Commercial Contracts Resume Sample
Josefina Kunde
4455 Miller Bridge,
San Francisco,
CA
+1 (555) 205 8154
Work Experience
Commercial Contracts Manager
05/2017
-
PRESENT
Los Angeles, CA
- Reviewing, drafting and negotiating commercial contracts encompassing Roche’s offering in line with public procurement tender submissions
- Reviewing, drafting and negotiating 3rd party contracts to ensure appropriate contractual documentation (including service levels and monitoring) is in place
- Advise Business Areas of contractual rights and obligations and provide clarification of contract terms and conditions
- Provide ad hoc advice and guidance on general EU public procurement and contractual queries from internal departments
- Creating, reviewing, analyzing, guiding and approving commercial contracts and sales agreements for US based sales team organizations, hospitals, office-based labs, IDN and GPO customers. Independently draft, redline and negotiate substantive legal and commercial terms of capital, software, cross-channel, single-use device, utilization, maintenance and hybrid agreements
- Assist the businesses in monitoring contract compliance to ensure adherence to their respective obligations
- Collaborating with relevant stakeholders, review agreements for accuracy, legality and conformity to business standards and refer legal issues to attorneys for review and direction, as needed
- Being a self-starter who is able to own and resolve problems, operate independently, and expeditiously provide sound recommendations consistent with good business practices and common sense
- Identifying modifications and evaluating various contract templates for compliance with evolving business, legal or regulatory requirements
Commercial Contracts
10/2014
-
03/2017
Los Angeles, CA
- Evaluating and coordinating the completion of large-scale national Requests for Proposals (RFPs) across multiple sales divisions, with responsibilities to compile product disclosures and model pricing options and analytics
- Identifying requirements of contracts and amendments. Communicate clearly and obtain buy-in and approvals per stipulations in proposed contracts and within company policies
- Acting as a liaison between sales, operations, finance, legal and order fulfilment departments to ensure proper treatment of single sales transactions and ongoing management of national and regional contracts
- Coordinate internal Dell resources to effectively respond to supplier’s proposals
- Develop processes and tools to ensure that our commercial agreements are consistent, accretive and logical
- Support the Sales Leadership team and the Account Managers in developing overall commercial strategies and ensure that we execute those strategies consistently within and across agreements
- Support the negotiations of our agreements covering over $600M in business working with Sales, Finance, Legal, the Business Unit and the Executive team
Commercial / Contracts Co-ordinator
05/2008
-
09/2014
Detroit, MI
- Utilize analytical tools to help Sales Leadership understand and improve the profitability of our business
- Utilize strong professional communication, both verbal and written, to interact with all levels of internal and external customers
- Coordinate activities to address and resolve management and customer questions or issues
- Archive, document, analyze, monitor and report on all commercial agreements
- Manage the process to develop and approve all commercial agreements requiring DOA approval excluding routine quotes
- Work independently to manage cross functional projects
- Draft and review a variety of contractual agreements, including research contracts, licences, supply contracts and collaboration agreements
- Drive the direction of sales contracting, i.e. ensuring wherever possible customer contracting is on Fera standard terms and conditions
Education
University of Phoenix - Chattanooga Campus
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Proven analytic skills, with demonstrated ability to use information to deliver profitable business strategies
- Excellent writing and proofing skills
- Excellent negotiation skills; has a successful track record of negotiating complex customer contracts
- Excellent negotiation and influencing skills, both in one-on one and group situations
- Effective time management skills with the ability to manage conflicting priorities across a diverse area and meet deadlines
- Strong organization skills with the ability to manage several projects at once with limited supervision
- Possession of excellent consulting and client management skills, and a good collaborator
How to write Commercial Contracts Resume
Commercial Contracts role is responsible for negotiation, business, organization, compensation, finance, training, database, procurement, refining, purchasing.
