving, mathematical and analytical skills required
- Good knowledge on SQL Server, HTML, DNS, TCP/IP and other network concepts or troubleshooting skills
- Excellent English verbal and writing communication skills (and preferably additional foreign language)
- Strong Unix administration and troubleshooting skills
6
Skills For Technical Support Engineer Resume
- Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to technical problems
- Strong analytical skills to understand the ‘why’ not just the ‘what’ and ‘how’
- Excellent collaborative and interpersonal skills at all levels are essential
- Very good English communication skills (both written and verbal)
- Demonstrates exceptional oral and written communication skills
- Strong relationship building skills, can positively influence the actions of others
- Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations
- Good verbal and written English skills are required
- Strong Interpersonal, Teamwork, process development skills
7
Skills For Technical Support Engineer Resume
- Strong FreeBSD and Linux skills – essential
- Strong Radius (FreeRADIUS) skills - essential
- Have excellent written and verbal communication and presentation skills
- Effective communication and interpersonal skills, both verbal and written
- Excellent IT and interpersonal skills
- Proven analytical skills, ability to handle large amounts of data and to identify issues, trends, frequencies and costs
- Fluent Korean and good English language skills are required
- Good communication skills, English is mandatory
8
Skills For Technical Support Engineer Resume
- Strong oral and written communication skills (English & German)
- Strong interpersonal skills, team oriented with willingness to work remotely in a global team
- Strong technical skills in Windows 2003, Windows 2008, Windows 2012, and Active Directory
- Besides excellent English language skills, French or German language is mandatory
- Hands on experience in a related support, services, or software development field that utilized technical and soft skills
9
Skills For Technical Support Engineer Resume
- Strong communication, and documentation skills
- Proven customer service/support skills with internal and external customers
- Excellent presentation skills with the ability to present in front of a customer
- Work effectively in a team environment with a demonstrated ability to build and maintain positive relationships and team objectives
- Good written and verbal communication skills, an ability to analyze and resolve complex problems with a positive, friendly customer-service attitude
- Strong English and Spanish skills both written and verbal. Ability to speak Portuguese is a
- Strong trouble shooting skills and research capabilities
- Strong interpersonal, negotiation, and knowledge sharing skills
- Strong technical skills in Windows 2008 to Windows 2016, and Windows 8 to Windows 10 and Active Directory
10
Skills For Technical Support Engineer Resume
- Good customer relations and service skills
- Good communication skill and good team work
- Strong Japanese language skills
- Excellent mechanical, electrical and computer skills
- Excellent communication skills and able to work directly with customers and cross functional teams
- Excellent listening, communication and conflict resolution skills
- Significant experience in the aircraft maintenance environment with proven knowledge and experience of working in or around a Technical Services department
List of Typical Responsibilities For a Technical Support Engineer Resume
1
Responsibilities For Technical Support Engineer Resume
- Utilize a consolidated, Studio-wide ‘help desk’ process that supports the recording and resolution of problems and service requests submitted by end-users
- Experience with software packages used in the Animation or VFX industries such as Nuke, Maya, Photoshop. Experience with productivity applications such as Open Office, Microsoft Office, and Google Docs
- IP Routing and routing-protocol experience required, with strong transferable skills in other networking disciplines
- Good IT skills, programming and coding knowledge would be an advantage
- Good PC skills including Word, Excel, PowerPoint
- Excellent communication (written & verbal), planning, organisation and administrative skills
- Excellent communication skill and good teamwork sprit in both Chinese and
- Good leadership qualities, skills, contributor for growth of business and support
- 2: Excellent customer service and communications skills (verbal and written)
2
Responsibilities For Technical Support Engineer Resume
- Strong English and Spanish communication skills both written and verbal. Ability to speak
- Excellent English communication skills, both verbal and written (German not required)
- Good phone and email skills with positive customer-centric attitude
- Strong customer liaison skills with the ability to understand & empathise with the customer
- Excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful and conscientious
- Strong Customer Orientation and Active Listening Skills
- Very good communication skills- Written and spoken
- Excellent verbal and written customer communication skills required to handle critical customer support issues
3
Responsibilities For Technical Support Engineer Resume
- Self-motivated and action oriented team player with excellent communication skills, both written and verbal
