Waitress Resume Sample
Green O'Keefe
510 Dibbert Prairie,
Detroit,
MI
+1 (555) 841 7295
Work Experience
Waitress
07/2016
-
PRESENT
Phoenix, AZ
- Able to account and handle cash effectively and efficiently
- Good communication and customer contact skills; good problem resolution skills
- Basic F&B product knowledge
- To project a pleasant and positive professional image to all guests at all times
- Manage cultural needs and expectations of guests
- Upselling and identification of additional revenue opportunities
- Maintain and adhere to billing policies and procedures
- Punctual attendance to each shift
- Maintain positive teamwork spirit at all times
Club Lounge Waitress
11/2012
-
06/2016
Los Angeles, CA
- Accurate and timely delivery of orders to guests
- Assist Assistant Venue Managers in training new team members
- Assistance in overcoming logistic issues in serving a timely food/beverage product in acceptable quantity, presentation and consistency
- Support of Departmental objectives
- Be aware of Health, Safety & Fire regulations and that they too abide by their terms
- Maintain high standards of personal hygiene at all times
- Totally embrace the philosophy of guest and customer service and owns the guests
- Identify yourself with the hotel’s brand and operating philosophy
- Strive to achieve satisfaction and delight of our customers
Bar Waitress
11/2006
-
05/2012
San Francisco, CA
- Play as a team to achieve common goals
- Understand the Server’s tasks in the outlet
- Suggest and up sells food and beverage products to increase revenue
- Takes responsibility to reduce costs
- Minimizes the breakage of china and glasses
- Recycles wherever possible
- Promote all menu items and promotions
- Comply with the Company’s Corporate Code of Conduct
- Show complete awareness of all the drink and food menus and readiness to explain and recommend food and drink contents
Education
Naropa University
2001 - 2006
Bachelor's Degree in Performance
Professional Skills
- Prior Waiter Experience in 5 Star Hotels
- Good communication skills in English and Arabic
- Excellence in communication skills, fluency in English and Russian speaker
- Operate the Point of Sale terminal correctly and follow all InterContinental check-closing procedures
- Learns the Hotel’s fire and safety procedures and who is to operate the firefighting equipment
- At least one year of work experience in a hotel / restaurant with high standards
- Demonstrates a service attitude that exceeds expectations
How to write Waitress Resume
Waitress role is responsible for english, events, reporting, training, health, russian, basic, compliance, inventory, arabic.
To write great resume for waitress job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Waitress Resume
The section contact information is important in your waitress resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Waitress Resume
The section work experience is an essential part of your waitress resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous waitress responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular waitress position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Waitress resume experience can include:
- Works in a safe manner and abide by Occupational Health & Safety legislation and the hotel’s policies in regards to accident and incident reporting procedures
- Establishes good relations with guests, offering advice and fostering customer loyalty"
- Establishes good relations with guests, offering advice and fostering customer loyalty
- Ensures the equipment used remains in good condition
- Cleaning and resets dining rooms for next meal period following set standards
- Willing to work and obey the existing procedures in the Higyene and sanitation procedure
Education on a Waitress Resume
Make sure to make education a priority on your waitress resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your waitress experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Waitress Resume
When listing skills on your waitress resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical waitress skills:
- Experience in Food & Beverage Department or 1 year experience in a similar capacity
- Good knowledge about micros operating system
- Ensures all menus/beverage lists are clean and in good order
- Liaises with other departments to improve the productivity of the hotel and enhance the guests’ experience
- Demonstrates knowledge and interest of food and beverage products
- Taking Guest orders, delivering orders
List of Typical Experience For a Waitress Resume
1
Experience For Club Lounge Waitress Resume
- Takes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotel
- Welcomes guests and provides a high standard of service in the F&B point of sale or meeting rooms (co-meeting offer)
- Increase restaurant revenues by up selling menu items
- Actively promote accident prevention by keeping all areas swept and clean at all times
- Bus, clean and reset the table according to standard procedures
2
Experience For Waitress / General Service Resume
- Responsible for serving food and beverages in restaurant, bar and banquet efficiently and in the most courteous manner possible
- To provide a courteous, professional, efficient and flexible service at all times, following Sofitel Abudhabi Standards of Performance
- Promotes all menu items and promotions
- Ensures that all billings are correct
- Table Set Up, Restaurant set up
- Be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned
3
Experience For Bar Waitress Resume
- Possesses a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives
- Handles guest inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests
- Sets up a la carte and private dining rooms for all meal periods including set-up of tables, chairs, linens and shirts, flatware, buffets, coffee and beverage stations
- Clean up and all related side work for each meal period
- Taking guest’s orders for food and beverage items, serving and bussing tables, passing hors d’oeuvres and serving wines/champagnes according to Faculty Club standards
- Sets up and attends beverage stations
4
Experience For Wait / Waitress Resume
- Portray a professional image of the hotel with guests
- Take food & beverage orders and provide recommendations to guests on desired menu items
- Follow all Accor policies and procedures
- Replenish and maintain adequate service supplies and utensils
- Replenish and maintain adequate food items and beverages as required
5
Experience For Breakfast Waiters / Waitress Resume