To write great resume for commercial contracts job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Commercial Contracts Resume
The section contact information is important in your commercial contracts resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Commercial Contracts Resume
The section work experience is an essential part of your commercial contracts resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous commercial contracts responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular commercial contracts position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Commercial Contracts resume experience can include:
- In-house experience in a Multinational setting
- Corporate Counsel experience an advantage
- Proven background in contract liaison and creation
- Converting data into required commercial exhibits including pricing information related to labor, equipment and other commercial components
- Lead the development and manage the implementation of global sourcing strategies for assigned information technology and related services across the company
- Identify outsourceable services and develop accompanying business case, implement as approved
Education on a Commercial Contracts Resume
Make sure to make education a priority on your commercial contracts resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your commercial contracts experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Commercial Contracts Resume
When listing skills on your commercial contracts resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical commercial contracts skills:
- Experience of negotiating contracts and influencing effectively
- Excellent business communication and negotiation skills with the ability to convey complex information in a way that others can readily follow
- First class communication, influencing and negotiating skills, both internally and externally, and at all business levels
- Proven ability to contribute to the successful winning of business by effective process management and delivery of commercial contracts
- Liaise and communicate effectively across all levels of the organisation to improve the knowledge and understanding of the contract terms
- Proven drafting and negotiation experience in a wide variety of Commercial/IP agreements
List of Typical Experience For a Commercial Contracts Resume
1
Experience For Commercial Contracts Manager Resume
- Proven experience in a similar role, successfully managing large, complex, commercial contracts with exposure to the Public and Private sectors
- Experience working with either Federal Government, State and Local or Commercial contracts with evidence of increased levels of responsibility
- Experience in applying organizational standards when developing requests for proposals, negotiating term and drafting contracts
- Administrative experience in a law firm or corporate office setting
- Confirming that appropriate internal and external contract management processes and procedures are in place and are effective
- Validate contract executed within corporate policies and SOX controls were followed
2
Experience For Senior Commercial Contracts Manager Resume
- Working with the Head of Legal to prepare internal reporting and advisory notes
- Understanding of contractor/subcontractor relationship in an industrial environment
- Working knowledge of state and federal contract law and requirements, procurement regulations
- Working with the key business members to maximise the commercial position on projects
- Assessing systems in place and make improvements where necessary
- Leasing with internal & external customers
- Ensuring compliance with Kantar / WPP policies, where applicable
- Understanding of the legal implications and risk factors associated with commercial contracts
- Working on new bids and supply chain packages
3
Experience For Commercial Contracts Administrator Resume
- Coordinating and tracking matters in order to quickly bring to conclusion
- Responsible for monitoring, execution of subcontracts as well as change order management and invoicing
- Day to day coordination of data from the State and QR and preparing documents and information for the A&M Additional Services and the Train Cleaning Contract
- Work with the contracts team to help develop new ways of working, or maintain existing tools, systems and processes
- Compliance with internal & external controls (including accounting policies)
- Support day to day Commercial Administrator activities relating to contract approval process and reporting
4
Experience For Adv, Commercial Contracts Resume
- Support the formulation of winning commercial models, which seek to optimize risk profiles and provide predictable returns to shareholders
- Review of Union Collective Agreements to ensure contractual implementation into new and existing contracts
- Review all correspondence regarding contracts and respond as necessary
- Project Billing with various other contract pay applications
- Save all project and legal documents in our digital filing system
- Conduct periodic reviews to ensure project is working within established contractual commercial terms and financial targets
- Develop, plan and implement commercial training and orientation for project personnel
5
Experience For Director, Commercial Contracts Resume
- Handle documents in a discrete, professional manner when working with sensitive information
- Commercial analysis of key performance indicators following completion of projects