- Strong interpersonal skills, team oriented
- Leadership skills and experience with team environments
- Strong SQL Server 2012 & 2008 / T-SQL skills
- Good written and verbal skills in local language and English
- Strong interpersonal and communication skills with external customers and internal organization
- Good interpersonal skills, both oral and written, in Japanese
- Using deep product knowledge and problem solving skills to troubleshoot and resolve issues
4
Responsibilities For Technical Support Engineer Resume
- Outstanding customer service and advanced written and verbal communications skills
- Routing Protocol knowledge (OSPF, BGP, RIP) skills required
- Advanced troubleshooting and debugging skills; passion for problem solving and investigation
- General PC troubleshooting skills, knowledge of Windows operating systems, drivers, and familiarity with basic networking
- Advanced skills in design, configuration, and troubleshooting of Linux server operating systems (RedHat, CentOS or similar UNIX flavors)and/or
5
Responsibilities For Technical Support Engineer Resume
- Receive first-line calls & emails, triage and resolve issues using advanced troubleshooting, customer service, and technical skills
- Troubleshoot Windows operating system issues quickly and effectively
- Exceptional troubleshooting skills to establish the root cause of problems and form a solution or workaround
- Prior experience in a similar role supporting technical end users
- Strong experience with the following systems: UNIX (AIX, Solaris and/or Linux), HPUX, Windows (Windows Server 2000 and 2003), and Mac OS X
- Self starter, Problem solving, good communication skill both English and Japanese
- Exceptional interpersonal skills, with a focus on rapport-building
6
Responsibilities For Technical Support Engineer Resume
- Proven experience in the aerospace industry with emphasis on avionics maintenance, interface and troubleshooting on Business Jets and related systems
- 3: Possession of the skills required for working in a team environment
- A broad technical curiosity and problem solving skills
- Superior communication and listening skills to find solutions to complex customer problems
- Demonstrated experience with ad technologies, client and server communication, VAST and VPAID specifications
7
Responsibilities For Technical Support Engineer Resume
- Demonstrate experience with ad technologies, client and server communication, VAST and VPAID specifications
- Effectively use Salesforce (CRM) to document customer interaction
- Troubleshoot hardware issues quickly and effectively
- Technical skills: expert knowledge in TCP/IP, HTTP, PKI & SSL
- Technical skills: High level knowledge in regular expressions and evasion/obfuscation techniques
- Multi-task effectively in a fast paced and ever changing environment
- Continuous development of skills and competencies
- Over 3 years solid working experience in software or internet businesses
- Prior experience as a field engineer in medical industry
8
Responsibilities For Technical Support Engineer Resume
- Able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization
- Mad SQL skills - joins, subqueries, and case statements are your BFFs
- Has high professional technical skills
- Effectively manages complexity and change in his/her professional domain
- Exceptional teamwork attitude to include verbal and written communication skills
- Proven record and knowledge of avionic/mechanical aircraft systems relevant to the aircraft types operated within the TUI Group
- Prior Microcalorimetry Service or MFG/ENG Experience/knowledge is highly desirable
9
Responsibilities For Technical Support Engineer Resume
- Experience with Linux or UNIX operating systems, including installation, configuration, upgrade, and maintenance experience
- Instructor Training and training project skills
- Effectively troubleshoots problems independently and as part of a team
- Insightfully analyzes issue trends and customer impact and effectively communicates that with the organization to drive meaningful technical changes
- Prior experience in Technical Support, a helpdesk environment, or as a Salesforce administrator
- High level leadership qualities, skills, key contributor for growth of business and support
- Knowledge of the following would be an advantage: SDN, Unix/Linux administrator skills,Vistualization, Cloud, BRAS, Scripting
- Prior experience in Field Service, Technical Support or Customer Relationship environment
- Build strong partnerships with customers and build a strong technical trust based relationship
10
Responsibilities For Technical Support Engineer Resume
- Experience using Java or experience using another Object Oriented Language
- 6) Utilizing superior verbal and written communications skills to lead phone meetings related to mission-critical incident triage
- Skills with log analysis tools such as Splunk
- An ability to prioritize and manage multiple tasks, act independently and exercise good judgment
- Consistently demonstrates key components of effective communication and Customer Service Excellence
- Prior NOC /TAC /Operational experience
- Stellar customer service and business communications (oral & written) skills
- The ability to work effectively internally in a matrix organization
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