- Attend all meetings and trainings as required
- Promotes the bar offer
- To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures
- To handle guest enquiries in a courteous and efficient manner
- Carries out additional sales where possible
- Welcomes guests and provides a high standard of service
6
Experience For Waitress Resume
- Contributes globally to guest satisfaction through the quality of his work and exemplary behavior
- Hotel Policies Compliance
- To Aim Higher
List of Typical Skills For a Waitress Resume
1
Skills For Club Lounge Waitress Resume
- Language skills: fluent in the national language and business English
- Shows initiative in handling guest complaints, informing immediate supervisor of problem and action taken
- Personality: Warm, welcoming, smiling and pleasant
- Waiter is accountable to set-up dining table, serve food and beverage and charge the guests accordingly
- Participates in training sessions, briefings and meetings as and when requested
- Collects food and beverage orders from the kitchen, returns used china wares, glass and silver wares to dish washing area
- To Do The Right Thing
- Adaptable to assist in the manning of other outlets as directed by the Captain / Head Waiter / Outlet In-Charge / Outlet Operations Manager
2
Skills For Waitress / General Service Resume
- Attends all rostered shifts including shift work and weekend work in accordance with rosters
- Reports his/her presence to the Outlet Manager when coming to duty
- Personally thanks the guests upon their departure and expresses the hope of seeing them again soon
- Attends training sessions and briefings when required
- Shows a sense of urgency in delivering the best service possible
3
Skills For Bar Waitress Resume
- Maintains an interest and enthusiasm towards events happening within the hotel
- Shows due care of all equipment including linen
- Meets grooming standards of the hotel as set out in the Associate Handbook
- Immediately reports any unsafe working conditions
- Adapt to the outlet operation, and work in a fast, challenging environment
4
Skills For Wait / Waitress Resume
- Receives and stores food and beverage adhering to all food hygiene regulations and procedures
- Consistently monitors quality of food and beverage being served, and report to the supervisor or assistant outlet manager
- Actively uses up-selling techniques to exceed guests’ expectations whenever required
- Ensures compliance with relevant employment laws and hotel or company policies and procedures
- Reads, understands and implements the relevant sections of the FLS policy
- Participates in social activities (green engage, cause for jeans, blood donation, marathon, earth hour, etc.)
5
Skills For Breakfast Waiters / Waitress Resume
- Energetic and enthusiastic with work
- Courteous and helpful to colleagues and customer
- Able to work split shifts, night shifts when required
- Able to perform all the tasks accurately and efficiently
- Sorts and counts used linens
- Collect restaurants supply from the stores
6
Skills For Waitress Resume
- Maintains supply of cleaned china ware, cutlery and glasses to setup the table and arrange side station
- Complies with hotel’s health, safety and hygiene policy
- Vocational certificate or diploma in F&B and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills and motivation
- Actively participate in training and
- Guest oriented, service minded and attention to quality
- Interacts with guests in each of the outlets
- 13 days Public Holidays per year
- Ensures that all guest welcomed, seated and thanked on departure with a smile
- Understands and anticipate guest needs
7
Skills For Club Lounge Waitress Resume
- Maintains a high level of product and service knowledge about all InterContinental Hotels Group hotels in our region and all F&B activities
- Reports any guest complaints to the supervisor on duty
- Adheres to the standards, policies and procedures as outlined in the Department Procedure Manual, Handbook and Starwood Company Code of Conduct
- Reports any operational problems to a shift leader
- Learns the facilities of the Hotel and the daily events and functions, in order to satisfy guest inquiries and briefings
- Delivers exceptional service to both the internal and external customer in line with the established core values
- Actively supports corporate or Hotel specific programs that affect guest satisfaction and profitability in the outlets
- Communicates all relevant information to shift leader and other associates
- Understands and implements all legislation in regards to the Responsible Service of Alcohol
8
Skills For Waitress / General Service Resume
- Adheres to safe work practices, instructions and rules
- Adapts to other Food & Beverage outlets as the demands of the business change
- Ensure all tables receive their food & beverage order as requested
- Show complete awareness of all the food & beverage menus and readiness to explain and recommend food and drink contents
- Basic knowledge of food service and Hygiene standards
- Read daily events, to acknowledge any VIP’s arrivals
- Provides a link between kitchen and service areas
- Consistently provides efficient service at all times
- Undertakes clearance in the outlet in a timely manner and efficiently
9
Skills For Bar Waitress Resume
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order
- Take initiatives, self confidence
- Customer service orientation, build relationship and take ownership
- Share best practice and support for any change
- To provide Shangri-La hospitality food service through the restaurant and maximizing the guest dining experience using the Shangri-La family satisfaction standard, technical & social skills
- Serves customers according to the set standards, by taking their orders, posting the bills, collecting and serving the order, and bill accordingly
10
Skills For Wait / Waitress Resume
- Practice aggressive hospitality and use Suggestive Selling techniques when taking guest’s order
- Ensures that all menu items are sold at the correct selling price hence ensuring that the planned profitability is secured
- Performs opening and closing procedures established for the Place of Work as assigned
- Provides a courteous, professional, efficient and flexible service at all times, following the set Standards of Performance
- Assist with the preparation of functions and
- Attends and participates in daily briefings and other meetings as
- Presents bills to guests and ensures settlement of the same
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