- Sound understanding of the legal implications and risk factors associated with commercial contracts
- Develop an understanding of the BT Security organisation and associated portfolio
- Understand the BT Trading policy and the way in which we negotiate contracts
- Facilitate final authorisation for non-standard contracts via Xerox UK governance process, escalating as necessary
- Support escalations to senior management advising on issues and risks
6
Experience For Commercial & Contracts Manager Resume
- Qualified solicitor from a Top tier firm with a number of years' pqe
- Generates and confirms that contracts and amendments accurately reflect the intent of the negotiated deal and that activity is in compliance with Tesoro’s LOA policies
- Partner with cross functional stakeholders to evaluate and implement strategic initiatives and tactics
- Identify cost savings and process improvement initiatives and develop and execute plans which reduce direct & indirect COGS
- Create plans to address competitive gaps
- Professional interface and liaison with design team and clients’ representative
- Monitor and report to the Project Manager/Director the design and PM’s team’s adherence to the commercial procedures described in the Project Execution Plan
- Provide timely evaluation, solution-based business & contractual guidance and propose mitigation strategies to all levels of management as to L-3 SDS’ contractual and business obligations, rights and remedies regarding customers, and assessing significant adverse risks for avoidance
- Report inconsistencies within AECOM Contracting strategies to the “Commercial Manager ” and provide analysis or recommendations to remedy such inconsistencies
7
Experience For International Commercial Contracts Manager Resume
- Protect the company’s legal interests and to maintain operations within established laws
- Assisting with researching and cascading the latest contractual guidance, best practice and implement methods of working to improve the business’ efficiency and accuracy
- Deliver contract management services in support of Operational Excellence
- Provide analytical support to the “Commercial Manager” in support of the portfolio of Contracts managed by AECOM to identify risks, and opportunities
- Assist Procurement team, in the formation of Subcontract Agreements to ensure proper flow through of terms and conditions of Owner’s Contract to Third Party Contracts identifying gaps between agreements to minimize subcontracting risks
- Ensure effective, efficient and best practice contract administration and contract compliance
- Support the development and implementation of contract management policies and procedures
- Contribute to a positive culture of contracts pro-activity (as opposed to reactivity) which moves the enterprise from compliance to engagement
8
Experience For Commercial Contracts, Junior Manager Resume
- Provide contract management support to secure contracts
- At the direction of the “Commercial Manager ” participate in all phases of the contract cycle from tender review to contract finalization, ensuring Company bidding and execution strategies are properly reflected in all contractual documents
- Liaise with stakeholders to timely identify, mitigate and manage contracting risks
- Interact with stakeholders to identify potential business improvement activities
- Provide timely and accurate change management, claim management and support the contract close out process
- In conjunction with Operations and Finance personnel, assist in design and implement measures to improve the financial and service delivery of the contractors
- Develop and provide guidance in implementation of contractual administration aspects of contracts, including development of procedures and advice on managing contract variations, escalation and KPIs
9
Experience For Senior Adv, Commercial Contracts Resume
- Continually identify trends and developments, incorporating new or better techniques of technologies into own internal processes and ensure that this knowledge is shared with others
- Provide feedback on opportunities to improve commercial procedures and processes
- Experience in Commercial, Contracts, Procurement and/or Business Management in the Oil and Gas sector, preferably in maintenance, construction and/or EPCM
- Some knowledge of Collective Bargaining Agreements would be considered an asset (GPMA, NMA, PLA agreements)
- Strong contract and commercial skills with demonstrable business acumen and record of achieving superior negotiated outcomes Analytical skills appropriate to step-by-step preparation of tenders and developing and implementing systems and processes, requiring simultaneous ‘eye for detail’ and ‘big picture’ decision making
- Advanced personal presentation and communication styles and methods to establish credibility and communicate information and ideas effectively and appropriately
- Demonstrates ability to systematically breakdown multi-dimensional problems or processes into easily understood concepts or component parts. Considers a broad range of internal and external factors when solving problems. Generates multiple solutions and leads selection of the best solution
- Effectively and succinctly communicate complexity
- Demonstrates the confidence and flexibility to accept, embrace and initiate change and work under pressure and in a rapidly changing environment
10
Experience For Senior Associate Commercial Contracts Administrator Resume
- Experience working in a business development capacity and in direct customer interactions
- Managing the modifications/amendments of existing client contracts
- Developing and implementing procurement and contract management strategies, systems, procedures and guidelines for internal and external clients
- Managing the process of preparing project agreements/contracts/sub contracts
- Supporting key commercial tendering activity and commercial proposals
- Lead virtual teams through contract approval process, advising on issues and ensuring
- Analyze and identify significant, and/or unique contract requirements, special provisions, terms and conditions to ensure compliance with appropriate laws, regulations, and corporate policies and procedures
- Be responsible for all facets of contract negotiation, management and administration of the contracts and agreements, including maintaining detailed and organized files
List of Typical Skills For a Commercial Contracts Resume
1
Skills For Commercial Contracts Manager Resume
- Effective client negotiation and influencing skills
- Possession of excellent interpersonal skills at all levels within an organization
- Be highly literate and numerate, with excellent communication skills, both written and verbal
- Good communication / literary skills
- Prioritize, and re-prioritize, work activities as needed
2
Skills For Senior Commercial Contracts Manager Resume
- Working experience with FedRamp levels and requirements
- Experience in managing a high performing team and developing talent
- Hands-on experience directly reviewing and marking up contracts and then negotiating with client procurement and legal teams (+5 years)
- Strong commercial acumen in the professional services and/or construction contracting industry, preferably consulting engineering
- Senior level experience of dealing with OEM/ EMS/ CM with a sound understanding of South East Asia procurement & legal regulations
- Experience in negotiating Cloud, Cybersecurity, and Digital Services licensing and services
- Demonstrated proficiency with Microsoft Word, Excel, and Adobe including editing functions and MS SharePoint
3
Skills For Commercial Contracts Administrator Resume
- Experience in procurement and contract management, preferably in an Aerospace environment or similar manufacturing engineering business
- Experience negotiating and drafting related agreements
- Adapt to constantly changing priorities and managing a wide variety of projects
- Experience influencing and collaborating with a variety internal business and functional leaders and external customers
- Fice experience is controlling contracts and in managing Additional Services
4
Skills For Adv, Commercial Contracts Resume
- Some operational experience of managing data and re distributing the material in different circumstances would be advantageous
- Demonstrates enthusiasm for solving problems and adding value to the Company
- Effective communication, influencing and negotiation abilities
- Experience managing multiple complex contracts simultaneously
- Strong data modelling and economical awareness
- Track record of success leading contracts teams in a global corporate matrix; 10+ years’ experience
- Work in a challenging and pressured environment and able to demonstrate commercial awareness
5
Skills For Director, Commercial Contracts Resume
- Strong understanding of technology development and technology commercialization
- Experience with business software tools, such as Microsoft Office, including Word, Excel, and PowerPoint
- Experience working in Legal, Finance and Sales communities
- Strong business acumen with an ability to analyze data and spot anomalies
- Extensive experience of contract management of 3rd parties and negotiation
- Strong understanding of contracts and the principles of drafting commercial and/or contractual documents,
- Demonstrate meticulous attention to detail
- Demonstrate business acumen, and be a thoughtful decision maker
6
Skills For Commercial & Contracts Manager Resume
- Experience in Civil Projects
- Experienced in commercial and contracts administration
- Previous Commercial Contracts Management experience in Service Industry, Energy Sector
- Understanding and interpreting engineering requirements, ensuring that those requirements are understood and reflected throughout the procurement lifecycle
- Willing to engage in administrative tasks to handle all aspects of concluding agreements
- Working knowledge and understanding of contract types
- Working knowledge of business/financial acumen
- Negotiating pricing and contracting terms and conditions
- Optimising execution of the supply chain balancing inventory, supply orders and schedule demand
7
Skills For International Commercial Contracts Manager Resume
- Tertiary qualifications with a commercial background gained in a Manufacturing Operations / Plant Engineering environment
- Responsible for the communication and monitoring of adherence to the company’s contract approval process, taking action for non-adherence as necessary
- Committed to his or her personal growth and development by actively seeking feedback and responding with action
- Design, draft, amend and review a variety of contractual agreements, including research contracts, licences, supply contracts and collaboration agreements
- Identify where contracts are not being entered into and monitor contract risk
- Ensure contract reports are up to date and accurate, providing analysis to highlight issues with the process
- Superior Technical writing ability (contracts)
8
Skills For Commercial Contracts, Junior Manager Resume
- Commercial mind-set, balancing your business’s commercial interests with risk/compliance needs to achieve an optimal outcome
- Commercial mind-set, balancing the business’s commercial interests with risk/compliance needs to achieve an optimal outcome
- Recommend CM strategy to SEA Exec considering technology road map, growth plan, cost and risk
- Oversee contract negotiations and contract execution in line with the manufacturing contract and operations manual
- Identify potential turnkey solutions for the entire manufacturing package on specific projects
- Knowledge of both government and commercial contracting processes and considerations
- Knowledge and understanding of the oil and gas industry
9
Skills For Senior Adv, Commercial Contracts Resume
- High level of understanding of the commercial frameworks and drivers of construction contractors, government, quasi-government and private sector clients
- Extensive knowledge around Contract / Commercial Management within IT and Communications Services Businesses
- Challenge the various bodies of information through acute understanding of the various aspects – from technologies employed through the end to end solution, service methodologies and processes, to customer expectations and economic and operational drivers
- Natural relationship builder with ability to engage and influence internal and external parties
- Knowledge of GSA Schedules and IDIQs
10
Skills For Senior Associate Commercial Contracts Administrator Resume
- Ensure contracts are negotiated with the most commercially advantageous terms and conditions for Fera
- Work closely with the operations and business development teams in preparing and assessing sales proposals and bids to ensure company services are offered with appropriate commercial terms and conditions
- Liaise with Capita colleagues as appropriate for legal and corporate compliance
- Work closely with the Intellectual Property Manager to draft and negotiate key IPR licence terms to protect current and future IP rights
- Provide advice to all levels of Fera staff on aspects of contracting, from pre-contract support through to termination, taking into account specific project requirements
- Coordinates internal Dell resources to effectively address and respond to customer’s contractual requirements
- Pharmaceutical experience preferably in Generics with emphasis in contracts and commercial operations
- Experience with IP and data ownership, technology and partnership agreements
List of Typical Responsibilities For a Commercial Contracts Resume
1
Responsibilities For Commercial Contracts Manager Resume
- Responsible for internal business unit collaboration agreements, Memorandum of Understanding and Agreements. Support creation and negotiation of license and maintenance agreements include third party sublicensing arrangements
- Develop negotiation strategy with business team and lead negotiations on complex contractual issues. Promptly addresses related contract issues and problems and ensures timely and effective corrective actions and resolution is achieved
- Handle and prioritize multiple tasks while maintaining high attention to detail
- Member of the bar in good standing of at least one US jurisdiction
- Be a self-starter with excellent work ethic, and a results-oriented performer
- Analyzing and identifying contractual risks both Legal and Operational
2
Responsibilities For Senior Commercial Contracts Manager Resume
- Be a part of developing and implementing processes and procedures for this contract management and administration in compliance with company policy
- Support the drafting and negotiation of customer agreements
- Collaborate with corporate legal groups to move customers through to contracting phase
- Exposure to D&C style-contracts and Alliancing
- Work with teams across Connected Energy and Shell Energy North America to develop commercial contract structures for distributed energy assets
3
Responsibilities For Commercial Contracts Administrator Resume
- Develop commercial standards and processes to create repeatability and speed across the Connected Energy organization
- Provide consistent guidance for business development team on opportunity assessment and risk mitigation
- Develop, manage, and maintain all standard contract documentation
- Train the business development team on Shell corporate terms and conditions, corporate policies, and regulatory/compliance requirements
- Liaison between Connected Energy and Shell Legal teams
4
Responsibilities For Adv, Commercial Contracts Resume
- Support the creation of a culture of collaboration, rapid innovation and agility
- Understand financial concepts (e.g., cash flow, ROI, etc.) and the impact of contract terms on such concepts and proposed projects
- Work flexibly in non-traditional and cross-functional teams
- Be a creative problem-solve
- Review, interpret and comment on the terms and conditions of construction projects to reduce company exposure to risk and potential liability
5
Responsibilities For Director, Commercial Contracts Resume
- Maintain subcontract and contractor status. Make sure all contractual obligations are reflected in the project's milestones
- Consistently meet or exceed all General Contractor expectations for submittals
- Complete project close-out documentation
- Report on project profitability
- Support company with any administrative needs
6
Responsibilities For Commercial & Contracts Manager Resume
- Commercial oversight of all non-technical project activities such that the Project Manager is consistently provided with accurate, timely and relevant information
- Oversee the development and implementation of the project commercial strategy for prime contract and subcontract administration, and purchase orders, claims, variations and delays
- Participation in scheduled management reviews of estimates to ensure that they are sufficient, and free of errors and hidden contingencies
- Oversee development and implementation of change management processes and procedures to promote proactive identification of commercial exposures and potential changes and claims. Actively participate in change negotiation such that company is adequately compensated for both time and costs increases
- Facilitate the negotiation and placement of key subcontracts and purchase orders, including appropriate flow downs and other risk (insurance, indemnity, etc.) and compensation provisions from the prime contract
- Develop and implement tools and processes to recognize, identify, mitigate and pursue contract claims to satisfactory close-out. Actively engage with the project to identify, prevent and satisfactorily resolve subcontractor claims against company
- Monitor project financial performance and risk/opportunity plans and report to Project Manager
7
Responsibilities For International Commercial Contracts Manager Resume
- Monitor project’s cost trends and schedule performance, cash flow, billings, and related financial items, and provide direction to the project commercial team for revenue enhancement and improvement of project financial performance as well as risk mitigation and recompense for cost and schedule impacts
- Develop, maintain, continually improve and promote innovative Commercial Management tools and learning resources, and Commercial Management policies and procedures
- Draft all relevant commercial / contractual notices and review with project management before presenting to the client
- Identification, collation and dissemination of lessons learned and best practice across business units and projects
- Proficient in Microsoft Office and web-based Oracle programs required
- Work independently as well as in a team-oriented environment
- Contract administration (both in respect to the client contract and also sub-consultancies)
- Support the implementation of change management processes and procedures and maintain the project register of all changes
8
Responsibilities For Commercial Contracts, Junior Manager Resume
- Develop in conjunction with the project team members the associated price and schedule impacts (if any) and present these to the project management for approval
- Commercial management of the sub-consultancy agreements including change management, payment claims and general compliance obligations with the sub-consultancy contracts
- Position requires knowledge and experience of contracting concepts, contract interpretation, proposal preparation, protests, dispute resolution
- Oversee submission of contracts and proposals through internal company contract approval process
- Administer and maintain customer and internal correspondence and other communications, prepare status reports, and assure proposals and contract submittals are made in a timely and coordinated manner consistent with customer and business requirements
- Supporting and actively engaging in an environment of continual training, guidance and education of fellow professional staff
9
Responsibilities For Senior Adv, Commercial Contracts Resume
- The development of client and project commercial and contracting strategies including
- Knowledge and experience negotiating a wide variety of agreements, including non-disclosure agreements, teaming agreements, subcontracts, and software license agreement
- Reviewing, drafting, negotiating, and supervising the execution of a variety of commercial agreements including nondisclosure, sales, reseller, distribution, purchase, consulting, and technology licensing agreements
- Preparing, implementing, and refining forms, processes and procedures
- Develop and maintain effective communication with Commercial Development, Midstream Accounting, Legal, Risk, Measurement, Operations and other groups to draft appropriate contract language, achieve contract compliance and resolve problems
- Ensuring that commercial and contract management staff provide professional reports to senior management throughout the project lifecycle
- Ensure contract database is maintained and monthly Accounting deadlines are met by staff
- Understand all aspects of area of responsibility and maintain strong working knowledge of existing midstream contracts to ensure contract compliance and maximize asset value
10
Responsibilities For Senior Associate Commercial Contracts Administrator Resume
- Create reports from existing databases to assist in reporting and analyzing contract data
- Identify, assess, manage, and provide advice on commercial risks facing the business
- Draft, review, and negotiate commercial and international tenders, RPFs, contracts, licenses, and other business agreements
- Support the continuous improvement of standard form agreements, contractual processes and policies, and contract management
- Deliver timely, pragmatic, and business-focused advice to internal clients, even in ambiguous situations
- In conjunction with the relevant stakeholder teams, reviewing, administering, managing and preparing corporate responses for client RFIs, RFQs and RFPs, including participation in the development of commercial win strategies
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